Total 610 Customer Service / Call Centre job vacancies

Job Responsibilities

• Set up and follow up with project and all staffs hardware, software issue.
• Set up and daily Maintain project and Server and data security.
• Set up and maintain project CCTV system.
• Apply the internet and set up project internet system
• Purchasing related software or other materials
• Set up bio matrix system
• Due with supplier of others software issues
• Ensure on call support for critical IT services work with relevant resolver group.
• Manage IT opportunities, risks and challenges pertaining to IT user help desk operations.
• Others IT related meter request by management.

Job Requirements

• Diploma in Computer Science/ IT Technology Information or related fields.
• Minimum 3 years relevant experience in IT Support / technical support.
• Good technical skills in windows based client environments with the respected support tools (remote desktop).
• Experience on MS365 Online Application support - include Office, OneDrive, Outlook, SharePoint, Teams and Modern authentication.
• Good team player with good interpersonal and communication skills
• Willing to be based at project site office.
• Working Location: West

Roles & Responsibilities

The IT Support Engineer provides hands-on IT support across the Raccoon Labs and partner companies. The role focuses on keeping endpoints and meeting rooms operational, managing company devices, and handling identity/access tasks, with exposure to basic server and network operations. You will also assist with small implementation projects and maintenance activities, delivering assigned tasks on time and within scope and budget. The role requires multi-regional support capabilities, ensuring SLA adherence, and a strong problem-solving mindset to address diverse technical challenges effectively.

Primary Duties:

Working closely with the Internal Operations Team and the Security team, you will have the following key responsibilities to support the Malaysia office, Singapore office, and remote team members:

• Configure and deliver Tier 1/2 support for company devices, workstations, and servers across macOS, Windows, and Linux environments.
• Provide technical support for video conferencing and meeting room systems (Zoom, Google Meet, Logitech), including weekly readiness checks, live issue resolution, and coordination of vendor RMAs.
• Procure, provision, and manage endpoints via MDM platforms such as Mosyle — overseeing enrollment, configuration, compliance, and device health monitoring.
• Administer identity and access management tasks in Okta, JumpCloud, and Google Workspace — covering the full employee lifecycle (user/service account creation, modification, and deprovisioning).
• Collaborate with the Office Operations teams and Head of Security on IT implementation and infrastructure projects.
• Assist in configuring, maintaining, and monitoring network and security appliances.
• Support the deployment and maintenance of cybersecurity systems such as CrowdStrike EDR and related protection processes.
• Troubleshoot and resolve issues across laptops, workstations, and servers, including patch management, backup services, and performance optimization.
• Maintain accurate IT asset inventory and lifecycle records (procurement, deployment, transfers, retirements), including management of spares and loaner devices.
• Document IT procedures, runbooks, and user guides; communicate resolutions and updates clearly to end users.
• Support small-scale IT implementations, rollouts, and scheduled after-hours maintenance (with prior notice).
• Develop and maintain IT automation scripts and workflows to improve efficiency in device management, user provisioning, system monitoring, and reporting.
• Other duties specified by the company as and when required.

Key Attributes

• Security-first mindset : prioritizes data protection and compliance in all IT activities.
• Honesty and integrity : acts with transparency, accountability, and ethical standards.
• Ownership mentality : takes initiative and responsibility for resolving issues and completing tasks.
• Solution-oriented : focuses on problem-solving with efficiency and creativity.
• Team spirit : collaborates effectively across teams and communicates clearly.
• Comfortable working in a hybrid environment (office based at Suntec City).

Qualifications and Experience

• Minimum Diploma in Computer Science or a related discipline, with at least 2 years of relevant hands-on experience.
• Proficiency in automation and scripting (e.g., Python, Bash, or PowerShell) to streamline IT processes and improve operational efficiency.
• Experience with MDM tools (e.g., Mosyle), identity and access management (Okta, JumpCloud, Google Workspace), and endpoint security systems (such as CrowdStrike).
• Experience working in the technology or software development industry is preferred, though not mandatory.
• Travel to the regional office is required.

Responsibilities:

• Responsible as overall on-site person-in-charge for property management services under this Building

• Responsible for smooth building/ facilities management operation including developing guidelines/ Standard Operating Procedures and advise the Building Owner with options available and best resolution based on requirements and its practices and site circumstances.

• Responsible for incident control, management, activation of rightful parties for incident response and timely reporting/ escalation.

