Duties

• Attend to customer inquiries and provide excellent customer service experience
• Perform cash and credit card transactions using Point of Sales (POS) and Baggage Storage System (BSS) for baggage storage and other services
• Perform opening and closing settlement for POS and BSS for daily cash reconciliation
• Perform bag wrapping service and upselling of baggage services or products
• Perform acceptance and issuance of baggage deposits according to Standard Operating Procedure (SOP)
• Conduct bag search in accordance to SOP and ensure compliance to security standards dictated by the management and Airport police
• Responsible for store cleanliness and image
• Any other duties as assigned by management

Job Specifications (Qualifications/Experiences):

• Familiarity with POS system will be on an added advantage
• Good interpersonal and communication skills
• Team player
• Ability to converse in basic English
• Able to obtain an Airport Pass (Airside).
• Able to carry up to 25kg luggage

*Singaporean Only*

*6 days work week*

*Fixed shift
Night: 10.45pm - 7.05am

Position: Customer Service Executive (Contract)
Salary: Up to $3,500
Location: Promenade area
Duration: June 2026 - End September 2026 (3 months contract)

Job Summary

You will manage end-to-end order-to-cash processes using SAP, coordinate logistics, resolve order issues, and maintain strong customer relationships to ensure timely invoicing and delivery, supporting sales targets in a fast-paced environment.

Responsibilities

• Execute daily order-to-cash (OTC) activities in SAP, including order entry, order confirmation, invoicing, and shipment processing to ensure accurate and timely order fulfillment
• Monitor and resolve order blocks related to credit, pricing, and master data, escalating issues when necessary to maintain workflow
• Coordinate with third-party logistics (3PL), warehouse teams, and local distributors to ensure timely and accurate deliveries
• Track open orders and shipments, proactively following up on delays, short shipments, and delivery issues to minimize disruptions
• Manage customer queries, complaints, and order changes promptly and professionally to maintain customer satisfaction
• Support month-end activities by ensuring order closure and invoicing accuracy for financial reporting
• Maintain accurate transaction records for reporting and audit compliance
• Communicate regularly with internal stakeholders including sales, supply planning, and finance to align on orders and deliveries
• Provide basic service level visibility on open orders, delays, and issues to stakeholders for informed decision-making
• Collaborate closely with and take guidance from the Senior Customer Service Specialist to improve processes and outcomes

Requirements

• Previous experience in a similar customer service or order management role
• Proficient in SAP S4 and Microsoft Office applications, including Word and Excel
• Strong organizational skills with keen attention to detail to handle high transaction volumes accurately
• Excellent communication skills to maintain positive relationships with internal and external customers
• Ability to learn quickly, follow established processes, and adapt to changing situations in a fast-paced environment
• Demonstrated strong execution discipline and smart decision-making skills to resolve problems effectively
• Team player who thrives in a self-directed, collaborative environment
• Experience in the FMCG sector, particularly Wines & Spirits, is considered a plus

HOW TO APPLY:

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidate will be notified.

Reg No: R1433814

EA License No: 20C0426 (Elitez & Associates)

he Autobus has been a staple in Singapore’s CBD for the past 9 years, known for our healthy protein bowls, craft beers, and draft cocktails.

As we continue to grow, we are always looking for motivated and passionate individuals to join our expanding team. We offer a dynamic working environment with opportunities for learning, development, and career progression.

Job Title: Service Crew

Company: The Autobus
Location: Singapore
Job Type: Full-Time 
Salary: From $2,000 onwards for full-time, depending on experience

We are looking for friendly and responsible Service Crew to join our restaurant team. No experience is required as training will be provided.

Job Responsibilities:

• Greet and serve customers in a warm and friendly manner
• Take orders and assist customers with menu recommendations
• Serve food and drinks
• Handle cashiering and basic POS operations
• Clear tables and maintain cleanliness of dining area
• Assist with self-ordering system and customer enquiries
• Support daily outlet operations
• Ensure good customer service at all times

Requirements:

• No experience required; training provided
• Pleasant personality and good working attitude
• Able to communicate well with customers
• Responsible, punctual, and willing to learn
• Able to work in a fast-paced environment
• Able to work weekends and public holidays
• Students and part-timers are welcome to apply

Benefits:

• Staff meal provided
• Training provided
• Referral Bonus
• Joining Bonus
• Career growth opportunities
• Friendly working environment

Interested applicants, please apply now or WhatsApp us with your name, position applied for, and availability.

