Total 2,870 Customer Service / Call Centre job vacancies

The Digital Ambassador is a key client-facing role responsible for enhancing a MNC bank customer's banking experience through proactive assistance and guiding them towards digital solutions. This role requires an individual who is passionate about technology, customer-centric, and knowledgeable about the latest banking products and services. The Digital Ambassador will play a crucial role in promoting digital adoption and cashless transactions, thereby improving efficiency and customer satisfaction.

Key Responsibilities

Customer Assistance:

• Provide prompt and courteous assistance to customers with their general inquiries regarding banking services, products, and digital platforms.
• Guide customers through self-service options available on digital channels (e.g., mobile banking app, online banking portal, ATMs).
• Troubleshoot common digital banking issues and provide immediate solutions or escalate complex issues to the appropriate department.

Digital Adoption and Education:

• Proactively engage with customers to understand their banking needs and identify opportunities for digital adoption.
• Educate customers on the benefits and functionalities of the bank's digital platforms, including online banking, mobile banking, and cashless payment solutions.
• Assist customers with the setup and initial usage of digital banking services, ensuring a smooth onboarding experience.
• Encourage and guide customers to adopt cashless payment methods where suitable, explaining the convenience and security benefits.

Product and Service Knowledge:

• Maintain a comprehensive and up-to-date knowledge of the bank's latest products, services, and digital offerings.
• Actively learn about new features and updates to digital platforms to effectively communicate them to customers.
• Suggest appropriate digital alternatives or banking solutions to customers based on their individual needs and preferences.
• Participate in training sessions and workshops to continuously enhance product knowledge and digital proficiency.

Customer Relationship Management:

• Build and maintain strong, positive relationships with customers by providing exceptional service and support.
• Gather customer feedback on digital platforms and services to contribute to continuous improvement.
• Identify opportunities to cross-sell or upsell banking products and services by understanding customer needs and referring them to relevant specialists when necessary.

Qualifications

• Education: High school diploma or equivalent
• Experience: Previous experience in a customer service role. Experience with banking, or financial institution digital platforms and technology support is a strong advantage.

• Competencies

1. Excellent interpersonal and communication skills, with the ability to explain complex technical concepts in an easy-to-understand manner.
2. Strong problem-solving abilities and a proactive approach to customer service.
3. Tech-savvy with a genuine interest in digital trends and innovation.
4. Ability to work independently and as part of a team in a fast-paced environment.
5. Customer-centric mindset with a passion for helping others.
6. Bilingual proficiency may be an advantage in diverse customer environments.

Skills

• Customer Service
• Customer Support
• Customer Relationship Management (CRM)
• Digital Adoption
• Mobile Banking / Internet Banking / Digital Payments
• Banking Operations

Working Conditions

This role typically operates within wealth hub environment, requiring interaction with customers remotely or face to face

The work location is at Orchard or ASQ

Reporting to the VP, Marcom / AM, Marcom, the key role of the Customer Service Officer is to:

• Handle systems relating to shopper management and assist in mall inspection
• Assist CMO in tenant relation matters (E.g. Facilitate tenant’s request and issuance of mall communication materials)
• Provide assistance and general information to shoppers at the Concierge Desk
• Handle the administrative and clerical work relating to the events and promotions at the mall
• Handle mall redemption programs such as vouchers, premiums, and parking
• Assist in customer reward programs including educating tenants on the voucher program
• Assist in collating tenants’ gift voucher reimbursement.
• Assist in events at the mall, especially weekends, whenever necessary. This includes facilitating logistics setup, photographing, etc.
• Handling and administering Lost & Found items
• Answering incoming phone lines and email enquires
• Assist with assigned administrative duties from Marcom Manager
• Assist Marcom Manager/ Snr Marcom Executive to manage Customer Service Assistance and ensure smooth day-to-day operations at the Concierge Desk. This includes efficient allocation of tasks among officers, conflict resolution, etc.
• Prepare monthly duty roster and ensure efficient allocation of manpower.
• Any other duties and responsibilities as may be reasonably requested by your immediate supervisor from time to time.

Requirement:

• Diploma in Marketing or a related field
• At least 1 year of proven marketing communications experience in the retail / mall industry.
• Creative, dynamic, and resourceful with good media and relevant promotional partners’ contacts
• A team player and self-starter with good interpersonal skills, excellent written and verbal communications skills, and a keen eye for detail and design aesthetics
• Data driven and results-oriented, comfortable with numbers and able to meet tight deadlines
• Proficient in Microsoft Word, Excel & Powerpoint
• Proficient in English, both written and verbal.
• Ability to work in fast pace environment, under pressure and deadlines.
• Fast and independent with strong organizational skills
• Self-motivated and able to work under pressure

*Please note that only shortlisted candidates will be notified. Thank you.

We are looking for friendly and reliable Part-Time Service Crew to support our lunch operations in the heart of Singapore's CBD. This role is ideal for individuals seeking weekday part-time work in a fast-paced and customer-focused environment.

