About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

To deliver exceptional customer service in a dynamic and fast-paced environment, ensuring effective communication, operational excellence, and customer satisfaction. By fostering teamwork, embracing adaptability, and committing to personal and professional growth, this role aims to support the sustained success of the centre while minimizing student turnover and achieving high-calibre client and stakeholder engagement.

Job Responsibilities:

1. Customer Service Excellence: Ensure a consistently high standard of customer service by addressing inquiries, booking trials, resolving issues, and fostering positive customer interactions.
2. Adaptability in a Fast-Paced Environment: Thrive in a fast-paced company environment, demonstrating the ability to adapt to changing circumstances while maintaining a high level of performance.
3. Communication and Transparency: Ensuring consistent and aligned communications with the company’s core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
4. Long-Term Growth Opportunities: Demonstrate a commitment to personal and professional growth, actively seeking and seizing opportunities for advancement within the company.
5. Team Collaboration: Support the Centre Team and Director, Manager, or Assistant Manager in achieving sustained growth by fostering teamwork, enhancing customer service, and minimizing student turnover.
6. Operational Performance: Achieve high-calibre responses from clientele Email/WhatsApp inquiries and phone calls, within internally assigned Service-Level Agreements (SLAs). Assist and attend to requests/inquiries from internal stakeholders (including teachers), within internally assigned SLAs. Ensure smooth opening, operating, and closing procedures for the assigned centre(s). Assist with regular centre, studio, and inventory audits as well as any other ad-hoc operationally related tasks.
7. Customer Satisfaction: Boost customer happiness and satisfaction, measured by net promoter scores (NPS) scores.
8. Ad-Hoc: Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Roles & Responsibilities

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

To deliver exceptional customer service in a dynamic and fast-paced environment, ensuring effective communication, operational excellence, and customer satisfaction. By fostering teamwork, embracing adaptability, and committing to personal and professional growth, this role aims to support the sustained success of the centre while minimizing student turnover and achieving high-calibre client and stakeholder engagement.

Job Responsibilities:

1. Customer Service Excellence: Ensure a consistently high standard of customer service by addressing inquiries, booking trials, resolving issues, and fostering positive customer interactions.
2. Adaptability in a Fast-Paced Environment: Thrive in a fast-paced company environment, demonstrating the ability to adapt to changing circumstances while maintaining a high level of performance.
3. Communication and Transparency: Ensuring consistent and aligned communications with the company’s core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
4. Long-Term Growth Opportunities: Demonstrate a commitment to personal and professional growth, actively seeking and seizing opportunities for advancement within the company.
5. Team Collaboration: Support the Centre Team and Director, Manager, or Assistant Manager in achieving sustained growth by fostering teamwork, enhancing customer service, and minimizing student turnover.
6. Operational Performance: Achieve high-calibre responses from clientele Email/WhatsApp inquiries and phone calls, within internally assigned Service-Level Agreements (SLAs). Assist and attend to requests/inquiries from internal stakeholders (including teachers), within internally assigned SLAs. Ensure smooth opening, operating, and closing procedures for the assigned centre(s). Assist with regular centre, studio, and inventory audits as well as any other ad-hoc operationally related tasks.
7. Customer Satisfaction: Boost customer happiness and satisfaction, measured by net promoter scores (NPS) scores.
8. Ad-Hoc: Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Roles & Responsibilities

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

To deliver exceptional customer service in a dynamic and fast-paced environment, ensuring effective communication, operational excellence, and customer satisfaction. By fostering teamwork, embracing adaptability, and committing to personal and professional growth, this role aims to support the sustained success of the centre while minimizing student turnover and achieving high-calibre client and stakeholder engagement.

Job Responsibilities:

1. Customer Service Excellence: Ensure a consistently high standard of customer service by addressing inquiries, booking trials, resolving issues, and fostering positive customer interactions.
2. Adaptability in a Fast-Paced Environment: Thrive in a fast-paced company environment, demonstrating the ability to adapt to changing circumstances while maintaining a high level of performance.
3. Communication and Transparency: Ensuring consistent and aligned communications with the company’s core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
4. Long-Term Growth Opportunities: Demonstrate a commitment to personal and professional growth, actively seeking and seizing opportunities for advancement within the company.
5. Team Collaboration: Support the Centre Team and Director, Manager, or Assistant Manager in achieving sustained growth by fostering teamwork, enhancing customer service, and minimizing student turnover.
6. Operational Performance: Achieve high-calibre responses from clientele Email/WhatsApp inquiries and phone calls, within internally assigned Service-Level Agreements (SLAs). Assist and attend to requests/inquiries from internal stakeholders (including teachers), within internally assigned SLAs. Ensure smooth opening, operating, and closing procedures for the assigned centre(s). Assist with regular centre, studio, and inventory audits as well as any other ad-hoc operationally related tasks.
7. Customer Satisfaction: Boost customer happiness and satisfaction, measured by net promoter scores (NPS) scores.
8. Ad-Hoc: Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Roles & Responsibilities

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

To deliver exceptional customer service in a dynamic and fast-paced environment, ensuring effective communication, operational excellence, and customer satisfaction. By fostering teamwork, embracing adaptability, and committing to personal and professional growth, this role aims to support the sustained success of the centre while minimizing student turnover and achieving high-calibre client and stakeholder engagement.

