Total 788 Customer Service / Call Centre job vacancies

THIS IS A 2-YEAR RENEWABLE / CONVERTIBLE CONTRACT ROLE

Job Summary:

Singapore Discovery Centre is seeking a Manager to oversee the building’s infrastructure, ensuring it remains safe, efficient, and well-maintained to support the smooth operation of the Centre. As the backbone of the facility, this role oversees all M&E, civil, and building systems, providing a stable foundation for all other services to function effectively. This leadership position drives internal teams and contractors to uphold system performance and safety standards, while also spearheading the transition to Integrated Facilities Management and Building Information Modelling (BIM) / Digital Twin.

Key Responsibilities:

1.      Strategic & Operational Leadership

• Lead and manage all hard services, including M&E, ACMV, plumbing, fire protection, civil, and infrastructure systems.

• Develop and implement long-term maintenance and capital upgrade strategies to progressively uplift ageing infrastructure.

• Ensure operational continuity via robust preventive and corrective maintenance plans tailored for older building systems with full compliance to statutory codes, fire safety, and engineering best practices.

• Establish and enforce operational protocols that enhance reliability, safety, and readiness of all core engineering systems.

2.      Technical Oversight

• Lead adoption of Building Information Modelling (BIM) and digital asset tools to streamline maintenance planning and system integration.

• Oversee statutory inspections, testing, and audits (e.g., fire safety, structural), and ensure timely submission of compliance reports.

• Monitor and verify timely execution of maintenance works, cyclical repairs, and ad hoc projects according to the approved maintenance plan.

• Lead the response for emergency repairs and system breakdowns, providing hands-on technical guidance where necessary.

3.      Contractor Management & Facilities Maintenance

• Supervise internal operational teams to focus on managing systems safely and efficiently including managing vendor performance, SLAs, and service contracts while transiting to Integrated Facilities Management operation.

• Prepare and procure term service contracts to provide maintenance or repair works during this transition phase.

• Monitor and track asset performance, maintenance efficiency, providing engineering insights to drive business case proposals for CAPEX upgrades or system replacements.

4.      Innovation & Sustainability

• Drive progressive upgrading of outdated systems through adoption of smart building solutions, IoT-based monitoring, and automation.

• Lead initiatives to enhance energy efficiency, water usage, and system resilience, aligning operations with sustainability targets.

• Stay current with industry trends to integrate future-ready engineering solutions and improve long-term asset performance.

5.      Safety, Emergency & Incident Management

• Lead the development and implementation of emergency response protocols and business continuity plans for all assets and systems.

• Oversee safety across front-of-house public areas, back-of-house operations, and contractor work zones.

• Coordinate closely with internal operational units during incidents, drills, and evacuation exercises.

• Conduct regular safety briefings, site inspections, and onboarding inductions for all personnel, including part-timers and interns.

• Represent the SDC team on Workplace Safety and Health (WSH) committee and manage CERT training requirements and compliance.

• Ensure timely submission and adherence to risk assessments, oversee Permit-to-Work (PTW) processes, and lead incident investigations where necessary. Continuously review and improve emergency response capabilities based on incident learnings and evolving risks.

6.      Budgeting and Reporting

• Prepare and manage annual budgets for Centre operations and capital improvements.

• Monitor KPIs and present quarterly reports on system failures.

• Lead root cause analyses for identified failures and perform necessary recovery.
  

Qualifications & Experience:

• Bachelor’s Degree in Mechanical Engineering or equivalent.

• Minimum 8 years of relevant work experience in managing commercial, hospitality, attraction or mixed building developments.

• Minimum 3 years in managerial role managing hard services.

• Certified as Fire Safety Manager or Senior Fire Safety Manager and in practice for similar building capacity. Candidate will be registered as the building FSM to carry out the duties of FSM.

• Strong working knowledge of statutory codes and regulations. Familiar with statutory requirements on building services, facility operations, maintenance, and safety – such as smart building, green building practice, and energy management framework.

• Strong working knowledge of BIM, CMMS platform, digital asset management, smart building systems.

• Lead in crisis management planning, building audits, fire drills, and emergency protocols.

• Familiar with government procurement system and contract management

• Resilient to project complexities, demands, ensuring that all strategic and tactical objectives are met and fulfilled.

• Certified as Green Mark Facilities Manager, LEW Grade 7 / 8 / 9 will be considered favourably.

• Relevant experiences and digital transformation to BIM with IoT integration, BAS integration, smart building systems strongly preferred.

Preferred Attributes:

• Resourceful, self-motivated, and results driven.

• Strategic thinker with operational agility and a continuous improvement mindset.

• Demonstrated ability to manage cross-functional teams and large-scale projects with excellent leadership, interpersonal and communication skills.

