Total 770 Customer Service / Call Centre job vacancies

Responsibilities

• Receives visitors to the office and advises relevant internal party of their arrival.
• Ensures refreshments are provided to visitors and internal meeting coordinators
• Manages meeting rooms bookings and ensures meeting rooms are clean and prepared as appropriate in advance of meetings
• Assist with setting up video conference equipment when IT staff are unavailable
• Operates telephone switchboard, ensuring incoming calls are answered promptly
• Receives incoming mail from postal service and courier companies
• Arranges for relief cover at lunchtimes, during annual and other leave and other times as necessary
• Assist visiting staff with arranging local travel as required
• Assist vendors with carrying out routine office equipment readings, minor repairs such as light bulb replacement
• Provide support cover for Investment Banking secretaries during their absences
• Attending to email and telephone requests, arranging meetings or conference calls and arranging in-house lunches.
• Booking or making changes to travel arrangements
• Assist with ad-hoc duties as assigned

Requirements

• Minimum 2 years of experience in Secretarial and Receptionist duties
• Proficient in MS Office
• Able to handle fast-paced environment

Interested applicants please email your resume to meganng@recruitexpress.com.sg

Megan Ng Su Ting (CEI: R23115059)

Recruit Express Pte Ltd

EA Licence No: 99C4599

*** We regret that only shortlisted candidates will be contacted.

Job Details:

• Contract: 1 year  + UP to 1 month completion bonus

• Working Hours: Mondays to Fridays, 9 am to 6 pm

• Working Location: Ang Mo Kio

Job Scope: 

• Order management - closing of orders and invoicing

• To follow up with native Korean speaking customers and business partners to manage quotations, order fulfilment, part returns management and collections follow up

• The focal point for external customers & business partners on quotations, order acceptance, order fulfilment, part returns management & collections follow-up.

• To respond to quotation requests & ensure that pricing, discounts, terms & conditions comply with company policies.

• To communicate & negotiate with external customers & divisions on products delivery dates.

• To implement key processes in Customer Services & be pro-active in initiating & leading projects to improve & streamline order management tasks.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile https://sg.persolgo.com/job/apply/15978

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394  • EA Registration No. R23117223 (Poh Siew Ling)

Job Description:

Programming

Curate, conduct, evaluate and review appropriate programmes and activities.

Lead and conduct Physical Activities in the following:

• Instruct members in the performance of motion exercises, mobility training and strength conditioning exercises
• Perform pre/post program functionality assessment
• Ensure the safety of the participants
• Conduct attendance recording and registration of existing and new seniors
• Taking of vital signs of seniors
• Produce program materials
• Identify and approach seniors to participate in activities at the centre

Community Care

• Interacting with and engaging seniors to develop a supportive relationship with the seniors
• Assist the Centre Lead to plan, conduct, evaluate and review Community Outreach to seniors
• Conduct case work management and to apply for relevant social grants/schemes

Administration

• Assist Centre Lead/Manager in the preparation of budgets, monitoring of Centre KPIs/OKRs ,preparation of grant submission to sponsors, manage and support volunteers

Requirements:

• Candidates with no experience are welcome to apply
• Proficiency in G-suite is an advantage
• Good interpersonal skills

Backed by Ant International, EPOS is Singapore’s leading solutions provider, empowering SMEs to digitise and grow.

Responsibilities:

• Maintain high levels of customer satisfaction at all times
• Provide product training for new clients
• Answer inbound enquiries and provide information pertaining to queries, complaints and feedback
• Manage and resolve customer complaints and feedback
• First contact resolution of all cases handled
• Escalate and work with support team for complicated issues, and ensure issues are resolved and followed up properly
• Portray a positive and helpful attitude to external and internal customers
• Provide ideas to improve customer experience

Benefits:

• Full training and guidance for candidates
• Skills Development Program
• Acquire both technical and soft skills that will ensure long-term career stability and personal growth
• Advancement based on performance instead of seniority
• Good career advancement
• Incentives based on performance
• Dynamic and friendly environment – Not for the dull and boring

Requirements:

• Minimum 1 year experience in customer service.
• Excellent communication skills
• Display a positive attitude towards learning
• Training will be provided, technical knowledge is not required
• Ability to learn and acquire product knowledge: good attitude and hardworking
• Shows initiative and is proactive
• Detail oriented, honors deadlines, keeps promises, and maintains service standards
• Friendly, cares about customers, able to handle stress
• Able to talk to customers with confidence, civility and tact

Details:

1 Year Contract
Up to $2,700
10am – 7pm (Rostered 4 weekdays and 1 weekend)
Central

Duties:

• Respond promptly and professionally to customer's enquiries via emails, hotline and in-person
• Assist in resolving customer complaints and issues to ensure satisfaction.