Job Responsibilities:

1. Customer Service Excellence: Ensure a consistently high standard of customer service by addressing inquiries, booking trials, resolving issues, and fostering positive customer interactions.
2. Adaptability in a Fast-Paced Environment: Thrive in a fast-paced company environment, demonstrating the ability to adapt to changing circumstances while maintaining a high level of performance.
3. Communication and Transparency: Ensuring consistent and aligned communications with the company’s core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
4. Long-Term Growth Opportunities: Demonstrate a commitment to personal and professional growth, actively seeking and seizing opportunities for advancement within the company.
5. Team Collaboration: Support the Centre Team and Director, Manager, or Assistant Manager in achieving sustained growth by fostering teamwork, enhancing customer service, and minimizing student turnover.
6. Operational Performance: Achieve high-calibre responses from clientele Email/WhatsApp inquiries and phone calls, within internally assigned Service-Level Agreements (SLAs). Assist and attend to requests/inquiries from internal stakeholders (including teachers), within internally assigned SLAs. Ensure smooth opening, operating, and closing procedures for the assigned centre(s). Assist with regular centre, studio, and inventory audits as well as any other ad-hoc operationally related tasks.
7. Customer Satisfaction: Boost customer happiness and satisfaction, measured by net promoter scores (NPS) scores.
8. Ad-Hoc: Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Roles & Responsibilities

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

To deliver exceptional customer service in a dynamic and fast-paced environment, ensuring effective communication, operational excellence, and customer satisfaction. By fostering teamwork, embracing adaptability, and committing to personal and professional growth, this role aims to support the sustained success of the centre while minimizing student turnover and achieving high-calibre client and stakeholder engagement.

Job Responsibilities:

1. Customer Service Excellence: Ensure a consistently high standard of customer service by addressing inquiries, booking trials, resolving issues, and fostering positive customer interactions.
2. Adaptability in a Fast-Paced Environment: Thrive in a fast-paced company environment, demonstrating the ability to adapt to changing circumstances while maintaining a high level of performance.
3. Communication and Transparency: Ensuring consistent and aligned communications with the company’s core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
4. Long-Term Growth Opportunities: Demonstrate a commitment to personal and professional growth, actively seeking and seizing opportunities for advancement within the company.
5. Team Collaboration: Support the Centre Team and Director, Manager, or Assistant Manager in achieving sustained growth by fostering teamwork, enhancing customer service, and minimizing student turnover.
6. Operational Performance: Achieve high-calibre responses from clientele Email/WhatsApp inquiries and phone calls, within internally assigned Service-Level Agreements (SLAs). Assist and attend to requests/inquiries from internal stakeholders (including teachers), within internally assigned SLAs. Ensure smooth opening, operating, and closing procedures for the assigned centre(s). Assist with regular centre, studio, and inventory audits as well as any other ad-hoc operationally related tasks.
7. Customer Satisfaction: Boost customer happiness and satisfaction, measured by net promoter scores (NPS) scores.
8. Ad-Hoc: Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

• Well Established Company
• Basic $2800 - $4000 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression\
• Working location: Gul Circle (Company Transport Provided)
• Working day: Monday to Friday
• Working hours: 8.15am to 5.15pm

Job Responsibilities:

• Responsible for outdoor and indoor repair work of all cleaning products
• Mechanical preventive maintenance - verify mechanical faults, replacement of spare parts and repair
• Work closely with service technicians for problem solving and coordinating jobs between field service and workshop repairs
• Required to work within the Company workshop where there is no outdoor repair
• Any ad hoc duties as assigned

Job Requirements:

• Possess at least a Professional Certificate/ Nitec in any Electrical & Electronic or Mechatronics Engineering or relevant qualification
• Experience in repair of forklifts, automobiles, heavy industrial equipment, and knowledge in engines, motors and electrical would be relevant and useful
• Possess Class 3 driving license is an advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Roles & Responsibilities

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

To deliver exceptional customer service in a dynamic and fast-paced environment, ensuring effective communication, operational excellence, and customer satisfaction. By fostering teamwork, embracing adaptability, and committing to personal and professional growth, this role aims to support the sustained success of the centre while minimizing student turnover and achieving high-calibre client and stakeholder engagement.

