Total 632 Customer Service / Call Centre job vacancies

COMPANY DESCRIPTION

Founded in 1976, Home Nursing Foundation (HNF) is a leading charity that provides home healthcare services in Singapore, regardless of our patients' ability to pay. Dedicated to all-round support for our patients, HNF delivers comprehensive care programmes to look after patients' emotional well-being and healthcare needs.Our HNF Wellness Day Care & Rehabilitation Centres offer an array of social activities, social support and holistic healthcare services to help our elderly stay independent in their own community.

RESPONSIBILITIES

• Support outreach, engagement, and publicity efforts to raise awareness and increase uptake of the Care Guides Programme and caregiver-related services.
• Conduct initial contact, screening, and basic needs assessment of caregivers and potential Care Guides.
• Coordinate and facilitate the matching, buddying, and onboarding process between Care Guides and caregivers.
• Provide ongoing coordination and basic support to caregivers and Care Guides, including check-ins, follow-ups, and escalation of issues where required.
• Assist in managing programme touchpoints on digital platforms (e.g., online forum, sign-ups), including responding to enquiries and supporting user engagement.
• Provide administrative and operational support for the programme, including scheduling, data entry, documentation, and maintenance of records.
• Support data tracking, monitoring, and reporting of programme activities and outcomes.
• Assist in organising training sessions, meetings, and engagement activities for Care Guides and caregivers, including logistics and administrative support.
• Work closely with the Senior Medical Social Worker and multi-disciplinary team to ensure smooth programme operations and coordinated care.
• Provide support in caregiver follow-ups and home visits where required, under supervision.
• Participate in supervision, training, and team meetings for professional development.
• Perform any other related duties as assigned by the reporting officer.

• Minimum Diploma in Social Work, Psychology, Social Sciences, or related field.
• Preferably 1-3 years of relevant experience in social service, community work, or healthcare settings.
• Possess good interpersonal and communication skills; with ability to engage caregivers and volunteers from diverse backgrounds
• Organised and detail-oriented, with ability to manage administrative and coordination tasks effectively.
• Passionate in caregiver support and community-based services.

The Care Guides Programme is a 2-year programme funded by NCSS. It aims to strengthen peer-based support for caregivers by training experienced caregivers as Care Guides to journey alongside new or stressed caregivers. It is a value-added initiative developed by HNF, leveraging on existing HNF & consortium partnerships' home care service presence & digital outreach through HNF's digital caregiver-support platform.

We are always on the lookout for people who care. People who have compassion for others and who understand the pivotal role home healthcare providers play in an ageing society like ours.

You'll make a difference in many lives, and while challenging, the job offers a sense of personal fulfilment like no others.

Embark on a meaningful career with HNF today!

If you have what it takes, we love to hear from you!

Kindly ensure that your NRIC no. is not stated in the resume.

We’re seeking a Customer Support Representative to handle communications across calls, emails, and chatbot, resolve user issues, document incidents, and collaborate with teams to deliver timely and effective service.   

Key Responsibilities:

• Conduct outbound calls to users.
• Provide first-call resolution to users contacting the public-facing hotline, offering advice and assistance on reported issues.
• Coordinate with other support teams or product teams as needed to resolve requests and issues promptly.
• Ensure accurate documentation, notification, escalation, tracking, and follow-up of all incidents, with primary focus on customer contact.
• Manage emails assigned by the team leader.
• Respond to inquiries via the Chatbot system.
• Handle calls from members of the public, addressing problems and queries while maintaining composure under pressure.

Requirements:

• Minimum of an O-Level qualification or equivalent.  
• At least 6 months of relevant work experience in customer service or a similar role.
• Ability to manage stress effectively while handling high call volumes and public-facing queries.
• Attention to detail in documentation, escalation, and follow-up processes.
• Capability to work collaboratively with cross-functional teams to resolve issues.

Interested candidates may apply through the application system or send it to sg-rscontracting@morganmckinley.com. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

• Morgan McKinley Pte Ltd
• Koh Boon Sien
• EA Licence No: 11C5502
• EA Registration No. R1110345

Responsibilities

• Provide first-level IT support by diagnosing and troubleshooting issues related to laptops, servers, internal systems, web applications, and mainframe platforms.

