Total 632 Customer Service / Call Centre job vacancies

Job Summary

Manage and support PB batch job scheduling, execution, and monitoring across project lifecycles. Collaborate with technical teams to resolve issues, produce documentation, and ensure smooth production handover while adhering to regulatory and company standards.

Responsibilities

• Manage PB batch jobs by setting up, scheduling, executing, and monitoring them throughout Development, SIT, and UAT project phases
• Monitor batch job performance and provide operational support by identifying and resolving job failures, overruns, or missed executions
• Document batch job incidents in JIRA and collaborate with developers to investigate root causes and implement solutions
• Prepare detailed batch execution and run-status reports to support testing, validation, and management reporting requirements
• Develop and maintain batch execution Standard Operating Procedures (SOPs) to ensure smooth and compliant production handover
• Produce clear and comprehensive documentation and conduct knowledge transfer sessions for the production support team after project cutover
• Collaborate closely with developers, system analysts, and architects to design and implement technical solutions that comply with security, regulatory, and architectural standards
• Work on shift schedules, including overnight shifts, to support end-of-day batch execution for PB projects

Required competencies and certifications

• Solid understanding of PB system flow and dependencies to support batch scheduling, execution, and monitoring effectively
• Experience with Temenos Wealthsuite Front Office / Triple’A Plus
• Proficiency in Red Hat Linux, AIX, and Shell scripting for batch job management
• Knowledge of Oracle, Sybase, and SQL databases for data handling and batch processing
• Experience using Control-M for batch job scheduling and automation
• Familiarity with JIRA, Confluence, and Remedy for incident tracking, documentation, and collaboration
• Bachelor’s Degree in Computer Science or related field
• At least 8 years of relevant experience, preferably in a financial institution

Interested- Can apply here or email at ankita.kesari@tangspac.com

• Work Location - Pasir Ris, East Region
• Working Hours - Mon to Fri, 7.30am to 4.30pm
• Monthly Salary - up to $30/h
• School Environment, 5 months contract

Job Scope:

• Provide care, supervision, and support to students during curriculum time and assigned duties
• Assist School Leaders and Head of Department (Student Well-Being and Development) in managing student behavior and well-being

Requirements:

• Minimum GCE ‘O’ Level with a pass in English
• Prior experience in any of the following is an advantage:
  - Managing students
  - Working in an educational environment
  - Counselling or student support roles
• Strong communication and interpersonal skills

Interested candidates, kindly email your resume to: zuli.ng@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

MFP Management

• Manage and maintain a fleet of Ricoh MFPs.

• Troubleshoot basic issues and escalate when required.

• Monitor and manage print solutions (e.g., Papercut, Printanista).

• Perform preventive maintenance and replace consumables when needed.

Print Room Operations

• Process and deliver print jobs accurately and on time.

• Operate print room equipment such as cutters, laminators, wide-format printers, and other devices.

• Maintain a clean, safe, and organized print room environment.

• Monitor and manage paper, consumables, and supplies inventory.

Record Keeping & Reporting

• Document and report incidents, maintenance tasks, and repairs.

• Maintain detailed usage records of equipment and consumables.

Administrative Duties

• Tabulate, report, and submit monthly meter data.

Centre Manager (Enrichment Centre)
Working Days:
Mon-Fri: 2pm-8 PM (2 days off day)
Sat & Sun: 9am-5pm
Work Location: Marine Parade
Salary: $3,000 – $4,000 + Performance Incentives + Annual Profit Share + Performance-Based Equity (Incentives gross up to $6000
Reporting to: Director / Head of Academics

Key Responsibilities

• Promote centre programmes, courses, and ongoing promotions to customers
• Follow up with leads and existing clients to arrange trial lessons
• Conduct programme presentations and convert enquiries into enrolments
• Lead roadshow activities to generate leads and trial sign-ups
• Track and follow up on renewal cases
• Oversee daily centre operations, including scheduling, teachers, trainers, and centre activities
• Support sales target achievement and weekly lead generation targets set by management