Job Responsibilities:

1. Customer Service Excellence: Ensure a consistently high standard of customer service by addressing inquiries, booking trials, resolving issues, and fostering positive customer interactions.
2. Adaptability in a Fast-Paced Environment: Thrive in a fast-paced company environment, demonstrating the ability to adapt to changing circumstances while maintaining a high level of performance.
3. Communication and Transparency: Ensuring consistent and aligned communications with the company’s core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
4. Long-Term Growth Opportunities: Demonstrate a commitment to personal and professional growth, actively seeking and seizing opportunities for advancement within the company.
5. Team Collaboration: Support the Centre Team and Director, Manager, or Assistant Manager in achieving sustained growth by fostering teamwork, enhancing customer service, and minimizing student turnover.
6. Operational Performance: Achieve high-calibre responses from clientele Email/WhatsApp inquiries and phone calls, within internally assigned Service-Level Agreements (SLAs). Assist and attend to requests/inquiries from internal stakeholders (including teachers), within internally assigned SLAs. Ensure smooth opening, operating, and closing procedures for the assigned centre(s). Assist with regular centre, studio, and inventory audits as well as any other ad-hoc operationally related tasks.
7. Customer Satisfaction: Boost customer happiness and satisfaction, measured by net promoter scores (NPS) scores.
8. Ad-Hoc: Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Roles & Responsibilities

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

To deliver exceptional customer service in a dynamic and fast-paced environment, ensuring effective communication, operational excellence, and customer satisfaction. By fostering teamwork, embracing adaptability, and committing to personal and professional growth, this role aims to support the sustained success of the centre while minimizing student turnover and achieving high-calibre client and stakeholder engagement.

Job Responsibilities:

1. Customer Service Excellence: Ensure a consistently high standard of customer service by addressing inquiries, booking trials, resolving issues, and fostering positive customer interactions.
2. Adaptability in a Fast-Paced Environment: Thrive in a fast-paced company environment, demonstrating the ability to adapt to changing circumstances while maintaining a high level of performance.
3. Communication and Transparency: Ensuring consistent and aligned communications with the company’s core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
4. Long-Term Growth Opportunities: Demonstrate a commitment to personal and professional growth, actively seeking and seizing opportunities for advancement within the company.
5. Team Collaboration: Support the Centre Team and Director, Manager, or Assistant Manager in achieving sustained growth by fostering teamwork, enhancing customer service, and minimizing student turnover.
6. Operational Performance: Achieve high-calibre responses from clientele Email/WhatsApp inquiries and phone calls, within internally assigned Service-Level Agreements (SLAs). Assist and attend to requests/inquiries from internal stakeholders (including teachers), within internally assigned SLAs. Ensure smooth opening, operating, and closing procedures for the assigned centre(s). Assist with regular centre, studio, and inventory audits as well as any other ad-hoc operationally related tasks.
7. Customer Satisfaction: Boost customer happiness and satisfaction, measured by net promoter scores (NPS) scores.
8. Ad-Hoc: Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

· Attend to incoming enquires and prepare quotation

· Assist Customer Service Manager in carrying out sales and marketing activities

· Establish close relationship and rapport with decision makers

· Develop strategies and plans to generate sale orders and new account

· Compile and document customer’s requirements and draft Contract Agreement as and when required

· Liaise with Customer Service Manager to review and discuss the proposed contractual requirements

· Liaise with Logistic Coordinator to arrange for off-site delivery activities

· Verify and register customer’s complaint if any

· Preparation of sales contract agreement and/or quotation

· Any other duties and responsibilities assigned by the Company from time to time

Working Day : Monday to Friday (9am to 6pm)

Roles & Responsibilities

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

To deliver exceptional customer service in a dynamic and fast-paced environment, ensuring effective communication, operational excellence, and customer satisfaction. By fostering teamwork, embracing adaptability, and committing to personal and professional growth, this role aims to support the sustained success of the centre while minimizing student turnover and achieving high-calibre client and stakeholder engagement.

Job Responsibilities:

1. Customer Service Excellence: Ensure a consistently high standard of customer service by addressing inquiries, booking trials, resolving issues, and fostering positive customer interactions.
2. Adaptability in a Fast-Paced Environment: Thrive in a fast-paced company environment, demonstrating the ability to adapt to changing circumstances while maintaining a high level of performance.
3. Communication and Transparency: Ensuring consistent and aligned communications with the company’s core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
4. Long-Term Growth Opportunities: Demonstrate a commitment to personal and professional growth, actively seeking and seizing opportunities for advancement within the company.
5. Team Collaboration: Support the Centre Team and Director, Manager, or Assistant Manager in achieving sustained growth by fostering teamwork, enhancing customer service, and minimizing student turnover.
6. Operational Performance: Achieve high-calibre responses from clientele Email/WhatsApp inquiries and phone calls, within internally assigned Service-Level Agreements (SLAs). Assist and attend to requests/inquiries from internal stakeholders (including teachers), within internally assigned SLAs. Ensure smooth opening, operating, and closing procedures for the assigned centre(s). Assist with regular centre, studio, and inventory audits as well as any other ad-hoc operationally related tasks.
7. Customer Satisfaction: Boost customer happiness and satisfaction, measured by net promoter scores (NPS) scores.
8. Ad-Hoc: Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Job description

Job Description & Responsibilities:

• Serve as the first point of contact for students, parents, and visitors, building trust and rapport.

• Handle customer enquiries, class registrations, and payments with attention to detail.

• Provide proactive problem-solving and issue resolution.

• Assist with day-to-day operations and administration, ensuring smooth and efficient branch function.

• Promote Aspire Hub’s mission and values, acting as a brand ambassador for our services.

• Ensure confidentiality when handling sensitive data (e.g., student records, payments).

• Strive for customer satisfaction, building strong relationships for increased retention and loyalty.

