Total 1,127 Customer Service / Call Centre job vacancies

Evaluate and handle the processing of all sales orders and administrative transactions while ensuring accuracy and timeliness.

Monitor, co-ordinate and negotiate with suppliers on delivery schedules/shipments to ensure on-time deliveries, if necessary, seek advice from Sales Solutions Engineers

Coordinate with freight forwarders for the shipment of goods with competitive freight cost.

Job Requirements:

Have a minimum 2 years experience

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to lilian@recruitflash.com or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

The Job:

• Manage customer feedback across its full lifecycle, ensuring timely responses, accurate tracking, and appropriate escalation.
• Serve as a key contact for complex or sensitive cases, working closely with relevant teams to drive coordinated resolutions and review customer communications for professionalism and brand consistency.
• Manage the Voice of Customer ecosystem, ensuring data accuracy, monitoring customer satisfaction metrics, and translating insights into performance improvement actions with relevant teams.
• Coordinate and manage customer board meetings with key stakeholders, preparing materials, tracking KPI performance and action plans, ensuring visibility and follow through.
• Represent the organization in customer care governance, ensuring alignment with regional standards, and acting as a key liaison on customer‑related matters

Requirement:

• Diploma or Degree in Business Administration, Communications, Service Management, Hospitality Management, Marketing, or related fields.
• Minimum4 years of relevant experience in Customer Experience (CX), Customer Relations (CR), complaints management, service quality, or customer management, preferably in a service-driven environment

Interestedapplicants can send their detailed resumes to janelui@recruitexpress.com.sgor call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg.No. 199601303W || EA Licence No. 99C4599

Operations Customer Service Executive (OCSE) 
Salary: $3000 - $3500
Working Time: Monday - Friday, 8.30 am – 5.30pm / 9am – 6pm (can choose)
Working Location: Paya Lebar

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• With permit declaration through Tradenet is preferable
• Computer literacy eg: proficient in MS Word & Excel etc

Email: supreme.jacksontan@gmail.com

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Senior Operations Executive (Welfare Home)

• Salary : $4500 - $5,600
• Location: Buangkok
• Working hours: Mon – Friday 830am to 630pm  
• Duty Officer shift – 7.30am to 7.30pm.

Job Responsibilities          

• Assist in the planning and execution of daily operational activities within the Home
• Support manpower planning, staff deployment, and scheduling to ensure sufficient coverage
• Work collaboratively with internal teams to maintain smooth and efficient operations
• Oversee service standards to ensure residents receive care aligned with established care plans
• Address and follow up on feedback or concerns raised by residents and their families
• Initiate and support continuous improvement efforts to enhance service quality
• Develop, review, and implement policies and SOPs in accordance with regulatory requirements (e.g. MSF guidelines)
• Prepare and maintain policies related to resident care, medication handling, restraint procedures, visitor management, PDPA compliance, and complaint handling
• Conduct regular policy reviews and gap analysis to ensure consistency across departments
• Ensure compliance with licensing standards, audits, and inspections
• Support audit processes, incident investigations, and implementation of corrective actions
• Monitor adherence to SOPs and drive standardisation of processes across the Home
• Assist in recruitment, onboarding, and training of staff members
• Provide guidance to staff and handle daily operational challenges
• Support performance evaluation and staff development initiatives
• Assist in budget tracking, procurement processes, and inventory management
• Maintain proper documentation to meet audit and compliance requirements

Job Requirements

• Degree in Social Work, Social Sciences, Psychology, Healthcare Management, or related disciplines
• With at least 4 years of relevant experience in operations, governance, or compliance
• Prior experience in SOP development, policy writing, or quality assurance is advantageous
• Familiarity with MSF or social service/healthcare regulations is a plus

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Air Import Customer Service Executive

• Working Location:  Alps Ave (Changi)
• Working hours:  Mon-Fri 9am-5.30pm | Alt Sat 9am-1pm
• Basic Salary:  $2500-$3500

Job Summary:

The Airfreight Customer Service Executive (Import) in Freight Forwarding is responsible for managing end-to-end airfreight shipments on behalf of customers, ensuring timely, accurate, and high-quality service delivery. This role requires strong knowledge of airfreight forwarding operations, shipment documentation, customs regulations, and coordination with carriers, ground handling agents, and internal teams.