• Attend to and perform daily support, maintenance and troubleshooting onsite and offsite
• Provide on site support for various systems, network and desktop troubleshooting, to ensure that the service meets the SLA
• To work with product team on any system enhancement or troubleshooting.

Requirements:

• Diploma in IT or relevant discipline
• Prefer experience in desktop support and good working knowledge in Windows OS, Basic Networking
• Experience in customer support environment will be advantageous
• Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude and inter-personal skills
• Willing to travel to multiple sites
• Willing to work alternate shift hours: 2 days work and 2 days off rotational shift (AM Shift: 8AM to 8PM; PM Shift 8PM to 8AM).

For more information, please visit to www.gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Join a healthcare team where you can make a meaningful difference in patients' experiences while gaining valuable clinical and administrative exposure. Comprehensive training and guidance will be provided, making this an excellent opportunity for individuals looking to build experience in a healthcare setting.

Key Responsibilities

• Register and attend to patients at the clinic reception and service points
• Schedule and coordinate appointments efficiently
• Handle general enquiries and provide excellent patient service
• Assist in assessing and screening patients' general conditions
• Support referral coordination, billing, checkout, and administrative processes
• Assist doctors during simple examination procedures and consultations
• Maintain accurate and concise documentation of patients' conditions and clinical records

Requirements

• Min GCE N/O or ‘A’ Levels / Diploma or equivalent qualification
• Prior experience is not required as structured training will be provided
• Able to commit for at least 3 months
• Available to commence work within a short notice period

Interested applicants are invited to submit their updated resume to healthcaretemps@recruitexpress.com.sg with the subject header "Patient Service Associate".

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599

Buona Vista

Monday to Friday with 3 rotating shifts

930am-1830pm / 1200pm-2100pm / 1315pm-2215pm

Job Responsibilities

• Handle systems relating to shopper management and assist in mall inspection

• Assist CMO in tenant relation matters (E.g. Facilitate tenant’s request and issuance of mall communication materials)

• Provide assistance and general information to shoppers at the Concierge Desk

• Handle the administrative and clerical work relating to the events and promotions at the mall

• Handle mall redemption programs such as vouchers, premiums, and parking

• Assist in customer reward programs including educating tenants on the voucher program

• Assist in collating tenants’ gift voucher reimbursement.

• Assist in events at the mall, especially weekends, whenever necessary. This includes facilitating logistics setup, taking photos, etc.

• Handling and administering Lost & Found items

• Answering incoming phone lines and email enquires 

• Assist with assigned administrative duties from Marcom Manager

• Assist Marcom Manager/ Snr Marcom Executive to manage Customer Service Assistance and ensure smooth day-to-day operations at the Concierge Desk. This includes efficient allocation of tasks among officers, conflict resolution, etc.

• Prepare monthly duty roster and ensure efficient allocation of manpower.

• Any other duties and responsibilities as may be reasonably requested by your immediate supervisor from time to time.

Requirements

• GCE O Level/ Diploma in related field

• At least 1 year of proven customer service experience in the retail / mall industry.

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Those without experience are welcome to apply as training will be provided!
Be the first to know / learn about autonomous vehicle (AV) in Spore!

Customer Service Assistants (7 staff needed!)
Salary: $12/hour
Location: Blk 420A Northshore (Punggol)
Duration: 22 Jun – 19 Jul (Must commit! No Blockout dates
Working Hours: Any 5 days of the week (Mon – Sun), 9:30am – 5:30pm with 1 hour lunch break (candidate must be open to working on both weekends)


Job duties:
• Check attendance
• Introduce Zig Driverless experience and help with Zig app booking flow
• Assist guests with onboarding
• Ensure all passengers complete a post-ride survey
• Record name and contact details from those who expressed interest for a trial ride

