We are seeking an experienced Senior Customer Success Executive to lead our patient service team. You will be responsible for delivering an exceptional patient experience, optimizing clinic operations, and mentoring your team to achieve service and revenue goals.

Key Responsibilities

• Patient Experience & Operations: Act as the primary patient contact, managing appointments and patient flow to ensure a seamless experience and optimize clinic efficiency.
• Team Leadership: Lead, mentor, and develop the customer success team, overseeing their performance, training, and professional growth.
• Revenue & Growth: Proactively promote and cross-sell clinic services to enhance patient value and meet revenue targets.
• Reporting & Compliance: Maintain accurate patient records, generate performance reports, and ensure adherence to data privacy regulations.
• Perform other duties as assigned by Management.

Job Requirements

• Minimum of 5 years in a customer-facing role, preferably in healthcare, retail, or hospitality.
• Proven experience in leading, mentoring, and managing a team.
• A strong customer-centric and sales-oriented mindset with excellent interpersonal skills.
• Exceptional organizational ability, with a talent for multitasking in a fast-paced environment.
• Proficiency in Microsoft Office and Google Suite.
• Passion for the healthcare or TCM industry is a strong advantage.
• Immediate or short-notice availability is highly preferred.

Job Highlights

1. Annual Leave - 14 days onwards
2. Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones
3. FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees’ family members!
4. Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony

Why Should You Join Us?

GREAT CULTURE AND ATMOSPHERE:

Because you will be working along with amazing and crazy fun people. We have cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational and inspirational trainers, foodies, and many more.

GREAT SALARY PACKAGE AND BENEFITS:

Because we offer benefits which are most desired and valued by people. We believe that the people in the team are the backbone of the company, the core of everything we do. This is why we invest so much in our employee’s welfare and future.

GROWTH AND CAREER DEVELOPMENT:

Because the sky's the limit and we firmly believe that our employees' growth, development, and well-being are the most significant factor. We hope to grow with our employees, we want our people to shine brighter as they progress with the company.

DIVERSITY:

Because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.

Job Responsibilities

• Provide administrative support, including registration, scheduling appointments, maintaining accurate patient medical records, and cashiering.
• Attend to customer inquiries, deliver top-notch customer service and build sustainable relationships with patients to maximize sales, customer satisfaction, and retention.
• Connect with patients, follow-up, monitor and continuously access patients’ treatments throughout their recovery process to help them achieve the desired results.
• Maintain detailed and accurate treatment records and support the clinic's day-to-day operations.
• Perform Electro-Lymphatic Therapy (ELT) to help patients enhance their overall health and wellness.
• Work with physicians to develop suitable treatment plans and dispense medication as prescribed for every patient.
• Educate patients about the clinic's products and services effectively.
• Perform the packaging and labeling activities of medications.
• Sanitize, maintain the tidiness and cleanliness of the treatment rooms and clinic equipment.
• Achieve monthly personal and company sales targets without hard selling.
• Assist in monthly or quarterly clinic promotional activities and propose new strategies for business growth.
• Perform any other ad hoc duties as assigned from time to time.

Job Requirements

• Candidates with no prior experience are welcome to apply (training will be provided)
• Preferably 1-2 years sales experience in the retail/healthcare industry preferred.
• Preferably candidates with prior healthcare/clinic/massage and spa setting experience.
• Candidates who possess relevant beauty and service-related qualifications such as CIDESCO/ CIBTAC / WSQ/ ITEC, etc., are a plus.
• Able to commence work immediately/on short notice would be a big plus.
• Possess great passion and interest in TCM or healthcare industry
• Able to adapt quickly to situations and comfortable working in a fast-paced environment
• Customer-focused, self-motivated, sales and service-oriented.
• Proactive, enthusiastic, independent, compassionate, and has a positive learning attitude.
• Good team player with excellent interpersonal and communication skills.
• Candidates with relevant experience and proven track record will be considered for a senior position.

Job Highlights

1. Annual Leave - 14 days onwards
2. Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones
3. FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees’ family members!
4. Attractive and Good Commissions Entitlement
5. Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony

Why Should You Join Us?

GREAT CULTURE AND ATMOSPHERE:

Because you will be working along with amazing and crazy fun people. We have cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational and inspirational trainers, foodies, and many more.

GREAT SALARY PACKAGE AND BENEFITS:

Because we offer benefits which are most desired and valued by people. We believe that the people in the team are the backbone of the company, the core of everything we do. This is why we invest so much in our employee’s welfare and future.

GROWTH AND CAREER DEVELOPMENT:

Because the sky's the limit and we firmly believe that our employees' growth, development, and well-being are the most significant factor. We hope to grow with our employees, we want our people to shine brighter as they progress with the company.

