Total 739 Customer Service / Call Centre job vacancies

IT Support Engineer

Job Summary

We are seeking an experienced IT Support Engineer to provide technical support and administration across enterprise applications, IT infrastructure, and end-user environments. The successful candidate will be responsible for ensuring system availability, troubleshooting technical issues, managing user access, and supporting day-to-day IT operations in a fast-paced enterprise environment.

This role requires a hands-on individual with strong experience in application support, Windows server administration, Active Directory, virtualization, networking, and cloud technologies. The ideal candidate should possess excellent problem-solving skills and a customer-focused mindset to deliver high-quality IT support services.

Key Responsibilities

• Provide Level 1 and Level 2 support for enterprise applications and IT infrastructure.

• Perform application troubleshooting, incident investigation, and root cause analysis.

• Monitor and maintain system availability, performance, and operational stability.

• Manage user accounts, access rights, and permissions through Active Directory and enterprise systems.

• Support Windows Server environments, including administration, maintenance, and troubleshooting.

• Administer and support virtualization platforms such as Hyper-V.

• Assist with network troubleshooting involving switches, routers, firewalls, and connectivity issues.

• Support security solutions including Fortinet and Cisco technologies.

• Manage and resolve incidents, service requests, and problem tickets within agreed SLA timelines.

• Participate in change management, release management, and deployment activities.

• Coordinate with internal stakeholders, vendors, and third-party support teams to resolve technical issues.

• Support AWS cloud services including EC2, S3, VPC, and IAM.

• Maintain system documentation, SOPs, and operational procedures.

• Perform system health checks, monitoring, patching, and preventive maintenance activities.

• Identify opportunities for process improvement and automation to enhance operational efficiency.

• Ensure compliance with IT policies, security standards, and governance requirements.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Engineering, or a related discipline.

• Minimum 5 years of experience in IT Support, Application Support, Infrastructure Support, or System Administration.

• Strong hands-on experience supporting enterprise applications and business-critical systems.

• Experience administering Windows Server environments and Active Directory.

• Knowledge of virtualization technologies, preferably Hyper-V.

• Good understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, and LAN/WAN technologies.

• Experience supporting security technologies such as Fortinet and Cisco solutions.

• Familiarity with AWS Cloud services including EC2, S3, VPC, and IAM.

• Experience with incident management, problem management, and change management processes.

• Understanding of ITIL best practices and SLA-driven support environments.

• Strong troubleshooting and analytical skills.

• Excellent communication and stakeholder management abilities.

• Ability to work independently and collaboratively within a team environment.

Preferred Qualifications

• ITIL Foundation Certification.

• Microsoft, AWS, Cisco, or Fortinet certifications.

• Experience supporting enterprise environments within engineering, manufacturing, marine, or industrial sectors.

• Exposure to automation and scripting tools will be advantageous.

What We Offer

• Competitive salary package.

• Opportunity to work in a dynamic enterprise environment.

• Exposure to diverse technologies and business-critical systems.

• Professional growth and learning opportunities.

• Collaborative and supportive team culture.
  

  
  If you believe you fit the requirements for the role,please submit yourapplication below or drop us an email directly quoting thejob title.

  Due to an anticipated high volume of applicants, we regret that onlyshortlisted candidates will be notified. The information provided is forrecruitment purposes only.

  Know someone who would be a great fit for this role? Refer them to us and get rewarded.

  Cornerstone Global Partners (EA License Number:19C9859) is an affirmative equal-opportunity employer and recruitment firm. Weevaluate qualified applicants without regard to race, colour, religion, creed,gender, sexual orientation, gender identity, marital status, national origin,age, veteran status, disability, or any other protected class.

  Eugene Then
  eugene.then@cornerstoneglobalpartners.com

  EA Registration Number: R22104742.

  Cornerstone Global Partners Pte Ltd (EA License:19C9859)

Job Description & Requirements

Library/Roaming/Resource

Scope and Skillset

• End-to-End Ticket Lifecycle and monitoring relevant metrics
• Incident Management Workflow, including appropriate escalation
• First Call Resolution and Remote assistance
• Users’ IT accounts and access management (e.g. AD and Email account)
• Password Resets and Account unlock
• Process Change & Service requests

Skillsets

• Good communication skills
• Knowledge on ITSM processes

Working Hour

• Mondays, Wednesday to Fridays: 8:00am to 2:30pm
• Tuesdays: 8:00am to 4:00pm

Key Roles

• Patrol high-movement areas during recess, lunch, and transitions to maintain discipline presence.

• Record and manage latecomer data.

• Supervise suspended students, guide reflective activities, and support reintegration.

• Assist in preliminary investigations, obtain statements, and compile incident reports.

