Total 425 Customer Service / Call Centre job vacancies

Mama Shelter is more than a hotel — it’s a vibrant place to live, eat, work, and play. We are looking for an energetic and people‑focused Guest Service Manager (Duty Manager) to lead hotel operations during assigned shifts, ensuring exceptional guest experiences, smooth daily operations, and strong team coordination while embodying Mama’s playful and caring personality.

KEY RESPONSIBILITIES

Guest Experience

• Act as the main guest contact during the shift, ensuring warm, personalised, and engaging service.
• Handle guest feedback, requests, and complaints with professionalism and empathy.
• Oversee VIP arrivals, special occasions, and guest recovery situations.
• Ensure service standards are consistently met across all guest touchpoints.

Operational Leadership

• Oversee daily hotel operations including Front Office, Housekeeping, Security, and coordination with F&B.
• Monitor arrivals, departures, room status, and occupancy flow.
• Support restaurant operations and table management during peak periods in collaboration with F&B teams.
• Take charge during operational challenges, disruptions, or emergencies.

Team Supervision

• Lead and support operational teams on duty.
• Ensure proper shift handovers, staffing coverage, and compliance with SOPs.
• Coach team members to maintain high standards of service and professionalism.
• Act as Manager On Duty in the absence of senior management.

Systems & Administration

• Use hotel operational systems to manage daily operations effectively.
• Authorise room moves, billing adjustments, paid‑outs, and rate changes within guidelines.
• Ensure accurate shift reports, logbooks, and incident documentation.

Safety, Security & Compliance

• Ensure adherence to hotel safety, security, and emergency procedures.
• Coordinate emergency responses when required.
• Maintain compliance with brand standards and local regulations.

SYSTEMS KNOWLEDGE (REQUIRED / PREFERRED)

• Simphony (POS) – restaurant and bar transactions, guest billing, voids, and checks
• SABA (Table Management System) – restaurant reservations, guest flow, and seating optimisation
• Opera Cloud (PMS) – check-in/check-out, reservations, room allocation, guest profiles
• Housekeeping & maintenance coordination systems (e.g. task or room-status platforms)
• Basic proficiency in Microsoft Office and reporting tools

REQUIREMENTS & QUALIFICATIONS

• Minimum 3 years’ experience in hotel operations or front office supervisory roles.
• Diploma or Degree in Hospitality, Tourism, or related field preferred.
• Strong leadership, decision‑making, and problem‑solving skills.
• Guest‑focused mindset with excellent communication skills.
• Comfortable working rotating shifts, including weekends and public holidays.
• Confident using hospitality systems and handling multiple priorities simultaneously.

Job Description

• Oversee servicing, maintenance, and repair of HVAC systems, especially water-cooled and air-cooled chillers
• Manage a team of technicians and subcontractors for preventive and corrective maintenance
• Plan and schedule service jobs, ensuring timely completion and client satisfaction
• Attend site inspections, troubleshoot system issues, and provide technical solutions
• Ensure compliance with safety standards, regulations, and company policies
• Liaise with clients, consultants, and internal teams on service matters
• Prepare service reports, quotations, and maintenance contracts
• Monitor spare parts inventory and coordinate procurement
• Drive continuous improvement in service quality and operational efficiency

Job Requirements

• Diploma/Degree in Mechanical Engineering, Electrical Engineering, or related field
• Minimum 5–8 years of experience in HVAC/chiller systems, with supervisory experience
• Strong knowledge of chiller systems (e.g., centrifugal, screw, scroll chillers)
• Familiar with BMS, cooling towers, pumps, and chilled water systems
• Good leadership, problem-solving, and communication skills
• Ability to manage multiple projects and work under pressure
• Knowledge of local safety regulations and standards (e.g., MOM, WSH in Singapore)
• Proficient in MS Office and report preparation

Preferred Qualifications

• Experience in managing large commercial or industrial HVAC projects
• Relevant certifications (e.g., BCA, BizSAFE, HVAC-related certifications)
• Class 3 driving license (Singapore) is an advantage

Full-time Centre Manager - Oodles Math (AMK Centre)

OodlesMath (AMK Centre), operated by LK Prime, is opening a new tuition centre and seeks a passionate Centre Manager who thrives in a lively and positive environment.