Requirements:

• Proven experience in a customer service role, preferably in email support.
• Excellent written communication skills with a focus on clarity and professionalism.
• Strong problem-solving skills and ability to handle difficult situations.
• Familiarity with customer service software and tools is an advantage.

Interested applicants, please click Apply Now

Chow Zi Qing
R2199258
Revup Proservices Pte Ltd
EA.24C2366

Key Responsibilities:

• Qualify, pursue and close large-scale new services businesses and drive successful renewal.
• Work on Business and Financial models. Provide business rationale and risk assessment to management.
• Lead contract negotiation and closure.
• Effective engagement with Deal Pursuit team, Services Delivery team, & Professional Services team, etc.
• Client Relationship Management:
• Develop a positive relationship with customer shareholders, channel partners, sales counterparts, and executive sponsors to drive Managed Services & Business Process Operations adoption.
• Act as the primary point of contact for all customer inquiries, concerns, and escalations, ensuring timely resolution and satisfaction for Managed Services & Business Process Operations.
• Develop customer engagement strategy and execute accordingly.
• Strategic Account Planning:
• Collaborate with clients to understand their business objectives, challenges, and opportunities.
• Develop and execute strategic account plans to align our Services and Solutions with the client's goals and drive value-added services.
• Become the “trusted advisor” on Document & Workplace services to address the client’s business environment and challenges.
• Customer Success Advocacy:
• Serve as a customer advocate within the organization, championing customer needs and requirements to relevant internal teams.
• Proactively identify opportunities for upselling or cross-selling additional services to enhance customer success and satisfaction.
• Influencing product roadmap and continuous improvement opportunities.
• Provide the right training sessions to induce more customers’ usage:
• Develop, plan and conduct onboarding, refresher and relevant training courses to drive adoption and usage of our product, solution and services.
• Provide ongoing training and support to clients to maximize the utilization and effectiveness of our offerings.

Qualifications:

• Bachelor's degree in Business Administration, Computer Science, or related field.
• Proven experience in customer success management, preferably within the IT services and solutions industry.
• Strong understanding of IT hardware, cloud technologies, and software solutions.
• Independent ownership of work streams/projects and deliverables is a pre-requisite
• A strong ability to collaborate internally with people across sales and corporate responsibilities.
• Experience in customer engagement, strong probing skills to understand customers’ pain points
• Strategic thinker with a proactive approach to problem-solving and decision-making.

EA License No.: 11C5502

EA Reg No.: R23114633

Customer Acquisition Executive (Banking Products)

Key Duties & Responsibilities

•  Handle customer enquiries and service requests
•  Coordinate order processing and delivery arrangements
•  Filing and following up on invoices with issues
•  Issue credit notes
•  Submit invoices through customer portals
•  Update customer pricing in the system
•  Provide general administrative and customer support
•  Perform other ad-hoc duties as assigned

Requirements

•  Good communication and interpersonal skills
•  Customer-oriented and able to work in a fast-paced environment
•  Basic computer knowledge (e.g., MSO ice, ERP system)

Remuneration & Working Hours

•  13th month Annual Wage Supplement
•  Annual Performance Bonus/Increment
•  Dental Allowance
•  Company Lunch
•  Birthday Bonus
•  Corporate Healthcare Insurance
•  Corporate Medical Review Reimbursement
•  Annual Overseas Team Building Incentive Trip
•  Working Hours: 7.30am to 4.30pm Monday to Friday and 7.30am to 12.00am Saturday
•  Location: Tuas (Company transport provided from Jurong East/Boon Lay MRT)

Our aim is to Make Manufacturing Possible by delivering fast, quality, cost effective solutions worldwide. Machines break and downtime can cost companies millions in lost revenue. EU Automation has access to a global supply of automation parts at our fingertips, ensuring that manufacturers across the world can avoid unnecessary downtime.

The Opportunity:

Weare seeking a detail-oriented and organized Warranty Support Executive to manage warranty claims, returns, and logistics coordination. This role ensures high customer service standards while maintaining compliance with company policies and trade requirements.