• Collate and manage discipline-related data and records.

Requirements

• Ideally from a uniformed service background (e.g., SPF, Prisons) with at least 3 years' experience.

• Strong communication and interpersonal skills.

• Proficient in basic data entry and Excel.

Job Description

• Industry/ Organization Type: Logistics
• Position Title: IT Support Engineer
• Working Location: Tuas (Transport provided from Boon Lay MRT)
• Working Hours: 5.25 days (Mon - Fri, 8.30am - 5.00pm; Alternative Sat, 8.30am – 1.00pm)
• Salary Package: Basic salary up to $4,000 + AWS + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Provide technical support for users’ desktops, laptops, system/OA software, NAS, printers/MFP, backup facilities, and other related IT equipment.
• Troubleshoot computer network issues in a Windows domain environment, including TCP/IP, Active Directory, Wireless AP, Firewall, Router, and Switch.
• Set up and administer corporate email systems, including Exchange Server, Outlook, and Mobile ActiveSync.
• Perform system administration for various servers.
• Maintain hardware and software inventory records.
• Review, recommend, and implement IT initiatives to improve IT operations.
• Supervise contract workers and conduct outdoor site surveys across areas such as telecommunications, machinery, networking, IoT, and other IT equipment.
• Perform any other tasks assigned by the immediate supervisor.

APPLY NOW!!!

• Diploma/Degree in IT or a related field.
• At least 3 years of hands-on experience in end-user support for hardware and software
• Possess fieldwork experience in outdoor IT projects.
• Able to liaise and follow up effectively with vendors and users, both onsite and offsite.
• Able to suggest new ideas and contribute to improving IT operations and project work.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #84526 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Primary Purpose 

The Desktop Support Engineer serves as the first point of contact for end users requiring IT assistance. The role is responsible for providing timely and effective desktop support services, resolving hardware/software issues, and ensuring compliance with IT operational standards and service level agreements (SLAs). 

The engineer will support daily IT operations across multiple locations and participate in rotational shift coverage to support business operational requirements. 

Key Responsibilities 

• Provide onsite and remote desktop support services to end users  

• Receive, prioritize, troubleshoot, document, and resolve end-user incidents and service requests within agreed SLA timelines  

• Escalate unresolved incidents to appropriate resolver groups or third-party vendors where necessary  

• Perform desktop/laptop imaging and re-imaging activities  

• Support device deployment, replacement, and technology refresh exercises  

• Conduct asset inventory verification and asset management activities  

• Update and maintain accurate incident and service request records within the ticketing system  

• Create, update, and maintain work instructions, operational procedures, and technical documentation  

• Ensure compliance with IT policies, security standards, and operational procedures  

• Provide support for Microsoft Windows and Microsoft Office 365 related issues  

• Support users across different customer sites and locations as required  

• Participate in operational standby, shift rotations, and extended support coverage when required  
  

  Work Schedule & Other Requirements 

  • Candidates will be required to work in Johor Bahru daily  

  • Open to commuting to different parts of Singapore and/or customer sites when required  

  • Role requires support coverage on a rotational basis from Monday to Sunday  

  • Working hours will be scheduled between 10:00 AM to 10:00 PM  

  • Engineers will be assigned rotating shifts based on operational requirements  

  • Candidate must be comfortable supporting a 24/7 operational environment, including weekends and public holidays where applicable  

  • Willingness to work beyond regular hours during critical incidents, maintenance activities, or operational exigencies when required 

Your responsibilities will include but not limited to;

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
• Basic Mobility Support
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Narrowing down issue and redirecting issues to SME as and when necessary.
• Report customer feedback and potential improvements.

The following core skills are highly desirable;

• At least 2 years’ experience in the IT industry and Customer Service Role
• At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
• Possess a strong technology background with the ability to execute a task or project to completion.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Excellent teamwork skills and the ability to work unsupervised.
• Demonstrated performance and aptitude consistent with client core values and culture.
• Handles confidential and sensitive matters with tact and diplomacy.
• Understanding of ITIL principles

Round-the-clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments

Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements

Create / update and track ticket in ticketing tool to closure observing SLA commitments

Escalate, when necessary, in accordance to escalation matrix

Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.

Coordinate and work with third-party suppliers or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.

Liaise and work closely with customers to address service concerns and to solve technical problems.

Work with technical team to resolve more advanced issues when necessary

Perform Install / Move / Add / Change (IMAC) activities as tasked

Ensure all material is properly documented and handed over during shift changes

Perform any ad-hoc duties as assigned

Build sustainable relationships and engage customers by taking the extra mile

Job Requirements

Higher NITEC in Electrical, Electronics, IT or equivalent

Relevant experience in IT system support and hardware maintenance

Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage

Basic knowledge in Networking and Database management will be added advantage

Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges

Ability to work responsibly, independently and in a team

Able to interact with all levels of people and work under stress

Training will be provided
Working hours

Rotating 12 hours shift or as assigned.

