Total 671 Customer Service / Call Centre job vacancies

Our client is a logistics and supply chain solutions provider. Due to their current expansion plan, they are looking for CS Executive to join their team, in hopes of developing the current high performing team. They are located in the West.

Key Responsibilities

• Process customer orders and delivery orders through electronic systems and manual entry, ensuring accuracy in product details and specifications.

• Coordinate with internal teams and external stakeholders to ensure smooth order fulfilment and timely resolution of operational issues.

• Monitor inbound and outbound logistics activities, ensuring accurate inventory handling and timely distribution to stores.

• Maintain and update operational data, including order volumes, adjustments, delays, and delivery exceptions.

• Prepare regular reports, including service performance, billing, and monthly management reports for analysis and finance review.

• Perform system transactions (e.g., Post Goods Issue) and maintain proper documentation, filing, and record accuracy.

Requirements

• Min Diploma in relevant field

• Min 3–5 years of experience in trading, retail, or logistics operations
  

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.
EA License No. 19C9682
R23115141(Tan Su Yee)

Company Overview / Employee Value Proposition

Founded in 2000, PLG started modestly as a freight forwarding company and has grown to a company size of over 198 employees throughout Asia and Europe. We are a fast developing logistics provider operating in 20 locations over 11 countries. We provide customized and cost-effective integrated logistics solutions to our clients through comprehensive networks, operation excellence and professional personnel. Today, PLG owns a huge 700,000 square feet flagship logistics hub located next to Tuas Mega Seaport & operating in 6 other lease warehouse sites amounting to total 1.4 million square feet spaces We leverage our deep Asian expertise, strong established networks, strategic partnerships and customised technology-based integrated logistics solutions to fulfill demands even under uncertainty. Our dedicated people, agile thinking and multimodal solutions empower our customers to achieve operational efficiencies, cut costs, lower risk and focus on their core work. We are bravely seeking new frontiers and changing the way logistics operates in Asia and beyond. PLG – Asian Expertise, Global Connections.

Job Summary

Serve as the main point of contact for customers by managing inquiries, resolving issues, and ensuring customer satisfaction through professional communication and timely follow-up.

Responsibilities

• Handle customer inquiries and resolve issues through emails, calls, and messages to maintain positive customer relationships
• Enter and update customer and warehouse data accurately in management systems to ensure reliable records
• Generate and submit timely reports on inventory, orders, and billing to support operational transparency
• Coordinate with warehouse and logistics teams to verify accurate order fulfillment and shipment processes
• Prepare, review, and maintain documentation related to customer orders, billing, and inventory for accuracy and compliance
• Generate and review billing invoices and assist with inventory reporting to support financial accuracy
• Perform additional duties as assigned by supervisors to support team objectives

Preferred competencies and qualifications

• Minimum Nitec / Higher Nitec in Business Administration, Logistics & Supply Chain, or related fields
• Good interpersonal and communication skills demonstrated through effective customer interaction
• Ability to start work immediately or within short notice

Other Information

• Company transport provided to and from Joo Koon MRT Station

Company Snapshot

1. Industry – Global Oil & Gas Industry

2. Company size – 1-50 employees

3. Working Hours – Mondays to Fridays

4. Dress code – Casual smart

Job Highlights

1. Career advancements within the Group

2. Continual & extensive internal & external learning provided

3. Software & process driven work culture

4. Team work environment with passion to deliver great customer service

Job Description

1. Report to Business Development Manager/Head

2. To manage daily course enquiries & bookings from our clients in super efficient & friendly manner

3. To manage delegates’ onsite training registration processes from start to end of course with a big heart & a big smile

