Total 47 Customer Service / Call Centre job vacancies

Main Responsibilities

• Collaborate with the Customer Service Representative to timely resolve client's security system issues.
• Deliver comprehensive support and maintenance services, encompassing routine preventative maintenance, troubleshooting, system upgrades, expansions, alterations, and systems training.
• Create detailed system diagrams using AutoCAD software.
• Build strong partnerships with clients while continuously striving to enhance customer satisfaction.
• Maintain the support & maintenance contract renewal.
• Ensure the excellence of services by strictly adhering to company standards and policies, service requests within the designated region.
• Perform regular preventive maintenance tasks and effectively address daily troubleshooting requirements.
• Thoroughly follow up on all open technical issues until the problems are fully resolved.
• Assume ownership of all service-related issues once the External Hand Over is completed by the Project team.

Requirements

• Diploma in Electronic, Computer, Automatization or Mechanical Engineering.
• Experience in security system field with knowledge of Access Control or CCTV is a must.
• Basic IT knowledge in hardware, network and database
• Ability to work under pressure.
• Strong analytical skill and problem-solving ability.
• Strong self-learning ability, work independently.
• Customer-orientation.
• Excellent communication and interpersonal skills.
• Required to stand-by for night jobs (Rotational basis)

Interested applicants please send your resume to venessagoh@recruitexpress.com.sg

Venessa Goh Wee Ni

R24124686

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted.

Job Description & Responsibilities

We are seeking dedicated and people-oriented Assistant Customer Relations Officers (CRO) to support our Home Improvement Programme. The successful candidates will act as the key liaison between the project team and residents, ensuring clear communication, smooth coordination, and positive resident relations throughout the project.

Responsibilities:

• Engage and communicate effectively with residents on project-related matters, addressing queries and concerns with professionalism.
• Explain and guide residents on the scope, locations, and benefits of the Home Improvement Programme works.
• Handle feedback, requests, and complaints from residents tactfully, providing practical on-site solutions where necessary.
• Coordinate and arrange home improvement works outside residential units in a timely manner while maintaining good rapport with residents.
• Provide administrative and logistical support during construction working committee meetings.
• Record and prepare meeting minutes with Consultants, HDB, Sub-Contractors, and other stakeholders.

Requirements:

• Minimum GCE "O" Level Certificate, with at least 3 years of relevant experience in customer service, public relations, or community engagement.
• Strong interpersonal and communication skills, with the ability to converse effectively
• Patient, tactful, and able to manage challenging situations with empathy and professionalism.
• A team player with a positive attitude and strong problem-solving skills.

Job Responsibilities

1. Set up and follow up with project and HQ all staffs hardware, software issue.

2. Set up and daily Maintain project and HQ Server and data security.

3. Set up and maintain project CCTV system.

4. Apply the internet and set up project internet system

5. Purchasing related software or other materials

6. Set up bio matrix system

7. Due with supplier of others software issues

8. Ensure on call support for critical IT services work with relevant resolver group.

9. Manage IT opportunities, risks and challenges pertaining to IT user help desk operations.

10. Others IT related meter request by management.

Job Responsibilities

• Set up and follow up with project and HQ all staffs hardware, software issue.
• Set up and daily Maintain project and HQ Server and data security.
• Set up and maintain project CCTV system.
• Apply the internet and set up project internet system
• Purchasing related software or other materials
• Set up bio matrix system
• Due with supplier of others software issues
• Ensure on call support for critical IT services work with relevant resolver group.
• Manage IT opportunities, risks and challenges pertaining to IT user help desk operations.
• Others IT related meter request by management.

Job Requirements

• Diploma in Computer Science/ IT Technology Information or related fields.
• Minimum 3 years relevant experience in IT Support / technical support.
• Good technical skills in windows based client environments with the respected support tools (remote desktop).
• Experience on MS365 Online Application support - include Office, OneDrive, Outlook, SharePoint, Teams and Modern authentication.
• Good team player with good interpersonal and communication skills
• Willing to be based at project site office.
• Working Location: West

Responsibilities

​

The Executive, Service Quality drives the execution and continuous improvement of service quality across Far East Hospitality by translating data, audits, and guest feedback into actionable insights and operational improvements.