Responsibilities:

• Manage end-to-end airfreight forwarding shipments, including booking, documentation, coordination with airlines and ground handlers, customs clearance (for imports), export documentation, billing, and shipment closure.
• Act as the primary point of contact for customers regarding import and export shipments, providing timely updates, handling inquiries, and resolving operational issues.
• Coordinate with airlines, ground handling agents, trucking partners, and customs authorities to ensure smooth shipment execution and compliance with regulations.
• Monitor and ensure compliance with service level agreements (SLAs), key performance indicators (KPIs), and internal operational procedures.
• Take ownership of complex or high-value shipments, proactively resolving delays, documentation discrepancies, or customs queries.
• Identify operational bottlenecks and recommend process improvements to enhance efficiency, accuracy, and customer satisfaction.
• Maintain accurate shipment records, reports, and regulatory documentation for internal, customer, and regulatory purposes.
• Support and guide junior customer service staff in airfreight forwarding procedures, shipment documentation, and best practices.
• Escalate unresolved customer or operational issues to management, ensuring appropriate follow-up.

Requirements:

• Solid knowledge of airfreight import processes, documentation, and customs requirements.
• Experience manage multiple airfreight import shipments simultaneously
• Previous hands-on experience in using Cargowise system is preferred.

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

• Salary : $4500 - $5,600
• Location: Buangkok
• Working hours: Mon – Friday 830am to 630pm  
• Duty Officer shift – 7.30am to 7.30pm.

Job Responsibilities          

• Assist in the planning and execution of daily operational activities within the Home
• Support manpower planning, staff deployment, and scheduling to ensure sufficient coverage
• Work collaboratively with internal teams to maintain smooth and efficient operations
• Oversee service standards to ensure residents receive care aligned with established care plans
• Address and follow up on feedback or concerns raised by residents and their families
• Initiate and support continuous improvement efforts to enhance service quality
• Develop, review, and implement policies and SOPs in accordance with regulatory requirements (e.g. MSF guidelines)
• Prepare and maintain policies related to resident care, medication handling, restraint procedures, visitor management, PDPA compliance, and complaint handling
• Conduct regular policy reviews and gap analysis to ensure consistency across departments
• Ensure compliance with licensing standards, audits, and inspections
• Support audit processes, incident investigations, and implementation of corrective actions
• Monitor adherence to SOPs and drive standardisation of processes across the Home
• Assist in recruitment, onboarding, and training of staff members
• Provide guidance to staff and handle daily operational challenges
• Support performance evaluation and staff development initiatives
• Assist in budget tracking, procurement processes, and inventory management
• Maintain proper documentation to meet audit and compliance requirements

Job Requirements

• Degree in Social Work, Social Sciences, Psychology, Healthcare Management, or related disciplines
• With at least 4 years of relevant experience in operations, governance, or compliance
• Prior experience in SOP development, policy writing, or quality assurance is advantageous
• Familiarity with MSF or social service/healthcare regulations is a plus

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Job Description

As a Customer Service Executive at JIJI PTE LTD, you will be the frontline of our e-commerce operations, supporting customers across multiple platforms. You'll handle enquiries, resolve issues, and ensure every customer enjoys a seamless shopping experience—from order to delivery.

Key Responsibilities

• Respond promptly to customer enquiries via chat, email, and phone
• Assist customers with order tracking, product enquiries, and aftersales support
• Coordinate with logistics and internal teams to resolve delivery or stock issues
• Handle return/exchange requests and follow up with customers professionally
• Update customers on order statuses and ensure timely resolution of issues
• Maintain service quality and support platform ratings (e.g. Shopee, Lazada, website)

Requirements

• Entry-level candidates are welcome; training provided
• Strong communication and problem-solving skills
• Customer-first mindset and a calm, professional attitude
• Able to multi-task in a fast-paced, e-commerce environment

Why Join Us?

