Total 782 Customer Service / Call Centre job vacancies

[Job ID: 1600984]

Responsibilities

• Handle customer enquiries and technical issues via phone, email, chat, or ticketing system with timely and professional support
• Troubleshoot and resolve issues across software, hardware, network, and application layers using structured root cause analysis
• Maintain and update technical documentation, troubleshooting guides, and FAQs to support knowledge sharing and efficiency
• Collaborate with development, QA, and product teams to escalate and resolve complex technical issues
• Assist in testing new features, enhancements, and fixes; provide feedback to improve product quality
• Support customer onboarding, including product setup, configuration guidance, and best practices
• Stay updated on product knowledge, tools, and industry trends through continuous learning
• Ensure all support cases meet defined SLA response and resolution timelines
• Perform any ad-hoc duties as assigned

Requirements

• Strong understanding of IT systems, networks, and applications
• Knowledge of TCP/IP, OSI model, DNS, routing, switching, and common network protocols
• Good verbal and written communication skills with ability to explain technical concepts clearly
• Strong analytical and troubleshooting skills with root cause analysis capability
• Customer-focused mindset with patience and professionalism
• Ability to work effectively in cross-functional teams and escalate issues appropriately
• Strong documentation skills for creating clear technical guides and knowledge base articles
• Fast learner with ability to adapt to new technologies and tools
• Commitment to meeting SLA targets for response and resolution times

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Ong Kang Quan Ryan
EA Personnel Registration Number: R23116952
EA License No.: 07C5771

Job Description

Applied Materials is seeking a highly experienced and strategic Director, Technical Engineering (NAND) to lead technology engagement, process engineering excellence, and customer collaboration for advanced NAND memory solutions. You will work closely with key customers and internal stakeholders to solve complex integration challenges and influence product and technology roadmaps.

Key Responsibilities

• Act as the subject matter expert for NAND technologies. Drive development and optimization of process solutions across etch, deposition, patterning, and integration.
• Lead root cause analysis and resolution of complex yield and defectivity issues. Guide technical strategy aligned with future NAND technology nodes.
• Serve as the primary technical interface for strategic NAND customers. Build strong relationships with customer engineering and fab leadership.
• Lead technical reviews, escalations, and roadmap discussions. Translate customer requirements into actionable engineering solutions.
• Oversee PSE activities covering installation, qualification, and process optimization.
• Drive improvements in yield, throughput, and tool performance. Establish best practices and ensure consistent execution across global teams.
• Partner with R&D, Product Engineering, Operations, and Commercial teams. Provide field insights to influence product development and enhancements.
• Build organizational capability in advanced NAND process technologies. Foster a culture of innovation, accountability, and customer focus.

Requirements

• PhD or Master’s in Electrical Engineering, Materials Science, Physics, or related discipline.
• 15+ years in semiconductor industry with strong focus on NAND memory.
• Experience in process integration or module engineering (etch, deposition, CMP, or patterning).
• Proven years of experiences in leading and mentoring a highly-performing and technical engineering teams.
• Proven track record supporting high-volume manufacturing and customer-facing roles.
• Experience with leading NAND manufacturers is highly preferred.

Work Location

• Upper Changi

Responsibilities

• In charge of performing routine maintenance and troubleshooting of chiller systems to ensure optimal performance and efficienc
• In charge of diagnose mechanical, electrical, and control system issues and implement effective solutions
• Responsible in executing commissioning processes for new chiller installations, ensuring systems are installed correctly and functioning as designed.
• Responsible in providing exceptional customer service by addressing client inquiries and concerns regarding chiller operations and maintenance.
• Taking charge of preparing and submiting detailed reports outlining service activities, findings, and recommendations for future improvements.
• Available to respond to chiller breakdown calls during assigned standby shifts.

Requirement

• Min Diploma in Engineering and relevant
• Min 3 years of experience in chiller maintenance, commissioning, or HVAC

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following -

• Support the project teams in the implementation, installation and configuration of PCs/Workstations O.S., applications and related peripheral devices.

