Total 671 Customer Service / Call Centre job vacancies

Customer Service Executive

(Garden Centre / Retail Environment)

About Us

We are one of Singapore’s largest garden centres, where nature meets customer service. If you’re passionate about plants, people, and creating memorable experiences, join our vibrant team in a dynamic retail environment. Whether you’re helping customers choose their next plant baby or supporting wholesale clients, you’ll be part of a growing industry that’s as rewarding as it is refreshing.

Key Responsibilities

• Provide friendly, professional service to retail and wholesale customers.
• Assist with plant selections, gardening products, and related merchandise.
• Proactively engage customers to understand their needs and recommend suitable products.
• Deliver a seamless customer journey, from enquiry to purchase and after-sales support.
• Build strong customer relationships to encourage repeat visits.
• Develop product knowledge in plants, plant care, soil, fertilizers, pots, and gardening tools.
• Identify plants and provide care instructions with confidence.
• Manage Point of Sale (POS) transactions accurately and efficiently.
• Support product displays, replenishment, and maintain an attractive retail environment.
• Respond promptly to customer enquiries and handle concerns professionally.
• Collaborate with team members during peak hours, events, and promotions.
• Assist in maintaining cleanliness and organization of retail and outdoor garden areas.
• Work outdoors in varying weather conditions and support stock management tasks.

Job Requirements

• Positive attitude with a customer-first mindset.
• Energetic, physically fit, and comfortable working outdoors (sun and rain included).
• Strong communication skills in spoken and written English.
• Basic IT literacy and ability to operate POS systems.
• Interest in plants, gardening, and nature.
• Willingness to learn and grow in a new industry.
• Team player who isn’t afraid to get hands dirty.
• Must be willing to work at least one weekend day.

What We Offer

• Competitive salary: $2,000 – $3,000 (commensurate with experience).
• Career progression opportunities across departments based on your interests and strengths.
• Hands-on learning about plants, gardening, and retail operations.
• Exposure to a unique and growing green lifestyle industry.
• A supportive, energetic, and customer-focused work environment.

How to Apply

Interested candidates, please apply with your CV and cover letter. We regret that only shortlisted applicants will be contacted.

Job Description: Car Sales Executive - Award-Winning Automotive Brand

Join our team at CarTimes, a leading name in the automotive industry renowned for excellence and innovation. As a Sales Executive, you will play a crucial role in driving our brand's success by delivering exceptional customer experiences and achieving sales targets. If you have a passion for automobiles and a flair for sales, this is an exciting opportunity to grow your career with a dynamic and award-winning company.

Responsibilities:

• Engage with customers in a courteous and professional manner, providing them with detailed information about our vehicles, features, and benefits.
• Actively listen to customer requirements and recommend the most suitable vehicle models and options to meet their needs.
• Conduct test drives to demonstrate vehicle performance and features.
• Negotiate pricing and finalize vehicle transactions in accordance with company policies and procedures.
• Collaborate with the finance department to provide customers with financing options and aftermarket products.
• Ensure timely follow-up and maintain ongoing communication with customers to build long-term relationships and generate repeat business.
• Stay updated on product knowledge, accessories, financing options, and incentives to provide accurate information to customers.
• Achieve monthly sales targets and contribute to the overall success of the sales team.
• Uphold the highest level of integrity and professionalism in all interactions with customers and colleagues.

Requirements:

• Proven experience in automotive sales or retail sales is preferred.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to thrive in a competitive, fast-paced sales environment.
• Strong customer service orientation and problem-solving skills.
• High level of motivation and a self-starter attitude.
• Valid driver's license with a clean driving record.

Benefits:

• Competitive base salary and commission structure.
• Ongoing training and development opportunities to enhance your skills and career growth.
• A supportive work environment with opportunities for advancement within our growing organization.

Job summary

Drive your career with CarTimes! Join our award-winning team as a Car Sales Consultant, delivering top service and closing sales with passion & drive.