Requirements

• 8 years of post-qualification relevant working experience
• At least 3 years in a Centre Manager or similar role
• Experience working in an enrichment centre in Singapore

Benefits

• Performance incentives
• Annual profit share
• Performance-based equity

WhatsApp me your resume for quicker processing! ☺️
WhatsApp: https://wa.me/6596112291 (Kyra)
Voon Yih Boon Reg No: R22106724 | The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Summary

We are looking for a seasoned Service Delivery Manager to oversee the reliable operation, maintenance, and ongoing enhancement of IT systems and services. This role is accountable for managing service teams and vendors, meeting service level commitments, and ensuring systems remain secure, stable, and highly available.

Mandatory Skill-set

• Degree in Information Technology, Information Systems or Computer Science;
• At least 5 years of relevant hands on experience in service delivery, leadership experience and project management;
• Must have experience in IT System Operations & Maintenance (O&M);
• Must have hands-on knowledge and application of ITIL framework;
• Proven team leadership and stakeholder management skills;
• Experience in managing SLAs, vendors, and service performance;
• Strong problem-solving, proactive, self-driven mindset with strong ownership and accountability;
• Excellent organizational skills with a customer-focused and continuous improvement approach.

Desired Skill-set

• SCRUM, ITIL and PMP certifications are an added advantage.

Responsibilities

• Lead, coach, and develop a Level 1 & Level 2 support team, fostering a collaborative and performance-driven culture; 
• Oversee daily IT system operations, ensuring compliance with security, safety, and operational standards; 
• Plan and manage preventive maintenance, system changes, service requests, and corrective activities; 
• Maintain accurate IT asset tracking, documentation, and audit-ready records; 
• Manage third-party vendors and subcontractors, including contracts, performance reviews, and service delivery quality; 
• Monitor SLAs and service performance, driving continuous improvement initiatives; 
• Act as the primary customer and stakeholder contact, managing budgets, costs, and timely issue resolution.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

1. Customer Service - Assistant Manager (Import)/5.25 day /Up to $5000 @Alps Ave

• Manage airfreight including booking, import/export documents, customs clearance, billing etc

• Contact point for customers i.e import/export shipments, updates, inquiries, resolving issues.

• Liaise with airlines, ground handling agents, trucking partners, and customs authorities.

• Monitor and ensure compliance with SLA, KPI, and internal operational procedures.

• Handle high-value shipments, resolving delays, documentation discrepancies or customs queries.

• Recommend process improvement, maintain shipment records, reports & regulatory documentation.

• Support and guide junior staff in airfreight forwarding procedures, shipment documentation etc

• Escalate unresolved /operational issues to management, ensuring appropriate follow-up.

• Must has knowledge in using CargoWise software.
  

  
  Interested applicants, send in your updated resume by clicking “Apply Now”.

  Lin Weikang
  EA Personnel No: R21102570
  EA License No: 23C1894

Job Descriptions:

• Greet and attend to visitors, clients, and stakeholders in a professional and courteous manner.
• Answer, screen, and direct incoming phone calls promptly.
• Manage incoming and outgoing mail, letters, and parcels, ensuring proper distribution to relevant personnel.
• Arrange courier services and track deliveries as required.
• Maintain a tidy and organized reception area at all times.
• Provide refreshments (e.g., water, beverages) to guests and meeting attendees.
• Assist with meeting room bookings and ensure rooms are prepared prior to meetings.
• Support general administrative duties such as filing, data entry, and office coordination.
• Liaise with internal departments to ensure smooth communication and operations.
• Other ad-hoc tasks / duties as assigned.

Job Requirements:

• Minimum [Diploma / GCE ‘O’ Level /equivalent qualification].
• Proven experience in a receptionist, front desk, or administrative role preferred.
• Strong communication and interpersonal skills.
• Professional appearance and customer-oriented mindset.
• Ability to multitask and handle tasks efficiently in a fast-paced environment.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, Power Point).
• Good organizational and time management skills.
• Able to work independently with minimal supervision.
• Fast learner and good at problem solving.
• Prior experience in the oil & gas or trading industry is an advantage.
• Positive attitude, reliability, and attention to detail.
• Ability to handle confidential information with discretion.