4. Perform all assigned duties in full compliance with the Group’s approved software driven work processes

Job Requirements

1. Holder of Diploma/Degree in either Hospitality, Secretarial, HR, Training Management

2. We are looking for a personality who enjoys meeting people & passionate in providing great customer service

3. Minimum 2 years working experience in a customer centric organisation

4. Good interpersonal skills & a team player

5. Proficient in English

6 months
Central
up to 4.5k

Operations

• Assist the Manager to supervise a team of ground operations staff
• Ensure smooth operation of direct admission, air evacuation, management of patient medical appointments and all patient liaison services
• Review existing work processes/workflows, and propose continuous improvement to the processes/workflows
• Develop and implement new operational workflows to support the department’s work
• Manage and co-ordinate appointments of VVIP/VIP with the respective internal stakeholders to ensure that the whole medical journey is seamless
• Host VVIP/VIP visitors and coordinate the visit with all the stakeholders involved to ensure the visit goes smoothly
• Perform frontline counter duties at times
• On rotation for 24/7 on-call duties

Team Development

• Provide On-Job Training(OJT) to new colleagues as assigned
• Coach and mentor ground team
• Develop and refine training materials and manuals
• Assist Assistant Manager/ Manager to organize roll-calls and briefing sessions
• Be an effective lead to promote collegiality and teamwork within the department and hospital

Service Quality

• Assist Assistant Manager/ Manager to attend to complaints
• Investigate complaints and incidents
• Analyze service issues and proactively develop effective solutions to solve operational and systemic problems
• Write written replies to complainants
• Conduct quality audits to ensure high service standards and adherence to procedures and guidelines
• Actively participate as a member or team lead in quality improvement projects at department/division/hospital level

Administrative and Support Functions

• Responsible for managing fixed assets and equipment of the department (phone, IT systems)
• Ensure equipment are working and liaise with the vendors or internal departments to resolve issues expeditiously to ensure minimal downtime
• Troubleshoot any technical problems encountered by the team
• Support in the collation of operational and management reports generate accurate statistics for management’s decision making
• Ensure all documents and data are properly stored, filed and disposed of in accordance to hospital’s data governance polices

General

• Participate in hospital-level projects and workgroups
• Organize meetings, write meeting minutes and follow-up on meeting action points at department/division/hospital level
• Participate in emergency planning exercise and render support in any hospital emergency or incidents when required
• Assist to carry out any other duties assigned 

Interested candidates, do submit your resume to : jocelynchan@recruitexpress.com.sg OR telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R1331820

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Executive
• Working Location: Jurong East
• Working Hours: 5.5 days (Mon – Fri, 830am – 530pm; Sat (WFH, 830am – 1230pm)
• Salary Package: Basic salary up to $2,800 + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Manage and coordinate existing and new customer accounts.
• Handle incoming and outgoing phone calls.
• Deliver outstanding customer service.
• Maintain good relationships with vendors and customers.
• Resolve customer issues and provide solutions.
• Prepare shipment quotes and arrange shipments as needed.
• Utilize excellent multitasking skills in both workspace and software programs.

APPLY NOW!!!

• 1 year of relevant working experience.
• Good communication and people skills.
• Ability to work independently and in a team environment.
• Experience with logistics related background is advantageous

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #71457 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Shipping company (Freight Forwarding)

Role : Customer Service Executive

Monday to Friday, 8.30am to 5pm

$3500 to $4000 + VB

Work location: Jalan Bukit Merah

Duties and Responsibilities:

1. Ensure timely and accurate handling of cargo, conduct billings input, statement reconciliation and payment/outstanding collection

2. Liaise with shipping lines, ground handling agents, and other service providers to secure cargo space and negotiate rates

3. Prepare and process airway bills, shipping documents, and customs clearance paperwork in compliance with regulations

4. Resolve customs clearance problems or transportation disruptions

5. Ensure adherence to safety and security procedures in the handling and transportation of ocean cargo

6. Maintain accurate records of shipments, expenses, and operational activities for reporting and analysis

7. Monitor schedules, track shipments, and provide regular updates to customers regarding the status of their cargo

8. Contribute to process improvement initiatives and assist in implementing new technologies or systems to enhance efficiency

9. Stay informed about industry trends, regulations, and best practices to optimize air freight operations

Job Summary

You will manage retail and corporate car rentals, support replacement car activations for insured customers, and ensure smooth rental processing. You will provide clear information to customers, handle payments, and coordinate with operations to maximize fleet use.