• Responsible as Site Main Controller (SMC) under CERT team setup.

• Represent the Building Owner on Contractors’ management and to ensure Contractors’ safety compliance.

• Responsible for maintenance and upgrading activities including power shutdown for HT/LT (High Tension/Low Tension) servicing/genset load test, cyclical replacement works from planning, execution till defects closure.

• Responsible to advise Building Owner and make recommendation ensuring its maintenance regime by Contractors is timely, appropriate and adequate and licenses renewal/authorities submission are in compliance with latest authorities requirements, Acts, Regulations, Singapore Standards, Code of Practices.

• Responsible for preparation of annual OPEX/CAPEX budget, its control and monitoring.

• Liaison with its Users, customers and Contractors.

Requirements:

• Degree in Electrical Engineering / Mechanical & Air-Conditioning Engineering or equivalent with

• At least seven (7) years of relevant experience in managing similar facilities and data centre facilities, with three (3) years managerial roles in similar project scale and competent to handle key building infrastructure systems and FM200, VESDA, CRAU, BMS

• Compulsory certification:

• bizSAFE Level 2,

• CERT training / WSQ Respond to Fire & HazMat Emergency

• WSQ Implement Incident Management Processes

The role is responsible for managing day-to-day support of medium-scale maintenance projects, ensuring delivery in line with customer requirements and service level agreements. The Service Delivery Manager will coordinate health checks, application monitoring, incident handling, and customer queries. The position also involves managing vendors, service reporting, supporting business development, and guiding junior team members.

Responsibilities:

• Lead a team of Infra Engineers to perform managed service for entire IT Infrastructure
• Lead a team of Desktop Engineers to provide first level support and technical problem solving for non-IT end users
• Oversees and directs the day-to-day activities of an organization’s information technology (IT) infrastructure, ensuring that systems, services and applications work reliably and securely
• Monitoring and Incident Manage the performance of business-critical systems to prevent delays and quickly resolve ongoing issues
• Ability to engage organization’s management
• Set guidelines, policies and procedures and drive the execution
• Able to manage multiple deadlines - self-starter, able to prioritize appropriately
• Proficient in managing onsite as well as remote teams, as well as coordinating and communicating customer requirements
• Be proactive in highlighting potential issues or service improvement
• Provide supporting documentation, reports, and other information to management
• Expected to work during off-peak hours on system/maintenance activities
• Be a mentor to juniors

Essential Qualifications:

• High-level understanding of various complementing technologies including Systems, Network, Security, Databases, Monitoring, Patch management, High Availability, Business Continuity, and Automation
• Preferably having technical background in EUC and server management
• 5 – 7 years of working experience in IT, out of which at least 3 years in a team management role
• Possess excellent client service skills
• Positive, resourceful, creative and detail-oriented
• Passionate toward new and existing technologies
• Be effective in interpersonal communication and problem solving
• Sharp technical, analytical, and holistic problem-solving abilities
• Independent, accountable, and take ownership
• Ability to maintain trusting client relationships

Professional and/or Technical Certifications:

• ITIL Foundation certification

To apply,simply click the "Apply" button or send your updated profile to recruit@percept-solutions.com 

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.

Responsibilities:

• Ensure the stability and reliable operation of POS systems, network infrastructure, and IT systems.
• Provide first-level troubleshooting support for IT hardware and operational systems.
• Administer and monitor Windows and Linux server environments to ensure optimal performance.
• Apply and manage regular security patching to maintain system security and compliance.
• Support infrastructure maintenance activities, including upgrades and enhancements.
• Promote and support best practices in system usage across the organization.
• Execute and monitor patch management processes to ensure timely updates.
• Participate in planning and implementation of new systems and technology initiatives.
• Maintain strong working relationships with vendors and external partners.
• Coordinate with vendors, project teams, and users to resolve issues and ensure effective solutions.
• Maintain accurate records of IT assets, purchases, and lease information.

Requirements:

• Minimum Diploma in Computer Science, Information Technology, Business Information Technology, or related field.
• 2–3 years of relevant experience in IT support or infrastructure roles.
• Basic knowledge of network troubleshooting (L1 level).
• Exposure to cloud environments is an added advantage.
• ITIL Foundation certification is an advantage.