Working Hours: 

• Comfortable working on rostered weekends and public holidays (as Duty Manager for the Centre) with approximately, 4 – 6 shifts/month with 1-2 shifts/week which may fall on weekends and/or public holidays (OIL will be given).

• Able to work beyond normal office working hours for troubleshooting and/or maintenance (when necessary).

• Well Established Company
• Basic $2800 - $4000 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression\
• Working location: Gul Circle (Company Transport Provided)
• Working day: Monday to Friday
• Working hours: 8.15am to 5.15pm

Job Responsibilities:

• Responsible for outdoor and indoor repair work of all cleaning products
• Mechanical preventive maintenance - verify mechanical faults, replacement of spare parts and repair
• Work closely with service technicians for problem solving and coordinating jobs between field service and workshop repairs
• Required to work within the Company workshop where there is no outdoor repair
• Any ad hoc duties as assigned

Job Requirements:

• Possess at least a Professional Certificate/ Nitec in any Electrical & Electronic or Mechatronics Engineering or relevant qualification
• Experience in repair of forklifts, automobiles, heavy industrial equipment, and knowledge in engines, motors and electrical would be relevant and useful
• Possess Class 3 driving license is an advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Role:

This is a full-time, onsite, Receptionist cum Admin Assistant role in MOE Secondary school.

If you are selected, You will work closely with VP and the AMs /AE and School Leaders(SLs) in an MOE Secondary school (nearest MRT- Seng Kang ) in the day-to-day activities.

The company provides endless opportunities for career progression and better work - life balance.

Responsibilities:

The Personnel shall provide key front-line and administrative support to ensure the smooth and efficient operations of the school. The scope of services includes, but is not limited to, the following:

1. Provide pleasant and attentive services to members of public stakeholders and members of school, i.e. parents, students etc with their enquiries and requests.

2. Provide timely, accurate and clear communication – both written and verbal – to members of public stakeholders and members of school, i.e. screen and direct calls, take and relay messages, provide required information for inquiries.

3. Attend to sick or injured students who report to the General Office (GO), and notify relevant staff as well as maintain records of sick bay usage. Knowledge of First Aid is preferred.

4. Support the GO staff with administration and operational matters, e.g. organise and sort mails, receive deliveries, assist with recording students’ late coming, checking the completeness of forms submitted to the GO.

5. Keep proper records of keys and lockers issued

6. Keep proper records of lost and found items.

7. Monitor and replenish the First Aid inventory. 8. Complete other duties as assigned by Principal, Vice-Principals, Administration Managers and Administrative Executives.

Job Requirements:

● Minimum 3 years’ experience working as a receptionist or as a personal assistant to management/C-suite personnel, and/or relevant certificates.

● Strong interpersonal skills with ability to interact courteously with visitors and colleagues.

● Basic computer literacy including proficiency in Microsoft Office applications such as Word and Excel.

● Good verbal and written communication skills in English.

● Proficiency in an additional local language (verbal and written) would be advantageous.

● Ability to multitask and manage multiple priorities.

● Ability to work independently with minimal supervision.

**We regret to inform that only shortlisted candidates will be notified. Thank you for applying.

Summary:

Contract Period: Contract Period: 1 June 2026 to 31 May 2027

Working Hours:

• Mondays to Fridays: 7:30am to 5.00pm, inclusive of 1 hour lunch break

• Service not required on Saturdays, Sundays and gazetted public holidays.

Location: Seng Kang

Our client, a well-established MNC is seeking for a Customer Care Manager / Call Centre Manager / Contact Centre Manager - MNC - $ 7,000.00 + AWS + bonuses / Office hour

• Min a Degree in Customer Service Relation/ Hospitality / Tourism or relevant
• At least 5 years experience oversee a team of 50 to run daily call centre operation in a fast pace high volume environment
• Highly analytical, Strong communication and writing skills
• Confident to conduct presentation to top management
• Strong leadership qualities

Others

• Salary: Up to $ 7,000.00 + Attractive Bonuses
• 5 days work week, Office Hour
• EastCentral Area

Interested candidate can send in your resume with a photo attached (word format prefer) to grayson.su@thetalentnetwork.com.sg

Shipping Assistant

• Monday-Friday 9am to 6pm // 8.30am-5.30pm [NO OT Required]
• After confirmed entitled to 6 days WFH per month
• Location: Clementi
• Basic: $2,800 - $3,200 + AWS + Performance Bonus [March]

Job Scopes:

• Ensuring a smooth and efficient transportation of goods from warehouse to various destinations
• Manage billing to customers with high accuracy.
• Preparation and Stock entries into system.
• Work closely with the procurement and warehouse teams to meet customers' needs
• Responsible for coordinating and sourcing for freight forwarders
• Responsible in Accounts opening of new vendors
• Ensure that all shipments comply with local and international regulations, including customs clearance and documentation requirements
• Propose insurance as and when required, follow up cases with vendors pertaining damage/loss cargo during transportation.
• Coordinate with Sales Team on client requirements and billing term status Coordinate with Italy HQ Shipping/Sales Team for orders in conditions documentations
• Participation in annual inventory count

