Total 550 Customer Service / Call Centre job vacancies

Responsibilities:

• Greet and welcome visitors so as to ensure that they feel valued and attended to.
• Answer, screen, and forward incoming phone calls while providing basic information when needed.
• Maintain cleanliness and organisation of reception and meeting areas.
• Coordinate and distribute mail, packages, and deliveries.
• To record incoming and outgoing mail neatly and accurately.
• Provide general administrative assistance to support daily business operations.
• Handle stationery, pantry and t-shirt requisition.
• General administrative and ad-hoc support as required

Requirements:

• Provision in written and spoken English
• Ability to communicate in Mandarin would be an advantage to effectively communicate with Mandarin-speaking clients.
• Strong communication and interpersonal skills
• Good organisational and multitasking abilities
• Basic computer literacy (e.g. Microsoft Office)
• 5 Days work week
• Transport provided at Yew Tee MRT Station

Assistant Centre Head – PlayFACTO School, Hougang

Responsibilities

• Plan and deliver lessons, manage classrooms, and track student progress to support their development
• Lead and coordinate a team of teachers and centre caretaker to ensure smooth daily centre operations
• Guide and support teaching staff to enhance student learning outcomes
• Implement safety protocols to maintain the wellbeing of students and staff
• Communicate effectively with parents and guardians about student progress, behaviour, billing, and administrative matters
• Collaborate with teachers to plan programmes and develop curriculum aligned with educational goals
• Assist Centre Head in achieving enrollment targets and managing student registrations
• Perform other duties as assigned by the Centre Head to support centre functions

Required competencies and certifications

• Diploma in Education, Teaching, or Business Management with at least 1 year of experience in a student care centre
• Proficiency in MS Office applications (Word, Excel, PowerPoint)
• Strong communication skills (written and spoken) to engage with students, parents, and staff
• Demonstrated interpersonal and leadership skills to manage teams and foster collaboration
• Ability to organise tasks meticulously, multitask effectively, and maintain diligence
• Passion for working with children and supporting their growth

Other Information

Salary (based on suitability and relevant experience):

• $2,800 - $3,200

We seek your understanding that only shortlisted candidates will be contacted.

• Perform calling of First Visit patient for attendance confirmation for several divisions
• Assist patient to reschedule appointment if required.
• Assist doctor in post triage cases appointment booking and update patients
• Performing checking of First Visit appointment wait time
• Assist Clinic in booking of urgent consultation appointment
• Support our department of medicine private clinics appointment booking and patient care coordination requirements.

Requirements

• Min Diploma in Nursing / any science courses
• No exp needed, training provided

Mon to Fri office hours
$12 / hour
healthcare industry

Interested candidates, please forward your resume to kevynhuang@recruitexpress.com.sg

Consultant: Huang Jingsheng Kevyn (R1333338)
Recruit Express Pte Ltd (99C4599)

Salary: up to $2700
Duration: 1 year
Working Days & Hours: Mon-fri office hrs
Location: One North

Job Description:
Perform routine and non-routine microbiological testing as part of R&D studies.

Preparation of media, perform sample plating, incubation and colony enumeration.

Handle and maintain laboratory equipment, ensuring it is calibrated and functioning accurately.

Document results in Electronic Lab Notebook (ELN) and upload data into the LIMS system (NEXUS).

Maintain lab cleanliness and manage lab supplies to ensure a well-organized and efficient work environment.

Ensure adherence to all site-specific safety and hygiene protocols.

Communicate any issues or abnormalities to R&D personnel and team leaders immediately.

Job Requirements: Min Diploma in Sciences or similar w min 1 yr of relevant microbiology experience

Interested candidates, please submit your resume to: allylok@recruitexpress.com.sg

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

allylok@recruitexpress.com.sg

1. Period: 1 year contract

2. Location: Airport Road

3. Working Hours: Mon – Fri: 0800-1735

4. Salary: Up to $2300

Job Descriptions: 

• Account for all delivered tools and perform preliminary inspections to identify and report any discrepancies or damage

• Perform and assist in the maintenance of tools and equipment in strict accordance with manufacturer manuals and relevant safety regulations

• Proactively update, monitor, and arrange for scheduled inspections, calibrations, and load tests to ensure all tools meet due-date requirements

• Set up and maintain organized tool boards and toolboxes to ensure a safe, efficient, and orderly working environment

Job Requirements:

• Higher Nitec or Diploma in Engineering

• Ability to read and interpret basic technical manuals and engineering diagrams

• 1 year experience in engine maintenance preferred

If you are interested, please submit your application here.