Job Requirements:

• Strong communication skills, with the ability to handle customer interactions professionally, empathetically, and with responsiveness.

• Ability to work a fixed schedule (1 PM – 10 PM) on weekday and (10AM-8PM) on weekend, with occasional flexibility depending on operational needs.

• Proactive, adaptable, and detail-oriented in handling tasks and resolving issues.

• Prior experience in customer service, sales, or administration is preferred, but candidates with the right attitude are encouraged to apply.

• Familiarity with Microsoft Office and CRM System for administrative tasks is required.

• Ability to maintain confidentiality and demonstrate ethical conduct in handling sensitive information.

Job Benefits:

• Formal training program to help you succeed.

• Collaborative, supportive work environment with room for growth.

• Opportunities for career development and internal promotions.

• Become part of a team dedicated to making a difference in education.

• Competitive salary package, incentive and performance bonuses

Job summary

Rewarding career in customer service with professional development and healthy work-life balance. Join our dynamic team!

• Attractive sales incentive
• Good career progression
• Competitive salary package and performance bonuses

About the Role

Yew Tree Academy Student Care @ Yew Tee is seeking a responsible and organised individual to support the centre's daily administrative and operational functions. The role involves working closely with parents, teachers, and management to ensure the smooth running of the centre.

Key Responsibilities

• Manage student enrolment, withdrawal, attendance, and record keeping
• Handle parent enquiries via phone, WhatsApp, email, and in person
• Prepare invoices, monitor payments, and follow up on outstanding fees
• Maintain student and administrative records accurately
• Coordinate schedules, events, programmes, and centre communications
• Support procurement and inventory tracking of centre supplies
• Provide general administrative support to the management team

Working Hours & Benefits

• Salary: $1,800 – $2,300, depending on qualifications and experience
• Monday to Friday, 10:00am – 7:00pm
• Daily lunch and tea provided
• Medical reimbursement
• Supportive and collaborative work environment
• Convenient location near Yew Tee MRT

Requirements

• Diploma in Business Administration or related discipline preferred
• Minimum 1 year of administrative experience
• Proficient in Microsoft Office applications
• Organised, detail-oriented, and able to manage multiple tasks
• Good communication and interpersonal skills
• Experience in education, student care, childcare, or enrichment centres will be an advantage

Core Skills

• Administrative coordination
• Parent communication
• Billing and payment tracking
• Data entry and record management
• Microsoft Office applications
• Organisation and time management
• Customer service

How to Apply

Please send your résumé via WhatsApp to (65) 8914 3210 or email HappyDays@YewTreeAcademy.com.

Only shortlisted candidates will be contacted.

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

About the Role

Aureus Group is looking for skilled individuals who can work towards having extensive product knowledge and excellent customer service in order to ensure that he/she can promote the company and our programmes effectively and provide recommendations to all potential leads and customers to keep our company competitive and innovative.

Job Responsibilities:

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct and assist in sales activities and events to help the team with lead generation and conversions
• Assist Centre Team and Manager to ensure healthy centre growth at all times through providing excellent customer service and mitigate student turnover.
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads
• Assist Centre Team and Manager to execute and manage teacher growth plans in order to achieve monthly teacher targets assigned by the management for your centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria:

• At least 1 - 2 years' experience specializing in customer service field
• Must be available to work retail hours and on both weekends
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Able to work in a fast-paced environment
• Flexible and able to adapt to any work situation
• Excellent problem-solving skills
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

To deliver exceptional customer service in a dynamic and fast-paced environment, ensuring effective communication, operational excellence, and customer satisfaction. By fostering teamwork, embracing adaptability, and committing to personal and professional growth, this role aims to support the sustained success of the centre while minimizing student turnover and achieving high-calibre client and stakeholder engagement.

Job Responsibilities:

1. Customer Service Excellence: Ensure a consistently high standard of customer service by addressing inquiries, booking trials, resolving issues, and fostering positive customer interactions.
2. Adaptability in a Fast-Paced Environment: Thrive in a fast-paced company environment, demonstrating the ability to adapt to changing circumstances while maintaining a high level of performance.
3. Communication and Transparency: Ensuring consistent and aligned communications with the company’s core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
4. Long-Term Growth Opportunities: Demonstrate a commitment to personal and professional growth, actively seeking and seizing opportunities for advancement within the company.
5. Team Collaboration: Support the Centre Team and Director, Manager, or Assistant Manager in achieving sustained growth by fostering teamwork, enhancing customer service, and minimizing student turnover.
6. Operational Performance: Achieve high-calibre responses from clientele Email/WhatsApp inquiries and phone calls, within internally assigned Service-Level Agreements (SLAs). Assist and attend to requests/inquiries from internal stakeholders (including teachers), within internally assigned SLAs. Ensure smooth opening, operating, and closing procedures for the assigned centre(s). Assist with regular centre, studio, and inventory audits as well as any other ad-hoc operationally related tasks.
7. Customer Satisfaction: Boost customer happiness and satisfaction, measured by net promoter scores (NPS) scores.
8. Ad-Hoc: Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Roles & Responsibilities

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

To deliver exceptional customer service in a dynamic and fast-paced environment, ensuring effective communication, operational excellence, and customer satisfaction. By fostering teamwork, embracing adaptability, and committing to personal and professional growth, this role aims to support the sustained success of the centre while minimizing student turnover and achieving high-calibre client and stakeholder engagement.

