Total 140 Customer Service / Call Centre job vacancies

Logistics Operations Executive

5.5 days, Mon-Fri 9am-6pm/ Sat 9am-1pm (Sat can WFH)

Salary: $2700-$3000

Location: Alexandra Road, BS Centre Singapore 159932 (Redhill)

Job Responsibilities:

• Liaise with operations and warehouse teams to ensure accurate and timely data processing
• Receive stock checklists, load items to store using trolley, and update records in the system
• Priorities and allocate pick-and-pack orders to courier partners for local and export deliveries
• Oversee store operations and inventory management for car accessories
• Monitor inventory levels, track stock movement, and forecast replenishment needs based on sales trends
• Maintain accurate stock records, manage stock rotation, and ensure timely restocking
• Process customer orders accurately and promptly for both online and in-store sales
• Coordinate preparation, packing, and shipment of orders with suppliers and logistics partners
• Track delivery status and resolve shipment delays, discrepancies, or errors
• Work closely with the sales team to ensure product availability and support customer requirements
• Handle customer enquiries related to order status, delivery, returns, and exchanges
• Prepare basic inventory and fulfilment reports and support other warehouse administrative duties as assigned

Requirements:

• Diploma or equivalent qualification in Logistics, Supply Chain, Business Administration, or a related field
• Basic understanding of warehouse operations, inventory control, and order fulfilment processes
• Able to handle data entry and update systems accurately and in a timely manner
• Comfortable with physical tasks such as loading items using a trolley
• Entry level is welcome to apply as training will be provided

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

On behalf of the hiring company, which is an Original Equipment Maker (OEM) and market leader in their sector, we are looking for a suitable candidate to join them as Service Operations Team Lead | Manager :

Responsibilities

• Responsible for providing after-sales support.
• Coordinate a group of supervisors/engineers and technicians to achieve the requirements involved in preventive & corrective maintenance, meeting contractual requirements.
• Be involved in guidance as well as monitoring, auditing, and evaluating field sites as well as field staff in aspects of quality, efficiency, etc.
• Evaluate, ensure, and monitor the safety of all field staff and fieldwork.
• Achieve the targets required, such as sales, costs, equipment performance, customer satisfaction, KPI including necessary administrative duties, etc.
• To regularly meet the customers and clarify how to achieve the requirements according to contractual requirements.
• Responsible for various inquiries from customers, including but not limited to quotations, site works, new requirements, monitoring of Purchase request/Quotation cycles, and others.
• Performs specific or ad hoc functions as assigned by the Department and/or the company from time to time.

Prerequisites

• Minimum Diploma in Electrical / Electronics / Mechanical Engineering discipline or equivalent.

• At least 3 years of Customer and People Management working experience.

• Good command of spoken and written English.

• Possess a service-oriented mindset.

• Candidates with facility management experience are welcome to apply.

Location: East

EA License No. : 22C0971 | EA Reg ID: R21101298

We are not just hiring a manager. We are looking for an operations architect and a trust builder; someone who can design a seamless, high-stakes support ecosystem from the ground up.

As Customer Service & Operations Lead, you will be the backbone of KGI’s next generation trading ecosystem. In the world of high velocity futures, every second counts. You’ll be responsible for ensuring that as we scale, our traders experience the agility of a fintech with the rock-solid reliability of a premier financial institution. This is a rare 0 to 1 opportunity to define what elite support looks like for the modern traders.

Why This Role Matters

You are the bridge between world-class technology and local trust. Your mission is to turn our promise of Institutional Trust and High-Velocity Tech into a lived reality.  You will:

• Build the operational framework for a flagship regional futures trading platform.
• Design a concierge-level onboarding experience for thousands of ambitious traders, the Next Level is Futures.
• Lead a team that serves as the frontline of our brand’s credibility and precision.

What you will do

• Operations Architecture: Design and implement end-to-end client onboarding and KYC flows for key Asian markets such as SG, HK, SEA.
• Service Strategy: Own the customer support tech stack (CRM, Live Chat, Ticketing) and author the playbook for a high touch service model.      
• Risk & Compliance: Partner with the Risk and Legal teams to ensure all operations meet MAS standards while maintaining a tech-first speed.
• Product Mastery: Become the internal expert on our client portal and CRM, assisting the trader’s journey, ensuring every critical touchpoint such as onboarding, funding, and withdrawals, is handled with institutional precision.