Requirements

• Strong knowledge of customs regulations and international shipping requirements
• Proficiency in ERP systems, shipping software, and relevant IT tools
• Minimum 1 years of experience in the shipping and logistics industry, preferably handling marine or engineering equipment and spare part

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Our client, a well-established MNC is seeking for a Customer Care Manager / Call Centre Manager / Contact Centre Manager - MNC - $ 7,000.00 + AWS + bonuses / Office hour

• Min a Degree in Customer Service Relation/ Hospitality / Tourism or relevant
• At least 5 years experience oversee a team of 50 to run daily call centre operation in a fast pace high volume environment
• Highly analytical, Strong communication and writing skills
• Confident to conduct presentation to top management
• Strong leadership qualities

Others

• Salary: Up to $ 7,000.00 + Attractive Bonuses
• 5 days work week, Office Hour
• EastCentral Area

Interested candidate can send in your resume with a photo attached (word format prefer) to grayson.su@thetalentnetwork.com.sg

Our client, a well-established MNC is seeking for a Customer Service Officer / Assistant ( Face To Face ) - Up To $ 3,300.00 + OT + Incentives + AWS + Attractive Bonuses / MNC/ Central Area, 5 days work week, Office Hour

Requirements

• Min a Diploma in Customer Service Relation/ Hospitality / Tourism or relevant / O or N Level
• At least 1 to 2 years experience providing face to face Customer Service functions.
• Willing to work in a fast pace environment
• Candidates from Retail or F&B industry are welcome to apply
• Comfortable handling cashiering fucntions
• Strong communication and interpersonal skills.
• Confident, willing to learn and perseverance.
• Independent and team player

Others

• Salary: Up to $ 3,300.00 + OT + Incentives + AWS + Attractive Bonuses
• 5 days work week, Office Hour
• Central area

Interested candidate can send in your resume with a photo attached (word format prefer) to grayson.su@thetalentnetwork.com.sg

1. Customer Service - Assistant Manager (Import)/5.25 day /Up to $5000 @Alps Ave

• Manage airfreight including booking, import/export documents, customs clearance, billing etc

• Contact point for customers i.e import/export shipments, updates, inquiries, resolving issues.

• Liaise with airlines, ground handling agents, trucking partners, and customs authorities.

• Monitor and ensure compliance with SLA, KPI, and internal operational procedures.

• Handle high-value shipments, resolving delays, documentation discrepancies or customs queries.

• Recommend process improvement, maintain shipment records, reports & regulatory documentation.

• Support and guide junior staff in airfreight forwarding procedures, shipment documentation etc

• Escalate unresolved /operational issues to management, ensuring appropriate follow-up.

• Must has knowledge in using CargoWise software.
  

  
  Interested applicants, send in your updated resume by clicking “Apply Now”.

  Lin Weikang
  EA Personnel No: R21102570
  EA License No: 23C1894

Our client, a well-established MNC is seeking for a Customer Service Officer / Assistant ( Face To Face ) - Up To $ 3,300.00 + OT + Incentives + AWS + Attractive Bonuses / MNC/ Central Area, 5 days work week, Office Hour

Requirements

• Min a Diploma in Customer Service Relation/ Hospitality / Tourism or relevant / O or N Level
• At least 1 to 2 years experience providing face to face Customer Service functions.
• Willing to work in a fast pace environment
• Candidates from Retail or F&B industry are welcome to apply
• Comfortable handling cashiering fucntions
• Strong communication and interpersonal skills.
• Confident, willing to learn and perseverance.
• Independent and team player

Others

• Salary: Up to $ 3,300.00 + OT + Incentives + AWS + Attractive Bonuses
• 5 days work week, Office Hour
• Central area

Interested candidate can send in your resume with a photo attached (word format prefer) to grayson.su@thetalentnetwork.com.sg

Responsibilities:

• Oversee quotations, order processing, and customer requests with high accuracy and service quality
• Manage end-to-end customer operations from quotation to after-sales support
• Monitor and improve turnaround times, service levels, and customer satisfaction
• Own and optimise CRM(HubSpot), ensuring data accuracy, reporting, and pipeline visibility
• Develop dashboards and insights to support decision-making and drive CRM adoption/automation
• Collaborate with Sales on pricing, quotations, and deal progression
• Track pipeline performance and identify growth opportunities
• Improve workflows, implement SOPs, and drive operational efficiency
• Lead, coach, and manage the Customer Experience team, setting KPIs and driving performance
• Promote a customer-focused, results-driven culture

Requirements:

• Bachelor’s degree in Business, Engineering, or related field
• 5–10 years’ experience in customer operations, sales support, or commercial roles
• Experience with CRM systems (HubSpot preferred)
• Strong commercial acumen (pricing, margins, sales processes)
• Background in B2B industrial/engineering/distribution preferred
• Team leadership and people management experience

Please state your availability, current and expected salary in the resume.