Working Schedule:
• Monday to Thursday
• 12:00pm – 4:00pm
• Minimum commitment of 2 days per week

Key Responsibilities
• Provide excellent customer service and assist customers with their orders
• Operate the POS system and handle cashier duties
• Assist with food preparation, packing and order fulfilment
• Maintain cleanliness and hygiene standards of the outlet
• Support daily operations during peak lunch hours

Requirements
• Able to communicate effectively in English
• Friendly, responsible and punctual
• Comfortable working in a fast-paced environment
• Positive attitude and willingness to learn
• Prior F&B experience is an advantage, but not required

About the Company

We are a fast-growing company in the beauty and wellness industry, committed to delivering exceptional customer experiences through personalised service and professional client support. We pride ourselves on creating a welcoming environment where customers feel valued and cared for throughout their journey.

Role Overview

We are looking for a bubbly, energetic, and service-oriented Customer Service Executive to support front-facing customer interactions and daily client servicing operations. This role is ideal for someone who enjoys engaging with people, communicates confidently, and thrives in a fast-paced customer-focused environment.

Candidates with prior experience in beauty, aesthetics, banking, hospitality, retail, or customer-facing service environments are highly preferred.

Key Responsibilities

• Attend to customer enquiries professionally via walk-ins, phone calls, WhatsApp, email, and social platforms
• Provide excellent front-desk and customer support experience to clients
• Build strong customer relationships through warm and attentive service
• Handle appointment scheduling, confirmations, and follow-ups efficiently
• Support customer retention through proactive engagement and service recovery when required
• Maintain accurate customer records, transactions, and administrative documentation
• Coordinate with internal teams to ensure smooth daily operations and customer satisfaction
• Assist with cashiering, payment processing, and basic sales support when required
• Uphold professional grooming standards and represent the company positively at all times

Requirements

• Minimum 1 to 2 years of experience in customer service, client servicing, front desk, retail, beauty, banking, hospitality, or related customer-facing roles
• Candidates from beauty/aesthetics clinics, luxury retail, airline cabin crew, hospitality, or bank teller/credit card servicing backgrounds will have an advantage
• Strong verbal communication and interpersonal skills
• Well-spoken with good command of English and Mandarin to liaise with Mandarin-speaking customers
• Pleasant, confident, and presentable personality with strong people skills
• Energetic, bubbly, and customer-oriented attitude
• Able to multitask and remain composed in a fast-paced environment
• Proficient in basic administrative and computer skills (Microsoft Office, CRM/booking systems, WhatsApp Business, etc.)
• Positive learning attitude, responsive, and adaptable to operational needs

Strong Consideration Factors:

• Candidates with strong emotional intelligence and natural customer engagement skills
• Experience handling high-touch customer service environments or premium clientele
• Strong professionalism, responsiveness, and service recovery capabilities
• Stable employment history and genuine interest in customer-facing roles

Working Hours & Salary

• Working Schedule:
  Monday to Friday - 11am to 9pm (inclusive of break)
  Saturday & Sunday - 10am to 7pm (inclusive of break)
• Working Location: Within Orchard area
• Salary commensurate with experience and background
• Performance incentives and staff benefits may be provided

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to recruitSG’s PDPA and e2i’s PDPA.

Position Objective

The IT Service Desk Specialist is a highly motivated professional with expertise in technical support, specialising in troubleshooting and analysis. This role is dedicated to delivering superior customer service and ensuring that unresolved issues and inquiries are escalated promptly in accordance with established protocols and Service Level Agreements (SLAs).

As an integral member of the IT Service Desk team, the specialist provides Level 0 and Level 1 support for IT incidents and service requests. They act as the primary point of contact for all user incidents, requests, and general communications.

Furthermore, the specialist is committed to enhancing user awareness of IT-related issues and promoting the appropriate utilisation of IT services and resources.

Responsibilities

Key duties and responsibilities are not limited to those listed below:

• Deliver exceptional customer service by promptly and professionally addressing customer needs and concerns.

• Manage IT service incidents reported by school users through the Service Desk Support Portal, specifically those related to personal computers, networks, platforms, and applications.

• Effectively resolve issues or provide alternative solutions to restore IT services to normal operation within the established Service Level Agreement (SLA).

• Escalate unresolved issues or additional support requests to the appropriate support team.

• Provide timely updates to customers regarding the status of outstanding issues in accordance with targeted service levels.

• Ensure accurate and comprehensive documentation of customer interactions and transactions within the IT Service Desk Management System.

• Provide end-user support for classroom technology to educators, assisting with IT and audio-visual equipment such as Interactive TVs, Apple TV, projectors, and associated applications to expedite the return to normal classroom activities.

• Oversee the life cycle management of IT assets, including the registration, tracking, and decommissioning of hardware devices and software licenses.

• Conduct upgrades to PC hardware and software, which includes regular maintenance and installation of service packs, patches, and applications.

• Remain updated on product knowledge, policies, and procedures to furnish customers with accurate and relevant information.