• Position: Centre Manager (Full-time)

• Location: 728 Ang Mo Kio Ave 6

• StartDate: Mid-April 2026

What You’ll Do

• Keep the centre running smoothly with daily admin and operations

• Help achieve student enrolment and retention goals

• Communicate warmly with parents/guardians and respond promptly to queries

• Liaise with HQ on tuition programmes and learning materials

• Manage payments and keep records accurate

• Coordinate teachers’ schedules to ensure smooth class operations

• Support student reviews and promotions

• Ensure student safety and well-being

• Maintain a clean, welcoming centre and classrooms stocked with materials

• Assist with ad-hoc projects when needed

What We’re Looking For

• Diploma or equivalent qualification

• At least 2-3 years’ experience in education, retail, airlines, or other customer-focused industries

• Strong communication skills in English; proficiency in Mandarin is preferred

• Kind and nurturing with children; professional with parents

• Organised, reliable, and proficient in MS Office and Excel

• Able to work

∙ Wednesday to Friday: 1:00pm – 9:00pm

∙ Saturday and Sunday: 9:00am – 6:30pm

∙ Closed on Mondays, Tuesdays, and Public Holidays

• Open to Singaporean Citizens or Permanent Residents only

How to Apply

Please submit your resume/CV to LKprime.sg@gmail.com or WhatsApp us at +65 8490 6748. Only shortlisted candidates will be contacted for an interview.

About Oodles Math (Previously Oodles Learning)

Since 2010, Oodles Learning has been the only certified Math tuition partner of onSponge, delivering the official onSponge learning programmes across its 19 centres in Singapore. Our coaches are stringently selected, rigorously trained, and assessed to ensure our students’ highest quality of education.

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission - To Serve Mankind - to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

RESPONSIBILITIES

Role Overview

The Centre Manager leads the operations and programme delivery of THK bloom ESLP @ Eunos Crescent, overseeing a multidisciplinary team to deliver a person-centred, training-focused programme for adults with disabilities.

Besides centre operations, the Centre Manager is also responsible for:

• Supporting the implementation of the NOURISH (functional) and FLOURISH (vocational) curriculum,
• Overseeing the Individualised Development Plan (IDP) process,
• Driving programme outcomes and trainee progression, and
• Maintaining strong alignment with MSF, SgEnable, and THKMC standards.

The Centre Manager plays a critical role in translating ESLP's programme philosophy into day-to-day practice, while ensuring operational stability and staff capability.

Roles & Responsibilities

1. Programme Support & Delivery

• Supporting the Programme Lead in the implementation of NOURISH (functional) and FLOURISH (vocational) training programmes within the Campus.
• Work with Programme Leads, Programme Executives, and AHPs to ensure alignment between:
  • Functional training
  • Vocational pathways
  • Employment readiness

2. IDP Oversight & Outcome Accountability

• Ensure the timely and accurate execution of the IDP process within the centre, including:
  • Assessments (CAF-R, ILAS, etc.)
  • MDT goal setting
  • Progress monitoring
  • 6-month and 12-month reviews
• Monitor staff compliance with IDP timelines and quality standards.

3. Multidisciplinary Team (MDT) Coordination

• Facilitate strong collaboration across:
• Programme staff
• Allied Health Professionals (Psych, OT, SW, Job Coach)
• Ensure MDT discussions are conducted effectively and contribute to holistic care planning.

4. Staff Management & Capability Building

• Lead, supervise, and develop a team of Programme staff and support staff.
• Support staff performance management, coaching, and professional development.

5. Operations & Centre Management

• Oversee day-to-day centre operations, ensuring:
  • Smooth programme execution
  • Adequate staffing and deployment
  • Safe and conducive learning environment
• Manage incidents, risks, and compliance with organisational policies.
• Ensure accurate documentation and record-keeping of trainee data.