Job Responsibilities:

1. Customer Service Excellence: Ensure a consistently high standard of customer service by addressing inquiries, booking trials, resolving issues, and fostering positive customer interactions.
2. Adaptability in a Fast-Paced Environment: Thrive in a fast-paced company environment, demonstrating the ability to adapt to changing circumstances while maintaining a high level of performance.
3. Communication and Transparency: Ensuring consistent and aligned communications with the company’s core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
4. Long-Term Growth Opportunities: Demonstrate a commitment to personal and professional growth, actively seeking and seizing opportunities for advancement within the company.
5. Team Collaboration: Support the Centre Team and Director, Manager, or Assistant Manager in achieving sustained growth by fostering teamwork, enhancing customer service, and minimizing student turnover.
6. Operational Performance: Achieve high-calibre responses from clientele Email/WhatsApp inquiries and phone calls, within internally assigned Service-Level Agreements (SLAs). Assist and attend to requests/inquiries from internal stakeholders (including teachers), within internally assigned SLAs. Ensure smooth opening, operating, and closing procedures for the assigned centre(s). Assist with regular centre, studio, and inventory audits as well as any other ad-hoc operationally related tasks.
7. Customer Satisfaction: Boost customer happiness and satisfaction, measured by net promoter scores (NPS) scores.
8. Ad-Hoc: Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

The Opportunity:

Adecco is partnering with an established multinational organisation within the industrial solutions sector, and we are looking for a Service Admin Executive to support their service team on a 1-year contract basis.

This role will be suitable for candidates who are detail-oriented, system-savvy, and comfortable handling invoicing, billing coordination, AR follow-ups, and internal administrative processes within a fast-paced service environment.

• Employment Type:1-Year contract
• Location: West Region
• Working Hours: Monday - Friday, 8:30am to 5:30pm
• Salary Package: Up to $4,300 + 1-month Completion Bonus

The Job:

• Prepare and issue invoices for service contracts, projects, and ad-hoc service jobs
• Ensure completed Work Orders are reviewed and invoiced promptly
• Manage monthly and milestone billing cycles
• Review supporting documents such as PO, DO, and service-related documents
• Monitor outstanding invoices and follow up on overdue payments
• Assist in resolving invoice discrepancies, rejections, and billing-related issues
• Coordinate with Sales, Service Engineers, Finance, and customers on billing matters
• Maintain accurate documentation and support audit/internal reporting requirements
• Support internal reporting, audit requirements, and process compliance

The Talent:

• Prior experience in administration, invoicing, billing, AR support, service coordination, or operations support
• Familiarity with SAP, ServiceMax, or other ERP/service systems will be highly advantageous
• IT-savvy and comfortable learning new systems
• Strong attention to detail and accuracy
• Good communication and coordination skills
• Ability to follow through on pending matters independently
• Able to start immediately or on short notice is highly advantageous

Next Steps:

• Prepare your updated resume and apply via this application or send your resume in MS Word format to vanessa.lew@adecco.com. We look forward to connecting with you.
• Only shortlisted candidates will be notified.

Vanessa Lew
Direct Line: 6697 7933
EA License No: 91C2918
Personnel Registration Number: R25159290

• Process and post alltechnical data to work request management and submission system.
• Conduct all assigned work with compliance to meet our organization’s safety and quality requirements.
• Perform at least 1-2automated test methods
• Plan, maintain and coordinate timely PM schedule/program for equipment to support test methods
• Able to support PTLequipment in:
• Basic installation
• PM
• Basic troubleshooting
• In house calibration and validation with approved SOP’s
• Coordinate advanced/specialized calibration/troubleshooting with external vendors
• Notify Team Leader when there is an anomaly with the equipment
• Ensure to maintain a good record of equipment usage and maintenance file with the SOP/CBA, JSA, Trained User, Equipment Usage/Calibration Log, Errors and Corresponding Troubleshooting Guides, Calibration/PM/Validation and Service ReportsChecklists
• Train new lab users on proper use and JSA of PTL equipment
• Perform Root Cause and Corrective Analysis when troubleshooting equipment breakdown
• Communicate immediately any product testing deviation, instrumentation failures/issues, or any other laboratory anomalies directly to Team Leader. Qualifications and Criteria

Requirements

• Min Diploma in science or engineering courses
• Some internship / experience with equipment calibration, preventive maintenance

Up to $2.5K
1 year contract (extendible)
US MNC

Interested candidates, please forward your resume to kevynhuang@recruitexpress.com.sg

Consultant: Huang Jingsheng Kevyn (R1333338)
Recruit Express Pte Ltd (99C4599)

Job Description:

This is a full-time role for a Customer Service Executive. The incumbent will be responsible for day-to-day tasks such as processing orders, documentation, providing customer service to clients, and ensuring smooth operations for on-road trucking, as well as import and export activities.