• Respond to and manage user-reported technical issues, ensuring timely resolution or escalation when required.

• Escalate complex incidents to Tier 2 IT support and follow up to ensure issues are resolved efficiently.

• Maintain and prepare regular reports on IT support activities for the team and supervisor.

• Conduct basic user training and provide guidance on IT systems and tools where necessary.

• Support ad-hoc IT initiatives, system implementations, or improvement projects as assigned.

Requirements

• Diploma in Information Technology or a related field.

• Minimally a year of relevant experience

• Strong customer service orientation with good communication and interpersonal skills.

• Ability to troubleshoot technical issues effectively with a proactive problem-solving approach.

• Good time management and basic project coordination skills.

• Broad IT knowledge including laptops, phone systems, web platforms, software applications, and mainframe environments.

Attention to: Debbie Tan (debbie.tan@elitez.asia)

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Debbie TAN | Registrations No: R26159853

Responsibilities:

• Greet and register patients
• Schedule patient appointment
• Coordinate specialists' consultation referrals
• Handle payments and respond to patient enquiries in a courteous and professional manner
• Manage patient concerns, ensuring timely resolution and escalation when necessary
• Communicate effectively with patients to provide a high level of customer service
• Will be stationed at Health monitoring station based on roster. Involved in taking height / weight and blood pressure for patients at Health monitoring station

Requirements:

• Minimum GCE ‘N’ level
• No exp needed, training provided
• Healthcare experience will be an advantage but not compulsory

$2500 (Fixed salary)

Interested candidates, please forward your resume to kevynhuang@recruitexpress.com.sg

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Brief Summary:
Join a dynamic team where you will play a crucial role in ensuring contract compliance and supporting various stakeholders for smooth operations. This position offers an exciting opportunity to leverage your expertise in contract management and collaboration.

Responsibilities:

• Coordinate with trading, accounts, hedging, and operations teams to ensure contract compliance.
• Manage the completion and timely issuance of contracts.
• Facilitate the onboarding of new customers, vendors, and relevant parties by ensuring all checks and coordination among stakeholders.
• Update and maintain the accuracy of existing customer and vendor master data.
• Obtain necessary approvals for smooth vendor and customer onboarding.
• Assist with trading exposure form approval processes, including confirming payment terms.
• Support the trading team with contract-related inquiries.
• Coordinate the acquisition of Waste Exportation Permits and TFS documents between relevant parties.
• Document and update the received dates for signed Sales Contracts and ensure proper communication with the Customer Service Team.
• Distribute Sales Contracts to buyers encountering issues with receiving documents from the system.
• Perform ad-hoc support duties related to trading and contracts.

Requirements:

• Diploma or higher, with a preference for a bachelor’s degree.
• Minimum of three years of relevant working experience.
• Familiarity with contract terms and trading processes is advantageous.
• Knowledge of SAP/BSM systems is preferred.
• Strong verbal and written communication skills are essential.
• Ability to demonstrate sound analytical and problem-solving techniques.
• Proficient in Microsoft Office Suite and other computer skills.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies.You acknowledge that you have read, understood, and agree with the Privacy Policy.

Job Description

• Supervise daily food production operations to ensure targets, quality, and safety standards are met
• Monitor production schedules and coordinate manpower allocation
• Ensure compliance with food safety and hygiene standards (e.g. Singapore Food Agency guidelines)
• Conduct regular quality checks on raw materials, in-process, and finished products
• Train and guide production staff on SOPs, hygiene practices, and workplace safety
• Maintain production records, reports, and inventory usage
• Troubleshoot production issues and implement corrective actions
• Ensure workplace safety standards are followed in accordance with company policies

Requirements

• Diploma or higher in Food Science, Food Technology, or related field
• 5 years of experience in food manufacturing or production environment
• Prior supervisory or team-leading experience preferred
• Knowledge of food safety standards such as HACCP and GMP
• Familiarity with regulatory requirements by Singapore Food Agency
• Strong leadership, communication, and problem-solving skills
• Ability to work in a fast-paced and temperature-controlled environment
• Basic computer skills for reporting and documentation
• Willing to work shifts, weekends, or public holidays if required