Friendly and supportive team culture

Opportunities to grow within a fast-moving e-commerce company

Apply now and help us deliver better online shopping experiences at JIJI!

Shipping Assistant

• Monday-Friday 9am to 6pm // 8.30am-5.30pm [NO OT Required]
• After confirmed entitled to 6 days WFH per month
• Location: Clementi
• Basic: $2,800 - $3,200 + AWS + Performance Bonus [March]

Job Scopes:

• Ensuring a smooth and efficient transportation of goods from warehouse to various destinations
• Manage billing to customers with high accuracy.
• Preparation and Stock entries into system.
• Work closely with the procurement and warehouse teams to meet customers' needs
• Responsible for coordinating and sourcing for freight forwarders
• Responsible in Accounts opening of new vendors
• Ensure that all shipments comply with local and international regulations, including customs clearance and documentation requirements
• Propose insurance as and when required, follow up cases with vendors pertaining damage/loss cargo during transportation.
• Coordinate with Sales Team on client requirements and billing term status Coordinate with Italy HQ Shipping/Sales Team for orders in conditions documentations
• Participation in annual inventory count

Requirements

• Strong knowledge of customs regulations and international shipping requirements
• Proficiency in ERP systems, shipping software, and relevant IT tools
• Minimum 1 years of experience in the shipping and logistics industry, preferably handling marine or engineering equipment and spare part

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

-Respond to customer service-related queries/requests.
-Recommendation of music courses, enrolment, fees collection.
-Perform general administrative duties.
-Sales of books/music instruments and inventory management.
-Assist in statistical compilations - payment backlog, sales and fees revenue, student intake/drop out, etc.

Requirements
-Possess at least a GCE 'O' Level
-Proficiency in MS Office including MS Excel
-Customer-oriented with good interpersonal and communication skills
-Able to work 4 days a week including both weekends; Duration : 5 to 9.5 hours
-Able to work "retail hours" (nights and weekends)

Work Locations
- Hougang
- Punggol

• Work Location - Clarke Quay, Central Region
• Working Hours - Mon to Thurs 8.30am - 6pm, Fri 8.30am - 5.30pm
• Monthly Salary - up to $2650
• Govt Agency, 6 +6 months contract

Job Scope:

• Support user engagement workshops for the implementation of a Financial Planning system, including gathering and documenting business requirements
• Assist in system continuous improvement, including managing Change Requests and supporting new feature testing
• Maintain master data in the Workday system and support budget-related operations
• Organize, maintain, and update project documentation and Standard Operating Procedures (SOPs)
• Support stakeholders in understanding system workflows and controls for budgeting and planning processes

Requirements:

• Diploma in any relevant field
• Strong analytical thinking, problem-solving, and critical reasoning skills
• Good time management with the ability to multitask and prioritize effectively
• Meticulous, detail-oriented, and able to work both independently and in a team

Interested candidates, kindly email your resume to: zuli.ng@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

Our Client, one of the leading social service agency in Singapore is inviting qualified candidates to fill the position as Assistant Director (Mental Health)

They are located at Central – easily accessible via various modes of transport.

Responsibilities:

1. Strategic Support
Support the Director in executing strategic plans and initiatives aligned with the organisation’s mission and objectives.

2. Programme Development
Work closely with the Director to enhance existing mental health programmes and services in response to community needs. Provide support in managing new projects, including initiatives such as the Shaw Tower project and development of new premises.

3. Evaluation and Reporting
Assist in the collection and analysis of data to assess the effectiveness of programmes, services, and project outcomes. Support the preparation and management of both internal and external reports, including claims processing.

4. Budget Planning
Assist the Director in budget planning and management for programmes, ensuring effective resource allocation and monitoring of expenditures.

