Total 12 Senior Executive level Customer Service / Call Centre job vacancies

Critical Development Cloud Support Engineer (Senior Engineer, Hybrid Cloud) 

Job Description 

• Provide technical support for maintenance, patching, and upkeep of Microsoft, Nutanix and Citrix server systems, load balancers, and proxies. 

• Assist in managing compliance-related tasks to ensure regulatory adherence. 

• Collaborate in troubleshooting and resolving system issues to minimise downtime. 

• Support day-to-day service and change requests, ensuring timely and efficient delivery. 

• Manage IT equipment inventory, including tracking, condemnation, and disposal processes. 

• Coordinate with vendors and clients to facilitate deployments, system refreshes, and other technical initiatives.  

Qualifications 

• At least Degree in Computer science / IT / Engineering or equivalent 

• Good technical skills in engineering, computer, and IT systems, and preferably in communications technologies as well 

• Good working knowledge of Life Cycle Management and Systems Engineering in Windows server platform not limited to Microsoft System Centre suite of products. 

• Proficiency in Microsoft Server Operating System, Nutanix Acropolis Hypervisor, Ubuntu, Redhat, ⁠Citrix Virtual Desktop, BeyondTrust PIM/PAM, RSA Security Appliance, Splunk, Solarwinds, Tenable VMS, Veeam Backup, Ansible Automation Platform, Tenable VMS etc. 

• At least 1-3 years’ experience in Information Technology industry in the areas of Microsoft, Nutanix or Citrix system implementation, project management and O&S. 

• Good communication and writing skills 

• Shall have experience in performing project management, handle technical challenges and in liaising with the user and vendor to define business requirements and deliver technical solution. 
  

  JOB-00487
  

  All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

  Kindly email your resume in a detailed Word format to swathi.dhar@peopleprofilers.com

  Only shortlisted candidates will be notified.

  People Profilers Pte Ltd

  20 Cecil Street, #08-09 PLUS Building Singapore 049705

  +65 6950 9747   

  EA Licence Number: 02C4944

  Reg. Number: R1111371

  EA Personnel: Swathi Dhar
  

Job Summary

• Manage customer enquiries and service quotations to ensure timely and accurate responses.
• Process customer orders efficiently using ERP systems to support seamless sales operations.
• Coordinate shipment arrangements via sea, freight, courier, and local delivery to meet delivery schedules.
• Handle after-sales service including warranty claims on parts and jobs to maintain customer satisfaction.
• Conduct inventory control and physical stock takes to ensure accurate stock levels and general inventory practices.
• Prioritize responsiveness to deliver high-quality customer service consistently.
• Acquire comprehensive product knowledge to enhance service capabilities and support team coverage during absences.
• Promote sales by actively engaging customers and pushing additional products and services daily.
• Support business development efforts by expanding markets, products, and services to new and potential customers.
• Initiate creative outreach strategies to attract and engage more potential customers.
• Generate detailed monthly reports summarizing offers, market requirements, customer feedback, pricing updates, and marketing activities to inform business decisions.

You will perform counter and support duties at the Department of Child Development, KK Women’s & Children’s Hospital:

• Registration and billing of patients
• Schedule patients’ appointments
• Attend to patients’/public enquiries
• Perform routine procedures e.g. taking of height and weight of patient
• Prepare and set up doctors’ consultation rooms for daily usage e.g., examination/screening items are available for doctor to examine patients & cleaning of equipment and toys etc
• Support Doctor’s clinics, ensure doctors’ orders are followed and services are entered correctly at all times

Job Requirements:

• GCE N /O /A /NITEC /ITE (Office Skills)
• Prior Knowledge of Outpatient Appointment (OAS) preferred
• Service-oriented with pleasant disposition and good interpersonal communication skills
• Possess basic computer literacy skills - MS and Excel
• Able to multi-task in a fast-paced environment
• Good Team player
• Alert and meticulous

The Centre Support Executive is responsible for ensuring the smooth closure and documentation of classes conducted at the training centre. This includes validating, filing, updating, and ensuring data accuracy in the Training Management System (TMS). The role is primarily based at the centre and supports the operational flow between trainers, learners, and internal teams to maintain compliance and administrative efficiency.

Key Responsibilities:

1. Class Closure & Documentation

• Validate attendance sheets, assessment records, and other class-related documents after each course run.
• Scan, file, and upload all required documents into the Training Management System (TMS) promptly.
• Ensure proper filing of learner and trainer records in line with audit and compliance requirements.