• Provide 1st level on-site IT support to the end-users on 24x7 rotational shift, from 10 am to 10 pm/ 10 pm to 10 am, including Public Holidays.

• Provide findings and timely status update to the Project Manager on major issues escalated by users.

• Perform daily health check and inventory check on system.

• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.

• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

Requirements

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have keen interest in IT Service Management
• Willing to work on rotations.

Benefits

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

Responsibilities:

• Maintenance of IT peripherals including backup & recovery
• Set-up, installation, re-installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Provide onsite support at client's premise, remote support by phone & email, and standby support if necessary/activated. Handling clients/end-users IT related requests
• Troubleshoot hardware & software issues
• Users profile administration
• Interface with other maintenance vendors (eg. HP, Microsoft, etc) for problem reporting. Place service call and follow up until the problem has been resolved.
• Installation and configuration of software according to customer standard

Requirements:

• Minimum ITE / Diploma in IT or equivalent
• At least 1 year of working experience in IT field
• End-user support experience is preferred
• Basic networking support & supporting in OS platform
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
• Able to work under pressure and in a fast-paced environment

Others

• 5-days work week / w CPF / w Leave Entitlement
• Duration: Renewal contract with benefit (AL, MC, Medical claim) & Perm Role offer

Responsibilities

• In charge of performing routine maintenance and troubleshooting of chiller systems to ensure optimal performance and efficienc
• In charge of diagnose mechanical, electrical, and control system issues and implement effective solutions
• Responsible in executing commissioning processes for new chiller installations, ensuring systems are installed correctly and functioning as designed.
• Responsible in providing exceptional customer service by addressing client inquiries and concerns regarding chiller operations and maintenance.
• Taking charge of preparing and submiting detailed reports outlining service activities, findings, and recommendations for future improvements.
• Available to respond to chiller breakdown calls during assigned standby shifts.

Requirement

• Min Diploma in Engineering and relevant
• Min 3 years of experience in chiller maintenance, commissioning, or HVAC

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities

• In charge of performing routine maintenance and troubleshooting of chiller systems to ensure optimal performance and efficienc
• In charge of diagnose mechanical, electrical, and control system issues and implement effective solutions
• Responsible in executing commissioning processes for new chiller installations, ensuring systems are installed correctly and functioning as designed.
• Responsible in providing exceptional customer service by addressing client inquiries and concerns regarding chiller operations and maintenance.
• Taking charge of preparing and submiting detailed reports outlining service activities, findings, and recommendations for future improvements.
• Available to respond to chiller breakdown calls during assigned standby shifts.

Requirement

• Min Diploma in Engineering and relevant
• Min 3 years of experience in chiller maintenance, commissioning, or HVAC

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Our client is a MNC, one of the leading players in the automation machinery sector. Due to business needs, they are now recruiting a Service Engineer to be part of their Customer Service team for ongoing transformation projects. They are located in the east - easily accessible.

The Service Engineer's responsible is:

• Provide after-sales service and technical support for automated equipment and systems.
• Troubleshoot and resolve mechanical issues both on-site and remotely to ensure smooth machine operations.
• Assist with machine improvement works, upgrades, and modification projects based on customer requirements.
• Ensure equipment performance, product quality, and process reliability meet company standards.
• Offer technical guidance and support to customers and internal stakeholders on project-related matters.
• Coordinate closely with internal teams and external vendors to support service activities.
• Handle additional tasks and responsibilities as assigned.

Job Requirements:

• Min ITE in Mechanical Engineering related discipline
• Min 3 years of service engineer experience in automation industry.
• Comfortable to travel overseas

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

Job Description

• Industry/ Organization Type: Manufacturing (Semiconductor)
• Position Title: Service & Application Engineer
• Working Location: Science Park
• Working Hours: 5 days (Mon – Fri, 8.30am – 5.30pm)
• Salary Package: Basic salary + AWS + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Provide technical support for project and application design proposals.
• Apply analytical problem-solving skills; handle tight timelines and challenging issues.
• Join internal and external meetings to define specifications for project execution.
• Coordinate between sales/marketing and technical service teams to meet customer needs.
• Support pre-sales technical discussions and presentations; align on cost and time estimates.
• Maintain strong, hands-on knowledge of semiconductor front-of-line equipment, especially wire bonders (gold/copper/aluminium).

