Total 730 Customer Service / Call Centre job vacancies

The International Relations Division (IRD) facilitates and coordinates engagements that strengthen Singapore’s judicial partnerships with international counterparts.

This role provides on-the-ground operational and logistical support to ensure the smooth execution of international engagements, particularly in the lead-up to the event. The officer will support day-to-day coordination tasks and assist the team in delivering high-quality engagements.

1. Logistics& Administrative Support

• Assist with preparation of materials for meetings and events (e.g. printing, packing folders, preparing name lists)
• Procure and organise supplies such as stationery and event materials
• Support scheduling and booking of transport, venues and related logistics

2. On-Site& Ground Support

• Provide on-the-ground support during visits and events, including registration, ushering and coordination
• Assist in receiving and accompanying guests (e.g. airport arrivals, transport coordination where required)
• Support set-up and tear-down of meeting rooms and event spaces

3.Coordination Support

• Liaise with internal stakeholders and vendors to support logistical arrangements
• Assist in tracking simple tasks and follow-ups to ensure timely completion

4. General Support to IR Team

• Provide administrative assistance to support the team’s day-to-day operations
• Support ad hoc tasks as required during peak periods, especially for Bicentennial-related engagements

Requirements:

• Experience: Relevant experience in administrative or event support roles is an advantage
• Reliability: Responsible and dependable, with a strong sense of ownership over assigned tasks
• Execution: Able to carry out tasks efficiently and accurately
• Attitude: Positive, willing to learn, and ready to support the team where needed
• Communication: Able to interact politely and professionally with stakeholders
• Adaptability: Able to work in a fast-paced environment with evolving requirements, calm under pressure

Mondays to Thursdays 8.30 am to 6.00 pm
Fridays: 8.30 am to 5.30pm

Location: City Hall
Contract Period: 1 Year

EA License No: 96C4864
Reg. No.: R24121728 EUNICE WOO JING QI

Job Summary

Provide 1st and 2nd level technical support to end users by troubleshooting and resolving desktop, laptop, printer, and email issues. Manage Windows OS versions, MS Office applications, network connectivity, and hardware diagnostics to ensure smooth IT operations.

Responsibilities

• Deliver 1st and 2nd level technical support to resolve desktop client and hardware issues promptly
• Troubleshoot and repair laptop and printer problems to minimize user downtime
• Manage and maintain Windows XP, Vista, and 7 operating systems for optimal performance
• Configure and troubleshoot MS Office applications to support user productivity
• Administer network connectivity and printer mapping to ensure seamless access
• Configure and resolve email messaging issues in Outlook for effective communication
• Diagnose and repair desktop hardware faults to maintain system reliability
• Perform additional IT support tasks as assigned to meet operational needs

Work Summary

• Salary: $2600 - $2800

• Work location: Kallang, Alexandra, Tuas

• Working hours: 9am to 6pm, Monday to Friday

• Work benefits: AWS, medical benefits, overtime pay, transport allowance, 14 days annual leave

Provide frontline end-user support across devices, core productivity tools, and basic connectivity issues. Deliver fast resolution for common incidents/requests, execute onboarding/offboarding SOPs, and ensure clean ticket documentation and escalation.

Key responsibilities

• Handle Level 1 remote helpdesk tickets: password resets, access issues, device setup, basic application issues, and user how-to requests.

• Support end-user devices (PCs, laptops, mobile devices, printers) including basic diagnostics and peripheral checks. • Perform basic operating system support (Windows and macOS) and standard software installation/configuration (e.g., Microsoft Office).

• Configure user-side email, printers, and shared drive access; troubleshoot common Outlook profile and mailbox issues where applicable.

• Perform basic network troubleshooting on the endpoint side: LAN/Wi-Fi connectivity checks, IP conflicts, and VPN connectivity support.

• Run antivirus scans and conduct basic malware response steps; escalate security concerns per procedure.

• Support video conferencing tools (Microsoft Teams, Zoom) and basic meeting room user experience issues.

