Total 610 Customer Service / Call Centre job vacancies

*GOV* Service Delivery Manager| EUC

• Working arrangement: Hybrid working arrangements
• Working location: Central
• Salary Package: Up to $9,000 + AWS

Join our dynamic team and play a pivotal role in shaping the future of enterprise-level end-user computing services. You'll have the opportunity to lead innovative initiatives, drive standardization across desktop services, and enhance user satisfaction within a supportive and collaborative work environment.

Job Responsibilities

• Provide essential enterprise-level end-user computing services, ensuring high availability and reliability.
• Plan and execute new initiatives and enhancements that leverage innovative endpoint technologies to drive organizational efficiency and user satisfaction.
• Collaborate with team leaders and outsourced service providers to plan, manage, and deliver projects aimed at maintaining, enhancing, or developing new desktop services.
• Lead projects to standardize desktop services across the organization, reducing operational overhead and improving service delivery and user satisfaction.
• Supervise and maintain desktop services, ensuring alignment with organizational standards and service level agreements with outsourced providers.

Requirements

• Degree in Computer Science, Computer or Electronics Engineering or Information Technology or equivalent
• Minimum 5 years of relevant working experience in designing, planning, deploying and leading enterprise level ICT infrastructure for end point services
• Good technical knowledge of end point technologies as primary practice area, with knowledge in supporting technologies such as network and servers
• Proactive and dedicated individual with good leadership and multi-tasking capabilities
• Good interpersonal skills, both oral and written, with the ability to present ideas and influence stakeholders
• An adaptable and bold individual who dares to innovate and take smart risks

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

Contact you about potential opportunities.

Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441
ScienTec Consulting Pte Ltd - 11C5781

Responsibilities:

• Oversee quotations, order processing, and customer requests with high accuracy and service quality
• Manage end-to-end customer operations from quotation to after-sales support
• Monitor and improve turnaround times, service levels, and customer satisfaction
• Own and optimise CRM(HubSpot), ensuring data accuracy, reporting, and pipeline visibility
• Develop dashboards and insights to support decision-making and drive CRM adoption/automation
• Collaborate with Sales on pricing, quotations, and deal progression
• Track pipeline performance and identify growth opportunities
• Improve workflows, implement SOPs, and drive operational efficiency
• Lead, coach, and manage the Customer Experience team, setting KPIs and driving performance
• Promote a customer-focused, results-driven culture

Requirements:

• Bachelor’s degree in Business, Engineering, or related field
• 5–10 years’ experience in customer operations, sales support, or commercial roles
• Experience with CRM systems (HubSpot preferred)
• Strong commercial acumen (pricing, margins, sales processes)
• Background in B2B industrial/engineering/distribution preferred
• Team leadership and people management experience

Please state your availability, current and expected salary in the resume.

We regret that only shortlistedcandidates will be notified.

GMP Technologies (S)Pte Ltd   |   EA Licence: 11C3793   |  Eddie Tang |   Registration No: R1221129

• Provide technical support via phone, chat, email, and onsite visits, including troubleshooting and fault diagnosis.
• Coordinate with team members and vendors to resolve complex technical issues.
• Communicate technical information clearly to non-technical customers.
• Stay updated on IT and security products, solutions, and industry trends.

Requirements:

• Diploma in IT or equivalent
• At least 2 years’ hands-on experience in networking or cybersecurity support.
• Motivated, fast learner, and passionate about technology.
• Able to work on the following rotating shifts:
  7.00am - 4.00pm
  9.00am - 6.00pm
  2.00pm - 11.00pm

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

Key Responsibilities:

• Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues.
• Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems.
• Provide technical assistance for operating systems, applications, and other software tools.

Hardware and Software Installation:

• Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards.
• Install and configure operating systems, software applications, and updates.
• Set up and configure network printers and other peripherals.

System Maintenance and Monitoring:

• Perform routine maintenance tasks such as system updates, patches, and antivirus scans.
• Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security.
• Manage user accounts, permissions, and access levels as per company policies.

Documentation and Reporting:

• Maintain accurate records of hardware inventory, software licenses, and configurations.
• Document technical procedures, troubleshooting steps, and solutions for knowledge sharing.
• Generate reports on system performance, incidents, and resolutions for management review.

Collaboration and Training:

• Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services.
• Provide training and guidance to end-users on basic IT operations, software usage, and best practices.
• Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts.

Requirements:

• Experienced in Microsoft 365 system support.
• Experienced in IT Helpdesk and Desktop support related roles.
• Experienced in hardware, software and network issue troubleshooting.

Interested applicants, please Email, fabianling@recruitexpress.com.sg

Fabian Ling Tuong Liing

R25129353

Recruit Express Pte Ltd

EA Licence No: 99C4599

We regret that only shortlisted candidates will be contacted.

• Handle customer inquiries and technical issues via phone, email, chat, or ticketing system to provide quick and polite assistance.
• Solve technical problems reported by customers or users using troubleshooting skills for software, hardware, or network issues.
• Work with development and product teams to resolve complex issues and keep stakeholders updated.
• Meet SLAs for response times and resolutions, ensuring requests are handled on time.