• Execute additional responsibilities as directed by the Head of IT Operations and Business Partnering, the Helpdesk Manager, or other designated personnel within the School.

Position Requirements

• Strong analytical and problem-solving skills are essential. The ability to think creatively and identify technical issues for effective resolution is important.

• Practical knowledge and experience in providing IT Service Desk support are required.

• A high standard of customer service skills is necessary.

• Demonstrated ability to work effectively in a team environment, coupled with excellent time management and organizational skills.

• Capable of handling multiple tasks at the same time.

• Proficiency in English, with clear and concise verbal and written communication skills, is important.

• A hands-on approach with the capacity to quickly learn and apply new systems in the work environment is essential.

• Proven ability to provide support for the following:

o Microsoft Windows 10 and later

o Apple iOS

o Apple macOS

o Microsoft Office 365 application suite

o Google Workspace (formerly G Suite)

o IT hardware support for both Apple and Windows devices

Qualifications

You have:

• A diploma or degree in an IT-related discipline.

• Minimum 1 year of Customer Service Experience in a Technical Service Desk environment preferred.

• Advantage if you have:

o ITIL-related certifications

o Microsoft-related certifications

o Apple-related certifications

Working hours:

Mon to Fri, 8am to 5pm

Job Description:

• Build and maintain strong customer relationships, organising regular meetings and visits.
• Serve as the main point of contact for customers, ensuring timely resolution of issues and inquiries.
• Provide regular updates on the status of MRO events, including reports and delivery schedules.
• Share quotes, assist with invoicing preparation, and communicate any delays proactively.

Job Requirement:

• Minimum Diploma in Business/ Engineering or equivalent.
• Minimum 2 years of working experience in Customer Service in MRO industry

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Responsibilities

• Managing a team of technicians and engineers who are responsible for installing, configuring, and maintaining the communication system.

• Ensure that the team is properly trained and equipped to deliver the service to customers.

• Building and maintaining strong relationships with customers. This involves understanding their needs and expectations and ensuring that the system in meeting those needs.

• Ensuring that the service delivery & service level meets the quality standards set by the customers. This involves monitoring performance metrics, identifying areas for improvement, and implementing corrective actions as necessary.

• Managing the service delivery budgets, including resource allocation, cost management, and revenue forecasting.

• Managing service delivery contracts with customers. This includes negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations.

• Identifying and managing risks associated with service delivery. This involves developing risk management plans and implementing mitigation strategies to minimize the impact of risks on service delivery.

• Ensuring that the communication system is properly maintained on a regular basis. This includes conducting routine checks, inspections, and preventive maintenance to ensure that the system is operating at peak performance.

• Diagnosing and repairing faults in the communication system. This includes troubleshooting, testing, and repairing any equipment or software malfunctions that may occur.

• Managing spare parts and equipment required for the communication system. This involves maintaining an inventory of spare parts, ensuring that the required parts are available when needed, and ordering new parts as required.

• Monitoring the performance of the communication system. This includes conducting regular tests and measurements to ensure that the system is operating within specified parameters and identifying and resolving any issues that may arise.
   

Job Requirements

• Technical/Engineering Diploma

• Hands-on work experience in Electronics Security System, PA/EVC Communications and Network etc.

• Supervisory experience in managing small teams

• Good communication and interpersonal skills

• Good planning and organisational skills

• Good computer skills and working knowledge in AutoCAD and/or Adobe

• Able to multi-task and meet deadlines

• Demonstrated strengths in managing customers and multiple projects across sites.

• Highly flexible and adaptable

• Preferably with a vehicle

Service Delivery Manager (SDM) / Maintenance Sales – Commercial

Are you a people person and has a passion to provide solutions along with good service? Are you a leader with excellent analytical and communication skills?

We are looking for an exciting and dynamic goal chaser to support our Service Delivery Team. Working closely with our sales team, the successful candidate shall ensure and manage key client’s satisfaction while refining delivery processes to meet KPIs.

This is a client facing role that provides incentives for growing our post sales / managed service revenue. You will also supervise day to day operations of the helpdesk for optimal resource management.

When you join our team, we will prepare you for success. You will receive training as well as on-going development to prepare you for that career advancement you are looking for. So, come join us!

The Service Delivery Manager is a client facing role pertaining to post sales / service matters.

The Responsibilities:

· Maintaining positive relationships with key customers

· Coordinate with EU and Acct Manager to ensure all Post Sales expectations are in line

· Coordinate with service team and Account Manager to ensure all information is provided. If not all information is provided, he/she will ensure we acquire all information required

· Conduct regular reviews (for key accounts) with end users

· Coordinate with the Sales Team to ensure post sales revenue continue to rise

· Manage service delivery for existing and potential clients; both locally and regionally

· Identify and develop customer service procedures, policies and standards

· Understanding the needs and requirements of clients, and moving to meet those needs proactively

· To actively contribute to the growth of existing clients and the generation of new businesses

· Review and assess customer service contracts

· Oversee the achievement and maintenance of agreed customer service levels and standards

· Review customer complaints and work with related teams to provide resolutions

· Liaise with company management to support and implement growth strategies

The Pre-Requisites:

· The ability to really listen to customers

· Candidate must possess at least Diploma or equivalent in any field.