The role partners closely with properties to strengthen service delivery at key touchpoints, ensures consistency with brand standards, and reinforces a culture of service excellence through structured audits, performance tracking, and recognition platforms.

Service Audit & Performance Tracking (35%)

• Execute and coordinate Quarterly Service & Brand Standard Audits across all properties
  
• Consolidate, analyse, and present audit findings with clear insights and recommendations
  
• Track and follow up on property action plans to ensure accountability and timely closure
  
• Identify recurring service gaps and recommend improvement actions
  
• Enhance audit processes through digitalisation and continuous improvement
  

Service Standards & Guest Experience Enhancement (35%)

• Partner with property teams to strengthen service delivery at key customer touchpoints (e.g., arrival, stay, service recovery)
  
• Support implementation of FEH service culture and standards through onboarding and engagement initiatives
  
• Contribute to service culture campaigns (e.g., Daily Dose, engagement activations)
  
• Support execution and analysis of Customer Engagement Surveys (CEI)
  
• Work with brands leaders to ensure consistency and enhancement of brand experience standards
  

Service Excellence Recognition & Awards (20%)

• Coordinate and drive participation in internal and external service excellence awards
  
• Manage end-to-end submission process, including collation of materials, storytelling, and alignment with judging criteria
  
• Partner with properties to identify and nominate strong candidates or initiatives
  
• Organise and execute the annual Hall of Excellence, including coordination, communications, and event support
  
• Leverage recognition platforms to reinforce service excellence behaviours and motivate teams
  

Insights & Continuous Improvement (10%)

• Analyse guest feedback, audit outcomes, and survey data to identify trends and opportunities
  
• Translate insights into actionable recommendations to improve service performance
  
• Support cross-functional initiatives to enhance service quality and operational effectiveness
  
• Leverage digital tools and AI to improve reporting efficiency and insight generation
  

Others

• Perform any other duties assigned by supervisor, carrying them out diligently and professionally.
  

Requirements

• Degree in Customer Service, Hospitality or related field
  
• 1–3 years’ experience in Customer Experience, Service Quality, Hospitality, or related field is preferred, otherwise those who has no experience are welcome to apply
  
• Proficient in Microsoft PowerPoint, Excel, and Office Suite
  
• Strong data analysis and reporting skills with ability to translate insights into action
  
• Familiarity with guest feedback platforms (e.g., Revinate), survey tools, and dashboards
  
• Experience in event coordination or project management is an advantage
  
• Working knowledge of Generative AI tools to enhance reporting and productivity
  
• Analytical, structured, and detail-oriented
  
• Strong communication skills (written and verbal) with ability to influence stakeholders
  
• Organised with strong project management and coordination capabilities
  
• Proactive with high ownership and follow-through
  
• Collaborative and confident engaging both corporate and operational teams
  
• Passionate about service excellence and people recognition

Job Responsibilities

1. Set up and follow up with project and HQ all staffs hardware, software issue.

2. Set up and daily Maintain project and HQ Server and data security.

3. Set up and maintain project CCTV system.

4. Apply the internet and set up project internet system

5. Purchasing related software or other materials

6. Set up bio matrix system

7. Due with supplier of others software issues

8. Ensure on call support for critical IT services work with relevant resolver group.

9. Manage IT opportunities, risks and challenges pertaining to IT user help desk operations.

10. Others IT related meter request by management.

Work location: Central
Working hours: Monday to Friday office hours
Salary: up to $2460 per month

6 months contract

Job Scope:

• Enhance work processes and customer relations to elevate service quality.
• Lead customer service surveys, analyse feedback, and drive process improvements.
• Track application payment and security checks to ensure efficiency and accuracy.
• Coordinate preparation, distribution, and courier services for streamlined logistics and timely delivery.
• Conduct quality checks on returned dosimeters, maintain communication with customers, and manage courier job lists to ensure quality assurance.