Job Description

• Supervise daily food production operations to ensure targets, quality, and safety standards are met
• Monitor production schedules and coordinate manpower allocation
• Ensure compliance with food safety and hygiene standards (e.g. Singapore Food Agency guidelines)
• Conduct regular quality checks on raw materials, in-process, and finished products
• Train and guide production staff on SOPs, hygiene practices, and workplace safety
• Maintain production records, reports, and inventory usage
• Troubleshoot production issues and implement corrective actions
• Liaise with QA, maintenance, and logistics teams to ensure smooth operations
• Ensure workplace safety standards are followed in accordance with company policies

Requirements

• Diploma or higher in Food Science, Food Technology, or related field
• 5 years of experience in food manufacturing or production environment
• Prior supervisory or team-leading experience preferred
• Knowledge of food safety standards such as HACCP and GMP
• Familiarity with regulatory requirements by Singapore Food Agency
• Strong leadership, communication, and problem-solving skills
• Ability to work in a fast-paced and temperature-controlled environment
• Basic computer skills for reporting and documentation
• Willing to work shifts, weekends, or public holidays if required

BE INSPIRED & INSPIRE OTHERS
Join US!

Founded in 2002, Mind Stretcher is the market-leading tuition & enrichment chain in Singapore. As educators with a difference, we seek to inspire & stretch the potential of all students, regardless of their individual ability. 

Mind Sparks is our student care brand under the Mind Stretcher umbrella and started only in late 2023. As we continue to grow and expand Mind Sparks, we are looking for a dedicated and nurturing Centre Manager to join our team. This is an exciting opportunity to assist the growth and to manage operations of our student care centre. We welcome like-minded talents who care deeply about educating our future generation.

What You'll Do:

As a Centre Manager at Mind Stretcher, you will work closely with the cluster manager and other student care teachers to run the daily operations of a centre, be involved with parental engagement, and manage delivery and quality of the curriculum on a day-to-day basis.

Key Responsibilities: 

Operations Management:

• Oversee daily operations of the centre including monitoring and managing staff schedules to ensure adequate coverage and compliance with operational requirements. 

• Implement and enforce operational policies and procedures.

• Ensure the quality of student care services, including academic support, recreational activities, and meal services.

• Manage the center's facilities, ensuring they are well-maintained, safe, and conducive for all  activities.

Parent Engagement:

• Foster, maintain regular and positive communication with parents or guardians, providing updates on student progress, addressing concerns, and fostering a collaborative relationship.

• Respond promptly to parent inquiries and concerns, fostering a positive and collaborative relationship.

• Plan and organize parent engagement events, workshops, and meetings to enhance parental involvement in the student care community. 

• Collaborate with parents to address their feedback and suggestions.

• Use feedback to make continuous improvements and enhance parent satisfaction.

Administration Task:

• Recruit, train, and supervise centre staff, including tutors and student care teachers. 

• Conduct regular performance evaluations and provide constructive feedback.

• Manage the budget for the student care center, including expenses related to staffing, supplies, and facilities.

• Maintain accurate and up-to-date records of student attendance, enrollment, and other relevant data.

• Oversee the enrollment process, including admissions, registration, and orientation for new students. 

• Collaborate with the marketing team to promote the student care center and attract new enrollments.

Other duties:

• Other ad-hoc duties assigned by Reporting officer. 

About you:

• Possess minimally Diploma in Early Childhood, Diploma in Care and Programme, or a related field  (Candidates without a Diploma but with relevant experience may apply). 

• Minimum 4 years of working experience in Preschool / Student Care environment with a track record of managing teams.

• Proficient in basic productivity tools i.e., MS Office (Word, Excel and PowerPoint)

• Ability to work effectively in a cross-functional and unstructured environment.

• Commitment to fostering a culture of continuous improvement and excellence.

• Excellent interpersonal and communication skills, with the ability to engage with parents, staff, and the broader community. 

• Knowledge of relevant regulations and standards governing student care centers. 

• Good communication, interpersonal skills and classroom management skills                                              

• Organised, detailed and proactive

What You'll Get:

• Opportunity to impact: Shape the future of our student care segment and directly impact the lives of students.

• Leadership and Autonomy: Autonomy to build and lead the teams, implement programs and practices.

• Innovative and evolving environment: Undertake in the ultimate challenge of building and building and managing something from the ground up.