2. System Updates & Data Accuracy

• Update attendance, assessment, and trainer information in TMS accurately.
• Cross-check and reconcile class records to ensure data consistency between physical and digital files.
• Flag discrepancies or missing records to the relevant departments for timely resolution.

3. Coordination & Administrative Support

• Liaise with trainers, Training Support team members, and Centre Operations staff to resolve any administrative or documentation issues.
• Support centres in retrieving and verifying documents required for audits or internal checks.
• Assist in other administrative tasks and ad hoc duties assigned by management.

4. Compliance & Quality Assurance

• Ensure class closure and documentation meet SSG, audit, and internal policy requirements.
• Maintain confidentiality and accuracy of learner and trainer records.
• Participate in periodic reviews to improve workflow efficiency and compliance standards.

Requirements:

• Minimum Diploma in Business Administration, Office Management, or related field.
• 1–2 years of administrative or operations support experience, preferably in the education or training industry.
• Strong organisational and time management skills with high attention to detail.
• Proficient in Microsoft Office (Excel, Word, Outlook) and familiar with data entry or TMS systems.
• Able to work independently and as part of a team in a fast-paced environment.
• Good communication and coordination skills.
• Willing to work on weekends based on the class schedule and operational requirements.

Job Summary:
We are seeking a detail-oriented, service-driven and proactive Senior Executive, Service Excellence & Learning & Development to join our Hospitality team. This role is responsible for supporting service excellence initiatives and delivering learning and development programs across Hotels and Food & Beverage operations. You’ll play a key role in enhancing guest experience, strengthening service culture, and ensuring the effective execution and administration of training initiatives that support operational excellence.

Key Responsibilities:
Guest Experience & Service Excellence 

• Review and analyze guest feedback from surveys, reviews, and internal sources to identify service gaps. 

• Support service excellence initiatives and action plans to enhance guest satisfaction and service standards. 

• Collaborate with operational teams to identify service-related training needs and improvement opportunities. 

• Support data collection and basic analysis to monitor service quality trends. 

Learning & Development Delivery 

• Design, develop, and deliver training programs including onboarding, service culture, service standards, and product knowledge. 

• Facilitate stand-up training sessions, briefings, and learning tours across Hotels and F&B operations. 

• Support targeted talent development programs such as internships, apprenticeships, and management trainees. 

• Develop learning materials such as presentations, e-learning content, SOPs, and workshop resources. 

Training Operations & Administration 

• Coordinate end-to-end training logistics, including scheduling, venue setup, attendance tracking, and post-training follow-up. 

• Maintain training records, documentation repositories, SOPs, and learning databases. 

• Track training hours and program completion, ensuring timely and accurate updates in learning systems. 
  
• Prepare basic reports and support audits related to training and service excellence initiatives. 

Requirements:

• Diploma or Degree holder, preferably in Hospitality, Hotel Management, or a related field. 
  
• Exposure to learning & development, service excellence, or training coordination functions is an advantage. 

• Advanced Certificate in Training & Assessment (ACTA) or equivalent training qualification preferred. 

• Minimum 1–2 years of experience in the hospitality industry (Hotels, F&B, or related service environments). 

The Senior Service Management / Lead Architect is responsible for delivering high value-added consulting services to enterprise customers by designing, implementing, and optimizing ServiceNow and Enterprise Service Management (ESM) solutions. 

The role combines strong technical expertise, architectural leadership, project management, and customer-facing consulting skills to ensure service excellence, business value realization, and long-term customer satisfaction. 

Acting as a trusted advisor, the consultant supports clients throughout their digital transformation journey by aligning technology, processes, and governance with business objectives, while driving innovation, performance, and continuous improvement. 

Key Responsibilities:  

Consulting & Customer Value 

• Deliver high added-value consulting services to our customers. 

• Act as a trusted partner for business and IT stakeholders, including executive and CXO-level. 

• Analyze customer needs, challenges, and objectives to propose relevant, scalable solutions. 

• Exceed service quality expectations and ensure long-term customer satisfaction. 

• Contribute to customer loyalty through excellence in delivery and engagement. 

Solution Architecture & Implementation 

• Design end-to-end ServiceNow architectures aligned with business strategy and best practices. 

• Lead and contribute to the implementation of ITSM, ITOM, HR, SecOps, GRC, CSM, and other related modules. 

• Ensure technical and functional coherence of the platform and integrations. 

• Ensure compliance with standards, governance frameworks, and security requirements. 

