Total 632 Customer Service / Call Centre job vacancies

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

Introduction of the Role

The primary mission for the Assistant Centre Manager is to actively support and contribute to the overall success of the Aureus centre under their purview. Working directly with the Centre Manager, the Assistant Centre Manager plays a pivotal role in executing the established sales strategies and systems. The focus will be on achieving business and revenue growth, elevating customer satisfaction levels, and enhancing employee satisfaction within the assigned centres.

The Assistant Centre Manager drives scalable sales initiatives aligned with divisional goals, fostering a positive environment through proactive collaboration. Primary responsibilities involve driving sales and event management, overseeing day-to-day operations, executing training programs, and providing mentorship to staff. Tasked with optimizing strategies to meet and exceed set goals. The Assistant Centre Manager actively contributes to performance enhancement initiatives, coordinating events and marketing campaigns to maximize growth productivity.

Job Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria

• The applicant should have a minimum of 2 years of experience in the related field and at least 1 year in a team-leader position.
• The successful applicant must be available to work on both weekends, with two weekdays off days.
• We are looking for individuals with a strategic mindset and the ability to think critically in various sales situations.
• Strong verbal and written communication skills are essential for effective collaboration and leadership.
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• The applicant must have a strong commitment to compliance and ethical business practices, ensuring adherence to industry regulations and company standards.

Perks & Packages

• Work Incentives of up to $1,400* per month
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Company Description

Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in “Singapore’s Fastest Growing Companies” survey, cementing its position as an industry pioneer.

Mission of the Position

The primary mission for the Assistant Sales/Centre Manager is to actively support and contribute to the overall success of the Aureus centre under their purview. Working directly with the Sales/Centre Manager, the Assistant Sales/Centre Manager plays a pivotal role in executing the established sales strategies and systems. The focus will be on achieving business and revenue growth, elevating customer satisfaction levels, and enhancing employee satisfaction within the assigned centres.

The Assistant Sales/Centre Manager drives scalable sales initiatives aligned with divisional goals, fostering a positive environment through proactive collaboration. Primary responsibilities involve driving sales and event management, overseeing day-to-day operations, executing training programs, and providing mentorship to staff. Tasked with optimizing strategies to meet and exceed set goals. The Assistant Sales/Centre Manager actively contributes to performance enhancement initiatives, coordinating events and marketing campaigns to maximize growth productivity.

Key Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Perks and Packages:

• Monthly Performance Incentive Bonuses up to $1,400
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Supervise and coach all FOH service staff, including catering executives, supervisors, and part-time assistants

Conduct daily pre-shift briefings, service standards check, and floor walk-throughs

Own the dining experience: ambiance, cleanliness, queue management, guest flow, and service timing

Manage staffing schedules and deployment across counters, serveries, and catered function setups

Handle guest feedback and service recovery in a professional and timely manner

Work closely with the culinary team on service transitions, menu changes, and special promotions

Train team on Chinese dining etiquette, service protocols, and brand standards

Monitor FOH equipment, mise en place, and supply levels; escalate to operations as needed

Ensure all team members are certified in basic food hygiene; drive food safety practices on the floor

Support Account Manager in client reporting, site visits, and special events

Requirements:

Minimum 3 years in F&B service management, ideally in hotels, Chinese restaurants, or high-volume corporate dining

Strong floor leadership — ability to motivate, manage, and grow a diverse team

Familiar with Chinese dining service culture (e.g., banquet-style, set meal, dim sum service norms)

Experience in managing service for premium tech campuses or hotel F&B is advantageous

Calm, solution-oriented under pressure; skilled in service recovery

Good communication skills; bilingual in English and Mandarin preferred

Basic Food Hygiene Certificate (WSQ); higher certifications an advantage

Customer Due Diligence & KYC Processor (8-12 months contract)

Responsibilities

• Perform preliminary due diligence checks for deal teams for new potential deals.
• Engage in discussions with deal teams to understand and help to troubleshoot on issues that may arise during the document procurement process. 
• Drawing up ownership structures, transaction structures and funds flow structures from documents provided by clients.
• Review and ensure documents collected for KYCs are complete and properly certified in accordance with regulatory and internal requirements.
• Perform various due diligence checks on clients on external and internal platforms and databases.
• In addition to providing adequate mitigations and thorough risk assessments, ensure accurate data inputs on eKYC and conduct independent validation on documents provided by clients.
• Raise exceptional handling memos where required. Conduct risk assessments to address on trigger events and/or adverse news (among others) as well as memos for existing clients applying for new facilities.
• Raise preliminary assessment memo for deferred completion of KYC for advisory transactions.
• Conduct annual KYC reviews/ trigger reviews within stipulated due dates and with minimal reworks
• Review daily AML alerts escalated to the department and ensure prompt and timely closure of alerts.
• Provide support on other AML/ KYC related matters as may be required for any other reports/ projects/duties as well.

Requirements

• Bachelor’s Degree with experience in corporate/ project finance KYCs preferred.
• Certifications in AML would be an added advantage. 
• Familiar with regulatory requirements pertaining to KYC/ AML eg MAS Notice 626.
• Meticulous, proactive, organized and motivated. 
• Team player who is able to multi-task and prioritize work.
• Possess good interpersonal skills and communicate effectively with internal and possibly external customers. Proficient in Microsoft Office applications and internet search tools.