Thank you for your application and we regret that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Outsourcing Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persoloutsourcing.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

EA License No: 90C3494 | EA Personnel No: R25157619 | EA Personnel Name: Kauthamen Appu
You may also reach me at 9172 3964 for further information.

[ Full time /Office hour / Shift work ]

[ Short term / Long term & Renewable contract / With chance of conversion to permanent ]

Responsibilities:

• Registering incoming patients upon arrival.

• Scheduling patient appointments.

• Assisting in preparing patients for examinations.

• Verifying and updating patient records.

• Process patient payments, including inquiries, while providing clear explanations of charges.

• Providing assistance to doctors and nurses as required.

Requirements:

• Minimum educational requirement of N/O Levels / Nitec / Diploma in any field.

• Interest in the healthcare/medical sector.

• Candidates with no prior experience are welcomed; training will be provided.

• Candidates with customer service experiences are preferred.

• Ability to commit to a long-term position.
  

Qualified candidates please send your resume to anna.chen@recruitexpress.com.sg

Anna Chen jiaxin
CEI No: R25157621
Recruit Express Pte Ltd
EA License: 99C4599

Key Duties & Responsibilities:

• Handle phone calls, mails and couriers and answer guests' enquiries.
• Attend to all guests’ and determine their nature of visit and alert appropriate party of guests’ arrival.
• Responsible for the upkeeping of meeting rooms, reception area, toilets and pantry.
• Responsible for HR & Admin vendor management and monitoring services.
• Responsible for office facility management and monitoring office supplies.
• Assist in events management, including venue sourcing and ordering of food and beverages.
• Procurement of necessary items for internal, external events and any initiatives.
• Other administrative support or Projects when necessary.
• On the Job Training will be provided.

Skills and Knowledge:

• Minimum GCE 'O' level qualification.
• Minimum 1-year relevant experience.
• Working knowledge in Microsoft Office.
• Positive attitude, polite and cheerful character.
• Able to work independently and a team player.
• Good telephone etiquette and communication skills.

Responsibilities

· Perform inbound and outbound calls

Perform general admin duties and reception duties

· Schedule patients for outpatient appointments and surgeries

· Manage and resolve patient complaints and enquiries

· Identify and escalate issues to supervisors

· Work with colleagues to resolve patient issues

· Provide produce and service information to patients

· Document all call information according to standard operating procedures

· Follow up patient calls and emails where necessary

· Other duties as assigned

Salary will be commensurate with experience and qualifications

Requirements

• Completed “N” levels / ”O” levels / ”A” levels / NITEC or higher / Diploma or higher

• Computer-literate

• Strong communication and interpersonal skills

• Pleasant personality

• Able to work independently as well as in a team

• Self-motivated, results-driven

• Working days: 5.5 days

Interested applicants, please submit your resume to:

meeyeclinic@gmail.com

We regret that only shortlisted applicants will be notified.

Job Description

• Industry/ Organization Type: Medical Clinic / General Practitioner
• Position Title: Clinic Assistant / Patient Care Assistant
• Working Location: Sengkang West Avenue
• Working Hours: 5.5 days
• Salary Package: Basic Salary + OT Pay + Medical Benefits
• Duration: Permanent

Key Responsibilities

• Register patients and manage dispensing of medications, including stock checks.
• Prepare for blood tests, complete required forms, and process X-ray request forms.
• Maintain cleanliness of the clinic and ensure accurate record keeping.
• Handle GP insurance and CHAS claims.
• Answer phone calls and respond to patient queries via WhatsApp.
• Schedule and manage patient appointments.
• Assist the doctor with procedures, wound dressing, and other treatments.
• Perform autoclaving for instruments.
• Prepare and pack medications for dispensing.
• Provide administrative support and assist with any other ad hoc duties as required.

APPLY NOW!!!

• Minimum GCE 'O' Level or relevant certificate in healthcare support or administration.
• Able to multitask, work in a fast-paced environment, and handle patients with empathy and
• professionalism.
• Basic knowledge of Microsoft Office and clinic management systems preferred.
• Some relevant experience would be advantageous.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #79037 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Benefits Summary:

• Attractive Compensation Package and Bonuses

• Stable Career Opportunity

Responsibilities

• Register patients, book and coordinate appointments.

• Assist the doctor in clinic.

• Manage billing and collecting payment.

• Manage insurance related claims and paperwork.

