Total 736 Customer Service / Call Centre job vacancies

Assists Educator to monitor and supervisors the children in the classroom, on field trips, meal times and other activities; or may monitor the class when Educator is otherwise occupied with parents

Assists in providing routine care such as transition, bathing, feeding, diapering, toileting, dressing and napping and must be familiar with the steps and procedures in carrying out the routine care

Ensures that the environment is clean, safe and healthy

Assists in health check, visual screening and temperature taking

Performs cook or cleaner duties whenever necessary

Junior Chemistry / Laboratory Support / Buona Vista, Contract

Summary
Supporting our customers in their Perfume R&D Laboratory works in flavour and fragrance formulation chemistry.

Responsibilities:

• Completing and reviewing work assignments and adjusting workload and resources periodically with the team.

• Mentoring and cross-training staff with a standardized training program and documentation.

• Implementing required quality management systems to ensure customer work scope, results, and team performance meet approved SOPs and organization's safety and quality requirements.

• Participating in cost, quality, and efficiency improvement initiatives driven by the Team Lead.

• Coordinating and ensuring timely calibration of laboratory equipment.

• Maintaining good laboratory housekeeping with the team.

Additionally, your laboratory operations responsibilities will involve:

• Perfume compounding and material selection as per formulation.

• Updating compounding information in the Electronic Lab Notebook.

• Ensuring clean tools are used for weighing.

• Preparation for odor evaluations.

• Maintaining End-to-End (E2E)service of material management.

• Supporting the shipping of compounded materials with complete shipping documents.

• Operating and maintaining the Contexa robot.

Requirements:

• Diploma in Applied Chemistry/Perfumery and Cosmetic Sciences/Chemical Engineering.

• Minimum of 1-2 years of relevant working experience in a chemistry laboratory environment (a plus).

• Knowledge of "good laboratory practices" quality guidelines and regulations (cGMP).

• Good interpersonal and coordination skills to multi-task and meet deadlines.

• Mechanical experience with laboratory robots and good computational skills (desirable).

• Deliver technical assistance to customers through multiple channels including phone, live chat, email, and onsite visits when required.
• Participate in a 24/7 support environment, working on rotating shifts as scheduled.
• Investigate and resolve technical problems by identifying root causes and applying appropriate troubleshooting methods.

Requirements:

• Higher Nitec and above
• Fresh graduates are encouraged to apply.
• Prior exposure to networking or cybersecurity solution deployment will be an advantage.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

The Services required are set out as follows:

Technical support for notebooks and desktops (Dell, Lenovo, HP
and Apple Devices).

• Install, configure and support all Microsoft Windows and Apple MacOS user operating systems.

• Install Configure and support Microsoft 365 software and Services. • Install, configure and support 3rd party software.

• Attend to all Information Technology Service Management (ITSM) tickets and resolve them, with SLA.

• Submit ITSM tickets for all support tasks.

$150 Per Day

Resident Engineer (Desktop Support)

Location: Jurong, International Road / Quality Road (Onsite at client office – FMCG environment)

Overview

We are looking for a Resident Engineer (Desktop Support) to be deployed onsite with a leading global FMCG Client, supporting end-user computing environments.

This role is ideal for someone who enjoys hands-on IT support, working closely with users to ensure smooth day-to-day IT operations.

Key Responsibilities

• Provide onsite desktop / end-user support for hardware and software issues
• Troubleshoot and resolve incidents and service requests (laptops, desktops, printers, mobile devices)
• Support Windows OS, Microsoft Office / M365 applications
• Handle user account setup, access, and basic administration
• Perform PC setup, installation, and configuration (IMACD)
• Coordinate with vendors and internal teams for issue resolution
• Maintain asset records and update ticketing systems (e.g. ServiceNow)
• Provide basic support for network connectivity and peripherals

Requirements

• 1–4 years of experience in desktop / IT support / EUC environment
• Good knowledge of:
• Windows OS & Microsoft Office / M365
• Hardware troubleshooting (laptops, desktops)
• Familiar with ticketing systems (ServiceNow or similar)
• Good communication and customer service skills
• Able to work onsite in a client-facing environment

Nice to Have

• Exposure to Active Directory / basic networking
• Experience in enterprise or MNC environment
• IT-related certification (e.g. CompTIA A+, ITIL)

The Role

You will be a member of our Technical Client Success team, working as a Support Analyst in a challenging environment with clients that are mercilessly quality-conscious. This is a client-facing role with daily responsibilities involving dealing with clients in a support/advisory capacity, providing resolution and follow-up to issues which arise in business-critical, production environments.

