Total 727 Customer Service / Call Centre job vacancies

Brief Summary:
Join a dynamic team as an IT Support Executive, where you'll play a crucial role in ensuring the seamless operation of IT systems and providing top-notch technical assistance. This position offers exciting opportunities for professional growth and process improvement in a collaborative environment.

Responsibilities:

• Provide Help Desk Support: Respond to user inquiries, troubleshoot issues, and resolve hardware, software, and network problems.
• Manage User Accounts: Create, update, and oversee user accounts, including password resets and access permissions.
• Ensure IT Security: Implement security measures, manage antivirus software, and conduct security audits.
• Carry out Data Backup & Recovery: Ensure data integrity, manage backup procedures, and assist in the recovery of lost or corrupted data.
• Support Mobile Devices: Assist with setup, configuration, and troubleshooting of mobile devices.
• Conduct Documentation: Create and update IT procedures, troubleshooting guides, and system configurations.
• Deliver Training & User Education: Conduct sessions on IT best practices and raise security awareness among users.
• Oversee IT Asset Management: Maintain an inventory of hardware and software, track licenses, and manage lifecycle.
• Support Business Applications: Configure and customize internal applications, develop workflows, and integrate various enterprise tools
• Implement Process Automation: Streamline operations using workflow automation tools effectively.
• Provide Remote Support: Offer assistance to remote employees through remote access tools or phone support.
• Liaise with Vendors: Manage interactions with vendors for hardware and software services, including support contracts and warranty claims.
• Ensure Compliance: Confirm IT practices align with regulations and internal policies.
• Identify Improvement Opportunities: Propose and implement process enhancements to boost efficiency and user satisfaction.
• Perform additional tasks as assigned.

Requirements:

• Relevant educational qualifications related to IT or a related field.
• At least 2 years of hands-on experience in IT support, help desk systems, and remote support tools.
• Strong understanding of hardware, software, and networking fundamentals.
• Familiarity with IT security practices and compliance standards.
• Proficient in using and building workflows within Zoho applications (CRM, Desk, Projects, Creator, People).
• Strong knowledge and experience in Microsoft SharePoint and exposure to other enterprise software (e.g., Microsoft 365, Google Workspace, ERP systems).
• Capability to install, configure, and troubleshoot business applications for both desktop and mobile platforms.
• Excellent problem-solving and communication abilities.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional, ITIL Foundation, Zoho certifications) are advantageous.

EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)

Registration No.: R23112488 (Julian Nerchan)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

We are seeking a versatile IT Support Engineer with strong technical expertise in Microsoft environments and network infrastructure for our client. This role supports critical specialized systems across both office and remote operational environments. The ideal candidate is hands-on, highly adaptable, and ready to travel on short notice—including providing on-site support at industrial or maritime sites across Singapore and the Asia region, which may occasionally occur during nights or weekends.

Key Responsibilities

·       Systems Support: Provide end-to-end technical support for office and remote site systems, including hardware/software installation, troubleshooting, and preventive maintenance.

·       Microsoft Ecosystem Management: Configure and support Windows 11, Windows Server, and the Microsoft 365 suite.

·       Network Administration: Deploy and maintain network hardware, including switches, routers, and VLAN configurations.

·       Security& Firewalls: Administer and troubleshoot Fortinet equipment (specifically FortiGate) for routing policies, security configurations, and firewall rules.

·       Cloud Infrastructure: Manage Azure components including Virtual Machines (VMs),storage, identity management, and connectivity.

·       Operational Continuity: Coordinate remote and on-site support for remote business units to ensure minimal downtime and high system availability.

·       Documentation: Maintain accurate network diagrams, system configurations, and support logs.

·       Stakeholder Collaboration: Work closely with technical crews, third-party vendors, and internal IT teams to resolve complex operational issues.

Requirements

·      Experience: 2–4 years in IT support, systems administration, or network engineering.

·      Technical Proficiency: Strong knowledge of Windows OS, Microsoft Azure, and networking fundamentals (TCP/IP, VLANs, routing, switching).

·      Connectivity Tools: Familiarity with VPN, DHCP, DNS, and RDP.

