**Job Summary:**

The IT Support Technician serves as the front-line defense of client’s IT systems, providing essential support to ensure smooth and stable operations. This role is responsible for troubleshooting technical issues, implementing solutions, and assisting in the maintenance of infrastructure - contributing to an efficient, secure, and reliable IT environment. This role involves both on-premise and remote support, with regular onsite presence required for installation, maintenance, troubleshooting and project implementation.

**Key Responsibilities:**

1. **Infrastructure Deployment and Setup:**

- Conduct site assessments, layout planning, and onsite testing.

- Configure, set up, deploy and decommission infrastructure components onsite, according to established plans and safety standards.

- Provide onsite support for infrastructure deployments, hardware setup and system troubleshooting, ensuring minimal disruption to business operations.

2. **Network and System Administration:**

- Configure network hardware and software components, including switches, routers, servers etc.

- Monitor, maintain and troubleshoot network systems to ensure optimal uptime and service delivery.

- Manage user accounts, permissions, and access control for both local and cloud-based systems.

- Perform regular system maintenance, including patch management and updates, to ensure systems remain secure and efficient.

3. **Network Security:**

- Maintain data backups and disaster recovery plans and conduct regular testing to ensure business continuity.

- Detect, report and respond to cyber and data-related incidents; identify affected systems and users, and ensure efficient incident resolution.

- Assist in implementing security protocols, firewalls, and antivirus solutions to safeguard data integrity.

4. **Technical Support and Training:**

- Provide end-user support by identifying and troubleshooting technical issues within defined timeframes.

- Manage end-to-end problem-solving processes adhering to service level agreements.

- Develop user guides and provide training to users on various systems, applications and technologies.

5. **Documentation and Collaboration:**

- Maintain detailed documentation of support activities, system configurations and network setups and project progress.

- Collaborate with internal teams, system engineers, cybersecurity teams and third-party vendors to ensure IT infrastructure meets business needs.

- Plan, monitor and manage IT infrastructure service to ensure effective delivery aligned with service level targets.

5. **Project Management:**

- Develop and manage detailed project plans for infrastructure deployments and upgrades, including timelines, resource allocation and milestones, ensuring successful delivery of projects within agreed parameters.

- Monitor and allocate available resources to meet project objectives, ensuring the projects are completed on time and within scope.

- Coordinate with internal teams and external stakeholders to ensure effective communication, risk management and alignment of projects with business objectives.

- Track and report on projects progress regularly, identifying potential risks and proactively implementing mitigation strategies to minimise project delays.

**Key Performance Indicators (KPIs):**

- Ticket resolution time

- Customer satisfaction (CSAT)

- Network/system uptime

- Documentation completeness and accuracy

---

**Job Requirements:**

1. **Education:**

- Diploma or Bachelor’s degree in Information Technology, Computer Science, or related fields.

2. **Technical Skills:**

- Strong knowledge of Windows, macOS, and Linux operating systems.

- Hands-on experience with desktop hardware, software, printers, and networking devices.

- Familiarity with Active Directory, Office 365 administration, and VPN configurations.

- Knowledge of basic cybersecurity practices and troubleshooting methods.

- Ability to work with various remote support tools and ticketing systems (e.g., Zendesk, Jira, etc.).

3. **Experience:**

- Minimum of 2 years of IT support experience, preferably in a managed services environment.

- Experience in supporting cloud-based solutions (AWS, Azure, Google Cloud) is a plus.

4. **Soft Skills:**

- Strong problem-solving abilities, able to think on your feet and provide quick resolutions.

- Excellent communication skills with the ability to explain technical issues to non-technical users.

- Team player, willing to collaborate and share knowledge.

- Strong organizational skills with attention to detail, able to handle multiple tasks and priorities.

5. **Certifications (Preferred):**

- CompTIA A+, Network+, or Security+

- Microsoft Certified: Azure Fundamentals

- Cisco Certified Network Associate (CCNA)

**What We Offer:**

- A dynamic, team-oriented work environment.

- Opportunities for professional growth and development.

- Competitive salary with performance bonuses.

- Health benefits and ongoing training.

---

**Application Process:**

Interested candidates should submit their CV and a cover letter detailing their qualifications and experience via our online portal.

---

This job will suit someone with a proactive attitude, a passion for technology, and a strong commitment to customer service. If you’re eager to expand your skills

Contract: 11 months (Estimated: May 2026 to Mar 2027)

Working Hours: Mon - Fri:7.30am to 5pm (inclusive of 1 hr lunch break)

Relief Operations Support Officer

The Relief Operations Support Officer maintains workplace cleanliness and provides logistical and administrative support for school operations.