Who You Are

• 5+ Years Experience in brokerage operations, customer success, or fintech support.
• The Troubleshooter: You thrive in high-stakes environments and remain calm during periods of intense market volatility.   
• Process-Driven: You don't just solve problems. You implement processes that prevent them from reoccurring.
• Subject Matter Expertise: You speak the language of the markets. You understand the mechanics of Futures.

JOB DESCRIPTION

• To assist the Customer Service Supervisor in the daily operational tasks

• To promptly handle Customer’s & Overseas enquiries on Air Export Booking / Air Import arrangements

• Liaise with Airlines / Co-loaders for space booking

• Liaise with transporters on cargo collections / deliveries

• To service assigned customers as 1 contact window for both import/export

• To liaise with overseas agents on the various requirements and rates

• To ensure compliance with customer’s Standard Operating Procedures

• To complete job invoicing and permit declarations for Air Import / Export jobs

 REQUIREMENTS

• Diploma/ Degree preferred

• Minimum 3 years' experience in freight forwarding with air freight and/or with master co-loader knowledge

• Team player with strong operational knowledge

• Possess good customer service & coordination skills

• Possess excellent communication and interpersonal skills

• Pleasant/Positive personality, self motivated with a desire to excel

• Proficient in MS Office

• Ability to work independently

• DGR trained will be an advantage

Operations Customer Service Executive (OCSE) x2 
Salary: $3000 - $3500
Working Time: Monday - Friday, 8.30 am – 5.30pm / 9am – 6pm (can choose)
Working Location: Paya Lebar

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• With 1 - 2 years work experience in Freight Forwarding 
• With permit declaration through Tradenet is preferable
• Computer literacy eg: proficient in MS Word & Excel etc

Tee Xin Li Reg No: R24121619 | The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Contract Period:

• 1 July 2026 to 30 June 2027 + 1 Year Optional renewal by school

Deployment:

• Mon to Thurs: 6.00am to 3:00pm, or 9.30am to 6.30pm, (inclusive of 0.5hr lunch break)
• Fri: 6.00am to 2:30pm, or 10.00am to 6.30pm, (inclusive of 0.5hr lunch break)

Scope of Works:

1. Assist the Operations Manager in maintaining school security.
2. Ensure that school supplies are well stocked and coordinate with vendors for maintenance of school equipment.
3. Carry out operational tasks in school such as maintaining cleanliness and provide logistical support for events.

Requirements:

• Ability to communicate effectively and work in teams.
• Prior Experience in Cleaning / Logistics Support.
• Physically Fit

Duties:

• Provide daily operational, planning, and administrative support to the Head of Operations and Customer Service

• Contribute to the development, implementation, and continuous improvement of customer service policies, processes, and SOPs to ensure consistent service standards

• Monitor and assess operational performance, identify service gaps, and propose improvement initiatives

• Prepare reports, presentations, and operational documents for management review and decision-making

• Lead, coach, and supervise a team of Customer Service Trainers to ensure effective onboarding and continuous capability development

• Conduct regular check-ins, performance reviews, and coaching sessions to enhance team effectiveness

• Support manpower planning, scheduling, and deployment in collaboration with the department head

• Foster a positive, accountable, and customer-centric service culture within the team

• Plan and execute customer service training programmes across operational systems and service processes

• Ensure training materials are up to date and aligned with operational requirements and system enhancements

• Observe frontline service delivery and provide real-time coaching and corrective feedback where required

• Support initiatives aimed at improving customer satisfaction, service recovery, and overall service quality
  

Requirements:

• Minimum 3–5 years of customer operations experience, with hands-on frontline exposure.

• Proven experience in a supervisory or people management role.
  

Interested Applicants, please click Apply Now

Chow Zi Qing
R2199258
Revup Proservices Pte Ltd
EA.24C2366

About the Role

We are looking for a dynamic and results-driven Customer Experience Operations Manager to lead our front-line service operations. In this role, you will be responsible for transforming the customer journey—from inquiry to fulfillment—by championing process efficiency, team performance, and cross-functional collaboration. This position is ideal for a leader who thrives in fast-paced environments and has a strong operational mindset paired with customer-centric thinking.