DIVERSITY:

Because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.

Job Description:

• Actively listen to customers to identify their issue and offer suitable solutions to meet to address their concern.
• Resolve at least 90% queries received on the first instance without escalation.
• Ensure accurate data logging into the CRM system in compliance with internal standards.
• Identify problems and make recommendation for change or improvements.
• Stay informed about new and changing policies to ensure the provision of accurate advice to customers, while also engaging in continuous learning to broaden knowledge relevant to the role.
• Participate in cross-training to expand expertise in other domains
• Manage concurrent workstreams efficiently in a fast-paced environment, adapting to the frequent introduction of new policies and requirements.
• Perform any ad-hoc tasks assigned by the supervisor
• Knowledge Competency:
• Domain-specific training equips agents with the knowledge required to address customer enquiries accurately and in accordance with approved policies and guidelines. Agents must successfully complete modular assessments during the training phase, achieving the required minimum scores to demonstrate readiness.
• Technical and System Competency:
• Agents are trained to proficiently use all systems and tools required to support Ministry operations, including case management platforms, CRM systems, and digital service applications and AI assisted Tools.

Thanks,and Best Regards

KaranamVijaya Kiran

(EARegistration no: R1443178)

HP:+65 92333815

RecruitmentManager

HeliusTechnologies Pte Ltd (EA Licence No: 11C3373)

https://www.linkedin.com/in/vijay-karanam-68462131/

Job Responsibilities

• Provide administrative support, including registration, scheduling appointments, maintaining accurate patient medical records, and cashiering.
• Attend to customer inquiries, deliver top-notch customer service and build sustainable relationships with patients to maximize sales, customer satisfaction, and retention.
• Connect with patients, follow-up, monitor and continuously access patients’ treatments throughout their recovery process to help them achieve the desired results.
• Maintain detailed and accurate treatment records and support the clinic's day-to-day operations.
• Perform Electro-Lymphatic Therapy (ELT) to help patients enhance their overall health and wellness.
• Work with physicians to develop suitable treatment plans and dispense medication as prescribed for every patient.
• Educate patients about the clinic's products and services effectively.
• Perform the packaging and labeling activities of medications.
• Sanitize, maintain the tidiness and cleanliness of the treatment rooms and clinic equipment.
• Achieve monthly personal and company sales targets without hard selling.
• Assist in monthly or quarterly clinic promotional activities and propose new strategies for business growth.
• Perform any other ad hoc duties as assigned from time to time.

Job Requirements

• Candidates with no prior experience are welcome to apply (training will be provided)
• Preferably 1-2 years sales experience in the retail/healthcare industry preferred.
• Preferably candidates with prior healthcare/clinic/massage and spa setting experience.
• Candidates who possess relevant beauty and service-related qualifications such as CIDESCO/ CIBTAC / WSQ/ ITEC, etc., are a plus.
• Able to commence work immediately/on short notice would be a big plus.
• Possess great passion and interest in TCM or healthcare industry
• Able to adapt quickly to situations and comfortable working in a fast-paced environment
• Customer-focused, self-motivated, sales and service-oriented.
• Proactive, enthusiastic, independent, compassionate, and has a positive learning attitude.
• Good team player with excellent interpersonal and communication skills.
• Candidates with relevant experience and proven track record will be considered for a senior position.

Job Highlights:

1. Annual Leave - 14 days onwards
2. Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones
3. FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees’ family members!
4. Attractive and Good Commissions Entitlement
5. Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony

Why Should You Join Us?

GREAT CULTURE AND ATMOSPHERE:

Because you will be working along with amazing and crazy fun people. We have cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational and inspirational trainers, foodies, and many more.

GREAT SALARY PACKAGE AND BENEFITS:

Because we offer benefits which are most desired and valued by people. We believe that the people in the team are the backbone of the company, the core of everything we do. This is why we invest so much in our employee’s welfare and future.

GROWTH AND CAREER DEVELOPMENT:

Because the sky's the limit and we firmly believe that our employees' growth, development, and well-being are the most significant factor. We hope to grow with our employees, we want our people to shine brighter as they progress with the company.

DIVERSITY:

Because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.

Job Responsibilities

• Serve as the primary point of contact for patients, external partners, and internal operations.
• Manage patient flow efficiently, including scheduling appointments and handling walk-in inquiries.
• Provide excellent customer service, addressing inquiries and concerns promptly and professionally.
• Contribute to strategic planning and appointment scheduling to optimize clinic revenue and improve processes.
• Maintain accurate and up-to-date records, including daily, weekly, and monthly performance reports.
• Actively promote clinic services through effective communication and cross-selling techniques.
• Identify opportunities to upsell services and packages to enhance customer satisfaction and revenue.
• Perform any other ad hoc duties as assigned from time to time by Management.