Project & Delivery Management 

• Lead and contribute to large-scale transformation programs and multi-country deployments. 

• Ensure project delivery within scope, budget, and timeline. 

• Drive continuous efforts to reach project targets and customer business goals. 

• Support project governance, risk management, and change management activities. 

• Participate in project sizing, costing, and business case development. 

Reporting & Documentation 

• Provide customers and management with accurate, clear, and regular activity reports. 

• Ensure proper documentation of technical and functional assignments. 

• Maintain project documentation, architecture designs, and operational procedures. 

Leadership & Team Development 

• Lead and mentor technical and functional teams. 

• Share best practices and promote ServiceNow standards. 

• Deliver workshops, training sessions. 

• Support team development and knowledge transfer. 

Expertise & Knowledge Management 

• Participate in the development of the company’s expertise materials and knowledge base. 

• Capitalize on project experience to enrich methodologies, accelerators, and frameworks. 

• Contribute to innovation and continuous improvement initiatives. 

• Contribute to presales activities. 

Required Skills & Experience 

Professional Experience 

• 12+ years of experience in ServiceNow consulting, architecture, and implementation. 

• Proven experience in international and complex environments. 

• Track record of leading large-scale programs and multi-disciplinary teams. 

Technical Skills 

• Strong expertise in ServiceNow architecture and development. 

• Advanced knowledge of ITSM, ITOM, HR, SecOps, GRC, CSM and other related modules 

Business & Consulting Skills 

• Business analysis and requirements management. 

• Project and program management. 

• Financial assessment, business case, and ROI analysis. 

• Presales and customer engagement experience is a plus. 

Soft Skills 

• Excellent communication skills (written and verbal). 

• Ability to interact with executive and senior stakeholders. 

• Strong leadership and coaching mindset. 

• Customer-oriented, pragmatic, and solution-driven. 

• Strong analytical and problem-solving abilities. 

Education & certifications 

• Master’s degree in information systems, Computer Science, Engineering, or equivalent; MBA or Executive Education is a plus. 

• ServiceNow Certified Master Architect or multiple CIS certifications (ITSM, ITOM, HR, SecOps, GRC, CSM, or related modules) with related project experiences 

• ITIL Certification. 

• Scrum Master / Agile Certification. 

The Senior Service Management Consultant is responsible for delivering high value-added consulting services to enterprise customers by designing, implementing, and optimizing ServiceNow and Enterprise Service Management (ESM) solutions. 
The role combines strong technical expertise, project leadership, and customer-facing consulting skills to ensure service excellence, business value realization, and long-term customer satisfaction. 

Key Responsibilities:  

Consulting & Service Delivery 

• Deliver high added-value consulting services to customers by translating business needs into scalable, secure, and efficient ServiceNow solutions. 

• Lead end-to-end ServiceNow implementations across ITSM, ITOM, SecOps, and related domains. 

• Ensure solutions align with industry best practices (ITIL, Agile/Scrum) and customer business objectives. 

• Coordinate cross-functional teams including developers, business analysts, testers, and client representatives. 

• Manage project scope, timelines, resources, risks, and dependencies to ensure on-time and on-budget delivery. 

Customer Satisfaction & Quality Excellence 

• Exceed customer service quality expectations through proactive communication, strong delivery governance, and high technical standards. 

• Act as a trusted advisor to customers, guiding them on platform capabilities, roadmap decisions, and continuous improvement opportunities. 

Reporting & Documentation 

• Provide customers and/or supervisors with accurate, clear, and timely activity and project status reports, including risks, KPIs, and progress tracking. 

• Ensure thorough documentation of technical and functional assignments, including solution designs, configurations, workflows, and operating procedures. 

• Maintain high-quality documentation to support knowledge transfer, support teams, and long-term platform sustainability. 

Technical Expertise & Continuous Improvement 

• Configure, customize, and optimize ServiceNow solutions using scripting, workflows, integrations, and platform features. 

• Ensure platform performance, security, and compliance through best-practice configuration and governance frameworks. 

• Identify opportunities for automation, optimization, and innovation to improve operational efficiency and user experience. 

Knowledge Sharing & Expertise Development 

• Participate actively in the development of the company’s expertise materials and internal knowledge base. 

• Contribute to methodology improvements, reusable assets, best practices, and training materials. 

• Support internal capability building through coaching, mentoring, and knowledge-sharing initiatives. 

Required Skills & Experience 

Experience 

• 10+ years of experience in IT Service Management and enterprise transformation projects. 