· Minimally two years of experience in the AV / IT industry

· In-depth knowledge of customer service principles and practices

· Proficiency in MS Office applications

· Can demonstrate a good level of negotiation and communication skills, both internally and with external clients

· Ability to write and speak good English

· Positive attitude and incredible work ethics

Role Overview:

We are seeking an experienced and resilient Cloud Services Delivery Director to lead our Agency Tenant Facilities Management (ATFM) cloud operations team. In this role, you will be the driving force overseeing tenant workloads across the Government Commercial Cloud (GCC) environment, with a primary focus on AWS architecture.

Key Responsibilities

ATFM Cloud Operations & Service Management

• GCC Environment Management: Establish, maintain, and supervise highly available, scalable, and resilient AWS infrastructure hosting critical tenant agency applications within the GCC framework.
• Day-to-Day Operations Support: Lead the ATFM engineering team in simplifying and running routine IT infrastructure operations for various government tenant agencies.
• Automation & Monitoring: Implement robust monitoring, logging, and alerting systems using automation (e.g., Ansible) and infrastructure-as-code (IaC via Terraform or CloudFormation) to maximize operational efficiency.
• Incident & Problem Management: Take accountability for high-severity incident responses, leading swift containment and resolution efforts to minimize disruption to public digital services.
• Tenant Lifecycle Management: Oversee the end-to-end cloud journey for tenant agencies, including resource allocation, continuous performance tuning, and capacity planning.

Services Governance & GCC Migration

• Cloud Readiness Assessment: Lead detailed infrastructure and workload assessments for legacy or on-premises systems shifting to GCC AWS environments.
• Migration Execution: Develop and drive flawless cloud migration roadmaps, managing resource schedules, timelines, and application onboarding constraints smoothly.
• Financial & Cost Governance: Analyze ongoing cloud spend across tenant agencies, enforcing strict cost optimization and control mechanisms to ensure responsible public fund spending.
• Stakeholder Management: Collaborate effectively with GovTech central teams, tenant agency stakeholders, and auxiliary security teams to align cloud delivery with overarching Whole-of-Government (WOG) digital objectives.

Infrastructure Security Compliance (WOG & IM8)

• IM8 Alignment: Ensure all tenant architectures strictly integrate and comply with Singapore Government IM8 (Instruction Manual 8) policies, CSA guidelines, and public sector data classification requirements.
• Access & Data Protection: Enforce mandatory security controls, prioritizing strict Identity and Access Management (IAM), Multi-Factor Authentication (MFA), network segmentation, and encryption for data at rest and in transit.
• Continuous Threat Monitoring: Supervise continuous infrastructure monitoring, leveraging cloud-native tools like AWS GuardDuty and Security Hub to preemptively identify and mitigate zero-day exploits, DDoS risks, and unauthorized access.
• Audits & Vulnerability Management: Direct routine security vulnerability assessments, strict patch management schedules, penetration tests, and compliance audits across tenant environments.
• Secure Disaster Recovery (DR): Ensure backup architectures are tightly secured and encrypted and coordinate regular WOG-aligned DR drills to ensure business continuity for critical national applications.

Requirements

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: ~15 years of experience in IT operations, with at least ~10 years in enterprise cloud environments.
• GovTech/Public Sector Exposure: Proven experience operating within the Government Commercial Cloud (GCC) environment, or a comprehensive understanding of Singapore public sector ICT governance.
• AWS Technical Depth: Expert architectural and operational knowledge of AWS services, DevOps pipelines, and infrastructure management.
• Compliance Proficiency: Deep practical familiarity with IM8 controls, MTCS, or equivalent high-compliance security frameworks.
• Tooling: Proficient with IaC deployment tools (Terraform, CloudFormation) and configuration management automation tools (Ansible, Chef, or Puppet).
• ITIL (Service Management)

Interested candidates, please send your CVs on nabilah.azman@tg-hr.com

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

Job Responsibilities:  

Incident Management 

Manage the Incident Management (IM) space, ensuring timelycommunication and coordination, including coverage outside regular hours when required and as well weekends rotational on call duty 

Oversee and continuously improve the Incident Management process, ensuring it is well-documented, understood, and consistently followed. 

Monitor performance metrics and dashboards to identify and drive process improvements. 

Serve as the escalation point for high-impact incidents and lead Major Incident Management, including formal declaration and activation of the Major Incident Team (War Room/Virtual Command Centre). 

Coordinate resolution/recovery efforts, ensuring efficient resource use and clear stakeholder communication. 

Update and maintain accurate and detailed incident records in the ITSM tool, capturing key events, decisions, and actions. 