Requirements:

• Diploma in Cyber Security or equivalent.
• At least 2 years of relevant working experience.
• Good knowledge of computer systems, networks, troubleshooting, and key protocols like TCP/IP and DNS.
• Comfortable to work 24x7 standby shifts.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

The Customer Experience and Service Planning Team supports the Tripartite Alliance for Dispute Management (TADM) and the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP), agencies under the Tripartite Alliance Limited (TAL). TADM and TAFEP are jointly established by the Ministry of Manpower (MOM), the National Trades Union Congress (NTUC), and the Singapore National Employers Federation (SNEF) to support employees and employers in addressing employment disputes and claims. More information is available at tal.sg/tadm and tal.sg/tafep.

Job Summary:

As part of the Customer Experience & Services Planning Team, you will be responsible for enhancing customer experience and service delivery through comprehensive data analysis and strategic planning. This role involves analysing data across multiple service touchpoints, operational metrics, and customer satisfaction indicators to generate actionable insights that drive continuous improvement. You will develop strategic service plans by benchmarking current delivery channels against industry best practices and identifying improvement opportunities. You also oversee end-to-end customer journeys and service standards to ensure consistent, efficient, and quality service experiences.

Role & Responsibilities:

i. Data Analytics, Performance Monitoring and Reporting: Collect, analyse and report data on operational metrics, customer satisfaction, and service performance. Develop dashboards and monitor KPIs to generate insights for continuous improvement.

ii. Service Planning and Channel Optimisation: Assess current service delivery channels and processes against industry benchmarks to identify improvement opportunities. Develop strategic service plans to enhance accessibility and effectiveness across multiple touchpoints, ensuring seamless integration and optimal resource allocation.

iii. Customer Journey and Service Standards Management: Review, map, and refine existing customer journeys, service standards, and norms to enhance consistency, efficiency, and overall experience. Oversee feedback mechanisms (surveys, focus groups) to identify gaps and action plans.

iv. Stakeholder Engagement and Alignment: Collaborate with internal teams and external partners to drive service improvement initiatives. Facilitate stakeholder consultations, coordinate improvement projects, and ensure alignment between customer needs and organisational objectives.

Job Requirements

Qualifications

• Tertiary education in Business, Data Analytics or related field

• 2-3 years of experience in data analytics, service planning, or customer experience roles

• Government or public service experience preferred

• Knowledge of employment services or dispute resolution processes is an advantage

Knowledge and skills:

• Strong analytical skills and proficiency in data analytics tools (Excel, Tableau, Power BI)
• Strong problem-solving abilities to transform complex data into actionable business insights
• Strategic planning capabilities with customer-centric approach
• Excellent communication and collaboration skills with ability to work independently and as a team
• Understanding of performance measurement frameworks and service quality standards

Please submit your application to our Career Page at: https://careers.tal.sg/job/ManagerSenior-Manager%2C-Customer-Experience-&-Service-Planning/296-en_GB/

Mama Shelter is more than a hotel — it’s a vibrant place to live, eat, work, and play. We are looking for an energetic and people‑focused Guest Service Manager (Duty Manager) to lead hotel operations during assigned shifts, ensuring exceptional guest experiences, smooth daily operations, and strong team coordination while embodying Mama’s playful and caring personality.

KEY RESPONSIBILITIES

Guest Experience

• Act as the main guest contact during the shift, ensuring warm, personalised, and engaging service.
• Handle guest feedback, requests, and complaints with professionalism and empathy.
• Oversee VIP arrivals, special occasions, and guest recovery situations.
• Ensure service standards are consistently met across all guest touchpoints.

Operational Leadership

• Oversee daily hotel operations including Front Office, Housekeeping, Security, and coordination with F&B.
• Monitor arrivals, departures, room status, and occupancy flow.
• Support restaurant operations and table management during peak periods in collaboration with F&B teams.
• Take charge during operational challenges, disruptions, or emergencies.

Team Supervision

• Lead and support operational teams on duty.
• Ensure proper shift handovers, staffing coverage, and compliance with SOPs.
• Coach team members to maintain high standards of service and professionalism.
• Act as Manager On Duty in the absence of senior management.

Systems & Administration

• Use hotel operational systems to manage daily operations effectively.
• Authorise room moves, billing adjustments, paid‑outs, and rate changes within guidelines.
• Ensure accurate shift reports, logbooks, and incident documentation.

Safety, Security & Compliance

• Ensure adherence to hotel safety, security, and emergency procedures.
• Coordinate emergency responses when required.
• Maintain compliance with brand standards and local regulations.

SYSTEMS KNOWLEDGE (REQUIRED / PREFERRED)

• Simphony (POS) – restaurant and bar transactions, guest billing, voids, and checks
• SABA (Table Management System) – restaurant reservations, guest flow, and seating optimisation
• Opera Cloud (PMS) – check-in/check-out, reservations, room allocation, guest profiles
• Housekeeping & maintenance coordination systems (e.g. task or room-status platforms)
• Basic proficiency in Microsoft Office and reporting tools

REQUIREMENTS & QUALIFICATIONS

• Minimum 3 years’ experience in hotel operations or front office supervisory roles.
• Diploma or Degree in Hospitality, Tourism, or related field preferred.
• Strong leadership, decision‑making, and problem‑solving skills.
• Guest‑focused mindset with excellent communication skills.
• Comfortable working rotating shifts, including weekends and public holidays.
• Confident using hospitality systems and handling multiple priorities simultaneously.