APPLY NOW!!!

• Diploma or Degree in Engineering.
• At least 3 years of relevant experience, preferably with wire bonders and semiconductor assembly.
• Strong technical knowledge of front-of-line (FOL) assembly.
• Able to travel when required, occasionally within the Asia Pacific region.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #79534 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Job Description:

• In charge of providing after-sale service and support with the highest standard of professionalism and efficiency to achieve total customer satisfaction.
• Responsible for performing installation, retrofit & upgrade, preventive maintenance, troubleshooting and repair for electronics assembly and inspection equipment.
• In charge of diagnose technical problem, determine the solution and assist customer in implementing the fix.
• Responsible for conducting on-site evaluation for electronics assembly and inspection equipment at customer sites.
• Responsible in supporting sales in technical support and application of products.

Requirements:

• Min Diploma in Electrical/ Electronic in Engineering
• Min 2 years of experience in Electronics and Semiconductor or Automation industry

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Summary

You will support project deployments and service requests by installing, configuring, testing, and troubleshooting infrastructure, network, and security solutions. You will collaborate with team members and customers to meet project goals and maintain high service standards.

Responsibilities

• Participate in deploying, installing, configuring, testing, and troubleshooting infrastructure, network, and security solutions to meet project requirements
• Collaborate with team members to achieve project goals, meet deadlines, and fulfill service-level expectations
• Maintain accurate documentation of configurations, implementation steps, and support activities for knowledge sharing and future reference
• Communicate professionally and effectively with customers and stakeholders to resolve issues and provide updates
• Contribute to internal guides, SOPs, and project learnings to support team knowledge sharing
• Meet individual performance targets (KPIs) and uphold high service quality standards
• Execute technical tasks and service requests assigned by team leads or project managers, ensuring timely and quality delivery
• Provide onsite and remote technical support to resolve customer issues, escalating complex problems appropriately
• Stay current with new technologies, product features, and best practices relevant to assigned domains
• Develop technical skills continuously through hands-on experience, training, and mentorship

Required competencies and certifications

• NITEC or higher qualification in Information Technology or related field
• 1-2 years of experience in an IT-related role, preferably in a corporate environment
• Basic troubleshooting of software and application issues to support end users effectively
• Familiarity with basic IT technologies and user support tools to assist in daily operations
• Knowledge of basic networking, operating systems, and virtualization concepts to support infrastructure tasks
• Strong communication skills to interact clearly with users and team members
• Attention to detail and proactive problem-solving skills to identify and resolve issues efficiently

Other Information

Work Environment

• Work location and conditions depend on project requirements

How to Apply

• Interested candidates should submit their resume to info@cyber8ps.com
• Career switchers are welcome

Job Description:

• Conducting service and calibration procedures for spectrophotometers, color readers, illuminance meters, and light meters.
• Performing calibration, repair, and maintenance tasks in accordance with standards set by the manufacturing facility in Japan.
• Executing adjustments, alignments, replacements, and repairs of equipment and components as per equipment manuals and schematics, utilizing appropriate soldering tools.
• Providing precise technical support by responding to customer inquiries via phone and email.
• Ensuring accurate data entry and completion of service reports to comprehensively document all repair and calibration activities.
• Monitoring repair cases to guarantee timely completion within the turnaround time specified by the factory guidelines.

Job Requirement:

• Minimum Diploma in Electrical & Electronics Engineering or relevant
• Minimum with 2 year working experience in CCTV/ Security Industry

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Company Overview

Founded in 2013, MQ Solutions & Services builds lasting business relations by upholding Moral Quotient—understanding right from wrong and acting on core values—in Information and Communication Technology.