Others:
Working Hours : 9AM-6PM (Mon-Fri)

Salary: up to $5500

Work Venue: 1 Changi Business Park Central

TRANSPORT: Shuttle bus provided (to & fro from MRT) – Bukit Panjang, Jurong East, Sengkang, Yishun

Interest applicants, pls email updated resume to north3@recruitexpress.com.sg

Joanna Chua

The Outsourcing Team

Recruit Express Pte Ltd

EA Lic: 99C4599

We are expanding our team and currently have multiple openings available for this position. Successful candidates will be deployed to support enterprise IT operations within a large-scale technology environment.

Key Responsibilities

• Provide first and second-level technical support to end users for hardware, software, operating systems, and workplace technology issues.
• Troubleshoot and resolve incidents and service requests while meeting established Service Level Agreements (SLAs) and customer satisfaction standards.
• Perform laptop and desktop deployment, imaging, re-imaging, hardware refreshes, and device configuration activities.
• Support Microsoft Windows, Microsoft 365, Outlook, Teams, printers, mobile devices, and standard enterprise applications.
• Manage and maintain IT assets, inventory records, and equipment lifecycle activities.
• Coordinate with infrastructure teams, vendors, and specialist support groups to resolve complex technical issues.
• Maintain accurate ticket documentation, incident updates, and service records.
• Create and update knowledge articles, work instructions, and operational procedures.
• Participate in workplace technology upgrades, device refresh initiatives, and continuous service improvement activities.
• Ensure compliance with IT security, governance, and operational standards.

Requirements

• Relevant qualifications in Information Technology, Computer Science, or related disciplines are preferred. Candidates with strong hands-on desktop support experience are encouraged to apply.
• Experience in Desktop Support, IT Helpdesk, Service Desk, End User Computing (EUC), or Technical Support environments.
• Strong troubleshooting skills across Windows operating systems, Microsoft 365, Outlook, and enterprise workplace technologies.
• Experience with desktop imaging, hardware support, user administration, and ticketing systems.
• Strong communication and customer service skills with a user-centric mindset.
• Ability to work independently and effectively in a fast-paced enterprise environment.

Why Join Us

• Exposure to enterprise-scale IT operations and technologies.
• Opportunity to work with experienced infrastructure and support teams.
• Hands-on experience across workplace technologies, end-user computing, and IT service management.
• Structured environment with opportunities to develop technical and professional skills.
• Collaborative team culture focused on learning, growth, and continuous improvement.

How To Apply:

Submit your application by emailing a detailed copy of your updated Resume in MS Word Format to Lin Jin Sen (EA Personnel Reg. No. R25129852, Achieve Career Consultant Pte Ltd EA Licence No. 05C3451)

by clicking the “Apply Now” or email to andie.lin@achievegroup.asia for a confidential discussion

Current & Expected Salary

Reason(s) for leaving

Notice Period / Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Cessation Of Collection Of Full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Job Responsibilities:

• Support General Price Increase (GPI) Exercise.
• Assist in compiling monthly incentive plans for review.
• To clarify pricing terms.
• Maintenance of Rates.
• Support rate setup or updates in Express Billing.
• Assist in the central implementation of the annual general price increase for Global Customers.
• Maintenance of Global Agreements.
• Maintain and review fuel terms for Global Customers, executing updates and communicating changes to Sales.
• Support post-activation maintenance activities.
• Update Global Customer Agreement information.

Job Requirements:

• Diploma/Degree holder in any field with strong analytical background.
• Proficient in Microsoft Excel
• Meticulous and detailed, with the ability to analyse large volumes of data.

Aaron Teo Yiau Bing

CEI Reg. No. R1103712

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Our client, a leading global technology company, is seeking a Privacy Support Specialist to serve as the primary point of contact for user privacy inquiries pertaining to South Korea's Personal Information Protection Act (PIPA).

This is a 12-months contract role.

Responsibilities

• Receive and respond to inbound telephone calls and inquiries from users in South Korea regarding privacy-related matters.
• Provide professional and courteous support in Korean while accurately capturing inquiry details, including contact information, nature of complaints, and relevant account identifiers.
• Assess, categorize, and triage incoming inquiries based on established guidelines, including privacy requests, account-related concerns, and data subject rights requests.
• Complete standardized intake documentation and submit inquiries through internal systems for further review and processing.
• Ensure valid privacy-related inquiries are escalated to the appropriate teams within agreed service level agreements (SLAs).
• Maintain accurate records of all user interactions in accordance with data handling, privacy, and record-keeping requirements.
• Adhere to established Standard Operating Procedures (SOPs) for managing user complaints, privacy requests, and data protection inquiries.
• Support compliance activities, including participation in mandatory privacy and regulatory training programs, audits, inspections, and regulatory reviews as required.
• Assist with incident notification processes and reporting obligations related to personal information breaches or data protection matters.
• Prepare and provide regular reports on inquiry volumes, trends, service performance, and escalation patterns.
• Collaborate with internal stakeholders to ensure timely resolution of inquiries and continuous improvement of privacy support processes.