Job Description

• Oversee servicing, maintenance, and repair of HVAC systems, especially water-cooled and air-cooled chillers
• Manage a team of technicians and subcontractors for preventive and corrective maintenance
• Plan and schedule service jobs, ensuring timely completion and client satisfaction
• Attend site inspections, troubleshoot system issues, and provide technical solutions
• Ensure compliance with safety standards, regulations, and company policies
• Liaise with clients, consultants, and internal teams on service matters
• Prepare service reports, quotations, and maintenance contracts
• Monitor spare parts inventory and coordinate procurement
• Drive continuous improvement in service quality and operational efficiency

Job Requirements

• Diploma/Degree in Mechanical Engineering, Electrical Engineering, or related field
• Minimum 5–8 years of experience in HVAC/chiller systems, with supervisory experience
• Strong knowledge of chiller systems (e.g., centrifugal, screw, scroll chillers)
• Familiar with BMS, cooling towers, pumps, and chilled water systems
• Good leadership, problem-solving, and communication skills
• Ability to manage multiple projects and work under pressure
• Knowledge of local safety regulations and standards (e.g., MOM, WSH in Singapore)
• Proficient in MS Office and report preparation

Preferred Qualifications

• Experience in managing large commercial or industrial HVAC projects
• Relevant certifications (e.g., BCA, BizSAFE, HVAC-related certifications)
• Class 3 driving license (Singapore) is an advantage

Full-time Centre Manager - Oodles Math (AMK Centre)

OodlesMath (AMK Centre), operated by LK Prime, is opening a new tuition centre and seeks a passionate Centre Manager who thrives in a lively and positive environment.

• Position: Centre Manager (Full-time)

• Location: 728 Ang Mo Kio Ave 6

• StartDate: Mid-April 2026

What You’ll Do

• Keep the centre running smoothly with daily admin and operations

• Help achieve student enrolment and retention goals

• Communicate warmly with parents/guardians and respond promptly to queries

• Liaise with HQ on tuition programmes and learning materials

• Manage payments and keep records accurate

• Coordinate teachers’ schedules to ensure smooth class operations

• Support student reviews and promotions

• Ensure student safety and well-being

• Maintain a clean, welcoming centre and classrooms stocked with materials

• Assist with ad-hoc projects when needed

What We’re Looking For

• Diploma or equivalent qualification

• At least 2-3 years’ experience in education, retail, airlines, or other customer-focused industries

• Strong communication skills in English; proficiency in Mandarin is preferred

• Kind and nurturing with children; professional with parents

• Organised, reliable, and proficient in MS Office and Excel

• Able to work

∙ Wednesday to Friday: 1:00pm – 9:00pm

∙ Saturday and Sunday: 9:00am – 6:30pm

∙ Closed on Mondays, Tuesdays, and Public Holidays

• Open to Singaporean Citizens or Permanent Residents only

How to Apply

Please submit your resume/CV to LKprime.sg@gmail.com or WhatsApp us at +65 8490 6748. Only shortlisted candidates will be contacted for an interview.

About Oodles Math (Previously Oodles Learning)

Since 2010, Oodles Learning has been the only certified Math tuition partner of onSponge, delivering the official onSponge learning programmes across its 19 centres in Singapore. Our coaches are stringently selected, rigorously trained, and assessed to ensure our students’ highest quality of education.

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission - To Serve Mankind - to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

RESPONSIBILITIES

Role Overview

The Centre Manager leads the operations and programme delivery of THK bloom ESLP @ Eunos Crescent, overseeing a multidisciplinary team to deliver a person-centred, training-focused programme for adults with disabilities.

Besides centre operations, the Centre Manager is also responsible for:

• Supporting the implementation of the NOURISH (functional) and FLOURISH (vocational) curriculum,
• Overseeing the Individualised Development Plan (IDP) process,
• Driving programme outcomes and trainee progression, and
• Maintaining strong alignment with MSF, SgEnable, and THKMC standards.

The Centre Manager plays a critical role in translating ESLP's programme philosophy into day-to-day practice, while ensuring operational stability and staff capability.

Roles & Responsibilities

1. Programme Support & Delivery

• Supporting the Programme Lead in the implementation of NOURISH (functional) and FLOURISH (vocational) training programmes within the Campus.
• Work with Programme Leads, Programme Executives, and AHPs to ensure alignment between:
  • Functional training
  • Vocational pathways
  • Employment readiness

2. IDP Oversight & Outcome Accountability

• Ensure the timely and accurate execution of the IDP process within the centre, including:
  • Assessments (CAF-R, ILAS, etc.)
  • MDT goal setting
  • Progress monitoring
  • 6-month and 12-month reviews
• Monitor staff compliance with IDP timelines and quality standards.

3. Multidisciplinary Team (MDT) Coordination

• Facilitate strong collaboration across:
• Programme staff
• Allied Health Professionals (Psych, OT, SW, Job Coach)
• Ensure MDT discussions are conducted effectively and contribute to holistic care planning.

4. Staff Management & Capability Building

• Lead, supervise, and develop a team of Programme staff and support staff.
• Support staff performance management, coaching, and professional development.

5. Operations & Centre Management

• Oversee day-to-day centre operations, ensuring:
  • Smooth programme execution
  • Adequate staffing and deployment
  • Safe and conducive learning environment
• Manage incidents, risks, and compliance with organisational policies.
• Ensure accurate documentation and record-keeping of trainee data.

6. Caregiver & Stakeholder Engagement

• Support the Social Work Team in engaging of caregivers in areas related to:
  • Programme direction
  • Fees
  • Trainee progress
• Liaise with external stakeholders including MSF, SgEnable, and community partners.