Shift pattern: 3 Days work shift followed by 2 days’ rest, 2 Days work shift followed by 3 days’ rest

2 Months Day shift, followed by 2 months night shift

Ability to travel to other sites during shift may be required

Responsibilities

• Monitor and optimise production and non-production environments, ensuring system reliability, performance, and availability while driving continuous improvements.
• Manage incidents, problems, and change activities, working with internal teams and vendors to resolve issues, perform root cause analysis, and meet SLA commitments.
• Maintain operational documentation, reports, and governance processes to support audits, compliance, and stakeholder communications.
• Lead day-to-day operations and support teams, ensuring effective 24/7 service delivery and operational excellence through automation and process improvements.

Requirements

• Degree in Computer Science, Information Technology, or a related field, with relevant experience in IT Operations and Cloud engineering
• Min. 2 years of experience in Cloud Engineering, Platform Operations Support or IT Application support.
• Experience with ITSM processes and tools, application/infrastructure monitoring, incident management, and security access controls.
• Familiarity with cloud platforms (AWS, Azure, GCP), automation and IaC tools (Terraform, Ansible, scripting), and DevOps/CI-CD practices.
• Strong problem-solving, communication, stakeholder management, and teamwork skills.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.

• Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Elaine Wong (Zoe) l Outsourcing Team

ScienTec Consulting Pte Ltd - 11C5781

About The Company

We have partnered with one of the leading retail groups in Singapore with a strong presence across multiple store formats islandwide. With a portfolio of well-established brands, the business continues to grow and adapt, serving diverse customer segments though its network of over 50 outlets.

Job Summary

The successful candidate plays a key role in providing comprehensive operational and administrative support to the Commercial team. This position ensures smooth execution of category initiatives, accurate system and data management, effective supplier coordination, and timely delivery of promotions and commercial activities.

This role is based in Tampines North.

Key Responsibilities

• Work closely with the Category Manager to support assigned categories in achieving sales, profit, market share, and productivity goals.
• Coordinate and implement category action plans, ensuring timely execution to meet business objectives.
• Provide full administrative support for supplier onboarding and new product development processes.
• Ensure all pricing, cost, and commercial changes are updated accurately in the system.
• Manage creation and maintenance of item master data and new article records.
• Support administration and monitoring of consignment activities.
• Maintain promotional downloads and coordinate approvals for marketing materials.
• Assist with weekly promotion commitments, collaborating with Operations, Marketing, Supply Chain, and suppliers for seamless execution.
• Liaise with suppliers on documentation, administrative updates, and operational requirements.
• Ensure timely submission of documents for system and master data updates.
• Proactively support internal stakeholders, highlighting risks or issues that may impact operations.
• Handle ad-hoc tasks to support the Category team.

Qualifications

• Diploma in Business Management, and/or relevant field.
• Good proficiency in Microsoft Office, especially Excel (Pivot Tables, VLOOKUP).
• Knowledge of SAP or similar ERP systems is advantageous.
• Excellent communication and coordination skills, with the ability to manage multiple stakeholders.
• Highly organized, detail-oriented, and capable of handling multiple tasks concurrently.

Position Summary

The Service Hub division at BCS provides operational support to BCS and participants. The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, operational reporting, secure certificate management, timely issue resolution and service processing, as well as operational excellence.

The Service Desk Support will be the first point of contact for external institutional users and will be responsible for managing the service desk and providing crucial support in ensuring effective incident management, timely communication with participants and schemes owners, and efficient processing of service requests. The individual is responsible for ensuring round-the-clock support to maintain operational continuity for critical payment systems, coordinating release notifications and activities, and upholding service quality standards in alignment with organisational and regulatory requirements.

Key Responsibilities

Service Desk & Customer Experience

• Manage service desk operations, ensuring delivery of excellent and consistent customer service across all touch points, including emails and phone
• Serve as the primary point of contact for customer inquiries and requests, resolving issues efficiently and escalating as necessary
• Collaborate with IT and vendors to provide timely and accurate advice to customers
• Manage incident resolution, leveraging experience with ServiceNow ITSM and CSM platforms
• Ensure all incident root cause analysis and downtime resolutions are tracked and reported, providing updates to relevant stakeholders (e.g., SCHA)

Incident and Service Request Management

• Handle participants' service incidents and requests across CTS, FAST, IBG, PayNow, and Cross-Border services
• Ensure all incidents and enquiries are logged, tracked, and resolved within the agreed Service Level Agreements (SLAs)
• Ensure clear and timely communication of Root Cause Analysis (RCA) and resolution of incidents to participants and schemes

