Total 610 Customer Service / Call Centre job vacancies

We are hiring a hands-on Centre Manager for a growing student care centre in Katong.

This role is responsible for overseeing daily centre operations, managing a small teaching team, building strong trust with parents, and ensuring programmes are delivered with consistency and care. The centre places strong emphasis not only on student care, but also on children’s thinking, emotional growth, creativity, expression, and confidence.

This role is suitable for someone with real student care or education operations experience who is comfortable working in a growing centre environment and taking ownership of both people and process.

Key Responsibilities:
• Oversee the day-to-day operations of the student care centre
• Ensure smooth running of daily schedules, student supervision, dismissal flow, and centre routines
• Lead, manage, and mentor a small teaching team
• Support a positive, professional, and child-centred team culture
• Act as a key point of contact for parents and handle feedback or concerns professionally
• Ensure programmes and daily activities are carried out consistently and in line with the centre’s philosophy
• Support student wellbeing, emotional safety, and positive behaviour management
• Conduct centre tours for prospective families and support enrolment conversations where needed
• Assist with staffing support, including onboarding and team development
• Step in to support class coverage when required during this early-stage phase
• Work closely with management to maintain quality standards and strengthen overall centre execution

Requirements:
• At least 3 to 5 years of relevant experience in student care, education, childcare, or a related setting
• Prior leadership, supervisory, or team management experience
• Strong parent communication and relationship management skills
• Confident handling of student behaviour and sensitive situations with maturity and sound judgement
• Organised, dependable, and execution-focused
• Able to lead a small team while remaining hands-on operationally
• Comfortable working in a growing centre environment where processes may still be developing
• Warm, grounded, and professional in working with children, parents, and colleagues

Preferred Qualifications:
• Diploma or Degree in Education, Early Childhood, Child Development, Psychology, or a related field
• Experience in a student care centre, boutique education setting, or premium enrichment environment
• Familiarity with programme-based, inquiry-based, or whole-child learning approaches

Working Hours:
• School term: Monday to Friday, 11:00am to 7:00pm
• School holidays: Monday to Friday, staggered 8-hour shifts within 7:00am to 7:00pm

Benefits:
• Annual leave: 12 days in the first year, increasing with service up to 15 days
• Medical allowance
• Work Injury Compensation Insurance (WICA)
• Year-end bonus or profit-sharing, subject to company policy

EA Details:
• Employment Agency: First Konnection Pte. Ltd.
• EA Personnel Name: Ben Chang
• EA Personnel Registration Number: R23111820
• EA Licence Number: 22C1307

1. Nature of Engagement & Requirements

• Remote working arrangement except when need to head down for QC
• Flexible working hours (no fixed schedule)
• Responsible for outcomes and quality oversight of assigned students, coaches, and client experience
• Have swim coach background
• Have customer service experience
• Have team managerial experinence

2. Compensation Structure

Monthly Stipend (Fixed)

• $1,000 per month

• Covers all core responsibilities listed in Section 3

Monthly Performance Bonus (Up to $800)

• Bonus is paid monthly based on achievement of key outcomes:

A. Student Retention Performance – $400

• $400 payable if monthly retention rate is ≥ 98%

• 0 payout if < 98%

B. Service Quality / Escalations – $400

• $400 payable if 2 or fewer escalated cases in the month

• 0 payout if > 2 escalations

Bonus Eligibility Condition - Bonus is only payable if the Contractor has:

• Fulfilled all core responsibilities in Section 3

• Maintained timely and satisfactory execution of duties throughout the month

3. Core Responsibilities (Covered under $1,000 stipend)

A. Lesson Quality & Coaching Oversight

• Conduct minimum 3 quality check (QC) observations per week

• Observe lessons and assess teaching quality, student progress, and adherence to SOP

• Engage with parents/students for feedback or concerns

• Provide feedback and follow-up with coaches after observations/gathering feedback

B. Coach Management

• Engage regularly with coaches to ensure:

• SOP compliance - e.g. Highlight frequent/late cancellations or no shows

• Proper student progression

• Consistent lesson quality

• Communicate updates, reminders, and operational changes to coaches

C. Student Progress & Parent Engagement

• Understand goals and needs of students

• Proactively conduct follow-ups for at least 14 students per week - check in & update on progress after engaging with coach

• Maintain communication with parents regarding progress/feedback where necessary

• Manage SwimSafer test registration process & post-test outcomes

D. Escalation Handling

• Receive escalations from admin or coaches regarding:

• Lesson quality issues

• Parent dissatisfaction

• Coach-related concerns, etc

• Assess and intervene where necessary to resolve issues professionally

E. Student Transition Plan

• Plan smooth hand-over of students from one coach to another when needed

• Ensure satisfaction through the hand-over and follow up after transition is complete