Job Description

• Secure retail and corporate rentals.
• Activating replacement cars for AIG insured and following up on the due date for returning.
• Provide timely, consistent and accurate information to external customers.
• Ensure accurate processing of rental workflow through Fleetnetics.
• Furnish accurate driver particulars to respective authority for summons.
• Prepare quotation, tender, process monthly renewal, collect payment for Corporate accounts.
• Handle PRAC technical/breakdown such as vehicle unable to start, accident etc. Escalate promptly to operations/manager for follow up as appropriate.
• Handle cash and credit transactions accurately and securely.
• Work with operations to maximize fleet utilization.
• Establish and maintain professional and effective communication with external customers.
• Ensure tidiness and cleanliness of the reception area to create a pleasant and welcome environment for walk-in customers.
• Seek immediate assistance from relevant colleagues for issues that cannot be resolved within the department, or escalate promptly to the manager as appropriate.

Preferred competencies and qualifications

• Valid class 3/3A driving licence to support vehicle handling and replacement car activations
• Good command of English and Mandarin to communicate effectively with Mandarin-speaking associates
• Proficient in MS Office to support administrative and reporting tasks
• Strong communication and problem-solving skills demonstrated through customer interactions and issue resolution
• Meticulous, presentable, patient, and customer service oriented to deliver a positive customer experience
• Ability to start work on short notice and work a 5.5-day work week

1. Job Description

• Uphold the vision and mission of PERTAPIS.
• Oversee and manage all housekeeping aspects of the Home and ensure the Home is well-kept at all times.
• Overseeing the procurement of household goods, meals, sundries, resident’s essentials and office items.
• To report any facility defects, furnishings and equipment needs of the Home to the facilities staffs.
• Maintaining physical checklist required by relevant agencies.
• Manage and maintain inventory of donation-in-kind, housekeeping items and residents’ essentials in the Home.
• Ensure all records, documentation and correspondence related to the Home are properly maintained and kept up to date.
• Coordinate and liaise with Nursing Aides and Housekeeping staff to meet the residents needs.
• Coordinate transport arrangements for residents and staff as and when required.
• Submission of meal indent on a periodical basis.
• Gathering feedback from the residents on the meals provided in the Home.
• Provide feedback on the quality of the Home’s meal as and when needed to relevant parties.
• Manage and maintain the conference and meeting room necessities periodically.
• Manage and maintain the orders of stationary supplies and inventories.
• Support all PERTAPIS programmes and activities as assigned by the management.
• Carry out any other tasks assigned by the Home Management and Higher management as and when required.

2. Job Requirements

• Higher Nitec/Nitec with relevant working experience.
• Familiar with Microsoft Office (Word, PowerPoint).
• Ability to multi-task and meet datelines.
• Proactive and good team player.
• Ability to coordinate matters related to Logistic and Housekeeping.

3. Work Schedule

5 days work week

Monday to Friday - 9am to 6pm

4. Work Location

Selected applicant will be allocated to either of the following welfare homes.

• Centre for Women & Girls: 42 Surin Ave, Singapore 535638 (Catered to Female residents).
• PERTAPIS Children's Home: 993B Kovan Rd, Singapore 545676

**Disclaimer: Only shortlisted candidates will be notified.

Key Responsibilities

• Provide IT support and troubleshoot hardware, software, and network issues (onsite and remote)
• Install, configure, and maintain IT systems, devices, and applications
• Manage user accounts, access permissions, and basic network connectivity (LAN/WAN)
• Ensure IT security, including antivirus management, data backup, and recovery
• Maintain IT assets, documentation, and system records
• Liaise with vendors for IT support, maintenance, and procurement
• Support business applications (e.g. Zoho, Microsoft 365) and workflow automation
• Assist in process improvements, system enhancements, and user training

Requirement:

• At least 2 years of relevant working experience

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format or please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Tan Sin Yong (Stella)