Requirements:

• Diploma in any field
• 1-2 years of relevant working experience in a service laboratory
• Proficient in Microsoft Excel
• Ability to work independently
• Good interpersonal communication skills
• Meticulous with an eye for detail

Interested applicants may apply or email your CV to nadirah.hirwandy@tg-hr.com

SINGAPOREANS ONLY

Responsibilities:

• Conduct inspection and audit of construction equipment (primarily excavators and cranes) across multiple infrastructure projects in Singapore.
• Diagnose faults and perform minor adjustments, repairs, and replacement of faulty components.
• Carry out minor repairs on damaged equipment parts where applicable.
• Coordinate with machinery vendors and suppliers for major repair works when required.
• Perform routine servicing, including cleaning, lubrication, and preventive maintenance.
• Report equipment defects, damages, and operational issues to Management in a timely manner.
• Prepare and submit inspection and audit reports, including findings and recommendations, to Management.
• Participate in vendor and equipment assessment, selection, and evaluation processes.
• Review project performance to identify issues, risks, and improvement opportunities, and implement corrective action plans.
• Review site investigation reports and provide technical input and recommendations.
• Perform other duties as assigned.

Requirements:

• Minimum 5 years of relevant experience in equipment management or inspection within the construction or infrastructure sector.
• Sound knowledge of construction equipment, machinery specifications, and applicable regulations.

Kindly email your resume in a comprehensive Word format to jacqueline.goh@talentvue.com.sg

We regret to inform that only shortlisted candidates will be notified.

Please be informed that by applying for the advertised position, the candidate is considered to have given their consent for us to collect, utilize, or disclose their personal information for the purposes related to the services we provide.

Jacqueline Goh
EA License Number: 22C1430
Registration Number: R1326664

• MNC Company
• Basic $2700 - $3200 + Allowance + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: West / On-site
• Working hours: Monday to Friday (8.30am to 5.30pm)

Job Responsibilities:

Commissioning at Customer Premises

• Attend site commissioning sessions with customers and contractors.
• Conduct end-user training on the operation and maintenance of Intruder Alarm, CCTV and Access control systems.
• Inspect and verify contractor’s installation work to ensure it meets quality and technical requirements.
• Confirm that all installations and configurations comply with the specifications stated in the quotation or work order.
• Document commissioning activities and provide reports to relevant stakeholders.

Attend to Customer’s Complaints On-site

• Respond promptly to service calls and troubleshoot system issues on-site.
• Diagnose, repair, and test faulty equipment or system components.
• Provide technical support and advice to customers to resolve issues efficiently.
• Liaise with internal teams and suppliers for parts replacement or technical escalation when required.
• Ensure customer satisfaction through professional communication and quality service delivery.

Job Requirements:

• Possess minimum Nitec / Diploma in Electrical / Electronic / Mechatronic Engineering or related field.
• Experience in Intruder Alarm, CCTV and Access control systems or similar low-voltage systems preferred.

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Working Hours

Monday – Friday, 8:30 AM – 6:00 PM

Key Responsibilities

• Monitor and manage feedback from multiple channels (calls, emails, digital platforms)

• Assist in monitoring, auditing cases, and processing payments for contact centre operations

• Manage and enhance the Authority's Customer Management System (CMS) in collaboration with system vendors

• Conduct regular service quality audits across feedback channels and case management processes

• Track and report customer satisfaction metrics and suggest actionable improvements

• Ensure effective escalation processes for high-priority or complex cases

• Respond to requests from operations divisions for vetting of replies

• Implement service improvement initiatives as assigned

Requirements

• Degree in Mass Communications, Marketing, or a related discipline

• At least 3 years of relevant experience in:

  • Customer service management

  • Call centre management

  • Quality service management

• Strong analytical, interpersonal, and communication skills

• Experience in data analytics is preferred

Drafter (Building Construction / Project)

Salary: $3,200 – $5,000 (depending on experience)

Location: Lentor

Working Hours:

Monday – Friday: 8.00am – 6.30pm

Saturday: 8.00am – 3.00pm (subject to work completion)

Benefits: Bonus, AL 14 days

Job Responsibilities

• Coordinate with builders and contractors to prepare, update, and revise building drawings
• Work closely with architects, engineers, and site teams to ensure design coordination
• Prepare detailed construction and shop drawings based on design or site requirements
• Produce technical drawings using CAD and BIM software
• Ensure drawings comply with Singapore building codes and regulations
• Prepare sketches, working drawings, and technical documentation
• Support site coordination to ensure construction works follow approved drawings
• Perform other duties assigned by Management or Supervisor