Requirements

• Proficiency in English and business-level Korean is required to effectively liaise with stakeholders in Korea to support cross-border collaboration as part of the role’s responsibilities.
• 1–3 years of experience in customer support, privacy operations, compliance, regulatory support, or related administrative functions.
• Ability to work during Korean business hours (KST).
• Excellent attention to detail and commitment to data accuracy.
• Ability to manage sensitive and confidential information with discretion.
• Experience in privacy, data protection, compliance, or regulatory support roles.
• Understanding of the Personal Information Protection Act (PIPA) or other privacy and data protection regulations.

Customer Service Specialist (Demand/Order Fulfillment/Supply Chain/Kallang/12-Month Contract)

12 Months Contract

Location: Kallang

Salary: Up to $4,500 depending on experience

Contract Bonus

Company Transport Provided (Aljunied / Toa Payoh)

Our client develops and manufactures innovative RFFE filtering solutions for mobile devices and fast-growing business segments, such as IoT, drones, robotics, automotive applications and more. Currently, they are looking for 12-Months Contract Plannerto join their teams.

Job Summary:

• On Time Delivery (OTD) fulfillment for FE & BE
• Global Planning for CSSP Product Spectrum & WIP Management
• Inventory Management
• Data Quality Maintenance in System
• Zero “Bad Quality” parts out for shipment

Responsibilities:

• To handle order confirmation and liaising on urgent shipments.
• Review of Order deviation to optimize customer’s orders confirmation.
• Setting up Allocation bucket provided by PM in SAP System when demand exceed capacity
• Analyze Demand situation and steer Product Line planning.
• Analysis and prepare 3 months Rolling Forecast for raw material preparation.
• Ensure timely loading for FE wafers, Structured panels and BE per capacity.
• Follow up on Production Loadings (FE/Structured panels/BE) to ensure parts are put to stock timely.
• Liaise with production on critical parts pull in / push out.
• Meet Inventory Target and manage obsolete/slow moving stock
• Ensure Optimum stock level in factory (FG, Wafers, structured panels)
• Maintenance of Master Data and ensure Data Quality in SAP.
• To be equipped with the necessary soft and hard skills (i.e.: Attending related courses)
• To proactively set up review meetings with reporting manager to ensure career development plan is aligned and is a common goal.
• To establish proper succession planning steps for the next level to take over current job scope
• To assist the team per Quality Quarantine procedure to block out the affected bad lots before shipment.
• Generating of monthly reports for internal reporting purposes.
• Co-ordinate Semi-Finished Goods Returns, Credit & Debit Issues.

Requirements

• Diploma / Degree in Logistics, or, Supply Chain Management
• Minimum 3 years previous Experience as Planner or Scheduler (Order Fulfillment / Logistic) in Electronics sector
• Proficient in analyzing information and data
• Proficient in Ms Excel and SAP

Lim Pey Chyi - Apple.lim@manpower.com.sg

Recruitment Consultant (R2090579)

Manpower Staffing Services (S) Pte Ltd

EA Licence: 02C3423

• Energy Trading firm at CBD
• 6 months contract (Maternity Cover)
• Salary: up to $6,500 with completion Bonus
• Hybrid working arrangement
  Candidate with Industrial experience will be highly preferred

Job Description

• Process and review payables and receivables, acting primarily as checker to ensure payment accuracy, completeness and compliance before processing, and update the relevant accounting systems.

• Liaise with the Settlements team for processing of trade invoices

• Prepare daily bank reconciliation and following up on outstanding reconciling items

• Process overhead invoices, employee payroll and claims, and post the corresponding journals

• Responsible for overhead recharges and liaison with counterparties

• Cover team members in ARAP team when required

• Assist with tax and audit matters

• Address audit points/observations

• Other ad-hoc duties and projects

Requirements:

• Diploma or Degree holder in Accounting or any related field

• Min 10 years of relevant AP and AR experience, preferably in Trading companies

• Ability to manage multiple priorities and work well under time pressure

• Good verbal and written communication skills, with the ability to communicate effectively with stakeholders at all levels

• Meticulous, conscientious, hands-on, and positive

• Experience in automating payment projects

• Able to work independently with minimal supervision and has good knowledge of accounting principles

Desirable Skills:

• Sun, Horizon and/or IMOS system experience is an advantage

• Proficiency in MS Office, especially in Microsoft Excel

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to debbie@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705

Tel: 6950 9748

http://www.peopleprofilers.com

debbie@peopleprofilers.com

Consultant in charge: So Boon Shyen, Debbie

EA Licence Number: 02C4944

Registration Number: R1111376

ID: JOB-00416

Key Highlights:

• Office Hours: Monday - Friday (May require working on 1 weekend up to twice a month. Weekday off will be compensated accordingly)

• Nearest MRT: Kovan Station

• Support youths with special needs by assisting in their daily routines, engaging in activities, and contributing to their development.

Key Responsibilities:

• Provide Structured Support: Shadow youths with Autism Spectrum Disorder (ASD) and low-functioning residents, assisting with personal care and daily routines. Implement visual schedules, routines, and manage sensory sensitivities.