Junior Chemistry / Laboratory Support / Buona Vista, Contract

Summary
Supporting our customers in their Perfume R&D Laboratory works in flavour and fragrance formulation chemistry.

Responsibilities:

• Completing and reviewing work assignments and adjusting workload and resources periodically with the team.

• Mentoring and cross-training staff with a standardized training program and documentation.

• Implementing required quality management systems to ensure customer work scope, results, and team performance meet approved SOPs and organization's safety and quality requirements.

• Participating in cost, quality, and efficiency improvement initiatives driven by the Team Lead.

• Coordinating and ensuring timely calibration of laboratory equipment.

• Maintaining good laboratory housekeeping with the team.

Additionally, your laboratory operations responsibilities will involve:

• Perfume compounding and material selection as per formulation.

• Updating compounding information in the Electronic Lab Notebook.

• Ensuring clean tools are used for weighing.

• Preparation for odor evaluations.

• Maintaining End-to-End (E2E)service of material management.

• Supporting the shipping of compounded materials with complete shipping documents.

• Operating and maintaining the Contexa robot.

Requirements:

• Diploma in Applied Chemistry/Perfumery and Cosmetic Sciences/Chemical Engineering.

• Minimum of 1-2 years of relevant working experience in a chemistry laboratory environment (a plus).

• Knowledge of "good laboratory practices" quality guidelines and regulations (cGMP).

• Good interpersonal and coordination skills to multi-task and meet deadlines.

• Mechanical experience with laboratory robots and good computational skills (desirable).

Create an Exceptional Visitor Experience

• Be the first point of contact for visitors and callers, creating a professional and welcoming experience

• Own the end‑to‑end meeting room experience, from bookings and setup to refreshments and readiness

• Keep reception areas, meeting rooms, and pantry spaces neat, organised, and guest‑ready

• Receive and triage incoming calls, ensuring enquiries are directed promptly and accurately

Ensure Smooth Office Operations

• Manage daily mail and courier activities, including coordination and basic cost tracking

• Oversee procurement of office, pantry, and boutique supplies while keeping within budget

• Ensure shared office equipment is well maintained and operational

• Work closely with building management to resolve facilities and maintenance matters

• Maintain accurate internal records such as directories, device lists, floor plans, and organisation charts

• Care for the overall office environment, including plants and festive arrangements, in line with our brand standards

Support Our People & Culture

• Coordinate a smooth and welcoming onboarding experience for new hires across brands

• Prepare timely HR operational reports, including overtime and attendance tracking

• Manage sourcing and ordering of uniforms and accessories for boutique staff

• Arrange employee care gestures for celebrations and bereavements with discretion and thoughtfulness

• Track administrative budgets and identify opportunities for cost efficiency

• Support the planning and delivery of office events and company celebrations

What We Are Looking For

• Someone organised, personable, and proactive, with strong attention to detail

• Comfortable working with multiple stakeholders across different teams and brands

• Enjoys creating positive experiences and supporting people behind the scenes

• Able to balance hospitality, administration, and operational responsibilities with confidence

Our client is in the Property Mangement Industry. Due to business needs, they are now recruiting for Customer Service Officer to be part of their team for ongoing transformation projects.

They are located at Bugis – Walking distance from the MRT station.

5.25 days work week - Mon-Fri: 9am-6pm, Alt Sat: 9am-1pm

Duties

• Coordinate appointment schedules with residents.
• Ensure workers report punctually for assigned duties.
• Inform residents promptly in the event of any delay in scheduled appointments.
• Monitor and track the progress of ongoing work assignments.