Job Summary

Provide on-site IT support by troubleshooting and resolving desktop PC and printer issues, deploying hardware and software, and serving as the first point of contact for IT-related customer calls in a fast-paced environment.

Responsibilities

• Troubleshoot and resolve desktop PC and printer issues on customer sites to ensure minimal downtime
• Serve as the first point of contact for customer IT-related calls, providing timely and effective support
• Deploy new hardware and software across multiple users and locations to maintain up-to-date IT infrastructure
• Install and troubleshoot IT hardware and software in a large, fast-paced user environment to support operational continuity
• Perform ad-hoc IT maintenance and support tasks as assigned by the reporting manager
• Collaborate with team members and interact professionally with customers and vendors to deliver quality service
• Maintain a customer-focused approach by diligently addressing service issues and ensuring customer satisfaction
• Demonstrate self-motivation and commitment to completing assigned duties efficiently
• Standby duties may be required, including working at customer premises as needed

Required competencies and certifications

• Proficient in Microsoft Operating Systems (XP, Vista, Windows 7, 2000, 2003, 2008) for desktop and server support in end-user environments

Preferred competencies and qualifications

• Strong interpersonal, analytical, and problem-solving skills to effectively address IT issues
• Experience working in teams and managing interactions with customers and vendors

• Ensure the consistent delivery of high-quality Printed Wiring Boards that meet customer specifications and industry standards by managing quality assurance processes and serving as the primary liaison for customer service accounts.
• Responsible for driving continuous improvement, resolving quality-related customer issues, and upholding compliance with regulatory and internal quality systems to enhance customer satisfaction and product reliability.

Customer Quality Liaison

• Act as the primary contact for customer quality-related inquiries and complaints
• Coordinate resolution of customer issues through root cause analysis and corrective actions

Quality Control Oversight

• Monitor inspection and testing procedures are followed
• Monitor product conformance to IPC and customer-specific standards

Documentation & Compliance

• Maintain quality records in accordance with ISO 9001 and internal QMS protocols
• Prepare and submit quality reports to customers and internal stakeholders

Process Improvement

• Identify recurring quality issues and lead initiatives to improve manufacturing pro
• Support implementation of Problem-Solving methodologies

Audit & Review

• Participate in internal and external audits
• Ensure readiness for customers and regulatory inspection

Training & Support

• Provide guidance to production teams on quality standards and procedures
• Assist in onboarding new staff with QA related training
• Support new product introduction (NPI) with quality input and validation

Requirements:

• Degree in any Engineering discipline (Quality Engineering preferred) in a manufacturing environment
• Min 2 years of experience in Quality Assurance activities/operational
• Good communication, report writing and presentation skills
• Good analytical skills with ability to work effectively
• Independent, decisive and good at problem solving
• Able to adapt in a fast-paced environment
• Preferred with knowledge of PWB manufacturing processes
• Proficiency in Microsoft Office

5 days' work week
Electronics MFG Industry
Loyang Area

Interested candidates, please forward a detailed resume and email to audris@alignrecruitment.com.sg

Align Recruitment Pte Ltd

License No: 20C0253

Attention: Pan Hong (Reg No. R2094728)

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Responsibilities

• Provide technical assistance and support to end-users who are experiencing software or application related issues. 

• Ensure the smooth functioning of computer systems and addressing users' concerns promptly and effectively. 

• Resolve IT-related problems, improving user experience, and maintaining a high level of customer satisfaction. 

• Escalate and respond back to users on the outcome of their highlighted issues within the required KPI/SLAs.