7. Programme Monitoring & Continuous Improvement

• Track programme effectiveness and identify areas for improvement.
• Work with Head of Community Services to refine:
  • Curriculum delivery
  • Processes
  • Operational workflows
• Contribute to data reporting and evaluation efforts for ESLP.

8. Resource & Budget Management

• Manage centre budget and resources responsibly.
• Oversee procurement of equipment and materials required for programme delivery.

9. Reporting & Compliance

• Prepare and submit reports required for internal management and external stakeholders.
• Ensure compliance with MSF / SgEnable guidelines and audit requirements.

• Diploma/Degree in relevant discipline

• At least 3 years of relevant work experience in a position of leadership and operational management
• Experience in a social service setting preferred
• Passionate and willing to work with persons with disabilities
• Strong leadership and team management skills
• Ability to operate in a complex, evolving programme environment
• Good understanding of person-centred planning and multidisciplinary work
• Strong organisational and problem-solving skills
• Proficient in MS Office and related computer skills
• Effective communication with both staff and caregivers
• Committed to improving outcomes for Persons with Disabilities

Job Description:

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
• Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.

Skills & experience needed:

• Diploma in IT / Computing / Engineering or ITE Certificate with relevant IT experience
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information:

• Location: Hillview
• Salary: $2,600 - $3,200
• Performance Bonus
• 18 Days Annual Leave
• Duration: Contract ended Jan 2029
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)
• Before onboarding there is a 8-10 weeks lead time for pre employment checks after successful interview

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Roles & Responsibilities:

· Provide technical support and Install computer hardware, software and networks to new or exist staff

· Maintain and update IT inventory

· Monitor daily backup

· Troubleshoot on IT system, hardware and office equipment

· Knowledge of online system (HR System – Infotech / Microsoft / Autocad) is an advantage.

· Assist and renew of licensing (AutoCAD)

· Setting up Printer software

· Undertake any other ad-hoc work as assigned

Requirements:

Ø Possess a Local Diploma or equivalent in IT

Ø 1-2 years of relevant experience

Ø Fresh graduates are welcome to apply

We are looking for an Onsite Project Manager who will work closely with our customer in Singapore to strengthen relationships, support ongoing projects, and identify new business opportunities. This role serves as the key bridge between the customer and the offshore delivery team in Vietnam, ensuring smooth coordination while proactively expanding collaboration and engagement with the client.

Key Responsibilities

• Build and maintain strong relationships with customer stakeholders through regular onsite engagement.
• Act as the main point of contact for customer communication, project discussions, and new initiatives.
• Identify new business opportunities, project extensions, or service improvements based on customer needs.
• Work with internal delivery, pre-sales, and account teams to support proposals and expand the scope of engagement.
• Coordinate closely with the offshore Project Manager and engineering teams in Vietnam to ensure smooth project execution.
• Facilitate regular sync-up meetings between the customer and offshore teams about project status
• Monitor project progress, address issues proactively, and ensure high customer satisfaction.
• Provide project updates, reports, and risk management.
• Support resource planning and coordination with offshore teams.

Requirements

• 5+ years of experience in IT Project Management, Customer Engagement, or Account Management.
• Strong client-facing experience with the ability to build trusted relationships.
• Experience working with offshore delivery teams is preferred.
• Ability to identify business opportunities and support account growth.
• Excellent communication, negotiation, and stakeholder management skills.
• Experience in IT services, software development, or technology consulting environments

Preferred

• Experience working in software development or IT services outsourcing environments.
• Exposure to business development, account management, or presales activities.
• Familiarity with Agile or hybrid delivery models.

Centre Manager (Enrichment Centre)

Working Days:

Mon-Fri: 2pm-8 PM (2 days off day)

Sat & Sun: 9am-5pm

Work Location: Marine Parade

Salary: $3,000 – $4,000 + Performance Incentives + Annual Profit Share + Performance-Based Equity (Incentives gross up to $6000

Reporting to: Director / Head of Academics

Key Responsibilities

• Promote centre programmes, courses, and ongoing promotions to customers
• Follow up with leads and existing clients to arrange trial lessons
• Conduct programme presentations and convert enquiries into enrolments
• Lead roadshow activities to generate leads and trial sign-ups
• Track and follow up on renewal cases
• Oversee daily centre operations, including scheduling, teachers, trainers, and centre activities
• Support sales target achievement and weekly lead generation targets set by management

Requirements

• 8 years of post-qualification relevant working experience
• At least 3 years in a Centre Manager or similar role
• Experience working in an enrichment centre in Singapore

Benefits

• Performance incentives
• Annual profit share
• Performance-based equity

If you are keen to apply, please send me your resume and job applied for on WhatsApp at 9789 3505 or email me at anabel.thesupreme@gmail.com (˶ᵔ ᵕ ᵔ˶)

❄️Anabel Boon Xue Qi | Recruitment Consultant (R25159272) |

Responsibilities

Strategic Leadership

Develop and execute strategic plans that align with Ministry of Health (MOH).

Programme Development, Implementation and Centre Operation

Lead the implementation of programs with an emphasis on senior volunteerism and intergenerational engagement.

Review Individual Care Plans (ICP) to ensure high standards of care.

Manage finances, facilities, equipment and maintaining operational performance

Conduct fire evacuation exercises.

Handle public inquiries and driving publicity for the centre.

Statutory Submissions / Reporting

Ensure all required reports and data are submitted to the MOH accurately and on time including quarterly subventions.