Academia is looking for full-time Customer Service Executive who is outgoing, meticulous and well-spoken.

Candidates who are passionate about providing quality customer service and engaging interactions are more than welcome.

Responsibilities:

• Provide general front desk assistance to walk-in students and parents
• Respond to phone and online queries about classes, replacement lessons, teachers, curriculum, and policies
• Assist students and parents with registration and scheduling changes by inputting changes into the student database
• Assist students and parents with invoicing and payment via credit card or bank transfer
• Handle and resolve special requests and complaints in a professional manner, escalating to management where necessary
• Provide administrative support to teachers when required, including printing, photocopying, and scanning
• Perform any other duties as required and assigned by Management

Requirements:

• Fluent in English and Mandarin (to provide clear explanations for both English and Mandarin speaking clients)
• Computer literate – able to use Microsoft office and able to learn/use various computer applications to respond to client queries and input or change client data
• Past experience in front-facing customer service is a plus
• Two weekdays off per week
• Salary: $3000 to $3,500

Please apply online with your CV and cover letter. Only shortlisted candidates will be notified.

Job Description:

• In charge of managing and developing relationships with an assigned portfolio of existing customers to enhance retention and business growth.
• In charge of sourcing and pursing new sales opportunities through prospecting, cold outreach, and networking activities.
• Responsible in keeping accurate and updated customer information while preparing regular sales performance reports
• Communicate regularly with clients to understand their needs and recommend suitable solutions.
• Work closely with internal departments to ensure smooth coordination and a positive customer experience.
• In charge of supporting the planning and implementation of sales strategies that contribute to the company’s business objectives.

Requirements:

• Min Nitec and above
• Minimum 3 years of working experience in inside sales / account management in the car rental industry
• Familiarity with CRM platforms and analytical tools for monitoring and reporting sales activities.

To submit your application, please apply online apply@rn-care.com or call +(65) 6220 0847 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

Carzane is a fast-growing automotive brand. We started over two years ago and are now expanding our team to keep up with our increasing market presence. We are looking for professional sales executives who love cars and want to grow with us.

Responsibilities:

• Engage with customers to understand their needs and recommend the right cars.
• Conduct vehicle demonstrations and test drives.
• Manage the full sales process from enquiry to vehicle delivery.
• Maintain accurate records of sales and customer interactions.
• Provide reliable after-sales support to build long-term relationships.

What we are looking for:

• Passion for cars: You genuinely enjoy the automotive world.
• Salesmanship: You have a proven ability to close deals and handle objections.
• Positive Mindset: You are resilient, driven, and bring good energy to the team.
• Integrity: We provide the leads; we expect a professional approach with no hardselling.
• License: You must hold a valid Class 3 driving license.

Why join Carzane?

• Quality Leads: We provide the leads so you can focus on what you do best — selling.
• Rapid Growth: As a young and fast growing company, we offer genuine opportunities for career progression.
• Culture: We maintain a professional yet dynamic environment where your results are recognised.

Job Description

As a Customer Service Executive at JIJI PTE LTD, you will be the frontline of our e-commerce operations, supporting customers across multiple platforms. You'll handle enquiries, resolve issues, and ensure every customer enjoys a seamless shopping experience—from order to delivery.

Key Responsibilities

• Respond promptly to customer enquiries via chat, email, and phone
• Assist customers with order tracking, product enquiries, and aftersales support
• Coordinate with logistics and internal teams to resolve delivery or stock issues
• Handle return/exchange requests and follow up with customers professionally
• Update customers on order statuses and ensure timely resolution of issues
• Maintain service quality and support platform ratings (e.g. Shopee, Lazada, website)

Requirements

• Entry-level candidates are welcome; training provided
• Strong communication and problem-solving skills
• Customer-first mindset and a calm, professional attitude
• Able to multi-task in a fast-paced, e-commerce environment

Why Join Us?

Friendly and supportive team culture

Opportunities to grow within a fast-moving e-commerce company

Apply now and help us deliver better online shopping experiences at JIJI!