Interested candidates who wish to apply for the advertised position, please send in your resume to it@talenttradersg.com

EA License No: 13C6305

Reg. No.: R24120209 (GAN CHYE SHEN)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Provide technical support via phone, chat, email, and onsite visits, including troubleshooting and fault diagnosis.
• Coordinate with team members and vendors to resolve complex technical issues.
• Communicate technical information clearly to non-technical customers.
• Stay updated on IT and security products, solutions, and industry trends.

Requirements:

• Diploma in IT or equivalent
• At least 2 years’ hands-on experience in networking or cybersecurity support.
• Motivated, fast learner, and passionate about technology.
• Able to work on the following rotating shifts:
  7.00am - 4.00pm
  9.00am - 6.00pm
  2.00pm - 11.00pm

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

Supports the grant administration team in implementing the WSS scheme (Basic and Level Up) to support work skills upgrading of Singaporean lower-wage workers. This includes supporting the implementation of WSS (Level Up) for go-live by early 2026 and the business-as-usual for WSS (Basic) as follows:

1. Overall programme management, working with various stakeholders to ensure
   (i) smooth operations (ii) adherence to policy guidelines and proper governance, and (iii) risk mitigation of fraud and abuse.
2. Implement and review communications management plan to engage target audience and encourage take-up, e.g. creatives and content generation, PR & marketing.
3. Assess and manage appeal cases and escalated public enquiries, ensuring timely resolution of such cases, including drafting of replies to members of public.
4. Generate reports for monitoring of implementation progress and track key indicators (e.g. participation rate, grants disbursed).
5. Support the projection of budget requirements and reporting of budget utilisation at regular intervals
6. Manage the WSS outsource service provider to ensure services delivered are up to standard.

• Support in digitalisation projects that leverage data analytics and IT tools to improve business process efficiency, service delivery and compliance with governance and audit requirements.

Project Participation:

• Participate in cross-division projects to contribute to the organisation's strategic objectives;
• Any other duties and ad-hoc projects as assigned.

Requirements
Experience:

• Experience in grants administration, data analytics and customer service will be advantageous

Knowledge/Skills:

• Strong analytical and critical thinking skills
• Good project management and problem-solving skills
• Understand public governance and its principles, particularly in grants management policies and procedures
• Excellent communication skills
• Proficient with MS Word, Excel and PowerPoint;
• Any of the following relevant competencies and skills will also be advantageous:

- Data analytics

- Business process review

- Quality service management

- Design thinking

- Communication management and new media

Personal Attributes:

• Resilient to time pressure and work demands, with a creative flair for problem-solving and innovation.
• Strong interpersonal skills and able to engage external and internal stakeholders
• Resourceful and pro-active in managing work assignments with a can-do attitude
• Versatile and able to work well independently or in a team in a dynamic and fast-paced environment
• Organised, meticulous and detail oriented
• Be committed to the ethos of public service

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

We are hiring under Recruit Express headcount and details of this position are:

Job Title: IT Support Engineer (Contract, up to $3500)

Key Responsibilities:

• Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues.
• Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems.
• Provide technical assistance for operating systems, applications, and other software tools.

Hardware and Software Installation:

• Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards.
• Install and configure operating systems, software applications, and updates.
• Set up and configure network printers and other peripherals.

System Maintenance and Monitoring:

• Perform routine maintenance tasks such as system updates, patches, and antivirus scans.
• Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security.
• Manage user accounts, permissions, and access levels as per company policies.

Documentation and Reporting:

• Maintain accurate records of hardware inventory, software licenses, and configurations.
• Document technical procedures, troubleshooting steps, and solutions for knowledge sharing.
• Generate reports on system performance, incidents, and resolutions for management review.

Collaboration and Training:

• Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services.
• Provide training and guidance to end-users on basic IT operations, software usage, and best practices.
• Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts.

Requirements:

• Experienced in Microsoft 365 system support.
• Experienced in IT Helpdesk and Desktop support related roles.
• Experienced in hardware, software and network issue troubleshooting.

Interested applicants please send your resume to rita@recruitexpress.com.sg and look for:

Rita Shi Tianhe

Outsourcing Team

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

• Mentor and develop a high-performing support team, ensuring continuous training, clear goals, and efficient operations.
• Oversee issue resolution, optimize workflows, and implement proactive strategies to enhance customer satisfaction.
• Streamline support processes, leverage automation, and ensure compliance with security and industry standards.
• Stay ahead of industry trends, manage risks, and drive continuous improvements in service reliability and performance.