Your Key Responsibilities

Team Leadership & Development

• Inspire, coach, and lead a team of customer service professionals, cultivating a high-performance, accountable, and service-focused culture.
• Define KPIs and success metrics to drive individual and team performance.
• Conduct regular training, feedback sessions, and career development initiatives.

Customer Operations & Fulfillment

• Own the end-to-end service delivery process—including order processing, delivery coordination, and issue resolution.
• Ensure a frictionless customer experience by proactively managing order timelines, service levels, and communications.
• Act as the primary escalation point for critical customer matters, ensuring swift and satisfactory resolutions.

Operational Excellence & Planning

• Work closely with supply chain and procurement teams to ensure forecast accuracy and product availability.
• Oversee demand planning processes to support operational efficiency and avoid service disruptions.
• Monitor key performance indicators (KPIs), analyze service gaps, and propose data-driven improvements.

Stakeholder Collaboration

• Partner with Sales, Warehouse, and Logistics to ensure order accuracy, fulfillment speed, and customer satisfaction.
• Support business growth by strengthening customer retention and identifying opportunities for account expansion.

Continuous Improvement

• Lead initiatives that streamline operations, reduce manual effort, and enhance overall customer experience.
• Recommend improvements to systems, SOPs, and tools that enable scalability and responsiveness.

Who You Are

• Education: Degree in Business, Supply Chain, Operations, or a related discipline. Diploma holders with strong leadership experience are welcome.
• Experience: 5+ years in customer operations, order fulfillment, or sales support, with at least 2 years in a leadership capacity.
• Leadership: Proven ability to manage, motivate, and develop a service team in a performance-driven environment.
• Customer-Focused: Strong empathy, communication, and relationship management skills—able to balance service with business needs.
• Analytical & Process-Oriented: Comfortable with data, reporting, and workflow optimization.
• Tech-Savvy: Proficient in Microsoft Office (especially Excel), ERP systems, and CRM/order management tools.
• Driven & Agile: Thrives in dynamic settings, embraces challenges, and leads change with confidence.

Why Join Us?

• Make a measurable impact on customer experience and operational excellence.
• Lead a passionate, committed team in a fast-moving business environment.
• Grow your career in a company that values innovation, collaboration, and continuous improvement.

Please be notified that only shortlisted candidates will be notified！

Role Overview

We are partnering with our client to hire an experienced Support Engineer to ensure the stability, performance, and availability of critical applications across production and non-production environments.

This role focuses on end-to-end application support, incident management, and operational reliability, supporting both legacy systems and a modern cloud transformation landscape.

Employment Type: 1-Year Contract

Key Responsibilities

• Monitor system performance to ensure optimal application operations and stability
• Manage and resolve incidents, problems, and service requests within SLA timelines
• Provide L1, L2, and L3 application support across business-critical systems
• Perform troubleshooting, diagnosis, and resolution of technical issues
• Conduct root cause analysis and contribute to problem management activities
• Carry out system maintenance activities and minor enhancements where required
• Ensure high system availability, reliability, and operational uptime
• Communicate incident status, risks, and progress updates to stakeholders clearly and timely
• Develop, maintain, and improve operational procedures and support documentation
• Ensure adherence to IT governance, security, and audit requirements
• Maintain accurate logs, reports, and operational records

Technology Landscape

You will be supporting systems within a transformation environment:

• Current Environment: Sybase databases, Java-based applications
• Target Environment: Microsoft Azure (GCC), Azure SQL, .NET-based applications

This role provides exposure to both legacy operations and modern cloud-based application support.

Required Skills & Experience

• Proven experience in application support or IT operations engineering
• Strong incident management and troubleshooting capabilities
• Good understanding of ITIL processes (Incident, Problem, Change Management)
• Familiarity with cloud platforms (preferably Microsoft Azure)
• Strong communication and stakeholder management skills
• Ability to work in fast-paced production support environments

Preferred Experience

• Experience supporting enterprise-scale or government systems
• Exposure to 24/7 operational or shift-based support environments
• Experience working with monitoring, logging, or alerting tools
• Experience managing vendors or third-party support teams

All information will be kept strictly confidential. Only shortlisted candidates will be contacted.