Evaluate and handle the processing of all sales orders and administrative transactions while ensuring accuracy and timeliness.

Monitor, co-ordinate and negotiate with suppliers on delivery schedules/shipments to ensure on-time deliveries, if necessary, seek advice from Sales Solutions Engineers

Coordinate with freight forwarders for the shipment of goods with competitive freight cost.

Job Requirements:

Have a minimum 2 years experience

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to lilian@recruitflash.com or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

The Job:

• Manage customer feedback across its full lifecycle, ensuring timely responses, accurate tracking, and appropriate escalation.
• Serve as a key contact for complex or sensitive cases, working closely with relevant teams to drive coordinated resolutions and review customer communications for professionalism and brand consistency.
• Manage the Voice of Customer ecosystem, ensuring data accuracy, monitoring customer satisfaction metrics, and translating insights into performance improvement actions with relevant teams.
• Coordinate and manage customer board meetings with key stakeholders, preparing materials, tracking KPI performance and action plans, ensuring visibility and follow through.
• Represent the organization in customer care governance, ensuring alignment with regional standards, and acting as a key liaison on customer‑related matters

Requirement:

• Diploma or Degree in Business Administration, Communications, Service Management, Hospitality Management, Marketing, or related fields.
• Minimum4 years of relevant experience in Customer Experience (CX), Customer Relations (CR), complaints management, service quality, or customer management, preferably in a service-driven environment

Interestedapplicants can send their detailed resumes to janelui@recruitexpress.com.sgor call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg.No. 199601303W || EA Licence No. 99C4599

Operations Customer Service Executive (OCSE) 
Salary: $3000 - $3500
Working Time: Monday - Friday, 8.30 am – 5.30pm / 9am – 6pm (can choose)
Working Location: Paya Lebar

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• With permit declaration through Tradenet is preferable
• Computer literacy eg: proficient in MS Word & Excel etc

Email: supreme.jacksontan@gmail.com

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Senior Operations Executive (Welfare Home)

• Salary : $4500 - $5,600
• Location: Buangkok
• Working hours: Mon – Friday 830am to 630pm  
• Duty Officer shift – 7.30am to 7.30pm.

Job Responsibilities          

• Assist in the planning and execution of daily operational activities within the Home
• Support manpower planning, staff deployment, and scheduling to ensure sufficient coverage
• Work collaboratively with internal teams to maintain smooth and efficient operations
• Oversee service standards to ensure residents receive care aligned with established care plans
• Address and follow up on feedback or concerns raised by residents and their families
• Initiate and support continuous improvement efforts to enhance service quality
• Develop, review, and implement policies and SOPs in accordance with regulatory requirements (e.g. MSF guidelines)
• Prepare and maintain policies related to resident care, medication handling, restraint procedures, visitor management, PDPA compliance, and complaint handling
• Conduct regular policy reviews and gap analysis to ensure consistency across departments
• Ensure compliance with licensing standards, audits, and inspections
• Support audit processes, incident investigations, and implementation of corrective actions
• Monitor adherence to SOPs and drive standardisation of processes across the Home
• Assist in recruitment, onboarding, and training of staff members
• Provide guidance to staff and handle daily operational challenges
• Support performance evaluation and staff development initiatives
• Assist in budget tracking, procurement processes, and inventory management
• Maintain proper documentation to meet audit and compliance requirements

Job Requirements

• Degree in Social Work, Social Sciences, Psychology, Healthcare Management, or related disciplines
• With at least 4 years of relevant experience in operations, governance, or compliance
• Prior experience in SOP development, policy writing, or quality assurance is advantageous
• Familiarity with MSF or social service/healthcare regulations is a plus

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Air Import Customer Service Executive

• Working Location:  Alps Ave (Changi)
• Working hours:  Mon-Fri 9am-5.30pm | Alt Sat 9am-1pm
• Basic Salary:  $2500-$3500

Job Summary:

The Airfreight Customer Service Executive (Import) in Freight Forwarding is responsible for managing end-to-end airfreight shipments on behalf of customers, ensuring timely, accurate, and high-quality service delivery. This role requires strong knowledge of airfreight forwarding operations, shipment documentation, customs regulations, and coordination with carriers, ground handling agents, and internal teams.