You will handle end-to-end warranty and return processes, including claim assessment, documentation, and shipment coordination, working closely with customers, suppliers, and internal teams to resolve issues efficiently.

The ideal candidate is a strong communicator with solid organizational and problem-solving skills, able to thrive in a fast-paced environment. Experience in logistics, trade compliance, or warranty administration is advantageous.

Requirements of Warranty Assistant:

• Strong communication and customer service skills to communicate with customers, suppliers, and internal teams effectively
• Proactive, detail-oriented, and well-organized with a strong problem-solving mindset
• Able to work independently as well as effectively in a team environment
• Sound decision-making skills, with the ability to assess, authorize, and process warranty claims in accordance with company policies
• Able to work in fast-paced environment and multitasks
• Computer literate with working knowledge of Microsoft Office and Excel
• Ability to read and interpret safety rules, operating procedures, and terms & conditions
• Knowledge of global freight, trade compliance, customs procedures, and Incoterms is an advantage
• Minimum GCE ‘N’/‘O’ Level or Diploma in any discipline

Responsibilities of a Warranty Support Executive include:

• Process warranty and return claims and shipments through internal CRM systems on a daily basis
• Manage customer enquiries and complaints, ensuring timely and effective resolution
• Arrange collection of parts from customers and coordinate shipment to suppliers for repair via couriers such as DHL and FedEx Including preparing all shipping documents (e.g., HS codes, commercial invoices)
• Place orders and follow up with suppliers for required replacement parts or repair status and lead times to ensure timely updates and resolution
• Liaise with internal departments including Logistics, Customer Service, and Sales to solve the warranty case as well as provide updates on timely basis
• Handle customs clearance processes, including import documentation, duty/tax verification, and query resolution.  
• File claims with carriers for lost or damaged shipments with LOA and POA letter.
• Support the Admin team in processing courier invoices and submitting them to Accounts for payment when required
• Support Customer Service team when required, particularly during staff leave and peak periods, to ensure continuity in handling enquiries, order updates, and customer communications

The Benefits:

• Additional annual leave accrued yearly
• Hybrid Working Policy upon confirmation
• Finish work early on Friday to kickstart your weekend
• Enhanced maternity and paternity leave
• AIA health insurance - Upon passing probation
• Coffee and Tea provided
• Celebration of seasonal and life events
• Professional development opportunities

You will be the voice and face of our company, bridging operations and clients to ensure every order, delivery and request runs seamlessly.

Key Responsibilities:

Handle customer enquiries via communication channels such as phone, email and WhatsApp in a professional and timely manner;

Coordinate laundry pickup and delivery schedules with operations and logistics teams;

Prepare service quotations, delivery orders and billing documents;

Maintain accurate records of customer transactions and service feedback;

Follow up proactively on service issues, customer complaints and resolution tracking;

Build positive, long-term relationships with clients to enhance customer satisfaction and loyalty.

What We are Looking For:

Minimum GCE ‘O’ Level/Diploma in Business, Hospitality or equivalent

At least 1–2 years of experience in customer service /client coordination

Strong communication and interpersonal skills

Proactive, resourceful and customer-oriented with good problem-solving attitude

Comfortable using Microsoft Office, data entry and basic ERP/CRM systems

Working Hours: 4 X Weekdays + 1 Weekend (9am-6pm)

Key Responsibilities

• Support daily centre operations, including client registration, attendance, payments, and record management.
• Handle enquiries, calls, appointment scheduling, and client follow-ups.
• Assist in preparing teaching/therapy materials and support classes when required.
• Maintain centre organisation, cleanliness, and inventory.
• Ensure proper documentation, compliance with regulations, and accurate reporting.
• Support business development efforts, including outreach, marketing materials, and social media content.
• Build strong client relationships, manage feedback, and conduct centre tours.
• Assist with staff scheduling, timesheets, and coordination, including support for interns.
• Prepare financial reports, invoices, and assist with regular submissions to HQ/ECDA.
• Perform ad hoc duties as assigned.

Interested applicants, please send your latest resume to jinkai@talentsatwork.sg or WhatsApp me at 98811690.