5. Compliance Support and IT Systems
Ensure adherence to relevant laws, regulations, and accreditation standards to maintain service quality. Oversee data management processes and collaborate with vendors to improve IT systems, such as Social 360.

6. Collaboration and Networking
Develop and maintain strong relationships with key stakeholders, including community organisations, government agencies, healthcare providers, and funding bodies.

Requirement:

• At least 10 years of experience in the social services or non-profit sector
• Minimum of 2 years specialising in mental health services
  

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested candidates kindly click the APPLY NOW button

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R25157233 (Loh Pooi Keng)

• 5 working days
• Location at Gul Circle
• Transport Provided
• OT + AWS + Variable Bonus + Yearly Increment

Responsibilities:

• Oversees and executes repair, maintenance, and troubleshooting operations in both outdoor and indoor environments.
• When outdoor repairs are not required, tasks are performed within the company workshop.

Qualifications:

• Degree, Diploma, or Certificate in Electrical and Electronic Engineering, with knowledge of AC & DC motors, single-phase and three-phase systems, lead-acid and lithium batteries, electrical control circuits, and hydraulic systems.
• Experience in customer support.
• Strong teamwork and communication skills.
• Possession of a driving license will be an advantage.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

EA Personnel: Nyon Hock Sen (Aden)

EA Personnel Reg No: R24124070

- University and polytechnic undergrad having their terms break are welcomed to join our Centre.

- University and polytechnic undergrad looking for long term/ regular part-time jobs are also welcomed to join our Centre.

"A" level holders waiting for results are welcomed to join our Centre.

- training will be provided for those without experience.

- Assist main Teacher to manage a class of 10-18 students

- Familiarity with primary school curricular content (minimum understanding is important), English, Mathematics, Science and Chinese. This is not required for those without experience.

- Supervise and provide guidance to primary school children in their homework, spelling and Centre’s activities with the guidance of main teacher for those without experience.

- Mark student’s work and corrections

- Need to ensure that school homework is completed

- Conduct evening English activities (news sharing, discovery, general knowledge) and moral education activities.

- Assist main teacher to conduct activities including art and craft and outdoor activities.

- Providing care and concern for children's well being

- Managing any behavioural issues or concerns that arise with children in the student care with the guidance of main teacher for those without experience.

- Maintaining accurate records of attendance, activities, and progress of each child in the student care.

- Conduct in-house programme and instill good habits and values in children

- Serve lunch and tea-break

- Ensure classroom discipline and safety of children under your care with the guidance of main teacher.

- Being an inspiring role model with a creative spirit and a champion (positive) mindset.

- Be a great team player & responsible colleagues!

- Building and maintaining relationships with parents, guardians and community stakeholders. Not required for those without experience.

- Assist main teacher to maintain cleaniness of classroom, prepare and upkeep teaching resources, arrangement, appearance and learning environment of the classroom.

- assist main Teacher to prepare daily lesson plans to ensure children is engaged.

- Computer literate, MS Word, Excel and Powerpoint.

- Any other ad-hoc duties as delegated by Centre’s manager.

1. Customer Service - Assistant Manager (Import)/5.25 day /Up to $5000 @Alps Ave

• Manage airfreight including booking, import/export documents, customs clearance, billing etc

• Contact point for customers i.e import/export shipments, updates, inquiries, resolving issues.

• Liaise with airlines, ground handling agents, trucking partners, and customs authorities.

• Monitor and ensure compliance with SLA, KPI, and internal operational procedures.

• Handle high-value shipments, resolving delays, documentation discrepancies or customs queries.

• Recommend process improvement, maintain shipment records, reports & regulatory documentation.

• Support and guide junior staff in airfreight forwarding procedures, shipment documentation etc

• Escalate unresolved /operational issues to management, ensuring appropriate follow-up.

• Must has knowledge in using CargoWise software.
  

  
  Interested applicants, send in your updated resume by clicking “Apply Now”.