Requirements:

• Degree in IT/Cyber Security or equivalent.
• Certified in CompTIA A+, Azure Admin, AWS Solutions Architect, CCNA, ITIL, ScrumMaster, or Six Sigma.
• At least 5 years of hands-on experience in IT support or management, resolving issues in software, hardware, networking, and cloud environments.
• Proficient in OS (Windows, Linux, macOS), Networking (DNS, DHCP, firewalls, VPNs), Cloud (AWS, Azure, Google Cloud), Helpdesk (Zendesk, Freshdesk), CRM (Salesforce), and Monitoring Tools (Nagios, SolarWinds, Datadog).
• Knowledge of ITIL frameworks or similar.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

The Service Delivery Manager (SDM) is responsible for overseeing the end-to-end delivery and management of digital workplace services, ensuring SLAs, XLAs, customer satisfaction, and operational efficiency. This role involves working closely with cross-functional teams, including Service Desk, Deskside Support, IT Service Management, IT Innovation & Governance to drive high standards in service delivery and continuous improvement.

Key Responsibilities:

• Service Delivery Management - Manage the delivery of digital workplace services across client’s end user environments, ensuring alignment with SLAs, XLAs and customer expectations. Oversee the daily operations of environments, including asset management, incident management, change control, and problem resolution.
• Act as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and professionally.
• Proactively identify issues and work with the respective teams to resolve incidents and perform root cause analysis. Collaborate with IT Innovation and Governance team to drive adoption towards AI-assisted service delivery model for cost efficiency.
• Stakeholder and Client Engagement- Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics. Build and maintain strong relationships with client stakeholders, acting as an advisor and advocating for client needs internally. Coordinate with internal teams to ensure service adjustments meet evolving client requirements.
• Resource and Capacity Management - Oversee resource allocation and capacity planning to ensure optimal service delivery and performance. Ensure resource adjustments are made in response to forecasted demand and workload trends.
• Governance, Compliance, and Security - Ensure that cloud services comply with external stakeholders policies, standards, and external regulatory requirements.
• Reporting and Documentation - Provide detailed service delivery reports, tracking SLAs, XLAs, KPIs, and incident metrics. Maintain documentation related to operational procedures, knowledge management and incident records.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: At least 7 years in service delivery management in digital workplace services.
• ITIL v4 Foundation

Technical Expertise:

• Strong understanding of IT Service Management tools such as ServiceNow, digital employee experience tools such as Tanium DEX, 1E Taychon, Nexthink, endpoint management MS InTune,
• Including monitoring tools like CloudWatch, Azure Monitor, or equivalent. Familiarity with DevOps practices, incident management, and ITIL processes.
• Experience in cost management, budget tracking.
• Knowledge of agentic AI, digital employee experience automation tools and frameworks to enhance service efficiency.

Soft Skills:

• Excellent communication, analytical, leadership, and client relationship management skills.

Job Summary

Provide 1st and 2nd level technical support to end users by troubleshooting and resolving desktop, laptop, printer, and email issues. Manage Windows OS versions, MS Office applications, network connectivity, and hardware diagnostics to ensure smooth IT operations.

Responsibilities

• Deliver 1st and 2nd level technical support to resolve desktop client and hardware issues promptly
• Troubleshoot and repair laptop and printer problems to minimize user downtime
• Manage and maintain Windows XP, Vista, and 7 operating systems for optimal performance
• Configure and troubleshoot MS Office applications to support user productivity
• Administer network connectivity and printer mapping to ensure seamless access
• Configure and resolve email messaging issues in Outlook for effective communication
• Diagnose and repair desktop hardware faults to maintain system reliability
• Perform additional IT support tasks as assigned to meet operational needs

Work Summary

• Salary: $2600 - $2800

• Work location: Kallang, Alexandra, Tuas

• Working hours: 9am to 6pm, Monday to Friday

• Work benefits: AWS, medical benefits, overtime pay, transport allowance, 14 days annual leave

Provide frontline end-user support across devices, core productivity tools, and basic connectivity issues. Deliver fast resolution for common incidents/requests, execute onboarding/offboarding SOPs, and ensure clean ticket documentation and escalation.

Key responsibilities

• Handle Level 1 remote helpdesk tickets: password resets, access issues, device setup, basic application issues, and user how-to requests.

• Support end-user devices (PCs, laptops, mobile devices, printers) including basic diagnostics and peripheral checks. • Perform basic operating system support (Windows and macOS) and standard software installation/configuration (e.g., Microsoft Office).