Job Requirements

• Bachelor’s Degree in Architecture, Engineering Design, Drafting, or related discipline
• Minimum 1 year of relevant experience in building or construction projects
• Proficient in AutoCAD, Revit, BIM, SketchUp, Navisworks, or similar software
• Able to read and interpret technical and construction drawings
• Detail-oriented, responsible, and able to work effectively in a team

Company Name: Talent Recruitment Pte Ltd

EA License No: 24C2338

EA Personnel Name: Loke Sai Lye (Loke)

EA Personnel No: R24123366

Email: loke.dexter@talentrecruitmentsg.com

Contact Number: 98503107

Job Summary

Lead and manage the OQC Operations team to ensure product quality meets customer requirements. Drive quality improvement projects, analyze data trends, and collaborate with cross-functional teams to resolve quality issues and maintain ISO standards.

Responsibilities

• Lead a team of Engineering Assistants, Technicians, and Inspectors to execute daily and weekly OQC Operations effectively
• Manage lot dispositions to ensure inspected lots meet customer requirements and are released timely for shipment
• Monitor critical process parameters and promptly report abnormal trends to Production for corrective action
• Initiate product Non-Conformance Material Reports (NCMR) and manage disposition of affected media
• Collaborate with IPQA and Process Engineers to implement improvement activities preventing recurring issues
• Identify quality concern areas and develop procedures or systems for prevention or improvement on a project basis
• Work with Quality Engineers and Production Line Engineers/Process Owners to resolve quality issues and customer complaints
• Participate in daily production meetings to highlight line performance abnormalities and quality concerns
• Review and analyze customer HDD performance data to alert internal teams of key issues
• Perform data traceability and trend analysis related to customer failures or internal quality concerns
• Support Project Management team by monitoring and providing timely feedback on customer-related concerns
• Maintain and uphold ISO standards within the OQC department
• Assist management in analyzing quality issues and initiating projects or plans to resolve them
• Control cost expenditure within the OQC section to optimize resource use
• Enforce safety and disciplinary standards within the OQC section to maintain a safe work environment

Required competencies and certifications

• Proficiency in Microsoft Office applications and QA analysis tools such as SPC, Minitab, and JMP
• Skilled in applying statistical concepts including probability distributions, hypothesis testing, and capability analysis
• Strong analytical skills with a methodological approach to problem-solving
• Effective verbal and written communication skills
• Ability to adapt to changing priorities and perform in a fast-paced environment

Preferred competencies and qualifications

• Diploma / Degree in Engineering, Science, Quality Management, or equivalent experience
• 2-3 years of relevant experience in customer quality or in-process quality within manufacturing industries
• Basic programming skills in Python, R, or similar languages
  

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Novita Widjaja | Registration No: R22105960

Job Description

• To manage site office and HDB Building Service Centre, attend to resident's feedback and complaints.
• Interact with residents to maintain good relationship.
• Assist on phone calls and emails to answer resident’s enquiries.
• Make appointment for resident to attend inspection with BSC (Building Service Centre) team.
• Liaison with consultants and HDB officers.
• Prepare and manage correspondence, reports and documents.
• Maintain & upkeep of Information Centre & BSC.
• Organize and coordinate meetings, conferences.
• Provide admin support to the project team.

Job Requirments

• Diploma in related field.
• At least 2 years’ experience as CRO or project Site Admin
• Good command of English in order to liaise with relevant government agencies.
• Proven Office 365 experience – Excel, Word, Power Point and Outlook.
• Willing to work 5.5 days at HDB construction site.

Job Summary: The Data Migration Administrator will be responsible for supporting the implementation of Microsoft Dynamics. This role involves coordinating data, performing data entry, and organizing data to ensure the system operates efficiently and effectively.