Responsibilities

• Be the point of contact for your clients and own the technical relationship to ensure the greatest possible value is derived from the use of our services

• Provide high-level technical consultancy to our clients and internal stakeholders, such as product configuration and training

• Manage deployment projects.

• Manage client onboarding projects.

• Contribute actively to internal projects and company initiatives.

• Help evolve the team’s processes and policies

• Provide technical support to our clients, who are high-profile financial institutional traders, interdealer brokers and exchanges

• Ensure that all requests are carried out in a professional, disciplined, efficient and process-oriented manner

• On-site meetings will be required to provide our clients with support, training and configuration

You

• A strong focus on customer service and a passion for overachieving

• Effective relationship builder with good influencing and management skills

• Understands business requirements and can translate these to actionable plans

• Commercially astute, numerate, with strong analytical ability

• A self-starter who can take the initiative and complete tasks without supervision

Skills and Experience

Essential

• Strong experience in delivering excellent customer service

• Keen interest in finance and/or technology

• Experience working in a high-pressure environment

• Ability to manage time, prioritise work, and complete multiple tasks effectively

• Ability to absorb information quickly and think on the spot

• Presentation skills

Desirable

• Degree in a STEM discipline with an aptitude to learn complex concepts

• Experience in commodity markets, particularly within the energy sector.

• Scripting capabilities to help automate repetitive tasks or aid issue investigation (VBScript, Python or similar)

• Good presentation skills

• Experience in a front-office trading environment

• Knowledge of OTC and Exchange trading

• Practical experience of using and understanding of networking (TCP/IP) and SQL Server

• Japanese language

Trayport is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect, and one which reflects the diversity of the community in which we operate.

Location: Jurong East Govt
Pay: $13 per hour (with CPF) / Direct Perm Up to $2.5K

Contract Duration: 6 months (with the potential for permanent conversion)
Schedule: 5 days per week, with AM and PM shifts (42 hours/week)

Job Description:

• Provide essential nursing care to patients, assisting with daily activities and transfers.
• Perform basic housekeeping duties as required.
• Ensure patient comfort and safety during care activities.

Requirements:

• HMI certification / BCA / HCA work experience.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Salary: $2800 to $3000
Work Days: 5 Days (8:30am to 5:30pm)
Work Location: Sin Ming (near Marymount, Upper Thomson, Bishan and Ang Mo Kio MRT Stations)

Responsibilities:
• Provide first-level IT support for hardware, software and network issues.
• Install and configure PCs, printers and basic IT equipment.
• Troubleshoot IT issues and liaise with external IT vendors when needed.
• Maintain IT inventory, user accounts and support records.

Requirements
• Nitec/Diploma in IT or related field
• 1 to 2 years of IT troubleshooting experience
• Knowledge of Microsoft Windows OS, Microsoft Office and networking
• Good troubleshooting and communication skills
• Singaporean only need apply

Please submit your resume in MS Word format to sunnie@united-personnel.com

Please remember to include your
1) Recent photo
2) Current salary & Expected salary
3) Notice period

UNITED PERSONNEL SERVICES
21Bukit Batok Crescent
#02-75 WCEGA Tower
Singapore 658065
Tel:+65 65651939
www.united-personnel.com

EALicence Number: 05C5278
RegistrationNo.: R1103477

(All applications will be treated in strictest confidence. We regret that only shortlisted candidates would be notified)

Client: UOB@ Tampines Centre/Far Eastern Bank Building @ CecilSt /Punggol( upcoming ie 2026/2027) depends on team supporting. (Staff cannot choose of work location)

Department: WORC –Projects Operational Readiness Support (Cash/ Payments/ Trade/ Loans/ Channels)

Job Duration: 6 Months (Renewable Based on Performance/Project Demand)

Position: 5x Bank Officer/Senior Officer (QualityAssurance Testing Project)

Working Hours: 9AM to6.30PM Monday to Thursday, and 9AM to 5.30PM Friday with 1 Hour meal break

Job Description

You will be part of the Wholesale OperationalReadiness Centre ensuring seamless implementation of technology changes througheffective Testing, Training and Documentation. Product verticals supported areCash/ Payments/ Trade / Loans/ Channels Operations Centres.