E. Administration Oversight

• Supervise admin support staff

• Assign and review administrative tasks when required

• Ensure administrative accuracy and timeliness in execution of duties

F. Reporting

• Submit weekly summary report, including:

• Student progress updates

• Issues / escalations & outcomes

• Coach performance observations

• Key risks or concerns

• Terminations & reasons

H. Retention & Service Improvement

• Monitor reasons for student termination

• Identify patterns and propose improvements to enhance retention and service quality

4. Working Style Expectations

• Remote and flexible working arrangement

• Expected to respond within reasonable timeframes for escalations and operational matters

• Focus is on outcomes, consistency, and service quality rather than hours worked

5. Key Performance Indicators (Monthly)

• ≥ 98% student retention rate

• ≤ 2 escalated cases

• Minimum QC sessions completed weekly

• Minimum student follow-ups completed weekly

• Timely submission of weekly reports 

Job ID: 1599982

Responsibilities:

Customer Service Leadership

• Lead and grow global Sales Support and Customer Service teams to deliver exceptional customer experiences.
• Oversee quote-to-order and order-to-cash processes, ensuring speed, accuracy, and high customer satisfaction.
• Define and execute service strategies aligned with regional objectives and global standards.
• Track and enhance key performance metrics such as response times, resolution rates, and revenue outcomes.
• Act as the escalation lead for complex customer issues, working cross-functionally to ensure prompt resolution.

Sales Support & Channel Enablement

• Collaborate with Sales, Product, Engineering, and Operations to deliver pre-sales support, including lead-time estimates and solution configuration.
• Ensure seamless order processing, pricing support, and coordination of product availability.
• Establish and manage customer feedback mechanisms to improve service quality and retention.
• Enable distributors through onboarding, training, and continuous support to maintain a consistent customer experience.

Operational Excellence

• Implement and uphold standardized processes, tools, and SLAs across Asia-Pacific to ensure consistent and scalable global account support.
• Support CRM and ERP system rollouts to optimize customer support workflows.
• Lead continuous improvement efforts across processes, tools, and systems (e.g., Salesforce, SAP, ModelN).
• Leverage data analysis to uncover trends, root causes, and improvement opportunities.
• Ensure adherence to company policies, regulatory standards, and service-level commitments.

Team Development

• Recruit, develop, and retain a high-performing support organization.
• Promote a culture centered on accountability, collaboration, and customer focus.
• Conduct performance evaluations and provide ongoing coaching and professional development opportunities.

Requirements:

• Bachelor’s degree in Business, Engineering, or a related discipline required.
• An advanced qualification (e.g., MBA or equivalent) is preferred.
• More than 10 years of experience in customer support, inside sales, or commercial operations within a global technology or manufacturing environment.
• Demonstrated ability to lead and inspire high-performing, cross-functional, and geographically distributed teams.
• Proven success in driving customer support transformation and/or digital enablement initiatives.
• Strong understanding of global customer needs and the complexities of multinational operations.
• Hands-on experience with ERP systems (e.g., SAP, Oracle) and CRM platforms (e.g., Salesforce).

To Apply, please kindly email your updated resume to elaine@goodjobcreations.com.sg

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Lim Poh Geok (Elaine)

EA Personnel Reg. no.: R1105330

EA License no.: 07C5771

Responsibilities:

• Provide end-user support for our Asia Pacific, MiddleEast & Atlantic offices, configuration and deployment of desktop, notebooks, printers and hardware peripherals.

• Active Directory user and group Administration.

• Setup and maintain mobile devices with corporate security software. (Airwatch / Microsoft Intune)

• Setup, maintain and troubleshoot desk phones for staff. (Cisco Call Manager)

• Perform routine preventive maintenance on hardware.

• Assist in maintaining of IT inventory.

• Assist in maintaining in-house software.

• Update system information and installation of software

• Assist in other adhoc duties as and when required.

• Report any IT issues to Line Manager.

• Regular communication and reports to Line Manager.

• Follow processes on joiners, leavers and movers.

• Log and close all cases in Service Now and escalate where needed.

• Work closely with clients and ensure any incidents or request are dealt with in a timely manner.

• Any other tasks as and when assigned by the reporting supervisor / manager.

• Take ownership of all the calls coming to service desk until the case is closed.

• Provide education and training of software to end-users.

• Regular housekeeping of all in house systems and operating procedures.

• Review systems regularly to improve and streamline work processes.

Requirements:

• Minimum 5 years’ experience in a Desktop Support role.

• Microsoft Windows 7, Windows 10 & Microsoft Office 2010/2013 and 2016.

• Microsoft Azure and Office 365.

• Good knowledge of Networking, TCP/IP, DNS, DHCP, SCCM and Ethernet.

• Good understanding on Vmware Horizon View.

