Total 1,355 Customer Service / Call Centre job vacancies

Regional C&Q Support

The Regional C&Q Support reports to the C&Q Lead and is focused on engaging the packaged equipment/system suppliers and facilitating with project C&Q deliverables for SGOPs ADC Manufacturing Facility, including but not limited to:

• User Requirement Specifications (URS)
• Requirements Traceability and Testing Matrix (RTM)
• Receipt Verification (RV)
• Inspection Test Plan (ITP)
• Design Review (DR) / Design Qualification (DQ)
• Pre-FAT testing
• Factory Acceptance Testing (FAT)
• Stage Gates (A0, A1)
• Vendor Turnover Package (VTOP)

Roles and Responsibilities                                                                

• On-site presence: Located primarily at main supplier factory location during design, fabrication, FAT, and pre-shipment phases; required to travel and be embedded with other vendors/suppliers during critical execution and preparation, as applicable.

• Quality by Design (QbD) and C&Q lifecycle alignment and coordination: Close liaison with packaged equipment/system suppliers to align on C&Q test approach and deliverables derived from Validation Master Plan (VMP) and C&Q Execution Plan (CQEP) to agreed scope, schedule, quality, and safety.

• Stakeholder and interface management: Serve as regional representative and focal point between suppliers and AZ stakeholders including C&Q Program Manager, C&Q Lead, Quality Lead, Subject Matter Experts (SMEs) and/or System Owners to align on C&Q requirements.

• Suppliers’ management: Manage deliverables such as Vendor Turnover Packages (VTOPs), Construction Turnover Packages (CTOPs), suppliers’ Inspection Test Plan (ITP), Factory Acceptance Testing (FAT) protocols and Site Acceptance Testing (SAT) protocols, where applicable, as part of C&Q documentation lifecycle delivery.

• Ensure completeness and quality of Vendor Turnover Packages (VTOPs) to enable smooth transition into site C&Q (CTOP, SAT, IQ/OQ).

  Readiness management - Drive vendor readiness for Design Qualification (DQ), Pre-FAT, and FAT by ensuring documentation, test protocols, and systems are aligned and approved ahead of execution.

Compliance:

• Ensure deliverables comply with regulatory, quality and SHE standards.
• Implement global standards and procedures and maintain audit-ready documentation.
• Define and enforce compliance for the scope area.
• Set metrics and intervene to correct performance as needed, especially related to non-compliance, quality risk, or deviation from approved requirements.
• Key understanding of the design and relevant aspects to C&Q – able to notify and flag where construction is making changes against approved design without client approval / notification.
• Perform technical reviews of supplier design documentation (e.g. P&IDs, specifications, control strategies) to ensure compliance with URS and GMP requirements, as applicable (RTM/DQ).
• Ensuring all documentation generation and data entries follow Good Documentation Practices (GDP).

Controls and reporting:

• Establish integrated controls for risks, changes, issues, and progress.
• Provide transparent reporting against performance baselines and the master plan, escalating and driving recovery actions when required.
• Provide continued oversight QbD of fabrication, documentation, and construction testing activities real progress.
• Provide visibility on constraints, and risks (e.g. fabrication limitations, local practices, workshop constraints) that may impact project delivery.

Schedule accountability:

• Own scope schedules.
• Track commitments, forecasts, and variances.
• Manage schedule performance to deliver within approved parameters.

Requirement

• Willing to travel for a long period around Europe as required.

Responsibilities:

• Maintenance of IT peripherals including backup & recovery
• Set-up, installation, re-installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Provide onsite support at client's premise, remote support by phone & email, and standby support. Handling clients/end-users IT related requests
• Troubleshoot hardware & software issues
• Users profile administration
• Interface with other maintenance vendors (eg. IBM, HP, Microsoft, etc) for problem reporting. Place service call and follow up until the problem has been resolved.
• Installation and configuration of software according to customer standard

Requirements:

• Minimum ITE / Diploma in IT or equivalent
• At least 1 year of working experience in IT field
• End-user support experience is preferred
• Basic networking support & supporting in OS platform
• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
• Able to work under pressure and in a fast-paced environment

Others

• 5-days work week / w CPF / w Leave Entitlement
• Duration: Renewal contract with benefit (AL, MC, Medical claim) & Perm Role offer

Resident Engineer (Desktop Support)

Location: Jurong, International Road / Quality Road (Onsite at client office – FMCG environment)

Overview

We are looking for a Resident Engineer (Desktop Support) to be deployed onsite with a leading global FMCG Client, supporting end-user computing environments.