Responsibilities:

• Manage end-to-end airfreight forwarding shipments, including booking, documentation, coordination with airlines and ground handlers, customs clearance (for imports), export documentation, billing, and shipment closure.
• Act as the primary point of contact for customers regarding import and export shipments, providing timely updates, handling inquiries, and resolving operational issues.
• Coordinate with airlines, ground handling agents, trucking partners, and customs authorities to ensure smooth shipment execution and compliance with regulations.
• Monitor and ensure compliance with service level agreements (SLAs), key performance indicators (KPIs), and internal operational procedures.
• Take ownership of complex or high-value shipments, proactively resolving delays, documentation discrepancies, or customs queries.
• Identify operational bottlenecks and recommend process improvements to enhance efficiency, accuracy, and customer satisfaction.
• Maintain accurate shipment records, reports, and regulatory documentation for internal, customer, and regulatory purposes.
• Support and guide junior customer service staff in airfreight forwarding procedures, shipment documentation, and best practices.
• Escalate unresolved customer or operational issues to management, ensuring appropriate follow-up.

Requirements:

• Solid knowledge of airfreight import processes, documentation, and customs requirements.
• Experience manage multiple airfreight import shipments simultaneously
• Previous hands-on experience in using Cargowise system is preferred.

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

• Salary : $4500 - $5,600
• Location: Buangkok
• Working hours: Mon – Friday 830am to 630pm  
• Duty Officer shift – 7.30am to 7.30pm.

Job Responsibilities          

• Assist in the planning and execution of daily operational activities within the Home
• Support manpower planning, staff deployment, and scheduling to ensure sufficient coverage
• Work collaboratively with internal teams to maintain smooth and efficient operations
• Oversee service standards to ensure residents receive care aligned with established care plans
• Address and follow up on feedback or concerns raised by residents and their families
• Initiate and support continuous improvement efforts to enhance service quality
• Develop, review, and implement policies and SOPs in accordance with regulatory requirements (e.g. MSF guidelines)
• Prepare and maintain policies related to resident care, medication handling, restraint procedures, visitor management, PDPA compliance, and complaint handling
• Conduct regular policy reviews and gap analysis to ensure consistency across departments
• Ensure compliance with licensing standards, audits, and inspections
• Support audit processes, incident investigations, and implementation of corrective actions
• Monitor adherence to SOPs and drive standardisation of processes across the Home
• Assist in recruitment, onboarding, and training of staff members
• Provide guidance to staff and handle daily operational challenges
• Support performance evaluation and staff development initiatives
• Assist in budget tracking, procurement processes, and inventory management
• Maintain proper documentation to meet audit and compliance requirements

Job Requirements

• Degree in Social Work, Social Sciences, Psychology, Healthcare Management, or related disciplines
• With at least 4 years of relevant experience in operations, governance, or compliance
• Prior experience in SOP development, policy writing, or quality assurance is advantageous
• Familiarity with MSF or social service/healthcare regulations is a plus

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

• Work Location - Clarke Quay, Central Region
• Working Hours - Mon to Thurs 8.30am - 6pm, Fri 8.30am - 5.30pm
• Monthly Salary - up to $2650
• Govt Agency, 6 +6 months contract

Job Scope:

• Support user engagement workshops for the implementation of a Financial Planning system, including gathering and documenting business requirements
• Assist in system continuous improvement, including managing Change Requests and supporting new feature testing
• Maintain master data in the Workday system and support budget-related operations
• Organize, maintain, and update project documentation and Standard Operating Procedures (SOPs)
• Support stakeholders in understanding system workflows and controls for budgeting and planning processes

Requirements:

• Diploma in any relevant field
• Strong analytical thinking, problem-solving, and critical reasoning skills
• Good time management with the ability to multitask and prioritize effectively
• Meticulous, detail-oriented, and able to work both independently and in a team

Interested candidates, kindly email your resume to: zuli.ng@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

• Reply email enquiries and request
• Coordinate the schedules of the various internal teams (i.e. the sales, warehouse, delivery and servicing teams) and contact customers to fix machine delivery, machine installation and product training appointments in order to ensure that customer requests are timely met
• Monitor and redeployment of stocks
• Support Account managers enquiries on stock status and delivery status of their orders
• Coordinate with Channel Partners and internal departments to ensure order fulfillment of partner orders.
• Submission of Purchase Orders from Channel Partners and ensure relevant departments action on them.
• Support Channel Partner sales in the provisioning of data and information from the FBSG CRM system
• Manage inventory and forecasting. Optimize inventory efficiency and data analysis on stock and cost.  Provide insights and recommendation.
• Stock ordering, receiving and reconciliation
• Manage purchase invoices.
• Liaise with 3rd party delivery vendor for paperwork in relation to delivery orders
• To ensure all proper documentation and processes are performed in for sales orders.
• Provide other administrative support as required
• Any other ad hoc duties as per assigned by the in-charge

Requirements:

• min. Diploma in any discipline
• Possess 1-2 years order fulfillment experience in electronics / devices industry
• Able to start work immediately or within short notice

Interested candidates please send your updated resume in MS Word Format to:

kate.leau@recruitexpress.com.sg
Subject: Order Fulfillment Executive


EA Personnel: Kate Leau Wei Xuan (R1552331)
Company Registration No.: 99C4599

Responsibilities

​

The Executive, Service Quality drives the execution and continuous improvement of service quality across Far East Hospitality by translating data, audits, and guest feedback into actionable insights and operational improvements.

The role partners closely with properties to strengthen service delivery at key touchpoints, ensures consistency with brand standards, and reinforces a culture of service excellence through structured audits, performance tracking, and recognition platforms.

Service Audit & Performance Tracking (35%)

• Execute and coordinate Quarterly Service & Brand Standard Audits across all properties
  
• Consolidate, analyse, and present audit findings with clear insights and recommendations
  
• Track and follow up on property action plans to ensure accountability and timely closure
  
• Identify recurring service gaps and recommend improvement actions
  
• Enhance audit processes through digitalisation and continuous improvement
  

Service Standards & Guest Experience Enhancement (35%)

• Partner with property teams to strengthen service delivery at key customer touchpoints (e.g., arrival, stay, service recovery)
  
• Support implementation of FEH service culture and standards through onboarding and engagement initiatives
  
• Contribute to service culture campaigns (e.g., Daily Dose, engagement activations)
  
• Support execution and analysis of Customer Engagement Surveys (CEI)
  
• Work with brands leaders to ensure consistency and enhancement of brand experience standards
  

Service Excellence Recognition & Awards (20%)

• Coordinate and drive participation in internal and external service excellence awards
  
• Manage end-to-end submission process, including collation of materials, storytelling, and alignment with judging criteria
  
• Partner with properties to identify and nominate strong candidates or initiatives
  
• Organise and execute the annual Hall of Excellence, including coordination, communications, and event support
  
• Leverage recognition platforms to reinforce service excellence behaviours and motivate teams
  

Insights & Continuous Improvement (10%)

• Analyse guest feedback, audit outcomes, and survey data to identify trends and opportunities
  
• Translate insights into actionable recommendations to improve service performance
  
• Support cross-functional initiatives to enhance service quality and operational effectiveness
  
• Leverage digital tools and AI to improve reporting efficiency and insight generation
  

Others

• Perform any other duties assigned by supervisor, carrying them out diligently and professionally.
  

