Develop, organise and oversee administrative system and daily operations of the Senior Care Centre (SCC) and Kwong Wai Shiu Care (KWSC) centre.
Develop and liaise relevant centre program and basic case management for SCC and KWSC with internal department or any external party including AIC and MOH.
To assist the Head of Department to achieve Key Performance Indicators (KPIs).
Assist in managing and addressing centre feedback, ensuring timely follow-up and resolutionYou will play a pivotal role in driving the success of the Centre by planning, implementing, and managing programmes and services that promote active and healthy ageing
1. KEY RESPONSIBILITIES AND ACCOUNTABILITIES
1.1. Leadership and Staff management
1.1.1. Good problem-solving abilities and decision-making skills.
1.1.2. Supervise and manage care assistants and administrative staff, ensuring effective service delivery.
1.1.3. Conduct regular staff briefings and ensure clear communication of centre policies and procedures.
1.1.4. Monitor staff attendance, performance, and conduct, addressing minor issues promptly or escalating as needed.
1.1.5. Foster a positive and supportive work environment that encourages teamwork and accountability.
1.1.6. Perform staff appraisals and give constructive feedback aimed at enhancing skills and performance.
1.2. Administrative Duties
1.2.1. Liaise with other KWSH internal departments closely. Work with other external counterparts including MOH, AIC and other service providers.
1.2.2. Conduct regular reviews and updates of Standard Operating Procedures (SOP) for SCC/KWSC to maintain compliance and audit with relevant regulatory standards.
1.2.3. Adhere to standard administrative protocols for receiving case referrals, scheduling initial assessments, following up on means test results, and managing the discharge process.
1.2.4. Prepare relevant statistics for reporting and handle other administrative tasks as needed.
1.2.5. Monitor client movement within the facility to ensure proper accountability and safety of clients.
1.2.6. Assist in managing the cashiering system, ensuring all cash, cheque, NETS, and credit card transactions are processed accurately and in line with organizational policies.
1.2.7. Ensure accurate and up-to-date inventory records are maintained for operational efficiency.
1.2.8. Maintain and update internal databases, records, and filing systems with a high level of accuracy and confidentiality.
1.2.9. Handle customer’s service including incoming calls, respond to inquiries, and manage front desk reception.
1.3. Operative Duties
1.3.1. Ensure adequate staffing and manage the roster to provide coverage for services from 7am to 7pm on operational days.
1.3.2. Maintain a clean, sufficient, safe, and conducive environment by ensuring sufficient equipment and supplies are available to support daily operations.
1.3.3. Supervise the Care Team to ensure effective service delivery, including activity planning, case management, and transport coordination, in alignment with client needs and Ministry of Health requirements.
1.3.4. Coordinate and oversee individualized client activities in collaboration with the care team and therapists, following a person-centered care approach.
1.3.5. Liaise with volunteers, external organizations, and institutions to support and facilitate various center activities.
1.3.6. Oversee the center’s budget, including the application for and management of funds.
1.3.7. Assist in achieving centre and divisional Key Performance Indicators (KPIs) and contribute to project initiatives through effective task execution.
1.3.8. Assist in managing client feedback by formulating appropriate follow-up actions, promptly addressing concerns, and resolving issues to maintain service quality.
1.3.9. Lead and support quality improvement projects or new project as assigned by the Head of Department.
1.3.10. Identify the training needs, and oversee the development, implementation, and documentation of the training plan.
1.3.11. Assist to handle incident report and investigation.
1.3.12. Provide clerical and administrative support when required, including covering duties of the Clerical Officer during absences or peak periods.
1.4. Other Duties
1.4.1. Manage staff orientation and welfare programs to ensure a positive work environment and smooth onboarding process.
1.4.2. Strives for ongoing growth through skill enhancement, performance improvement, and up-to-date knowledge in work.
1.4.3. Perform any other duties as assigned by Head of Department and Manager.
JOB REQUIREMENT
- Diploma/Degree holder with relevant experience in Healthcare/Operation preferred
- Proficiency in MS Office applications (Microsoft Word/Excel/PowerPoint).
- Strong Interpersonal and leadership skills, with the ability to multitask, maintain a positive attitude, and effectively communicate with the elderly and next of kin.
- Displays genuine passion for eldercare, demonstrating empathy, professionalism, and a commitment to upholding high standards of service.
- Demonstrates reliability and accountability in contributing to quality care, both independently and collaboratively to deliver quality care.
- Proficient in both English and Mandarin language. Ability to speak dialect is an advantage.
- Staggered working hours may be required.