We regret that only shortlistedcandidates will be notified.

GMP Technologies (S)Pte Ltd   |   EA Licence: 11C3793   |  Eddie Tang |   Registration No: R1221129

Assistant Customer Relations Officer

• S$3,500 basic + variable bonus
• Gul Circle, Singapore
• Mon to Fri, 8:00am to 5:30pm; Sat, 8:00am to 12:00pm
• Inclusive workplace with opportunities for individuals from diverse backgrounds and experience levels, including candidates from various industries and mature applicants
• Reports to: Director / Project Manager

A well-established construction firm with a strong track record in large-scale upgrading and infrastructure projects is looking to expand its team with motivated Assistant Customer Relations Officers to support community engagement and project coordination efforts.

Key Responsibilities

• Support Customer Relations Officers in planning and executing public relations initiatives, including preparation of circulars, letters, and notices
• Conduct on-site surveys to assess existing conditions (e.g. spalling concrete, ceiling leakage) and perform basic measurements
• Coordinate assigned tasks to ensure timely and efficient execution of works
• Manage enquiries, feedback, and complaints related to ongoing projects, ensuring prompt follow-up and resolution
• Work closely with residents, contractors, consultants, and authorities to ensure smooth project operations and minimize disruptions
• Communicate clearly with residents and tenants on upgrading works, including explaining retrofit provisions and their purposes
• Build and maintain positive relationships with residents and stakeholders
• Carry out regular visits to affected households to gather feedback and provide updates on work schedules and potential impacts
• Perform general administrative and clerical duties, along with other ad-hoc assignments

Requirements

• 1 year of relevant public relations experience
• Willing to be based at site offices

• Company Benefits & Incentives
• Career Progression Opportunities
• Attractive Salary Package
• Working Location: Island wide - Arrange Close to Your Home
• Working days: 5 days
• AOP & Private Premium Singapore Childcare & Preschool Centers

Job Requirements:

• Infant Care Teacher - Min. ACEY (EY2) / HCIC (EY1) / CIT with EYDF completed
• Assistant Infant Care Teacher - Ongoing ACEY / HCIC course or relevant experience

Job Scope:

• Monitoring learning progress of students
• Building good rapport with parents, staff and students
• Provide a safe and secure environment for children to feel comfortable
• Guide, motivate and monitor Assistant Teacher/Classroom helpers in carrying out their tasks
• Follow assigned work shift patterns of the center

1. Infant Care Teacher $2,800-$3,600

• Monitoring learning progress of students
• Building good rapport with parents, staff and students
• Provide a safe and secure environment for children to feel comfortable
• Guide, motivate and monitor Assistant Teacher/Classroom helpers in carrying out their tasks

2. Assistant Infant Care Teacher $2,000-$2,800

• To supporting the main Infant Care teachers. NOT required to take on teaching responsibilities
• To provide routine care for the of infants from 2 months - 18 months old
• Create a classroom environment that is safe, joyful and conducive for Infant’s development
• Attend to the health, hygiene and safety needs of the infants

Tee Xin Li Reg No: R24121619

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job Description:

· Answer and direct phone calls.

· Welcome visitors in friendly manner.

· Attend to walk-in visitor.

· Maintain reception area and all common areas in a clean and tidy manner at all times.

· Keep detailed and accurate records of visitor.

· Receive deliveries; sort and distribute incoming mail.

· Keep track and update of phone list on monthly basis.

· Assist HR Operations team in administrative tasks.

· Other ad hoc duties as assigned by supervisor.

Requirements:

· 2-3 years of relevant experience in an office environment.

· Proficient in Microsoft Office.

· Strong phone skills.

Interested and suitable candidate kindly click quick apply. Resume will be forwarded to Stepfan Soon Yit

We regret that only suitable candidate will be notified.

GEMS Recruit/EA License : 23C1459

EA Personnel No : R24120893 (Stepfan Soon Yit)

Job Description

• Drive business growth by identifying new opportunities, securing vending machine placements, and executing sales strategies to meet targets.
• Build and maintain strong client relationships to ensure satisfaction, retention, and contract renewals.
• Manage the full sales cycle from prospecting and presentations to negotiations, deal closure, and onboarding of new clients.
• Conduct market research and analyse sales performance, customer feedback, and industry trends to identify improvements and new opportunities.
• Collaborate with cross-functional teams to deliver seamless service and customized solutions.
• Support team leadership by leading meetings, providing guidance, and fostering a strong, performance-driven culture.
• Handle sales administration including proposals, contracts, billing, and payment follow-ups while ensuring compliance and accuracy.
• Ability to work independently and manage time efficiently.
  