  Lin Weikang
  EA Personnel No: R21102570
  EA License No: 23C1894

• Reply email enquiries and request
• Coordinate the schedules of the various internal teams (i.e. the sales, warehouse, delivery and servicing teams) and contact customers to fix machine delivery, machine installation and product training appointments in order to ensure that customer requests are timely met
• Monitor and redeployment of stocks
• Support Account managers enquiries on stock status and delivery status of their orders
• Coordinate with Channel Partners and internal departments to ensure order fulfillment of partner orders.
• Submission of Purchase Orders from Channel Partners and ensure relevant departments action on them.
• Support Channel Partner sales in the provisioning of data and information from the FBSG CRM system
• Manage inventory and forecasting. Optimize inventory efficiency and data analysis on stock and cost.  Provide insights and recommendation.
• Stock ordering, receiving and reconciliation
• Manage purchase invoices.
• Liaise with 3rd party delivery vendor for paperwork in relation to delivery orders
• To ensure all proper documentation and processes are performed in for sales orders.
• Provide other administrative support as required
• Any other ad hoc duties as per assigned by the in-charge

Requirements:

• min. Diploma in any discipline
• Possess 1-2 years order fulfillment experience in electronics / devices industry
• Able to start work immediately or within short notice

Interested candidates please send your updated resume in MS Word Format to:

kate.leau@recruitexpress.com.sg
Subject: Order Fulfillment Executive


EA Personnel: Kate Leau Wei Xuan (R1552331)
Company Registration No.: 99C4599

Lab Assistant

Job Summary:

• Pay: $12-$18/h
• Location: Loyang Way
• Working Days: Mon - Fri
• Working Hours: 8.00pm – 6.00am (Night Shift)
• Training Period: 8.00am - 5.00pm (1 Week)
• Contract: Until End June (Extendable)

Job Responsibilities:

• Washing and sterilising of equipment
• Testing of endoscopes in cleanroom/lab environment
• Ensure proper handling and hygiene standards
• Follow SOPs and safety procedures
• Other ad-hoc duties as assigned

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

https://www.mci.com.sg/wp-content/uploads/2025/09/MCI-Job-Applicant-Data-Protection-Notice.pdf

**We regret to inform that only shortlisted candidates would be notified.

Registration Number: R25158507
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

WE ARE EXPANDING!

PlayFACTO School is dedicated to being the learning partner of choice through our academic-focused, student-centric programmes rooted in the space of positive education to ensure that every child flourishes. We are constantly seeking like-minded individuals who believe in our mantle and possess the strength of character and passion to groom the next generation of leaders.

Start your rewarding career with us!

Roles and Responsibility (Assistant Centre Head / Centre Head) :

• Responsible for the daily running of a Student Care Centre, including programme planning, curriculum development, and implementing health and safety procedures.
• Oversee afternoon routines to ensure the well-being of the children.
• Liaise with school management and parents on matters concerning student care, particularly regarding student affairs and teaching and learning issues.
• Maintain close communication with vendors, such as bus vendors, to ensure safe and timely pick-up and drop-off services.
• Maintain the school's physical condition to provide an optimal learning environment for students.
• Mentor teachers to foster positive and collaborative approaches to learning, teaching, and evaluation.
• Ensure that the school's programmes and new initiatives are executed to the highest standards.
• Support enrolment and conduct centre tours to explain the programmes and services.
• Oversee administrative tasks such as reports, finance, GIRO reports, etc.
• Perform any other ad-hoc duties as delegated by the Centre Director (for Assistant Centre Head).

Requirements (Assistant Centre Head/Centre Head) :

• Minimum of a Diploma in Education, Child Development, or a related field.
• Demonstrated exceptional work ethic and high integrity.
• Positive attitude and ability to handle challenges with grace and professionalism.
• Passion for working with children and fostering their love for learning.
• Proven ability to mentor and guide teachers effectively.
• Strong communication and interpersonal skills.
• Ability to maintain a fast-paced work environment.
• Commitment to creating a positive and supportive environment for both students and staff.
• At least 2 years of supervisory experience working with children, preferably at the primary level.