Requirements

• Degree in Customer Service, Hospitality or related field
  
• 1–3 years’ experience in Customer Experience, Service Quality, Hospitality, or related field is preferred, otherwise those who has no experience are welcome to apply
  
• Proficient in Microsoft PowerPoint, Excel, and Office Suite
  
• Strong data analysis and reporting skills with ability to translate insights into action
  
• Familiarity with guest feedback platforms (e.g., Revinate), survey tools, and dashboards
  
• Experience in event coordination or project management is an advantage
  
• Working knowledge of Generative AI tools to enhance reporting and productivity
  
• Analytical, structured, and detail-oriented
  
• Strong communication skills (written and verbal) with ability to influence stakeholders
  
• Organised with strong project management and coordination capabilities
  
• Proactive with high ownership and follow-through
  
• Collaborative and confident engaging both corporate and operational teams
  
• Passionate about service excellence and people recognition

Kickstart Your Career as a Customer Service Executive — Be the Driving Force Behind Our Sales Success!

Are you organized, detail-oriented, and passionate about delivering outstanding customer service? Step into a pivotal role where YOU keep the wheels turning—managing client communications, processing orders flawlessly, and supporting our sales team every step of the way. This is your chance to grow your skills, make an impact, and be part of a team that truly values your contributions!

What You’ll Do:

• Be the friendly voice answering client calls and emails—helping customers quickly and professionally
• Prepare and process all sales documents—quotations, sales orders, purchase orders, and delivery notes—with accuracy and speed
• Provide vital administrative support to the Sales Team, from checking visuals and floor plans to prepping installation reports
• Coordinate smooth order workflows and work closely with logistics to ensure timely deliveries and installations
• Take on exciting ad-hoc projects and tasks that keep the business moving forward

What We’re Looking For:

• Minimum GCE “N” / “O” Levels or equivalent
• 1 to 2 years of administrative or operational experience (a plus!)
• Sharp organizational skills with an eagle eye for details
• Confident communicator who connects easily with colleagues and clients alike
• Proficient in Microsoft Excel and Word

Why Join Us?

• Be a vital part of a fast-paced, growing company where your role makes a real difference
• Unlock opportunities to develop valuable skills in sales, logistics, and customer management
• Thrive in a supportive and dynamic team environment that encourages your growth and values your ideas

Responsibilities

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
  
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
  
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
  
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
  
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
  

Requirements

• Minimum Diploma in Hospitality
  
• Able to perform rotating shifts
  
• Positive attitude and outgoing personality and good public relations skills
  
• Previous experience in hospitality and Opera knowledge will be advantageous

HMI Medical Centre is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices. We are now looking for a customer service representative to ensure our visitors and patients needs are well-taken care of at our centre.

• Be the first point of contact for all our visitors, which include walk-ins, patients, doctors, and internal staff.
• Perform high-touch concierge services such as but not limited to greetings, visitor registration, escorting, attending to queries, and etc.
• Perform personalised service to all visitors, patients, staff which include visiting doctors.
• Chaperone high-net-worth/ VIPs during their medical appointment.
• Arranging accommodation, transport and medical appointments.
• Creating good experience for the patients and visitors during their time in the centre.
• Handle special projects relating to process improvement, experience enhancement, which will include sourcing of products, implementing new workflow and etc.
• To respond to any feedback relating to the centre, or its service in a professional manner.
• Any other ad-hoc administrative duties as assigned.

Requirements:

• Excellent customer service skills, flexible and able to handle difficult situation when required.
• Must be comfortable being in a customer-facing role.
• Strong interpersonal and communication skills.
• Pleasant, Professional, Presentable, and has a Positive attitude.
• Previous experience in working in high-end, luxury concierge service position will be advantageous.
• Candidate with longer experience in the above industry will be considered for senior position.
• Working days: Monday to Friday (office hours), and half day on every alternate Saturdays.

1. Customer & Guest Handling: Attend to customer feedback and complaints in a prompt, professional, and empathetic manner, ensuring issues are resolved effectively to deliver a positive guest experience aligned with MBS service expectations. Be supported by established guidelines and team collaboration to manage service recovery effectively.