Job Requirements

• Minimum 2 years of customer service or telemarketing experience in the retail or healthcare industry.
• Prior experience in a healthcare, clinic, massage, or spa setting is preferred.
• Immediate availability or short notice start dates are highly advantageous.
• Passion for Traditional Chinese Medicine (TCM) or the healthcare industry.
• Ability to adapt quickly to changing situations and thrive in a fast-paced environment.
• Strong customer focus, self-motivation, and sales-oriented mindset.
• Proactive, enthusiastic, independent, compassionate, and a positive learner.
• Excellent interpersonal and communication skills.
• Strong multitasking, prioritization, and independent work abilities.
• Proficiency in Microsoft Office and Google Suite applications.

Job Highlights

1. Annual Leave - 14 days onwards
2. Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones
3. FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees’ family members!
4. Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony

Why Should You Join Us?

GREAT CULTURE AND ATMOSPHERE:

Because you will be working along with amazing and crazy fun people. We have cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational and inspirational trainers, foodies, and many more.

GREAT SALARY PACKAGE AND BENEFITS:

Because we offer benefits which are most desired and valued by people. We believe that the people in the team are the backbone of the company, the core of everything we do. This is why we invest so much in our employee’s welfare and future.

GROWTH AND CAREER DEVELOPMENT:

Because the sky's the limit and we firmly believe that our employees' growth, development, and well-being are the most significant factor. We hope to grow with our employees, we want our people to shine brighter as they progress with the company.

DIVERSITY:

Because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.

Job Responsibilities

• Serve as the primary point of contact for patients, external partners, and internal operations.
• Manage patient flow efficiently, including scheduling appointments and handling walk-in inquiries.
• Provide excellent customer service, addressing inquiries and concerns promptly and professionally.
• Contribute to strategic planning and appointment scheduling to optimize clinic revenue and improve processes.
• Maintain accurate and up-to-date records, including daily, weekly, and monthly performance reports.
• Actively promote clinic services through effective communication and cross-selling techniques.
• Identify opportunities to upsell services and packages to enhance customer satisfaction and revenue.
• Perform any other ad hoc duties as assigned from time to time by Management.

Job Requirements

• Minimum 2 years of customer service or telemarketing experience in the retail or healthcare industry.
• Prior experience in a healthcare, clinic, massage, or spa setting is preferred.
• Immediate availability or short notice start dates are highly advantageous.
• Passion for Traditional Chinese Medicine (TCM) or the healthcare industry.
• Ability to adapt quickly to changing situations and thrive in a fast-paced environment.
• Strong customer focus, self-motivation, and sales-oriented mindset.
• Proactive, enthusiastic, independent, compassionate, and a positive learner.
• Excellent interpersonal and communication skills.
• Strong multitasking, prioritization, and independent work abilities.
• Proficiency in Microsoft Office and Google Suite applications.

Job Highlights

• Annual Leave - 14 days onwards
• Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones
• FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees’ family members!
• Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony

Why Should You Join Us?

GREAT CULTURE AND ATMOSPHERE:

Because you will be working along with amazing and crazy fun people. We have cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational and inspirational trainers, foodies, and many more.

GREAT SALARY PACKAGE AND BENEFITS:

Because we offer benefits which are most desired and valued by people. We believe that the people in the team are the backbone of the company, the core of everything we do. This is why we invest so much in our employee’s welfare and future.

GROWTH AND CAREER DEVELOPMENT:

Because the sky's the limit and we firmly believe that our employees' growth, development, and well-being are the most significant factor. We hope to grow with our employees, we want our people to shine brighter as they progress with the company.

DIVERSITY:

Because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to ORG’s PDPA and e2i’s PDPA.”

JOB RESPONSIBILITIES:

Front Desk

• Ensure excellent service standards, respond efficiently to customers’ needs and maintain a high level of customer satisfaction.

• Handle and resolve our patient’s enquiries and/or feedback in a professional and tactful manner, including answering of phone calls.

• Be accountable for overall Quality of Service and Patient Satisfaction rate.

• Identify opportunities to recommend suitable treatment plans to our patients.

• Perform all front-desk routine matters, such as registration, scheduling of appointment, processing payments and handling email and SMS enquiries.

• Communicate new initiatives to patients in a professional and tactful manner.

• Handle, process and record all inbound calls, responses, enquiries and customer interactions

  from various referral sources, social media platforms and direct call-ins for new patient

  appointment bookings.