• Engage in Activities: Lead and adapt recreational and enrichment activities, promoting social skills and physical activities tailored to individual needs. Use sensory-appropriate methods and visual supports to aid understanding.

• Community Support: Accompany youths during community activities, ensuring smooth transitions, managing potential triggers, and teaching social behaviours and coping strategies.

• Rehabilitation Support: Contribute to Individual Care Plans (ICPs), collaborate with specialists, document observations, and implement behaviour management strategies to support skill development.

• Specialised Support: Implement therapeutic techniques, use appropriate communication methods (e.g., PECS, visual aids), and assist in crisis prevention, de-escalation, and sensory regulation.

Key Requirements:

• Holder of Diploma/Degree

• Experience in managing youths with special needs is advantageous.

• Familiarity with behavioural management techniques and strategies.

• Knowledgeable about developmental disabilities and effective interventions.

• Strong observation and documentation skills, knowledge of behavioural management strategies, and the ability to maintain calm in challenging situations.

Only shortlisted candidates are notified. Thank you.

By submitting your resume or personal data, you consent to BGC Group Pte Ltd collecting, using, and disclosing your personal data to our clients and partners for the purpose of evaluating your suitability for job opportunities and related recruitment services. You acknowledge that you have read, understood, and agree to our Privacy Policy for Job Applicants, available at https://bgc-group.com/notice-for-job-applicants.

BGC Group Pte Ltd (Outsourcing)

EA 05C3053

• Attend to customer and financial representative enquiries via phone and live chat professionally and promptly.
• Resolve complaints and issues at the first touchpoint wherever possible.
• Maintain accurate records of interactions in the CRM system.
• Ensure timely follow-up on enquiries and escalate when necessary.
• Assess appeals and provide recommendations to management.
• Support additional duties during operational needs or peak periods.

Joy Yeow Zhi Qian
(CEI Registration No: R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)

Job Title: Assistant Manager / Senior Executive, Customer Value Management

Location: Singapore

This role is responsible for driving customer lifetime value, retention, and revenue growth through data-driven lifecycle marketing. The incumbent will develop and optimize data-driven retention, upsell, and cross-sell strategies across multiple channels, leveraging customer insights, segmentation, and marketing automation to enhance engagement and reduce churn.

Key Responsibilities

Customer Strategy & Campaign Planning

• Develop and execute customer lifecycle strategies to drive retention, engagement, and customer value

• Leverage customer data and analytics to identify insights, behavioral triggers, and growth opportunities

• Utilize SQL and analytics tools to support segmentation, targeting, and performance analysis

• Develop and optimize Next Best Offer (NBO) / decisioning frameworks in collaboration with Data Science/Analytics teams

• Plan and deliver targeted retention, upsell, and cross-sell campaigns to achieve churn reduction and revenue growth

• Design and implement personalized offers and propositions to drive product adoption and customer loyalty

• Build business cases and collaborate with cross-functional teams (e.g., Product, Marketing, Digital, Sales) to deliver initiatives

Campaign Execution & Optimization

• Manage end-to-end campaign execution across multiple channels (e.g., email, SMS, app push, digital platforms)

• Drive automation of marketing journeys to enable scalable, trigger-based, and real-time engagement

• Implement test-and-learn approaches (e.g., A/B testing) to continuously improve campaign effectiveness

• Monitor and optimize key performance metrics including conversion, engagement, retention, and ROI

• Ensure strong campaign governance, including contact strategy, customer experience, and compliance

Qualifications

• Degree in Marketing, Business, Statistics or similar field

• Minimum 3-5 years of work experience in campaign management, preferably in telecommunications, tech, FMCG or a related industry

• Good working knowledge of SQL as well as Tableau

• Ability to work independently as well as in a team in a fast-paced environment

• Strong analytical, problem-solving and communication skills

• Excellent interpersonal skills
  
  UEN: 202329526G

  EA Licence: 23S2061

Job Scope

· Report to the General Manager based in Singapore for overall Technical and Service support in Singapore

· Train and mentor Service engineers for installation, service and maintenance of Hurco CNC Machining Centers and Lathes and ProCobots

· Perform on-site servicing and troubleshooting of Hurco CNC Controller, CNC Machining Centers, Lathes and ProCobots

· Develop service products for Hurco CNC machine installed base including inspection and preventive maintenance program, geometry checks and laser calibration.

· Plan and schedule pre-shipment inspection of CNC machines at warehouse prior to shipment and delivery to overseas market.

· Develop and update customer guides on routine maintenance of machines based on Hurco best practices.