• Maintain inventories of supplies to support day-to-day operations.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested candidates kindly click the APPLY NOW button

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R26160389 (Tan Xin Hui Zoanne)

Assistant Customer Relations Officer (HDB Project)

We are looking for a motivated and communicative Assistant Customer Relations Officer to support our site team. You will play a key role in maintaining positive relationships with residents and stakeholders while ensuring administrative tasks for the project are kept up to date.

Responsibilities

Assist in conducting regular visits to residents and tenants affected by the works to gather feedback and keep them posted of work schedule changes and impact.

Feedback Management: Support the Lead CRO to handle and resolve conflicts, feedback and complains pertaining to the project.

Liaison Support: Attend dialogue sessions with the Client, Resident Committees, Citizens’ Consultative Committees, Town Councils and any party as directed.

Administrative Duties: Perform administrative/clerical duties.

Requirements

Education: Minimum GCE "O" Level.

Experience: Fresh graduates are welcome to apply; candidates with no experience will be considered for this Assistant role.

Attributes:

Approachable personality with good communication skills.

Comfortable walking the ground and interacting with residents.

Able to handle feedback professionally and calmly.

Interested candidates please apply with detailed resume including the following:

Current & Expected Salary

Reason(s) for Leaving

Date of Availability

Job Description & Requirements

We are a Japanese MNC with subsidiary offices located across Asia and we are looking for potential candidates to join our company. All hired candidates are required to perform the below tasks on a daily basis:

• Perform / give instruction on abatement system (scrubber) PM service, activate charcoal & catalyst replacement on site.
• Provide CM & troubleshooting on site.
• Perform equipment installation, onsite refurbishment and retrofit task.
• Develop high technical competency on company, equipment servicing and troubleshooting.
• Monitor field service works comply with company/customer site policies & procedures.
• To report all issues pertaining to customer claim reports.
• Prepare daily and monthly reports for management.
• Provide service reports on assigned task.
• Ensure and comply with healthy and safe work procedure.

Requirements:

• Higher Nitec certificate preferably in electrical, mechanical or technical background is preferred.
• Good command of written & spoken English & Chinese.
• Minimum 1 year of related experience in maintaining machine operation.
• Responsible, independent with excellent customer service skill.
• Possessing general knowledge: understand the basic unit system, mechanical system and, chemical term language.
• Having knowledge of machinery code, standard, and rule is preferred.

Remuneration:
Basic

Transport Allowance

Attendance Allowance

Phone Allowance

Working Hours:

Mon – Fri 8.30am to 5.30pm

Benefits:

• AWS
• Variable bonuses
• Quarterly Sales Part Incentive (After 6 months confirmation)
• Yearly Medical Encashment
• Yearly Increment

Our Client, one of the leading and reputable organization in Singapore is inviting qualified candidates to fill the position as Healthcare Assistant.

They are located at Central – easily accessible via various modes of transport.

Benefits Summary

• Basic Up $3000 + AWS + Bonuses

• Stable Career Opportunity 

Responsibilities

• Support patients with their daily living activities.

• Assist nurses during medical emergencies or crisis situations.

• Attend to hygiene needs of patients who require assistance or are bedbound

• Maintain proper hygiene, safety, and documentation of patient conditions.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested candidates kindly click the APPLY NOW button

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R25158661 (Yu Xiang He)

Welcome to join our team now!

Full Time Child Care English Assistant Teacher (Tampines)

- We will sponsor you for the course (ACEY, DPT. DPL Certificate sponsorship)

- Mid career switch welcome

Qualification: GCE 'O' Level

Whatsapp to Joseph 96664141 with your resume

Email to joseph@nurtureeducation.com

Genesis Childcare 1989 (Tampines) was founded three decardes ago, with the mission to foster a close partnership with the parents to provide a meaningful learning experience for the children. Genesis began with the intention to help each child become a lifelong learner with good dispositions towards learning.

Our client, a well-established MNC is seeking for a Customer Service Officer / Assistant ( Face To Face ) - Up To $ 3,300.00 + OT + Incentives + AWS + Attractive Bonuses / MNC/ Central Area, 5 days work week, Office Hour

Requirements

• Min a Diploma in Customer Service Relation/ Hospitality / Tourism or relevant / O or N Level
• At least 1 to 2 years experience providing face to face Customer Service functions.
• Willing to work in a fast pace environment
• Candidates from Retail or F&B industry are welcome to apply
• Comfortable handling cashiering fucntions
• Strong communication and interpersonal skills.
• Confident, willing to learn and perseverance.
• Independent and team player

Others

• Salary: Up to $ 3,300.00 + OT + Incentives + AWS + Attractive Bonuses
• 5 days work week, Office Hour
• Central area

Interested candidate can send in your resume with a photo attached (word format prefer) to grayson.su@thetalentnetwork.com.sg

• 5 working days
• Location at Gul Circle
• Transport Provided
• OT + AWS + Variable Bonus + Yearly Increment

Responsibilities:

• Oversees and executes repair, maintenance, and troubleshooting operations in both outdoor and indoor environments.
• When outdoor repairs are not required, tasks are performed within the company workshop.