REQUIREMENTS:

• Preferably with 2 years of relevant experience in healthcare or similar capacity.

• Possess strong communication skills, patient and genuinely excited to help customers.

• Able to multi-task, problem-solve and manage time efficiently.

• Customer-oriented with passion in serving customers.

• Independent player and is motivated to complete any task without much supervision.

• Excellent telephone etiquette.

• xperience in healthcare or service-related industries is an advantage.

JOB DETAILS:

• 5 working days with 2 off days!

• 40 working hours per week.

JOB BENEFITS:

• Exciting career progression!

• Long service cash awards. Up to $2,000!

• Medical & Dental benefits.

• 14 days Annual Leave (Can increase up to 18 days)

• Additional leaves (Birthday, Marriage etc.)

• Performance bonus.

LOCATIONS: Central and west location available

Job Description:

• In charge of preparation and processing of sales order and handling of documentations
• Responsible ensuring the accuracy in documents and emails as well as preventing errors and maintaining smooth operations
• In charge of following up on the status of sales orders, payment checks as well as liaison with the relevant departments and organisation
• Responsible in supporting teamwork and assist with ad-hoc task

Job Requirement:

• Minimum Diploma in Business Adminstration or relevant
• Minimum 2 years of working experience in sales support / customer service with knowledge of shipping terms and export documentation
• Letter of Credit knowledge will be a advantage

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Customer Service Executive (Sea freight)

5 days, 8.45am-6pm, 1 half Sat (9.30am-12pm) once in every 3 months

Salary: $2800- $3200, open to negotiate depends on experience

Location: Jalan Pemimpin, Singapore 577177 (Marymount)

Responsibilities:

• Provide support to the sales department
• Coordinate between customers, transporters, warehouses, and internal teams
• Prepare documentation for import, export, transshipment, and delivery order (D/O) release
• Verify all related costs and charges
• Handle customer enquiries on freight rates, shipment tracking, and related matters
• Liaise with overseas agents and customers to ensure smooth shipment processes

Requirements:

• Min 1-2 years of working experience in freight forwarding is required for this position.

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Customer Acquisition Executive (Banking Products)

We are seeking a proactive and customer-focused Customer Care Executive to manage client accounts, strengthen customer relationships, improve retention, and identify opportunities for upselling and cross-selling. The ideal candidate will act as the primary point of contact for customers, ensuring a positive customer experience while supporting revenue growth and long-term customer loyalty.

Key Responsibilities

Account Management

• Serve as the primary contact for assigned customer accounts.
• Build and maintain strong, long-term relationships with customers via F2F interaction.
• Understand customer needs, business goals, and challenges to provide appropriate solutions.
• Conduct regular follow-ups and account reviews to ensure customer satisfaction.

Customer Retention

• Monitor customer engagement to identify retention risks.
• Proactively address concerns and resolve complaints to prevent churn.
• Gather customer feedback and recommend improvements to services and processes.
• Maintain high levels of customer satisfaction and loyalty.

Upselling& Cross-Selling

• Identify opportunities to upsell additional products, services, or upgrades.

Customer Support & Administration

• Respond to customer inquiries via phone, email, chat, or other channels.
• Follow up on contract renewals, negotiate on Price Increases, service package and other account related activities.  
• Maintain accurate customer records in our in-house system
• Ensure compliance with company policies and service standards.

Requirements

• Customer Service, Call Centre and Sales Administration experiences preferred
• Proficient in Google Applications and good computer/IT literacy
• No prior experience required (On-The-Job training will be provided)
• Positive communication skills and customer service-oriented
• Good work ethic standards, independent and a team collaborator
• High resilience and composure (Handle complaints and unpleasant customers)
• Strong multi-tasking, analytical and meticulous abilities
• Pro-active and adaptable in a fast-paced volatile environment

Job Description:

• In charge of preparation and processing of sales order and handling of documentations
• Responsible ensuring the accuracy in documents and emails as well as preventing errors and maintaining smooth operations
• In charge of following up on the status of sales orders, payment checks as well as liaison with the relevant departments and organisation
• Responsible in supporting teamwork and assist with ad-hoc task

Job Requirement:

• Minimum Diploma in Business Adminstration or relevant
• Minimum 2 years of working experience in sales support / customer service with knowledge of shipping terms and export documentation
• Letter of Credit knowledge will be a advantage

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description

• Industry/ Organization Type: Chemical Manufacturing Company
• Position Title: Customer Service Executive / Order Processing Executive
• Working Location: Tuas South (Transport provided from JE/ Pioneer MRT)
• Working Hours: 5 days (Mon – Fri, 8am – 5.30pm)
• Salary Package: Basic + Bonus
• Duration: Permanent