• Strong hands-on experience with ServiceNow implementations across multiple modules  

• Proven background in consulting, customer-facing roles, and complex project delivery in enterprise environments. 

Technical and soft Skills 

• Strong expertise in ServiceNow configuration and development (ITSM, SecOps, ITOM, …) including proficiency in complex workflows, integrations, and ServiceNow Studio/App Engine. 

• Solid understanding of ITIL processes, Agile/Scrum methodologies, and service governance. 

• Excellent communication and stakeholder management skills. 

• Strong analytical mindset with the ability to align technical solutions with business value. 

• Ability to work in complex, international, and multi-stakeholder environments. 

Education & Certifications 

• Bachelor’s degree in computer science or equivalent. 

• ITIL Foundation certification. 

• Several ServiceNow certifications (ITSM, SecOps, ITOM, or related modules). 

The Senior Service Management / Lead Architect is responsible for delivering high value-added consulting services to enterprise customers by designing, implementing, and optimizing ServiceNow and Enterprise Service Management (ESM) solutions. 

The role combines strong technical expertise, architectural leadership, project management, and customer-facing consulting skills to ensure service excellence, business value realization, and long-term customer satisfaction. 

Acting as a trusted advisor, the consultant supports clients throughout their digital transformation journey by aligning technology, processes, and governance with business objectives, while driving innovation, performance, and continuous improvement. 

Key Responsibilities:  

Consulting & Customer Value 

• Deliver high added-value consulting services to our customers. 

• Act as a trusted partner for business and IT stakeholders, including executive and CXO-level. 

• Analyze customer needs, challenges, and objectives to propose relevant, scalable solutions. 

• Exceed service quality expectations and ensure long-term customer satisfaction. 

• Contribute to customer loyalty through excellence in delivery and engagement. 

Solution Architecture & Implementation 

• Design end-to-end ServiceNow architectures aligned with business strategy and best practices. 

• Lead and contribute to the implementation of ITSM, ITOM, HR, SecOps, GRC, CSM, and other related modules. 

• Ensure technical and functional coherence of the platform and integrations. 

• Ensure compliance with standards, governance frameworks, and security requirements. 

Project & Delivery Management 

• Lead and contribute to large-scale transformation programs and multi-country deployments. 

• Ensure project delivery within scope, budget, and timeline. 

• Drive continuous efforts to reach project targets and customer business goals. 

• Support project governance, risk management, and change management activities. 

• Participate in project sizing, costing, and business case development. 

Reporting & Documentation 

• Provide customers and management with accurate, clear, and regular activity reports. 

• Ensure proper documentation of technical and functional assignments. 

• Maintain project documentation, architecture designs, and operational procedures. 

Leadership & Team Development 

• Lead and mentor technical and functional teams. 

• Share best practices and promote ServiceNow standards. 

• Deliver workshops, training sessions. 

• Support team development and knowledge transfer. 

Expertise & Knowledge Management 

• Participate in the development of the company’s expertise materials and knowledge base. 

• Capitalize on project experience to enrich methodologies, accelerators, and frameworks. 

• Contribute to innovation and continuous improvement initiatives. 

• Contribute to presales activities. 

Required Skills & Experience 

Professional Experience 

• 12+ years of experience in ServiceNow consulting, architecture, and implementation. 

• Proven experience in international and complex environments. 

• Track record of leading large-scale programs and multi-disciplinary teams. 

Technical Skills 

• Strong expertise in ServiceNow architecture and development. 

• Advanced knowledge of ITSM, ITOM, HR, SecOps, GRC, CSM and other related modules 

Business & Consulting Skills 

• Business analysis and requirements management. 

• Project and program management. 

• Financial assessment, business case, and ROI analysis. 

• Presales and customer engagement experience is a plus. 

Soft Skills 

• Excellent communication skills (written and verbal). 

• Ability to interact with executive and senior stakeholders. 

• Strong leadership and coaching mindset. 

• Customer-oriented, pragmatic, and solution-driven. 

• Strong analytical and problem-solving abilities. 

Education & certifications 

• Master’s degree in information systems, Computer Science, Engineering, or equivalent; MBA or Executive Education is a plus. 

• ServiceNow Certified Master Architect or multiple CIS certifications (ITSM, ITOM, HR, SecOps, GRC, CSM, or related modules) with related project experiences 

• ITIL Certification. 

• Scrum Master / Agile Certification. 