This role is ideal for someone who enjoys hands-on IT support, working closely with users to ensure smooth day-to-day IT operations.

Key Responsibilities

• Provide onsite desktop / end-user support for hardware and software issues
• Troubleshoot and resolve incidents and service requests (laptops, desktops, printers, mobile devices)
• Support Windows OS, Microsoft Office / M365 applications
• Handle user account setup, access, and basic administration
• Perform PC setup, installation, and configuration (IMACD)
• Coordinate with vendors and internal teams for issue resolution
• Maintain asset records and update ticketing systems (e.g. ServiceNow)
• Provide basic support for network connectivity and peripherals

Requirements

• 1–4 years of experience in desktop / IT support / EUC environment
• Good knowledge of:
• Windows OS & Microsoft Office / M365
• Hardware troubleshooting (laptops, desktops)
• Familiar with ticketing systems (ServiceNow or similar)
• Good communication and customer service skills
• Able to work onsite in a client-facing environment

Nice to Have

• Exposure to Active Directory / basic networking
• Experience in enterprise or MNC environment
• IT-related certification (e.g. CompTIA A+, ITIL)

Responsibilities:

• Field service activities associated with troubleshooting, diagnostic and repairing highly complex equipment at customer wafer fab facility.
• Resolve installation and upgrading problems.
• Coordinate equipment schedule to minimize system downtime.
• Conduct customer orientation and technical training on all aspects of equipment maintenance support for user application.
• Prepare field service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems

Requirements:

• Bachelor/Master Degree in Mechanical/ Electrical/ Electronic/ Computing Engineering
• Good interpersonal/communication skills in understanding customer needs
• Shows initiative and can work independently
• Ability to work overtime and travel at short notice (transport allowance benefit, overtime work is compensated)
• Candidates without work experience can be considered for entry position

Support Engineer (Additive Manufacturing)

Location: Kallang, Singapore
Company: Make3D – A Division of EPECOM Graphics Pte Ltd

About Us

Make3D, a division of EPECOM Graphics Pte Ltd, provides advanced 3Dprinting, 3D scanning, and digital engineering solutions to industries including manufacturing, education, and product development. We support clients across Singapore and the region with cutting-edge technologies and engineering services.

The Role

We are seeking a Support Engineer to handle technical support, equipment servicing and project execution.

This role is critical in ensuring smooth operation of our solutions, supporting both internal teams and external customers. You will be involved in installation, troubleshooting, training and hands-on technical work across our range of 3D technologies.

Key Responsibilities

• Provide technical support for 3D printers, 3D scanners and related systems
• Perform installation, commissioning and maintenance of equipment at customer sites
• Troubleshoot technical issues and provide timely solutions
• Support project execution including 3D printing, 3D scanning and related services
• Conduct training sessions for customers on equipment usage and best practices
• Maintain workshop tools, equipment and working environment
• Assist in inventory and equipment management
• Prepare service reports and update progress regularly
• Work closely with the sales team to support pre-sales and post-sales activities

Requirements

• Diploma/Degree in Mechanical Engineering, Mechatronics or related field
• Hands-on and willing to work on-site and in workshop environments
• Basic understanding of engineering tools and systems
• Good problem-solving and troubleshooting skills
• Responsible, responsive and able to work independently
• Good communication skills when dealing with customers
• Willing to travel within Singapore for site visits

Added Advantage

• Experience with 3D printing, 3D scanning or CAD software
• Knowledge in CNC, product design, or manufacturing processes
• Prior experience in technical support or field service roles

What We Offer

• Hands-on exposure to advanced 3D and engineering technologies
• Opportunity to work on real-world industrial projects
• Structured training and skill development
• Career growth in a technical and engineering-focused environment
• Supportive team with regional exposure

Why Join Us

This role provides strong technical exposure and career progression for individuals interested in engineering applications, field service, and advanced manufacturing technologies.

Interested candidates are invited to apply by sending their resume to [chris@epecomgraphics.com.sg].

About the Role
This role plays an important part in ensuring support to internal and external teams.