• Good knowledge on Active Directory and Microsoft Exchange Server 2007 / 2010 & 2013. (Creating  Users, Security Group Membership, changing an email address etc.)

• Good troubleshooting skills.

• Systematic, organized, meticulous and able to work in a fast-paced environment with tight deadlines.

• Good interpersonal and communication skills.

• Independent, patient and willingness to learn.

• Ability to work under pressure.

• Perform overtime when required. Willing to work on shifts (7am-4pm/8am-5pm/9am-6pm).

• Deliver technical assistance to customers through multiple channels including phone, live chat, email, and onsite visits when required.
• Participate in a 24/7 support environment, working on rotating shifts as scheduled.
• Investigate and resolve technical problems by identifying root causes and applying appropriate troubleshooting methods.

Requirements:

• Higher Nitec and above
• Fresh graduates are encouraged to apply.
• Prior exposure to networking or cybersecurity solution deployment will be an advantage.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Key Responsibilities

• Lead and manage a team of 5+ (L1/L2 support), fostering a high-performance culture
• Oversee daily IT operations, maintenance, and compliance with security standards
• Manage maintenance schedules, change requests, incidents, and service requests
• Track IT assets and maintain accurate documentation for audits and reporting
• Manage vendors and subcontractors, ensuring performance meets contractual obligations
• Monitor SLAs and implement service improvements
• Manage budgets and control operational costs
• Serve as the main point of contact for clients, ensuring timely issue resolution

Requirements

• Bachelor’s degree in Engineering, IT, or related field
• 3–4 years of experience in IT Operations & Maintenance
• Strong knowledge of IT service management and ITIL practices
• Proven leadership, problem-solving, and stakeholder management skills
• Excellent communication skills and ability to work under pressure
• Self-driven, proactive, and able to manage multiple priorities

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to chally@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

Role:
Customer Service Manager (Up to $4200)

• Singapore Based (Tuas (Company Transport / Transport Allowance ($800) if candidate drives to work))

• 5 Days work per week (8am to 5pm)

• Basic: $4000 to $4200 + Handphone Reimbursement: Capped at $60 (Based on bill or receipt) + Sign-on Bonus (T&C apply)

• Bachelor’s Degree in Business Administration, Management Studies, or a related field. + At least 2 years in Customer Service Supervisory role.

• Career Progression Opportunities

Responsibilities:

Leadership of Customer Service Team

• Lead, coach and mentor the customer service team to deliver exceptional service standards.

• Oversee team members' capability in managing sales leads effectively.

• Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures.

• Oversee daily operations of the customer service department, ensuring prompt
  resolution of customer inquiries, service issues, complaints, and escalations.

• Maintain an organized and efficient filing and database system for customer records and service documentation.

• Lead digital transformation efforts related to new systems or software.

• Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building.

Achievement of Management Objectives

• Prepare and generate monthly performance and operational reports.

• Monitor adherence to standard operating procedures (SOPs) and recommend updates or improvements when necessary.

• Establish and monitor KPIs and service standards to drive customer satisfaction, retention, and operational performance

• Analyze customer feedback, service trends, and complaint data to identify root causes and lead service improvement initiatives.

• Implement customer service department manual, procedures, and training programs that promote consistency, efficiency, and a customer-first culture.

• Provide insights into customer trends, operational challenges, and improvement opportunities.

Collaboration with Business Development Team

• Collaborate cross-functionally with Business Development team to ensure service delivery aligns with customer expectations and regulatory requirements.

• Provide support in data analysis and insights related to customer satisfaction and sales performance.

• Consolidate and present monthly reports for key stakeholders, ensuring accurate and actionable information.

Cross-Departmental Coordination

• Liaise with key departments (Logistics, Operations, etc.) to resolve any issues that may impact customer satisfaction.

• Ensure smooth communication and effective collaboration between departments to meet customer needs and expectations.
  

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

• Well established company
• Basic $ 4000 - $4800 + Variable Bonus
• Excellent Welfare and Benefits + Career Progression
• Working location: Changi
• Working Days: Monday – Friday
• Working Hours: 9am – 6pm

Job Responsibilities:

• Improve customer service experience, create, engaged customers and facilitate department growth.
• Negotiate best rates with airlines and agents for interest of company.
• Negotiate best offer to client in interest of company.
• Take control of customer’s issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused towards that mission.
• Develop service procedures, policies and standards.
• Keep meticulous records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Build excellent relationship with carriers, clients and service providers.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.
• Share information with management on customers and market conditions.
• The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed.