Release Notifications and Coordination

• Ensure timely notifications to participants on all upcoming UAT and production releases
• Coordinate release activities with all stakeholders to ensure smooth implementation

Requirements

Education and Experience

• Diploma or Bachelor’s degree in Operations Management, Business Administration, or any related field
• Minimum one year of experience in service desk management or IT operations, preferably within the payment or financial services industry
• Demonstrated success in handling incident management, root cause analysis, and service request fulfillment
• Prior experience working in 24/7 operational environments is preferred

Skills and Knowledge

• Good understanding of payment systems such as Cheques, Funds Transfer, Interbank GIRO, PayNow, and Cross-Border services
• Strong communication skills, with the ability to convey information clearly and effectively to both internal (e.g. L2/L3 Tech Teams) and external stakeholders (e.g., participants, scheme owners)
• Knowledge of regulatory and compliance requirements related to payment systems is an advantage

We are looking for someone to provide administrative and operational support to agents across PWR and Marketplace, ensuring smooth processes, timely communication, and a seamless agent experience.

Responsibilities

1. Onboard and support users in effectively adopting and utilizing the platform’s features and services.
2. Source, evaluate, and identify relevant products, services, and opportunities that add value to the community and its clients.
3. Manage subscription renewals and engage prospective users to drive platform growth and user adoption.
4. Assist with presentations, user enquiries, and day-to-day community engagement activities.
5. Conduct system testing, identify enhancement opportunities, and provide feedback to improve functionality and overall user experience.
6. Perform ad-hoc tasks as assigned to support the department needs.

Requirements

1. Diploma or Degree in any discipline.
2. Strong communication and interpersonal skills.
3. Proactive, organised, and detail-oriented.
4. Comfortable presenting and training users.
5. Tech-savvy with a willingness to learn and improve digital systems.
6. Customer-focused and able to work independently.

Benefits

1. Conducive Work Environment
2. Opportunities for Growth and Progression
3. Annual Leave up to 21 days
4. Festive Leave of 3 days
5. Work From Home Leave up to 24 days (if applicable, based on the job nature)
6. Birthday Leave and Birthday Benefit
7. Medical and Insurance Benefit
8. Dress Code : Smart Casual

Other Information
Working Location: Toa Payoh (HDB Hub near Toa Payoh MRT Station)
5-day work week, Mondays to Fridays: 9.00am to 6.00pm

Interested candidates are invited to submit a comprehensive resume, stating the current and expected salary, date of availability via APPLY NOW button.

We regret that only shortlisted applicants will be notified.

An Motion Desktop Support Engineer is an IT support role focused on providing technical assistance for client-side hardware and software, including troubleshooting, installation, and maintenance of IT peripherals, and user account management. The role requires excellent communication skills and the ability to work independently and as part of a team to resolve user issues for clients.

Key Responsibilities

• User Support:Troubleshoot hardware and software issues for end-users, both on-site and remotely.
• Technical Assistance:Manage user accounts, provide application support, and assist with installations and migrations.
• Maintenance:Install and configure software, maintain IT peripherals, and perform data backups.
• Issue Resolution:Handle IT-related requests, track incidents, and follow up with vendors to resolve problems.
• Client Interaction:Maintain strong client relationships and provide a high level of customer service.

Required Skills

• Communication: Strong verbal and written communication skills.
• Problem-Solving: Ability to diagnose and resolve technical issues effectively.
• Technical Proficiency: Knowledge of operating systems, software, and hardware.
• Teamwork: Ability to work effectively with colleagues and clients.
• Initiative: Resourcefulness and the ability to work independently.
• Some basic programming understanding preferred. e.g C,C++ sql and etc

Main Working Location - Bishan

Job Responsibilities:

· Support users through direct end user support or through projects that deliver changes to the end user environment

· Handle end-to-end Desktop refresh and replacement initiative and timely removal of Not Permitted Technology

· Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate

· Assist with patching and upgrading end user devices

· Address quality and schedule conflict.

Job Requirements:

· At least 4 years’ experience in all phases of desktop operating system support, implementation, and maintenance, preferably in the financial sector

· Knowledge of desktop operating system and infrastructure required to implement and support enterprise deployments

· Knowledge of Desktop Services security and access standards and practices

· Basic understating of networking and server technologies

· Proficient in supporting a Windows 7 desktop environment & Microsoft suit of applications

· Good communication skills and strong analytical skills.