Key Responsibilities

• Handle customer enquiries, orders, and provide product information promptly.
• Process customer orders accurately and ensure order details and specifications are correct.
• Check raw material availability and coordinate procurement when required.
• Monitor order status and update customers on delivery schedules.
• Coordinate with production, logistics, and sales teams to ensure timely delivery.
• Handle customer complaints and escalate issues when necessary.
• Prepare reports on order status, customer feedback, and complaint resolution.
• Ensure invoicing is done after delivery documents are completed.
• Maintain good knowledge of company products, processes, and industry regulations.
• Monitor raw material stock levels and assist with near-expiry stock sales when practicable.
• Perform other duties as assigned.

APPLY NOW!!!

• Diploma in Business Administration or equivalent.
• At least 2 years of experience in order processing or customer service, preferably in an industrial environment.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #10063 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Customer Service Executive (Sea freight)

5 days, 8.45am-6pm, 1 half Sat (9.30am-12pm) once in every 3 months

Salary: $2800- $3200, open to negotiate depends on experience

Location: Jalan Pemimpin, Singapore 577177 (Marymount)

Responsibilities:

• Provide support to the sales department
• Coordinate between customers, transporters, warehouses, and internal teams
• Prepare documentation for import, export, transshipment, and delivery order (D/O) release
• Verify all related costs and charges
• Handle customer enquiries on freight rates, shipment tracking, and related matters
• Liaise with overseas agents and customers to ensure smooth shipment processes

Requirements:

• Min 1-2 years of working experience in freight forwarding is required for this position.

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Job Description

• Industry/ Organization Type: Retail Advertising Service Provider
• Position Title: Customer Service Executive
• Working Location: Potong Pasir
• Working Hours: 5 Days, Monday - Friday (9am - 6pm)
• Salary Package: Basic Salary + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Respond to client enquiries via phone and email in a prompt and professional manner.
• Prepare and process sales-related documentation, including quotations, sales orders, purchase orders, and delivery orders accurately and efficiently.
• Provide administrative assistance to the Sales Team, including reviewing visuals, floor plans, and preparing installation reports.
• Coordinate order processing activities and liaise with the logistics team to ensure timely delivery and installation arrangements.
• Support additional assignments and ad-hoc tasks as required to facilitate smooth business operations.

APPLY NOW!!!

• Minimum GCE “N” / “O” Level qualification.
• 1–2 years of relevant administrative or customer service experience preferred.
• Well-organized, detail-oriented, and able to manage multiple tasks effectively.
• Proficient in Microsoft Excel and Word.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #82665 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

About the Role

Our client is seeking an experienced Airfreight Customer Service Executive to join their dynamic team. In this role, you will be responsible for managing end-to-end air shipment processes covering either import OR export operations. You will serve as a key liaison between internal stakeholders, customers, overseas agents, and vendors.

Key Responsibilities

• Answer all incoming calls promptly and courteously.

• Respond to customer enquiries in a timely manner.

• Apply basic knowledge of cargo commodities in accordance with IATA rules and regulations.

• Handle Air Import OR Export shipment coordination with multiple internal and external stakeholders regarding shipment requirements.

• Coordinate flight bookings with the procurement team.

• Review AWB/HAWB and other necessary shipping documents; inform customers and overseas agents of any discrepancies or non-compliance.

• Ensure all data is updated accurately in the system.

• Liaise with overseas agents on requirements and rates.

• Obtain rate approval from customers prior to shipment departure.

• Provide flight details and freight status updates to customers promptly.

• Ensure compliance with AED requirements and job file closures within KPI timelines.

• Monitor shipment uplift and transit to ensure timely arrival/delivery to consignees; update shippers and destination stations on any delays.

• Maintain a good understanding of customer SOPs and shipment handling requirements, ensuring compliance prior to shipping to achieve customer satisfaction.

• Monitor progress to meet month-end targets, annual objectives, and KPIs.

• Support colleagues in shipment execution when required.

• Provide airfreight quotations upon request.

• Handle supplier invoice disputes.

• Escalate issues or concerns requiring broader attention or resolution in a timely manner.

• Perform other ad-hoc tasks as assigned by the Supervisor/Manager.

Requirements:

• Minimum Diploma / Degree.

• 2-4 years of experience in airfreight forwarding (import and/or export).

• Good written and spoken English.

• Excellent communication and interpersonal skills.

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

The Service Delivery Executive is responsible for managing day to day operational support. Identifies a client’s needs and oversees the delivery of the services.