Provide monthly centre reports to the organisation’s President.

Staff Development

Manage client-staff ratios for the day care and community rehab services.

Implement staff coaching and mentoring programs and conducting yearly staff appraisal.

Community Collaboration

Build partnership with community and public agencies.

Engage in key issues such as active aging, dementia care, caregiving support and family counselling etc.

Any other duties as assigned.

Requirements

·        Diploma/degree in Business Management, Gerontology or other relevant fields

·        Good written and spoken English

·        Ability to converse in Mandarin and major dialects is an advantage

·        A mature individual and a team player with good interpersonal and communication skill

·        Possess analytical and problem-solving skills

·        Possess a passionate and sincere disposition to care for frail seniors in the Centre

·        Proficient in Microsoft Office – MSWord and Excel

IT Support Executive
Salary: $3700 - $4700
Working hours: 8:30am - 5:30pm
Location: Woodlands Ave (Nearest MRT: Admiralty)

Job Description:

• Help Desk Support: Respond to user queries, troubleshooting issues, and resolve hardware/software/network problems.
• Software Installation & Configuration: Install, update, and configure applications to support business needs.
• Hardware Support: Maintain and troubleshoot computers, laptops, printers, scanners, and peripherals.
• Network Support: Monitor and resolve connectivity issues, LAN/WAN performance, and internet outages.
• User Account Management: Create, update, and manage user accounts, including password resets and access permissions.
• Security & Virus Protection: Implement IT security measures, manage antivirus software, and conduct security audits.
• Data Backup & Recovery: Ensure data integrity, manage backup procedures, and assist in recovery of lost/corrupted data.
• Mobile Device Support: Assist with setup, configuration, and troubleshooting of mobile devices.
• Remote Support: Provide assistance to remote/offshore employees via remote access tools or phone support.
• IT Asset Management: Maintain inventory of hardware/software assets, track licenses, and manage lifecycle.
• Documentation: Create and update IT procedures, troubleshooting guides, and system configurations.
• Training & User Education: Conduct sessions and create resources on IT best practices and security awareness.
• Vendor Management: Liaise with vendors for hardware/software services, support contracts, and warranty claims.
• Compliance & Policy Adherence: Ensure IT practices comply with regulations and internal policies.
• Continuous Improvement: Identify and implement process improvements to enhance efficiency and user satisfaction.

Business Application Support & Development:

• Create and manage company portals for internal use.
• Configure and customize Zoho applications (CRM, Desk, Projects, Creator, People) to meet business requirements.
• Develop and maintain application approval workflows (leave requests, expense approvals, onboarding processes).
• Integrate Zoho with other enterprise tools (Microsoft 365, Google Workspace, ERP systems).

Process Automation:

• Streamline operations using Zoho Creator, Power Automate, or similar workflow automation tools.
• Perform any other ad hoc tasks as assigned.

Requirements

• Experience with help desk systems and remote support tools.
• Preferably with 2 years’ relevant work experience.
• Familiarity with IT security practices and compliance standards.
• Hands-on experience with Zoho applications (CRM, Desk, Projects, Creator, People) and ability to build portals/workflows.
• Exposure to other enterprise software (Microsoft 365, Google Workspace, ERP systems).
• Ability to install, configure, and troubleshoot business applications across desktop and mobile platforms.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional, ITIL Foundation, Zoho certifications) are a plus.

Email: supreme.jacksontan@gmail.com

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

IT Associate Service Engineer

4 days, 12 hours rotating shift from 8-8

Salary: Basic $2400 + Shift allowance & attendance allowance (Gross $2800)

Location: Changi

Job scope:

• Perform technical maintenance and troubleshooting activities for the Video Management System (VMS), specifically with Milestone XProtect, ensuring optimal system functionality
• Maintain critical systems to ensure service uptime and meet operational performance targets
• Respond promptly to all onsite operational incidents, ensuring resolution with established SLAs
• Performs all duties in a safe and orderly manner, without interruptions to production, and in accordance with approved procedures, Company policies and comply with all environmental, health and safety rules.
• Identify, report and address work discrepancies, defects and inconsistencies
• Generate and submit daily maintenance reports
• Perform basic system and network troubleshooting
• Any other tasks and duties as directed by the supervisory personnel or Management.

Requirements:

• Diploma/Nitec graduates in Information Technology (IT) or related qualifications are welcome to apply.
• Must be able to work in a 12-hour rotating shift work schedule.
• Experience in Microsoft Office productivity software.
• Basic Knowledge on Window servers and Milestone VMS system troubleshooting
• Basic Knowledge on Local Area Networking, switch configuration and VLANs.

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Responsibilities and Duties

• Provides second-line investigation and diagnosis
• Resolves and closes incidents/service requests as per helpdesk procedures & allocated timelines
• Escalates unresolved incidents/service requests within agreed timescales
• Logs relevant incident/service request details per helpdesk procedures
• Communicates with client regarding incident progress
• Troubleshoots and resolves PC incidents and/or VIP requests
• Ensures tickets are updated at all times until issues are resolved
• Liaises with clients, other IT support groups and 3rdparty providers when necessary
• Coordinates with vendors for hardware repair
• Performs staging of PCs / Laptops
• Performs IMAC (Install, Move, Add and Change)
• Administrate mobile phone requests (Corporate Sim card)
• Prepare Video Conferences on request
• Assists on special events coverage
• Creates/maintains documentation

Requirements

• 5+ years of working experience with desktop/network equipment in IT environment, providing onsite support
• Possess an ITE or Diploma in Computing/Electrical/Electronic Engineering or related field of study
• Proficient in utilizing a variety of office software, specifically: Word, Excel, PowerPoint, SharePoint and Outlook
• Ability to write technical support documentation a plus

**Job Summary:**

The IT Support Technician serves as the front-line defense of client’s IT systems, providing essential support to ensure smooth and stable operations. This role is responsible for troubleshooting technical issues, implementing solutions, and assisting in the maintenance of infrastructure - contributing to an efficient, secure, and reliable IT environment. This role involves both on-premise and remote support, with regular onsite presence required for installation, maintenance, troubleshooting and project implementation.