Interested candidates please send your CV to malar.kannan@eiresystems.com

Library/Roaming/Resource

Scope and Skillset

• End-to-End Ticket Lifecycle and monitoring relevant metrics
• Incident Management Workflow, including appropriate escalation
• First Call Resolution and Remote assistance
• Users’ IT accounts and access management (e.g. AD and Email account)
• Password Resets and Account unlock
• Process Change & Service requests

Skillsets

• Good communication skills
• Knowledge on ITSM processes
• Any other ad-hoc duties assigned

Working hours: 12 hours + Rotational shifts

About MTFA

The Muslimin Trust Fund Association (MTFA) is a charity committed to supporting the underprivileged in our community through a myriad of services, including but not limited to offering shelter to orphans and youths at risk, facilitating subsidized medical treatments, and administering financial aid through various programs.

Guided by our principle of "Towards a sincere pursuit of Ihsan", we aim to continuously create positive impacts within the communities we serve.

Role Overview

We are looking for a proactive, detail-oriented IT Support Executive to deliver reliable day-to-day IT operations and Level 1 support across MTFA locations in Singapore (HQ, DI/DIL, IKCs, IC, IEH/childcare). You will manage incident resolution, keep tickets and knowledge tidy, handle device and account lifecycle, and ensure smooth onboarding/offboarding so staff can work securely and without friction. You’ll operate under the IT head and partner closely with the IT Operations Executive (L2/L3).

Key Responsibilities:

1. Incident & Ticket Management

• Respond promptly to user tickets via portal/chat/phone and provide clear updates through to closure.
• Triage and resolve L1 incidents (workstations, standard apps, printing/Wi-Fi); escalate to L2/L3 per runbook.
• Log every case in the ITSM platform with accurate category/priority, SLA timer, and resolution notes (link a knowledge article where applicable).

2. IT Asset & User Support (Singapore sites)

• Manage laptops/desktops, peripherals, and loaners; coordinate repair/RMA when required.
• Enrol, configure, and troubleshoot endpoints using the endpoint-management platform (MDM) in line with policy.
• Reimage/re-enrol devices to restore compliance or during tech refresh.

3. User Onboarding & Offboarding (Identity & Access)

• Execute standard account and access tasks in the collaboration/identity suite via runbooks (joiners, movers, leavers).
• Conduct IT onboarding for productivity and collaboration tools.
• Secure offboarding: disable accounts, revoke sessions/MFA as required, reclaim licenses, back up user data per SOP, and wipe/re-provision devices.

4. Documentation & Reporting

• Document technical issues, resolutions, and maintenance activities.
• Prepare periodic IT support reports for management review.
• Maintain updated records of configurations, procedures, and user manuals.

5. Daily & Weekly Operations

• Monitor endpoint compliance (encryption, patch status, MDM policies) and perform basic network health checks (Wi-Fi/printing/meeting rooms).
• Maintain the IT asset register and accurate device/user records.
• Surface recurring issues and propose quick fixes; keep end-user knowledge-base articles current.

6. General IT Support

• Perform basic connectivity triage (device/app/Wi-Fi symptoms); escalate persistent LAN/VPN issues to L2/L3 with clear notes.
• Provide on-site support across MTFA locations and events when needed.

Core Skills

• Comfortable using computers and smartphones (installing apps, basic settings, printing).
• Clear, friendly communication and strong customer-service mindset.
• Structured problem-solving: identify the issue, follow steps, document what you tried, confirm resolution.
• Able to learn new digital tools quickly; follow checklists/runbooks accurately.
• Good record-keeping and documentation (notes, guides, simple screenshots).
• Team player who can manage priorities and follow up until tasks are closed.

Qualifications & Requirements

• ITE or Diploma in any discipline (or equivalent experience).
• IT experience useful but not required — fresh grads welcome; training provided.

Nice to have (we’ll train if you don’t have these yet)

• Basics of user accounts and shared folders/resources.
• Familiarity with ticketing/helpdesk tools and remote support.
• Simple network triage: distinguish device/app vs. network issues; check IP/config; run a quick connectivity test (e.g., ping/speed).
• Comfort with office productivity tools (docs, spreadsheets, slides).
• Curiosity to learn new technologies and simple automation (e.g., following a script or template) to improve repeatable tasks.

Working Conditions

• May require occasional after-hours or weekend support for system maintenance or urgent troubleshooting.
• Some travel between different work sites may be required.

PDPA Notice: By submitting your application, you acknowledge that you have read and agree to our Privacy Policy (https://www.mtfa.org/privacy-policy) regarding the collection, use, and disclosure of your personal data.

Responsibilities

• We are looking for a Senior Java Backend Engineer to support and

enhance our API and microservices ecosystem in a cloud-native AWS

environment. This role focuses on BAU (Business-As-Usual) support,

ensuring system stability, performance, and continuous improvement of

backend services.