If you are a dedicated, enthusiastic individual seeking an opportunity to ignite learners' minds and embark on an exciting career, we would love to hear from you! We look forward to welcoming you to our PlayFACTO School family!

Only short-listed candidates will be notified for interview.

Service Captain / Crew 

• Salary: $2,500-$3,300
• Monday - Sunday | 5.5 Days/week | 44 hours shift
•  Based on Roster | Split Shift
•  Location: Bukit Timah

Job Descriptions:

• Greet customers and seat them at their respective seats
• Taking orders ensuring items are served in a timely professional manner
• Proactively attend to the requests of customers Other ad hoc duties Job

Requirements:

• Min 1 year F&B working experience, preferably in a restaurant setting. Preferably with food hygiene cert

Ho Ming Jie (Edmund) Reg No: R1987094

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Location: Jurong East Govt
Pay: $13 per hour (with CPF) / Direct Perm Up to $2.5K

Contract Duration: 6 months (with the potential for permanent conversion)
Schedule: 5 days per week, with AM and PM shifts (42 hours/week)

Job Description:

• Provide essential nursing care to patients, assisting with daily activities and transfers.
• Perform basic housekeeping duties as required.
• Ensure patient comfort and safety during care activities.

Requirements:

• HMI certification / BCA / HCA work experience.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities:

• Patient Registration
• Front desk administrative duties
• Dispensing of medication
• Stock management of medication and clinic supplies
• Cashier duties
• General housekeeping of the clinic

Requirements:

• Candidates with experience will be advantageous.

Interested candidates, please forward your resume to jalenetan@recruitexpress.com.sg

Consultant: Jalene Tan (R26160390)
Recruit Express Pte Ltd (99C4599)

Responsibilities

​

The Executive, Service Quality drives the execution and continuous improvement of service quality across Far East Hospitality by translating data, audits, and guest feedback into actionable insights and operational improvements.

The role partners closely with properties to strengthen service delivery at key touchpoints, ensures consistency with brand standards, and reinforces a culture of service excellence through structured audits, performance tracking, and recognition platforms.

Service Audit & Performance Tracking (35%)

• Execute and coordinate Quarterly Service & Brand Standard Audits across all properties
  
• Consolidate, analyse, and present audit findings with clear insights and recommendations
  
• Track and follow up on property action plans to ensure accountability and timely closure
  
• Identify recurring service gaps and recommend improvement actions
  
• Enhance audit processes through digitalisation and continuous improvement
  

Service Standards & Guest Experience Enhancement (35%)

• Partner with property teams to strengthen service delivery at key customer touchpoints (e.g., arrival, stay, service recovery)
  
• Support implementation of FEH service culture and standards through onboarding and engagement initiatives
  
• Contribute to service culture campaigns (e.g., Daily Dose, engagement activations)
  
• Support execution and analysis of Customer Engagement Surveys (CEI)
  
• Work with brands leaders to ensure consistency and enhancement of brand experience standards
  

Service Excellence Recognition & Awards (20%)

• Coordinate and drive participation in internal and external service excellence awards
  
• Manage end-to-end submission process, including collation of materials, storytelling, and alignment with judging criteria
  
• Partner with properties to identify and nominate strong candidates or initiatives
  
• Organise and execute the annual Hall of Excellence, including coordination, communications, and event support
  
• Leverage recognition platforms to reinforce service excellence behaviours and motivate teams
  

Insights & Continuous Improvement (10%)

• Analyse guest feedback, audit outcomes, and survey data to identify trends and opportunities
  
• Translate insights into actionable recommendations to improve service performance
  
• Support cross-functional initiatives to enhance service quality and operational effectiveness
  
• Leverage digital tools and AI to improve reporting efficiency and insight generation
  

Others

• Perform any other duties assigned by supervisor, carrying them out diligently and professionally.
  