2. Tenant Coordination: Liaise with foodcourt tenants on operational matters, including service standards, feedback follow-ups, and issue resolution, ensuring tenants uphold a consistent, customer-centric service approach. Build positive working relationships with tenants to encourage cooperation and continuous improvement.

3. On-Ground Operations: Monitor daily foodcourt operations to ensure cleanliness, service quality, and compliance with operational guidelines, maintaining an environment that reflects hospitality standards expected at Marina Bay Sands. Maintain a visible on-ground presence to support both tenants and customers in a dynamic environment.

4. Problem Resolution: Investigate and resolve operational and customer-related issues proactively, coordinating with tenants and internal teams when necessary to ensure swift recovery and service excellence. Exercise sound judgment and adaptability when handling different situations across customers and tenants.

5. Communication: Act as the main point of contact between customers, tenants, and management to ensure smooth operations and a seamless guest journey across all touchpoints. Be comfortable toggling between customer-facing interactions and operational coordination.

6. Reporting & Documentation: Record incidents, complaints, and feedback for tracking, analysis, and continuous service improvement. Contribute insights to improve processes and prevent recurring issues.

Job Summary:
We are seeking a detail-oriented, service-driven and proactive Senior Executive, Service Excellence & Learning & Development to join our Hospitality team. This role is responsible for supporting service excellence initiatives and delivering learning and development programs across Hotels and Food & Beverage operations. You’ll play a key role in enhancing guest experience, strengthening service culture, and ensuring the effective execution and administration of training initiatives that support operational excellence.

Key Responsibilities:
Guest Experience & Service Excellence 

• Review and analyze guest feedback from surveys, reviews, and internal sources to identify service gaps. 

• Support service excellence initiatives and action plans to enhance guest satisfaction and service standards. 

• Collaborate with operational teams to identify service-related training needs and improvement opportunities. 

• Support data collection and basic analysis to monitor service quality trends. 

Learning & Development Delivery 

• Design, develop, and deliver training programs including onboarding, service culture, service standards, and product knowledge. 

• Facilitate stand-up training sessions, briefings, and learning tours across Hotels and F&B operations. 

• Support targeted talent development programs such as internships, apprenticeships, and management trainees. 

• Develop learning materials such as presentations, e-learning content, SOPs, and workshop resources. 

Training Operations & Administration 

• Coordinate end-to-end training logistics, including scheduling, venue setup, attendance tracking, and post-training follow-up. 

• Maintain training records, documentation repositories, SOPs, and learning databases. 

• Track training hours and program completion, ensuring timely and accurate updates in learning systems. 
  
• Prepare basic reports and support audits related to training and service excellence initiatives. 

Requirements:

• Diploma or Degree holder, preferably in Hospitality, Hotel Management, or a related field. 
  
• Exposure to learning & development, service excellence, or training coordination functions is an advantage. 

• Advanced Certificate in Training & Assessment (ACTA) or equivalent training qualification preferred. 

• Minimum 1–2 years of experience in the hospitality industry (Hotels, F&B, or related service environments). 

Job Summary

Manage and support PB batch job scheduling, execution, and monitoring across project lifecycles. Collaborate with technical teams to resolve issues, produce documentation, and ensure smooth production handover while adhering to regulatory and company standards.

Responsibilities

• Manage PB batch jobs by setting up, scheduling, executing, and monitoring them throughout Development, SIT, and UAT project phases
• Monitor batch job performance and provide operational support by identifying and resolving job failures, overruns, or missed executions
• Document batch job incidents in JIRA and collaborate with developers to investigate root causes and implement solutions
• Prepare detailed batch execution and run-status reports to support testing, validation, and management reporting requirements
• Develop and maintain batch execution Standard Operating Procedures (SOPs) to ensure smooth and compliant production handover
• Produce clear and comprehensive documentation and conduct knowledge transfer sessions for the production support team after project cutover
• Collaborate closely with developers, system analysts, and architects to design and implement technical solutions that comply with security, regulatory, and architectural standards
• Work on shift schedules, including overnight shifts, to support end-of-day batch execution for PB projects