• Provide BAU support for Java-based microservices and APIs, ensuring

high availability and reliability

• Design, develop, and maintain scalable microservices using Java (17+)

and Spring Boot (3.x)

• Manage and support cloud infrastructure on AWS (ECS, EC2, RDS)

• Monitor system performance and troubleshoot issues using tools like

Grafana and CloudWatch

• Implement and maintain CI/CD pipelines using GitLab, AWS

CodeCommit, and CodePipeline

• Collaborate with cross-functional teams to resolve production issues and

deploy enhancements

• Support integration with identity and access management systems (Okta)

• Work with MuleSoft for API integrations and middleware support

• Ensure adherence to best practices in coding, security, and performance

optimization

• Participate in incident management, root cause analysis, and continuous

improvement initiatives

Good to Have

• Experience with containerization and orchestration (Docker,

Kubernetes)

• Exposure to security best practices in cloud environments • Familiarity

with Agile/Scrum methodologies

Soft Skills

• Strong problem-solving and analytical skills

• Ability to work in a fast-paced BAU support environment

• Excellent communication and stakeholder management skills

• Proactive mindset with ownership of production system

Requirements • 8+ years of experience in Java backend development

• Strong expertise in Java 17+ and Spring Boot 3.x

• Proven experience in building and supporting microservices and

REST/GraphQL APIs

• Hands-on experience with AWS services: ECS, EC2, RDS

• Experience with Infrastructure as Code (IaC)

• Proficiency in CI/CD pipelines using GitLab, AWS CodeCommit, and

CodePipeline

• Strong knowledge of SQL, Oracle and relational databases

• Experience with monitoring and logging tools such as Grafana and AWS

CloudWatch

• 3+ years of experience with Okta for authentication/authorization

• 3+ years of experience with MuleSoft for API integration

Key Responsibilities

• Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions.
• When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements.
• Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
• Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Knowledge of 3 or more processes on 1 or more technologies

Requirements

• PhD/ Master/ Bachelor in Engineering studies
• Resourceful and proactive mindset. Ability to diagnose and resolve complex technical issues efficiently.
• Excellent verbal and written communication skills to interact with customers and colleagues
• Ability to provide excellent customer service and build rapport with clients
• Technical experiences in Applied Materials' equipment will be highly preferred

Work Location

• North/ East (Depending on customer's site)

Job Description:

• As an IT Helpdesk Support professional, you will be responsible for providing technical assistance and support to end-users who are experiencing software or application related issues.
• You will play a critical role in ensuring the smooth functioning of computer systems and addressing users' concerns promptly and effectively.
• Your expertise and problem-solving skills will be vital in resolving IT-related problems, improving user experience, and maintaining a high level of customer satisfaction.
• The role will also require you to escalate and respond back to users on the outcome of their highlighted issues within the required KPI/SLAs.

Requirements:

Top 3 Mandatory skills:

1. Experience in handling ticket management and escalations in a service desk environment.
2. Strong troubleshooting and problem-solving skills for application-related issues.
3. Hands-on experience with ServiceNow or similar ticketing systems.

Skills which are good to have/optional:

1. Familiarity with ITIL processes (e.g., incident, problem, and service request management).
2. Experience working in SLA/KPI-driven support environments, with an understanding of service performance and reporting expectations.
3. Experience in customer-facing or end-user support roles, with strong communication and user engagement skills.

About Company:

To make life more connected, entertaining, personalized and productive. Our Client combines passion and purpose to design and deliver smart products, systems, software and services that connect people wherever they are. They lead with integrity, innovate with intention, and drive operational excellence to inspire breakthrough performances that generate customer value and strong shareholder returns

With more then 30000 staff worldwide, More than 50 million vehicles on the road today enjoy an enhanced driving experience, thanks to their audio and infotainment. We extend the same spirit of innovation to the world’s leading performance and sporting venues, providing everyone with the best seats in the house.

Job Description:

- Manage full cycle order fulfillment for company's products and shipments

- Process PO escalation to the supply chain team on products with long lead time

- Release PO into SAP, request stock allocations from relevant team and maintain accurate delivery dates

- Be the customer catalyst monitoring to minimize risk of delay deliveries

- Communicate regularly with the customers, Channels Sales and BD team on issues and proactively provide timely updates

- Coordinate transportation bookings with international freight forwarders and closely monitor the deliveries movement

- Optimize import routes/shipping lanes to minimize transportation costs

- Collaborate with agents to facilitate customs clearance process on import shipments or shipments requires CARNET within APAC

- Coordinate inbound and outbound shipments processing with 4PL/3PL and internal team

- Posting into SAP (e.g. goods receipt, delivery note, stock transfer/adjustment etc.) and release customer’s shipping instruction to 3PL

- Prepare and manage inbound and outbound shipment documents from warehouses (e.g. tax invoices, delivery note, packing lists, etc.)