· Schedule and monitor service call requests from customer

· Work closely with the Service and Application teams providing support to overseas customers and distributors

Requirements

· Diploma Graduate of Engineering discipline

· Min. 7 years of working experience in related Engineering and Maintenance field

· Min. 5 years of experience in the repair and maintenance of CNC machining centers and lathes

· Experience in managing and scheduling team of engineers for field service work

· Experience in Electrical and Mechanical repair and troubleshooting work

· Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams)

· Class 3 driving license preferred

· Spoken and Written English / Chinese

Responsibilities

Customer Success Manager

• Led and developed a Customer Success team by training and equipping members with tactical problem-solving skills, improving first-contact resolution rates
• Coordinated cross-functionally with Operations and key stakeholders to support customers and service partners across 4,000+ sites, ensuring seamless issue resolution and service continuity, Web cloud-based contract system CACI
• Main engagement done over WhatsApp and verbal call. Better Touch point compared to emails
• Strengthened customer relationships by elevating end-to-end experience, rebuilding trust, resulting in the successful recovery, retention of high-value accounts
• Fostered team engagement and performance by championing well-being initiatives and collaboration, contributing to a high-morale team
• Delivered actionable insights by consolidating operational feedback and presenting timely recommendations to C-suite leaders, enabling faster decision-making and effective rollout of strategic directives, reporting via Power BI, Ops monitoring and scheduling via Tramm.

Business Development Manager

• Revenue growth across major accounts by cultivating long-term customer relationships and strategic account expansion initiatives
• Executed top-down business strategies while streamlining operational workflows, improving efficiency and enabling scalable growth
• Forged strategic partnerships with enterprises and technology providers to expand service capabilities, unlock new revenue streams, and broaden market reach, upsell opportunities through customer insights and operational data
• Analyzed market trends and customer insights to design and deliver targeted solutions addressing critical business and industry challenges
• Standardized and optimized SOPs to strengthen cross-functional collaboration and enhance service delivery consistency
• Spearheaded new product testing and development, evaluation, and go-to-market launches, securing multiple new deals
• Revitalized product catalogues and sales collateral, sharpening brand positioning and improving lead-to-conversion effectiveness
• Designed data-driven pricing strategies and value positioning, overall pipeline performance

Head of IoT (Smart Washroom)

• Directed department-level strategy and operations for Smart Washroom IoT solutions, overseeing 1,200+ deployed devices and sensors with high system reliability and uptime
• Owned commercial growth and partner expansion, securing new contracts (185%) with cleaning and facilities management (FM) partners and scaling solution adoption across multiple sites,
• Led and managed a multi-disciplinary IoT team, including technicians and partners, covering deployment, maintenance, troubleshooting, and service optimization
• Oversaw end-to-end lifecycle management from pre-sales solutioning and deployment to after-sales support, renewal readiness
• Established onboarding \ frameworks and training programs for enterprise clients, driving strong adoption, usage consistency, and service performance
• Developed departmental SOPs, technical manuals, pitch decks, and sales enablement materials to standardize operations and support revenue teams
• Evaluated, onboarded, and governed suppliers and vendors, introducing scalable, cost-efficient, and future-ready IoT technologies
• Collaborated with cross-functional teams to align IoT strategy with business objectives, operational efficiency, and long-term growth
• Sourcing suppliers for performance and reducing risk.

Scenting Department

• Working with Scenting experts to develop / customized products for customers
• Tender / Site recce to secure new contracts / renewals
• Customer centric role / new recommendations / settings to serve end clients
• New scent, working with suppliers to fulfill Switching Szense contracts to be under Rental Hygiene.
• Self-developing product brochures

Requirements

• Diploma or bachelor’s degree in business, Operations, Customer Management, or a related discipline  
• At least 6 years of relevant experience in customer service, operations, retail environments 
• At least 3 years in a leadership role managing multi-channel teams   
• Strong leadership, problem-solving and operational decision-making skills   
• Customer-focused mindset with ability to translate business needs into operational execution   
• Ability to improve processes and drive operational efficiency

Position Title: Care Studio and Rehab Manager
Location: Bright Hill
Working Days: Monday – Friday
Working Hours: 8:30AM – 6:00PM
Salary: $7,000 – $9,000

Job Description

• Support the development and implementation of operational and strategic initiatives for the Care Studio and Rehabilitation Department.

• Assist in the development and enhancement of Care Studio programmes and services.

• Monitor departmental KPIs and manage budget and resource utilization.

• Oversee manpower planning and operations of the Care Studio and Rehabilitation teams.

• Develop policies and ensure compliance with regulatory requirements and MOH licensing standards.

• Support recruitment, staff development, and retention initiatives.

• Manage the daily operations of the Care Studio and Rehabilitation Department.

• Develop and promote centre-based and home-based rehabilitation and day care programmes.

• Oversee the delivery of community and home care services.

• Manage healthcare needs assessments and the implementation of care plans for clients.

• Coordinate and monitor clinical and service quality indicators for continuous improvement.

• Manage enquiries, feedback, complaints, and incidents relating to centre operations.

• Identify and establish partnerships to support business development and client acquisition.

• Maintain relationships with existing and prospective partners and organizations.

• Ensure compliance with the Personal Data Protection Act (PDPA) relating to clients and staff.

Requirements

• Degree or Master's qualification in Allied Health or related disciplines preferred.

• Minimum 5 years of experience in a community care setting.

• Minimum 2 years of supervisory experience.

• Possess a valid BCLS + AED certification.

• Knowledge of the Intermediate and Long-Term Care (ILTC) landscape will be an advantage.

• Experience in quality and risk management.

• Experience in coaching, counselling, and manpower planning.