 Requirements

• Diploma or Bachelor’s degree in Business, Sales, Marketing, or related field a plus.
• 3-5 years of experience in sales, preferably in the vending or B2B sales.
• Strong knowledge of vending operations, client management, and sales techniques.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work under pressure, meet deadlines, and handle multiple tasks.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Work Location: Kaki Bukit View

Interested candidate please submit your resume stating current/last drawn salary and salary expectation.

Company Description

Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in “Singapore’s Fastest Growing Companies” survey, cementing its position as an industry pioneer.

Mission of the Position

The primary mission for the Assistant Sales/Centre Manager is to actively support and contribute to the overall success of the Aureus centre under their purview. Working directly with the Sales/Centre Manager, the Assistant Sales/Centre Manager plays a pivotal role in executing the established sales strategies and systems. The focus will be on achieving business and revenue growth, elevating customer satisfaction levels, and enhancing employee satisfaction within the assigned centres.

The Assistant Sales/Centre Manager drives scalable sales initiatives aligned with divisional goals, fostering a positive environment through proactive collaboration. Primary responsibilities involve driving sales and event management, overseeing day-to-day operations, executing training programs, and providing mentorship to staff. Tasked with optimizing strategies to meet and exceed set goals. The Assistant Sales/Centre Manager actively contributes to performance enhancement initiatives, coordinating events and marketing campaigns to maximize growth productivity.

Key Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Perks and Packages:

• Monthly Performance Incentive Bonuses up to $1,400
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

Job Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria

• The applicant should have a minimum of 2 years of experience in the related field and at least 1 year in a team-leader position.
• The successful applicant must be available to work on both weekends, with two weekdays off days.
• We are looking for individuals with a strategic mindset and the ability to think critically in various sales situations.
• Strong verbal and written communication skills are essential for effective collaboration and leadership.
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• The applicant must have a strong commitment to compliance and ethical business practices, ensuring adherence to industry regulations and company standards.

Perks & Packages

• Work Incentives of up to $1,400* per month
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Responsibilities:

• Ensure smooth day-to-day operations and consistency of best service attitude to clients

• Ensure the customer service team maintain good company image

• Improvise, implement, and propose to the improvement of work procedures

• Plan and conduct on-job-training for new employees and/ or existing team members

• Manage the Customer Service Team

• Oversee and follow up on the consolidation of feedback from the respective frontline teams and clients. Reviewing the feedback/ complaints received

• Proper understanding of the industry and services provided, giving clients a clear information on what they require

• Deliver top-notch quality service to clients

• Ensure guidelines, policies and other procedures are aligned

• Managing incoming calls, and inquiries and handling complaints providing clients with alternatives or appropriate solutions

• Review the standard operating procedures (SOPs), forms, templates, and lists to ensure operational efficiency in consultation with the team

• Manage the morale, welfare, and health of the Customer Service Team

Requirements:

• At least a Diploma in Business Management or related fields.

• Min. 4 years of experience in a call centre or hospitality industry with at least 2 years in a supervisory capacity in managing a team.

• Strong customer centric personality with excellent analytical and problem-solving skills.

• Good team player with good interpersonal communication and presentation skills

• Self-motivated, meticulous, and independent

• Able to do shift work, and work on Public Holidays and Overtime

If you are shortlisted for the first round of screening, our Recruiter will contact you directly.

EA License No: 21C0571 | EA Reg No:21103634 (Johnny Wu)

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs' lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

The Manager, Future Care Planning (FCP) will report to the Senior Manager, FCP, which is under the umbrella of Community-Based Support Services (CSS). CSS is the dynamic and nimble service delivery arm in MINDS that respond to emerging needs of PWIDs and Caregivers in the community.

The Manager will assist the Senior Manager to oversee programmes, which includes Life+, Life Coaching and Home-based Care services. Life+ is a pilot initiative to enable and sustain inclusive community living and ageing in place for PWID through tailored client support, future care planning and the building of community capacities.

He/she will manage risk and quality of the programme and play a pivotal role to ensure the smooth execution of the programmes and assist in manpower management and allocation.

A client-centric, proactive thinker, resourceful and responsible team player, he/she works closely with colleagues, build community networks with stakeholders to raise awareness of future care planning and propel ageing in place in the community for our clients.

Programme Management

• Create, review and execute SOP and work processes and ensure compliance towards risk and safety management.
• Oversees and review the development of programmes to support and enhance independence of PWIDs for community living.
• Oversee programme quality control and budget.
• Ensure all areas of work are audit-ready.