EA Personnel Name: Jessie Hoe Huey Miin

EA Personnel No: R1103861

EA License No: 99C4599

Working days: Mon to Fri 8.30am-5.30pm, Alternate Sat 8.30am-12.30pm
Salary: Basic $2200 to $2600
Address: Joo Koon

Requirements

At least diploma

Job scope
Answer call
Issue sales order
Reply email
Prepare quotation

Kelly Chong Reg No:R26161160

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Cafe Service Crew

5 day work week | 44h/week

Salary: $2400 - $2700

Working location: Somerset 

Job Responsibilities:

• Attending to customers' enquiries
• Explaining the concept to guests, and educating / having conversations with them on the menu and related topics
• Preparation and serving of food and drinks
• Setting up and clearing down of operations
• Receiving and checking of inventory and perishables
• Reporting to outlet manager

Ho Ming Jie (Edmund) Reg No: R1987094

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Scope

• Provide receptionist duties at front counter
• Ensure accuracy of clinical data entry into computer system
• Able to apply basic patient care
• Maintain filling system, coordinate appointments and other admin duties
• Liaise with various insurance company and make payment arrangement
• Any other task as directed by the Clinic Manager or Doctor

Job Requirements

• Min GCE N/O/A Level or Diploma in any studies
• Availability to work office hours 5.5 days or shift work

Interested candidates are invited to email your resume to:

jen.ooi@recruitexpress.com.sg

Jenalyn Ooi Huai Sian (R1765551)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

We regret only suitable candidates will be shortlisted for an interview.

Responsibilities

• Handle customer enquiries on banking products and services via calls
• Understand customer needs and provide suitable solutions
• Deliver high-quality service to ensure customer satisfaction
• Collect feedback and identify trends for service improvement

Requirements

• Prior experience in customer service/call centre

Other Inormation

• Jurong East/Changi Business Park
• 5 days (1pm - 10pm, 2pm - 11pm, 3pm - 12am)
• $2,500 - $3,500 + $1,000 shift allowance

Yana Norzamry | Personnel Registration No: R26160959 | EA Licence No.91C2918

Job Responsibilities:

·       Assist customers with inquiries related to banking products, services, and digital banking platforms.

·       Provide guidance on self-service banking channels, including mobile banking applications, online banking platforms, and ATMs.

·       Troubleshoot common digital banking issues and escalate complex cases to the appropriate teams when required.

·       Deliver prompt, professional, and customer-centric service to enhance customer satisfaction.

·       Proactively engage customers to understand their banking needs and recommend suitable digital solutions.

·       Educate customers on the features, benefits, and usage of digital banking services and cashless payment options.

·       Support customers in the setup, registration, and onboarding of digital banking services.

·       Promote the adoption of digital and self-service channels to improve convenience and banking efficiency.

·       Maintain up-to-date knowledge of banking products, services, and digital offerings.

·       Communicate new features, enhancements, and updates effectively to customers.

·       Recommend appropriate banking solutions based on customers' needs and preferences.

·       Build and maintain strong customer relationships through proactive engagement and quality service delivery.

·       Gather customer feedback on digital services and contribute recommendations for process and service improvements.

·       Identify opportunities to introduce relevant banking products and services and refer customers to specialist teams where appropriate.

·       Participate in ongoing training and development programs to enhance product knowledge and digital proficiency.

·       Adhoc tasks and projects as assigned

Job Requirements

·       Minimum Diploma in a related discipline

·       Minimum 1year of customer service experience

·       Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to joseph.koh@ambition.com.sg

Attention to Joseph Koh Wei Jie(R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number:200611680D. License Number: 10C5117

Job Scope:

• Welcome patients
• Prepare and serve drinks and snacks
• Washing of cups and plates
• Manage pantry stock

Requirements:

• Able to speak simple English
• Physically fit
• Some experience in F&B will be an advantage
• Completed primary education
• Fully vaccinated
• Able to start immediately

Location: Orchard (Takashimaya Building)

Shift Timing: 8.00am to 3.00pm

Sundays only - Starts in July till December 2026

Interested candidates, please email your detailed resume (MS Word format only) to hadijah@fortressintelligence.com.sg

For enquiries, please Whatsapp to 63348311.

