Total 2 Senior Executive level Customer Service / Call Centre job vacancies

Job Responsibilities:

• First point of contact for the customers assigned
• Use the various tools to facilitate the orders until it reaches customer
• Provide open order report and alert customer actively on shipments and FG.
• Coordinate with plant and customer on the reject returns
• Adhere to Company's policy and procedures.
• Involve in audits and manage invoice payment issues if any.
• Facilitate customer visits as and when needed.
• Responsibilities with respect to significant aspects related link to operational control in work area.
• Any other duties as assigned by the supervisor.
  

Job Requirements:

• Minimum 1-2 years of experience in customer service, order processing, or administrative roles
• Diploma in Business Administration or equivalent
• Strong attention to detail and ability to prioritise tasks effectively
• Good communication and interpersonal skills
• Proficient in Microsoft Office applications

• Supports and assist the Centre Manager in the delivery of administrative duties in the Centre accordance to established policies and procedures and comply to MOH standard regulations
• Handle the initial administration for referral cases before handing the case to the Centre Manager for client admission into the centre.
• Answer phone and walk-in queries with regards to the community activities and services provided by the Centre, and to provide appropriate referrals.
• Process registration for admission / withdrawal including all the paperwork required for the process.
• Administrative duties include completing new client intake and gathering supporting documents
• Arrange internal and external meetings.
• Purchase Requisition and Inventory control by working closely with HQ Procurement department/Yishun MSC for administrative support
• Liaise with Caregiver
• Attending all training and meeting with fund provider
• Oversee all claims eg. Subvention & SMF and application of Senior Mobility Funds
• Work with HR on staff training matters
• Maintain the inventory of all surgical items, food rations, stationery, uniform & miscellaneous.
• Maintain the Centre’s petty cash and cash flow records on behalf of the Centre Manager.
• Handle receipt of payments, ensure bank-in and update Finance department
• Process subvention claims for submission to regulatory agencies
• Update and maintain staff records (including updating of staff leave and medical records) / essential documents / correspondence.
• Prepare and submit staff training request to HR
• Collate staff Performance Appraisal for submission
• Assist in all HR related matters

Requirements:

• Minimum Diploma in Business Management
• Minimum 3 years of related experience (administration & financial) in ILTC
• Proficient in Microsoft Office (MS Word & MS Excel)

COMPETENCYAND PROFICIENCY LEVEL
Must Have Competencies

Financial Management – Level 3

Casework Evaluation – Level 3

Stakeholder Management – Level 3

Customers Feedback and Relationship Management– Level 3

Productivity Improvement – Level 3

Service Excellence – Level 3

Service Planning and Implementation – Level 3

Good-To-Have Competencies

Data Analytics – Level 3

Digital Technology Adoption and Innovation –Level 3

Professional and Business Ethics – Level 3

Critical Core Skills

Communication - Intermediate

Influence - Intermediate

Collaboration - Intermediate

Adaptability - Intermediate

Decision Making - Intermediate

*For more information, please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this website https://www.skillsfuture.gov.sg/skills-framework/social-service