Customer focused – Manage customer expectations and build strong partnership:

• Act as a single point of contact for all support related queries and issues.
• Build executive-level relationships with clients to ensure long term success and act as an escalation point for complex customer issue.
• Be passionate about customer satisfaction and continuous service delivery improvements.
• Work with customers to ensure they are leveraging services effectively and finding value in our services
• Assessing customer feedback and improving procedures accordingly to ensure that great customer service is always provided

Communication and Stakeholder engagement

• Possess strong interpersonal skills, which enables them to communicate with customer and team, give clear instructions and provide great customer service
• Ensure that effective communication is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes
• Manage multiple stakeholders. Work closely with sales, support, billing and other technical teams
• Ensure that regular reviews of the services provided (Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
• Review with support team to ensure that all support tasks and deliverables meet quality and service levels
• Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business as Usual (BAU) support operations
• Notify/escalate critical issues or variations to leads or management

Staff Management:

• Act as the direct reporting manager to a team of 50–60 Desktop Engineers.
• Lead, mentor and develop team members, fostering a culture of accountability, collaboration and continuous improvements.
• Oversee resource forecasting and workforce planning to ensure seamless and uninterrupted service delivery.
• Monitor and evaluate individual Desktop Engineer KPIs, ensuring targets are met, delivering coaching where required, and managing Performance Improvement Plans (PIP) when necessary.
• Manage and approve leave applications and ensure timely and accurate submission of timesheets for all Desktop Engineers.
• Ensure strict adherence to established processes and procedures.
• Conduct training sessions for engineers and team members, mentor junior team members to promote skill development.
• Delegate tasks effectively by providing clear and specific instructions and goals, plan, track and monitor tasks assigned to team members.

Teamwork and Collaboration

• Collaborate, problem solve, and/or strategize upcoming client meetings with team members
• Collaborate with internal stakeholders to establish relationship across all departments
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes

Operational Excellence & Service Management

• Track and follow up on incident investigations, root cause analysis (RCA) and closure to ensure incidents reported are tracked and resolved till closure.
• Help document SOPs, work instructions and service management processes to ensure knowledge retention and operational consistency.
• Analyse customer data and feedback for service improvement and identify upsell opportunities
• Prepare and provide operational reports, dashboards and status updates to stakeholders.

End-to-End Follow-Up and Closure Management

• Ensure end-to-end ownership and follow-up of all customer-related actions, issues, and service requests through to full closure.
• Track progress against agreed timelines, proactively drive actions, chase updates, and manage dependencies to prevent delays.
• Maintain clear visibility of all open items, ensuring no gaps in communication or execution.
• Identify and escalate risks or blockers early to relevant stakeholders to ensure timely resolution.
• Validate resolution with customers and stakeholders, securing formal closure and satisfaction confirmation.
• Ensure proper documentation of outcomes, root causes, and lessons learned to support continuous service improvement.

Qualifications

Requirements

• 2-3 years as a Service Delivery Manager/Customer Success Manager
• Good customer management experience
• Excellent written, oral and presentation skills
• Strong coordination and problem-solving skills with a customer service mindset.

Preferred Attributes

• Professional approach with strong customer relationship focus

Professional and/or Technical Certifications

• ITIL Foundation Certification (Preferred)

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Scam Alert

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at reachus@ncs.com.sg.

About us

Achievers Dream Learning Centre is a dedicated education provider who is passionate about supporting students and families on their educational journey, and our mission is to provide accessible, engaging, and effective educational services. We pride ourselves on creating a supportive environment where both our staff and students can thrive.

About the role

We are seeking a Customer Service Executive (Call Centre) to join our team at Achievers Dream Learning Centre in the Bukit Timah Central Region. This is a contract to full-time position that plays a vital role in delivering good customer experiences to our students, parents, and educational partners. As a Customer Service Executive in the education industry, you will be the first point of contact for inquiries relating to our programmes, enrollments, course information, and student support services. This role is essential in maintaining our reputation for outstanding customer service and ensuring that every interaction reinforces our commitment to educational excellence.

Key responsibilities

Parent Communication & Enquiries

• Handle incoming and outgoing calls, WhatsApp messages, and enquiries from prospective and existing parents.

• Provide accurate information about the centre's programmes and schedules.

• Address parents' questions and concerns in a professional and empathetic manner.

Student Enrolment & Lead Follow-Up

• Follow up with prospective parents who have expressed interest in the centre's programmes.

• Encourage parents and students to attend diagnostic consultations, trial lessons, and centre visits.

• Guide parents through the enrolment process and assist with registration matters.

• Maintain timely follow-up with leads and ensure no enquiries are missed.