• Configure user-side email, printers, and shared drive access; troubleshoot common Outlook profile and mailbox issues where applicable.

• Perform basic network troubleshooting on the endpoint side: LAN/Wi-Fi connectivity checks, IP conflicts, and VPN connectivity support.

• Run antivirus scans and conduct basic malware response steps; escalate security concerns per procedure.

• Support video conferencing tools (Microsoft Teams, Zoom) and basic meeting room user experience issues.

• Perform basic firewall/router checks such as reboot and health verification (no advanced configuration) when instructed and approved.

• Maintain IT asset tagging, inventory logging, and update records for device handovers.

• Log incidents accurately, follow ticketing discipline, and escalate to Level 2 or vendors with complete troubleshooting notes and evidence.

Interested and qualified applicants, kindly apply with or send your resume to:

Email to connect@people-connects.com

People Connects Pte Ltd | EA Licence No. 25C3002 | Lim Liang(Jason) | CEI Reg. No.: R2157225

IT Associate Service Engineer

4 days, 12 hours rotating shift from 8-8

Salary: Basic $2400 + Shift allowance & attendance allowance (Gross $2800)

Location: Changi

Job scope:

• Perform technical maintenance and troubleshooting activities for the Video Management System (VMS), specifically with Milestone XProtect, ensuring optimal system functionality
• Maintain critical systems to ensure service uptime and meet operational performance targets
• Respond promptly to all onsite operational incidents, ensuring resolution with established SLAs
• Performs all duties in a safe and orderly manner, without interruptions to production, and in accordance with approved procedures, Company policies and comply with all environmental, health and safety rules.
• Identify, report and address work discrepancies, defects and inconsistencies
• Generate and submit daily maintenance reports
• Perform basic system and network troubleshooting
• Any other tasks and duties as directed by the supervisory personnel or Management.

Requirements:

• Diploma/Nitec graduates in Information Technology (IT) or related qualifications are welcome to apply.
• Must be able to work in a 12-hour rotating shift work schedule.
• Experience in Microsoft Office productivity software.
• Basic Knowledge on Window servers and Milestone VMS system troubleshooting
• Basic Knowledge on Local Area Networking, switch configuration and VLANs.

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Our client opening a new tuition branch in Ang Mo Kio, and we’re looking for an Assistant Centre Manager who can balance operations with a passion for student growth. Be a key part of our founding team as we expand our math-focused community!

Key Responsibilities:

• Ensure smooth daily operations, including centre cleanliness and safety.
• Achieve student enrolment/retention goals and support student reviews.
• Communicate warmly and promptly with parents, guardians, and stakeholders.
• Liaise with headquarters regarding tuition programmes, materials, and updates.
• Manage accurate financial records, payments, and audit compliance.
• Coordinate teacher schedules and assist with ad-hoc projects. 

Requirements:

• Diploma in any discpline
• Min 1 year of experience in operations, preferably in education, retail, or hospitality.
• Kind and nurturing with children; professional with parents

Working Hours: 3 weekdays (1-9pm) + 2 weekend (9am-6pm)

Salary: Up to $3,500

Location: AMK

To apply, kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Chan Zi Hui

EA Registration No.: R1220899

EA License No.: 25C2695

• Well established company
• Basic $ 4000 - $4800 + Variable Bonus
• Excellent Welfare and Benefits + Career Progression
• Working location: Changi
• Working Days: Monday – Friday
• Working Hours: 9am – 6pm

Job Responsibilities:

• Improve customer service experience, create, engaged customers and facilitate department growth.
• Negotiate best rates with airlines and agents for interest of company.
• Negotiate best offer to client in interest of company.
• Take control of customer’s issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused towards that mission.
• Develop service procedures, policies and standards.
• Keep meticulous records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Build excellent relationship with carriers, clients and service providers.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.
• Share information with management on customers and market conditions.
• The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed.

Job Requirements:

• Minimum 4 years’ experience in freight forwarding or logistics, with at least 2 years in a supervisory or managerial role
• Strong knowledge of air, sea, and road freight operations
• Excellent customer service, communication, and problem-solving skills
• Proven leadership and team management experience
• Ability to handle pressure, prioritize tasks, and meet deadlines
• Proficiency in freight management systems and MS Office
• Strong commercial awareness and customer-focused mindset

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492