Roles and Responsibilities:

• Maintain general cleanliness of equipment and workplace facilities

• Assist with preparation of laboratory equipment, apparatus and substances for lessons

• Perform simple administrative and office tasks

• Provide logistical support for school events and activities, including transportation and arrangement of furniture and equipment

• Undertake other duties as assigned

Educational Requirement

• Minimum PSLE education.

• To possess WSQ qualification, or equivalent.

Skillset Requirement

• Able to performance of daily duties

• Able to support science laboratory operations, including administrative activities, equipment inspections, and lift and carry items within school premises

• Basic communication skills

• Willingness to learn and follow instructions

• Basic awareness of laboratory safety practices and willingness to learn proper handling procedures for chemicals and equipment

• Ability to maintain simple records and demonstrate care in handling laboratory materials

Working Experience

• Relevant working experience

EA License No.: 96C4864

Reg No.: R25128798 HUANG QIMENG

About Us:

Ginkgo Tree Asset Management (GTAM) is a specialist asset manager with approximately S$900 million in assets under management.

We are a high-conviction, long-only fund manager focused on global equities & fixed income investments. Our investment strategy emphasizes deep fundamental research and disciplined capital allocation, leading to outperformance that ranks among the top percentile of global fund managers. We invest with a long-term mindset and manage a concentrated portfolio of our best ideas.

Our flagship multi-asset strategy, GT Global Allocation (GTGAF), ranks in the top 1% of global allocation peers on Bloomberg. GTGAF has delivered a 5-year annualized net-of-fees return that is more than twice of benchmark and is awarded a 5-star rating from Morningstar across the overall, 3-Year and 5-Year categories.

GTAM is led by a CIO who has over 35 years of investment experience and successfully navigated the changing landscapes. She was previously at Goldman Sachs for 14 years where she was the CIO for the largest Separately Management Accounts portfolios (US$1.3bn AUM).

Role Overview:

You will be joining our investment support team, which supports our investment team of portfolio managers, research analysts and financial analysts by preparing portfolio reports, performing trade reporting/settlement/reconciliation, and client servicing.

In the course of your work, you will gain exposure to various financial products and global markets, fund management, running scenario analyses and familiarity with Bloomberg Professional. You will develop valuable industry knowledge, communication, client servicing and analytical skills.

Besides your day-to-day responsibilities, you will have the opportunity to analyse data sets, create/propose customized material for clients, as well as perform industrial and business analyses.

Responsibilities:

• Pre-Trade: Assist in preparing and sizing trades; checking of risk and position constraints.

• Post-Trade: Confirm and verify trades; reconcile executed trades and update portfolio positions, monitor risk constraints on portfolios; ensure appropriate decisions are made for corporate actions.

• Reporting: Prepare portfolio performance, asset allocation reports, and pitchbooks for Clients and the investment team.

• Finance / Accounts: Assist in Fund administration duties; billing and payments; review company financials and Fund NAV; liaise with external accountants and fund administrator; assist in external audits.

• Internal Controls: Support the Head of Compliance on client onboarding and KYC review; assist in MAS reporting; perform data capture and validation; ensure data integrity and business controls.

• Communications: Assist with client onboarding, subscription, redemption, and reporting; coordinate with financial institutions on trade settlement and amendments.

• Others: Providing administrative support and taking ownership of ad-hoc projects.

About the Candidate

• We welcome candidates who may have the following experience but these are not a prerequisite:

• Audit / Audit (Financial Services) / Tax Advisory

• Compliance / Risk Management / Bank Operations

• Meticulous and capable in working with large sets of numbers accurately.

• Analytical with strong problem-solving skills and a fast learner. We will provide you with the necessary guidance to get up to speed.

• A team player who is responsible and able to coordinate well with teammates to ensure that work is prioritized according to timelines.

• Strong written and verbal communication skills are required, as you will have to communicate effectively with clients, financial institutions, and vendors.

• Proficient in Microsoft Office, especially Excel.

Bachelor’s degree or higher from a rigorous academic program and at least 3 years’ working experience.

This role is based in Singapore. Please send us your resume in PDF format.

Our Client, one of the leading and reputable organization in Singapore is inviting qualified candidates to fill the position as Healthcare Assistant.

They are located at Central – easily accessible via various modes of transport.

Benefits Summary

• Basic Up $3000 + AWS + Bonuses

• Stable Career Opportunity 

Responsibilities

• Support patients with their daily living activities.

• Assist nurses during medical emergencies or crisis situations.