Qualifications:

• Degree, Diploma, or Certificate in Electrical and Electronic Engineering, with knowledge of AC & DC motors, single-phase and three-phase systems, lead-acid and lithium batteries, electrical control circuits, and hydraulic systems.
• Experience in customer support.
• Strong teamwork and communication skills.
• Possession of a driving license will be an advantage.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

EA Personnel: Nyon Hock Sen (Aden)

EA Personnel Reg No: R24124070

As a Centre Support (Preschool Admin), you will assist the centre principal to ensure smooth daily centre operations and administrative support in a preschool environment.

Responsibilities

• Handle phone calls, walk-in enquiries
• Assist with general enquiries on enrolment, fee, registration
• Conduct health checks for children, manage attendance (daily sign-in / sign-out)
• Basic procurement & inventory of supplies - stationery, cleaning supplies
• Update & maintain accurate records for centre administration
• Collect fees and payment
• General admin tasks; data entry, filing, documents scanning, generate reports
• Assist teachers with printing, laminating of learning materials
• Support in preparating of centre events such as Open House, Parent-Teacher Conference, and festive celebrations
• Assist in other ad-hoc tasks as assigned to contribute to smooth centre operations

Requirements

• GCE O Levels and above or Cert in relevant admin or childcare
  2-3 years of administrative experience
• Proficient in MS Office
• Pleasant disposition
• Knowledge in school management system (added advantage)
• Experience working in preschool of student care (most advantageous)
• Comfortable working in a childcare / preschool setting

Working Locations : Jurong West, Serangoon
Able to start immediate or on short notice

Job Responsibilities:

• Provide administrative support & reception duties to ensure smooth operations of the general office
• Receptionist duties such as attend to phone calls, greet walk-in guests, collect daily incoming mails
• Stationery inventory management
• Liaise with vendor on the ordering of name cards, paper bags, gifts, first aid kit and etc.
• Liaise with IT vendor for any software/ hardware issues
• Provide administrative support for the onboarding of new employee
• Assist in HR administrative matters
• General housekeeping
• Any other duties as assigned from time to time.
• Assist with the arranging of courier drivers' schedule
• Any ad hoc duties assigned

Job Requirements:

• Candidate must possess at least a Secondary School/"O" Level, Diploma,
• Good interpersonal skills with initiative and teamwork
• Possesses good customer service skills
• Candidates without experience are welcome to apply

Core responsibilities:

• Assist CRO to plan and launch public relation programs for the construction projects, such as preparing circulars, letters and notices.
• Conduct survey on existing condition, such as: spalling concrete and ceiling leakage etc. as well as taking measurement.
• Plan and coordinate assigned work to be carried out in a timely manner.
• Handle enquires, feedback and complaints pertaining to the projects as well as follow-up on actions to resolve it.
• Work closely and ensure smooth operation procedure during upgrading work between the relevant parties such as residents, contractors, consultants and authorities like the Town Councils and Housing Development Board (HDB) etc. as well as take proactive measures in mitigating complaints arising from the construction activities.
• Show, explain and demonstrate to residents and/or tenants the location and purpose of retrofits provisions.
• Maintain good rapport and positive relations with the residents and/or tenants.
• Conduct regular visits to residents and/ or tenants affected by the works to gather feedback and keep them posted of the work schedule’s changes and impacts.
• Perform administrative/clerical duties.
• Ad-hoc duties as assigned.

About us:

Esco Lifesciences Group is improving lives through science! Headquartered in Singapore, expanded globally with factories and offices in 43 locations around the world, Esco is building a synergistic ecosystem of life science tools, diagnostics, therapies, and technologies to improve human lives.

With nearly 50 years of history and a strong foundation in Singapore, Esco is a dynamic, fast-growing, mid-sized multinational organization that bridges East and West. We offer a diverse, inclusive, and globally connected environment where you’ll collaborate with top experts and visionary clients worldwide. As we accelerate our global expansion, you’ll have the unique opportunity to grow your career in tandem with the company, driving innovation and shaping a healthier, more equitable, and resilient future.