Customer Service & Relationship Management

• Understand parents' concerns and learning goals for their children.

• Handle objections professionally and confidently.

• Provide a positive customer experience throughout the enquiry and enrolment journey.

• Escalate complex cases appropriately when required.

Administrative Support

• Update customer records and notes accurately in the system.

• Track enquiries, appointments, consultations, and enrolments.

• Support the operations team with customer-related administrative matters when required.

What we offer

At Achievers Dream Learning Centre, we believe in supporting our team members to succeed. We offer a range of benefits designed to enhance your professional experience and work-life balance. We provide ongoing training and development to ensure you have the skills and knowledge needed to excel in your role. Our supportive work environment encourages collaboration and personal growth, and we value the contributions of every team member.

Apply now

If you are a customer-focused professional with a passion for delivering excellent service in the education industry, we would like to hear from you. Please submit your resume, a cover letter, and any relevant certifications to the Achievers Dream Learning Centre recruitment team. Join us in making a difference in students' lives whilst building a rewarding career in education support services!

Job Scope:

• You will attend to customer's enquiries and appointment requests via phone calls, email correspondence and live chat in a prompt and professional manner.
• You will need to liaise with internal and external departments or escalate problems tactfully to facilitate the effective resolution of problems when necessary.

Requirements

• At least 1 year of professional customer service experience in a call centre will be preferred
• Excellent communication skills and telephone etiquette

Interested candidates are invited to email your resume to:

jen.ooi@recruitexpress.com.sg

Jenalyn Ooi Huai Sian (R1765551)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Job Description

• Industry/ Organization Type: Freight Forwarding, Packing and Crating Services
• Position Title: Customer Service Executive (Freight Forwarding)
• Working Location: Loyang
• Working Hours: 5 Days (Monday – Friday, 8:30 AM – 5:30 PM / 9:00 AM – 6:00 PM)
• Salary Package: Basic Salary + PB + VB+ AWS + Medical Benefits
• Duration: Permanent Role

Key Responsibilities

• Deliver high service standards, support customer satisfaction, and identify opportunities.
• Maintain service quality through standard procedures.
• Respond to customer enquiries on quotations and operations promptly and accurately.
• Handle enquiries, prepare quotations, and manage shipment arrangements, including cross-trade.
• Coordinate with customers and overseas agents on shipment activities.
• Understand import and export processes.
• Ensure timely completion of all documentation.
• Support sales and marketing activities when required.
• Manage customer issues and prevent recurrence.
• Maintain accurate data and reports.
• Perform ad-hoc duties as assigned

APPLY NOW!!!

• At least 2 years of relevant working experience.
• Positive attitude with a customer-focused approach.
• Able to work in a fast-paced environment.
• Basic knowledge of sea and air shipment procedures is preferred.
• Good communication skills and able to work well in a team.
• Able to work independently with minimal supervision.
• Willing to work additional hours when required.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #84486 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Come join an appliance company that is on its exciting journey to lead in the premium luxury space. Your key role is to coordinate end-to-end customer service operations by ensuring the accuracy of sales orders and delivery information, meeting key performance indicators, and engaging in cross-functional collaboration. This role supports the sales and customer experience teams while effectively managing complex customer issues to deliver a seamless and professional customer experience that ultimately increases market share and revenue growth.

What You’ll Be Doing:

• Customer Service and Sales Enquiries: Respond to customer enquiries, assist in preparing quotations, process sales orders, ensure timely follow-ups and first-time delivery.
• Sales Operations: Coordinate order fulfillment, monitor delivery status, and liaise with warehouse and logistics providers to ensure on-time delivery.
• Sales Administration: Maintain accurate records of quotations, ensure accuracy of sales orders, invoices, datasheets, service documentation for smooth operations and audit readiness; check accuracy of pricing and rectify anomalies according to policies; and perform daily triple match.
• Project Installation: Support sales and technical teams by coordinating schedules, attention to details on technical specifications, managing documentation, and ensuring all stakeholders are aligned on deliverables.
• Issue Resolution: Track and manage product returns or defective goods, working with teams to identify issues and implement corrective actions.
• Internal Collaboration: Serve as the link between sales, warehouse, delivery team and customer experience teams to ensure streamlined communication and task execution.

Job Requirement:

• Diploma in a relevant field, preferably in Engineering, Science, IT or Business Administration
• Required to handle customers' enquiries with confidence and professionalism
• Strong team-player, interact closely with delivery team and technical team
• Meticulous and detail-oriented when handling sales procedures, order tracking, and customer follow-ups.
• Strong ability to communicate and collaborate across internal teams and engage with external stakeholders.
• Proactive mindset with the ability to anticipate challenges and develop effective solutions.
• Familiarity with ERP systems is a plus
• Strong in MS Word and Excel

Kindly state your current/expected salary and notice period.