• Attend to hygiene needs of patients who require assistance or are bedbound

• Maintain proper hygiene, safety, and documentation of patient conditions.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested candidates kindly click the APPLY NOW button

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R26159676 (Aggie Choo Min Le)

8am to 5.30pm
$4200 to $5500
Customer Support Engineer/ Specialist  

Roles And Responsibilities:

• Support the Client's customers and ensure customer satisfaction by
• Providing prompt & relevant technical / information assistance to each customer
• Gather & communicate customers’ feedback concerning product quality, delivery & services to management
• Highlight / initiate / lead / execute customer satisfaction activities with other departments
• Ensure & practice good housekeeping
• Observe all safety rules of the company and at customer premises
• Exercise safety precautions
• Use approved, safe methods & procedures while working in the factory premises

Interested applicants can send their detailed resumes to janelui@recruitexpress.com.sg or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg.No. 199601303W || EA Licence No. 99C4599

BestRegards,
Jane Lui (Jie’En)
North Division (CEI Registration No.: R1104482)

Position: Helpdesk Support, Client Services- Analyst/Senior Analyst

About the job:

We are hiring for an Asian securities firm.
Work location- opp Clark Quay MRT

About the Company:

It is a leading brokerage and investment bank with a reach extending across ASEAN, the UK and the US, offers a comprehensive suite of services. These include corporate finance & advisory, navigating debt and equity capital markets, derivatives trading, brokerage and research for both retail and institutional investors, and prime brokerage.

Job Description

We are looking for a detail-oriented and customer-focused Helpdesk Officer to join our Client Services team. You will serve as the first point of contact for clients, handling front-line enquiries and ensuring smooth processing of account-related requests in a fast-paced financial services environment.

Key Responsibilities:

• Provide excellent front-line support to clients by attending to enquiries at the counter and via phone/email.

• Manage and respond to incoming emails in a timely and professional manner.

• Review and process retail and corporate account opening applications (both manual and digital).

• Assess and handle account update requests, dormant account reactivations, and account closures.

• Conduct thorough KYC/AML screening and due diligence for new client onboarding.

• Process client requests including share transfers and other related services.

• Perform ad-hoc duties as assigned by the Team Lead or Head of Client Services.

Qualifications

• Diploma or bachelor’s degree in business, Finance, Banking, or a related field.

Experience

• 1–3 years of relevant experience in banking, brokerage, or financial services, preferably in client servicing, operations, or helpdesk.

• Hands-on experience in retail and corporate account opening and client onboarding processes.

• Familiarity with KYC/AML screening and regulatory requirements in the financial industry.

• Experience handling customer enquiries in a front-line or counter service environment.

• Exposure to processing account maintenance requests such as updates, reactivations, closures, and share transfers.

• Strong communication and interpersonal skills with a customer service mindset.

• Excellent attention to detail and accuracy when reviewing documentation.

• Ability to multitask, prioritise effectively, and meet tight deadlines in a fast-paced environment.

• Proficient in Microsoft Office applications, especially Excel and Outlook.

• Strong organisational and email management skills.

• Proactive team player who is willing to take on ad-hoc tasks.

If you are interested, please send your updated CV to jency.chan@tangspac.com or apply via the link.

EA Reg No: 25C2690

EA License: R22105542

We regret that only short-listed candidates will be notified.

Job Title: IT Support Executive / Desktop Support Engineer
Employment Type: Full-time - Work from Office

Job Description:
We are looking for an IT Support Executive to provide technical support to end users and ensure smooth operation of IT systems.

Responsibilities:

• Provide end-user support and troubleshoot hardware and software issues

• Install and configure desktops, laptops, and IT equipment

• Perform system monitoring, backups, and maintenance

• Manage user accounts and access rights

• Maintain IT inventory and documentation

• Liaise with vendors for IT support

Requirements:

• Diploma or Certificate in IT, Computer Science, or related field

• Experience in desktop or technical support is an advantage

• Basic knowledge of hardware and software troubleshooting

• Good communication and interpersonal skills

• Able to work independently and multitask

Interested candidate who wish to apply for the advertised position, please click “Apply”. We regret that only shortlisted candidates will be notified 

EA License No.: 01C4394 (PERSOL Singapore Pte Ltd) 

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. 

Job Title: IT Support Executive / Desktop Support Engineer
Employment Type: Full-time - Work from Office

Job Description:
We are looking for an IT Support Executive to provide technical support to end users and ensure smooth operation of IT systems.

Responsibilities:

• Provide end-user support and troubleshoot hardware and software issues

• Install and configure desktops, laptops, and IT equipment

• Perform system monitoring, backups, and maintenance

• Manage user accounts and access rights

• Maintain IT inventory and documentation

• Liaise with vendors for IT support

Requirements:

• Diploma or Certificate in IT, Computer Science, or related field

• Experience in desktop or technical support is an advantage

• Basic knowledge of hardware and software troubleshooting

• Good communication and interpersonal skills

• Able to work independently and multitask

Interested candidate who wish to apply for the advertised position, please click “Apply”. We regret that only shortlisted candidates will be notified 

EA License No.: 01C4394 (PERSOL Singapore Pte Ltd) 

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. 