Job Requirements:

• Minimum 4 years’ experience in freight forwarding or logistics, with at least 2 years in a supervisory or managerial role
• Strong knowledge of air, sea, and road freight operations
• Excellent customer service, communication, and problem-solving skills
• Proven leadership and team management experience
• Ability to handle pressure, prioritize tasks, and meet deadlines
• Proficiency in freight management systems and MS Office
• Strong commercial awareness and customer-focused mindset

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Well Established Company
• Basic $3800 - $4200 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location : Tuas (Transport Provided)
• Working days : Monday to Friday
• Working hours : 8am to 5pm

Job Responsibilities:

Leadership of Customer Service Team

• Lead, coach and mentor the customer service team to deliver exceptional service standards.
• Oversee team members' capability in managing sales leads effectively.
• Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures.
• Oversee daily operations of the customer service department, ensuring prompt
  resolution of customer inquiries, service issues, complaints, and escalations.
• Maintain an organized and efficient filing and database system for customer records and service documentation.
• Lead digital transformation efforts related to new systems or software.
• Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building.

Achievement of Management Objectives

• Prepare and generate monthly performance and operational reports.
• Monitor adherence to standard operating procedures (SOPs) and recommend updates or improvements when necessary.
• Establish and monitor KPIs and service standards to drive customer satisfaction,
• retention, and operational performance
• Analyze customer feedback, service trends, and complaint data to identify root causes and lead service improvement initiatives.
• Implement customer service department manual, procedures, and training programs that promote consistency, efficiency, and a customer-first culture.
• Provide insights into customer trends, operational challenges, and improvement opportunities.

Collaboration with Business Development Team

• Collaborate cross-functionally with Business Development team to ensure service delivery aligns with customer expectations and regulatory requirements.
• Provide support in data analysis and insights related to customer satisfaction and sales performance.
• Consolidate and present monthly reports for key stakeholders, ensuring accurate and actionable information.

Cross-Departmental Coordination

• Liaise with key departments (Logistics, Operations, etc.) to resolve any issues that may impact customer satisfaction.
• Ensure smooth communication and effective collaboration between departments to meet customer needs and expectations.

Requirements:

• Minimum Bachelor’s Degree in Business Administration, Management Studies, or a related field

• At least 2 years of Customer service experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Responsibilities

• Provide first-level IT support by diagnosing and troubleshooting issues related to laptops, servers, internal systems, web applications, and mainframe platforms.

• Respond to and manage user-reported technical issues, ensuring timely resolution or escalation when required.

• Escalate complex incidents to Tier 2 IT support and follow up to ensure issues are resolved efficiently.

• Maintain and prepare regular reports on IT support activities for the team and supervisor.

• Conduct basic user training and provide guidance on IT systems and tools where necessary.

• Support ad-hoc IT initiatives, system implementations, or improvement projects as assigned.

Requirements

• Diploma in Information Technology or a related field.

• Minimally a year of relevant experience

• Strong customer service orientation with good communication and interpersonal skills.

• Ability to troubleshoot technical issues effectively with a proactive problem-solving approach.

• Good time management and basic project coordination skills.

• Broad IT knowledge including laptops, phone systems, web platforms, software applications, and mainframe environments.

Attention to: Debbie Tan (debbie.tan@elitez.asia)

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Debbie TAN | Registrations No: R26159853

Description:

• Basic salary from $2200 - $2800
• Entry level, training provided
• 5-day work
• Multiple work location to choose from

Job Scope:

• Providing day-to-day Level-1 IT support to both local and remote users.
• Deploying and troubleshooting various devices including PC, laptop, copier, printer, smartphone, and IT peripherals like projectors and video conferencing equipment.
• Handling operating system and desktop software setups
• Taking ownership of IT service requests, resolving issues.

Requirements:

• Candidates with experience in IT technical support role and end-user support experience will have added advantage.

Please submit your updated resume in MS word format by using the APPLY NOW BUTTON.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Teo Yong Han (R22110013)

Job Responsibilities

1. Set up and follow up with project and HQ all staffs hardware, software issue.

2. Set up and daily Maintain project and HQ Server and data security.

3. Set up and maintain project CCTV system.

4. Apply the internet and set up project internet system

5. Purchasing related software or other materials

6. Set up bio matrix system

7. Due with supplier of others software issues

8. Ensure on call support for critical IT services work with relevant resolver group.

9. Manage IT opportunities, risks and challenges pertaining to IT user help desk operations.

10. Others IT related meter request by management.

Centre Manager

• Salary: $3500 - $4000

• Working hours: Mon, Tue, Fri, Sat n Sun | Off days: Wed-Thu |9am-6pm

• Location: Novena, Bukit Panjang and Tampines

Summary:

we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents

• Share the vision and recommend suitable coding programs for students

• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement

• Maintain customer relationships and build a strong community. Act as parents’ advocate and manage relationships with them

• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received

• Work with the teaching team to assess the students and follow up with parents for conversion

• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research

• Ensure that all customer information is properly documented and updated in our CRM system

• Relationship manager for our community, continue to track the progress of students and maintain relationships with parents