Key Responsibilities:

Customer Relations & Communication

• Acquire a thorough understanding of key customer needs and requirements.
• Ensure the fulfilment of customer orders.
• Promptly and professionally handle customer inquiries.
• Identify and assess customer needs to ensure service satisfaction.
• Develop SOPs for major clients and ensure the necessary training materials are disseminated to relevant parties.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.

Operations Management & Coordination

• Carry out and execute all daily tasks received from customers, ensuring that all relevant information is relayed to the respective Operations Teams at the end of the day.
• Coordinate with vendors, carriers, warehouses, and transport subcontractors.
• Coordinate with customers and relevant parties for logistics arrangements (order processing, instructions, SOPs, permits, documentation, site passes, and special requirements).
• Ensure compliance with internal and external operational procedures.

Data Entry & System Management

• Perform accurate and timely data entry into the respective systems.
• Track and update shipments regularly.

Documentation & Compliance

• Handle import/export documentation, customs declarations, and Portnet operations.
• Generate reports on non-conforming services/events and recommend appropriate corrective actions for management approval before implementing these actions.

Financial & Invoice Management

• Verify contractors’ invoices as required.
• Provide quotations to customers.

Perform any other duties and responsibilities as assigned from time to time.

Job Requirements:

• Diploma or equivalent in logistics, supply chain management, business administration, or a related field.
• Minimum of 5 years' relevant experience in customer service or shipping documentation roles within a logistics company.
• Proven track record of working closely with Operations and Customers.
• Good knowledge of the chemical industry and bulk liquid logistics.
• Process-driven mindset with strong critical thinking skills.
• Excellent communication skills.
• Ability to effectively solve issues, make decisions, think critically, and offer creative solutions in freight transportation.
• Strong ability to document correspondence clearly and formally.
• Capable of working in a high-pressure, fast-paced environment.
• Experience with PortNet and TradeNet is an advantage.
• Able to start immediately or within a short notice period.
• Work Location: Jurong East

Can start work immediately

Job Objective:

•   Support customers, address enquiries and facilitate transactions to cater to customers’ needs (process sales orders)

Core Responsibilities:

Account Management

• Build relationships with existing customers by understanding their needs and assisting with their queries
• Manage customer orders and communicate requirements to internal stakeholders (Supply Chain, Operations, Finance, Quality Assurance, Logistics, Product Development)
• Update customers of the status of shipments, monitor their credit terms and assist with the collection of payments
• Receive all customer-supplied items delivered to the plant, and arrange delivery or self-collection of products
• Plan material schedule for key private label customers
• Prepare costing, quotations and administrative duties of the Business Development department
• Verify and endorse purchase orders and process sales orders
• Analyse customer order history, monitor repeat orders, take actions to understand situation and alert the Business Development Manager/Senior BD Executive on follow-up actions
• Manage SAP B1 system and update relevant information (orders) for production and internal stakeholders

Job Specifications:

Minimum education qualifications:

• Diploma in any discipline
• Bachelor’s degree in any discipline an advantage

Minimum years of experience:

• 2 years of relevant experience in Business Development for diploma or degree holders
• Previous sales / customer service / telesales experience will be a plus

Key job-specific competency requirements:

• #Proactive in building relationships and proposing solutions

• Highly meticulous and able to meet tight deadlines
• Good interpersonal skills
• Good analytical and problem-solving skills

• Proficient in verbal and written English and/or Mandarin to be able to interact with customers effectively

• Basic proficiency in MS Office Word and Excel
• Knowledge of SAP B1 an advantage

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

​We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• 5 days’ work week
• Attractive incentive and bonus
• Staff rates at Accor hotels in Singapore and worldwide
• Birthday leave

Key Responsibilities

• Provide sales administrative and commercial support to the team on daily operations.
• Prepare, draft, process, and send contracts, agreements, and related commercial documents to clients.
• Monitor and verify booking records and commission reports to ensure accuracy between online bookings and internal hotel systems, and resolve discrepancies identified during reconciliation processes.
• Process and charge guests’ credit cards for online bookings in accordance with company procedures and payment policies.
• Assist in generating reports, maintaining records, and ensuring proper documentation filing.
• Coordinate with internal departments including reservations, finance, revenue, and operations teams to support commercial activities.
• Handle email correspondence and respond to operational or administrative enquiries in a timely manner.
• Support sales and commercial initiatives, projects, and ad-hoc tasks assigned by management.
• Check hotel descriptions, facilities, room types, photos, policies, and location details on OTAs.
• Ensure content consistency across platforms such as Booking.com, Expedia, Agoda, Trip.com, and others.
• Identify incorrect, outdated, or missing information and coordinate updates with the relevant OTA account managers or internal teams.

Requirements

• Diploma or equivalent qualification in Business Administration, Hospitality, Sales, or related fields.
• Prior experience in sales support, hotel operations, reservations, or administrative roles will be an advantage.
• Familiarity with online booking and distribution channels is preferred.
• Good organizational skills and attention to details
• Proficient in Microsoft Office applications, especially Excel and Outlook.
• Ability to multitask and work independently in a fast-paced environment.
• Good communication and coordination skills.

