Total 803 Customer Service / Call Centre job vacancies

Company Overview

The client supplies industrial water chillers, compressed air equipment, and filters, and provides service and repair for refrigeration and related equipment.

Job Summary

You will collaborate with team members to service air compressors and refrigeration systems, document service reports in English, and continuously improve your skills to support equipment maintenance and repair.

Responsibilities

• Service air compressors and refrigeration systems to maintain optimal equipment performance
• Write clear and accurate English service reports to document maintenance and repairs
• Collaborate effectively with team members to complete service tasks efficiently
• Demonstrate a positive work attitude and willingness to learn new skills and upgrade knowledge
• Use basic Microsoft Office tools to support work documentation and communication

Preferred competencies and qualifications

• Experience in servicing air compressors
• Possession of a valid Singapore driving licence
• Experience with refrigeration systems
• Basic knowledge of Microsoft Office applications

Company Overview / Employee Value Proposition

Infinergy Systems specialized in the research and development of Cloud-Web-Mobile-Apps-IoTs solutions and strives to provide the needed expertise and service along with the product delivery in the most cost effective mean. Our mission is to innovate and develop user-centric technologies to empower facility maintainers and management professionals with all the strategic and actionable business intelligence for achieving greater efficiency in a sustainable build environment.

Job Summary

Work as a member of the Technical Service Team, responsible in logistics & preparation, delivery, installation, test and commissioning of IoTs sensors, digital displays and related hardware.

Responsibilities

• Conduct onsite surveys to assess project requirements and prepare for hardware installation
• Configure and install IoTs devices including sensors, tablets, and digital displays according to project specifications
• Perform testing and commissioning of IoTs hardware to ensure proper functionality before delivery
• Provide onsite technical support and troubleshoot issues related to IoTs devices promptly and effectively
• Pre-test and prepare IoTs devices prior to delivery, ensuring all technical and hardware documentation is accurate and updated timely
• Respond to support tickets and collaborate with internal teams to resolve technical support requests efficiently
• Participate in continuous learning and training to stay updated with the latest advancements in IoTs technologies

Required competencies and certifications

• Hold a GCE 'N' or 'O' Level, NTEC, or professional training Diploma in a related discipline
• Possess a Class 2/3 driving license or have own transportation to support onsite visits

Preferred competencies and qualifications

• Demonstrate familiarity with Android and iOS operating systems to support device configuration and troubleshooting
• Show proficiency in Microsoft® Office applications to manage documentation and communication
• Exhibit strong attention to detail and a customer service attitude to ensure quality support and client satisfaction
• Display adaptability and willingness to learn new technologies and tools to keep pace with evolving IoTs solutions
• Fresh applicants with strong passion in smart technology are welcome to apply; training will be provided

We are looking for a Service Coordinator to join our team in Singapore. Reporting to the Service Manager, the successful candidate will be involved in coordinating the execution of inspections, servicing & maintenance of lifeboats, rescue boats, hooks, davits & winches, fire-fighting equipment and lifting appliances, and providing support to Service Engineers.

 Responsibilities

·       Coordinate execution of service jobs onboard vessels and offshore installations

·       Provide first line of support to Service Engineers during job execution

·       Debrief service engineers and prepare follow-up document if required

·       Assist project/sales to carry out order contracts and service works

·       Ensure that any feedbacks from Service Engineers are handled and conveyed

·       Follow up external and internal orders according to the work instructions

·       Carry out all tasks in conformity with the company strategies and goals as described

·       Collaborate with the Sales Managers to ensure that projects are carried out according to applicable procedure

·       Ensure that service reports, documents and certificates are registered properly

·       Ensure that all projects are invoiced and closed promptly

Personal qualities and skills

·       Minimum 2-year experience in service coordination or customer service or administration, prior experience in marine, offshore &/or oil & gas industries will be an added advantage

·       Candidate must possess at least Professional Certificate/NiTEC

·       Excellent attitude towards learning with an open mindset

·       Proficiency in Microsoft Office

·       Excellent communication and coordination skills

·       A team player with high level of dedication

Benefits

·       Competitive salary depending on experience

·       Annual Wage Supplement (AWS)

·       Dental and medical benefits