EA Personnel Reg No: R24124127

Responsibilities:-

Primary duties-

• Troubleshoot hardware/software issues on virtual server, windows server, network connection
• Responsible for server preventive maintenance, back-up procedures to ensure that servers are functioning to meet user needs
• Prepare & update all system documentation, backup procedures

Secondary duties:-

• Provide technical support on accounting and inventory solution
• Investigate, troubleshoot, and provide solutions to end user

Requirements:

• Diploma or Degree in Information Technology or equivalent
• Experience with setup & maintenance of windows servers, virtual machines (Citrix), remote desktop, router, Fortinet firewall
• Experience in technical support of accounting or inventory software will be an advantage
• Strong communication and interpersonal skills.
• Motivated in problem solving
• Able to work as a team and independently

We are seeking a dedicated and proactive Customer Service & Support Executive to be the vital link between our company and our valued customers. You will be the voice of our brand, ensuring every interaction is handled with professionalism and care, while also supporting our internal operations.

Key Responsibilities:

- Handle inbound and outbound calls professionally to address customer inquiries, requests, and complaints effectively.
- Manage email with timely and helpful responses, maintaining high customer satisfaction.
- Understand customer needs thoroughly to provide accurate information, tailored suggestions, and solutions that enhance their overall experience.
- Perform key administrative tasks including managing our e-commerce portal, data entry, document processing, and meticulous record-keeping.
- Coordinate seamlessly with internal departments to ensure smooth end-to-end customer service operations.
- Provide basic IT support and assistance to internal stakeholders, acting as a first point of contact for internal queries.

Requirements:

- Possess at least a Diploma in any field.
- MUST have prior customer service experience.
- A self-starter who is eager to learn, can work independently, and thrives under pressure.
- Excellent communication and interpersonal skills, with the ability to present information clearly.
- A positive "can-do" attitude and a genuine team player who collaborates to achieve common goals.
- Communicate in English & Chinese

Responsibilities:

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.

Requirements:

• Minimum Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

Job Responsibilities:

• Interface with customer and optimizing quality of service, business growth and customer satisfaction
• Focal point to coordinate for day-to-day activities between stakeholders to achieve smooth transactions and build excellent working relationships
• Handling local & overseas as well as internal and external customer enquiries, addressing concerns and offer solutions
• Serve as backup to internal support group
• Set up customer database, process bookings and executes pertinent orders
• Manage shipping documentation (import/export) formalities efficiently to ensure absolute accuracy and compliance of procedures
• Responsible for maintaining timely tracking status accuracy and schedules for all jobs
• Prepare quotations
• Maintaining internal/external KPIs and SOPs to meet customer requirements
• Any other ad-hoc additional functions mandated by Management

Skills / Requirements:

• Import/Export experience in freight forwarding with leadership experience will be an advantage
• Ability to work in a fast-paced and deadline-driven office environment
• Knowledge of Import/Export regulations and documents
• Ability to multi-task, prioritize, and manage time effectively
• Understanding of profitability and loss and how to plan to drive growth
• Exceptional customer service and follow up skills
• Responsible for booking, customs clearance, communication with foreign agents.
• Coordinate with overseas and local branch for operation and rate issues.
• Develop new business from existing customers to increase business volume and contribute to profits of the company
• Required to liaise with Mandarin speaking stakeholders from overseas, proficient in Mandarin will be beneficial
• Proficient in Microsoft Office Applications
• 5.5 days work week, 9am - 6pm (Mon - Fri) 9am - 1pm (Sat, work from home)

Operations Customer Service Executive (OCSE) 

Salary: $3000 - $3500
Working Time: Monday - Friday, 8.30 am – 5.30pm / 9am – 6pm (can choose)
Working Location: Paya Lebar

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• With permit declaration through Tradenet is preferable
• Computer literacy eg: proficient in MS Word & Excel etc

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Job Description

As a Customer Service Executive at JIJI PTE LTD, you will be the frontline of our e-commerce operations, supporting customers across multiple platforms. You'll handle enquiries, resolve issues, and ensure every customer enjoys a seamless shopping experience—from order to delivery.