Required competencies and certifications

• Solid understanding of PB system flow and dependencies to support batch scheduling, execution, and monitoring effectively
• Experience with Temenos Wealthsuite Front Office / Triple’A Plus
• Proficiency in Red Hat Linux, AIX, and Shell scripting for batch job management
• Knowledge of Oracle, Sybase, and SQL databases for data handling and batch processing
• Experience using Control-M for batch job scheduling and automation
• Familiarity with JIRA, Confluence, and Remedy for incident tracking, documentation, and collaboration
• Bachelor’s Degree in Computer Science or related field
• At least 8 years of relevant experience, preferably in a financial institution

Interested- Can apply here or email at ankita.kesari@tangspac.com

Job Description

As a Customer Service Executive at JIJI PTE LTD, you will be the frontline of our e-commerce operations, supporting customers across multiple platforms. You'll handle enquiries, resolve issues, and ensure every customer enjoys a seamless shopping experience—from order to delivery.

Key Responsibilities

• Respond promptly to customer enquiries via chat, email, and phone
• Assist customers with order tracking, product enquiries, and aftersales support
• Coordinate with logistics and internal teams to resolve delivery or stock issues
• Handle return/exchange requests and follow up with customers professionally
• Update customers on order statuses and ensure timely resolution of issues
• Maintain service quality and support platform ratings (e.g. Shopee, Lazada, website)

Requirements

• Entry-level candidates are welcome; training provided
• Strong communication and problem-solving skills
• Customer-first mindset and a calm, professional attitude
• Able to multi-task in a fast-paced, e-commerce environment

Why Join Us?

Friendly and supportive team culture

Opportunities to grow within a fast-moving e-commerce company

Apply now and help us deliver better online shopping experiences at JIJI!

Job Summary

Support import and export shipment processing by coordinating with customers, carriers, and agents to ensure timely clearance, documentation, billing, and shipment monitoring for smooth logistics operations.

Responsibilities

• Support processing and arrangement of import and export shipments to meet delivery schedules
• Coordinate shipment clearance, delivery, and collection with customers, overseas agents, carriers, NVOCC, and co-loaders
• Prepare and handle complete import and export shipment documentation accurately
• Enter job information into the system to maintain up-to-date shipment records
• Manage billing and costing processes to ensure prompt and accurate invoicing to customers
• Prepare shipment manifests for carrier and customs use
• Liaise with carriers, feeder operators, vendors, overseas offices, and customers to resolve shipment issues
• Monitor vessel berthing schedules and shipment arrival and departure dates daily
• Communicate with service providers and customers to arrange shipment details and resolve discrepancies
• Track shipment status including short landed cargo, surveys, and missing items to ensure shipment integrity
• Utilize DG Declaration, Portnet, and Tradenet systems for shipment compliance and documentation (advantageous skill)
• Perform other ad hoc duties as assigned to support logistics operations

Required competencies and certifications

• Minimum GCE “N” or “O” level qualification
• 1 to 2 years of experience in shipping or freight forwarding
• Proficient in PC applications including MS Word and Excel
• Strong communication and customer service skills to interact effectively with internal and external stakeholders
• Detail-oriented and organized to manage shipment documentation and billing accurately
• Team player with a positive and pleasant working attitude

Preferred competencies and qualifications

• Experience or knowledge in handling DG Declaration, Portnet, and Tradenet systems (not mandatory but advantageous)

Operations Customer Service Executive (OCSE) 
Salary: $3000 - $3500
Working Time: Monday - Friday, 8.30 am – 5.30pm / 9am – 6pm (can choose)
Working Location: Paya Lebar

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• With permit declaration through Tradenet is preferable
• Computer literacy eg: proficient in MS Word & Excel etc

Email: supreme.jacksontan@gmail.com

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279