• Wide range of staff benefits: Including health and training etc.

• Professional development and growth: Enhance your leadership skills and grow with other development opportunities.

Centre Manager

• Salary: $3500 - $4000

• Working hours: Mon, Tue, Fri, Sat n Sun | Off days: Wed-Thu |9am-6pm

• Location: Novena, Bukit Panjang and Tampines

Summary:

we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents

• Share the vision and recommend suitable coding programs for students

• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement

• Maintain customer relationships and build a strong community. Act as parents’ advocate and manage relationships with them

• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received

• Work with the teaching team to assess the students and follow up with parents for conversion

• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research

• Ensure that all customer information is properly documented and updated in our CRM system

• Relationship manager for our community, continue to track the progress of students and maintain relationships with parents

If you are keen to apply, please send me your resume and job applied for on WhatsApp at 9789 3505 or email me at anabel.thesupreme@gmail.com (˶ᵔ ᵕ ᵔ˶)

❄️Anabel Boon Xue Qi | Recruitment Consultant (R25159272) |

• Lead operations across 3 centres, ensuring high-quality, client-centric care delivery
• Oversee multidisciplinary teams and drive operational excellence aligned with organizational goals
• Manage client lifecycle: assessments, admissions, care plans, and reviews
• Ensure full compliance with MOH regulations, licensing, audits, and nursing standards
• Plan and optimize manpower, including staffing, scheduling, and succession planning
• Coach and develop staff through training, performance management, and leadership support
• Develop and improve policies, procedures, and workflows for efficiency and quality care
• Use data and KPIs to monitor performance and drive continuous improvement
• Lead outreach, partnerships, and engagement initiatives to grow enrolment and awareness
• Oversee regulatory submissions, reporting, and subvention matters
• Manage budgets and resources to ensure cost-efficiency and sustainable operations
  

Job Requirements:

• Minimum Diploma in Social Work/Community Care/Gerontology.
• Minimum 8 years experience working in Supervisory.
• Working hours: 5days, 8.30am-6pm

Check out www.abercare.sg for more details

Interested applicants may send in your resume to career@abercare.sg

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

About the Role

We’re looking for a dynamic Service Delivery Manager to lead and elevate our regional customer and workplace IT services. This role offers the opportunity to oversee multiple sites, shape service excellence, and directly impact user experience across the organization.

As a Regional Service Manager, you will drive the delivery of end-user computing services, lead a high-performing onsite team, and ensure seamless IT operations that support business goals. If you enjoy combining leadership, strategy, and hands-on problem solving in a fast-paced environment, this role offers both challenge and impact.

Key Responsibilities

Service Management

• Oversee daily operations of customer and workplace IT services across multiple sites
• Ensure timely resolution of incidents and service requests
• Monitor performance metrics and implement continuous service improvements
• Maintain adherence to ITIL standards and service management best practices

Team Leadership

• Lead, mentor, and develop onsite support teams
• Drive performance management and foster a collaborative team culture
• Partner with HR on hiring, onboarding, and ongoing development

Customer Satisfaction

• Act as the primary contact for regional stakeholders
• Gather and analyze end-user feedback to improve service delivery
• Implement strategies to enhance customer satisfaction (CSAT)

Business Continuity

• Develop and execute business continuity and disaster recovery plans
• Manage incidents and escalations effectively
• Ensure compliance with security and operational policies

Project Management

• Lead regional IT initiatives, including infrastructure and workplace technology upgrades
• Collaborate with global teams to align with corporate standards
• Manage project timelines, budgets, and resources

Vendor Management

• Manage relationships with third-party vendors and service providers
• Negotiate contracts to ensure quality and cost-effectiveness

Reporting & Documentation

• Deliver regular reports on service performance and team productivity
• Maintain clear and accurate documentation of processes and SLAs

Requirements

Essential Skills & Experience

• Bachelor’s degree in Information Technology, Business Administration, or a related field
• Strong experience in IT service management, particularly in end-user computing
• Proven ability to manage teams across multiple locations
• Solid understanding of ITIL framework and service delivery principles
• Excellent leadership, communication, and stakeholder management skills
• Strong analytical and problem-solving capabilities
• Ability to manage competing priorities in a fast-paced environment

Nice to Have

• ITIL certification
• Experience with project management tools and methodologies
• Familiarity with modern workplace technologies and trends

Location: Changi Airport

Employment Type: Contract (1 Year, Renewable)

Summary of the role

To lead, manage, drive the Operations/Projects for each of client's Managed Services outsourcing client assigned.