·      Soft Skills: Strong problem-solving abilities, a proactive attitude toward field-based work, and the ability to work independently in remote locations.

·      Availability: Willingness to travel regionally and perform after-hours/rotational support as required by operational needs

·

To apply, please send your cv to johnson@innergy-consulting.com.

We regret that only shortlisted candidates will be notified. Thank you for your understanding!

Location: Upper Pickering Street

Contract: 12 months

Working Arrangement: Mondays to Fridays office hours

Job Responsibilities

• Provide administrative and coordination support to Project Managers and IT officers in infrastructure-related operations
• Assist in document preparation, filing, digitisation, and records management of infrastructure-related documents
• Liaise with appointed service providers on routine operational matters, including backup media handling and records tracking
• Ensure daily movement (sending and return) of backup media is properly tracked and documented
• Support stocktake exercises and maintain accurate records of hardware, peripherals, and related inventory movements
• Assist in tracking and updating departmental assets, including cabinets, pedestals, keys, and portable storage media
• Digitise hardcopy documents for storage in the central digital repository
• Support routine audit checks and verification exercises for assigned assets and storage media
• Assist in disposal or condemnation exercises for expired hardware and peripherals, including proper records updating
• Perform other ad-hoc administrative and operational duties as assigned

Job Requirements

• Diploma in Business Administration, Information Technology, or related field
• Basic proficiency in Microsoft Office applications (Excel, Word)
• Detail-oriented with strong organisational skills
• Able to handle physical asset tracking and documentation accurately
• Responsible, reliable, and able to follow operational procedures strictly
• Able to work independently and as part of a team

EA License No.: 96C4864

Reg No.: R25128798 HUANG QIMENG

Role Overview
The GIS Support Engineer provides the daily operational backbone for a production Esri ArcGIS Enterprise environment, delivering proactive monitoring, first-response incident handling, routine GIS administration, lower-complexity service request delivery, and embedded quality assurance. The role also owns operational documentation and provides on-call coverage in rotation with the rest of the technical team.

The GIS Support Engineer works closely with the Senior GIS Engineer / Tech Lead, who provides technical mentorship and code review, and escalates complex issues according to the agreed severity model.

Key Responsibilities

Daily Monitoring & Service Health
• Perform daily health checks on the ArcGIS Enterprise platform — Portal status, map service availability, REST API endpoints, and batch job runs.
• Maintain the operational dashboard; alert early on anomalies in service availability, response time, or batch job completion.
• Contribute to the 99.5% monthly system availability target through proactive monitoring and rapid first-response action.

Routine GIS Administration
• Create, author, publish, start, stop, and refresh map and geoprocessing services.
• Add, remove, and configure map layers; manage symbology, cartography, and scale dependencies.
• Create and manage cache for various layers and groups of layers; tile cache maintenance.
• Monitor and maintain spatial data currency and integrity; flag data issues to the Tech Lead.
• Optimise layers for performance; regular geodatabase compress and analyse runs as directed.

Service Request Delivery (Lower Complexity)
• Deliver service requests of smaller complexity (typically up to 3 man-days) end-to-end — analysis, implementation, testing, and documentation.
• Prepare and maintain functional specifications, design notes, user guides, and administration guides for delivered changes.
• Escalate higher-complexity service requests to the Senior GIS Engineer / Tech Lead with a clear handover.

Incident Response (Sev-2 / Sev-3 First Responder)
• Act as first responder for Severity 2 and Severity 3 incidents; acknowledge within the response window and drive initial diagnosis.
• Immediately escalate Severity 1 incidents to the Senior GIS Engineer / Tech Lead and Project Manager.
• Track and update incident progress and resolution on the client's helpdesk support platform.
• Co-operate with the client's infrastructure FM team for issues that cross the application/infrastructure boundary.

Batch Jobs & REST API Monitoring
• Monitor the scheduled batch jobs daily; raise alerts and perform first-level troubleshooting on failures.
• Perform daily REST API endpoint health checks; log response times and escalate anomalies.

UAT, Testing & Quality Assurance
• Prepare and refresh base test data sets for UAT and independent testing; support end-to-end flow testing.
• Execute test cases, log defects, track them through retest and closure, and maintain the defect register.
• Perform regression checks after service request deployments to production.