Junior Operations Executive (Language Support & Client Services)

Full time

Entry-level

Salary: $2,300-2,800

12-month contract (with 3-month probation period), renewable

Company & Role Overview

Favella Translations is a Singapore-based translation agency supporting international clients in the legal, financial, medical and luxury sector with precise, time-sensitive translation and interpretation in 30+ languages.

As a Junior Operations Executive, you will be supporting the day-to-day operations of the business and work directly with our founder and Head Translator. Through mentoring and training within a small specialised team, you will develop practical skills to handle administrative tasks, coordinate linguistic projects, and successfully liaise with international vendors and clients. 

From arranging interpreters for foreign diplomats to coordinating the translation of high-stakes contracts, you will be involved in delivering top-notch services in an international and multi-cultural environment with strong opportunities for growth.

We are looking for a team player with the right attitude - someone who shares our values of precision, service mindset, and ambition to continuously improve. If this sounds like you, we look forward to working together.

This role is designed as a structured learning pathway into operations management, with the goal of becoming fully independent within 6-9 months.

Key Responsibilities

Operations & Administration

• Organise and prepare project files and documentation

• File invoices and expenses for internal records

• Maintain accurate databases for projects, clients and vendors

• Support with ad hoc administrative tasks such as booking courier deliveries and attending legalisation appointments

Project Coordination 

• Assist with client enquiries and quotations across channels (email, WhatsApp and phone)

• Outsource projects to vendors and track project timelines

• Ensure projects are delivered accurately and on time

Language Support 

• Attend to client calls and enquiries in Mandarin 

• Support quality checks on translated documents
  

You Are a Great Fit If You:

• Have a strong command of English and Mandarin (written and spoken)

• Are highly organised, able to manage multiple tasks and prioritise while maintaining accuracy

• Take pride in getting details right and completing tasks properly

• Are reliable, punctual, and able to follow through without constant supervision

• Have a clear and professional communication style

• Have a positive, self-improving attitude and strong willingness to learn

• Bonus point: Knowledge of Traditional Chinese and/or dialects (e.g. Hokkien) or another language (e.g. Bahasa Malaysia) is a plus but not required.

What you will gain

• Direct training and mentorship from the founder

• Training in a wide scope of operations, language and client services: you will be learning a lot every day, with strong opportunity for career progression

• International and multicultural working environment, liaising with clients and vendors from all over the world

• Exposure to work with top-tier law firms, embassies and international clients

• Work from office in a central location in Singapore

• A clear pathway to handling projects independently within 6-9 months
  

Additional Details and Requirements

• Singapore Citizens or Permanent Residents only

• Diploma holders with 0-3 years of experience (fresh graduates welcome)

• Previous experience in administration, customer service and operations support roles highly desirable

• Salary: SGD 2,300-2,800

• Location: Central Singapore
  

How to Apply

Submit your application to careers@favellatranslations.com with your CV in attachment and a cover letter addressing the following 3 questions:

1. Why do you want to work with us at Favella?

2. Why do you believe you are a good fit for this role? Include practical examples of how you have demonstrated relevant personality traits and skills in your previous jobs (if none, in your studies or hobbies).

3. Tell us about the hobby you are passionate about: how you have excelled in it, what hurdles you have encountered and how you have overcome them. What lessons did you learn from the experience?

Keep it simple and personal - we want your personal voice, character and values to shine through your writing. Your application will be read by a person, so please make your piece truly yours and limit the use of AI.

Hiring Process and Timeline

The hiring process will involve a screening of the applications, followed by 2 rounds of interviews (the first of which will include a written assignment to test your critical thinking skills). 

Applications close on 19 June 2026 at 23:59 SGT.

Only successful applicants in each round will be notified.

Job Description

• Responsible to update customers on shipment status and addressing customers’ enquiries on shipment movement and arrangement.

• Liaise with customers to obtain necessary information for shipping documentation generation.

• Enter shipment data in freight management software system.

• To coordinate closely with other vendors/shipping lines/overseas forwarding agents to ensure smooth arrival and delivery of customers’ shipments.

• To provide necessary support to the Freight Logistics Department to assist in addressing customers’ enquiries and preparing quotations (where necessary).

• To prepare shipping documents.

Job Requirements

• Min Diploma or Degree Level or equivalent

• Strong in Microsoft Office Word, Excel, PowerPoint.

• Ability to work in a fast-paced environment and cope with pressure.
  

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or submit your resume to ref71@trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lee Jia Xiang

EA Personnel Reg No: R25158171

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

​We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• 5 days’ work week
• Attractive incentive and bonus
• Staff rates at Accor hotels in Singapore and worldwide
• Birthday leave

Responsibilities:

• Communicate with guests and/or customers to understand their preferences and needs and gather feedback
• Investigate and handle concerns and feedback received from guests and/or customers
• Communicate to relevant personnel and/or team members regarding guests and/or customers with specific needs
• Take action to address guests’ and/or customers’ concerns and feedback
• Handle Reservation Amendment Requests
• Handle Reservation Amendment / Cancellation Requests
• Handle Guest Complaint/ Guest Special Requests
• Handle Pre-Authorisation Of Guest’s Credit Card
• Handle Waiver Request

Requirements:

• Working knowledge in PMS will be an advantage
• Detailed oriented individual
• Able to work independently
• Strong interpersonal and communication skills

Job Description:

1. Manage Customer Maintenance Contracts:

Follow up on maintenance contract statuses and update as necessary.