Problem Management 

Manage the Problem Management function to strengthen ITSM/ITSO practices. 

Perform Root Cause Analysis using methods such as 5 Whys, Ishikawa, or Kepner-Tregoe. 

Present the RCA in the PM Review forum and permanent fix and drive continuous improvement of the technology service Operations. 

Train and support members on problem management processes, emphasizing RCA processes & protocols. 

Work with the ServiceNow team to improve the ITSM Problem Management module according to ITIL 4 standards. 

Conduct lessons learned to strengthen prevention and response strategies. 

Job Requirements: 

A minimum of 6 years of experience in the IT Service Management space operating as an Incident Manager or Problem Manager. 

Lead and manage the Problem Management function to strengthen overall ITSM/ITSO practices and enhance service reliability. 

Perform structured Root Cause Analysis (RCA) using proven methodologies such as 5 Whys, Ishikawa (Fishbone Diagram), and Kepner-Tregoe to identify underlying causes of recurring issues. 

Present RCA findings and permanent corrective actions in the Problem Management Review Forum, driving continuous improvement across technology service operations. 

Collaborate with cross-functional teams to ensure timelyimplementation of permanent fixes and preventive measures. 

Train and mentor team members on Problem Management processes, emphasizing RCA techniques, documentation standards, and adherence to ITIL 4 protocols. 

Partner with the ServiceNow platform team to enhance and optimizethe Problem Management module, ensuring alignment with ITIL 4 best practices and organizational needs. 

Facilitate “lessons learned” sessions following major incidents or problems to strengthen prevention, response, and recovery strategies. 

Continuously review and refine Problem Management processes to improve efficiency, reduce recurrence, and support proactive service stability. 

Responsibilities:

• Carry out routine maintenance and troubleshooting of chiller systems to ensure reliable operation and optimal efficiency.
• Deliver professional customer support by responding promptly to client queries and issues related to chiller operations and maintenance.
• Diagnose and rectify mechanical, electrical, and control system faults with effective corrective actions.
• Advise and educate clients on proper operating and maintenance practices to extend equipment lifespan.
• Prepare clear and detailed service reports, including work performed, findings, and improvement recommendations.
• Perform commissioning for new chiller installations, ensuring systems are correctly installed and operate according to specifications.
• Coordinate with clients, agents, and contractors to verify system performance and compliance with technical requirements.
• Build strong working relationships with contractors to promote teamwork and effective problem-solving.
• Share technical knowledge with contractors to enhance processes and overall service quality.
• Comply strictly with workplace safety regulations and procedures during all service activities.
• Conduct safety briefings to ensure all parties are aware of and adhere to safety responsibilities.
• Operate in various site environments, including outdoor and plant room settings.
• Perform field-based duties with regular travel to customer locations.
• Provide standby support and respond to chiller breakdowns when assigned.

Qualifications:

• Diploma or higher qualification in Engineering, preferably in Electrical or Mechanical disciplines.
• 3–5 years of hands-on experience in chiller maintenance, commissioning, or related HVAC roles.
• Certified in Building Construction Supervisors Safety Courses or equivalent safety training.
• Strong technical expertise in chiller systems, HVAC fundamentals, and electrical control systems.
• Demonstrated problem-solving ability with strong attention to detail.
• Effective communication and interpersonal skills to work well with clients and internal teams.
• Capable of working independently while managing time and priorities efficiently.
• Consistently meet maintenance schedules and ensure all tasks are completed on time.
• Proven ability to accurately diagnose and repair chiller system faults through systematic assessments.
• Maintain a high level of professionalism and technical competence in all customer engagements.
• Communicate clearly and promptly with customers on service progress, timelines, and updates.
• Provide clear explanations of work performed and practical recommendations for future maintenance.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

EA Personnel: Nyon Hock Sen (Aden)

EA Personnel Reg No: R24124070

• Salary: $3000 - $4000 + VB

• Working location: Central

• Working hours: Normal Working Hours (Mon – Fri)

• Training Provided

Job Responsibilities:

Primary: Maintenance & Service

• Perform maintenance and servicing of automation systems (AMR,AGV, ACR, 4-Way Shuttle, ASRS).
• Troubleshoot and resolve system issues to minimize downtime.
• Carry out routine inspections and preventive maintenance.
• Monitor system performance and maintain service records.
• Manage spare parts (stock, tracking, and replenishment).
• Prepare basic reports on downtime and maintenance activities.
• Support and troubleshoot PLC, sensors, conveyors, and related systems.
• Work closely with operations team to ensure smooth system performance.
• Identify and carry out minor system improvements.

Secondary: Projects & Support (When Required)

• Support installation and commissioning of automation systems.
• Assist in warehouse automation projects and upgrades.
• Help with basic layout and workflow planning.
• Prepare and update project documentation.
• Track project timelines and costs.
• Coordinate with contractors, vendors, and stakeholders.
• Perform other duties assigned by supervisor.