Role Summary:

The Service Operations Assistant is the backbone of the service department, ensuring that field engineers have the parts and certified tools they need for daily operations. This is a versatile role that combines inventory management, technical equipment maintenance, and administrative procurement support, alongside ensuring the service facility remains a clean and professional workspace.

Key Responsibilities:

1. Store & Inventory Management

• Manage the service store inventory, including receiving, picking, packing, and labeling of spare parts.
• Prepare "job kits" for Field Service Engineers daily to ensure they have all necessary components before heading to customer sites.
• Conduct regular stock-takes and monitor inventory levels to initiate timely replenishment requests.
• Support the main warehouse team with the physical loading and unloading of cargo and general movement of stock.

2. Equipment Maintenance & Calibration

• Act as the custodian for all engineer testing and measurement equipment, maintaining a master register of all assets.
• Maintenance & Repair: Responsible for the general maintenance and basic technical repair of testing equipment (e.g., checking battery health, replacing fuses, and ensuring mechanical integrity).
• Calibration Program: Coordinate external calibration schedules with third-party labs and ensure all equipment is within its valid certification period.
• Maintain meticulous records of calibration certificates and "As-Found/As-Left" data for audit readiness.

3. Facility Upkeep & Housekeeping

• Area Cleaning: Take daily ownership of the cleanliness and organization of the service department, workshop area, and service store.
• Ensure the workspace is free of clutter and compliant with safety standards.
• Support general facility maintenance and address minor building-related needs.

4. Administrative & Procurement Support

• Convert supplier quotes into internal Purchase Requests (PR) and manage the progress of these requests through to delivery.
• Assist in updating service documentation, manuals, and digital records as required by the service manager.

Requirements

• Education: ITE Nitec or Diploma in an Engineering, Logistics
• Experience: 1–3 years of experience in a warehouse, store, or technical service environment.
• Technical Skills: * Basic "hands-on" mechanical or electrical aptitude to perform minor repairs on tools.
• Proficient in Microsoft Office (Excel) for inventory tracking and record-keeping.
• Experience with basic procurement or ERP systems is an advantage.
• Physical Attributes: Must be physically fit and willing to perform active tasks, including area cleaning and moving heavy cargo/equipment.
• Soft Skills: Highly organized with a strong sense of responsibility toward deadlines and audit compliance.

Job Description

• Involved in running group therapy, conduct recreational & wellness program for the elderly clients, attend to their basic needs, inventory control and administrative duties.
• Involved in running group therapy, conduct recreational & wellness program for the elderly clients, attend to their basic needs, inventory control and administrative duties.
• Acts as an effective member of the rehabilitation team.
• Demonstrates good interpersonal skills with therapy staff, clients and public.

Requirements

• Be service-oriented with good communication skills.
• Like to work with elderly.

About Cognita Asia

Cognita Asia currently operates 11 schools in 5 countries, with more than 16,000 students. While our schools are part of a Group, they are unique in many ways. In Cognita Asia, we have a robust regional team that supports our schools. The team is based in Singapore and provides centralized support across various functions. We are looking for dynamic individuals who thrive in a collaborative and inclusive environment. 

Our Regional team now has an exciting opportunity for a temporary Customer Service Assistant (Camp Asia) to join our fantastic team. 

About Cognita 
Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 90 schools in 16 countries - in Europe, North America, Latin America, Asia and the Middle East - serving more than 100,000 students. Each of our schools are proudly unique, however our collective purpose is to create an environment where everyone can, ‘Thrive in a rapidly evolving world’.

About the role 
As a Customer Service Assistant, you will play avital role in supporting the smooth operations of Camp Asia by handling customer inquiries, supporting the online booking process, and providing vital administrative and logistical support before and during camp sessions.

Who we are looking for:          

• Communication Skills: Exceptional written and verbal skills.
• Detail-Oriented: A keen eye for detail, ensuring accuracy in all arrangements.
• Adaptability and Flexibility: Comfortable working in a dynamic, evolving environment where priorities may shift. The ability to multitask.
• Collaborative: A team player who values open communication and works well across departments to achieve common goals.
• Excel Skills: Possesses advanced Microsoft Excel skills.

Interested applicants please submit your application at https://cognitapeople.csod.com/ux/ats/careersite/1/home/requisition/2515?c=cognitapeople&source=MyCareersFuture.