Requirements

• Minimum qualification: O Level or equivalent.
• Excellent communication skills.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: tc1@recruitpedia.sg

Attention to: Alethea

EA License No: 19C9682
Reg No: R21101676
Ng Zhi Qing Alethea

Centre Manager (Enrichment Centre)
Working Days:
Mon-Fri: 2pm-8 PM (2 days off day)
Sat & Sun: 9am-5pm
Work Location: Marine Parade
Salary: $3,000 – $4,000 + Performance Incentives + Annual Profit Share + Performance-Based Equity (Incentives gross up to $6000
Reporting to: Director / Head of Academics

Key Responsibilities

• Promote centre programmes, courses, and ongoing promotions to customers
• Follow up with leads and existing clients to arrange trial lessons
• Conduct programme presentations and convert enquiries into enrolments
• Lead roadshow activities to generate leads and trial sign-ups
• Track and follow up on renewal cases
• Oversee daily centre operations, including scheduling, teachers, trainers, and centre activities
• Support sales target achievement and weekly lead generation targets set by management

Requirements

• 8 years of post-qualification relevant working experience
• At least 3 years in a Centre Manager or similar role
• Experience working in an enrichment centre in Singapore

Benefits

• Performance incentives
• Annual profit share
• Performance-based equity

WhatsApp me your resume for quicker processing! ☺️
WhatsApp: https://wa.me/6596112291 (Kyra)
Voon Yih Boon Reg No: R22106724 | The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Responsibilities

• Lead, drive and oversee workgroups focused on service transformation and new/redeveloped developments.
• Develop and implement strategic and tactical plans aimed at enhancing patient activation and empowerment towards self-help and self-care.
• Facilitate stakeholders’ collaboration and communications across departments and workgroups, ensuring seamless change management involving people, process and system.
• Establish workplans/key performance indicators and provide actionable insights for the implementation of continuous improvement projects.
• Oversee progress and track key milestones/deliverables leading to the operationalisation of new/redeveloped infrastructures.

Requirements

• Minimum 8 years of relevant working experience in managerial capacity, preferably in healthcare or operations sector,
• Experience in service delivery and operations management, process improvement & optimisation, project management
• Possess strong leadership, strategic planning and people management skills.

Interested candidates are invited to email your resume to:

jen.ooi@recruitexpress.com.sg

Jenalyn Ooi Huai Sian (R1765551)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Company Overview

Chateau is a premium wine dining restaurant in the heart of Singapore, delivering authentic wine experiences paired with fusion cuisine through refined service and professional wine expertise.

Job Summary

Lead and manage all aspects of Chateau’s restaurant operations, including sales, kitchen, wine collection, staff training, and customer service to ensure exceptional guest experiences and smooth operational flow.

Responsibilities

• Manage overall restaurant operations including sales tracking, inventory control, human resources, and financial oversight to achieve business goals
• Oversee kitchen operations and conduct food training to maintain high culinary standards and consistency
• Manage wine collection and support purchasing decisions to ensure a diverse and quality selection aligned with customer preferences
• Develop and implement staff training programs and manage scheduling to optimize team performance and coverage
• Control quality of customer service and personally handle VIP guest relations to enhance guest satisfaction and loyalty
• Collaborate with marketing and event teams to plan and execute promotional activities that drive customer engagement
• Facilitate effective communication and coordination between front-of-house and kitchen teams to ensure seamless service delivery

Required competencies and certifications

• Minimum 5 years of management experience in the hospitality industry
• Strong knowledge of wine, with WSET certification preferred
• Proficiency in POS systems and inventory management software
• Understanding of the Singapore food and beverage market
• Certification in Korean or Western cuisine, or at least 5 years of kitchen work experience

Preferred competencies and qualifications

• Excellent leadership and team management skills demonstrated through successful team development and operational improvements
• Strong problem-solving and multitasking abilities applied in fast-paced hospitality environments
• Customer-oriented service mindset focused on delivering exceptional guest experiences

Other Information

Benefits

• Performance bonuses and incentives
• Medical insurance coverage
• Staff meals provided
• Regular wine training and tasting sessions
• Support for professional development

Working Conditions

• Full-time employment, 6 days per week with Sunday off
• Salary negotiable based on experience (SGD 6,000 ~ 6,500+ per month)
• Visa sponsorship available for eligible candidates (S Pass / Employment Pass)

Application Process

• Submit resume and cover letter to sing79ykkim@gmail.com
• Use email subject: "[Manager Application] Name – Contact Number"
• Include recent photo, expected salary, available start date, and copies of relevant certifications

Notes

• Interviews include practical tests in a real bar/restaurant setting
• Only shortlisted candidates will be contacted within two weeks

Location 76 Prinsep St #01-02, Singapore 188673

About the Role

We're looking for a Customer Service Officer to be the first point of contact for our customers, providing quick and effective assistance over phone and email.