6. Caregiver & Stakeholder Engagement

• Support the Social Work Team in engaging of caregivers in areas related to:
  • Programme direction
  • Fees
  • Trainee progress
• Liaise with external stakeholders including MSF, SgEnable, and community partners.

7. Programme Monitoring & Continuous Improvement

• Track programme effectiveness and identify areas for improvement.
• Work with Head of Community Services to refine:
  • Curriculum delivery
  • Processes
  • Operational workflows
• Contribute to data reporting and evaluation efforts for ESLP.

8. Resource & Budget Management

• Manage centre budget and resources responsibly.
• Oversee procurement of equipment and materials required for programme delivery.

9. Reporting & Compliance

• Prepare and submit reports required for internal management and external stakeholders.
• Ensure compliance with MSF / SgEnable guidelines and audit requirements.

• Diploma/Degree in relevant discipline

• At least 3 years of relevant work experience in a position of leadership and operational management
• Experience in a social service setting preferred
• Passionate and willing to work with persons with disabilities
• Strong leadership and team management skills
• Ability to operate in a complex, evolving programme environment
• Good understanding of person-centred planning and multidisciplinary work
• Strong organisational and problem-solving skills
• Proficient in MS Office and related computer skills
• Effective communication with both staff and caregivers
• Committed to improving outcomes for Persons with Disabilities

• Mentor and develop a high-performing support team, ensuring continuous training, clear goals, and efficient operations.
• Oversee issue resolution, optimize workflows, and implement proactive strategies to enhance customer satisfaction.
• Streamline support processes, leverage automation, and ensure compliance with security and industry standards.
• Stay ahead of industry trends, manage risks, and drive continuous improvements in service reliability and performance.

Requirements:

• Degree in IT/Cyber Security or equivalent.
• Certified in CompTIA A+, Azure Admin, AWS Solutions Architect, CCNA, ITIL, ScrumMaster, or Six Sigma.
• At least 5 years of hands-on experience in IT support or management, resolving issues in software, hardware, networking, and cloud environments.
• Proficient in OS (Windows, Linux, macOS), Networking (DNS, DHCP, firewalls, VPNs), Cloud (AWS, Azure, Google Cloud), Helpdesk (Zendesk, Freshdesk), CRM (Salesforce), and Monitoring Tools (Nagios, SolarWinds, Datadog).
• Knowledge of ITIL frameworks or similar.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Job Description

• To manage site office and HDB Building Service Centre, attend to resident's feedback and complaints.
• Interact with residents to maintain good relationship.
• Assist on phone calls and emails to answer resident’s enquiries.
• Make appointment for resident to attend inspection with BSC (Building Service Centre) team.
• Liaison with consultants and HDB officers.
• Prepare and manage correspondence, reports and documents.
• Maintain & upkeep of Information Centre & BSC.
• Organize and coordinate meetings, conferences.
• Provide admin support to the project team.

Job Requirments

• Diploma in related field.
• At least 2 years’ experience as CRO or project Site Admin
• Good command of English in order to liaise with relevant government agencies.
• Proven Office 365 experience – Excel, Word, Power Point and Outlook.
• Willing to work 5.5 days at HDB construction site.

Job Summary: The Data Migration Administrator will be responsible for supporting the implementation of Microsoft Dynamics. This role involves coordinating data, performing data entry, and organizing data to ensure the system operates efficiently and effectively.

Roles & Responsibilities

We are looking for resource having experience in cloud development, cloud migration/ transformation with following skills &experience :

• Project Role Description: Provides assessment of existing solutions and infrastructure to migrate to the cloud. Plan, deliver, and implement application and data migration with scalable, high-performance solutions using private and public cloud technologies driving next-generation business outcomes.
• Create a plan and a clear path to leverage cloud for business advantage.
• Cloud Migration Planning
• Must To Have Skills: Proficiency in Cloud Migration Planning.
• Good To Have Skills: Experience with Microsoft Azure IaaS, VMWare Cloud Administration.
• Strong understanding of cloud architecture and deployment models.
• Experience with data migration tools and techniques.
• Familiarity with security best practices in cloud environments
• The candidate should strong experience in Cloud Migration Planning.
• Data Organization: Maintain organized data structures within MS Dynamics, ensuring easy access and retrieval of information.
• SEO stands for Search Engine Optimization
• Website support and maintenance services
• Documentation: Create and maintain documentation related to system processes, data management, and user guides.
• Able to start work Immediate