- Support month end activities, evaluate and identify any shipments that potentially drop out in revenue

- Oversees daily warehouse activities

- Manages inventory accurately and do regular audits/periodic cycle count

- Generates listing of inventory items and ensure physical stock count match system. Reconciles discrepancies if any

- Maintains accurate and up-to-date records and documentation

- Other ad hoc duties as assigned by the company

Job Requirements:

- Preferably Diploma or above in Business Management or related field

- At least 3 years of working experience in Customer Service, Logistics, Supply Chain functions

- Strong proficiency in Microsoft applications (especially Excel skills)

- SAP experience is required. CRM experience will be an advantage

- Knowledge in shipping procedures, air and ocean transportation (key freight terminology, incoterms, multimodal etc.) is a bonus point

- Be result-oriented with great attention to details

- Possesses strong written and verbal communication skills

- A strong team player who enjoys working with diverse cultures

- Ability to handle responsibilities under pressure and ability to thrive in a fast-paced and revenue driven customer service environment while maintaining a positive attitude

- Willing to work overtime to meet deadlines, especially at month end

Compensation:

- Working location: Pasir Panjang, Singapore

- Within walking distance from MRT station

- Working hours: Monday to Friday 9:00am - 6:00pm

- AWS entitlement

- Annual Leave and medical leave

- Medical and dental benefits

- Flexible/ Hybrid work environment

- Having training opportunities in company's university

- Staff's discount for products of company's brand

Responsibilities

• We are looking for a Senior Java Backend Engineer to support and

enhance our API and microservices ecosystem in a cloud-native AWS

environment. This role focuses on BAU (Business-As-Usual) support,

ensuring system stability, performance, and continuous improvement of

backend services.

• Provide BAU support for Java-based microservices and APIs, ensuring

high availability and reliability

• Design, develop, and maintain scalable microservices using Java (17+)

and Spring Boot (3.x)

• Manage and support cloud infrastructure on AWS (ECS, EC2, RDS)

• Monitor system performance and troubleshoot issues using tools like

Grafana and CloudWatch

• Implement and maintain CI/CD pipelines using GitLab, AWS

CodeCommit, and CodePipeline

• Collaborate with cross-functional teams to resolve production issues and

deploy enhancements

• Support integration with identity and access management systems (Okta)

• Work with MuleSoft for API integrations and middleware support

• Ensure adherence to best practices in coding, security, and performance

optimization

• Participate in incident management, root cause analysis, and continuous

improvement initiatives

Good to Have

• Experience with containerization and orchestration (Docker,

Kubernetes)

• Exposure to security best practices in cloud environments • Familiarity

with Agile/Scrum methodologies

Soft Skills

• Strong problem-solving and analytical skills

• Ability to work in a fast-paced BAU support environment

• Excellent communication and stakeholder management skills

• Proactive mindset with ownership of production system

Requirements • 8+ years of experience in Java backend development

• Strong expertise in Java 17+ and Spring Boot 3.x

• Proven experience in building and supporting microservices and

REST/GraphQL APIs

• Hands-on experience with AWS services: ECS, EC2, RDS

• Experience with Infrastructure as Code (IaC)

• Proficiency in CI/CD pipelines using GitLab, AWS CodeCommit, and

CodePipeline

• Strong knowledge of SQL, Oracle and relational databases

• Experience with monitoring and logging tools such as Grafana and AWS

CloudWatch

• 3+ years of experience with Okta for authentication/authorization

• 3+ years of experience with MuleSoft for API integration

Responsibilities

• We are looking for a Senior Java Backend Engineer to support and

enhance our API and microservices ecosystem in a cloud-native AWS

environment. This role focuses on BAU (Business-As-Usual) support,

ensuring system stability, performance, and continuous improvement of

backend services.

• Provide BAU support for Java-based microservices and APIs, ensuring

high availability and reliability

• Design, develop, and maintain scalable microservices using Java (17+)

and Spring Boot (3.x)

• Manage and support cloud infrastructure on AWS (ECS, EC2, RDS)

• Monitor system performance and troubleshoot issues using tools like

Grafana and CloudWatch

• Implement and maintain CI/CD pipelines using GitLab, AWS

CodeCommit, and CodePipeline

• Collaborate with cross-functional teams to resolve production issues and

deploy enhancements

• Support integration with identity and access management systems (Okta)

• Work with MuleSoft for API integrations and middleware support

• Ensure adherence to best practices in coding, security, and performance

optimization

• Participate in incident management, root cause analysis, and continuous

improvement initiatives

Good to Have

• Experience with containerization and orchestration (Docker,

Kubernetes)