Key Responsibilities

• Provide general office support such as coordination of office-related logistics and supplies
• Maintain records and assist with documentation
• Support internal events and administrative activities
• Perform other administrative duties as assigned

Requirements

• Proficiency in Microsoft Office or similar tools
• Previous experience in administrative or office support roles preferred
• Strong organizational and interpersonal skills
• Customer-service mindset and professional communication skills
• Proficiency in spoken Mandarin to communicate with Mandarin-speaking vendors

Note: Detailed job responsibilities will be shared with shortlisted candidates.

Key Responsibilities

• Lead and manage a team of 5+ (L1/L2 support), fostering a high-performance culture
• Oversee daily IT operations, maintenance, and compliance with security standards
• Manage maintenance schedules, change requests, incidents, and service requests
• Track IT assets and maintain accurate documentation for audits and reporting
• Manage vendors and subcontractors, ensuring performance meets contractual obligations
• Monitor SLAs and implement service improvements
• Manage budgets and control operational costs
• Serve as the main point of contact for clients, ensuring timely issue resolution

Requirements

• Bachelor’s degree in Engineering, IT, or related field
• 3–4 years of experience in IT Operations & Maintenance
• Strong knowledge of IT service management and ITIL practices
• Proven leadership, problem-solving, and stakeholder management skills
• Excellent communication skills and ability to work under pressure
• Self-driven, proactive, and able to manage multiple priorities

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to abegail@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

Customer Support Engineer/ Specialist

Aviation Company @ Changi (Prefer candidate stays in the East)

Working Hours: 8am to 5.30pm

Salary: $4200 to $5500

Department: Programme

Report To: Customer Support Manager

Job Objectives:

• Support Program and Quality initiatives and activities with a high level of efficiency, integrity, enthusiasm and strive for excellence in all endeavours.

Roles And Responsibilities:

Support SAM’ customers and ensure customer satisfaction by:

1. Providing prompt & relevant technical / information assistance to each customer
2. Gather & communicate customers’ feedback concerning SAM’s product quality, delivery & services to SAM management
3. Highlight / initiate / lead / execute customer satisfaction activities with other departments

Adhere and abide with all SAM and Customer rules, compliance, quality and safety policies

1. Ensure & practice good housekeeping
2. Observe all safety rules of the company and at customer premises
3. Exercise safety precautions
4. Use approved, safe methods & procedures while working in the factory premises

Perform failure analysis and prepare failure analysis report for each defective product

1. To receive training for competency to perform failure analysis
2. Correctly identify & verify all defective products made by SAM

Defect & Crisis Management

1. Lead & execute control & containment activities in the event of quality trouble
2. Be familiar with & exercise proper trouble escalation, if the need arises
3. Perform on-the-job task when appropriate (as per training planning)

Skills -

• Hands-on skills is a plus
• Computer literate with good working knowledge of Microsoft Office
• Proficient in oral and written communications and good interpersonal skill
• Ability to lead, manage, motivate and negotiate with employees at all levels.
• Ability to work under minimal supervision, work under pressure and propensity to meet timeline.
• Team player, adaptive to organizational change and flexible in embracing changes.
• Possess capacity to multi-task, meticulous to details, analytical and strong commitment to overall job responsibilities.
• Experience in program/project management or equivalent

Education level -

• Degree in any Engineering discipline,
• Those without experience are welcome to apply as Training will be provided
• Diploma in Engineering discipline with 2 years of engineering experience

Interest applicants, pls email updated resume to jessie@recruitexpress.com.sg

Jessie Hoe Huey Miin

CEI Reg No. R1103861

EA Lic: 99C4599

• Work Location - Pasir Ris, East Region
• Working Hours - Mon to Fri, 7.30am to 4.30pm
• Monthly Salary - up to $30/h
• School Environment, 5 months contract

Job Scope:

• Provide care, supervision, and support to students during curriculum time and assigned duties
• Assist School Leaders and Head of Department (Student Well-Being and Development) in managing student behavior and well-being

Requirements:

• Minimum GCE ‘O’ Level with a pass in English
• Prior experience in any of the following is an advantage:
  - Managing students
  - Working in an educational environment
  - Counselling or student support roles
• Strong communication and interpersonal skills

Interested candidates, kindly email your resume to: zuli.ng@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

Student Support Officer (Contract)