Documentation & Reporting
• Maintain operational documentation — administration guides, runbooks, service logs, and change records — after every change.
• Supply operational data (incident logs, service metrics, batch job history) to the Project Manager for the monthly progress report.

End-User Support & On-Call Coverage
• Respond to ad-hoc user queries and provide day-to-day guidance on the use of the system (approximately 20 active users).
• Participate in the on-call roster for out-of-hours support; maintain readiness to handle Emergency Service Requests.

Key Requirements

Experience (Mandatory)
• Minimum 2 years of hands-on experience supporting, administering, or developing on Esri ArcGIS software (ArcGIS Enterprise and/or ArcGIS Pro).
• Experience working within a formal service management process (incident, problem, change) with defined SLAs.
• Experience using a helpdesk or IT service management platform to log and track tickets.

Core Technical Skills
• Esri ArcGIS Enterprise (v11.x) — map services, Portal, layer publication, and basic server administration.
• Esri ArcGIS Pro — map authoring, geoprocessing, and geodatabase handling.
• Python (ArcPy and general scripting) for automation and data processing.
• Working knowledge of JavaScript, HTML, and the ArcGIS API for JavaScript for lightweight web map and widget work.
• Microsoft SQL Server basics — T-SQL queries, joins, indexing concepts, and spatial data types.
• Windows Server operations — services, tasks, logs, and basic PowerShell.
• Version control (Git), ticketing/helpdesk tools, and documentation tooling (e.g. Confluence, SharePoint, or equivalent).

Personal Attributes
• Strong attention to detail, disciplined operational habits, and a user-first mindset.
• Clear written and verbal English communication; able to document issues and solutions crisply.
• Willingness to participate in an on-call rotation and respond to out-of-hours incidents when required.
• Eagerness to learn — stays current on ArcGIS releases, SQL Server updates, and geospatial best practices.

Qualifications
• Diploma or Bachelor's degree in Computer Science, Geographic Information Systems, Geomatics, Information Technology, or a related discipline.
• Must be Singapore-based and eligible to work in Singapore.
• Able to obtain and maintain the relevant government security clearance for the engagement.

Nice-to-Have Qualifications
• Esri ArcGIS certifications (e.g. ArcGIS Pro Foundation, Enterprise Administration Associate).
• Microsoft SQL Server (e.g. Azure Database Administrator Associate) or comparable database certification.
• Exposure to .NET / C# development for ArcGIS customisations or add-ins.
• ISTQB Foundation (or similar) testing certification and experience with structured QA methodologies.
• ITIL v4 Foundation certification.
• Prior experience supporting Singapore government agencies or statutory boards.
• Awareness of OWASP Top 10 web application security risks.
• Familiarity with Government Commercial Cloud (GCC) or similar hardened cloud environments.

Job Description & Requirements

Working location: Beach Road

Working hour: 9am to 6pm

Training provided

Have AWS & bonus

No experience required as training provided

Job Description

• To support day to day operation for level 1 support cases
• To attend onsite with in 2 hours for 3 product line
• To ensure all support case (vendor or passport MA) is within the SLA
• To perform preventive maintenance on the equipment (See product matrix)
• To support level 2 engineers for diagnostic test, basic configuration, troubleshooting, rack & stack, burn-in test and firmware upgrade. (See product matrix)
• To maintain the maintenance store
• To attend to run rate professional services

Requirements

• Minimum Nitec/Diploma
• 2-3 related working experience

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at emily.fong@atomrecruit.com

Please include the following information in your resume:
• Education background
• Work experiences in point forms
• Reason (s) for leaving
• Current and expected salary
• Date of availability / Notice period

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

1 Support customers and ensure customer satisfaction by

- Providing prompt & relevant technical / information assistance to each customer

- Gather & communicate customers’ feedback concerning the company's product quality, delivery & services to SAM management

- Highlight / initiate / lead / execute customer satisfaction activities with other departments

2 Adhere and abide with all Customer rules, compliance, quality and safety policies

- Ensure & practice good housekeeping

- Observe all safety rules of the company and at customer premises

- Exercise safety precautions

- Use approved, safe methods & procedures while working in the factory premises

3 Perform failure analysis and prepare failure analysis report for each defective product

- To receive training for competency to perform failure analysis

- Correctly identify & verify all defective products made

4 Defect & Crisis Management

- Lead & execute control & containment activities in the event of quality trouble

- Be familiar with & exercise proper trouble escalation, if the need arises

- Perform on-the-job task when appropriate (as per training planning)

Requirements
- Minimum Diploma or Degree in any Engineering discipline.