ROLE RESPONSIBILITIES

• Outlet cleaning and set-up to get ready for operations
• Offer prompt, friendly and efficient service to all guests
• Ensure tables, flooring, station cleanliness before and during operations
• Drinks ordering, bill payment settling, tables maintenance, service follow-up and bottle service for all guest
• Receives cash from guests, makes change, verifies validity of charges, records charges and ensures vouchers are properly executed
• Orientation & buddy system for newly join staff
• Full-timer side tasks such as staging and furniture movement for normal Ops & events, poster update etc
• Outlet closing and cleaning
• Update guests about current and upcoming promotions
• Attend to guests’ needs promptly

ROLE REQUIREMENTS

• Service oriented and team player
• Pro-active, friendly and warm personality
• Able to work in a fast-paced environment

Symarom Asia Pte Ltd  is a food manufacturing company. We are currently seeking a dedicated and detail-oriented Regulatory Cum Customer Service Officer to support our compliance activities and daily laboratory operations.

Key Responsibilities

• Ensure compliance with relevant regulations, standards, and quality management systems (e.g., ISO, HALAL, SFA etc.).
• Prepare, review, and maintain regulatory documentation, licenses, permits, and submissions.
• Assist with internal and external audits and support corrective actions.
• Conduct Customer Service on shipping document etc.
• Support implementation of safety, quality, and regulatory procedures within all the teams.

Qualifications & Skills

• Diploma or Degree in Chemistry, Biology, Biotechnology, Regulatory Affairs, or related field.
• Experience and familiarity with regulatory requirements (e.g., local regulatory authority, ISO, HALAL, SFA) preferred.
• Strong attention to detail and excellent documentation skills.
• Good communication, problem-solving skills, and the ability to work independently.

Key Responsibilities

· Manage documentation (quotations, sales orders, invoices, delivery orders, and purchase orders)

· Ensure proper packing of goods for delivery/export

· Follow up on quotations and customer inquiries

· Collaborate with internal teams to drive sales growth and customer satisfaction

· Monitor stock movement

· Handle ad-hoc tasks as assigned

Requirements

· 2-3 years of experience in automotive sales

· Proficient in Accpac and MS Office

· Self-driven, independent, and able to multitask

· Technical knowledge of heavy vehicle spare parts

· Professional Certificate/Diploma or related field

· Customer service/sales admin experience will be an advantage

Working hours:

Mon to Fri, 9am to 6:15pm

About us

Achievers Dream Learning Centre is a dedicated education provider who is passionate about supporting students and families on their educational journey, and our mission is to provide accessible, engaging, and effective educational services. We pride ourselves on creating a supportive environment where both our staff and students can thrive.

About the role

We are seeking a Customer Service Executive (Call Centre) to join our team at Achievers Dream Learning Centre in the Bukit Timah Central Region. This is a contract to full-time position that plays a vital role in delivering good customer experiences to our students, parents, and educational partners. As a Customer Service Executive in the education industry, you will be the first point of contact for inquiries relating to our programmes, enrollments, course information, and student support services. This role is essential in maintaining our reputation for outstanding customer service and ensuring that every interaction reinforces our commitment to educational excellence.

Key responsibilities

Parent Communication & Enquiries

• Handle incoming and outgoing calls, WhatsApp messages, and enquiries from prospective and existing parents.

• Provide accurate information about the centre's programmes and schedules.

• Address parents' questions and concerns in a professional and empathetic manner.

Student Enrolment & Lead Follow-Up

• Follow up with prospective parents who have expressed interest in the centre's programmes.

• Encourage parents and students to attend diagnostic consultations, trial lessons, and centre visits.

• Guide parents through the enrolment process and assist with registration matters.

• Maintain timely follow-up with leads and ensure no enquiries are missed.

Customer Service & Relationship Management

• Understand parents' concerns and learning goals for their children.

• Handle objections professionally and confidently.

• Provide a positive customer experience throughout the enquiry and enrolment journey.

• Escalate complex cases appropriately when required.

Administrative Support

• Update customer records and notes accurately in the system.

• Track enquiries, appointments, consultations, and enrolments.

• Support the operations team with customer-related administrative matters when required.