Requirements:

• Diploma in Related Field (Mechanical, Electrical, Mechatronics, or related).
• Experience in equipment servicing or automation systems preferred.
• Proficient in Excel, PowerPoint, and AutoCAD.

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

Barry Ang Ze Xin (Reg No : R26159529)

EA Recruitment Pte Ltd

EA License No: 21C0492

Training Program

- 5 weeks training program on bank's product & services, CRM systems & On-the-job training.

Shift Timings (Choose One Shift Option):

Weekends Shift

Working Hours : 5 working days, 1 rest day and 1 off day per week / 42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)

Or otherwise advised by the Client

Job Description (Non-Sales Role)

• Inbound call handling for Bank's Accounts Servicing campaigns, products enquiries and helpdesk enquiries
• Customer Fulfillment follow through on case handling and with customers
• Ensure bank's compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job Requirements

• Candidate without relevant experience are welcomed to apply
• Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Job Title: Customer Service (ID3567)
Location: Changi
Working Hours: Monday to Fri 8:30am – 5:30pm, alternate Saturdays(wfh) 8:30am – 12:30pm
Salary up to: $3000

Job Description:
• Handle general administrative tasks such as preparing, sorting, scanning, and filing documents
• Reply to emails and perform necessary follow-ups
• Able to multi-task and manage multiple assignments efficiently
• Possess good knowledge and proficiency in Microsoft Office applications
• Work independently with minimal supervision and also collaborate well in a team
• Provide support in other ad-hoc and administrative duties as assigned

• Salary: $2,500-$3,300
• Monday - Sunday | 5.5 Days/week
•  Based on Roster | Split Shift
•  Location: Katong

Job Descriptions:

• Greet customers and seat them at their respective seats
• Taking orders ensuring items are served in a timely professional manner
• Proactively attend to the requests of customers Other ad hoc duties Job

Requirements:

• Min 1 year F&B working experience, preferably in a restaurant setting. Preferably with food hygiene cert

Kelly Chong Reg No:R26161160

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Responsibilities:

•       Manage day-to-day office operations timely and efficiently.

•       Perform general administrative & clerical duties.

•       Handle phone calls, filing and general admin support.

•       Maintain proper filling system.

•       Provide administrative support to the team.

•       Involve in projects and coordinate company activities as and when required.

•       Will need to work on Saturday once a month, fixed by supervisor.

•       Perform other ad-hoc duties as assigned.

Automotive Service Advisor – Job Scope

• Attend to customers’ vehicle servicing, maintenance, and repair enquiries in a professional and courteous manner.
• Prepare service quotations, repair orders, and clearly explain recommended repairs and maintenance requirements to customers.
• Coordinate closely with technicians and workshop personnel to ensure efficient workflow and timely completion of repair and servicing jobs.
• Provide regular updates to customers regarding vehicle status, repair progress, and estimated completion timelines.
• Handle customer feedback and complaints effectively while maintaining strong and positive customer relationships.
• Conduct preliminary vehicle inspections and recommend appropriate preventive maintenance and repair solutions.
• Ensure accurate documentation of service records, repair orders, and customer communications.
• Perform follow-up with customers after servicing to ensure satisfaction and address any concerns.
• Maintain high standards of customer service, workshop operations, and service quality.
• Possess a valid driving licence and be able to test drive, inspect, and move vehicles when required.

Requirements

• Fresh graduates and interns are welcome to apply.
• Strong communication and interpersonal skills.
• Customer-oriented with a positive attitude and willingness to learn.
• Ability to work in a fast-paced environment and coordinate effectively with multiple stakeholders.

Job Title: Deskside / VIP SupportEngineer (L2)
Monthly Salary: $6,500 – $8,500 SGD
Location: Singapore
Employment Type: Full-time, Permanent

Roles & Responsibilities

• Provide on-site, walk-up, and white-glove IT support for C-level executives, traders, and other VIP stakeholders
• Troubleshoot and resolve hardware issues on desktops, laptops (Dell, HP, Apple), and peripherals (printers, docking stations, monitors)
• Provide software support for Microsoft 365 applications, corporate applications, and proprietary trading platforms
• Perform hands-on hardware fixes, including component replacement (RAM, SSD, keyboards, screens)
• Set up and configure workstations for new joiners and executive moves
• Maintain inventory of IT assets and manage loaner device pool for VIPs
• Escalate complex issues to L3 support with detailed documentation
• Support town halls and executive meetings with AV setup assistance
• Respond to VIP requests within defined SLAs with a high degree of professionalism
• Document solutions and update knowledge base for future reference

Job Requirements

• Diploma or Degree in Information Technology, Computer Science, or related field
• Minimum 4 years of experience in deskside or VIP support roles in a corporate environment
• Strong knowledge of Windows 10/11, macOS, Microsoft 365, and Active Directory
• Excellent verbal and written communication skills; ability to interact professionally with senior stakeholders
• CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate preferred
• ITIL v4 Foundation certification is an advantage
• Ability to work under pressure in a fast-paced trading floor environment
• Customer-centric mindset with strong problem-solving skills
• Singaporeans and PRs are encouraged to apply.