You'll work closely with our maintenance and technical teams to ensure issues are resolved efficiently, tickets are tracked properly, and customers stay informed throughout the process.

What You'll Do: 

• Be the main contact for customers needing technical help by phone or email, providing quick and accurate responses.

• Help customers find and fix issues by asking clear and structured questions.

• Record the problem and open support tickets in the system to keep track of issues.

• Find the right solution based on the customer’s information, and organise maintenance teams to fit with the client’s schedule.

• Work with the maintenance team to solve customer issues, following up on all open tickets until they are closed.

• Keep customers updated on the status of their issues and make sure their information is accurate.

• Deal with customer complaints or feedback professionally and aim for a quick resolution.

• Prepare regular reports on support activities, ticket status, and suggest improvements.

• Look for and suggest ways to improve current processes and customer satisfaction.

What You'll Bring:

• At least 1 year of experience in a call centre or IT customer support role.

• A background in Engineering or Information Technology is a plus.

• Strong verbal communication skills with fluency in English.

• Able to work rotating shifts, including weekends and public holidays.

• Customer-focused with a positive attitude and a team spirit

Location: Certis Commonwealth, 6 Commonwealth Ln, Singapore 149547

Work Arrangement: Shift work

Company Description

Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in “Singapore’s Fastest Growing Companies” survey, cementing its position as an industry pioneer.

Mission of the Position

The primary mission for the Assistant Sales/Centre Manager is to actively support and contribute to the overall success of the Aureus centre under their purview. Working directly with the Sales/Centre Manager, the Assistant Sales/Centre Manager plays a pivotal role in executing the established sales strategies and systems. The focus will be on achieving business and revenue growth, elevating customer satisfaction levels, and enhancing employee satisfaction within the assigned centres.

The Assistant Sales/Centre Manager drives scalable sales initiatives aligned with divisional goals, fostering a positive environment through proactive collaboration. Primary responsibilities involve driving sales and event management, overseeing day-to-day operations, executing training programs, and providing mentorship to staff. Tasked with optimizing strategies to meet and exceed set goals. The Assistant Sales/Centre Manager actively contributes to performance enhancement initiatives, coordinating events and marketing campaigns to maximize growth productivity.

Key Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Perks and Packages:

• Monthly Performance Incentive Bonuses up to $1,400
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

• In charge of running the overall operations of student care centre, including programme planning, curriculum development and implementing health & safety procedures.
• Active network and relationship building with the parents and stakeholders.
• Staff supervision and mentoring.
• Evaluate and constantly improve the staff classroom management and teaching methods.
• Possess a passion to reach out to and empower children and a self-motivated team player with strong interpersonal and communication skills.
• In charge of yearly events and activities of the centre.

Job Scope:

• Handle enquiries to provide regular feedback to parents
• Oversee daily operations and enrolment
• Liaise with HQ and parents on centre matters
• Mentor and lead teachers to ensure programmes are carried out

Job Requirements:

• Able to teach Chinese is a plus.

• Related-work experience in teaching in Schools, Enrichment Centres or providing Private Tuition is preferred

• Team-oriented player

• Passionate in working with primary school children

• Possess excellent work ethics and integrity

• Conduct in-house programs and be the role model to the students for good habits and values.

• Ensure the well-being of the students in the centre.

• Implement effective classroom management and ensure that safety and security protocols are met at all times.