• Experience in start-up operations for care centres, nursing homes, or elderly home care services will be an advantage.

• Proficient in Microsoft Office applications.

• Experience with Infocare systems will be an advantage.

If you are keen to apply, please send me your resume and job applied for on WhatsApp at 9789 3505 or email me at anabel.thesupreme@gmail.com (˶ᵔ ᵕ ᵔ˶)

❄️Anabel Boon Xue Qi | Recruitment Consultant (R25159272) |

Job Description

• Undertake the role of layout engineer for day-to-day project execution of a variety of layout design implementation, including but not limited to Foundation IP (IO/ESD), Analog IP and RFIC, across multiple process nodes and diversified foundries.

• Collaborate with process-oriented or project-oriented multi-functional teams in delivering the physical design portion of IP, test-chip, RFIC or SoC.

• Be the DRI (Directly Responsible Individual) for the tasks assigned and assume full responsibility of the complete layout implementation process, including floor planning layout construction, physical verification and QA flow sign-off.

• Provide timely project status updates and proactively anticipate and mitigate potential execution pitfalls to ensure smooth and high-quality delivery for each project.

• Be proactive in communicating effectively with multi-functional teams and multi-site to constantly optimize layout for better Power, Performance & Area.

• Achieve good quality layout, work efficiently and effectively with schedule in mind.

• Candidates with proven track record and deep technical skills will be considered for mid- level position.

Requirements

• Bachelor’s Degree in Electrical, Electronic Engineering, or related field.

• More than 8 years of direct experience in custom Foundation IP and/or RF/Analog layout implementation. Hands-on experience in advanced CMOS technologies (FinFETs/GAA) in a critical factor.

• Highly proficient in technical knowledges related to: Foundry DRM of advanced CMOS technologies, design for manufacturability (DFM), floor planning techniques for hierarchical layout designs, SI/PI, EM/IR and ESD backend implementation flows.

• Strong knowledge in floor-planning techniques at different hierarchies, with emphasis on power mesh planning, critical block placement, critical signal routing, matching and top-down integration flow.

• Proficient in Cadence/Synopsys layout editor and physical verification tools; analytical and skillful in debugging physical verification such as DRC/LVS/ERC/ANT/PERC and all other verifications.

• A proven layout engineer with effective cross-team communication and strong time management skills.

• Strong passion in learning, problem solving, and decision-making skills.

• Proficient in IO/ESD layout and familiar with the layout requirement is a plus.

• Scripting skills in languages such as Python, Tcl, Perl, or C-shell are a plus.

Interested candidates may applythrough the application system. Shortlisted candidates will be notified.

PERSOL Singapore Pte Ltd • RCB No.200007268E EA License No. 01C4394 • EA Registration No. R23111944 (Loh Hui RuClara)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy. Our full Privacy Policy is available at https://www.persolsingapore.com/policies.  If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.

Key Responsibilities

• Lead and manage a team of 5+ (L1/L2 support), fostering a high-performance culture
• Oversee daily IT operations, maintenance, and compliance with security standards
• Manage maintenance schedules, change requests, incidents, and service requests
• Track IT assets and maintain accurate documentation for audits and reporting
• Manage vendors and subcontractors, ensuring performance meets contractual obligations
• Monitor SLAs and implement service improvements
• Manage budgets and control operational costs
• Serve as the main point of contact for clients, ensuring timely issue resolution

Requirements

• Bachelor’s degree in Engineering, IT, or related field
• 3–4 years of experience in IT Operations & Maintenance
• Strong knowledge of IT service management and ITIL practices
• Proven leadership, problem-solving, and stakeholder management skills
• Excellent communication skills and ability to work under pressure
• Self-driven, proactive, and able to manage multiple priorities

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to chally@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

• Attend to customer and financial representative enquiries via phone and live chat professionally and promptly.
• Resolve complaints and issues at the first touchpoint wherever possible.
• Maintain accurate records of interactions in the CRM system.
• Ensure timely follow-up on enquiries and escalate when necessary.
• Assess appeals and provide recommendations to management.
• Support additional duties during operational needs or peak periods.

Joy Yeow Zhi Qian
(CEI Registration No: R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)

Key Responsibilities:

• Attend to patients’ enquiries and guide them through healthcare processes.

• Provide assistance such as wheelchair support when required.

• Identify and assist fall-risk patients; perform basic screening such as temperature checks and mask distribution.

• Promote and guide patients in using self-service kiosks and mobile applications.

• Assist with basic measurements (e.g., height, weight, blood pressure) when required.

• Support wayfinding and handle general enquiries.

• Assist eligible patients in completing medical questionnaires.

Requirements:

• Minimum GCE 'N' Levels

• Good communication and interpersonal skills.

• Candidates without healthcare experience are welcome to apply as training will be provided.

• Comfortable being in close contact with patients.

• Basic computer skills and willingness to learn digital tools.

• Able to work in a fast-paced healthcare environment.
  