Talents@Work Pte Ltd (21C0501)

Tan Jin Kai (R23115830)

Responsibilities:

• Conduct administrative and operational tasks.
• Work towards company target as a team and maximise student retention.
• Delivery professional and high-quality service experience.
• Identify customers’ needs and maintaining a continuous high level of customer service delivery and satisfaction.
• Ensure proper check-in management is practiced at the centre.
• Assist with crowd management during peak period.
• Work closely with the Sales enrolment team and provide regular feedbacks and insights to achieve greater customer intimacy.
• Proactively attend to customers’ feedback and challenges in a professional manner.
• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
• Drive efforts to improve operational processes and systems.
• Perform any other duties and responsibilities as and when assigned by Management.

Requirements:

• Required to work on both weekend
• Must also be able to liaise & effectively communicate with Mandarin speaking students / parents
• At least 2 to 3 years of working experience in operations and customer service
• Excellent command of spoken and written English
• Good communication and interpersonal skills
• Highly motivated and positive-minded
• Able to work in a fast-paced environment
• Prior experience in the private education industry would be an added advantage

Note:

Applicants will have to wait 2 months before getting onboarded after successful interview. If you are currently on a contract that is ending in the next 1-3 months or more, now is a good time to apply.

Job Description:

• IT troubleshooting.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work.
• Support IT projects e.g. coordination with stakeholders and employees, data progress tracking.
• Facilitate IT configuration changes and account access rights.
• Guide users on the policies, processes and responsibilities in management of IT devices and accounts.

Skills & Experience Needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience

Other Information:

• Location: Hillview
• Performance Bonus
• 18 Days Annual Leave
• Contract up to Jan 2029
• Monday to Friday: 8.30am to 6.00pm

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s PDPA.

Why Join Us?

• 44-hour work week, 5 days
• In-house staff canteen with meals provided
• Convenient location, just a short walk from Tuas Link MRT
• Exclusive staff discounts
• Access to a fully equipped in-house gym
• Immediate hiring, start work right away!

Job Responsibilities

• Prepare sales orders, delivery orders, invoices and other necessary documents
• Attend to customers queries with prompt and professional service
• Ensure timely execution of customers’ orders
• Communicate with customers via various channels.
• Liaise with internal departments and/or third parties to process order requests from customers.
• Maintain good relationships with customers by providing excellent sales support and accurate product information.
• Handle and resolve customers feedback issues.
• Any ad-hoc duties as assigned by Manager.

Job Requirements

• Diploma in any relevant discipline
• At least one year of experience in customer service is preferred
• Customer-oriented with positive attitude and pleasant personality
• Excellent interpersonal, communication, problem solving and phone/email etiquette skills
• Can work independently in a fast-paced environment with minimum supervision

Job Description

As a Customer Service Executive at JIJI PTE LTD, you will be the frontline of our e-commerce operations, supporting customers across multiple platforms. You'll handle enquiries, resolve issues, and ensure every customer enjoys a seamless shopping experience—from order to delivery.

Key Responsibilities

• Respond promptly to customer enquiries via chat, email, and phone
• Assist customers with order tracking, product enquiries, and aftersales support
• Coordinate with logistics and internal teams to resolve delivery or stock issues
• Handle return/exchange requests and follow up with customers professionally
• Update customers on order statuses and ensure timely resolution of issues
• Maintain service quality and support platform ratings (e.g. Shopee, Lazada, website)

Requirements

• Entry-level candidates are welcome; training provided
• Strong communication and problem-solving skills
• Customer-first mindset and a calm, professional attitude
• Able to multi-task in a fast-paced, e-commerce environment

Why Join Us?

Friendly and supportive team culture

Opportunities to grow within a fast-moving e-commerce company

Apply now and help us deliver better online shopping experiences at JIJI!

Location : Geylang Bahru
Working Hours : 8am-5pm, 5/6 work days alternate rotation weekly, including weekends (open to work 9.30am-6.30pm)
Salary Range : Basic Up to $3,000 per month + VB + On Duty Incentive

Responsibilities

• Attend to incoming phone calls and respond to basic customer enquiries
• Record customer details and pass information to the Sales Team for follow-up
• Perform accurate data entry and maintain proper records
• Take turns holding the company duty phone; successful conversions will receive incentives
• Provide respectful and professional service in all interactions

Requirements

• Prior customer service or call-handling experience preferred
• Able to handle sensitive conversations with empathy and professionalism
• Comfortable working in the funeral services industry (no physical handling of deceased required)