Job Description

• Drive business growth by identifying new opportunities, securing vending machine placements, and executing sales strategies to meet targets.
• Build and maintain strong client relationships to ensure satisfaction, retention, and contract renewals.
• Manage the full sales cycle from prospecting and presentations to negotiations, deal closure, and onboarding of new clients.
• Conduct market research and analyse sales performance, customer feedback, and industry trends to identify improvements and new opportunities.
• Collaborate with cross-functional teams to deliver seamless service and customized solutions.
• Support team leadership by leading meetings, providing guidance, and fostering a strong, performance-driven culture.
• Handle sales administration including proposals, contracts, billing, and payment follow-ups while ensuring compliance and accuracy.
• Ability to work independently and manage time efficiently.
  

 Requirements

• Diploma or Bachelor’s degree in Business, Sales, Marketing, or related field a plus.
• 3-5 years of experience in sales, preferably in the vending or B2B sales.
• Strong knowledge of vending operations, client management, and sales techniques.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work under pressure, meet deadlines, and handle multiple tasks.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Work Location: Kaki Bukit View

Interested candidate please submit your resume stating current/last drawn salary and salary expectation.

Summary  

The Service Delivery Manager is responsible for managing the airport operation on a shift basis ensuring that service delivery conforms to regulatory, operational, safety and customer service standards within a cost-effective environment.   

 Duties and Responsibilities  

• Lead safety management on a shift basis and ensures a culture of safety. Undertakes timely investigations of incidents, accident and near misses ensuring that all facts and contributing causes are identified and communicated to line management and the Manager Safety & Health. Investigations must include short term & long-term actions / recommendations for the reduction or elimination of the identified risk/s  

• Proactively manage the department’s resources (staff & equipment), to ensure that service levels are delivered to customers that meet both internal and external KPIs and Service Level Agreements (SLAs) while ensuring that Standard Operating Procedures (SOPs) are adhered to  

• Identify and manage problem areas within the operation, deploying resources as required to meet service delivery targets, whilst ensuring that safety and security is not compromised, and that costs are maintained at acceptable levels  

• Ensure that airline customers are provided with a ‘highly visible’ point-of-contact, and that all service feedback is acknowledged and /or investigated and responded. Where the incident is indicative of a reoccurring service failure, provides workable solutions to line management for longer term resolution  

• Through a ‘hands on’ visible approach, ensure that staff welfare and interests are understood and appropriately addressed. Provide ‘on the job’ coaching and leadership to operational teams to ensure performance improvement  

• In conjunction and coordination with Resource Allocators and Supervisors, ensure a clear understanding of the cost of shift operations. Balance operational requirements with overtime (OT) costs to ensure that overtime targets and other financial KPIs are met. Provide direction for, and oversight of, all revenue generating activities on shift to ensure that records of services rendered and support accurate billing   

• Conduct quality audits on a shift basis to ensure compliance with KPIs, SLAs, SOPs, uniform & grooming standards. Responsible for providing feedback and recommendations to staff on-the-spot, as well as updates to line management  

• Develop and maintain positive working relationship and open communication with internal dnata divisions, departments and business units, and external partners, including, but not limited to; Civil Aviation Authority of Singapore (CAAS), Changi Airport Group (CAG), Airport Police, Immigration, Customs, Auxiliary Police, and outsourced service providers  

• In a crisis, ensure that the Ramp & Baggage Services Department immediately activates its portion of the dnata Crisis Management Plan  

• Ensure compliance with all workplace safety, security, and health policies and procedures.

• Any ad hoc tasks assigned by the Reporting Officer or management.

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

Job Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria

• The applicant should have a minimum of 2 years of experience in the related field and at least 1 year in a team-leader position.
• The successful applicant must be available to work on both weekends, with two weekdays off days.
• We are looking for individuals with a strategic mindset and the ability to think critically in various sales situations.
• Strong verbal and written communication skills are essential for effective collaboration and leadership.
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• The applicant must have a strong commitment to compliance and ethical business practices, ensuring adherence to industry regulations and company standards.