• Perform basic firewall/router checks such as reboot and health verification (no advanced configuration) when instructed and approved.

• Maintain IT asset tagging, inventory logging, and update records for device handovers.

• Log incidents accurately, follow ticketing discipline, and escalate to Level 2 or vendors with complete troubleshooting notes and evidence.

Interested and qualified applicants, kindly apply with or send your resume to:

Email to connect@people-connects.com

People Connects Pte Ltd | EA Licence No. 25C3002 | Lim Liang(Jason) | CEI Reg. No.: R2157225

Responsibilities

• Act as the key liaison between Customer Service, Business Units, and Supply Chain teams.
• Handle inquiries and ensure timely, accurate responses with proper follow-up.
• Coordinate with Customer Service and Warehouse on stock availability and related issues.
• Ensure clear communication and follow through on all requests until completion.
• Support repacking activities and verify related documentation.
• Ensure accuracy and timely closure of process orders.
• Coordinate with Planning and Warehouse to maintain product quality and compliance.
• Assist with operational and regulatory-related requests.
• Compile and maintain supply chain KPI reports with accurate and timely data.
• Monitor key metrics and flag issues or gaps.
• Provide insights to support operational improvements.
• Support initiatives to improve workflows, documentation, and compliance processes.
• Identify gaps and work with teams to enhance systems and procedures.
• Assist in standardizing processes across teams.

Requirements

• Min Diploma/ Degree in any related course of studies
• Experience in customer service and liaising with sales department
• Comfortable with 1 year contract

All qualified applicants, please send in your resume to:

triciagoh@recruitexpress.com.sg

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

The International Relations Division (IRD) facilitates and coordinates engagements that strengthen Singapore’s judicial partnerships with international counterparts.

This role will lead the planning and execution of international visits, meetings and events. The officer will provide oversight of operational and protocol arrangements to ensure engagements are delivered professionally and seamlessly.

Job Scope:

1. End-to-End Event & Visit Management
• Plan and execute inbound and outbound visits, including programme design, scheduling and logistics
• Develop detailed run sheets and ensure smooth on-site execution of engagements
• Coordinate across internal stakeholders and external partners to ensure alignment and readiness

2. Protocol Oversight
• Advise on and implement appropriate protocol arrangements, including order of precedence, seating and engagement etiquette
• Ensure consistency and accuracy in protocol-related matters across engagements

3. Stakeholder & Vendor Management
• Serve as a key point of contact for foreign delegations, embassies and partners
• Manage vendors and service providers to ensure timely and quality delivery

4. Operational Planning & Coordination
• Anticipate operational risks and troubleshoot issues in a timely manner
• Maintain oversight of timelines, dependencies and deliverables across multiple engagements

5. Bicentennial Event Delivery
• Play a key role in supporting the delivery of international components of events
• Ensure high standards of execution for high-level engagements

Requirements:
• Experience: Prior experience in event management, protocol or international relations, preferably in a government or corporate setting
• Execution Excellence: Strong project management skills with the ability to manage complex, multi-stakeholder engagements
• Protocol Familiarity: Understanding of protocol practices and ability to apply them appropriately
• Team Work: Able to guide and coordinate among a variety of team members, colleagues and other stakeholders effectively
• Attention to Detail: Meticulous and organised, with a strong sense of accountability
• Composure: Calm under pressure and able to respond to evolving situations

Mondays to Thursdays 8.30 am to 6.00 pm
Fridays: 8.30 am to 5.30pm

Location: City Hall
Contract Period: 1 Year

EA License No: 96C4864
Reg. No.: R24121728 EUNICE WOO JING QI

Contract Period: May 2026 to Mar 2027 (Estimate 11 months)

Working Hours: 7.30am to 5pm

Relief Operations Support Officer

The Relief Operations Support Officer maintains workplace cleanliness and provides logistical and administrative support for school operations.