Requirements

• Diploma in Computer Engineering or related discipline with 1 - 2 years of experience in a technical support or helpdesk role

• Experience in handling ticket management and escalations in a service desk environment

• Strong troubleshooting and problem-solving skills for application-related issues

• Hands-on experience with ServiceNow or similar ticketing systems

Good to have: 
a) Familiarity with ITIL processes (e.g., incident, problem, and service request management)

b) Experience working in SLA/KPI-driven support environments, with an understanding of service performance and reporting expectations

c) Experience in customer-facing or end-user support roles, with strong communication and user engagement skills

Licence no: 12C6060

Basic: $3000 - $3500
Mon - Fri: 9.00am - 6.00pm
Location: Sengkang
Permanent role + VB (up to 4 months) + 14 AL + Yearly Company Trips

Responsibilities

• Provided daily IT support and resolved hardware, software, and network issues for end users.
• Installed, configured, and maintained desktops, laptops, printers, and IT equipment.
• Managed servers, performed system updates, and monitored system health.
• Configured and supported network infrastructure, including firewalls, VPNs, switches, and connectivity.
• Administered Microsoft 365, including user accounts, email setup, and access management.
• Coordinated with vendors for IT procurement, technical support, and issue resolution.
• Supported cybersecurity operations, including antivirus management, monitoring, and policy compliance.
• Maintained IT documentation, standard operating procedures, and asset inventories.
• Managed Active Directory (AD), including user account administration and file/folder permissions.
• Provided technical troubleshooting and user support to ensure system availability and performance.
• Liaise with vendors for IT-related support and services.

Requirements

• Min 1 year of experience in end user support.
• Able to work in a fast-paced environment.
• Good understanding of networking concepts, including TCP/IP, VPNs, switches, and firewalls.

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

Working Hours: Monday – Friday | 8:30am – 5:30pm

Location: Woodlands / Admiralty

Salary: $3,000 - $4,800

Job Responsibilities:

• Perform installation, testing, commissioning and maintenance of automation systems
• Set up electronic controllers, PCs, software and machine configurations
• Conduct on-site machine buy-off based on customer requirements
• Troubleshoot equipment failures and identify root causes for repair
• Analyse electrical and electronic circuits, machine log files and process flows to resolve machine breakdowns
• Repair electrical components and set up robot software / PC software when required
• Provide phone support and on-site support according to service requirements
• Coordinate with internal teams and customers to resolve service issues efficiently
• Prepare accurate and detailed service reports in a timely manner
• Support overseas assignments when required

Job Requirements:

• Diploma or Degree in Electronics, Computer Engineering or related field
• Minimum 3 years of experience in automation system setup, equipment servicing or service support
• Experience with electrical components such as servo motors, robots and machine control systems
• Able to install software, configure PCs and set up machines
• Able to read equipment log files and process flows for troubleshooting
• Willing to travel overseas for assignments on short notice

Ho Ming Jie (Edmund) Reg No: R1987094

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• 5 working days
• Location at Gul Circle
• Transport Provided
• OT + AWS + Variable Bonus + Yearly Increment

Responsibilities:

• Oversees and executes repair, maintenance, and troubleshooting operations in both outdoor and indoor environments.
• When outdoor repairs are not required, tasks are performed within the company workshop.

Qualifications:

• Degree, Diploma, or Certificate in Electrical and Electronic Engineering, with knowledge of AC & DC motors, single-phase and three-phase systems, lead-acid and lithium batteries, electrical control circuits, and hydraulic systems.
• Experience in customer support.
• Strong teamwork and communication skills.
• Possession of a driving license will be an advantage.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

EA Personnel: Nyon Hock Sen (Aden)

EA Personnel Reg No: R24124070

Field Service Engineer (Semiconductor Equipment)

4 days, 12 hours shift

Salary: $2,800 - $3,200

Location: Woodlands

Job scopes:

• Install, troubleshoot, repair & service of semiconductor machinery.
• Carry out regular maintenance, repairing of equipment/machines and follow up on work orders, onsite-support equipment/machines installation
• Serves as company contact point with customer on technical matters

Requirements:

• Diploma/Degree in Electrical /Electronic/ Mechanical Engineering
• 1-2 years working experience in Semiconductor Industry, knowledge of electrical & mechatronics.
• Training Provided