Responsibilities

• Manage all aspects of day-to-day IT service delivery and support for assigned client accounts
• Work closely with internal operational teams across all service lines to ensure effective service delivery
• Ensure Incident Management processes are followed, including proper escalation, notification, and resolution
• Lead and coordinate Root Cause Analysis (RCA) and Post Incident Reviews (PIR) to prevent recurrence of issues
• Monitor and manage service performance against SLAs, ensuring issues are prioritized and escalated appropriately
• Coordinate Change Management activities as required
• Identify, implement, and drive service improvement initiatives to enhance customer satisfaction
• Forecast resource demand and plan workloads to support efficient end-to-end service delivery
• Take accountability for service issues and prioritization of work requests for assigned clients
• Collaborate with internal teams to integrate new, enhanced, and existing service offerings
• Provide reporting and trend analysis to support proactive service improvements and client operations
• Analyse client technical environments (server, network, database) and provide relevant technical inputs
• Understand client systems and drive continuous improvement and enhancement initiatives
• Support delivery beyond BAU services, including contributions to additional service opportunities

Requirements

• Bachelor’s Degree in IT, Computer Science, Information Systems, Business IT, or equivalent
• 5–6 years of experience in IT outsourcing / managed services
• Strong understanding of IT service delivery, operations coordination, and infrastructure (servers, networks, storage, cloud – AWS/Azure/GCP)
• Experience in project management and stakeholder / people management

Preferred:

• ITIL v4 Foundation, PMP or equivalent
• Basic cybersecurity and compliance knowledge
• Experience with monitoring tools (e.g., SolarWinds, Splunk)

Bereavement Service - Operation Manager

• Office Location: Geylang Bahru, Singapore
• Working Hours: Mon – Fri/Sat 8.00am – 5.00pm
• Monthly Salary: basic up to $5500 + Variable Bonus (VB)

Company Overview

The company is a long‑established provider of services, with a strong heritage built over many years. It has grown into a group offering a range of products and services designed to meet diverse customer needs. With multiple brands and offices, the company continues to focus on delivering quality, care, and reliability to the communities it serves.

Responsibility

• Lead daily operations by conducting morning briefings, coordinating with Team Leaders, and ensuring smooth execution of funeral service activities.

• Manage service scheduling and operational reporting, including preparing monthly standby and shift rosters and providing budget updates to the Finance Department.

• Monitor service quality and client feedback, addressing concerns from families and internal teams while ensuring services are conducted in accordance with required rituals, customs, and company standards.

• Improve operational processes and documentation by reviewing SOPs, templates, forms, and workflow systems in collaboration with Team Leaders.

• Support HR and staff welfare initiatives, including managing leave approvals, overtime, recruitment support, and maintaining staff morale and well-being.

• Ensure compliance with company policies and oversee compensation matters while carrying out additional operational duties as required.

Requirements

• At least 5 years of management experience
• Possess a valid Singapore Class 3 driving license
• Willingness to work overtime and perform night standby duties when required.
• Candidate who can start immediately or within short notice will be preferred

We regret to inform you that only shortlisted applicants will be notified.

Recruit Lync Pte Ltd | EA License Number: 22C1000

Chen Hoe Nam | EA Personnel License: R25158678

• Tableau or adjacent technology experience required
   

Role Summary

This CSM will be aligned to the Enterprise Life Sciences (Pharma and Med Tech) customer segment.
 

The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems. 

Key Responsibilities

Customer Accountability and Value Alignment

• Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.

• Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle

• Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.

• Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.

• Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.

• Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.

Strategic Advisory and Stakeholder Management

• Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.

• Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems.

• Solidify partnership commitments and drive innovation aligned with customers' business challenges.

• Increase customer engagement with products and services and identify major political barriers to customer success.

• Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.

Technical Health, Adoption, and Risk Management

• AI  Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring.

• Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of success plans.

• AI Engagement Monitoring: Using AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.