• Provide technical support via phone, chat, email, and onsite visits, including troubleshooting and fault diagnosis.
• Coordinate with team members and vendors to resolve complex technical issues.
• Communicate technical information clearly to non-technical customers.
• Stay updated on IT and security products, solutions, and industry trends.

Requirements:

• Diploma in IT or equivalent
• At least 2 years’ hands-on experience in networking or cybersecurity support.
• Motivated, fast learner, and passionate about technology.
• Able to work on the following rotating shifts:
  7.00am - 4.00pm
  9.00am - 6.00pm
  2.00pm - 11.00pm

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

The Opportunity

• This is an exciting opportunity to work for one of the leading banks
• It is an opportunity for a Trading Desk Support Analyst to join the team
• 12months contract

Context

• • Provide day‑to‑day trading desk support to dealers, including trade booking support, checks, and coordination with operations and settlement teams.
  • Act as a key liaison between dealers, operations, and internal stakeholders to ensure smooth trade execution and post‑trade processing.

The Job

• Onboard the direct dealing clients, including IAMs, and perform the necessary check
• Liaise with internal departments to resolve trade and settlement issues.
• Perform the Pre trade checks for trades done
• Perform End of Day checks
• Support in preparing marketing material for advisory business in guidance with dealers
• Support analysis using Excel and automated tools
• Engage IT and other stakeholders to develop and enhance efficient systems and booking procedures
• Perform testing for systems enhancements
• Administrative and support duties as required

The Talent

• Knowledge of financial markets with experience in FX derivatives
• Proficiency in MS Product Suite i.e. Excel, Word etc. is essential
• Ability to work in a high volume, dynamic environment Technology while maintaining operational excellence.

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to amos.tan@adecco.com
• Email Topic: Apply  Trading Desk Support Analyst
• Only shortlisted candidates will be contacted

Amos Tan Jun Han

EA LIcence No.91C2918

Personnel Registration No. R23113385

Customer Operations Associate / Specialist

About the Company

Join a fast-growing US-based tech startup. We’re a lean, distributed team that values autonomy, creativity, and results over rigid hierarchies.

The Role

• We’re looking for a Customer Operations Associate to be the voice of our customers. This is not a traditional support role—you’ll blend customer success, content creation, and process improvement to help users get the most out of our product.
• If you love writing, enjoy problem-solving, and want a flexible, remote-friendly work environment, this role offers a unique entry point into tech without requiring a CS degree.

What You’ll Do

• Customer Communication: Craft thoughtful, on-brand responses to user inquiries across email, chat, and social channels
• Help Content: Write and maintain FAQs, tutorials, and knowledge base articles
• User Feedback Loop: Aggregate customer insights and share with Product/Engineering teams
• Process Building: Help design scalable workflows as we grow
• Quality Assurance: Spot patterns in user issues and proactively suggest fixes

About You

• Fresh graduate from NUS, NTU, or SMU (Class of 2025/2026)
• Degree in Literature, History, Political Science, Media, Psychology, or related social sciences
• Excellent written English—you enjoy crafting clear, empathetic, and persuasive messages
• Curious about tech and comfortable learning new software tools
• Self-motivated and thrive in flexible, low-supervision environments

Nice-to-Have

• Experience with customer support platforms (Zendesk, Intercom, Notion)
• Basic data literacy (Excel/Google Sheets)
• Side projects, blog writing, or campus publication experience

What We Offer

• Competitive entry-level salary + performance bonuses
• Flexible working hours and hybrid/remote options
• Direct exposure to product, marketing, and leadership teams
• Rapid learning curve in a high-growth startup environment

Ready to Apply?

Email your resume and a brief writing sample (or cover letter) to:

charlotte.guo@ambition.com.sg

Name of Authority: Chua Chu Kang Secondary School

Contract Period: From 1 June 2026 to 30 June 2027.

Option to Extend: From 1 July 2027 to 30 June 2028

Personnel to be deployed at the following hours:

* Mondays to Thursdays: 8:30am to 6:00pm, inclusive of 1hr lunch break

* Fridays: 9:00am to 6:00pm, inclusive of 1hr lunch break

* Service not required on Saturdays, Sundays and gazetted public holidays

Job Scopes：

The Services required are set out as follows:

Reception Duties:

(a) Manage school front counter services

(b) Handling visitors, parents, staff, students, and addressing their needs

(c) Handling queries and complaints via phone

(d) Taking and ensuring messages are passed to the appropriate staff

(e) Transferring calls as necessary

(f) Managing office inventory such as stationery and administrative stores

(g) Receiving and delivering all incoming and outgoing mail (h) Handle lost and found process

(i) Manage loan records of school items (e.g., uniform, umbrella, etc.)