Roles and Responsibilities:

• Maintain general cleanliness of equipment and workplace facilities

• Assist with preparation of laboratory equipment, apparatus and substances for lessons

• Perform simple administrative and office tasks

• Provide logistical support for school events and activities, including transportation and arrangement of furniture and equipment

• Undertake other duties as assigned

Educational Requirement

• Minimum PSLE education.

• To possess WSQ qualification, or equivalent.

Skillset Requirement

• Able to performance daily duties

• Support science laboratory operations, including administrative activities, equipment inspections, and to lift and carry items within school premises

• Basic communication skills

• Willingness to learn and follow instructions

• Basic awareness of laboratory safety practices and willingness to learn proper handling procedures for chemicals and equipment

• Ability to maintain simple records and demonstrate care in handling laboratory materials

Working Experience

• Relevant working experience

EA License No.: 96C4864

Reg No.: R25128798 HUANG QIMENG

• Mentor and develop a high-performing support team, ensuring continuous training, clear goals, and efficient operations.
• Oversee issue resolution, optimize workflows, and implement proactive strategies to enhance customer satisfaction.
• Streamline support processes, leverage automation, and ensure compliance with security and industry standards.
• Stay ahead of industry trends, manage risks, and drive continuous improvements in service reliability and performance.

Requirements:

• Degree in IT/Cyber Security or equivalent.
• Certified in CompTIA A+, Azure Admin, AWS Solutions Architect, CCNA, ITIL, ScrumMaster, or Six Sigma.
• At least 5 years of hands-on experience in IT support or management, resolving issues in software, hardware, networking, and cloud environments.
• Proficient in OS (Windows, Linux, macOS), Networking (DNS, DHCP, firewalls, VPNs), Cloud (AWS, Azure, Google Cloud), Helpdesk (Zendesk, Freshdesk), CRM (Salesforce), and Monitoring Tools (Nagios, SolarWinds, Datadog).
• Knowledge of ITIL frameworks or similar.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Key Responsibilities

• Provide back-office support, such as generating and preparing retrofit and MES quotations.

• Manage spare parts inventory for SEA, including stock planning, ordering, storage, and distribution.

• Support field service activities by coordinating service, repair, and preventive maintenance in line with company standards.

• Troubleshoot and analyze machine performance issues (electrical, mechanical, or process related). primarily through remote support and guidance.

• Provide on-site customer training on equipment operation, safety, and maintenance when required.

• Support customers in process optimization and production ramp-up to ensure product quality and efficiency.

• Perform in-house and on-site test soldering for demonstrations or evaluations.

• Assemble and disassemble machines for exhibitions or trade shows.

• Work closely with regional service and sales teams to ensure customer satisfaction.

• Maintain proper service records, reports, and documentation i.e.: CPK, evaluation report & etc.

• Coordinate and support installation and commissioning activities in collaboration with field service engineers and commission soldering and production equipment at customer sites in SEA regions when necessary.

Requirements

• Bachelor’s degree or above in Electronics or Mechanical Engineering (or related field).

• At least 3–5 years of experience in machine service, installation, or process support, ideally in electronics manufacturing (SMT or THT).

• Understanding of technical drawings, pneumatic & electrical diagrams

• Experience in troubleshooting electrical or mechanical systems.

• Willing to travel frequently within SEA region when required.
  

  
  How to Apply

  Interested applicants, kindly click on “APPLY NOW”

  We regret only shortlisted candidates will be notified.

  Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

  Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

  Trust Recruit Pte Ltd

  EA License No: 19C9950

  EA Personnel: Pang Seng Leng Diana

  EA Personnel Reg No: R1106651

• Provide technical support via phone, chat, email, and onsite visits, including troubleshooting and fault diagnosis.
• Coordinate with team members and vendors to resolve complex technical issues.
• Communicate technical information clearly to non-technical customers.
• Stay updated on IT and security products, solutions, and industry trends.