Roles & Responsibilities

We are looking for resource having experience in cloud development, cloud migration/ transformation with following skills &experience :

• Project Role Description: Provides assessment of existing solutions and infrastructure to migrate to the cloud. Plan, deliver, and implement application and data migration with scalable, high-performance solutions using private and public cloud technologies driving next-generation business outcomes.
• Create a plan and a clear path to leverage cloud for business advantage.
• Cloud Migration Planning
• Must To Have Skills: Proficiency in Cloud Migration Planning.
• Good To Have Skills: Experience with Microsoft Azure IaaS, VMWare Cloud Administration.
• Strong understanding of cloud architecture and deployment models.
• Experience with data migration tools and techniques.
• Familiarity with security best practices in cloud environments
• The candidate should strong experience in Cloud Migration Planning.
• Data Organization: Maintain organized data structures within MS Dynamics, ensuring easy access and retrieval of information.
• SEO stands for Search Engine Optimization
• Website support and maintenance services
• Documentation: Create and maintain documentation related to system processes, data management, and user guides.
• Able to start work Immediate

Responsibilities and Duties:

• Capable of taking instruction from Client’s Rep, consultants and contractor’s project manager as and when required or directed.
• CRO shall be competent and possesses the skill, knowledge and ability to manage the public relations issues and general project queries with residents effectively.
• He/ She shall possess good communication and interpersonal skills in liaising with subcontractors in day-to-day’s work activities and project stakeholders (HDB, Town Council and Consultants) pertaining to the project/ resident’s matters.
• CRO shall generate the HIP block schedule and units work schedules in good times to aid the materials & manpower resources planning.
• Manning the Information Centre Counter operations and Information Hotline.
• Attend to residents’ defect feedback or query and making appointment with owner for a visit or joint inspection by RTO and Supervisor. Making appointment for Supervisor to attend the defect rectification and monitoring of work done for defect closure.
• Draft and reply to feedback/ queries and message from residents within stipulated timeframes.
• CRO shall be in-charge of proper recording and filing of vital documents required by HDB, forms and records, and photos into HICS.
• He/ she shall attend and provide administrative assistance and logistic supports in the Working Committee Meeting (Construction Phase) as and when directed by Client’s Rep or Consultants.

Requirements:

• Minimum GCE “A” Level with 2-3 years of public relations experiences preferably in Home Improvement Program (HIP) projects.
• He/ She shall be capable of communicating effectively in English and one other official language.
• Possesses computer skills in Microsoft Office, Word, Excel and PPT.

Job Responsibilities

• Set up and follow up with project and all staffs hardware, software issue.
• Set up and daily Maintain project and Server and data security.
• Set up and maintain project CCTV system.
• Apply the internet and set up project internet system
• Purchasing related software or other materials
• Set up bio matrix system
• Due with supplier of others software issues
• Ensure on call support for critical IT services work with relevant resolver group.
• Manage IT opportunities, risks and challenges pertaining to IT user help desk operations.
• Others IT related meter request by management.

Job Requirements

• Diploma in Computer Science/ IT Technology Information or related fields.
• Minimum 3 years relevant experience in IT Support / technical support.
• Good technical skills in windows based client environments with the respected support tools (remote desktop).
• Experience on MS365 Online Application support - include Office, OneDrive, Outlook, SharePoint, Teams and Modern authentication.
• Good team player with good interpersonal and communication skills
• Willing to be based at project site office.
• Working Location: West

Assistant Customer Relations Officer (HDB Project)

We are looking for a motivated and communicative Assistant Customer Relations Officer to support our site team. You will play a key role in maintaining positive relationships with residents and stakeholders while ensuring administrative tasks for the project are kept up to date.

Responsibilities

Assist in conducting regular visits to residents and tenants affected by the works to gather feedback and keep them posted of work schedule changes and impact.

Feedback Management: Support the Lead CRO to handle and resolve conflicts, feedback and complains pertaining to the project.

Liaison Support: Attend dialogue sessions with the Client, Resident Committees, Citizens’ Consultative Committees, Town Councils and any party as directed.

Administrative Duties: Perform administrative/clerical duties.

Requirements

Education: Minimum GCE "O" Level.

Experience: Fresh graduates are welcome to apply; candidates with no experience will be considered for this Assistant role.

Attributes:

Approachable personality with good communication skills.