Job Description

• Industry/ Organization Type: Freight Forwarding/ Warehousing
• Position Title: Senior Airfreight Customer Service Executive
• Working Location: Changi Cargo Complex
• Working Hours: Mon to Fri (9am – 6pm), Alternate Sat (9am – 1pm)
• Salary Package: Basic Salary + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Serve as the primary contact for key clients on airfreight enquiries and requirements.
• Manage end-to-end quotation processes (RFQs, ad-hoc, and project shipments) with a competitive pricing approach.
• Engage with airlines, co-loaders, and vendors to secure optimal rates and cargo space.
• Follow up on quotations and support conversion into confirmed shipments.
• Provide market updates, including pricing trends, capacity, and peak season insights to clients and internal teams.
• Coordinate closely with operations, warehouse, and finance teams to ensure smooth shipment execution.
• Collaborate with the Sales/ SOE team on account management and business development activities.
• Track shipment progress and proactively handle any issues or exceptions.
• Maintain accurate and up-to-date records in systems (e.g., Shipthis).
• Guide and support junior team members when necessary.

APPLY NOW!!!

• At least 5 years of experience in airfreight or freight forwarding sector.
• Strong understanding of airfreight operations, pricing strategies, and airline coordination.
• Proven track record in quotation management and customer service.
• Familiarity with Singapore Customs procedures (e.g., XO, OD permits) is an advantage.
• Ability to work independently and manage key client accounts effectively.
• Excellent communication, negotiation, and problem-solving skills.
• Proficient in Microsoft Office and logistics management systems.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #84195 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Basic: $3000 - $3500
Mon - Fri: 9.00am - 6.00pm
Location: Sengkang
Permanent role + VB (up to 4 months) + 14 AL + Yearly Company Trips

Responsibilities

• Provided daily IT support and resolved hardware, software, and network issues for end users.
• Installed, configured, and maintained desktops, laptops, printers, and IT equipment.
• Managed servers, performed system updates, and monitored system health.
• Configured and supported network infrastructure, including firewalls, VPNs, switches, and connectivity.
• Administered Microsoft 365, including user accounts, email setup, and access management.
• Coordinated with vendors for IT procurement, technical support, and issue resolution.
• Supported cybersecurity operations, including antivirus management, monitoring, and policy compliance.
• Maintained IT documentation, standard operating procedures, and asset inventories.
• Managed Active Directory (AD), including user account administration and file/folder permissions.
• Provided technical troubleshooting and user support to ensure system availability and performance.
• Liaise with vendors for IT-related support and services.

Requirements

• Min 1 year of experience in end user support.
• Able to work in a fast-paced environment.
• Good understanding of networking concepts, including TCP/IP, VPNs, switches, and firewalls.

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

A fast-growing trading company with its Head quarter in the Philippines is now open for the following position:

We are looking for a meticulous and organized staff to support our Sales and Purchases operations. The ideal candidate should be proficient in handling all closed transactions, records, and possess strong administrative skills to ensure smooth day-to-day operations.

1.      Roles &Responsibilities

1. Process Sales, Purchases contract & other relevant documentation.
2. Collaborate with relevant teams to accurately prepare orders to be fulfilled.
3. Provide comprehensive support to management, ensuring efficient order operations, communications, documentation, and reporting activities.
4. Maintain company records, contracts and filing systems
5. Perform administrative and other ad-hoc duties as assigned

2. Requirements: -

• Self-motivated, responsible, and able to work independently.
• Able to manage deadlines and handle multiple tasks in a fast-paced environment.
• Meticulous and attentive to details and accuracy
• Excellent verbal and written communication abilities ( in both English and Chinese)
• Proficient in Microsoft Office especially Microsoft Excel
• Minimum GCE “N/O” Level with at least 1 year of relevant working experience
• Diploma or equivalent qualification in Business Administration or related field welcome
• Positive attitude with adaptability to changing priorities and willingness to learn
• Fresh graduates with relevant qualifications are welcome to apply. Training will be provided.
• Singaporeans and Singapore PR only

What We Offer:

• Salary: Competitive salary package
• Benefits: Medical, Insurance,13th month salary, Bonus, compulsory yearly salary increment.
• Position: Customer Services Assistant/Executive /salary – $2500 to 3500.

Work Schedule:

·      Worktime:9:00 am-6:00 pm

·      5 days’ workweek

·      Monday-Friday (Weekend off).

·      Immediate Vacancy & Full Time Permanent Job Role