Key Responsibilities

• Handle Manual/ Automated Test Execution (using TOSCA/ other Bank Approved tool) as per the UAT Plan in line with the test strategy and test plan
• Ensure all test scope and test cases are executed and fulfil the specified requirements within the agreed timeline
• Report defects discovered in UAT, attend defect calls and participate in defect management process and retest
• Review UAT test results and publish test metrics
• Ensure UAT artifacts and sign-offs are saved as the UAT audit trail
• Provide operational readiness support and conduct training on new system/ enhancement to impacted operations and/ or business users
• Provide post-implementation support to operations users

Job Requirements

• Bachelor’s degree preferably in Computer Science
• Some experience preferably in financial institutions; those without experience are welcome to apply as training will be provided
• Experience in operations especially Swift standard in either Cash Management/ Trade Finance/ Loans/ Channels will be an added advantage
• Proficient computer skills or programming skills
• Experience in automation using tools like TOSCA, Selenium, Appium
• Strong analytical skills
• Good communication and interpersonal skills
• Able to work independently and in a team
• Motivated driven and can work under pressure and able to complete task given within the project timeline
• Have a strong organization belonging, team player and willing to share knowledge
• Positive attitude, willingness to learn and motivated to find solutions to the problem

Things to Note :

• May need for OT/Weekend Work, depends on Projects timeline
• Prefer candidates who can work in FEB, Punggol or Tampines
• 100% work in office, no WFH arrangement is allowed
• Immediate onboarding or in May would be preferred
• Salary Range + 0.5 Mth completion bonus: S$2,400 to 3,500 per month

Interest applicants, pls email updated resume to jessie@recruitexpress.com.sg

Jessie Hoe Huey Miin

CEI Reg No. R1103861

EA Lic: 99C4599

Customer Service

• Working Days: 5 or 6 Days Role
• Working Timing: Weekdays 10am - 8pm / Weekends 10am - 5pm / Public holidays 12pm-5pm
• Working Location: Jurong East || Yishun || Tampines ||  Hougang
• Salary: $2,500 - $3,200
• At least 1 year of experience in customer service 

Interested applicants can also send your resume to (Liwenpoh741#gmail.com) and allow our consultant to match you with our clients. No Charges will be incurred by Candidates for any service rendered.

WA ME 9735 4019 for more Customer Service role

Job Responsibilities

• Processing of credit applications and managing overall documentations required
• Acquire and manage portfolio of customers
• Gather customers’ documents  and onboarding procedures
• Enhance relationships with customers to customise loan product solutions
• Manage credit and operational risks proactively
• Provide advice on financial solutions that are tailored to customers’ needs and objectives
• Interpret customers’ needs, risk and financial objectives
• Identify suitable loan packages that fit customers’ objectives
• Achieve revenue and profitability targets set by the organisation by driving customer satisfaction
• Comply with internal and external compliance and regulatory guidelines
• Implement service and quality standards of processing of day-to-day transactions of credit servicing activities

POH LI WEN REG NO: R25136683

THE SUPREMEHR ADVISORY PTE LTD EA NO: 14C7279

The Services required are set out as follows:

 Perform Professional Customer Services facing tasks such as

answering and directing phone calls, providing information and

services and attending to walk-in enquiries/requests from

students, visitors and suppliers in the General Office.

 Management of records such as maintaining and updating filing

and inventory.

 Manage lost and found items and delivery of goods.

 Maintain sickbay records and taking care of students at sickbay,

including early dismissal of students due to medical reasons and

providing basic first aid to injured students.