Key Responsibilities

• Respond promptly to customer enquiries via chat, email, and phone
• Assist customers with order tracking, product enquiries, and aftersales support
• Coordinate with logistics and internal teams to resolve delivery or stock issues
• Handle return/exchange requests and follow up with customers professionally
• Update customers on order statuses and ensure timely resolution of issues
• Maintain service quality and support platform ratings (e.g. Shopee, Lazada, website)

Requirements

• Entry-level candidates are welcome; training provided
• Strong communication and problem-solving skills
• Customer-first mindset and a calm, professional attitude
• Able to multi-task in a fast-paced, e-commerce environment

Why Join Us?

Friendly and supportive team culture

Opportunities to grow within a fast-moving e-commerce company

Apply now and help us deliver better online shopping experiences at JIJI!

Salary up to $2180/month (inclusive of allowance and incentives) before OT calculation!

Job Description

• Answer incoming calls from customers to take orders
• No selling of products, No cold call
• Answer inquiries and questions, handle complaints
• Provide information to customers and service providers
• Verify data and entry into the system

Requirements:

• Willing to work at the Western part of Singapore (Taman Jurong Area)
• Knowledge of Customer service principles
• Knowledge of Singapore roads
• Good data entry and typing skills
• Good communication skills

About the Role

Play a key role in expanding the customer base through direct engagement.

Responsibilities

• Approach and engage customers

• Present solutions clearly

• Convert prospects

• Achieve targets

Responsibilities:

• Order processing and preparation of full set of export shipping documentations (invoice, packing list, BL, COO, permits, letter of credit).

• Coordinate with forwarders and warehouses for timely shipment.

• Monitor shipments and resolve customs or delivery issues promptly.

• Maintain accurate records and ensure compliance with company policies.

• Communicate with customers and internal teams to provide updates and improve process.
• Ensuring all LC / shipping document submission to bank or customers with zero discrepancy within stipulated working days.

Job requirement

• Import & export documentation experience
• ⁠Letter of Credit experience
• With chemical background / experience is added advantange

EA License No: 95C2823

EA Personnel No: R23112241

EA Personnel Name: Jin Yee

Key Responsibilities

• Support end-to-end trade execution for base metals (e.g., copper, aluminium, zinc), from contract to settlement
• Prepare, review, and manage trade documentation, including contracts, invoices, packing lists, bills of lading, and other shipping documents
• Liaise with traders, counterparties, banks, warehouses, and logistics providers to ensure seamless operations
• Handle and monitor letters of credit (L/Cs), payment terms, and banking documentation
• Track shipments and coordinate logistics to ensure timely delivery and resolve any operational issues
• Maintain accurate trade records and ensure compliance with internal controls and regulatory requirements
• Assist with reconciliations, reporting, and month-end closing activities
• Support process improvements to enhance operational efficiency

Requirements

• Diploma/Degree in Business, Finance, Supply Chain, or related field
• 1–3 years of experience in trade support, operations, commodities, or shipping/logistics
• Familiarity with trade lifecycle, L/C processes, and shipping documentation
• Proficient in Microsoft Excel and comfortable handling data and reporting
• Strong attention to detail, organisational, and multitasking skills
• Good communication skills and ability to work in a fast-paced environment

About the Role

Operate on the ground, building real conversations that lead to real revenue.

Responsibilities

• Initiate face-to-face conversations

• Understand customer needs quickly

• Present solutions confidently

• Close deals on-site

WhatsApp: +65 90820021 (Kyler)
Email: kylergan.supreme@gmail.com

Salary: $3000 - $3500
Working Time: Monday - Friday, 8.30 am – 5.30pm / 9am – 6pm (can choose)
Working Location: Paya Lebar

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• With permit declaration through Tradenet is preferable
• Computer literacy eg: proficient in MS Word & Excel etc

The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683

Job Description:

• Oversee daily centre operations, including client registration, record updates, payments, and general housekeeping. Support therapists/teachers during sessions and handle enquiries, calls, follow-ups, and appointment reminders to ensure a positive client experience.
• Manage centre inventory and assist in staff meetings. Collaborate with therapists, psychologists, and HQ to refine procedures and ensure all documentation meets insurance, regulatory, and reporting standards.
• Drive business development and marketing initiatives, including market research, promotional campaigns, and client outreach. Build and maintain strong client relationships while ensuring high-quality service.
• Assist with staff scheduling, timesheets, and coordination of interns. Prepare daily financial summaries and support HQ and ECDA reports. Perform other ad hoc duties to keep operations running smoothly.