• Collaborative Learning: Actively seeking out "Agentblazer" training and certifications to stay current on autonomous agent capabilities.

• Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask ** effective diagnosis questions**, and align platform features with customer priorities and roadmaps.

• Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.

• Act as the primary point of contact for major incidents, ensuring timely communications and resolution of issues.

• Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.

• Form a clear plan for client engagements, communicate clearly and proactively with collaborators, and keep the customer goal central to decision-making.

Minimum Requirements:

• Experienced business professional, preferably with 3+ years relevant industry expertise in Customer Success, SaaS platform use, or related fields. 

•  Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.

•  Possess industry-relevant expertise and begin honing skills in a relevant functional area. Should understand the broad impact of the industry on the customer’s business.

•  Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.

• Actively seek out relevant learning activities, approach obstacles as growth opportunities, and seek experienced mentors to accelerate personal development

• Working knowledge of Tableau Desktop, Tableau Cloud/Server, and Tableau Prep

• Understanding of data visualization best practices and dashboard design

• Familiarity with common data sources (databases, spreadsheets, cloud apps)

• Ability to demonstrate Tableau features and navigate workbooks/dashboards

• Knowledge of basic analytics use cases (sales dashboards, operational reporting, KPI tracking)

Cloud Specific Experience Preferred

• Tableau Desktop Specialist or Data Analyst certification

• Experience with Tableau governance basics (permissions, projects, data sources)

• Understanding of how Tableau connects to Salesforce data

Note: This role is office-flexible, and the expectation is to be in office 3 days per week.   

Funeral Service Manager

• Office Location: Geylang Bahru, Singapore
• Working Hours: Mon – Fri/Sat 8.00am – 5.00pm
• Monthly Salary: basic up to $5500 + Variable Bonus (VB)

Company Overview

The company is a long‑established provider of services, with a strong heritage built over many years. It has grown into a group offering a range of products and services designed to meet diverse customer needs. With multiple brands and offices, the company continues to focus on delivering quality, care, and reliability to the communities it serves.

Responsibility

• Lead daily operations by conducting morning briefings, coordinating with Team Leaders, and ensuring smooth execution of funeral service activities.

• Manage service scheduling and operational reporting, including preparing monthly standby and shift rosters and providing budget updates to the Finance Department.

• Monitor service quality and client feedback, addressing concerns from families and internal teams while ensuring services are conducted in accordance with required rituals, customs, and company standards.

• Improve operational processes and documentation by reviewing SOPs, templates, forms, and workflow systems in collaboration with Team Leaders.

• Support HR and staff welfare initiatives, including managing leave approvals, overtime, recruitment support, and maintaining staff morale and well-being.

• Ensure compliance with company policies and oversee compensation matters while carrying out additional operational duties as required.

Requirements

• At least 5 years of management experience
• Possess a valid Singapore Class 3 driving license
• Willingness to work overtime and perform night standby duties when required.
• Candidate who can start immediately or within short notice will be preferred

We regret to inform you that only shortlisted applicants will be notified.

Recruit Lync Pte Ltd | EA License Number: 22C1000

Chen Hoe Nam | EA Personnel License: R25158678

Assistant Funeral Service Manager

• Office Location: Geylang Bahru, Singapore
• Working Hours: Mon – Fri/Sat 8.00am – 5.00pm
• Monthly Salary: basic up to $4500 + Variable Bonus (VB)
• Employment Type: Full time, Permanent Contract

Company Overview

The company is a long‑established provider of services, with a strong heritage built over many years. It has grown into a group offering a range of products and services designed to meet diverse customer needs. With multiple brands and offices, the company continues to focus on delivering quality, care, and reliability to the communities it serves.

Responsibility

• Lead daily operations by conducting morning briefings, coordinating with Team Leaders, and ensuring smooth execution of funeral service activities.

• Manage service scheduling and operational reporting, including preparing monthly standby and shift rosters and providing budget updates to the Finance Department.

• Monitor service quality and client feedback, addressing concerns from families and internal teams while ensuring services are conducted in accordance with required rituals, customs, and company standards.

• Improve operational processes and documentation by reviewing SOPs, templates, forms, and workflow systems in collaboration with Team Leaders.