What we offer

At Achievers Dream Learning Centre, we believe in supporting our team members to succeed. We offer a range of benefits designed to enhance your professional experience and work-life balance. We provide ongoing training and development to ensure you have the skills and knowledge needed to excel in your role. Our supportive work environment encourages collaboration and personal growth, and we value the contributions of every team member.

Apply now

If you are a customer-focused professional with a passion for delivering excellent service in the education industry, we would like to hear from you. Please submit your resume, a cover letter, and any relevant certifications to the Achievers Dream Learning Centre recruitment team. Join us in making a difference in students' lives whilst building a rewarding career in education support services!

Time and Work Location - 9.30am to 7pm at Depot Road

To deliver excellent service quality at service counters which handle customer registrations and processing, enquiries and requests in accordance to service standards, processes and policies.

The individual is responsible to provide consistent and excellent quality services to the visitors, which may include VIP visitors, and to achieve service standards for frontline customer services.

Key responsibilities and functions include:

1. Receive and welcome the visitors with a polite and cheerful disposition
2. Register and enroll visitors facial recognition efficiently and accurately
3. Provide efficient queue management and crowd control where needed
4. Protect and maintain accurate and updated visitor records according to PDPA requirements
5. Key management including issue, return and accounting for all keys on a daily basis
6. Able to multitask and to work fast
7. Respond and explain appropriately to public enquiries and requests according to guidelines and policies.
8. Monitor attendance and prepare report as needed.
9. Comply and adhere to SOPs, policies, guidelines and processes
10. Flexibility to change roster should there be a need to.
11. Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.
12. To participate in digitisation exercises, organising files and documents as necessary.

• Track record for excellent Customer Service
• Able to learn quickly and adapt to changes.
• Good interpersonal and communication skills
• Good command of English (written and spoken).
• IT savvy and familiar with common software.
• WSQ certification in customer service is an advantage

• Customer service
• Processing employee data and support hiring process
• Processing daily attendance and update to HR & Payroll Software
• Assisting in operational related paper work
• Basic Computer Knowledge
• Experience in handling Visitor Management System
• Able to work in shift and 6 working days per week
• Able to work during weekends and Public Holiday

• Position: Customer Service Officer (Enrichment Centre)

• Location: Tampines/ Toa Payoh

• Working hours : 44 hours per week, 5 days per week (4-weekdays: 12:30pm to 9:30pm + 1-weekend Saturday/Sunday: 8:30am to 6:30pm (Rostered based on centre operational needs)

• Salary (commensurate with experience) : Up to $3500 + Performance Bonus + Medical/ Dental Benefit

• Duration : Permanent

• Industry : Enrichment Centre

Main Responsibilities:

• Attend to parent and student enquiries via phone, email and walk-ins professionally.

• Explain courses, programmes, teaching approach and enrolment details to customers.

• Support course promotion, customer relationship management and sales transactions.

• Arrange replacement lessons, appointments, centre inventory and daily administrative duties.

• Maintain accurate customer records and support smooth daily centre operations.

• Assist with centre administration and deployment across centres when required.

Requirements:

• Minimum GCE A Level / Diploma qualification.

• At least 2 years of customer service experience, preferably in education or enrichment centres.

• Proficient in MacBook and G-Suite, including Gmail, Drive, Docs and Sheets.

• Able to work on a 5-day roster, including weekends, based on centre operational needs.

• Service-oriented, detail-minded, professional and willing to be trained in company SOPs.

• Open to deployment across centres when required by business operations

Send your resume via Email to Jane@searchpersonnel.com.sg

Like us on Facebook or Instagram (For Career tips and Job vacancies): www.facebook.com/search.personnel / https://www.instagram.com/search.personnel

Join us on LinkedIn: www.linkedin.com/company/search-personnel-pte-ltd

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jane Chua

Deputy Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Location: Central/ Northeast

Employment Type: Full-time

Working Hours: 4 weekday + 1 weekend

Our client is looking for a Customer Service Officer to support the day-to-day operations of their education centre, where they teach and nurture primary and secondary school students.

You’ll be the friendly bridge between parents, students, teachers, and colleagues — ensuring great communication and creating a positive experience for everyone who walks through our doors!

What You’ll Be Doing

• Manage, coordinate, and facilitate class schedules for the centre.