We are looking for an Onsite Project Manager who will work closely with our customer in Singapore to strengthen relationships, support ongoing projects, and identify new business opportunities. This role serves as the key bridge between the customer and the offshore delivery team in Vietnam, ensuring smooth coordination while proactively expanding collaboration and engagement with the client.

Key Responsibilities

• Build and maintain strong relationships with customer stakeholders through regular onsite engagement.
• Act as the main point of contact for customer communication, project discussions, and new initiatives.
• Identify new business opportunities, project extensions, or service improvements based on customer needs.
• Work with internal delivery, pre-sales, and account teams to support proposals and expand the scope of engagement.
• Coordinate closely with the offshore Project Manager and engineering teams in Vietnam to ensure smooth project execution.
• Facilitate regular sync-up meetings between the customer and offshore teams about project status
• Monitor project progress, address issues proactively, and ensure high customer satisfaction.
• Provide project updates, reports, and risk management.
• Support resource planning and coordination with offshore teams.

Requirements

• 5+ years of experience in IT Project Management, Customer Engagement, or Account Management.
• Strong client-facing experience with the ability to build trusted relationships.
• Experience working with offshore delivery teams is preferred.
• Ability to identify business opportunities and support account growth.
• Excellent communication, negotiation, and stakeholder management skills.
• Experience in IT services, software development, or technology consulting environments

Preferred

• Experience working in software development or IT services outsourcing environments.
• Exposure to business development, account management, or presales activities.
• Familiarity with Agile or hybrid delivery models.

Centre Manager (Enrichment Centre)

Working Days:

Mon-Fri: 2pm-8 PM (2 days off day)

Sat & Sun: 9am-5pm

Work Location: Marine Parade

Salary: $3,000 – $4,000 + Performance Incentives + Annual Profit Share + Performance-Based Equity (Incentives gross up to $6000

Reporting to: Director / Head of Academics

Key Responsibilities

• Promote centre programmes, courses, and ongoing promotions to customers
• Follow up with leads and existing clients to arrange trial lessons
• Conduct programme presentations and convert enquiries into enrolments
• Lead roadshow activities to generate leads and trial sign-ups
• Track and follow up on renewal cases
• Oversee daily centre operations, including scheduling, teachers, trainers, and centre activities
• Support sales target achievement and weekly lead generation targets set by management

Requirements

• 8 years of post-qualification relevant working experience
• At least 3 years in a Centre Manager or similar role
• Experience working in an enrichment centre in Singapore

Benefits

• Performance incentives
• Annual profit share
• Performance-based equity

If you are keen to apply, please send me your resume and job applied for on WhatsApp at 9789 3505 or email me at anabel.thesupreme@gmail.com (˶ᵔ ᵕ ᵔ˶)

❄️Anabel Boon Xue Qi | Recruitment Consultant (R25159272) |

Responsibilities

Strategic Leadership

Develop and execute strategic plans that align with Ministry of Health (MOH).

Programme Development, Implementation and Centre Operation

Lead the implementation of programs with an emphasis on senior volunteerism and intergenerational engagement.

Review Individual Care Plans (ICP) to ensure high standards of care.

Manage finances, facilities, equipment and maintaining operational performance

Conduct fire evacuation exercises.

Handle public inquiries and driving publicity for the centre.

Statutory Submissions / Reporting

Ensure all required reports and data are submitted to the MOH accurately and on time including quarterly subventions.

Provide monthly centre reports to the organisation’s President.

Staff Development

Manage client-staff ratios for the day care and community rehab services.

Implement staff coaching and mentoring programs and conducting yearly staff appraisal.