 Managing all student matters such as Student and Class Photos,

NRICs applications in school, School Health Checks, Dental

Checks, QSE surveys and other events with Students. Packing of

phamplets, leaflets and souvenirs for staff and students and

assist Teachers in-charge. Contact Teachers in-charge when

their goods arrived in school and assist them.

 Secretarial tasks such as arranging appointments, organising

meetings, calling students and parents for fee arreas etc.

 Upkeep Cleanliness of School Leaders Rooms and Pantry in

General Office

 Perform other related administrative duties as required by School

Leaders and Admin Manager.

Financial Institutions Account Management, including Know Your Customer (KYC) processes

• Collaborate with clients’ representatives and support clients in attending to account opening and closure documentation, KYC queries and requests, and other account related matters in connection with clients’ accounts with various Financial Institutions (“FIs”) in various jurisdictions.

• Prepare and review account opening forms, responses, and communications with FIs with the objective of ensuring accuracy and completeness.

• Liaise with financial institutions to facilitate smooth account opening/closure/KYC processes. In the course of the work, collaborate effectively and seamlessly with corporate secretarial colleagues on corporate secretariat documents that may be required.

Knowledge Management

• Maintain up-to-date knowledge of AML/CRS/FATCA requirements of financial institutions and various jurisdictions, personal data protection laws.

• Maintain a knowledge base of FAQs related to financial institutions’ account/KYC matters.

• Maintain SOPs, including use of solutions platforms.

Document and Record-Keeping

• Maintain meticulous records of all account opening and KYC activities.

• Organize and archive client documentation securely.

• Generate reports and summaries for internal use, clients, and regulatory purposes as required.

Clients Communication

• Active communication and management of clients.

• Provide timely updates on the status of their account opening and KYC processes as needed.

• Address client inquiries and concerns professionally.

 Audit / Compliance & Regulatory

• Provide support to clients in connection with their audit procedures.
• Stay current with evolving regulatory requirements related to bank broker account opening and KYC.
• Implement and enforce internal policies and procedures, including client-specific policies and procedures, to ensure compliance.

By submitting your application, you consent to the collection, use, and disclosure of your personal data for recruitment and employment-related purposes in accordance with the Personal Data Protection Act (PDPA).

For more information on how we manage personal data, please refer to the link provided : https://www.trustedservices.com.sg/careers

Responsibilities:

• Manage PB batch jobs, including new job setup, scheduling, execution, and monitoring across the project lifecycle from Development and SIT through UAT environments.
• Monitor batch jobs and provide operational support for issues such as job failures, overruns, or missed executions; document incidents in JIRA and collaborate with developers to investigate and resolve root causes.
• Prepare detailed batch execution and run-status reports to support testing, validation, and management reporting requirements.
• Develop and maintain batch execution Standard Operating Procedures (SOPs) to support a smooth and compliant production handover.

Requirements:

Education:

·      Bachelors’ Degree in Computer Science or related field.

·      At least 10years’ relevant experience preferably in a Finance Institution.

Essential:

·      You must develop solid understanding of PB system flow and dependencies to effectively support batch scheduling, execution and monitoring.

·      You are expected to produce clear and comprehensive documentation and  ensure proper knowledge transfer to the production support team following project cutover.

·      You are expected to collaborate closely with developers, system analysts and architects to design and implement technical solutions that are fit for purpose for the PB system, while meeting all security, regulatory, and architectural standards.

·      You are expected to work on shift schedules, including overnight shifts to support EOD batch execution for PB projects.

You are expected to strictly adhere

to standards, policies, and procedures in all deliverables and activities, with no deviations.

Key Domain/ Technical Skills

·      Temenos Wealthsuite Front Office / Triple’A Plus

·      Red Hat Linux, AIX, Shell scripting

·      Oracle, Sybase, SQL

·      Control-M

·      JIRA, Confluence, Remedy

About ACP: Shaping the Future of Digital Innovation

For over 27 years, ACP has been a trusted leader in Information & Communication Technology (ICT) solutions, partnering with Government Ministries, Statutory Boards, and leading enterprises across Singapore and Southeast Asia. Established in 1997, we drive innovation and digital transformation for organisations including MOE, iMDA, GovTech, GIC, SUTD, SMRT, Lazada, and Carousell.