Working Days: 5 or 6 Days Role

Working Timing: Weekdays 10am - 8pm / Weekends 10am - 5pm / Public holidays 12pm-5pm

Working Location: Jurong East || Yishun || Tampines ||  Hougang

Salary: $2,500 - $3,200
 

Job Responsibilities

·       Processing of credit applications and managing overall documentations required

·       Acquire and manage portfolio of customers

·       Gather customers’ documents  and onboarding procedures

·       Enhance relationships with customers to customise loan product solutions

·       Manage credit and operational risks proactively

·       Provide advice on financial solutions that are tailored to customers’ needs and objectives

·       Interpret customers’ needs, risk and financial objectives

·       Identify suitable loan packages that fit customers’ objectives

·       Achieve revenue and profitability targets set by the organisation by driving customer satisfaction

·       Comply with internal and external compliance and regulatory guidelines

·       Implement service and quality standards of processing of day-to-day transactions of credit servicing activities

Requirement

At least 1 year of experience in customer service and sales

Kelly Chong Reg No:R26161160

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Summary:
We are seeking a detail-oriented, people-focused and results-driven Assistant Manager, Service Excellence & Learning & Development to join our Hospitality team. This role is responsible for driving service excellence and learning initiatives across Hotels and Food & Beverage operations, ensuring consistent service standards, quality delivery, and impactful training programs. You’ll play a key role in cultivating a strong service culture, enhancing guest experience, and building organizational capability through effective learning and development strategies.

Key Responsibilities:

1. Service Audits & Compliance

• Partner with operational departments to plan and facilitate service audits across Hospitality operations (Hotels and F&B).
• Analyze audit findings to identify service gaps, compliance risks, and improvement opportunities.
• Establish corrective action plans, service standards, and targeted training programs to support service quality and performance improvement.
• Ensure compliance with safety and hygiene standards across all training activities and operational processes.

2. Guest Experience & Service Excellence

• Review and analyze guest feedback from multiple platforms, including surveys, online reviews, and internal feedback channels.
• Develop and implement service improvement initiatives and action plans to enhance guest satisfaction and experience.
• Identify service-related training needs and collaborate with operational leads to deliver targeted soft skills and service workshops.

3. Learning & Development Delivery

• Partner with departments to design, review, and enhance ongoing training programs aligned with operational and business needs.
• Lead onboarding programs and brand or service culture training to foster a proactive, guest-centric mindset.
• Facilitate Hospitality training programs, including Service Standards, Guest Experience, and Product Knowledge.
• Guide and coach operational leaders in developing effective on-the-job training (OJT) within their respective functions.
• Design and develop ad-hoc learning materials to address learning needs (i.e. workshops, PowerPoint, EDMs).
• Lead onboarding programs and brand or service culture training to foster a proactive, guest-centric mindset.
• Facilitate Hospitality training programs, including Service Standards, Guest Experience, and Product Knowledge.     
• Guide and coach operational leaders in developing effective on the-job training (OJT) within their respective functions.
• Design and develop ad-hoc learning materials to address learning needs (i.e. workshops, PowerPoint, EDMs).

Required Qualifications:

• Degree or Diploma holder, preferably in Hospitality, Hotel Management, or a related field.
• Advanced Certificate in Training & Assessment (ACTA) or equivalent training qualification preferred.
• Minimum 3 years of experience in service excellence or learning & development within hotels or reputable F&B establishments.
• Proven experience in designing and delivering stand-up training programs tailored to business needs.

Job Summary

We are seeking an experienced Service Delivery Manager (SDM) to lead and oversee our Network Managed Services operations. The ideal candidate will bring strong leadership skills, a solid background in IT service management, and proven experience managing both services and people.

You will be responsible for managing a team of 10 engineers, ensuring operational excellence, delivering against contractual SLAs, and driving service improvements through automation, cloud technologies, and data-driven reporting.

Key Responsibilities

• Lead and manage a team of approximately 10 engineers supporting Network Managed Services and 24x7 network operations.
• Oversee day-to-day service delivery to ensure contractual SLAs and customer expectations are consistently met.
• Act as the primary escalation point for major incidents, coordinating 24x7 standby support and response efforts.
• Manage change, incident, and problem management processes in alignment with ITIL best practices.
• Drive continuous improvement initiatives through process optimization, automation, and cloud adoption.
• Prepare, analyze, and present operational and performance reports using Power BI and ServiceNow.
• Collaborate with internal teams and stakeholders to enhance service quality, efficiency, and reliability.
• Conduct regular service reviews with clients, addressing performance, issues, and improvement plans.
• Handle people management responsibilities including staffing, training, development, and performance evaluations for the engineering team.