Requirements

• Degree in Customer Service, Hospitality or related field
  
• 1–3 years’ experience in Customer Experience, Service Quality, Hospitality, or related field is preferred, otherwise those who has no experience are welcome to apply
  
• Proficient in Microsoft PowerPoint, Excel, and Office Suite
  
• Strong data analysis and reporting skills with ability to translate insights into action
  
• Familiarity with guest feedback platforms (e.g., Revinate), survey tools, and dashboards
  
• Experience in event coordination or project management is an advantage
  
• Working knowledge of Generative AI tools to enhance reporting and productivity
  
• Analytical, structured, and detail-oriented
  
• Strong communication skills (written and verbal) with ability to influence stakeholders
  
• Organised with strong project management and coordination capabilities
  
• Proactive with high ownership and follow-through
  
• Collaborative and confident engaging both corporate and operational teams
  
• Passionate about service excellence and people recognition

Kickstart Your Career as a Customer Service Executive — Be the Driving Force Behind Our Sales Success!

Are you organized, detail-oriented, and passionate about delivering outstanding customer service? Step into a pivotal role where YOU keep the wheels turning—managing client communications, processing orders flawlessly, and supporting our sales team every step of the way. This is your chance to grow your skills, make an impact, and be part of a team that truly values your contributions!

What You’ll Do:

• Be the friendly voice answering client calls and emails—helping customers quickly and professionally
• Prepare and process all sales documents—quotations, sales orders, purchase orders, and delivery notes—with accuracy and speed
• Provide vital administrative support to the Sales Team, from checking visuals and floor plans to prepping installation reports
• Coordinate smooth order workflows and work closely with logistics to ensure timely deliveries and installations
• Take on exciting ad-hoc projects and tasks that keep the business moving forward

What We’re Looking For:

• Minimum GCE “N” / “O” Levels or equivalent
• 1 to 2 years of administrative or operational experience (a plus!)
• Sharp organizational skills with an eagle eye for details
• Confident communicator who connects easily with colleagues and clients alike
• Proficient in Microsoft Excel and Word

Why Join Us?

• Be a vital part of a fast-paced, growing company where your role makes a real difference
• Unlock opportunities to develop valuable skills in sales, logistics, and customer management
• Thrive in a supportive and dynamic team environment that encourages your growth and values your ideas

Responsibilities

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
  
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
  
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
  
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
  
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
  

Requirements

• Minimum Diploma in Hospitality
  
• Able to perform rotating shifts
  
• Positive attitude and outgoing personality and good public relations skills
  
• Previous experience in hospitality and Opera knowledge will be advantageous

HMI Medical Centre is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices. We are now looking for a customer service representative to ensure our visitors and patients needs are well-taken care of at our centre.

• Be the first point of contact for all our visitors, which include walk-ins, patients, doctors, and internal staff.
• Perform high-touch concierge services such as but not limited to greetings, visitor registration, escorting, attending to queries, and etc.
• Perform personalised service to all visitors, patients, staff which include visiting doctors.
• Chaperone high-net-worth/ VIPs during their medical appointment.
• Arranging accommodation, transport and medical appointments.
• Creating good experience for the patients and visitors during their time in the centre.
• Handle special projects relating to process improvement, experience enhancement, which will include sourcing of products, implementing new workflow and etc.
• To respond to any feedback relating to the centre, or its service in a professional manner.
• Any other ad-hoc administrative duties as assigned.

Requirements:

• Excellent customer service skills, flexible and able to handle difficult situation when required.
• Must be comfortable being in a customer-facing role.
• Strong interpersonal and communication skills.
• Pleasant, Professional, Presentable, and has a Positive attitude.
• Previous experience in working in high-end, luxury concierge service position will be advantageous.
• Candidate with longer experience in the above industry will be considered for senior position.
• Working days: Monday to Friday (office hours), and half day on every alternate Saturdays.