(j) Provide general administrative support to the admin office

(k) Data entry and any other duties assigned by the school

Student Service Duties:

(a) Manage student early release (recording and contacting parents)

(b) Coordinating between Form-Teachers & Student Management Team (SMT) on students’ movement (e.g., responding quickly to incoming messages and processing them, and alerting the SMT.) (c) Monitoring students' late coming, attendance, CCA attendance (e.g., Involving data entry, collating info, and processing info)

(d) Providing real-time information on attendance info to support SMT

(e) Manage students' cellphone confiscation process

(f) Assisting in sick bay recording, ambulance recording, incident recording

(g) Manage student lift pass issuance

Requirements:

The Personnel shall minimally have obtained ‘A level’ qualifications or its equivalent, and should preferably have the following skills and experience:

(a) Working in front counter services

(b) Working in school environment

(c) At lease 3 years of experience in administration

(d) Proficient in IT environment, MS Office, Whatapps Chat,

(e) Good communication and inter-personal skills

(f) Good team player with a high level of initiative

(g) Able to Multitask

(h) Good Social skills

(i) Problem solving

Maxhunt Resource Pte Ltd | EA Licence: 22C1322

Cynthia Lai | Registration No: R25146301

Brief Summary:
Join a dynamic IT support team that provides technical assistance across various offices. Utilize your skills to enhance IT operations and ensure seamless support for users at all levels.

Responsibilities:

• Provide technical support for desktops, laptops, software systems, NAS, printers/MFP, backup facilities, and other IT equipment.

• Troubleshoot network issues within a Windows domain environment, including TCP/IP, Active Directory, firewalls, and routers.

• Manage corporate email setup and administration using Exchange Server and related tools.

• Oversee system administration for various servers and maintain hardware/software inventory documentation.

• Propose and implement IT initiatives aimed at enhancing operational efficiency.

• Supervise contract personnel and conduct site surveys for diverse infrastructure projects, including telecommunications and networking.

• Perform additional tasks as directed by the immediate supervisor.

Requirements:

• Diploma in IT or a related field.

• Minimum 3 years of hands-on experience in end-user support (hardware & software) with at least 1 year in fieldwork related to outdoor IT projects.

• Strong skills in vendor liaison and user support, both onsite and offsite.

• Innovative mindset with the ability to introduce and recommend new initiatives.

• Proactive and resourceful in task execution.

• Willing to work on alternate Saturdays.

Interested candidate who wish to apply for the advertised position, please click “Apply”. We regret that only shortlisted candidates will be notified 

EA License No.: 01C4394 (PERSOL Singapore Pte Ltd) 

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. 

Job Scope 工作范围

1) Keep Centre Facility Clean and Disinfected at All Times 时时保持幼儿园清洁和消毒

2) Washing & Disinfect All Equipments and Learning Materials 清洗和消毒所有幼儿园的设备和教材

3) Assist Other Teachers Whenever Needed协助老师和同事们保持课室的卫生

All other Works Assigned by Supervisor in Helping Out When Required主管指派的所有其他工作在必要时帮助。

Job purpose

To monitor and maintain the networks, application software and hardware systems in the company; providing technical support to local and overseas staff via remote or in person and proposing cost-saving solutions to meet the needs.

Duties and responsibilities

Providing first-level helpdesk and end-user support.

·               Installing and configuring computer hardware, software, systems, networks, printers and handheld scanners.

·               Monitoring and maintaining computer systems and network infrastructure from end to end – patch panels, UPS, routers, switches, wireless access points, Firewalls, internet connectivity, VPN connectivity etc.

·               Troubleshooting system and network problems and diagnosing and solving hardware or software faults.

·               Repairing equipment and replacing parts as required.

·               Managing backup jobs.

·               Providing support, including procedural documentation and relevant reports

·               Supporting the roll-out of new software and hardware.

·               Maintaining records of software licenses.

·               Managing IT Assets, inventory and other IT supplies.

·               Source and co-ordinate with vendors for procurement, maintenance and support issues.

·               Testing and evaluating new technology.

Requirements

·               Experience in installation, setup, configuration, migration, upgrading and maintenance of servers, PCs, OS, software and other related peripherals.

·               Required technical troubleshooting skills for Windows 10, 11.

·               Basic networking protocol (DNS, DHCP, VLAN) with advanced printer / peripheral device troubleshooting.

·               Support for handheld smartphones and tablets.

·               Monitor and ensures compliance with company’s IT Security policies.

·               Patch management.

·               Able to work independently and carry out day-to-day IT support with good analytical problem-solving, time management and decision making skills.

·               Willingness to take ownership of task and express interests in learning new technologies and systems.

·               Basic knowledge of cybersecurity will be an added advantage.

·               Knowledge in use of AI tools would be an advantage.