Manpower Resource and Budget Management

• Monitor scheduling and staffing assignment.
• Ensure minimal standard of staff's service delivery is adhered to.
• Upskill the competency of staff and support professional development of team.
• Recruit volunteer/befriender and monitors needs and activation.
• Recruit and appraise performance of staff.
• Oversee budget, resource utilisation and procurement matters.

Build Stakeholder Relationship

• Collaborate with other organisations and stakeholders for the development of programmes to support future planning and community inclusion of PWIDs.
• Participate in networking sessions with external agencies, stakeholders and community partners.
• Develop community outreach plans for PWDs and their caregivers.
• Develop programs that support caregiver's future planning.

• Degree Holder in relevant Social Service /Allied Health Professional field.
• Possess experience in managing and leading team of staff.
• 3 Years and above of working experience in Disability Field.

• Effective good interpersonal, communication and time management skills.
• Analytical, well organised and pays attention to details.
• Have strong Interest and open attitude towards understanding Persons with Intellectual Disability and their needs.
• Appreciates and enjoys working with PWDs and their caregivers in future planning.

Reporting to the Centre Director on administration matters This role is a dedicated internal and external client service position involving filling up, issuing and filing of paperwork related to centre, parental engagement, regular interactions with champs and working co-operatively with all team members.

Job Responsibilities:

Ø Oversee the daily operation of the centre.

Ø Implement quality standard for all programmes in centre.

Ø Handle centre tour; operation portion.

Ø Prepare financial and centre reports (e.g. petty cash, daily collections, centre enrolment report etc)

Ø Prepare monthly forms such as teachers attendance form, champs attendance forms, sign in/out forms, school bus attendance forms etc

Ø Conduct daily health checks with champs at the door when necessary

Ø Assist parents in the purchasing of merchandise such as uniforms, caps, books etc

Ø Conduct stock take and restocking of supplies such as merchandise and stationeries etc

Ø Ensure safety and timely transfer of students from school to centre

Ø Ensure safety of children within the premises

Ø Other ad-hoc duties assigned by Centre Director

Job Requirements:

Ø Diploma in Business Management with minimum of 2 years of working experience in a preschool environment.

Ø Proficient in MS Office (Word, Excel and PowerPoint)

Ø Good communication and interpersonal skills

Ø Meticulous, organised and able to multi-task

Ø Able to teach primary school subjects will be an advantage

Ø Able to work on weekends

We are hiring a hands-on Centre Manager for a growing student care centre in Katong.

This role is responsible for overseeing daily centre operations, managing a small teaching team, building strong trust with parents, and ensuring programmes are delivered with consistency and care. The centre places strong emphasis not only on student care, but also on children’s thinking, emotional growth, creativity, expression, and confidence.

This role is suitable for someone with real student care or education operations experience who is comfortable working in a growing centre environment and taking ownership of both people and process.

Key Responsibilities:
• Oversee the day-to-day operations of the student care centre
• Ensure smooth running of daily schedules, student supervision, dismissal flow, and centre routines
• Lead, manage, and mentor a small teaching team
• Support a positive, professional, and child-centred team culture
• Act as a key point of contact for parents and handle feedback or concerns professionally
• Ensure programmes and daily activities are carried out consistently and in line with the centre’s philosophy
• Support student wellbeing, emotional safety, and positive behaviour management
• Conduct centre tours for prospective families and support enrolment conversations where needed
• Assist with staffing support, including onboarding and team development
• Step in to support class coverage when required during this early-stage phase
• Work closely with management to maintain quality standards and strengthen overall centre execution

Requirements:
• At least 3 to 5 years of relevant experience in student care, education, childcare, or a related setting
• Prior leadership, supervisory, or team management experience
• Strong parent communication and relationship management skills
• Confident handling of student behaviour and sensitive situations with maturity and sound judgement
• Organised, dependable, and execution-focused
• Able to lead a small team while remaining hands-on operationally
• Comfortable working in a growing centre environment where processes may still be developing
• Warm, grounded, and professional in working with children, parents, and colleagues

Preferred Qualifications:
• Diploma or Degree in Education, Early Childhood, Child Development, Psychology, or a related field
• Experience in a student care centre, boutique education setting, or premium enrichment environment
• Familiarity with programme-based, inquiry-based, or whole-child learning approaches

Working Hours:
• School term: Monday to Friday, 11:00am to 7:00pm
• School holidays: Monday to Friday, staggered 8-hour shifts within 7:00am to 7:00pm

Benefits:
• Annual leave: 12 days in the first year, increasing with service up to 15 days
• Medical allowance
• Work Injury Compensation Insurance (WICA)
• Year-end bonus or profit-sharing, subject to company policy

EA Details:
• Employment Agency: First Konnection Pte. Ltd.
• EA Personnel Name: Ben Chang
• EA Personnel Registration Number: R23111820
• EA Licence Number: 22C1307

Job Description

• Provides leadership for customer operation specialists in order fulfilment, quota credit, collections and contracts. 