- Preferably with 2 to 4 years of relevant experiences.

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: topaz@recruitexpress.com.sg
EA License No: 99C4599

Job Description:

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
• Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.

Skills & experience needed:

• Diploma in IT / Computing / Engineering or ITE Certificate with relevant IT experience
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information:

• Location: Hillview
• Salary: $2,600 - $3,200
• Performance Bonus
• 18 Days Annual Leave
• Duration: Contract ended Jan 2029
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)
• Before onboarding there is a 8-10 weeks lead time for pre employment checks after successful interview

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Benefits:

• Salary $2300 - $2800

• 5 Days, office hours

• Island wide hiring (West/ Tekong Island)

• Entry/ Junior level, training provided

Job Scope:

• Diagnose and resolve hardware and software issues related to IT devices.

• Provide technical support services, including troubleshooting, patching, configuration, testing, and maintenance for supported hardware and software.

• Monitor, evaluating and establishing system performance specifications.

• Install and configure personal computers, laptops, servers, and other IT hardware.

• Provide training to colleague and collaborate with 3rd party vendors.

• Perform regular system checks and maintenance to prevent hardware failures.

Job Requirements:

• Nitec in Computer Science/IT Engineering or equivalent.

• Entry level is welcomed

To Apply, kindly click on the "APPLY NOW" button and job details.
We regret that only shortlisted candidates will be notified.
 

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

Job Description

• Industry/ Organization Type: Retail Advertising Service Provider
• Position Title: Customer Service Executive
• Working Location: Potong Pasir
• Working Hours: 5 Days, Monday - Friday (9am - 6pm)
• Salary Package: Basic Salary + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Respond to client enquiries via phone and email in a prompt and professional manner.
• Prepare and process sales-related documentation, including quotations, sales orders, purchase orders, and delivery orders accurately and efficiently.
• Provide administrative assistance to the Sales Team, including reviewing visuals, floor plans, and preparing installation reports.
• Coordinate order processing activities and liaise with the logistics team to ensure timely delivery and installation arrangements.
• Support additional assignments and ad-hoc tasks as required to facilitate smooth business operations.

APPLY NOW!!!

• Minimum GCE “N” / “O” Level qualification.
• 1–2 years of relevant administrative or customer service experience preferred.
• Well-organized, detail-oriented, and able to manage multiple tasks effectively.
• Proficient in Microsoft Excel and Word.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #82665 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

• Provide both operational and administrative support in General Office
• Photocopying worksheets
• Sick bay duties
• Office administrative duties such as printing
• Assisting in inventory management
• Ensuring a safe learning environment for canteen duties, porch duties, dismissal duties, temperature taking exercise
• Assisting teachers in preparation and packing of teaching and learning resources
• Maintenance and preparation of special rooms for lessons e.g. preparation for Science practical classes or housekeeping after Art lesson
• Assisting in any out of the class/school activities
• Any other duties related to supporting teachers and office staff as assigned by the Administrative Manager

Workplace: Marymount area
Working days: Mon-Wed 8am-5pm, Thurs 8am-4.30pm, Friday 8am-5pm
Lunch: 30 mins
$10/hr

Assignment date: 11 May 2026 - 22 May 2026

• Provide technical support via phone, chat, email, and onsite visits, including troubleshooting and fault diagnosis.
• Coordinate with team members and vendors to resolve complex technical issues.
• Communicate technical information clearly to non-technical customers.
• Stay updated on IT and security products, solutions, and industry trends.