Requirements:

• Diploma in IT or equivalent
• At least 2 years’ hands-on experience in networking or cybersecurity support.
• Motivated, fast learner, and passionate about technology.
• Able to work on the following rotating shifts:
  7.00am - 4.00pm
  9.00am - 6.00pm
  2.00pm - 11.00pm

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 26,000+ employees across more than 150 locations around the world, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.

Our Portfolio & Risk Analytics (PORT Enterprise) solution helps portfolio and risk managers achieve performance and risk objectives by providing unmatched transparency into each portfolio’s historical attribution, characteristics, and ex-ante risk. From one centralised location, our series of powerful, integrated multi-asset tools deliver consistent and detailed insight into the client’s portfolio. Utilising this service enables our enterprise clients to create and execute differentiating investment strategies accordingly.

What's the role?

As part of the PORT Enterprise Support team, you will work in a client facing role which involves liaising with portfolio and risk managers, analysts, quants, traders, and back/middle-office professionals. We are looking for individuals with a strong level of understanding of Financial Markets, Economic Theory, Portfolio Attribution/Performance, Portfolio Risk/Tracking Error, and Asset Class Characteristics/Analytics/Performance Calculations. You will help support our largest buy-side PORT Enterprise clients’ complex questions involving portfolio performance, security analytics, risk, and workflow setup.

This is a highly visible role, based in our Singapore office, with opportunities for career advancement and growth within the department or company, such as becoming a Product Advocate within the team, or progressing to a PORT Enterprise Sales role, moving into a leadership position, or pursuing a role in our Product or Implementation teams.

We'll trust you to:

• Build a comprehensive understanding of the features and capabilities of our portfolio product offering, through training and on-the-job learning, in order to manage client queries quickly and efficiently
• Troubleshoot issues pertaining to the PORT Enterprise product, while assessing any potential business and/or operational impact
• Understand and support clients on methodologies inquiries around portfolio performance, attribution, and risk
• Identify gaps and opportunities to introduce best practices and new processes to enhance efficiency and improve on existing processes
• Collaborate extensively with our Portfolio Implementation, Portfolio Sales, and Portfolio Engineering teams to improve our clients' experience and overall performance of our technology
• Foster excellent relationships with key PORT Enterprise clients to improve their overall experience in using the product
• Manage client expectations through timely and effective communications during systemic issues or escalations
• Raise issues and liaise with Product and Engineering for enhancements or any other remediation requested by clients
• Leverage Python to automate internal processes and build Python-based functions on internal applications which are to be used for conditional validation on large data sets

You'll need to have:

• Minimum 5 years of experience in financial services or a financial technology company
• Experience of Fixed Income and Portfolio & Risk Analytics gained within the past 3 years
• Experience in supporting or selling to buy-side institutions gained within the past 3 years
• Hands-on experience working with Python
• Attention to detail with strong analytical skills to evaluate problems and provide solutions
• The ambition to take ownership and responsibility of issues and handle them effectively through to resolution
• The inclination and aptitude to pick up new technologies and procedures
• Strong interpersonal and organizational skills, to drive and implement ideas in a changing environment
• Proficiency with Microsoft applications – Excel (Advanced), PowerPoint, and Word
• Demonstrated continuous career growth within an organisation
• Strong presentation and communication skills in English
• Bachelor’s degree or degree equivalent qualifications

We'd love to see:

• Understanding of workflows used by portfolio managers, risk and attribution specialists, and the ability to build and understand complex workflow solutions
• Proficiency with Microsoft Power BI, Visio, and experience with Bloomberg products
• Business proficiency in other Asian languages (e.g. Mandarin, Korean, Japanese) as this role will support clients who speak a diverse range of languages

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, , but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional/

Why Bloomberg?