Our expertise spans beyond Singapore—we serve as the Exclusive Regional Distributor for Articulate, Vyond, JetBrains, and Inmagine across the Philippines, Thailand, Indo-China, and Indonesia. Backed by a dynamic team of 60+ professionals and recognized certifications including the Data Protection Trustmark, Bizsafe Level 3, and Total Defence Award, we are committed to building a culture of innovation and excellence.

Join our team and help shape how the next generation learns, creates, and innovates.

Position Overview

We are seeking a talented ICT Support & Training Specialist to join our education initiatives. You will play a pivotal role in empowering students and educators through cutting-edge technology, mentoring in emerging digital skills, and fostering a collaborative learning environment.

Job Description

ICT & Project Support

• Support HOD/ICT in school ICT projects and digital initiatives
• Assist in implementation of ICT programmes in line with MOE guidelines
• Coordinate with ICT team, vendors, and Desktop Engineers
• Assist in ICT asset and equipment management
• Support LMS and e-learning platforms (e.g. Google Classroom)

Media & Administrative Support

• Design posters, digital materials, and school collaterals
• Provide photography, videography, and basic video editing for school events
• Support website updates and digital content management
• Assist in AV setup for school events and examinations
• Compile and archive student ICT projects and works

Teaching & Learning Support

• Support teachers in using ICT tools for lessons
• Assist in e-learning activities and digital classroom integration
• Help conduct basic ICT training for students
• Support ICT-related CCA activities and competitions

ICT Training & Support

• Assist in ICT training sessions for staff and students
• Support training on ICT and AV equipment usage
• Help improve training materials and digital learning resources

Requirements

• Diploma in IT, Multimedia, Design, or related field
• At least 1 year of relevant experience (school experience preferred)
• Proficient in Microsoft 365 and Google Workspace
• Knowledge of Adobe Creative Suite or similar media tools
• Basic video editing and design skills
• Familiar with AI tools is an advantage
• Good communication and teamwork skills

Job Scope:

• Perform onsite counter duty and follow up with telephone call ticket enquiries on application and court related processes.
• Assist self-represented court users (public) in Probate, Mental Capacity Act or Adoption applications.
• Process court orders or other tasks assigned within the Court’s stipulated timelines.
• Process large number of applications filed via eLitigation system (probate work items) daily and support issuance of grants within timelines.
• Manage fixture and hearing/case conference list effectively on a weekly basis.
• Seek directions from Judicial Officers and follow up with applications within timelines.
• Inform relevant parties timely on upcoming court sessions via the relevant channels

Requirements:

• At least 2 years of relevant working experience
• Possess good writing and communications skills
• Able to work under pressure independently as well as in a team
• Able to interact with stakeholders across all levels within the organisation
• Have experience in eLitigation

Working Hours: Mon to Thur : 8.30 am to 6.00 pm, Fri: 8.30 am to 5.30 pm

Contract Period: 11 months
Salary: $2600-$2850/month
Location: Havelock Square

EA License No: 96C4864
Reg. No.: R24121728 EUNICE WOO JING QI

The IT Support Engineer provides end-user support, maintains IT systems and infrastructure, and supports clinic operations across multiple sites. The role includes Clinic Management System (CMS) application support, basic SQL/database troubleshooting and API integration support to ensure seamless system connectivity.

This position involves hands-on troubleshooting, system administration and close collaboration with internal stakeholders and vendors to ensure reliable and secure IT operations.