Community Collaboration

Build partnership with community and public agencies.

Engage in key issues such as active aging, dementia care, caregiving support and family counselling etc.

Any other duties as assigned.

Requirements

·        Diploma/degree in Business Management, Gerontology or other relevant fields

·        Good written and spoken English

·        Ability to converse in Mandarin and major dialects is an advantage

·        A mature individual and a team player with good interpersonal and communication skill

·        Possess analytical and problem-solving skills

·        Possess a passionate and sincere disposition to care for frail seniors in the Centre

·        Proficient in Microsoft Office – MSWord and Excel

Responsibilities and Duties:

• Capable of taking instruction from Client’s Rep, consultants and contractor’s project manager as and when required or directed.
• CRO shall be competent and possesses the skill, knowledge and ability to manage the public relations issues and general project queries with residents effectively.
• He/ She shall possess good communication and interpersonal skills in liaising with subcontractors in day-to-day’s work activities and project stakeholders (HDB, Town Council and Consultants) pertaining to the project/ resident’s matters.
• CRO shall generate the HIP block schedule and units work schedules in good times to aid the materials & manpower resources planning.
• Manning the Information Centre Counter operations and Information Hotline.
• Attend to residents’ defect feedback or query and making appointment with owner for a visit or joint inspection by RTO and Supervisor. Making appointment for Supervisor to attend the defect rectification and monitoring of work done for defect closure.
• Draft and reply to feedback/ queries and message from residents within stipulated timeframes.
• CRO shall be in-charge of proper recording and filing of vital documents required by HDB, forms and records, and photos into HICS.
• He/ she shall attend and provide administrative assistance and logistic supports in the Working Committee Meeting (Construction Phase) as and when directed by Client’s Rep or Consultants.

Requirements:

• Minimum GCE “A” Level with 2-3 years of public relations experiences preferably in Home Improvement Program (HIP) projects.
• He/ She shall be capable of communicating effectively in English and one other official language.
• Possesses computer skills in Microsoft Office, Word, Excel and PPT.

Job Responsibilities

• Set up and follow up with project and all staffs hardware, software issue.
• Set up and daily Maintain project and Server and data security.
• Set up and maintain project CCTV system.
• Apply the internet and set up project internet system
• Purchasing related software or other materials
• Set up bio matrix system
• Due with supplier of others software issues
• Ensure on call support for critical IT services work with relevant resolver group.
• Manage IT opportunities, risks and challenges pertaining to IT user help desk operations.
• Others IT related meter request by management.

Job Requirements

• Diploma in Computer Science/ IT Technology Information or related fields.
• Minimum 3 years relevant experience in IT Support / technical support.
• Good technical skills in windows based client environments with the respected support tools (remote desktop).
• Experience on MS365 Online Application support - include Office, OneDrive, Outlook, SharePoint, Teams and Modern authentication.
• Good team player with good interpersonal and communication skills
• Willing to be based at project site office.
• Working Location: West

• Centre Manager (Enrichment Centre)
• Working Days:
• Mon-Fri: 2pm-8 PM (2 days off day)
• Sat & Sun: 9am-5pm
• Work Location: Marine Parade
• Salary: $3,000 – $4,000 + Performance Incentives + Annual Profit Share + Performance-Based Equity (Incentives gross up to $6000
• Reporting to: Director / Head of Academics

Key Responsibilities

• Promote centre programmes, courses, and ongoing promotions to customers
• Follow up with leads and existing clients to arrange trial lessons
• Conduct programme presentations and convert enquiries into enrolments
• Lead roadshow activities to generate leads and trial sign-ups
• Track and follow up on renewal cases
• Oversee daily centre operations, including scheduling, teachers, trainers, and centre activities
• Support sales target achievement and weekly lead generation targets set by management

Requirements

• 8 years of post-qualification relevant working experience
• At least 3 years in a Centre Manager or similar role
• Experience working in an enrichment centre in Singapore

Benefits

• Performance incentives
• Annual profit share
• Performance-based equity