Requirements:

• Minimum GCE “O” Level qualification or higher
• Strong interpersonal skills, with a high level of responsibility and punctuality
• Approachable, proactive, and consistent in interactions with children, parents, and colleagues
• Proficient in basic computer skills, especially MS Excel and MS Word and WhatsApp
• Willing to work one weekend as part of a 5-day work week

Interested candidates, please click Apply or send your detailed resume to:

HR@ascendrecruitment.sg

Ascend Recruitment Pte Ltd (EA License No.: 24C2089)

April Lim Pei Ying (Reg. No.: R22110702)

We regret that only shortlisted candidates will be contacted.

Job Summary

We are looking for a customer-oriented and proactive Customer Service Executive to support our daily operations. The candidate will be responsible for handling client inquiries, maintaining customer relationships, and ensuring a smooth and professional service experience across all touchpoints.

Key Responsibilities

1. Customer Support

• Handle customer inquiries via phone, WhatsApp, email, and social media platforms
• Provide accurate information on company services (e.g., immigration, study abroad, work pass applications)
• Follow up with customers and ensure timely response to all requests

2. Client Relationship Management

• Build and maintain strong relationships with clients
• Track customer progress and update service status regularly
• Handle customer feedback and resolve issues in a professional manner

3. Case Coordination

• Assist in managing customer cases and documentation
• Coordinate with internal teams (sales, operations, consultants)
• Ensure smooth execution of services and timely delivery

4. Data & Reporting

• Maintain accurate customer records in CRM systems
• Update customer database and track service progress
• Prepare basic reports on customer inquiries and service performance

5. Administrative Support

• Assist with scheduling appointments and consultations
• Support general administrative and coordination tasks
• Ensure proper documentation and filing

Requirements

Education & Experience

• Minimum Diploma or equivalent
• 1–3 years of experience in customer service, admin, or client-facing roles
• Experience in immigration, education, recruitment, or service industry is a plus

Skills & Competencies

• Strong communication and interpersonal skills
• Patient, responsible, and customer-oriented
• Good organizational and multitasking abilities
• Able to work independently and in a team

Preferred Qualifications

• Bilingual in English and Chinese (to handle Chinese-speaking clients)
• Familiar with CRM systems and digital communication tools
• Experience handling high-volume customer inquiries

At Skills Development Academy, we're dedicated to transforming lives through education and training. As we expand our network of training centers, we're looking for passionate and dedicated individuals to join our customer service team.

If you're looking for a rewarding career where you can make a real difference, and you thrive in a dynamic and growing environment, Skills Development Academy is the place for you. Join us and be a part of our mission to empower individuals with the skills and knowledge they need to succeed.

Job Responsibilities: 

• Provide support for learners and companies through telephone, emails and walk-ins 

• Ensure learners' satisfaction by providing quality customer service experience 

• Manage and resolve learners' complaints and feedback on their service and training experience 

• Analyse learners' data to develop insights and identify new improvement initiatives 

• Assist in daily operational tasks or any other tasks that may be assigned by the management. 

Job Requirements: 

• Candidate must possess at least "O" Level or equivalent. 

• Minimum one year of experience in client fronting role 

• Good communication and interpersonal skills with excellent command of written and spoken language 

• Proficient with MS Office
   

Working Location:

• Tiong Bahru (Central Plaza) or Woodlands (WoodSquare) or Paya Lebar (Lifelong Learning Institute)
  

Working Hours: 

• 5 days’ work week, including weekends (rostered based on company’s schedule)