TALENT PULSE PTE. LTD.
EA License No: 25S2956

Job Summary:

The Student Care Operations Executive plays a key coordination role across centres. This position bridges centre operations, manpower scheduling, programme logistics, and system administration to ensure smooth and efficient daily functioning.

You will work closely with the Operations Manager and Centre In-Charge to maintain operational excellence while supporting expansion and new initiatives.

Key Responsibilities:

Centre Operations Support

• Assist in overseeing daily operations across multiple centres.

• Ensure adherence to SOPs and operational standards.

• Conduct routine operational checks on cleanliness, documentation, safety, and stock levels.

• Support implementation of new workflows and operational improvements.

• Follow up on action items from IC meetings.

• Provide ground support when required, including stepping in to assist with classes.

Manpower & Scheduling Coordination

• Assist with staff roster planning and manpower coverage.

• Track part-time teacher availability and deployment.

• Monitor attendance and manpower data for accuracy.

• Support onboarding documentation and administrative processes.

Programme & Curriculum Logistics Support

• Coordinate logistics for holiday programmes and enrichment activities.

• Prepare materials lists and maintain stock tracking.

• Liaise with centres to ensure smooth programme rollout.

• Support training preparation and operational readiness.

Parent & Stakeholder Coordination

• Assist in drafting operational communications.

• Support follow-ups on operational matters.

• Coordinate with HQ and external vendors where required.

Logistics & Procurement

• Track centre inventory and stock levels.

• Coordinate purchase orders and procurement documentation.

• Liaise with suppliers for maintenance, repairs, and supplies.

Qualifications:

• Diploma or Degree in Business, Operations, Education, or related field.

• 1 to 2 years of experience in operations, coordination, education, or service industry preferred.

• Strong organisational and follow-up skills.

• Comfortable handling multiple moving parts in a fast-paced environment.

• Good communication skills and ability to work with different stakeholders.

• Detail-oriented with strong sense of accountability.

• Proficient in Google Workspace or administration.

• Able and willing to travel between centres as required to support operations.

What We Look For

• Proactive and solution-focused mindset.

• Strong ownership and follow-through.

• Comfortable being hands-on when needed.

• Able to balance structure with flexibility.

• Calm under pressure and operationally steady.

Working Hour

• Mondays to Fridays: 10am to 7pm

Key Roles

As an Operations Support Officer in school, you will be working in a school to provide operational support in various areas such as:

• Maintain the general cleanliness of equipment and the workplace
• Provide logistical support for school events and activities, including carrying and arranging furniture and equipment
• Operate and maintain basic office equipment and materials
• Any other duties assigned by the supervisor

Requirements

• Prior experience in cleaning, logistics or simple administrative duties would be preferred

Job Responsibilities:

·       You will manage customer communications across email, chat, and social platforms, crafting clear, empathetic, and on-brand responses.

·       In addition, you will create and maintain help content including FAQs, tutorials, and knowledge base articles to empower users with self-service resources.

·       Working closely with Product and Engineering teams, you will gather and synthesize customer feedback to drive continuous product improvements.

·       You will also contribute to building and refining internal processes and workflows, while proactively identifying patterns in user issues and recommending solutions to enhance overall quality and user experience.

·       Adhoc tasks and projects as assigned

Job Requirements

·       Minimum Degree in a related discipline

·       1 years of relevant experience

·       Experience within the financial industry would be an added advantage

·       Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to joseph.koh@ambition.com.sg

Attention to Joseph Koh Wei Jie(R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number:200611680D. License Number: 10C5117

About the Role:
Are you the organized force behind a successful team? We are looking for a meticulous Care Coordinator to manage the operational heartbeat of our agency. You will ensure that every document, flight booking, and medical appointment is handled with precision, allowing our consultants to focus on their clients. This is a vital non-sales role that keeps our "Engine Room" running smoothly.

Key Responsibilities:

• End-to-End Processing: Manage the full documentation lifecycle, including MOM work permit applications (e-Service), insurance purchasing, and security bond arrangements. You ensure 100% compliance with MOM regulations.

• Logistics & Travel Coordination: Be the master of schedules. You will coordinate international flight bookings, airport pick-ups, and local transport for SIP training and medical check-ups. You ensure all parties (employer, helper, driver) are informed and confirmed.