**Key Responsibilities:**

1. **Infrastructure Deployment and Setup:**

- Conduct site assessments, layout planning, and onsite testing.

- Configure, set up, deploy and decommission infrastructure components onsite, according to established plans and safety standards.

- Provide onsite support for infrastructure deployments, hardware setup and system troubleshooting, ensuring minimal disruption to business operations.

2. **Network and System Administration:**

- Configure network hardware and software components, including switches, routers, servers etc.

- Monitor, maintain and troubleshoot network systems to ensure optimal uptime and service delivery.

- Manage user accounts, permissions, and access control for both local and cloud-based systems.

- Perform regular system maintenance, including patch management and updates, to ensure systems remain secure and efficient.

3. **Network Security:**

- Maintain data backups and disaster recovery plans and conduct regular testing to ensure business continuity.

- Detect, report and respond to cyber and data-related incidents; identify affected systems and users, and ensure efficient incident resolution.

- Assist in implementing security protocols, firewalls, and antivirus solutions to safeguard data integrity.

4. **Technical Support and Training:**

- Provide end-user support by identifying and troubleshooting technical issues within defined timeframes.

- Manage end-to-end problem-solving processes adhering to service level agreements.

- Develop user guides and provide training to users on various systems, applications and technologies.

5. **Documentation and Collaboration:**

- Maintain detailed documentation of support activities, system configurations and network setups and project progress.

- Collaborate with internal teams, system engineers, cybersecurity teams and third-party vendors to ensure IT infrastructure meets business needs.

- Plan, monitor and manage IT infrastructure service to ensure effective delivery aligned with service level targets.

5. **Project Management:**

- Develop and manage detailed project plans for infrastructure deployments and upgrades, including timelines, resource allocation and milestones, ensuring successful delivery of projects within agreed parameters.

- Monitor and allocate available resources to meet project objectives, ensuring the projects are completed on time and within scope.

- Coordinate with internal teams and external stakeholders to ensure effective communication, risk management and alignment of projects with business objectives.

- Track and report on projects progress regularly, identifying potential risks and proactively implementing mitigation strategies to minimise project delays.

**Key Performance Indicators (KPIs):**

- Ticket resolution time

- Customer satisfaction (CSAT)

- Network/system uptime

- Documentation completeness and accuracy

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**Job Requirements:**

1. **Education:**

- Diploma or Bachelor’s degree in Information Technology, Computer Science, or related fields.

2. **Technical Skills:**

- Strong knowledge of Windows, macOS, and Linux operating systems.

- Hands-on experience with desktop hardware, software, printers, and networking devices.

- Familiarity with Active Directory, Office 365 administration, and VPN configurations.

- Knowledge of basic cybersecurity practices and troubleshooting methods.

- Ability to work with various remote support tools and ticketing systems (e.g., Zendesk, Jira, etc.).

3. **Experience:**

- Minimum of 2 years of IT support experience, preferably in a managed services environment.

- Experience in supporting cloud-based solutions (AWS, Azure, Google Cloud) is a plus.

4. **Soft Skills:**

- Strong problem-solving abilities, able to think on your feet and provide quick resolutions.

- Excellent communication skills with the ability to explain technical issues to non-technical users.

- Team player, willing to collaborate and share knowledge.

- Strong organizational skills with attention to detail, able to handle multiple tasks and priorities.

5. **Certifications (Preferred):**

- CompTIA A+, Network+, or Security+

- Microsoft Certified: Azure Fundamentals

- Cisco Certified Network Associate (CCNA)

**What We Offer:**

- A dynamic, team-oriented work environment.

- Opportunities for professional growth and development.

- Competitive salary with performance bonuses.

- Health benefits and ongoing training.

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**Application Process:**

Interested candidates should submit their CV and a cover letter detailing their qualifications and experience via our online portal.

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This job will suit someone with a proactive attitude, a passion for technology, and a strong commitment to customer service. If you’re eager to expand your skills and be part of a team driving innovation in IT solutions, we’d love to hear from you.

Job Overview

We are a dynamic trading company based in Singapore. Our IT team is essential in managing infrastructure, ensuring smooth system operations, and implementing solutions to support business needs. We are seeking a Senior IT Support Specialist to help maintain the efficiency of our IT systems and support day-to-day technical operations.

Responsibilities and Duties

Global Office IT Support

• Provide senior-level IT support for global offices, ensuring efficient and smooth IT operations across all locations.
• Troubleshoot and resolve complex hardware, software, and network issues, minimising downtime and disruptions.
• Oversee the provisioning, configuration, and lifecycle maintenance of IT equipment across office environments.