  All qualified applicants, please send in your resume to:

  medicalhealth@recruitexpress.com.sg

  Tricia Celestine Goh (R1981653)
  Recruit Express Pte Ltd | Company Reg. No.199601303W | EA License Number: 99C4599

WhatsApp: +65 90820021 (Kyler)
Email: kylergan.supreme@gmail.com

Location: Bright Hill
Working Days: Monday – Friday
Working Hours: 8:30AM – 6:00PM
Salary: $7,000 – $9,000

Job Description

• Support the development and implementation of operational and strategic initiatives for the Care Studio and Rehabilitation Department.
• Assist in the development and enhancement of Care Studio programmes and services.
• Monitor departmental KPIs and manage budget and resource utilization.
• Oversee manpower planning and operations of the Care Studio and Rehabilitation teams.
• Develop policies and ensure compliance with regulatory requirements and MOH licensing standards.
• Support recruitment, staff development, and retention initiatives.
• Manage the daily operations of the Care Studio and Rehabilitation Department.
• Develop and promote centre-based and home-based rehabilitation and day care programmes.
• Oversee the delivery of community and home care services.
• Manage healthcare needs assessments and the implementation of care plans for clients.
• Coordinate and monitor clinical and service quality indicators for continuous improvement.
• Manage enquiries, feedback, complaints, and incidents relating to centre operations.
• Identify and establish partnerships to support business development and client acquisition.
• Maintain relationships with existing and prospective partners and organizations.
• Ensure compliance with the Personal Data Protection Act (PDPA) relating to clients and staff.

Requirements

• Degree or Master's qualification in Allied Health or related disciplines preferred.
• Minimum 5 years of experience in a community care setting.
• Minimum 2 years of supervisory experience.
• Possess a valid BCLS + AED certification.
• Knowledge of the Intermediate and Long-Term Care (ILTC) landscape will be an advantage.
• Experience in quality and risk management.
• Experience in coaching, counselling, and manpower planning.
• Experience in start-up operations for care centres, nursing homes, or elderly home care services will be an advantage.
• Proficient in Microsoft Office applications.
• Experience with Infocare systems will be an advantage.

The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683

Strategic Planning & Business Execution

·        Execute the Customer Business Plan: Lead end-to-end implementation of Customer JBP for IC Category, reporting directly to Head of Sales.

·        Cross-Functional Collaboration: Partner closely with customers and operation team to deliver business plans. Collaborate with CSP / Shopper Marketing and Brand Team to build account-specific activation plans.

·        Performance Monitoring: Track and analyze customer sales performance. Actively work on business recovery plans to address business loss

·        Strategy Execution: Secure market leadership by successfully landing category strategies at operation level

Promotional & Investment Management:

·        Develop Integrated Promo Plans: Develop and implement the customer promo plan (incl. selling the plan at the customer) and managing promo investments.

·        Optimize Commercial Spending: Oversee promotional budgets, ensuring all Optimizing Promotional Sell Out (OPSO) inputs are completed accurately and on schedule.

·        Maximize Investment Levels: Strategically manage customer investments to maximize ROI for every promotion spent.

Negotiation & Commercial Alignment:

·        Close Commercial Deals: Negotiate promotional plans, including promo investment and strategic counterparts in strict alignment with TMICC category strategy.

·        Contract Accountability: Deliver agreed-upon commercial plans and actively track fulfilment of mutual commitments set in TTA agreements & JBP alignment.

Team Leadership & Advocacy:

·        Perfect Execution: Establish clear, actionable objectives and deliverables for Merchandiser Sales Team to ensure great execution.

·        Brand Diplomacy: Serve as an active ambassador for TMICC to maintain "Top of Mind" status and strengthen long-term relationships with customers.

·        Enterprise-First Mindset: Participate actively in internal TMICC meetings. Actively practice5i approach (Issue, Information, Insight, Implication & Implementation)

KEY REQUIREMENTS:

• Min 3 years in FMCG Sales Experience
• FMCG Modern Trade Experience
• Proficiency with Microsoft Office Tools

What is the opportunity?

As the member of Client Support Desk, Wealth Management Asia, you will report to the Heads of Sales Management Asia and support the entire RBC Wealth Management Asia. You would be key to the growth strategy of RBC WMA, be part of training and developing new relationship manager ("RM") and onboarding of new clients.

What will you do?

• Independently handle new account openings, account maintenance, asset transfers, loans, payments, order taking, and product recommendations.

• Develop and mentor the onboarding of new relationship manager.

• Provide assistance and guidance for new client / RM’s queries and interest on RBC WMA’s offering and product capabilities.

• Ensure timely and accurate execution of client requests and transactions.

• Independently manage both client accounts and relationships (including product and services queries, pricing and execution).

• Be familiar and adhere to Bank’s code of conduct, KYC, due diligence, AML and cross border regulation and compliance to policies and procedures as well as regulatory requirements

• Works collaboratively and endeavours to build good working relationships with other key stakeholders.

• Partner with Sales Management Office and follow the WMA growth strategy and initiatives.

• Participates in projects which drives the positives changes over WMA platforms and client experiences.
  

What do you need to succeed?

Must-have

• University degree in Business Management, Finance, Economics or other relevant professional finance qualifications

• CACS Paper 1 and 2

• At least 3-5 years’ relevant experience in private banking/wealth management platform, preferably in roles of ARM/Client due diligences.