• Accountable for ensuring strong compliance to SOX/ISO regulations and Agilent Standards of Business Conduct.

• Executes Strategic Intent and implementation of the organization/ business strategic plan. Works closely with Global Functions to ensure strong alignment and delivery to meet regional strategies. Direct design, development, and implementation of organization programs.

• Leads the Organization to meet the high standards expected related to Customer Satisfaction/ACX, Employee Satisfaction/LS, Service Level Agreement/Turn Around Times, and responsiveness to inquiries, operational and financial metrics and upholding policies & procedures. Drives a culture of collaboration, focus and customer intimacy.

• Plans, organizes, directs and controls the activities and resources required to provide innovative business solutions to the defined businesses partners and customers.  Builds a culture of innovation and drives changes that improve the effectiveness and efficiency of the organization to meet customer and business goals.

• Responsible for upholding and driving Agilent’s culture & core values to build a sense of community within the operation and partner organizations.

• Executes plans to ensure the organization has the individual and overall capabilities meet future operational needs and builds a culture where employees are engaged & committed.

• Collaborates with Business Partners in Finance, Order Fulfillment, Sales and other functions to solve problems and provide efficient and streamlined best-in-class service to Agilent’s customer.

• Ensures progressive expansion of the organization´s scalability and steady productivity gains.

Qualifications

• Bachelors or Master Degree or University Degree or equivalent plus demonstrated industry experience integrating the resources of several complex departments or functions

• Typically has 5 years of managerial experience

• Demonstrated ability to lead and transform multi-national organization, build motivated and engaged teams, and sustaining a positive work culture

• Experience in setting a clear and aligned organizational vision

• Demonstrated ability to define and execute strategic plans

• Established track record to define and implement strategies and programs that benefit your area of expertise

• Demonstrated ability to collaborate cross-functional to improve processes and provide critical problem resolution

• Experience working in an audit environment governed by SOX, ISO, and other audit regulations 

• Proven ability to lead large teams and ensure operational excellence across the entire organization

• Customer Services/Operations experience preferred 

• WW or strong Regional experience preferred

• Excellent verbal and written communication skills

• Experience to manage a multi-national team

Attributes:

• Strong in conflict / confrontational management

• Self-drive; display urgency

• Tenacious

• Strong inter-personal skills; Balance between being empathetic and getting things done

• Clear, impactful communication

• Team / Talent development and management - Build a diverse team with the critical skills for current and future business needs

• Encourage strategic thinking, innovation and action from team

• Proficient in software (Microsoft suite, Power BI, Generative AI) with the ability to build insightful dashboards & reports, automate workflows and support data-driven decision making.

-Respond to customer service-related queries/requests.
-Recommendation of music courses, enrolment, fees collection.
-Perform general administrative duties.
-Sales of books/music instruments and inventory management.
-Assist in statistical compilations - payment backlog, sales and fees revenue, student intake/drop out, etc.

Requirements
-Possess at least a GCE 'O' Level
-Proficiency in MS Office including MS Excel
-Customer-oriented with good interpersonal and communication skills
-Able to work 4 days a week including both weekends; Duration : 5 to 9.5 hours
-Able to work "retail hours" (nights and weekends)

Work Locations
- Hougang
- Punggol

Shipping Assistant

• Monday-Friday 9am to 6pm // 8.30am-5.30pm [NO OT Required]
• After confirmed entitled to 6 days WFH per month
• Location: Clementi
• Basic: $2,800 - $3,200 + AWS + Performance Bonus [March]

Job Scopes:

• Ensuring a smooth and efficient transportation of goods from warehouse to various destinations
• Manage billing to customers with high accuracy.
• Preparation and Stock entries into system.
• Work closely with the procurement and warehouse teams to meet customers' needs
• Responsible for coordinating and sourcing for freight forwarders
• Responsible in Accounts opening of new vendors
• Ensure that all shipments comply with local and international regulations, including customs clearance and documentation requirements
• Propose insurance as and when required, follow up cases with vendors pertaining damage/loss cargo during transportation.
• Coordinate with Sales Team on client requirements and billing term status Coordinate with Italy HQ Shipping/Sales Team for orders in conditions documentations
• Participation in annual inventory count

Requirements

• Strong knowledge of customs regulations and international shipping requirements
• Proficiency in ERP systems, shipping software, and relevant IT tools
• Minimum 1 years of experience in the shipping and logistics industry, preferably handling marine or engineering equipment and spare part

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

About Us
Abeam Consulting is a global professional services company that specializes in delivering business transformation and technology solutions to clients across a wide range of industries. With a global presence and over 7500 employees worldwide we aim to be the transformation partner of choice for all of our clients.