• Support HR and staff welfare initiatives, including managing leave approvals, overtime, recruitment support, and maintaining staff morale and well-being.

• Ensure compliance with company policies and oversee compensation matters while carrying out additional operational duties as required.

Requirements

• At least 2-4 years of management experience
• Possess a valid Singapore Class 3 driving license
• Willingness to work overtime and perform night standby duties when required.
• Candidate who can start immediately or within short notice will be preferred

We regret to inform you that only shortlisted applicants will be notified.

Recruit Lync Pte Ltd | EA License Number: 22C1000

Chen Hoe Nam | EA Personnel License: R25158678

Our client, a well-established MNC is seeking for a Customer Care Manager / Call Centre Manager / Contact Centre Manager - MNC - $ 7,000.00 + AWS + bonuses / Office hour

• Min a Degree in Customer Service Relation/ Hospitality / Tourism or relevant
• At least 5 years experience oversee a team of 50 to run daily call centre operation in a fast pace high volume environment
• Highly analytical, Strong communication and writing skills
• Confident to conduct presentation to top management
• Strong leadership qualities

Others

• Salary: Up to $ 7,000.00 + Attractive Bonuses
• 5 days work week, Office Hour
• EastCentral Area

Interested candidate can send in your resume with a photo attached (word format prefer) to grayson.su@thetalentnetwork.com.sg

Working Location: North

Working Hours: Monday to Friday Office Hours

Salary - up to $2580 per month

Contract Duration - 3 to 6 Months

Responsibilities:

• Assist with handling incoming enquiries over the phone, emails or face to face.
• Assist to update data and records
• Any other administrative duties as assigned

Requirements:

• GCE A Level and above
• Proficient in English and a second language so as to converse effectively with different groups of customers
• Excellent team player who is task-orientated
• Possess Good Customer Service Skills
• Proficient in MS Office

Interested candidates, please forward a copy of your resume to: vivien.khaw@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

SINGAPOREANS ONLY

1 year Temp Contract Customer Service Associate 

Salary $2,800 to $3,000

Working Hours: Mon to Fri , 08:30 AM – 05:30 PM/ 9:00 AM - 06:00 PM
Location: Near One North MRT

Job Summary:

We are seeking a customer-focused individual to join our team, providing outstanding service to uphold our premium brand standards. In this role, you will be responsible for managing customer inquiries, coordinating technical team schedules, and ensuring efficient processing of service reports, quotations, and invoices. You will also collaborate closely with other departments, offering administrative support and driving continuous service improvements. If you are a proactive communicator with experience in customer contact centers, we invite you to apply for this exciting opportunity.

Job Description:

• Provide exceptional customer service to maintain premium brand standards and ensure a positive experience for all customers.
• Communicate accurate and timely information to both internal and external stakeholders.
• Address feedback and inquiries promptly to enhance service quality and drive continuous improvement.
• Manage incoming phone calls and emails, handling customer inquiries and ensuring timely follow-up.
• Coordinate schedules for the Customer Service Technical Team.
• Prepare and process service reports, quotations, and invoices efficiently.
• Monitor and follow up on all open service requests.
• Collaborate with other departments and offer administrative support when needed.

Requirements:

• Excellent communication and interpersonal skills.
• Previous experience in a customer contact center is preferred.

EA Personnel Name: Joyce Ng
EA Personnel No: R2095235
EA License No: 12C6253

Description:

• To ensure high level of Customer Service efficiency is achieved and maintained within all areas of Region Asia, as well as increased Customer Service delivery to customers.
• Promote and encourage cooperation and team work within the Areas, Regions and between departments in order to bench mark and adopt best practices.

Responsibilities:

• Develop, monitor and analyze Customer Service Key Performance Indicators (i.e. Quality Promise) for the Areas and drive / provide recommendations for improvement measures.
• Support the improvement of customer defined benchmarks in the Areas.
• Support the regional Customer Service management with the implementation of process improvements/changes.
• Ensure timely information for Areas in regard to trade specific requirements and restrictions.
• Define and develop Quality promises and Digital targets, including customers in cooperation / consultation with the Areas Support of documentation management and processes linked to documentation performance.
• Ensure Area’s receive appropriate technical performance and customer service training.
• Provide regular recognition and constructive feedback to Areas as and when required.
• Ensure Hapag-Lloyd’s day to day customer service transactions are handled in a timely, accurate, and professional manner.
• Continually review and upgrade procedures to enhance the level of service provided to external and internal customers. Promote work process simplification initiatives.
• Implement standards and procedures to ensure Areas are providing timely, accurate and courteous responses to customer’s inquiries.
• Assist Area staff in solving problems by providing facilitation, support and arranging appropriate training.
• Develop an effective working relationship with the BSD department to jointly review and develop improvements in Customer Service processes. Job Description 2011.
• Visit key accounts to solve problems, facilitate improvements and provide support for Sales as and when required  •    Other duties as required from time to time as appropriate within the organization.  

Additional Responsibilities: 

• Promote ideas for work process simplification.
• Actively promote and participate in a customer focused team environment.
• Provide cover and assistance to other roles when staff are unavailable.
• Other duties as required from time to time as appropriate.

Qualification:

• Tertiary education, preferably in Business/Commerce with excellent working experience in Customer Service required.
• Knowledge of HL Business Systems / Process knowledge and experience required.
• Good project management skills with emphasis on successful project completion.
• Ability to handle multiple priorities and work under pressure.
• Ability to develop solutions together with internal parties.
• Excellent analytical and trouble shooting skills.
• Strong Communications.
• Windows Office software including Word, Excel and Powerpoint.

Job Description

• Site visit to different customer water systems and provide technical solution/quotation for trouble-shooting, system improvement and retrofitting

• Collaborate with engineering and service teams to develop the best solution for the customer

• Develop and implement commissioning plans, test procedures, and schedules aligned with project milestones.

• Oversee field verification, functional performance tests, and start-up activities for water/wastewater treatment processes.

• Ensure all commissioning activities adhere strictly to quality, health, safety, and environmental regulations and smooth handover.

Qualifications and Requirements

• At least 5 years’ experience in process water, clean water, or wastewater treatment technology.
• Strong leadership and management skills
• Excellent problem-solving and decision-making abilities
• Customer service orientation
• Technical knowledge in engineering services and validation
• Ability to work well in a team and independently
• Relevant certification or degree in Engineering in Chemical, Mechanical or Environmental
• Candidate with driving license preferred

Bereavement Service - Assistant Operation Manager

• Office Location: Geylang Bahru, Singapore
• Working Hours: Mon – Fri/Sat 8.00am – 5.00pm
• Monthly Salary: basic up to $4500 + Variable Bonus (VB)
• Employment Type: Full time, Permanent Contract

Company Overview

The company is a long‑established provider of services, with a strong heritage built over many years. It has grown into a group offering a range of products and services designed to meet diverse customer needs. With multiple brands and offices, the company continues to focus on delivering quality, care, and reliability to the communities it serves.

Responsibility

• Lead daily operations by conducting morning briefings, coordinating with Team Leaders, and ensuring smooth execution of funeral service activities.

• Manage service scheduling and operational reporting, including preparing monthly standby and shift rosters and providing budget updates to the Finance Department.

• Monitor service quality and client feedback, addressing concerns from families and internal teams while ensuring services are conducted in accordance with required rituals, customs, and company standards.

• Improve operational processes and documentation by reviewing SOPs, templates, forms, and workflow systems in collaboration with Team Leaders.

• Support HR and staff welfare initiatives, including managing leave approvals, overtime, recruitment support, and maintaining staff morale and well-being.

• Ensure compliance with company policies and oversee compensation matters while carrying out additional operational duties as required.

Requirements

• At least 2-4 years of management experience
• Possess a valid Singapore Class 3 driving license
• Willingness to work overtime and perform night standby duties when required.
• Candidate who can start immediately or within short notice will be preferred

We regret to inform you that only shortlisted applicants will be notified.

Recruit Lync Pte Ltd | EA License Number: 22C1000

Chen Hoe Nam | EA Personnel License: R25158678

• Salary: $3500 - $4000
• Working hours: Mon, Tue, Fri, Sat n Sun | Off days: Wed-Thu |9am-6pm
• Location: Novena, Bukit Panjang and Tampines

Summary:

we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents
• Share the vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong community. Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in our CRM system
• Relationship manager for our community, continue to track the progress of students and maintain relationships with parents