• Strong interpersonal and influencing skills are essential.

• Highly articulate in both written and verbal business communication.

• Solid investment products knowledge and sound understanding of relevant external regulations governing the business

• Knowledgeable and experienced across KYC/AML/Compliance.

• Self-motivated individual with a positive change mindset. Comfortable with direct communication both internally (with functional partners) and externally (with prospects or clients)

• Advanced Bloomberg & Reuters

• Fluency in English language skills is essential

Nice-to-have

• Avaloq system knowledge is preferred

• This role requires speaking to clients from North Asia and South East Asia, proficiency in Mandarin, Cantonese, Bahasa or Thai is nice-to-have.

• Responsible for setting up, installing, and troubleshooting of semiconductor equipment at customer sites.
• Responsible for providing pre and post sales technical support to service and upgrade equipment.
• Assist in technical training for customers on setup, operations and maintenance.
• Build and maintain strong customer relationship.

Joy Yeow Zhi Qian
(CEI Registration No: R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)

Position Title: Care Studio and Rehab Manager
Location: Bright Hill
Working Days: Monday – Friday
Working Hours: 8:30AM – 6:00PM
Salary: $7,000 – $9,000

Job Description

• Support the development and implementation of operational and strategic initiatives for the Care Studio and Rehabilitation Department.

• Assist in the development and enhancement of Care Studio programmes and services.

• Monitor departmental KPIs and manage budget and resource utilization.

• Oversee manpower planning and operations of the Care Studio and Rehabilitation teams.

• Develop policies and ensure compliance with regulatory requirements and MOH licensing standards.

• Support recruitment, staff development, and retention initiatives.

• Manage the daily operations of the Care Studio and Rehabilitation Department.

• Develop and promote centre-based and home-based rehabilitation and day care programmes.

• Oversee the delivery of community and home care services.

• Manage healthcare needs assessments and the implementation of care plans for clients.

• Coordinate and monitor clinical and service quality indicators for continuous improvement.

• Manage enquiries, feedback, complaints, and incidents relating to centre operations.

• Identify and establish partnerships to support business development and client acquisition.

• Maintain relationships with existing and prospective partners and organizations.

• Ensure compliance with the Personal Data Protection Act (PDPA) relating to clients and staff.

Requirements

• Degree or Master's qualification in Allied Health or related disciplines preferred.

• Minimum 5 years of experience in a community care setting.

• Minimum 2 years of supervisory experience.

• Possess a valid BCLS + AED certification.

• Knowledge of the Intermediate and Long-Term Care (ILTC) landscape will be an advantage.

• Experience in quality and risk management.

• Experience in coaching, counselling, and manpower planning.

• Experience in start-up operations for care centres, nursing homes, or elderly home care services will be an advantage.

• Proficient in Microsoft Office applications.

• Experience with Infocare systems will be an advantage.

WhatsApp me your resume for quicker processing! ☺️
WhatsApp: https://wa.me/6596112291 (Kyra)
Voon Yih Boon Reg No: R22106724 | The Supreme HR Advisory Pte Ltd EA No: 14C7279

Position Title: Care Studio and Rehab Manager
Location: Bright Hill
Working Days: Monday – Friday
Working Hours: 8:30AM – 6:00PM
Salary: $7,000 – $9,000

Job Description

• Support the development and implementation of operational and strategic initiatives for the Care Studio and Rehabilitation Department.

• Assist in the development and enhancement of Care Studio programmes and services.

• Monitor departmental KPIs and manage budget and resource utilization.

• Oversee manpower planning and operations of the Care Studio and Rehabilitation teams.

• Develop policies and ensure compliance with regulatory requirements and MOH licensing standards.

• Support recruitment, staff development, and retention initiatives.

• Manage the daily operations of the Care Studio and Rehabilitation Department.

• Develop and promote centre-based and home-based rehabilitation and day care programmes.

• Oversee the delivery of community and home care services.

• Manage healthcare needs assessments and the implementation of care plans for clients.

• Coordinate and monitor clinical and service quality indicators for continuous improvement.

• Manage enquiries, feedback, complaints, and incidents relating to centre operations.

• Identify and establish partnerships to support business development and client acquisition.

• Maintain relationships with existing and prospective partners and organizations.

• Ensure compliance with the Personal Data Protection Act (PDPA) relating to clients and staff.

Requirements

• Degree or Master's qualification in Allied Health or related disciplines preferred.

• Minimum 5 years of experience in a community care setting.

• Minimum 2 years of supervisory experience.

• Possess a valid BCLS + AED certification.

• Knowledge of the Intermediate and Long-Term Care (ILTC) landscape will be an advantage.

• Experience in quality and risk management.

• Experience in coaching, counselling, and manpower planning.

• Experience in start-up operations for care centres, nursing homes, or elderly home care services will be an advantage.

• Proficient in Microsoft Office applications.

• Experience with Infocare systems will be an advantage.

WhatsApp me your resume for quicker processing! ☺️
WhatsApp: https://wa.me/6596112291 (Kyra)
Voon Yih Boon Reg No: R22106724 | The Supreme HR Advisory Pte Ltd EA No: 14C7279