• Embassy & Overseas Liaison: Act as the bridge with our overseas partners. You will track embassy contract verifications, monitor "fit-to-fly" medical statuses, and ensure all pre-departure documentation is accurate.

• System & Data Management: Maintain our CRM database with real-time updates. You will scan and organize documents, track application statuses (IPA approvals), and flag any delays immediately.

• Client Support: Assist clients with administrative queries, appointment scheduling, and SingPass/MOM account registrations, ensuring they have a seamless onboarding experience.

Requirements:

• Experience: Prior administrative, secretarial, or operations experience is preferred. Experience in an employment agency (EA) is a huge bonus.

• Licensure: CEI (KAH or Basic) certification is strongly preferred. Candidates without a CEI license must be willing to attend the course and pass the test (company support provided).

• Key Traits: Extremely organized with an eye for detail (you don't miss typos!). You can multitask effectively in a fast-paced environment and stay calm under pressure.

• Tech Skills: Proficient in Microsoft Office and comfortable learning new CRM systems.

• Values: You take pride in "behind-the-scenes" excellence and believe that accurate admin work is a form of care for our clients.

Job Description

• Industry/ Organization Type: Skin Care and Cosmetics Manufacturing
• Position Title: Customer Service and Operations Coordinator
• Working Location: East – Paya Lebar (Walking distance from MRT)
• Working Hours: 5.5 days / Mon-Fri: 11am-8pm, Sat:11am-5pm
• Salary Package: Up to SGD 1800 + Allowances SGD200 + AWS + Medical & Dental Benefits
• Duration: Permanent

Key Responsibilities

• Provide excellent customer service through hotline calls, emails, and walk-in enquiries.
• Process customer orders received through various purchase channels.
• Handle customer enrolments and maintain accurate records of new accounts.
• Prepare and verify daily sales reports to ensure accuracy of payments and stock quantities.
• Assist in the purchase of merchandise and spare parts as required.
• Verify invoices against order forms to ensure data accuracy before processing.
• Issue products to customers based on confirmed purchases.
• Pack and arrange stock for deliveries and coordinate with courier partners to ensure timely dispatch.
• Conduct daily stock counts to maintain accurate and sufficient inventory levels.
• Manage stock replenishment, receiving of goods, and proper arrangement of inventory in the warehouse.
• Provide after-sales support, including coordination of product repairs or replacements.
• Prepare regular inventory and sales reports for management review.
• Maintain proper filing and organization of documents.
• Perform any other ad-hoc duties assigned by the Management.

APPLY NOW!!!

• Min. O level
• Min. 1 year of working experience in related field

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #79904 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Job Description

• Industry/ Organization Type: Skin Care and Cosmetics Manufacturing
• Position Title: Customer Service and Operations Coordinator
• Working Location: East – Paya Lebar (Walking distance from MRT)
• Working Hours: 5.5 days / Mon-Fri: 11am-8pm, Sat:11am-5pm
• Salary Package: Up to SGD 1800 + Allowances SGD200 + AWS + Medical & Dental Benefits
• Duration: Permanent

Key Responsibilities

• Provide excellent customer service through hotline calls, emails, and walk-in enquiries.
• Process customer orders received through various purchase channels.
• Handle customer enrolments and maintain accurate records of new accounts.
• Prepare and verify daily sales reports to ensure accuracy of payments and stock quantities.
• Assist in the purchase of merchandise and spare parts as required.
• Verify invoices against order forms to ensure data accuracy before processing.
• Issue products to customers based on confirmed purchases.
• Pack and arrange stock for deliveries and coordinate with courier partners to ensure timely dispatch.
• Conduct daily stock counts to maintain accurate and sufficient inventory levels.
• Manage stock replenishment, receiving of goods, and proper arrangement of inventory in the warehouse.
• Provide after-sales support, including coordination of product repairs or replacements.
• Prepare regular inventory and sales reports for management review.
• Maintain proper filing and organization of documents.
• Perform any other ad-hoc duties assigned by the Management.

APPLY NOW!!!