We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

Learn more about our office and benefits:

Singapore |www.bloomberg.com/singapore

Responsibilities

• Deliver responsive customer care and product support across walk-in, phone, email, and social media channels to maintain a positive brand experience

• Manage customer inquiries, complaints, and sales questions promptly to ensure customer satisfaction and retention

• Serve as the primary contact for repairs and returns, coordinating with the repair team to resolve issues efficiently

• Oversee content management and execute order fulfillment processes for the e-commerce website to ensure timely and accurate delivery

• Design and produce product and marketing collaterals including brochures, flyers, videography, webpage content, packaging, translations, and point-of-sales materials to support brand visibility

• Collaborate proactively with other departments to align customer service, marketing, and order fulfillment efforts with company objectives

• Execute additional customer service, marketing, or order fulfillment tasks as assigned to support business needs

• Any other duties as may be assigned

Requirements

• Diploma in Business, Marketing, or a related field

• Minimum 1 to 3 years of customer care or marketing experience in the consumer electronic products industry

HOW TO APPLY:

Interested applicants, please click on “Apply Now”. We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Jun Ping

EA Personnel Reg No: R25128522

RESPONSIBILITIES:

• Participates as a member of a customer support team and acts as an interface between customers and the team.
• Communicates and acts upon customer requirements and issues in production meetings.
• Work closely with the engineering team for investigation on complex issues & its solution implementation.
• Commission new machine installation at customer site
• Troubleshooting of circuits, components, instruments and mechanical assemblies
• Reconfigurations of systems and changing of components in accordance to customers' requests
• Able to read & interpret schematic electrical / mechanical drawings
• Handling stock purge and rework / return on faulty parts
• Monitor & track major projects of customer if necessary

REQUIREMENTS:

• Diploma or Degree preferably in Mechatronics, Mechanical, Electrical, Electronics Engineering
• 3-5 years of work experience
• Prior work experience with front-end semiconductor equipment or related products highly preferred
• Able to comprehend mechanical and schematic diagrams
• Able to handle simple reworks within client's premises
• Able to commit to overtimes and willing to be on 24/7 standby for 2 weeks within a month

OTHER INFO:

• Fixed $1000 standby allowance per month
• Additional Overtime Allowance
• Work location: 8 Upper Changi Road North, Singapore 506906 (But will require the incumbent to travel to other sites when necessary)

-------------------------------------------------------

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.

Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Responsibilities

·       Deliver responsive customer care and product support across walk-in, phone, email, and social media channels to maintain a positive brand experience

·       Manage customer inquiries, complaints, and sales questions promptly to ensure customer satisfaction and retention

·       Serve as the primary contact for repairs and returns, coordinating with the repair team to resolve issues efficiently

·       Oversee content management and execute order fulfillment processes for the e-commerce website to ensure timely and accurate delivery

·       Design and produce product and marketing collaterals including brochures, flyers, videography, webpage content, packaging, translations, and point-of-sales materials to support brand visibility

·       Collaborate proactively with other departments to align customer service, marketing, and order fulfillment efforts with company objectives

·       Execute additional customer service, marketing, or order fulfillment tasks as assigned to support business needs

·       Any other duties as may be assigned

Requirements

·       Diploma in Business, Marketing, or a related field

·       Minimum 1 to 3 years of customer care or marketing experience in the consumer electronic products industry

How to Apply

Interested applicants, kindly click on “APPLY NOW”

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Pang Seng Leng Diana

EA Personnel Reg No: R1106651

• Handle customer inquiries and technical issues via phone, email, chat, or ticketing system to provide quick and polite assistance.
• Solve technical problems reported by customers or users using troubleshooting skills for software, hardware, or network issues.
• Work with development and product teams to resolve complex issues and keep stakeholders updated.
• Meet SLAs for response times and resolutions, ensuring requests are handled on time.