·               Fresh graduates are welcomed to apply

Working conditions

·       5.25-day work week

Job Description & Requirements

We are seeking a Deskside Support Engineer (L1) to provide hands-on technical support to end users across hardware, operating systems, and workplace applications. This role is critical in ensuring smooth day-to-day IT operations by resolving user issues promptly and maintaining a high level of user satisfaction.

The ideal candidate will act as the primary point of contact for onsite IT support, handling incidents, service requests, and coordinating with internal infrastructure or application teams when necessary.

Key Responsibilities

End User Support

• Provide onsite and remote technical support for desktops, laptops, and workplace devices
• Diagnose and resolve hardware, operating system, and application-related issues
• Install, configure, and maintain Windows and Mac endpoints
• Support productivity tools such as Microsoft Office, Outlook, Teams, VPN, and collaboration platforms
• Assist users with login, access, connectivity, and account-related issues

Incident & Request Management

• Log, track, and resolve incidents and service requests using IT Service Management (ITSM) tools
• Ensure all issues are resolved within defined SLA and response timelines
• Escalate complex issues to Level 2 / Level 3 support teams when required
• Maintain accurate documentation of incidents, resolutions, and updates

Workplace IT Operations

• Set up and deploy end-user devices and peripherals (laptops, monitors, printers, etc.)
• Perform basic troubleshooting for network connectivity issues (LAN/Wi-Fi/VPN)
• Support meeting room technologies and collaboration tools
• Ensure IT equipment is maintained and compliant with company standards

Requirements

• Diploma or Degree in Information Technology, Computer Science, or related field
• 0 – 2 years of experience in IT support / deskside support role
• Basic knowledge of Windows and Mac operating systems
• Familiarity with Microsoft Office 365, Teams, Outlook, and VPN tools
• Experience with ITSM tools (e.g. ServiceNow, Remedy, Jira) is an advantage
• Strong troubleshooting and problem-solving skills
• Good communication and interpersonal skills
• Ability to work independently in an onsite environment

Work location: Central
Working hours: Monday to Friday office hours
Salary: $2580 per month

1 year contract

Job Scope:

• Handle feedback via outbound calls and email
• Work closely with internal and external stakeholders to resolve feedback
• Utilise common Office tools to collect information for feedback case-handling
• Follow guidelines on feedback handling
• To perform any ad hoc duties as assigned

Requirements:

• Diploma in any field
• Ability to communicate effectively
• At least two years of experience in customer service roles
• Proficient in Microsoft Office and other digital tools

Interested applicants please email your CV to nadirah.hirwandy@tg-hr.com

SINGAPOREANS ONLY

Duration: 5-month Contract

Responsibilities

• Perform accurate data entry, maintain records, and assist with documentation and filing
• Handle basic customer enquiries via email and phone, providing information and escalating complex issues
• Assist with order processing, quotations, and verification of routine documents
• Provide day-to-day administrative support to the Customer Service team and help ensure smooth workflow
• Coordinate simple tasks and support team operations as needed

Requirements

• Diploma with 1–3 years of experience in administrative, data entry, or customer service roles
• Strong attention to detail, accuracy, and organizational skills
• Good communication skills and basic proficiency in Microsoft Office (Word, Excel, Outlook

** This Singapore-based position is opened to Singaporeans only.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd   |   EA Licence:11C3793   |   Nurul Amirah |   Registration No: R22108940

About the client: 
Leading Insurance client

Responsibilities:

• Support Ops line in driving key risk and control initiatives across operations and support the Ops line program such as facilitating RCSA on business processes, incident management, audit preparation, QA and complaints regional reporting, promoting risk awareness, corrective action plan monitoring and reporting on key risk and audit issues, and governance.
• Work closely with regional teams on control testing initiatives to assess the design and operational efficiency of the key controls under operations
• Support on projects, conduct workshops for current state assessment requests, EUCS and SOP refresh as necessary
• Provide support as necessary for newly launched programs such as Operational resilience for critical operations and Records management program
• Provide support for clear desk inspection on a quarterly basis Responsible for annual FATCA/CRS reporting to IRAS, and perform annual remediations as per the regulatory cycle.

Requirement:

• Minimum 2 years of experience in risk management and/or insurance operations controls, with a solid understanding of core insurance operational processes and/or risk management principles.
• Good working knowledge of the key processes within Operations and appreciate how process deficiency or control inadequacy could lead to specific operational risks.
• Strong aptitude in planning implementation of initiatives and organization of priorities.

Interested candidates, who wish to apply for the above position, please send in your resume to lakshmi.prasanna@persolapac.com

We regret to inform that only shortlisted candidates will be contacted

PERSOL Singapore Pte Ltd
EA License No. 01C4394
EA Reg No: R1551772 (Kankanala Lakshmi Prasanna)

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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolapac.com. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries.