Prepare new & renewal agreements for maintenance contracts

2. Quotation and Order Processing:

Prepare and follow up quotations for customers both before and after service delivery.

Process and follow up customer purchase orders (PO) and internal purchase requisitions (PR) to suppliers.

Generate Delivery Orders (DO), Packing Lists, and Sales Invoices in accordance with customer PO requirements.

3. Customer Support:

Address inquiries from customers and branches regarding spare part prices and stock availability.

Provide timely and accurate responses to customer queries.

4. Sales Order Management:

Efficiently process sales orders into SAP for accurate record-keeping and inventory management.

5. Maintain strict confidentiality regarding all company data and sensitive information.

6. Perform any other duties assigned by supervisors and management as needed.

Job Requirement:

• Minimum Diploma in Business Administration/Business Management or other related Diploma.
• 2 - 3 years of experience in Sales Admin or Customer Service-related job.
• Basic knowledge in industrial equipment distribution or spare part management.
• Strong communication (both verbal and written) and interpersonal skills.
• Independent and self-motivated, desire to acquire new knowledge, good initiative and with positive working attitude.
• A team player, able to blend in with any groups and work successfully as part of a team.
• Good analytical and problem-solving skills.
• Detail-oriented, meticulous, able to work in a fast-paced environment.
• Able to prioritize effectively, well organized and accomplish assignments within the deadline.
• Proficient in SAP, Microsoft Words, Excel.

At Powerzone H2 Technologies Pte Ltd, we are dedicated to delivering excellence in our industry. We are seeking a capable, proactive, and highly organized Customer Service Executive to bridge the gap between our clients, internal technical teams, and management. If you thrive in a dynamic environment, love streamlining processes, and pride yourself on exceptional client relationship management, we want you on our team.

Job Summary

The Customer Service Executive will play a pivotal role in managing the end-to-end lifecycle of customer accounts—from initial inquiry and contract vetting to order fulfilment, delivery, and after-sales support. You will serve as a key coordinator between clients, suppliers, and internal departments (Sales, Operations, Finance, and Directors) to ensure seamless operations and high customer satisfaction.

Key Responsibilities

1. Sales & Order Management

• End-to-End Order Processing: Handle the generation and processing of quotations, sales agreements, Purchase Orders (PO), Proforma Invoices (PI), Delivery Orders (DO), packing lists, and invoicing.

• Inquiry Management: Attend to new and existing customer inquiries (online and offline) promptly and professionally.

• Commercial Documentation: Handle and assist with the preliminary vetting of Non-Disclosure Agreements (NDAs), Memorandums of Understanding (MOUs), and commercial contracts.

2. Operations & Logistics Coordination

• Supply Chain Fulfilment: Organize delivery services, manage shipping lead times, and develop Standard Operating Procedures (SOPs) for air freight and export shipments.

• Technical Liaison: Facilitate communication between customers and suppliers regarding technical inquiries, feedback, and information translation, ensuring client demands are met.

• Operational Support: Assist with product development admin, formulate serial numbers for new orders, and manage warranty forms and customer questionnaires.

3. Client Relationship & After-Sales Support

• Account Management: Build and maintain strong, trusting relationships with clients; provide periodic follow-ups to both existing and potential clients.

• Issue Resolution: Handle customer feedback and coordinate internally to resolve issues smoothly, ensuring final project handovers meet expectations.

4. Data, Reporting & Administrative Support

• Executive Scheduling: Manage calendars and coordinate meeting appointments for Company Directors with clients and/or suppliers.

• Data Maintenance: Tabulate supplier data, update the PZH2 pricing table, maintain accurate customer databases, and track service progress.

• Project Filing: Ensure proper documentation, archiving, and final project filing for audit and operational readiness.

Requirements

Education & Experience

• Minimum Qualification: Diploma or equivalent in Business Administration, Supply Chain, or a related field.

• Experience: 1–3 years of experience in sales coordination, operations support, customer service, or a client-facing role.

• Experience in engineering, green energy, logistics, or technical service industries is highly advantageous.

Skills & Competencies

• Communication: Exceptional interpersonal and communication skills is required to communicate effectively with clients and suppliers.

• Organizational Skills: Strong multitasking abilities with a sharp eye for detail and the ability to work under tight deadlines.

• Problem-Solving: Patient, responsible, and highly customer-oriented with a proactive approach to handling feedback.

• Independence & Teamwork: Ability to work autonomously with minimal supervision, while remaining a collaborative team player.

Preferred Qualifications

• Familiarity with digital communication tools, CRM software, and ERP systems.

• Experience handling high-volume inquiries and basic technical/contractual documentation.

What We Offer

• Competitive salary and benefits package.

• A dynamic, collaborative, and forward-thinking work environment.

• Opportunities for career growth and professional development.