Requirements:

• Diploma in Cyber Security or equivalent.
• At least 2 years of relevant working experience.
• Good knowledge of computer systems, networks, troubleshooting, and key protocols like TCP/IP and DNS.
• Comfortable to work 24x7 standby shifts.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Seeking for Application Support for AV System

1 year contract under agency payroll

Salary up to $4290 (Company do not provide bonus)

Work Location: Changi Business Park

Working Hours: Mon to Fri: 9am to 6pm (may require to work after office hour for any urgent issues)

Details and Requirement:

• Need to also support China and Hong Kong team
• Locals (must clear client security & pre-employment checks before onboarding)
• Knowledge in supporting Cisco Webex, Cisco meeting room equipment and Microsoft Teams Room
• Knowledge in Microsoft O365 administration, including SharePoint creation, user administration, mailbox administration
• Advantage if have knowledge in NICE compliance recording
• Experiences in basic troubleshooting and administrative skillsets
• Diploma or Degree in related field
• Would be good to have knowledge in all. However training and guidance will be provided. Most importantly is the willingness to learn.

ES Recruitment Pte Ltd (09C4235)

Hong Chiew Guat (R1219860)

• Be part of a dynamic MNC
• 5 days work week
• Attractive Benefits

The Customer Support Executive (Business Operations Support) mainly be in charge of overseeing day-to-day functional activities, technical support, and logistical processes to ensure efficiency and productivity.

Main responsibilities:-

• Oversee day-to-day operational support activities to ensure smooth business operations
• To support and monitor orders till shipment including coordination with manufacturing facilities, suppliers and freight forwarder.
• Liaise with factories/suppliers and freight forwarder on schedules and update customers
• Coordinate logistics and other matters with factories in Europe/Italy and third-party suppliers which include warehouse management and deliveries
• Follow-up with suppliers and contractors to ensure timely delivery of goods and services
• Ensure SOPs and engagement standards are followed
• Responsible for documents administration including DO, PO & Invoice
• Maintain and ensure accurate data entries in MYOB
• Inventory tracking, replenishment and stock coordination
• Prepare COO /COQ / COC for customers
• Maintain proper filing of sales and operational documents
• Report generation weekly/monthly and administration support to the General Manager
• Perform any ad-hoc duties as and when required

Requirements

• Minimum 3 years of relevant working experience in operations support
• Minimum Diploma
• Proficient in Microsoft Excel & reporting tools (pivot tables, formulas, data analysis)
• Proactive and able to response quickly to operational needs
• Able to work independently and also as a team
• Detail-oriented & excellent communication skills

Working location: North area

R24119740

Job Description & Requirements

Employer: Grace Orchard School
Grace Orchard School caters to students who have been diagnosed with Mild Intellectual Disability (MID) and those with Mild Autism Spectrum Disorders (ASD). The school is specifically for students ranging from 7-18 years old who have Intellectual Quotient (IQ) which falls within the range of 50-70. The school is a non-profit organisation under the Presbyterian Community Services. We are looking for a resilient and motivated person who can be part of our corporate team to make a difference in the special education landscape.

Job Description
The Operations Support Officer is responsible for providing operations support for the school.

Duties and Responsibilities:

• Sweeping, mopping, vacuuming floors, and dusting furniture, including emptying trash bins, recycling containers, and disposing of waste. Specifically, Therapy Rooms 1,2,3 and Computer Labs 1,2

• Thoroughly cleaning and disinfecting restrooms, pantries, and high-touch areas. Cleaning and airing of calm rooms daily. Replenishing toiletries, cleaning supplies, and maintaining cleaning equipment

• Setting up of tables and chairs for meetings and events as needed

• Identifying and reporting repair needs to Executive or Manager (Operations and Estate Management)

• Closing of school facilities at the end of the school day
• Perform any school duties, as assigned by the Manager or Executive (Operations and Estate Management) or school leaders.

Requirements:

• Ability to communicate and understand in basic English, stand, walk, bend, and shift tables and chairs for long periods.
• Prior experience with basic knowledge of cleaning chemicals, proper sanitation methods, and safety protocols is preferred, but not essential.
• Reliability, punctuality, and a strong work ethic with a “can do” attitude.