All parties involved in any form of workforce engagement are to strictly adhere to prevailing regulations and laws that govern local fair employment practices, and to invest reasonable efforts in building a strong Singaporean core workforce, recruit and select candidates based on merit and prohibit discrimination based on age, race, gender, religion, marital status and family responsibility or disability. For more information, please refer to MOM and TAFEP websites.

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Job Responsibilities:

1. Inventory Management: Assisting with receiving, organizing, and tracking parts and supplies within the Asia-Pacific (APAC) region.

2. Data Analysis: Collaborating with cross-functional teams to analyze data related to parts usage, demand, and availability.

3. Supply Chain Coordination: Supporting the coordination of parts movement across different locations within the APAC network and the MRO’s requirement.

4. Documentation and Reporting: Maintaining accurate records and documenting transactions. (shipping invoices and AWBs)

5. Process Improvement: Identifying opportunities for process optimization and efficiency in parts management.

6. Collaboration: Working closely with colleagues and the MRO Ops team and engineers for parts requirements.

7. Cycle count: Assisting with weekly cycle count to achieve a 99% accuracy on the SNG inventory.

8. Learning and Development: Gaining hands-on experience in parts logistics and supply chain operations.

9. Any other duties as assigned.

Requirements:

1. Education: Typically, interns pursuing a Diploma or Degree in Logistics, Supply Chain Management, or a related field are eligible.

2. Attention to Detail: Being meticulous in handling parts data and documentation.

3. Communication: Effective communication skills for collaborating with various teams.

4. Adaptability: Willingness to learn and adapt to changing situations.

5. Problem-Solving: Ability to identify issues and propose solutions.

• Handling of tickets for boardroom Manage Engine Plus ITSM system.
• Create and maintain systems documentation. Maintain IT hardware inventory.
• Provide IT technical support on desktop/laptops(software and hardware, be it remotely or physical.
• Basic support on users mobiles with corporate approved Boardroom's applications Interacting/explaining well with end user, with clear communication. Basic administration of Active Directory users.
• Basic administration of Microsoft Office 365 users. Basic knowledge of basic network issue troubleshooting.
• Provide basic technical troubleshooting support to AV systems in meeting rooms.
• Providing onboard/offboard requests.
• Basic knowledge and troubleshooting of external software applications(crowdstrike, intune, bitlocker, one drive)
• Procurement of laptops on DELL portal. Positive mindset and good learning attitude. Other ad-hoc duties as assigned or required

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide differentiated customer experience. 

Advocacy & Customer Trust (ACT) delivers connected support experiences for our Unified customers to gain, maintain and sometime rebuild their trust. The Area Engagement Team leads education of our field teams, addresses reactive support challenges for Areas and individual customers and partners closely with our Customer Success teams, underpinned by a robust governance process to improve customer experience across each area. 

As an Area Support Lead (ASL) you will own Crisis Communications for Small, Medium, Enterprise and Channel (SME&C) customers and partners in your region and liaise with our largest customers in this segment, acting as a trusted advisor and partner for your Regional SME&C Leadership (EVP/CVP/AVP/GM).  You’ll be the Commander and Technical Leader during a Service Incident or large scale event, co-ordinating key leaders and decision makers across our Support and Engineering Organisations.  You’ll have executive-facing communication skills to restore confidence, and partner with the customer’s Account Team to prevent recurrences through the Customer Engagement Plan to improve and shape the support experience, acting with urgency to produce the best possible outcomes. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Resolution 

• Required to be on-call during shifts, including after hours and weekends and available to take ownership of escalations to Senior Leaders, liaising between the customer and Senior Leaders across organizations within Microsoft. 
• Acts as a subject matter expert on best practices to support the customer experience. Crafts and executes executive summaries and identifies patterns across customer issues. Creates strategies to resolve reoccurring or highly sensitive issues in partnership with Area, Support and Product Group leadership. 
• Own Service Incident or crisis response and management in the Area (before, during and after) – ensure understanding of Field roles and responsibilities. Accountable for ensuring the Region/Area is trained. 
• Lead strategic projects designed to improve resolution times, customer satisfaction, and support experience. Provides examples and direction to prioritize efforts to prevent and reduce escalations/crises. 

Customer Health 

• Partner with CSU leadership to build and execute plans that improve customer health signals, including reactivity, major incident response plans, proactive recommendations and cloud resiliency.  
• Sponsor key accounts in region in collaboration with Regional CSU leadership, building relationships and trust with our largest accounts and ensuring that their support experience exceeds expectations.  
• Partner with account teams and Area Business Partner through contract renewals and assist in deal shaping, ensuing that customers have the right offerings to ensure their success. 