• Exposure to security best practices in cloud environments • Familiarity

with Agile/Scrum methodologies

Soft Skills

• Strong problem-solving and analytical skills

• Ability to work in a fast-paced BAU support environment

• Excellent communication and stakeholder management skills

• Proactive mindset with ownership of production system

Requirements • 8+ years of experience in Java backend development

• Strong expertise in Java 17+ and Spring Boot 3.x

• Proven experience in building and supporting microservices and

REST/GraphQL APIs

• Hands-on experience with AWS services: ECS, EC2, RDS

• Experience with Infrastructure as Code (IaC)

• Proficiency in CI/CD pipelines using GitLab, AWS CodeCommit, and

CodePipeline

• Strong knowledge of SQL, Oracle and relational databases

• Experience with monitoring and logging tools such as Grafana and AWS

CloudWatch

• 3+ years of experience with Okta for authentication/authorization

• 3+ years of experience with MuleSoft for API integration

Responsibilities:

• Assist couples and guests during marriage solemnisation ceremonies
• Manage queues and registration processes
• Handle basic customer enquiries
• Support self-service kiosks and administrative tasks
• Assist with document verification support

Requirements:

• Minimum 1 year customer service experience
• ITE qualification or equivalent and above
• Computer literate
• Friendly, professional, and customer-oriented

Working Hours:

• Monday to Friday: 8:00am – 5:30pm
• Saturday: 8:00am – 5:30pm
• Public Holidays excluded

Contract Duration:
24 months with an option to extend for 12 months.

Contract Period: 30 June 2026 to 31 May 2028

Working hours:
·     Mondays to Thursdays: 1.00pm to 8.30pm, inclusive of 1hr dinner break
·     Fridays: 12.30pm to 8:30pm, inclusive of 1hr dinner break
·     Saturdays: 7.30am to 1.30pm
·     Service does not require on Sundays and gazetted public holidays

Scope of Services:
·       Cleaning work including clearing of rubbish and mop the floor;
·       Close and arm the school security;
·       Lock the staircases;
·       Manage the elevator tasks;
·       Any other ad-hoc duties assigned by the Operations Managers, Vice Principals or Principal.

Qualifications, skills and experience:
·       A Singapore Citizen or Permanent Resident
·       Physically fit
·       Preferably 3 years of experience performing as School attendant duties in school or equivalence preferred.

Job Description & Requirements

This role is ideal for engineers who enjoy hands-on technical operations, troubleshooting complex infrastructure issues, and driving automation initiatives within mission-critical environments.

Key Responsibilities

• Manage and support enterprise Microsoft Exchange and Active Directory environments.
• Ensure availability, performance, security, and integrity of messaging services.
• Administer user accounts, access controls, and Group Policy Objects (GPOs).
• Support incident, problem, change, configuration, backup, patch, and vulnerability management activities.
• Assess and implement service requests and change requests.
• Perform upgrades, migrations, patching, and platform maintenance.
• Monitor system health, capacity, performance, and availability.
• Troubleshoot and resolve complex infrastructure issues.
• Develop scripts and automation tools to improve operational efficiency.
• Maintain technical documentation, system diagrams, and operational procedures.
• Collaborate with infrastructure, engineering, and application teams to enhance platform performance and reliability.
• Evaluate and recommend new technologies and improvements.

Requirements

• Diploma or Degree in Computer Science, Engineering, IT, or related disciplines.
• Minimum 3 years of experience supporting Microsoft Exchange environments.
• Experience managing large-scale enterprise environments with 5,000+ mailboxes.
• Strong knowledge of:Microsoft Exchange Server (On-Premises)Active DirectoryGroup Policy (GPO)Windows Server Administration
• Hands-on scripting experience in PowerShell, Shell, Bash, or Python.
• Experience in incident, problem, change, and configuration management processes.
• Strong troubleshooting and analytical skills.
• Familiarity with Agile methodologies such as Scrum or Kanban is advantageous.
• Excellent communication and stakeholder management skills.

Preferred Certifications

• Microsoft Certified Professional (MCP)
• Microsoft Certified Solutions Associate (MCSA)
• Microsoft Certified Solutions Expert (MCSE)
• Equivalent Microsoft infrastructure certifications

How To Apply:

Submit your application by emailing a detailed copy of your updated Resume in MS Word Format to Lin Jin Sen (EA Personnel Reg. No. R25129852, Achieve Career Consultant Pte Ltd EA Licence No. 05C3451)

by clicking the “Apply Now” or email to andie.lin@achievegroup.asia for a confidential discussion

Current & Expected Salary

Reason(s) for leaving

Notice Period / Availability to commence work

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