How to Apply  
Complete this application before the closing date. The Closing Date for Applications is 17 April 2026.

Cognita Schools are committed to safeguarding and promoting the welfare ofchildren and young people and expects all staff, volunteers and other thirdparties to share this commitment. Safer recruitment practice and pre-employmentbackground checks will be undertaken before any appointment is confirmed. 

We are an equal opportunities employer committed to diversity and treating allemployees with dignity and respect regardless of background.

• Greet and assist patients in a professional and friendly manner.

• Handle patient registration, appointments, and related administrative tasks.

• Respond to patient enquiries promptly and provide accurate information.

• Maintain patient records and update relevant databases.

• Support the healthcare team in daily operations and patient flow.

• Ensure a positive patient experience through effective communication and care.
  

  We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

  EA License No: 20C0270

  EA Personnel No: R22110980

  EA Personnel Name: Lim Hooi Mei

JOB SUMMARY

The Manager/Assistant Manager will be responsible for managing the day-to-day operations of the Senior Care Centre at Canberra, ensuring that high-quality care is provided to the clients in the programme. The Manager/Assistant Manager will work closely with the Reporting Officer to ensure that the centre's policies and procedures are followed and that the centre meets all relevant regulations. Additionally, the Manager/Assistant Manager will be responsible for providing support and guidance to the centre's staff to ensure that they are equipped to provide the best possible care to our clients.

JOB SCOPE/ KEY RESPONSIBILITIES

Administration

· Responsible to management in all matters pertaining to administration, operations and control of the centre

· Assist management in developing and implementing policies and procedures to ensure that the centre meets all relevant regulatory requirements

· Assist in preparing annual budget for the centre

Service Development & Sustainability

· Assist in programme planning and services review of the programmes. Together with management, may be involved with strategic planning for development of the centre based on the needs of the clients (e.g. rehabilitation initiatives, active ageing models, dementia care, etc)

Networking

· Participate in outreach to referral agencies, community organisations and hospitals for client referrals to the centre

Operations/Professional Matters

· Supervise a multidisciplinary professional team including social workers, therapists, clinical support staff and administrative staff, and work with various government as well as community-based organisations to offer services to adult and elderly with disabilities

· Assist management by leading the professional team in developing the service models, setting service guidelines/standards and monitoring service delivery of programmes

· Track the achievement of key performance indicators by providing progress reports and data analysis for planning and reporting purposes

· Provide leadership and guidance to the staff, including setting performance targets and providing regular feedback and coaching

· Assist in submission of indicators to all relevant funding agencies such as MOH, MSF, NCSS and SG Enable etc. Coordinate the claims for submission to funding agencies

Other Duties

· Any other duties as may be assigned from time to time

JOB HOLDER REQUIREMENT

• Bachelor's degree in any discipline related to business or health administration from a good University

• At least three years of experience in a senior care centre or a related field

• Excellent management and leadership skills with demonstrated ability to lead a multi-disciplinary team

• A preferred understanding and knowledge of the sector and dynamics

• Excellent communication, interpersonal and leadership skills

• Strong organizational, problem-solving and decision-making skills

• A commitment to service excellence and the highest standards of professionalism

• A strong sense of empathy and compassion for seniors and their families

This is a two-years contract position.

Job Summary:

We are seeking a proactive and organised individual to support project management, reporting, and event coordination within our Ambulatory Services. The role involves working closely with internal departments and external stakeholders to manage operations and implement initiatives that enhance care for seniors.

Key Responsibilities:

• Support the department and the respective services in project management, management reporting and event coordination activities.
• Collaborate with various departments within Kwong Wai Shiu Hospital and external stakeholders to manage projects and track outcomes effectively.
• Partner with internal and external parties to develop, implement, and enhance frameworks, workflows, and operational processes.
• Prepare proposals, presentation materials, and maintain databases and statistical reports as required.
• Manage meeting logistics, including preparing agendas, taking minutes, and following up on planned and proposed action items.
• Coordinate and provide support for events and handle general administrative tasks as needed.

Requirements:

• Degree in any discipline, preferably in healthcare related field
• At least 4 years’ experience in Senior Care, Active Ageing Centre (Care) operations, or working within the healthcare or eldercare sector.
• Preferred attributes and competencies include:
• Ability to work independently,
• Strong interpersonal and communication skills
• Effective in strategic networking and stakeholder engagement
• Community-oriented mindset
• Proven project coordination capabilities
• Strong administrative skills and proficiency in Microsoft Excel / Word / PowerPoint
• Commitment to collaborative and shared goals