At Skills Development Academy, we're dedicated to transforming lives through education and training. As we expand our network of training centers, we're looking for passionate and dedicated individuals to join our customer service team.

If you're looking for a rewarding career where you can make a real difference, and you thrive in a dynamic and growing environment, Skills Development Academy is the place for you. Join us and be a part of our mission to empower individuals with the skills and knowledge they need to succeed.

Job Responsibilities: 

• Provide support for learners and companies through telephone, emails and walk-ins 

• Ensure learners' satisfaction by providing quality customer service experience 

• Manage and resolve learners' complaints and feedback on their service and training experience 

• Analyse learners' data to develop insights and identify new improvement initiatives 

• Assist in daily operational tasks or any other tasks that may be assigned by the management. 

Job Requirements: 

• Candidate must possess at least "O" Level or equivalent. 

• Minimum one year of experience in client fronting role 

• Good communication and interpersonal skills with excellent command of written and spoken language 

• Proficient with MS Office
   

Working Location:

• Tiong Bahru (Central Plaza) or Woodlands (WoodSquare) or Paya Lebar (Lifelong Learning Institute)
  

Working Hours: 

• 5 days’ work week, including weekends (rostered based on company’s schedule)

You will perform counter and support duties at the Department of Child Development, KK Women’s & Children’s Hospital:

• Registration and billing of patients
• Schedule patients’ appointments
• Attend to patients’/public enquiries
• Perform routine procedures e.g. taking of height and weight of patient
• Prepare and set up doctors’ consultation rooms for daily usage e.g., examination/screening items are available for doctor to examine patients & cleaning of equipment and toys etc
• Support Doctor’s clinics, ensure doctors’ orders are followed and services are entered correctly at all times

Job requirement

• GCE N /O /A /NITEC /ITE (Office Skills)
• Prior Knowledge of Outpatient Appointment (OAS) preferred
• Service-oriented with pleasant disposition and good interpersonal communication skills
• Possess basic computer literacy skills - MS and Excel
• Able to multi-task in a fast-paced environment
• Good Team player
• Alert and meticulous

Location: Singapore, Changi North Rise

Working Hours: 5 day work week (Monday to Friday)

Benefits:

• Lunch provided (Chinese Cuisine)
• 2-way shuttle bus services available at Ang Mo Kio & Bedok MRT stations
• Medical Benefits
• Leave benefits according to MOM guidelines
• Commission & incentives

Job Summary:

We are looking for a dedicated and customer-focused Customer Service & Sales Executive to join our team. You will be the point of contact for our customers, ensuring their needs are met with professionalism and efficiency. This role involves managing orders, resolving issues, and supporting sales efforts.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone and email
• Process and monitor incoming orders, ensuring timely follow-up and smooth fulfillment
• Handle order changes, cancellations, returns, and exchanges efficiently
• Address and resolve customer complaints with empathy and professionalism
• Provide basic technical support and troubleshoot product/service issues
• Upsell and promote relevant products and services to existing and potential customers
• Manage tenders and contracts (new and existing)
• Achieve performance targets set by Management
• Collaborate with internal teams to resolve service-related issues
• Support other sales-related and administrative tasks as assigned

Requirements:

• Minimum 1 year of experience in customer service or sales support
• Strong communication and interpersonal skills
• Proficient in Microsoft Office; experience with ERP systems for order processing is a plus
• Able to multitask and manage time effectively in a fast-paced environment
• Detail-oriented with strong organizational skills
• Positive attitude and ability to handle challenging situations diplomatically

Main Duties and Key Responsibilities:

• Streamline all the commercial and administrative functions of the marina (i.e berthing records, berthing agreements, application forms, waiting lists, financial records, invoices, petty cash, purchase orders, follow-up of berthing enquiries etc.)
• Prepare, with the Accounts Department, all financial and other relevant information for reports to management and provide secretarial assistance to the marina staff.
• Assist with work schedules, staff attendance, holiday records and other HR-administration related data.
• Serve as the prime contact person for all the marina stakeholders and handle their enquiries promptly and professionally.
• In charge of the reception area and the general reception of our valued guests by welcoming them with a smile and a fresh drink.
• Answer phone calls, direct enquiries, take reservations, and check in/out guests using the computerized reservations and billing system.
• Assist in other duties assigned by the Marina Director.

Requirements:

• Preferably a diploma holder.
• Able to work on weekends and public holidays.
• Possess nautical knowledge or the willingness to acquire it.
• Have a positive and cheerful disposition with an open and proactive work attitude.