Comfortable walking the ground and interacting with residents.

Able to handle feedback professionally and calmly.

Interested candidates please apply with detailed resume including the following:

Current & Expected Salary

Reason(s) for Leaving

Date of Availability

Job Responsibilities

• Resident Engagement: Act as the main point of contact for residents, addressing inquiries, complaints, and feedback.
• Defects Management: Monitor and update residents on the status of defect rectifications.
• Appointment Scheduling: Arrange inspections with the Building Service Centre (BSC) team.
• Liaison Work: Coordinate with HDB, Town Council, consultants, and subcontractors.
• Administrative Duties: Prepare reports, manage correspondence, and maintain records.
• Public Relations: Write notices to inform residents about construction activities.
• Site Coordination: Work with site supervisors to schedule rectification work.
• Information Centre Management: Maintain and upkeep the service centre.

Core responsibilities:

• Assist CRO to plan and launch public relation programs for the construction projects, such as preparing circulars, letters and notices.
• Conduct survey on existing condition, such as: spalling concrete and ceiling leakage etc. as well as taking measurement.
• Plan and coordinate assigned work to be carried out in a timely manner.
• Handle enquires, feedback and complaints pertaining to the projects as well as follow-up on actions to resolve it.
• Work closely and ensure smooth operation procedure during upgrading work between the relevant parties such as residents, contractors, consultants and authorities like the Town Councils and Housing Development Board (HDB) etc. as well as take proactive measures in mitigating complaints arising from the construction activities.
• Show, explain and demonstrate to residents and/or tenants the location and purpose of retrofits provisions.
• Maintain good rapport and positive relations with the residents and/or tenants.
• Conduct regular visits to residents and/ or tenants affected by the works to gather feedback and keep them posted of the work schedule’s changes and impacts.
• Perform administrative/clerical duties.
• Ad-hoc duties as assigned.

Core responsibilities:

• Handle and resolve conflicts, feedback and complains pertaining to the construction projects.
• Plan and launch public relation programs such as: preparing circulars, letters and notices to public and/or tenants/ residence.
• Attend dialogue sessions with the Client, Resident Committees, Citizens’ Consultative Committees, Town Councils and any party as directed.
• Attend and provide administrative assistance and logistic support in Construction Working Committee meeting, as and when directed by the SO Representative.
• Conduct regular visits to residents/tenants affected by the works to gather feedback and keep them posted of work schedule changes and impact.
• Conduct regular visits to residents and tenants affected by the works to gather feedback and keep them posted of work schedule changes and impact.
• Work closely with all contractors and take proactive measures in mitigating all complaints arising from the construction activities.
• Develop positive relationship and maintain good rapport with residents and different stakeholders.
• Participate in project's meeting, record minutes of meetings pertaining to the assigned project.
• Maintain proper record of all PR cases, correspondences and communication materials.
• All other associated co-ordination and submission works and documentations.
• Perform administrative and clerical duties.
• Ad-hoc duties as assigned.

Customer Relations Officer (HDB Project)

Responsibilities:

• Handle Complaints: Resolve all conflicts, feedback, and complaints from residents and shop tenants regarding the project.
• Meeting Representative: Attend dialogue sessions and meetings with the Client, RC, CCC, Town Council, and other government bodies.
• Ground Engagement: Conduct regular house-to-house visits to residents affected by the works. Update them on work schedules and any potential impact (noise, dust, etc.).
• Reporting: Keep proper records of all feedback and report to the Project Manager/Board.
• Ad-hoc: Any other public relations duties assigned by the management.

Requirements:

• Education: Minimum GCE "A" Level or Diploma (any field).
• Experience: At least 3 years of experience in similar experience
• Industry: Experience in HDB projects (HIP, BTO, or Lift Upgrading) is a major advantage.
• Skills: Must be able to communicate well with residents and handle difficult situations on-site.
• Entry-Level: Candidates with no experience but have at least GCE “O” Level may be considered for the APRO (Assistant Public Relations Officer) role.

To Apply:

Please apply with your resume with the following information:

1. Current & Expected Salary
2. Reason for Leaving
3. Availability / Notice Period

Only shortlisted candidates will be contacted.