Email resume to chiewjie@recruitlync.com
Good Luck! Only shortlisted candidates would be notified.
Recruit Lync Pte Ltd 22C1000
Lim Chiew Jie R25157870

Operations Customer Service Executive (OCSE) x2 
Salary: $3000 - $3500
Working Time: Monday - Friday, 8.30 am – 5.30pm / 9am – 6pm (can choose)
Working Location: Paya Lebar

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• With 1 - 2 years work experience in Freight Forwarding 
• With permit declaration through Tradenet is preferable
• Computer literacy eg: proficient in MS Word & Excel etc

Tee Xin Li Reg No: R24121619 | The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• Assist maintenance and BSC team for HDB project defects and rectification works
• Liaise with residents and contractors when necessary
• Joint inspection with consultants or residents when required
• Other ad-hoc duties as assigned

Qualifications:

• Minimum a Diploma in Civil Engineering or ‘A’ Level with 2 subjects passed
• Possess WSQ Certificate in Service Excellence would be an advantage
• Customer oriented with good communication and interpersonal skills
• Experience in customer relation works and fair construction knowledge would be an advantage
• Able to perform extended office hours (REQUIRES TO WORK WHOLE DAY ON SATURDAYS)
• At least 1 year of experience in a HDB BTO project
• Effectively bilingual in English and Mandarin (in order to handle queries and feedbacks from Mandarin-speaking residents/associates in regards with the maintenance matters.)

JOB DESCRIPTION

• To assist the Customer Service Supervisor in the daily operational tasks

• To promptly handle Customer’s & Overseas enquiries on Air Export Booking / Air Import arrangements

• Liaise with Airlines / Co-loaders for space booking

• Liaise with transporters on cargo collections / deliveries

• To service assigned customers as 1 contact window for both import/export

• To liaise with overseas agents on the various requirements and rates

• To ensure compliance with customer’s Standard Operating Procedures

• To complete job invoicing and permit declarations for Air Import / Export jobs

 REQUIREMENTS

• Diploma/ Degree preferred

• Minimum 3 years' experience in freight forwarding with air freight and/or with master co-loader knowledge

• Team player with strong operational knowledge

• Possess good customer service & coordination skills

• Possess excellent communication and interpersonal skills

• Pleasant/Positive personality, self motivated with a desire to excel

• Proficient in MS Office

• Ability to work independently

• DGR trained will be an advantage

We are seeking an experienced Social Care Programme Executive for our upcoming nursing home in Hougang, scheduled to begin operations in early 2026. Initially, you will be required to start at our current branch in Macpherson by the end of 2025.

The Social Care Programme Executive will be responsible to design and execute a social care programme to engage our Nursing Home residents and enrich their lives in an individual or group based setting. You will work with our nursing and allied health team to provide social care and activities for our residents. You will also be in charge of recruiting, training and organizing volunteers in order to support social care programmes for our residents.

Your roles and responsibilities will include but is not limited to:

• Engaging residents in meaningful activities to enrich their lives, stimulate their cognition and improve social interaction between residents and with the community.
• Plan and implement individual and group-based social activities according to residents’ preferences together with our allied health staff to support our residents’ social needs and improve their mental health, such as personal grooming (make up, hair styling), group cooking and gardening activities.
• Provide a supportive and inclusive environment during these activities so as to encourage our residents to participate actively, and maintain their independence and functional abilities.
• Plan and implement outings and other external activities and collaborations for our residents.
• Recruit, train and organize volunteers to support our residents, including: 1) Tracking and accrediting volunteers and maintaining a database of volunteers and other partners. 2) Developing and maintaining partnerships with community partners, corporate organizations and other volunteer groups/ individual volunteers.
• Provide support to allied health staff in any other areas as required in order to meet our residents’ social care needs.
• Any other duties as assigned.

Requirements

• Minimum diploma/ degree in any discipline or equivalent.
• Qualifications in Social Service will be an additional advantage.
• Passionate about interacting with and helping the elderly.
• Strong interpersonal skills to interact with our residents, colleagues and external partners.
• Creative and innovative in designing and planning of activities and programmes.
• Meticulous in maintaining updated records of volunteers.
• Good knowledge of Microsoft Office.