Requirements:

• Diploma in IT or equivalent
• At least 2 years’ hands-on experience in networking or cybersecurity support.
• Motivated, fast learner, and passionate about technology.
• Able to work on the following rotating shifts:
  7.00am - 4.00pm
  9.00am - 6.00pm
  2.00pm - 11.00pm

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

• Accessible location; Walkable distance from Tampines MRT Station
• 5-day Work Week; Mondays to Fridays
• Conducive work environment; Good career development opportunities

Our client, a leading European insurance provider specializing in the maritime industry is seeking an experienced candidate to join them as an IT Support Engineer.

Job Responsibilities:

• Provide first and second-line IT support for hardware, software, and network issues.
• Troubleshoot and resolve technical issues for end-user devices and business applications.
• Support and administer Microsoft Office 365, Active Directory, and user access management.
• Maintain and troubleshoot local IT infrastructure in collaboration with global IT teams.
• Assist with application deployments, updates, and vendor coordination.
• Ensure compliance with IT policies, security standards, and audit requirements.
• Act as the primary IT contact for the Singapore office, delivering responsive end-user support and guidance.
• Work independently as the sole IT support representative while aligning with global IT operations.

Job Requirements:

• Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
• Proven experience in IT support covering desktop, infrastructure, and application support.
• Strong knowledge of Windows OS, Microsoft Office 365, and Active Directory.
• Familiarity with IT security principles and best practices.
• Strong troubleshooting, problem-solving, and organisational skills.
• Good communication and interpersonal skills
• Self-motivated and able to work independently with minimal supervision.
• Relevant certifications such as ITIL or CompTIA A+ preferred.

Interested and qualified applicants, please email yourresume in MS Word format to denise.tan@celecti.com.sg.

Denise Charlene Tan Su-yen (Ms.) | CEI Reg. No.: R1104480 |EA Licence No. 16C8045 | Tel no.: 9669 2031

Job Responsibilities:

1.    Serve as a focal point of contact for customer on aircraft status monitoring, work progression and smooth
running of FH3P daily operations.

2.    Updating of flight schedules into WATS and ensure that all re-timed flights are manually amended in WATS.

3.    Ensure precise and on time communication regarding all schedule disruptions with customers.

4.    Generate daily flight movement report.

5.    Ensure that EOHFs are correctly raised for all chargeable transits.

6.    Collating seasonal flight schedules

7.    Scanning and forwarding of tech logs/fuel chits/TR check sheets to MCC/airlines.

8.    Monitor and manage incoming telex and emails from Airlines regarding changes to a/c type, equipment,
work requirements to ensure customers’ requests are processed.

9.    Follow through with differing post-flight operating procedures, depending on the airline requirement.

10. Send delay reports to customer MCC, update delay reports into CAMS and consolidate all reports for weekly
reporting.

11. Keep track of all details regarding AOG and Ad-hoc requests

12. Performs such other duties as assigned to him/her by the Customer Response Executive (CRE)

Job requirements:

1.    Minimum ITE Certificate / Diploma in any discipline

2.    Possess good communication skills

3.    Good experience in MS Office (Word, Excel, Powerpoint)

4.    Able to work under pressure

5.    Able to work 12 hours rotating shift work (Includingweekends and Public Holidays)

Job Description

• Industry/ Organization Type: Freight Forwarding
• Position Title: Customer Service & Sales Support Executive
• Working Location: Paya Lebar
• Working Hours: 5 Days, Mon - Fri (9am – 6pm)
• Salary Package: Basic Salary + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Provide sales support for customers.
• Manage daily air and ocean freight requests (import/export), including creating detailed quotations for projects and cross-trade.
• Create solutions and competitive pricing for oversized cargo projects, container space, RFQs, and cross-border trucking between Singapore and Malaysia.
• Address inquiries for key accounts from diverse industries background.
• Respond to international requests and provide quotations as needed.
• Support the General Manager and Operations in overseeing customer service and sales assistance.

APPLY NOW!!!

• Min 2 years of experience in handling Airfreight and/ or Ocean freight.
• Proficient in both written and spoken Mandarin language, to communicate with Mandarin speaking customers.
• Excellent knowledge of logistics, including import, export, and cross-trade.
• Good communication and teamwork abilities.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #71644 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131