Collaboration 

• Leverages relationships across Regional CSU, Support and Product Groups to remove roadblocks. Establishes and oversees the development of written protocols to ensure customer issues are resolved. Identifies reoccurring roadblocks across the Area and escalates as needed. 
• Owns escalated issues and manages Area/Region escalated customer crises to identify and remove barriers. Ensures existing processes are not a blocker to customer issue resolution and influences the direction of process improvement efforts with a global perspective. Acts as an expert and provides guidance to Support Escalation team members on how to handle moderate to highly complex cases. 
• Support Area and regional leadership and collaborate with the Area Business Partner (ABP) to identify systematic issues and leads process improvement efforts to ensure continuous improvement. Recommend process improvements and support the feedback forums with identified actions. 

Communication 

• Identifies and builds strategic relationships with internal teams, partners, and communications with senior and executive leadership to resolve issues that are complex in scope. 
• Leverages precision questioning techniques to understand the pain points of the customer experience during Crisis and then proactively addresses the People/Process/Technology blockers identified. 
• Customer engagement – both reactive (emergency) and proactive (sponsorship). Confidence calls after outage. Involved in service incident (SI) aka outage Crisis and non-outage crisis for specific, strategic customers 

Qualifications

• 11+ years technology industry, customer service, or related experience 
• OR Bachelor's Degree in technology, business, or related field AND 6+ years technology industry, customer service, or related experience 
• OR Master's Degree in technology, business, or related field AND 4+ years technology industry, customer service, or related experience 
• OR equivalent experience. 
• Crisis Management and C-Suite proven communication capabilities 
• Cloud Technology Certification (Azure Fundamentals. M365 Fundamentals). 

Additional or Preferred Qualifications 

• 16+ years technology industry, customer service, or related experience 
• OR Bachelor's Degree in technology, business, or related field AND 9+ years technology industry, customer service, or related experience 
• OR Master's Degree in technology, business, or related field AND 8+ years technology industry, customer service, or related experience 
• OR equivalent experience. 
• Project management experience. 
• Experience working with Microsoft products and services.  
• Knowledge and understanding of Unified Deal Construction and Support a plus 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Responsibilities:

• To attend to machine breakdown and equipment failure and repair them.

• To assist in support the service operation.

• To maintain housekeeping for facilities and maintain workshop area.

• Perform other miscellaneous duties as assigned by HOD

Requirements:

• ITE/Diploma in Electrical / Electronic/ Control / CommunicationEngineering or related.

• Basic computer knowledge

• Able to read, write and communicate in English

• 1-3 years’ experience working in manufacturing environment. Fresh polygraduates may also apply.

• Experience with PLC and electrical/electronic control system

• Class 3 driving license.

Other attributes:

• Great attitude and open to learning

• Independent with high level of initiative and fast learner

• Possess good interpersonal skills and excellent team spirit

Job Description:

• Support the Discipline Team in managing students’ behaviour and maintaining school discipline on a daily basis
• Assist in conducting home visits and follow-up communications with parents alongside school personnel
• Oversee and manage daily operations of the in-house detention centre
• Patrol school premises to ensure a safe, orderly, and disciplined environment
• Participate in case management for at-risk students, including monitoring and support
• Conduct investigations on disciplinary cases and prepare detailed reports
• Carry out spot checks on students’ grooming and appearance standards
• Provide support during school events and activities to maintain discipline and order
• Perform ad-hoc administrative and operational duties as assigned

WorkingHours: 8:30 AM – 5:45 PM (Monday to Friday)

Location: Ubi, Singapore

Salary: $2,600 negotiable

Benefits

• AWS (13th-month bonus)
• Variable Bonus (based on company performance)
• Annual Leave: 14 days, increasing up to 18 days
• Meal Allowance and Travel Insurance for overseas assignments
• Medical and Dental Benefits

We are seeking a motivated and technically inclined Customer Support Engineer to join a dynamic organization within the semiconductor industry. This role offers hands-on experience in equipment servicing, regional exposure, and opportunities for career growth.

Key Responsibilities

• Travel to customer sites and occasional overseas assignments within Southeast Asia may be required.
• Provide on-site technical support, including installation, maintenance, and troubleshooting of semiconductor equipment.
• Perform routine and preventive maintenance to ensure optimal machine performance and reliability.
• Diagnose and resolve equipment issues efficiently to minimize downtime.
• Liaise with customers to deliver professional and timely service.
• Work independently while ensuring adherence to service standards and safety protocols.

Requirements

• NITEC or Diploma in Mechanical, Electrical, Electronics Engineering, or a related discipline.
• Experience as a Service Engineer in the Semiconductor or Mechanical Engineering industries is an advantage.
• Candidates with no prior experience are welcome to apply, as training will be provided.
• Good written and verbal communication skills.
• Proficiency in Microsoft Excel, Word, and PowerPoint.

Interested applicants, please email your resume to lilian@juhlerprofessionals.com.sg

Tan Li Lian

EA 01C3135

Reg R1100465