• Handle air export bookings and shipment arrangements
• Coordinate with customers and internal stakeholders to meet delivery schedules
• Prepare invoices, permits, reports, and Airway Bills accurately and on time
• Update customers on flight details, freight status, and delivery progress
• Follow up on cost approvals, GST billing, and payment collection
• Attend to customer enquiries promptly and professionally

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd 
EA License No. 20C0270

WhatsApp: +65 90820021 (Kyler)
Email: kylergan.supreme@gmail.com

5 days, 8.45am-6pm, 1 half Sat (9.30am-12pm) once in every 3 months
Salary: $2800- $3200, open to negotiate depends on experience
Location: Jalan Pemimpin, Singapore (Marymount)

Responsibilities:

• Provide support to the sales department
• Coordinate between customers, transporters, warehouses, and internal teams
• Prepare documentation for import, export, transshipment, and delivery order (D/O) release
• Verify all related costs and charges
• Handle customer enquiries on freight rates, shipment tracking, and related matters
• Liaise with overseas agents and customers to ensure smooth shipment processes

Requirements:

• Min 1-2 years of working experience in freight forwarding is required for this position.

The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683

Customer Service Officer/Executive (Export) /Mon-Fri, 9am -6.30pm; Alt Sat, 9am -1pm

• Attend calls and provide flight details to customer upon receiving booking within the SLA.
• Check on Export Documents accordance to compliance and Airfreight rates apply is correctly.
• Apply export permit and other export custom documents processed on timely manner
• Monitor onboard status and informed customer on any abnormality.
• Liaise with departments to address the concern (Ops , Warehouse , Traffic , planning team)
• Update on new changes / requirement by airlines or governmental requirement
• Ensure monthly customer report is submitted.
• Experience in using CargoWise ERP system

Interested applicants, send in your updated resume by clicking “Apply Now”.

Lin Weikang
EA Personnel No: R21102570
EA License No: 23C1894

< This is a 6-months maternity cover position. >
Working Location: Tengah

The Administrative Executive will be responsible to the Centre Leader for all administrative details related to the day-to-day operations of the centre and provide customer care services to students and their parents during their stay with the school.

Job Roles & Responsibilities

1. Administration:

Support the centre with data entry of child transactions into Little Lives and ECDA CMS system. This includes:

• Child Transactions: Enrolment, Withdrawal, Transfer, Change of Program, Student Pass Application, Promotion of Children

• Subsidy applications in CMS for all new and existing cases

• Update of school fees changes in CMS at child level (yearly)

• Update of vacancy status in CMS

• Retrieval of documents for audit purpose

• Handles queries from existing and new parents and provide support whenever needed

• Liaise with both external and internal stakeholders such as ECDA subsidy officers, licensing officers, financial assistance officers to facilitate and resolve enrolment and subsidy/financial assistance application issues

• Responsible for proper storage of stationary and uniforms

• Perform general clerical duties

• Support operational work flow

• Upkeeping of children's P file

2. Enrolment:

• Maintaining a waiting list, calling parents up for enrolment when a vacancy arises

• Follow up with parents on the documents needed for enrolment

• Planning of orientation sessions for new enrolment

3. Finance:

• Issuing of ad-hoc invoices, e.g. first-time payment, uniforms purchase etc

• Checking of monthly fee invoices

• Creating of monthly GIRO deduction listing, updating of monthly payment

• GSII monthly reconciliation

• Adding the correct subsidies discount for each child

• Follow-up on discrepancies for any over-payment or under-payment of subsidy as well as subsidies adjustments in CMS

• Petty cash handling

4. Customer Service

• Meet and greet parents, students and visitors at the school

• Provide proper information about school fees and programs

• Handle calls/emails/walk-ins enquiries from existing and new parents

• Taking charge of the centre's inbox

5. Procurement

• Purchase items from suppliers for capital expenditures, kitchen, stationery, events, etc Prepare Expenditure Requisition Forms and obtain price quotations from suppliers

Job Requirements

• Minimum 3 GCE ‘O’ levels with at least B4 in English and credit in a second language

• At least 2 years of experience in an administrative role

• Good interpersonal skills, able to relate to people from different culture and languages

• Good written and verbal communication skills

• Able to work independently, multi-task and adapt quickly in a fast-paced environment

• Able to handle confidential information with discretion and integrity

• Proficient in MSOffice Applications

We offer a competitive remuneration package plus benefits to the right candidate. Suitably qualified applicants are invited to send your updated resume in via APPLY NOW button.

Customer Service Officer / Receptionist