About the Team

The Enterprise Transformation (EX) team is the current SAP Partner of the Year for Singapore and also SAP’s Regional Strategic Partner. The EX team is continuously looking to build its capabilities and competencies in line with SAP’s regional strategy and in working with our clients both old and new on their transformation journey.

Job Title: SAP ERP Service Delivery Manager

Job Description: SAP ERP Service Delivery Manager is responsible for overseeing the delivery of SAP services to clients, ensuring high levels of customer satisfaction, and managing the performance of the service delivery team. This role involves coordinating with various stakeholders, managing budgets, and ensuring that service delivery processes are efficient and effective.

Pre-requisites requirement:

• Must have experience in managing SAP ERP AMS projects.
• Must be equipped with any SAP modules (with certifications) and deep knowledge in any modules, e.g. FICO, HCM, SD, MM, WM, PP, EWM, etc.
• Must have experience in supporting pre-sales. Able to engage and manage customer independently.
• Must have experience in S/4HANA support.
• Logical and structured thinking.
• Motivated to learn new technology.
• Cloud experience.

Responsibilities:

• Oversee the delivery of SAP services, ensuring they meet client requirements and are delivered on time and within budget.
• Act as the primary point of contact for clients, addressing any issues or concerns and ensuring a high level of customer satisfaction.
• Lead and manage a team of service delivery coordinators, process analysts, technical leaders, and engineers.
• Track and report on service delivery performance, using key performance indicators (KPIs) to identify areas for improvement.
• Identify and resolve any issues that may impact service delivery, working closely with technical teams to implement solutions.
• Manage the budget for service delivery, ensuring that all services are delivered cost-effectively.
• Implement best practices and continuous improvement initiatives to enhance service delivery processes.

Requirements:

• Must have more than 10 years of relevant experience in any SAP modules with 4 years as a Service Delivery Manager
• Strong background in any modules, e.g. FICO, HR, SD, MM, WM, PP, EWM, etc.
• Has experience in S/4HANA or cloud implementation
• Motivated to learn new technology
• Working in tight deadlines and short notice is very common
• Readiness to learn and deliver additional modules

Why Join Us
At Abeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, Abeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. Abeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

Reporting to the Director for Social Healthcare Programme, the Centre Manager (CM), Social Healthcare is entrusted with the responsibility to lead in the strategic directions, manage the manpower and oversee the daily operations of the assigned Eldercare Centre to fulfill its intended purposes as stipulated by the funders and LBSA.

Responsibilities:

A) Management Role

• Staff Management - Recruit, Manage, Deploy and Develop of Centre staff
• Management Reporting – Provide timely reports to Senior Management, including Management Committee members.

B) Strategic Planning

• Community Outreach - Develop Community Outreach Plan and educate seniors about Active Ageing Programme
• Relationship Management - Develop strategies for asset mapping, fortify existing relationships; identify new community partners, engage and build relationship to garner their support to serve the seniors.
• Volunteer Management - Overseee, recruit, train and develop Volunteer Management Plan

C) Centre Operations

• Key Performance Indicators – Maintain close monitoring of the given KPIs, implement measures to manage volunteers and seniors recruitment, retention and participation data at stipulated timeframe.
• Serving Seniors – Formulate customized guidelines to serve the needs of the seniors; take lead in handling challenging service users
• Community Outreach – Guided by the Master Community Outreach Plan, take lead in the implementation, review and evaluation of the plan.
• Relationship Management - Take lead in engaging community partners, build effective and sustainable partnerships with them to serve the needs of the seniors.
• Programmes and Activities - Lead in regular reviews, planning, implementation and evaluation of programmes.
• Recruitment of Members - Plan promotion and advertisement of AAC programme to seniors in designate blocks on a regular basis
• Volunteer Management - Identify suitable volunteer roles to engage clients or from external individuals to contribute in
• Financial Reporting - Adherence to planned budget, checks and controls and prepare reports in a timely manner,

D) Other Duties

• Any other responsibilities as assigned by Executive Director/HOD/SCM

Requirements:

• Degree or Diploma in the field of Social Sciences (i.e. Social Work/ Gerontology) preferred
• At least 5 years of experience in direct operational roles such as running a social service-related Centre (preferably in the area of Eldercare)
• Prior supervisory experience, with at least 2 staff reporting to him/ her
• Strong stakeholder management skills, able to develop and build relationship with wide variety of community partners
• Strong interpersonal skills, a team player, yet able to work independently.
• Strong communications skills, preferably bilingual.
• Dynamic, quick thinking, adaptable and responsive to change.