Key Responsibilities

1. IT Support & Operations

• Provide Level 1 (L1) support across clinic sites, including troubleshooting:
• CMS systems End-user computing (EUC) devices, including workstations, mobile devices, printing/scanning devices and VoIP/digital telephony systems
• Wireless access points and network connectivity
• Manage IT helpdesk tickets and ensure resolution in accordance with service level agreements (SLAs)
• Support multiple clinic sites, including onsite assistance when required
• Support clinic setup, relocation and decommissioning activities
• Conduct user training and maintain IT documentation
• Maintain IT asset inventory and track software license renewals

Develop and continuously improve IT documentation, SOPs and knowledge base articles

2. Infrastructure & Security Support

• Support and maintain IT infrastructure, including firewalls, networks, servers, NAS and security systems
• Perform system administration tasks including backups, patching, updates and monitoring of system alerts and logs
• Assist in audits, system reviews and incident investigations in compliance with organisational and regulatory requirements (MOH, PDPA, HIA)
• Troubleshoot system integrations, including API connectivity between CMS and third-party applications
• Support IT security initiatives and recommend improvements to enhance system resilience and compliance

3. Systems & Project Support

• Support system migrations, clinic transitions and data validation activities, working with users and vendors
• Collaborate with internal teams and vendors to troubleshoot issues and implement system enhancements
• Assist in application deployments, testing, rollouts and user training
• Support API integration testing and validate data flows during system upgrades and deployments

Requirements

• Diploma in Information Technology or related discipline, with at least 2 years of relevant experience
• Experience in supporting and administering Clinic Management Systems (CMS)
• Healthcare industry experience is an advantage
• Strong analytical, problem-solving and communication skills
• Ability to work in a fast-paced, team-oriented environment
• Working knowledge of SQL databases
• Basic understanding of APIs (RESTful services), including testing and troubleshooting integrations
• Experience in IT administration (system maintenance and user management) preferred
• Self-motivated with a willingness to learn and improve technical skills

Additional Information

• Standby support for evening and weekend clinic operations may be required on a rotational basis
• Perform other IT-related duties as assigned in line with operational and business needs

Job Description

The temp staff will support the user department in system development and related work. The key responsibilities are: 

• Assist with and manage the development and implementation of system-related projects on SalesForce Public Sector Solution, Business Grants Portal, ServiceNow (including the development of module(s), migration and verification of data, performance of user acceptance tests, documentation, etc.) from business user perspective

• Assist with data cleansing and maintaining databases (including checking records and data-entry)

• Explore and apply digitalisation tools to improve work efficiency and streamline processes and reports;

Assist with other systems-related ad-hoc duties, such as:

• Provide support onenquiries and issues raised in relation to the system(s) or whole-of-government platform(s)

• Assist and coordinate within the Cluster for the onboarding of schemes to the respective system(s)/ platform(s).

Requirements

• At least two years of relevant experience, including system development and/or implementation.

• Training in Information Technology or a related discipline would be an advantage.

• Proficient with Microsoft Office software (e.g. Excel, Word and PowerPoint). Knowledge of data analytics tools (e.g. Microsoft PowerBI) and customer relationship management platforms (e.g. SalesForce) will be an added advantage.)

Contract duration: 1 year (start date: 1 May 2026)

Working Arrangement:
Monday to Thursday: 8.30am to 6pm
Friday: 8.30am to 5.00pm

Location: Alexandra Road

Salary: $2,580 to $2,800

EA License No.: 96C4864 (Shanice Lim Xin Ni)
Reg. No.: R22110485

Job Scope:

• Delivering quality customer service at the school's Customer Relations Unit, including managing public queries mainly via phone and written channels.
• Working with stakeholders for resolutions or implement service quality initiatives to improve service experience and customer satisfaction
• Administrative duties

Requirements:

• Tertiary qualification in any discipline. (At least 'A' Level/Diploma cert)
• Candidates with no prior experience, but have a passion for service delivery may also apply
• Possess good communication and interpersonal skills
• Service-oriented and adept at problem solving
• Have a pleasant disposition and is passionate about helping others
• Ability to work independently and capable of being an effective team player
• Proficient in Microsoft Office Applications and IT savvy

Working Hours: Mon-Thurs: 8.30am-6.00pm, Fri 8.30am-5.30pm

Contract Period: 11 months (start in mid-may)

Salary: $2700/month

Location: Dover

EA License No.: 96C4864

Reg No.: R26159658 BRANN LEONG CHUN HOE

Your responsibilities will include but not limited to;

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
• Basic Mobility Support
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Narrowing down issue and redirecting issues to SME as and when necessary.
• Report customer feedback and potential improvements.