Qualifications and Profile

• Education Bachelor – Computer Science or related field

• This position requires a minimum of +6 years of experience in supporting or developing application
• Possesses strong analytical, logical and problem solving skills
• Technical background: Working knowledge of application servers. 
• Understand concepts of IT Production environment and deployment process/ piplines.
• Working knowledge of databases scriptingWorking knowledge of scripting / programming languages
• Working experience in Corporate IT, IT Security or other transverse domains
• Good communication and presentation skills – verbal and written. Ability to convey technical information to non-technical users
• Certification in ITIL (Must have)

Main responsibilities:

• Provide L1 and L2 support for a large portfolio of applications related to Corporate Services, IT Security, human resources, and other transverse domains
• Coach team members to ensure operational execution is as per bank’s standard practices
• Communication with end-users via phone, chat, email, and/or a support ticketing.
• Analyze and manage incidents/problems/requests coming from users. Document well the support activity performed in JIRA
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
• Handle user request by working closely with project, infrastructure and production teams
• Ensure applications health before the bank’s working day by performing morning healthcheck activities
• Spearhead weekly / adhoc follow up and reporting of escalated tickets.
  
  EA Number: 11C4879

As a Customer Support Associate at Wise you are the first point of contact for our Customers. You are a skilled problem solver and customer advocate. You handle complex issues with ownership and empathy across phone, chat, and email - delivering outstanding customer experiences while adapting to change, navigating ambiguity, and upholding Wise’s mission of money without borders.

Key responsibilities

• Provide high-quality support via phone, chat, and email with a focus on end-to-end case resolution.

• Resolve Customer contacts and queries with sound judgment, empathy, and minimal escalation.

• Meet performance targets across KPIs such as resolution rate, quality and handling time.

• Demonstrate advanced product and process knowledge for the assigned region or queue.

• Communicate clearly and professionally, adjusting tone and style based on customer context.

• Maintain accurate records using standardized case-handling processes.

• Follow security and data privacy procedures across all channels.

• Proactively contribute to knowledge sharing, team discussions, and continuous improvement.

• Take responsibility for your own learning and development through performance feedback, Wise’s Career Map and coaching from Team Leads.

• Embody and uphold Wise’s values in daily interactions.
  

Requirements:

Professional Experience (Strongly Preferred):

• 1 year minimum Customer-facing experience, preferably in fintech, banking, telecom, or global contact centers.

Communication proficiency:

• Strong English written and verbal communication skills.

• Strong written and verbal Cantonese language skills to to support our Cantonese-speaking customers in Hong Kong.

Work Schedule and Flexibility:

• Flexibility in working hours and shifts. This can include morning, evening, weekend, and public holiday shifts when applicable.

• Working hours will be fixed at the start of the month, but activities during the shift can be flexible.

Work Environment:

• Follow working from home guidelines where applicable.

• Must be legally authorized to work in the assigned location.

Ways of working: 

• Agents may be required to attend team calls and other internal activities, including but not limited to video interactions with other offices.

• Open to feedback and coaching, with a clear desire for continuous improvement.

Skills and Attributes:

• Self-starter, able to work independently with knowledge resources, proactive, solution-oriented, and possess an ownership mindset.

• Comfortable using prompting for AI tools e.g. ChatGPT, Google Gemini, etc.

• Adaptability: Able to keep up with constant change, patient, and flexible.

• Great fit with our values and company culture.

Commitment to Diversity and Inclusion:

• Commitment to fostering an inclusive and diverse work environment (DEI).

Data Security and Compliance:

• Data Security Awareness: Understanding and following data security procedures is critical, especially as data privacy regulations evolve.

• Background Checks: Clean background checks when joining and clean re-checks.

Attendance and Availability:

• In case of absence or sick leave, agents are required to adhere to the company policies and processes.

About the Role
We are seeking professional and customer-oriented Tele Helpdesk Officers to provide reliable administrative and procedural support to users via phone and digital channels. This role focuses on handling enquiries, guiding customers through processes, and ensuring accurate follow-up in a structured service environment.