• Handle walk-ins, calls, and online enquiries — providing helpful course consultations to parents and students.

• Support day-to-day administrative operations to keep the centre running smoothly.
  

What We’re Looking For

• Great interpersonal and communication skills — you enjoy talking to people and working with children.

• Able to coordinate and liaise with parents and teachers

• Able to work independently or as a team and able to prioritize work on hand

• Min. GCE 'N' Level

• Candidates with customer service experience from other industries are welcome to apply too
  

Interested candidates kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Search Avenue Pte Ltd

EA License No.: 25C2695

EA Registration No.: R25157669 [Amanda Wee]

Responsibilities:

• Support the sales team in meeting targets and achieving overall sales goals.
• Manage customer care and sales support autonomously for assigned markets, including handling quotations and orders.
• Prepare and review quotations, ensuring proper margin controls and monitoring sales performance for dedicated accounts.
• Maintain and organize all databases and filing systems efficiently.
• Oversee order processing, including backorders, in collaboration with the relevant sales, procurement, and management teams.
• Relay all customer and market information promptly to supervisors.
• Generate sales-related evaluations and analyze market trends in coordination with the sales manager.
• Assist in implementing marketing strategies in conjunction with the marketing department at headquarters.
• Support the sales manager and general manager with travel arrangements and market visits, either jointly or independently.
• Participate in projects, documenting results effectively.
• Train new sales coordinators on relevant processes and procedures.
• Ensure compliance with all outlined duties as per the sales manual.
• Contribute actively to quality management initiatives and participate in training programs.
• Provide backup for shipping logistics, including necessary documentation.

Requirements:

• Minimum Diploma qualification with 1 to 2 years of relevant experience.
• Proficient in SAP or Navision.
• Self-motivated and capable of independent work.
• Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent communication and coordination skills.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Role Overview:

The L2 IT Desktop Support Engineer will be responsible for providing comprehensive technical support and field services. This role involves installation, configuration, troubleshooting, and maintenance of Windows OS, hardware, and software. The engineer will collaborate with various teams, manage assets, and ensure smooth operations for end-user computing (EUC) environments. The scope also includes vendor coordination, asset disposal, and conference room health checks.

[Job ID: 1600984]

Responsibilities

• Handle customer enquiries and technical issues via phone, email, chat, or ticketing system with timely and professional support
• Troubleshoot and resolve issues across software, hardware, network, and application layers using structured root cause analysis
• Maintain and update technical documentation, troubleshooting guides, and FAQs to support knowledge sharing and efficiency
• Collaborate with development, QA, and product teams to escalate and resolve complex technical issues
• Assist in testing new features, enhancements, and fixes; provide feedback to improve product quality
• Support customer onboarding, including product setup, configuration guidance, and best practices
• Stay updated on product knowledge, tools, and industry trends through continuous learning
• Ensure all support cases meet defined SLA response and resolution timelines
• Perform any ad-hoc duties as assigned

Requirements

• Strong understanding of IT systems, networks, and applications
• Knowledge of TCP/IP, OSI model, DNS, routing, switching, and common network protocols
• Good verbal and written communication skills with ability to explain technical concepts clearly
• Strong analytical and troubleshooting skills with root cause analysis capability
• Customer-focused mindset with patience and professionalism
• Ability to work effectively in cross-functional teams and escalate issues appropriately
• Strong documentation skills for creating clear technical guides and knowledge base articles
• Fast learner with ability to adapt to new technologies and tools
• Commitment to meeting SLA targets for response and resolution times

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Ong Kang Quan Ryan
EA Personnel Registration Number: R23116952
EA License No.: 07C5771

Job Requirement

Min 2.5 years of experience in administration and support of Desktop support.

Candidate needs to familiarize themselves with the End-users computing environment and desktop support workflow.

Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee Scanning (blocking IP)

Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS

Roles and Responsibilities

a) Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.

b) Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel.

c) Installation, re-installation, troubleshooting and reconfiguration of Bank’s standard processor (including but not limited to Intel, AMD, MAC) based desktops, notebooks, printers, iPads, scanners hardware components.

d) Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications and MobileIron that are found in the Desktop PCs and Notebook PCs.