• Min. O level
• Min. 1 year of working experience in related field

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #79904 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Operations Support Staff (School)

Customer Operations Support

• Respond to enquiries from general mailbox and ensure timely responses to all incoming emails and requests

• Conduct quality assurance reviews for BPO operations to ensure adherence to SOPs, compliance requirements, and service standards

• Provide operational coverage for customer support activities during or outside regular working hours, only when necessary

Sales Operations & Billing

• Support finance operations which includes the preparation of billing data and generation of invoices for corporate clients

• Verify and process invoices from landlords and follow through with finance to ensure timely payments.

• Compile and deliver comprehensive monthly reports for both corporate clients and landlords.

• Respond timely to mailbox enquiries on invoicing matters and resolve issues expeditiously to ensure on time payments.

• Perform other administrative or operational tasks as assigned to support Sales Ops and Customer Ops teams

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

Work Location - East
Working Hours - Monday to Friday, 7.30am to 5pm
Contract Duration - 11 Months
Monthly Salary - up to $2800 per month

Responsibilities:

• Maintain general cleanliness of equipment and workplace facilities
• Assist with preparation of laboratory equipment, apparatus and substances for lessons
• Perform simple administrative and office tasks
• Provide logistical support for school events and activities, including transportation and arrangement of furniture and equipment
• Undertake other duties as assigned

Requirements:

• At least 1 year of relevant experience
• GCE ‘O’ Level and above
• Basic awareness of laboratory safety practices and willingness to learn proper handling procedures for chemicals and equipment
• Ability to maintain simple records and demonstrate care in handling laboratory materials

Kindly email your resume to: vivien.khaw@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

SINGAPOREANS ONLY

Handle

• end-to-end policy servicing and transactions via phone and email within service standards
• Respond to customer enquiries and provide timely support
• Process policy transactions, refunds, and receipting activities
• Support credit control for commercial insurance policies
• Ensure accuracy and efficiency in all pre-sales and after-sales service activities
• Track and prepare monthly management reports and statements of accounts
• Follow Standard Operating Procedures (SOPs) in daily operations
• Collaborate with internal teams and external stakeholders (e.g. Underwriters, Claims, Finance, IT, Banks, and intermediaries)
• Support process improvements and service enhancements to improve efficiency and customer experience
• Assist in system testing and implementation of business requirements when needed
• Work towards individual and team KPIs
• Perform any other duties as assigned

Interested applicants may email resume to kellychooi@recruitexpress.com.sg

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

About the Role

We are seeking a hands-on and people-oriented Customer Operations Lead , to support the Operations and Customer Service Head in overseeing daily operations, and service excellence initiatives. This role is responsible for managing the customer training team while remaining closely involved in frontline operations.

The ideal candidate has strong ground-level customer service experience, proven people management skills, and practical exposure to POS systems in an operational environment. FNB background are also advantageous.

Key Responsibilities

Operations & Department Support

• Support the Operations and Customer Service Head in day-to-day departmental coordination, planning, and administrative matters.
• Assist in implementing and reviewing customer service policies, procedures, and SOPs to ensure consistent service standards.
• Monitor operational performance and identify service gaps or improvement opportunities.
• Prepare reports, presentations, and operational documentation for management review.

Team & People Management

• Manage, coach, and supervise a team of Customer Service Trainers to ensure effective onboarding and continuous development.
• Conduct regular team check-ins, performance reviews, and coaching sessions.
• Support manpower planning, scheduling, and deployment in collaboration with the department head.
• Foster a positive, accountable, and service-oriented team culture.

Training & Service Excellence

• Oversee the planning and execution of customer service training programmes, including POS-related training.
• Ensure training materials remain relevant and aligned with operational and system updates.
• Observe frontline service delivery and provide on-the-ground coaching or corrective guidance.
• Support initiatives to improve customer satisfaction, service recovery, and overall service quality.

Experience & Background

• Minimum 3–5 years of customer operations experience, with hands-on frontline exposure.
• Proven experience in a supervisory or people management role.
• Prior experience working with POS systems in a customer service or operations environment.
• FNB Background is also welcomed

Skills & Competencies

• Strong people management, coaching, and leadership skills.
• Solid understanding of customer service operations and training frameworks.
• Ability to balance operational, administrative, and people management responsibilities.
• Good communication and stakeholder management skills.
• Organised, detail-oriented, and able to manage multiple priorities.