Key Responsibilities

• Handle incoming calls and enquiries related to administrative procedures, fees, billing, and payment matters
• Provide clear and accurate information on processes, submission requirements, and service-related workflows
• Serve as the primary point of contact for customer enquiries, feedback, requests, and complaints
• Perform first-level problem identification, classification, diagnosis, troubleshooting, and resolution
• Maintain comprehensive issue logs
• Escalate unresolved issues in accordance with documented problem ownership, prioritisation, and escalation procedures
• Submit monthly progress reports detailing service performance
• Support Helpdesk operations from 7.00am to 7.00pm daily, including Sundays and Public Holidays, based on assigned shifts (4-day work week)

Requirements

• Relevant experience in helpdesk, or customer service support environments
• Strong customer service, and communication skills
• Experience supporting digital platforms or e-services is an advantage
• Ability to work on a rotational shift schedule, including weekends and public holidays
• Strong sense of accountability, ownership, and service quality
• Proficiency in additional languages commonly used in Singapore will be considered an added advantage, as the role involves interaction with a diverse user base

How to Apply
Please submit your resume indicating your relevant experience, current/expected salary, and availability.

What is expected for the job

• Experience with Teradata FSLDM and data mapping
• Hands-on technologist, strong in SQL, UNIX and Teradata tools and technologies
• Experience in designing high throughput fault tolerant data pipelines for Batch (ETL/ELT)
• Experience in GL Data reconciliation between systems, datamarts & report and Knowledge of the ledger balance reporting is an added advantage
• and with good experience in application support specially in banking/financial services industry,

Job Description:

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
• Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.

Skills & experience needed:

• Diploma in IT / Computing / Engineering or ITE Certificate with relevant IT experience
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information:

• Location: Hillview
• Salary: $2,600 - $3,200
• Performance Bonus
• 18 Days Annual Leave
• Duration: Contract ended Jan 2029
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)
• Before onboarding there is a 8-10 weeks lead time for pre employment checks after successful interview

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Responsibilities:

• Provide comprehensive administrative support by preparing and updating documentation, reports, schedules, and trackers for client engagements.
• Maintain precise client records in internal systems and shared folders, ensuring accuracy and accessibility.
• Coordinate with various internal teams (Operations, Finance, Claims, IT) to facilitate client servicing and follow up on required information.
• Track the progress of ongoing client requests, ensuring all deadlines are met efficiently.
• Support the preparation of periodic and ad-hoc reports like service performance and client activity summaries.
• Assist in documenting and updating standard operating procedures (SOPs), checklists, and templates.
• Provide logistical support for client reviews, workshops, and internal meetings, including scheduling and material preparation.
• Manage the general mailbox, triaging enquiries and directing them to the appropriate team members.

Requirements:

• Diploma or Bachelor’s degree in business, finance, administration, or a related field.
• 2–4 years of experience in client services, operations, administration, or coordination, preferably in financial or professional services.
• Strong organizational skills with keen attention to detail and the ability to prioritize multiple tasks.
• Proficiency in MS Office applications (Excel, PowerPoint, Word) and comfort in working with data and systems.
• Good written and verbal communication skills, complemented by a service-oriented mindset.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

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• Work Location - Bedok, East Region
• Working Hours - Mon to Fri, 7.30am - 5pm
• Monthly Salary - up to $2800
• School Environment, 11 months contract

Job Scope:

• Maintain cleanliness of equipment and school facilities.
• Assist with preparation of laboratory equipment, apparatus, and substances for lessons.
• Perform basic administrative and office tasks.
• Support school events and activities, including transportation and arrangement of furniture/equipment.
• Undertake other duties as assigned.

Requirements:

• Lifting and moving items
• Basic awareness of laboratory safety and proper handling of chemicals/equipment.
• Maintain simple records and handle laboratory materials with care.
• Relevant work experience is an advantage.

Interested candidates, kindly email your resume to: zuli.ng@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.