Perks & Packages

• Work Incentives of up to $1,400* per month
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Centre Manager

• Salary: $3500 - $4000

• Working hours: Mon, Tue, Fri, Sat n Sun | Off days: Wed-Thu |9am-6pm

• Location: Novena, Bukit Panjang and Tampines

Summary:

we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents

• Share the vision and recommend suitable coding programs for students

• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement

• Maintain customer relationships and build a strong community. Act as parents’ advocate and manage relationships with them

• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received

• Work with the teaching team to assess the students and follow up with parents for conversion

• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research

• Ensure that all customer information is properly documented and updated in our CRM system

• Relationship manager for our community, continue to track the progress of students and maintain relationships with parents

If you are keen to apply, please send me your resume and job applied for on WhatsApp at 9789 3505 or email me at anabel.thesupreme@gmail.com (˶ᵔ ᵕ ᵔ˶)

❄️Anabel Boon Xue Qi | Recruitment Consultant (R25159272) |

Overview

We are seeking a highly motivated, passionate, and customer centric Customer Experience Program Manager to join the Office of the CTO. This is a hands on, customer facing, technical role that requires deep expertise in AI and Machine Learning, specifically leveraging Python for end-to-end solution design, development, and deployment. Experience with JavaScript and/or .NET and Agent development frameworks like Microsoft Agent Framework, LangChain, LangGraph is strongly preferred.

You'll collaborate closely with enterprise customers to solve critical business challenges by leveraging Azure's cutting edge AI capabilities, design and build AI solutions, implement robust data pipelines including Azure OpenAI, Azure ML, and other Large/Small Language Model (LLM/SLM) platforms. 

Our diverse, inclusive, and mission-driven team prioritizes innovation, collaboration, and continuous learning, focused on solving complex, real-world business challenges for enterprise customers.

Culture and Values:

At Microsoft, our mission is to empower every individual and organization on the planet to achieve more. We embrace a growth mindset, champion innovation, and value collaboration. Respect, integrity, accountability, and inclusiveness are foundational to our culture, and we seek professionals who align with and further these core values.

Responsibilities

• Lead hands-on design and development efforts primarily using Python, building robust, scalable, and customer-focused AI/ML solutions.
• Engage directly with key enterprise customers to strategize, architect and implement AI driven, Agentic AI solutions leveraging Azure AI services including Azure OpenAI, Azure ML.
• Translate complex requirements into practical, well architected technical solutions and develop rapid prototypes, involving data ingestion, validation, processing, and model deployment using Azure platform components.
• Build, customize, and optimize AI models, AI Agents and related components for customer specific use cases.
• Proactively explore diverse datasets to engineer novel features and signals that significantly enhance ML performance.
• Participate actively in various phase of the model lifecycle from conceptualization, training, fine tuning, validation, and deployment, to continuous monitoring and improvement.

Qualifications

Required Qualifications

• Master’s degree (or higher), preferably with a specialization in Machine Learning, Data Science, or AI.
• Minimum 10+ years architecting solutions and building software with experience in AI Based Solutions.
• Mandatory hands-on experience in Python development, with extensive practical experience building and deploying production-grade AI solutions.
• Proven track record of successful delivery of cloud-native AI projects, ideally on the Azure platform.
• Demonstrated expertise in deep-learning and Agentic AI frameworks (Microsoft Agent Framework, LangChain, LangGraph etc.) and model optimization.

Preferred Qualifications

• Additional, hands-on software development experience in JavaScript and/or .NET, providing full-stack solution design capability.
• Deep understanding and practical experience with Azure OpenAI (e.g., ChatGPT), Azure ML, and AI Agent development frameworks.
• Expertise in implementing automated deployments using Azure DevOps, GitHub (CI/CD pipelines) and comprehensive understanding of MLOps practices.
• Excellent communication skills (written and verbal) with the ability to articulate complex technical solutions clearly to diverse audiences, including senior executives.
• Strong analytical and problem-solving skills, with a passion for customer empathy and user-centric solution design. 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Our client, a well-established MNC is seeking for a Customer Care Manager / Call Centre Manager / Contact Centre Manager - MNC - $ 7,000.00 + AWS + bonuses / Office hour