The following core skills are highly desirable;

• At least 2 years’ experience in the IT industry and Customer Service Role
• At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
• Possess a strong technology background with the ability to execute a task or project to completion.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Excellent teamwork skills and the ability to work unsupervised.
• Demonstrated performance and aptitude consistent with client core values and culture.
• Handles confidential and sensitive matters with tact and diplomacy.
• Understanding of ITIL principles

Summary:

• Work Timing (4334) 12-hour Shift (Can Choose Morning or Night)

• Shift Allowance Morning $180/ Night $360

• Basic $2,800 - $3,500

• AWS + up to 2 Months VB
  

Job descriptions:

• Perform component-level and board-level troubleshooting on PCBA, servers, or electronic modules.

• Debug hardware failures involving BMC, BIOS, CPU, PCH, DIMM, PSU, backplane, fan modules, riser cards, and other system components.

• Analyse failure trends and identify root causes using diagnostic tools.

• Reproduce technical issues and isolate defective components.
  

Requirements:

• Min NITEC, Higher NITEC or Diploma in Manufacturing / Engineering

• 1 to 2 years of working experience, preferably in Semiconductor industry

• Good interpersonal & communication skills
  

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at ww.alwayshired.com.sg/privacy-policy

Joseph Song Zhi Xuan
Registration Number: R22106922
AlwaysHired Pte Ltd
EA Licence No: 24C2293

Contract Period: April/May 2026 to April/May 2027 with an option to extend for 1 + 1 year

Working hours:
·     Mondays to Thursdays: 9:00am to 6:30pm, inclusive of 1hr lunch break
·     Fridays: 9:30am to 6:30pm, inclusive of 1hr lunch break
·     Service may be required on some Saturdays (8.00am to 12.00pm).

Scope of Services:
·     Responsible for the cleanliness of classrooms, special rooms, and General Office.
·     Opening and closing of Gates, Classrooms & Office.
·     Perform gate and traffic warden duties during the scheduled Gate opening hours and some special occasion to ensure the safety and security of students and smooth traffic flow in the school.
·     Supporting school to provide logistic support for special events and daily activities, ensuring the venue/room is properly set up in advance.
·     Attend to logistics for meetings and events (setting up and clearing up of venue).
·     Responsible for setting and disarming the alarm systems daily.
·     Responsible for managing general stores such as monitoring the movement of store items, identifying items for replacement, cleanliness and organisation of store. To inform OM when the stock runs low.
·     Responsible for the security of classrooms, offices and common areas in the school by locking and unlocking doors and windows.
·     Assist the Operations Manager in basic facilities management and maintenance. Conduct regular checks on facilities and reporting faults to the OM.

Others
·     Assist in performing front counter duties in the absence of CSO staff.
·     Maintain security and vigilance of the school premises by being alert to identify strangers and visitors to the school. Direct and accompany visitors to the school office.
·     Assist in the printing of approved notes, circulars, worksheets for teaching staff, office material. etc This may also involve lamination and binding.
·     Accompany vendors/contractors for safety and security during maintenance work.
·     Responsible for attending to students in the cleaning up eg. Vomiting, soiling.
·     Perform any other duties as and when assigned by the Principal, Vice Principal, HOD, Admin Manager and Operations Manager.

Qualifications, skills and experience:
·     Preferably have some prior experience in cleaning, logistics or simple administrative duties in schools.
·     Preferably has 1 year of relevant experience working in schools
·     Conversant in English
·     Good team player with high level of initiative

TheReporting Support Analyst will be part of a globally distributed team providingoperational support for business-critical sales reporting platforms. The rolesupports both Consumer (B2C) and Business & Education (B2B) reportingenvironments.

Key Responsibilities

• Provide Tier 1 support for reporting issues not resolved via automation, including data inaccuracies, discrepancies, and metric interpretation.
• Provide Tier 2 oversight for automated support workflows (Slack forms, bots, HCL), handling exceptions and manual reviews.
• Support two reporting platforms: Horizon (B2C) and Business & Education 360 (B2B), including understanding business logic and data definitions.
• Monitor and manage Slack-based support requests such as access requests, data inaccuracies, other reporting issues, and general queries.
• Investigate and reconcile data discrepancies between platforms and identify root cause.
• Guide users on correct interpretation of metrics, data availability, and reporting limitations.
• Escalate platform defects, data pipeline issues, and systemic problems to engineering and platform teams.