Requirements

• Bachelor’s degree in Computer Science, Information Technology or a related field.
• Minimum 5 years of IT operations or service delivery experience, including 2+ years in a leadership or managerial role.
• Proven experience managing Network Managed Services operations.
• Demonstrated people management experience leading a team of at least 10 engineers.
• Strong background in network infrastructure and operational management.
• Experience supporting 24x7 operations, with standby support responsibilities for escalations and incidents.
• ITIL Certification is mandatory.
• Experience in cloud technologies (Azure, AWS, or GCP) and automation tools.
• Proficiency in creating and presenting reports using Power BI and ServiceNow.
• Excellent communication, leadership, and stakeholder management skills.
• Strong analytical and problem-solving abilities.

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Role Overview

We are looking for a proactive and customer-focused IT Support professional to join a dynamic service desk team. This role serves as the primary human escalation channel for end users when automated self-service or virtual agent solutions require additional intervention.

The successful candidate will play a key role in delivering responsive support, maintaining service quality standards, and leveraging AI-assisted tools to enhance resolution efficiency and user experience.

Key Responsibilities

• Provide Level 1 and Level 2 support across multiple communication channels including phone, email, collaboration platforms, and ITSM portals
• Take ownership of tickets escalated from AI-driven support tools and ensure timely resolution
• Troubleshoot issues related to user access, authentication, Microsoft 365 applications, VPN connectivity, endpoint software, and general network access
• Accurately log, categorize, and prioritize incidents and service requests within the ITSM system
• Monitor support queues and proactively manage workload to prevent SLA breaches
• Escalate complex cases to relevant resolver teams, vendors, or onsite support when required
• Utilize AI-assisted capabilities such as automated summaries, knowledge recommendations, and guided workflows
• Maintain detailed documentation and contribute to knowledge base improvements
• Support shift rotations and contingency coverage as operationally required
• Ensure compliance with internal security, audit, and data protection policies

Requirements

• 1–2 years of IT Service Desk experience (3–5+ years for senior level consideration)
• Strong hands-on experience supporting Windows and macOS environments
• Good working knowledge of Microsoft 365, VPN technologies, browsers, and endpoint tools
• Basic understanding of Unix or Linux environments is advantageous
• Familiarity with ServiceNow or similar enterprise ITSM platforms
• Solid understanding of incident and request management processes
• Ability to manage ticket workflows effectively and maintain documentation standards
• Exposure to AI-enabled support tools or chatbot workflows is a plus
• Strong verbal and written communication skills
• Customer-centric approach with strong analytical and troubleshooting capability

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Customer Service Executive (Sea freight)

5 days, 8.45am-6pm, 1 half Sat (9.30am-12pm) once in every 3 months

Salary:$3200 - $4,000

Location: Marymount

Responsibilities:

• Provide support to the sales department

• Coordinate between customers, transporters, warehouses, and internal teams

• Prepare documentation for import, export, transshipment, and delivery order (D/O) release

• Verify all related costs and charges

• Handle customer enquiries on freight rates, shipment tracking, and related matters

• Liaise with overseas agents and customers to ensure smooth shipment processes

Requirements:

• Min 1-2 years of working experience in freight forwarding is required for this position

Ways to apply

Click Apply now to submit your resume and share your availability and expected salary with us!

All information received will be kept strictly confidential and will be used only for employment-related purposes.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279 

#SCR-angel-liew

WhatsApp: +65 90820021 (Kyler)
Email: kylergan.supreme@gmail.com

Location: Jurong East
Working hours: Mon - Fri, 8.15am-5.30pm
Basic Salary:  $2500-$3000

Responsibilities 

• Responsible for managing and coordinating Sea Export / Import shipments. 
• Ensure customer requirements are met and documentation is accurate and precise. 
• Ensure Fully Compliance on Workplace Safety & Health Procedure 
• Ensure completing the task or duties assigned with accuracy by continuously monitoring and managing costs, timelines and service quality.
• To ensure accurate and timely production of relevant export documentation and declarations (eg. HB/L, MBL, manifest, pre-alerts), customs declaration, Trade-net operations. 
• Perform general shipping functions including system data entries. 
• Coordinating and resolve shipment issues 
• To communicate efficiently with customers, shipping lines, transport team, trucking partners and overseas offices in order to ensure smooth pickup/ delivery of the shipments. 
• Ensure customer requirements are meet, customers are up-to-date on their orders and documentation is accurate and precise. 
• To ensure related charges are billed and collected timely from the consignee or its agent 
• Ensure all transactions are handled in an accurate, complete and timely manner
• To effectively follow up with CFS warehouse/oversea offices on any short-landed, damaged or discrepancy cargo
• Answering to customer's inquiries and handling customer's complaints. 
• Preparing of payment vouchers, verifications of vendor costings, closing of all shipment files and filling of documents. 
• To liaise with ocean carriers and master co-loaders on shipment booking and checking on schedule, space and equipment availability
• Interface with multiple parties including customer, warehouse, carriers, depot, trucking, insurance, customs clearance etc based on shipment requirements

Requirements

• Minimum Diploma
• Knowledge in freight forwarding, import & export procedure or permit declaration. 

The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683