• Min a Degree in Customer Service Relation/ Hospitality / Tourism or relevant
• At least 5 years experience oversee a team of 50 to run daily call centre operation in a fast pace high volume environment
• Highly analytical, Strong communication and writing skills
• Confident to conduct presentation to top management
• Strong leadership qualities

Others

• Salary: Up to $ 7,000.00 + Attractive Bonuses
• 5 days work week, Office Hour
• East area

Interested candidate can send in your resume with a photo attached (word format prefer) to grayson.su@thetalentnetwork.com.sg

Centre Manager (Enrichment Centre)
Working Days:
Mon-Fri: 2pm-8 PM (2 days off day)
Sat & Sun: 9am-5pm
Work Location: Marine Parade
Salary: $3,000 – $4,000 + Performance Incentives + Annual Profit Share + Performance-Based Equity (Incentives gross up to $6000
Reporting to: Director / Head of Academics

Key Responsibilities

• Promote centre programmes, courses, and ongoing promotions to customers
• Follow up with leads and existing clients to arrange trial lessons
• Conduct programme presentations and convert enquiries into enrolments
• Lead roadshow activities to generate leads and trial sign-ups
• Track and follow up on renewal cases
• Oversee daily centre operations, including scheduling, teachers, trainers, and centre activities
• Support sales target achievement and weekly lead generation targets set by management

Requirements

• 8 years of post-qualification relevant working experience
• At least 3 years in a Centre Manager or similar role
• Experience working in an enrichment centre in Singapore

Benefits

• Performance incentives
• Annual profit share
• Performance-based equity

WhatsApp me your resume for quicker processing! ☺️
WhatsApp: https://wa.me/6596112291 (Kyra)
Voon Yih Boon Reg No: R22106724 | The Supreme HR Advisory Pte Ltd EA No: 14C7279

Our client, a leading international insurer, is looking for a Manager to drive broker partnerships and key customer relationships across Southeast Asia. This role focuses on executing go-to-market strategies, building pipelines, and delivering sustainable growth.

Key Responsibilities

Distribution Management

• Execute broker engagement strategies to drive growth and retention
• Build and manage relationships with key brokers across SEA
• Develop and track deal pipelines with internal stakeholders
• Lead regular broker reviews and performance discussions
• Act as escalation point for broker-related matters

Customer Management

• Develop and execute account plans for key customers
• Build strong relationships with senior client stakeholders
• Drive new business, renewals, and negotiations
• Coordinate with underwriting and internal teams for delivery

Market & Strategy

• Analyze market trends and provide actionable insights
• Support regional initiatives and strategic projects
• Leverage thought leadership to strengthen client engagement

Compliance & Performance

• Ensure adherence to internal and regulatory guidelines
• Deliver against financial and performance targets

Requirements

• Degree in Business, Finance, or related field
• 7–10 years of experience in insurance (distribution, underwriting, or client management)
• Strong network with brokers and corporate clients in SEA
• Proven track record in sales and complex deal execution
• Experience with CRM tools and pipeline management
• Strong communication and negotiation skills

What’s on Offer

• Regional role with strong visibility
• Opportunity to manage key broker and client relationships
• Competitive salary with performance-based incentives

Employment Type

Contract (3 + 3 Months, Convertible)

Job Summary

Support the operations of a patient liaison centre, ensuring smooth coordination of patient services, appointments, and VIP engagements. Work closely with stakeholders to deliver high service standards and operational efficiency.

Key Responsibilities

• Support daily operations including patient appointments, admissions, and liaison services
• Coordinate VIP/VVIP patient journeys and visits with internal stakeholders
• Supervise and guide frontline operations staff
• Review and improve workflows to enhance service quality and efficiency
• Handle service issues, complaints, and implement service recovery
• Support reporting, data tracking, and operational analysis
• Participate in projects and initiatives to improve patient experience
• Perform frontline duties when required
• Support 24/7 on-call rotation

Requirements

• Bachelor’s Degree in any discipline
• 2–3 years of experience in healthcare or service-related roles

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026  

Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599