Required Skills & Experience

• Experience in sales, channel, or performance reporting and KPI support.
• Operational support experience for BI or reporting platforms.
• Ability to query and analyze data to investigate and explain issues.

Experiencewith BI tools such as Tableau, ThoughtSpot, Business Objects, or equivalent

⇒ Role Summary

This candidate will contribute to supporting & deploying CRM solution (8 local markets) which is integrated into the Regional CRM / Marketing Automation platforms. Works closely with key users with high level requirements, will contribute to design / testing / Support of the applications:

• CRM solutions: Acting as the 2nd / 3rd level support on CRM platforms – this includes Clienteling, Customer Data Management, Loyalty Engine, Customer Service solution - Salesforce Service Cloud (SFSC), etc.
• Marketing Automation solutions: Support day-to-day operations supporting different brands on executing marketing campaign accordingly on the Marketing Automation solutions like Salesforce Marketing Cloud (SFMC), Adobe Campaign, etc.

The role is a regional role, supporting 1690+ POS for 14+ beauty brands in 10+ markets in APAC, including Australia, Japan, Korea, Hong Kong, Singapore, Taiwan, Thailand, etc.

⇒ Main Responsibilities

• Manage the 2nd / 3rd level support tickets, perform analysis on the root cause and propose the resolution to the root cause as a result to lower down the number of tickets.
• Support the System Manager to manage Projects or sub-projects. Maintain project status and related documentation. Coordinate project related activities, including planning timelines, scheduling meetings, coordinating resources, and tracking performance.
• Perform analysis and design. Coordinate meetings and interactions with the business users to define and structure requirements. Participate in the analysis, definition and documentation of requirements in forms of business process flow, user story, etc. Lead the creation and documentation of detailed solution designs that are in-line with the existing technical environment.
• Develop applications. Interact with vendors to convert designs and specifications into computer programs following programming standards and best practices. Create test scenarios and run tests to find errors and confirm that application meet specifications.
• Test and Document. Perform testing, data migration, cleansing and review of code of related documentation as required.
• Technical production support of applications. Monitor performance of production applications and provide necessary support. Provide technical assistance by responding to inquiries from others markets regarding errors, problems or questions about programs.
• Train any required technical support staff to use, test, and support programs. Help structure the technical support of Retail applications.
• Program Deployment. Create deployment pac.kages and deployment-related documentation.
• Facilitate the transition of programs from development into production.
• Coordinate with Markets to transfer projects ownership towards local support & maintenance – create reusable assets by the markets.
• Ensure the service delivery of these regional POS CRM Application Systems applications and the performances.
• 2nd level support of CRM / Marketing system in Asia Pacific.

⇒ Qualifications & Experience

• University degree in Computer Science, Information Systems or related field.
• At least 3 Working Experience in supporting system operations (in Retail or Luxury Retail industry would be an advantage).
• Have excellent communication skills, experience working directly with end users, understanding business & translating requirements into solution, curious, pragmatic and proactive, and the ability to work independently.
• Structured, able to provide regular and consistent reporting.
• Understanding of technical environment (Salesforce Service Cloud, Salesforce Marketing Cloud, MS SQL, BI, etc), and ability to help structuring technical support.
• Very Good functional understanding of retail & wholesales Business and POS / CRM topics – 1st experience on Retail projects preferable – already exposed to Retail / CRM.
• Good design skills – ability to structure and formalize requirements with key users, and translate into detailed design for vendor quotation and development.
• Excellent communication skills – Good spoken English required.
• Willing to manage many different sub-projects at the same time.
• Willing to work in a multi-brands and dynamic organization.
• Strong technical skills mixed with good business understanding.
• Good command of Mandarin is an advantage in order to effectively communicate with Mandarin-speaking stakeholders.