System Administration & User Management

• Administer user accounts, permissions, and Microsoft 365 services, ensuring seamless access and collaboration tools for all employees.
• Manage IT onboarding and offboarding procedures, providing efficient setups and deactivation of access.
• Maintain and update an accurate inventory of IT assets across global office locations.

Escalation & Leadership

• Act as the primary escalation point for complex IT-related issues, ensuring quick resolution for regional teams.
• Develop and implement IT support standards, documentation, and best practices across regions.

Project Management & Infrastructure Support

• Lead and support infrastructure projects, including office expansions, system upgrades, and global IT rollouts.
• Collaborate with external vendors to ensure consistent and high-quality service delivery.

System Monitoring & Performance

• Monitor IT systems’ performance and reliability, identifying opportunities for improvement and optimisation.
• Contribute to ongoing digitalisation efforts, enhancing system capabilities and efficiency.

Qualifications

• Education: Degree or Diploma in IT, Computer Science, or a related field.
• Experience: 5+ years of IT support experience, with at least 2 years in a senior or regional role.
• Skills: Strong communication skills, with the ability to support cross-cultural and cross-regional teams.
• Highly organised, self-driven, and capable of managing IT operations across multiple time zones.
• Open to providing 24/7 IT support as required.

Job Description & Requirements

We are seeking a Japanese-speaking IT Support to join our client, an MNC within the Financial sector. The successful hire should be proficient in Japanese language at a business level, in order to manage native Japanese stakeholders and bridge communication gaps between them and local technical teams. This role will also be responsible for ensuring smooth day-to-day operations of various applications and systems.

Responsibilities:

• Provide 1st & 2nd level support for user technical issues or IT incidents.
• Act as the primary point of contact for Japanese native stakeholders, ensuring technical issues are explained clearly without losing the cultural context
• Translate complex technical requirements from stakeholders into actionable tickets for global development teams.
• Maintain documentation of system configurations and support procedures in both English and Japanese.
• Work closely with L3 support and vendors
• Define vendor SLAs and ensure compliance from relevant parties
• Be involved in various application enhancement projects, from planning through implementation and support phases
• Ad hoc tasks assigned.

Requirements:

• Bachelor's degree or equivalent experience.
• Business level proficiency in Japanese to communicate with Japanese native stakeholders (JLPTN1/N2 equivalent).
• Ideally around 4-5 years of IT support or IT related experience
• IT certs are advantageous to have (ie. ITIL, CompTIA, Microsoft certs, Azure DevOps etc.)
• Experience with ITSM/ ticket management tools like Servicenow, Zendesk, Jira etc. preferred
• Good communication skills, problem solving and teamwork skills.

Interested applicants who meet the requirements stated above please apply to this post, or send in your resume to yingtan@techgrid.co
We regret that only shortlisted candidates will be contacted.

Position Objective

The IT Service Desk Specialist is a highly motivated professional with expertise in technical support, specialising in troubleshooting and analysis. This role is dedicated to delivering superior customer service and ensuring that unresolved issues and inquiries are escalated promptly in accordance with established protocols and Service Level Agreements (SLAs).

As an integral member of the IT Service Desk team, the specialist provides Level 0 and Level 1 support for IT incidents and service requests. They act as the primary point of contact for all user incidents, requests, and general communications.

Furthermore, the specialist is committed to enhancing user awareness of IT-related issues and promoting the appropriate utilisation of IT services and resources.

Responsibilities

Key duties and responsibilities are not limited to those listed below:

• Deliver exceptional customer service by promptly and professionally addressing customer needs and concerns.

• Manage IT service incidents reported by school users through the Service Desk Support Portal, specifically those related to personal computers, networks, platforms, and applications.

• Effectively resolve issues or provide alternative solutions to restore IT services to normal operation within the established Service Level Agreement (SLA).

• Escalate unresolved issues or additional support requests to the appropriate support team.

• Provide timely updates to customers regarding the status of outstanding issues in accordance with targeted service levels.

• Ensure accurate and comprehensive documentation of customer interactions and transactions within the IT Service Desk Management System.

• Provide end-user support for classroom technology to educators, assisting with IT and audio-visual equipment such as Interactive TVs, Apple TV, projectors, and associated applications to expedite the return to normal classroom activities.

• Oversee the life cycle management of IT assets, including the registration, tracking, and decommissioning of hardware devices and software licenses.

• Conduct upgrades to PC hardware and software, which includes regular maintenance and installation of service packs, patches, and applications.

• Remain updated on product knowledge, policies, and procedures to furnish customers with accurate and relevant information.

• Execute additional responsibilities as directed by the Head of IT Operations and Business Partnering, the Helpdesk Manager, or other designated personnel within the School.

Position Requirements

• Strong analytical and problem-solving skills are essential. The ability to think creatively and identify technical issues for effective resolution is important.

• Practical knowledge and experience in providing IT Service Desk support are required.

• A high standard of customer service skills is necessary.

• Demonstrated ability to work effectively in a team environment, coupled with excellent time management and organizational skills.

• Capable of handling multiple tasks at the same time.

• Proficiency in English, with clear and concise verbal and written communication skills, is important.

• A hands-on approach with the capacity to quickly learn and apply new systems in the work environment is essential.

• Proven ability to provide support for the following:

o Microsoft Windows 10 and later

o Apple iOS

o Apple macOS

o Microsoft Office 365 application suite

o Google Workspace (formerly G Suite)

o IT hardware support for both Apple and Windows devices

Qualifications

You have:

• A diploma or degree in an IT-related discipline.

• Minimum 1 year of Customer Service Experience in a Technical Service Desk environment preferred.

• Advantage if you have:

o ITIL-related certifications

o Microsoft-related certifications

o Apple-related certifications

Working hours:

Mon to Fri, 8am to 5pm

Benefits:

• Location: Biopolis / 1 Jalan Kilang
• Great employee benefit
• Weekly office lunches
• Reporting Line: IT Team Lead User Support - Global

Main Objective: 

Provide high level support to end users of computer equipment and systems maintenance to include workstations, software and peripherals, including Labs and Exhibits.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Installs, configures, maintains and troubleshoots hardware, software, computers, printers, and other peripheral devices and ensures effective use of hardware and software resources
• Collaborates with other company departments or Global IT teams to function as a liaison throughout the development, testing, and implementation of new product or operating system installs and/or upgrades ensuring end users are adequately supported
• Manages IT projects, attends project meetings to communicate status to appropriate parties, develops and disperses all levels of necessary documentation, and stays current with system information, changes and updates
• Managing Outsourced End User Support vendors both locally and through SEA region with other IT team members
• Oversight of work conducted in SEA region by End User Support vendors
• Provides support for various technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services in compliance with service level agreements utilizing diagnostic and other tools to maintain, troubleshoot and restore service or data to systems
• Provide phone support based on support rotation schedule and monitors ticketing system for incoming issues and identifies, escalates and redirects problems requiring urgent attention to appropriate resources in compliance with SLAs
• Creates, updates, and submits status reports, documentation, and procedures relative to assigned End User Support processes and procedures
• Collaborate on technical matters to other APAC End User Support Representatives including day-to-day questions from End User Support or other departments

• Perform other reasonable ad-hoc duties related to the role as assigned by the direct line manager.

Incidental Duties:

The above statements describe the general nature and level of work being performed in this job.  They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

Education and Experience:

High school diploma or equivalent required

Associate’s and/or bachelor’s degree in CS / MIS preferred

Minimum of four years of technical/systems support-related experience required

Prior experience in a manufacturing environment is a plus

Knowledge and Skill Requirements/Specialized Courses and/or Training:

Knowledge and experience with IT Helpdesk systems Required

ITIL practices preferred

Machine, Tools, and/or Equipment Skills:

PCs and have a command of Excel, PowerPoint, and Word plus any additional communications equipment as needed.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Mathematical Skills

Ability to comprehend and apply mathematical principles to the degree required to perform the job based upon job requirements. 

Language and Communication Skills:

Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above.  Ability to verbally communicate ideas and issues effectively to other team members and management.  Ability to write and record data and information as required by procedures.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is frequently required to sit; use hands and fingers, to handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. 

Vision Requirements:

Visual acuity is necessary to do the job safely and effectively. 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The area that this job is performed in is a general office or open cubicle/workstation environment. The noise level in the work environment is usually moderate.

Interested applicants are to apply with us!

Job Summary:

The Admin and IT Support Executive is responsible for providing day-to-day administrative support and basic IT assistance to ensure the smooth operation of the organization. This role includes maintaining office functions, supporting staff with IT-related issues, and coordinating with vendors.

Key Responsibilities:

Administrative Duties:

• Manage daily office operations and administrative tasks
• Handle correspondence, emails, and documentation
• Maintain records, filing systems, and inventory
• Coordinate meetings, schedules, and office logistics
• Liaise with vendors, suppliers, and service providers
• Support facilities management (maintenance and repairs)

IT Support Duties:

• Provide first-level IT support (hardware, software, and network issues)
• Set up and configure laptops, desktops, printers, and devices
• Manage user accounts (email, system access, passwords)
• Support Microsoft 365 and basic network troubleshooting
• Maintain IT inventory and asset tracking
• Coordinate with external IT vendors for advanced issues

Facilities & Operations Support:

• Assist with maintenance and office setup
• Monitor equipment and report faults
• Support classroom or event setup, when required

Requirements:

• Diploma or Degree in IT, Computer Science, or a related field
• 1–3 years of relevant experience (fresh graduates may also apply)
• Basic knowledge of networking, hardware, and software support
• Familiarity with Microsoft 365 and office systems
• Good communication and problem-solving skills
• Ability to multitask and work independently

Key Competencies:

• Strong organizational skills
• Attention to detail
• Customer service mindset
• Proactive and team-oriented attitude

Preferred Skills:

• Experience in an educational institution or office environment
• Knowledge of CCTV, biometric systems, or AV setup (optional)

Job Description
We are looking for a Level 1 IT Support Engineer with at least 2 years of experience to provide first-level technical support and ensure smooth operation of hardware, software, and network systems.

Key Responsibilities

• Provide first-level support for hardware, software, and network issues
• Install, test, and repair computing equipment and peripherals
• Perform start-up and commissioning of systems at customer sites
• Manage incidents and service requests, ensuring timely resolution
• Handle access management and change requests according to company policies
• Prepare and maintain documentation of service reports and maintenance activities

Requirements

• Minimum 2 years of experience in IT support
• Diploma or higher in Information Technology, Computer Science, or related field
• Knowledge of Windows/Linux operating systems and basic networking
• Strong troubleshooting and problem-solving skills
• Good communication skills and customer-oriented mindset

Work Arrangement

• Primary location: Chinatown Point or Goldhill Plaza
• Occasional visits to 6 Marsiling Lane office