Total 36 Senior Executive level Customer Service / Call Centre job vacancies

Job Description:

• Attend to outbound calls/emails/cases on policy enquiries/requests from customers and advisors
• Provide assistance to customers on the use of the Company’s portals and mobile app
• Handle customers’ enquiries, complaints and feedback across all business channels
• Handle escalated calls by new team members and outsourced contact centre
• Execute outgoing calls to contact new customers or follow-up with existing customers

Application Procedures

Interested candidates, please email your resume to:

Attention: Jamie Tan Pei Zhen (CEI No. R2199473)

jamietan@recruitexpress.com.sg

Recruit Express Pte Ltd (EA No.99C4599)

Location :

East: Bedok

West: Boon Lay, Bukit Batok West, Jurong Central Plaza, Lakeside, Pioneer

Central: Serangoon Central, Toa Payoh

Working Hours:

Monday to Friday

42.5 working hour per week, 8.5 hours per day.

Job details:

• Perform activities for daily living (ADLs), including assistance with personal hygiene, mobility, toileting, diaper changing, and feeding.
• Escort and assist seniors during transportation to and from the care centre ensuring their safety and comfort throughout the journey
• Social and recreational engagement (facilitate and participate games & activities with seniors)

Interested candidates, kindly send a copy of your resume to: healthcare7@recruitexpress.com.sg

Jessica Fong Zhi Tong [R1879124]

Email Address: healthcare7@recruitexpress.com.sg

Recruit Express Pte Ltd

EA License No: 99C4599

Responsibilities

• Coordinate appointments and provide professional customer service support via phone and email.
• Maintain and update schedules, records, and databases accurately.
• Coordinate and deploy contractors or teams based on operational requirements.
• Liaise with customers, contractors, and internal stakeholders to resolve issues and ensure timely follow-up.
• Prepare and generate reports using Excel and internal systems.
• Support process improvements to enhance reporting, scheduling, and data management efficiency.
• Perform administrative and operational support duties as assigned.
• Experience in managing large data sets 50,000-100,000 in excel will be an added advantage

Requirements:

• Experience in customer service, operations coordination, administration, or a related field.
• Proficient in Microsoft Excel, including formulas and data management (eg formulas, Macro, basic analysis) is preferred.
• Comfortable working with large datasets and generating reports.
• Strong communication and interpersonal skills.
• Able to work independently and manage multiple tasks effectively.
• Proactive, adaptable, and detail-oriented.

Interested applicants may email resume to kellychooi@recruitexpress.com.sg

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted

Service Operations & Administration Executive (SAP) / Jurong /Contract

Industry: Engineering Services / Industrial Automation

SUMMARY

Drive the administrative efficiency of the service department by coordinating engineering service operations, managing workflows, and ensuring accurate administrative data control. This role bridges the gap between field engineers, sales, and corporate teams, ensuring all service contracts, work orders, and technical documentation are strictly processed through SAP and ServiceMax according to company compliance standards.

Responsibilities

• Service Workflow Coordination: Manage and track the end-to-end lifecycle of engineering service contracts, project milestones, and ad-hoc maintenance jobs.
• Work Order Management: Support the creation, assignment, and tracking of Work Orders (WO) in ServiceMax, ensuring field engineers complete entries for operational readiness.
• SAP Data & Process Management: Utilize SAP to release operational blocks, update contract milestones, verify customer accounts, and ensure all operational data complies with company workflows.
• Technical Documentation Control: Meticulously review, verify, and compile technical supporting documents, including Customer Purchase Orders (PO), Delivery Orders (DO), engineering timesheets, and third-party labor records.
• Operational Backlog Clearance: Monitor and clear outstanding administrative backlogs, ensuring all completed technical works are closed out promptly in the system.
• Cross-Functional Liaison: Act as the primary administrative link coordinating between Sales (for contract variations), Field Engineers (for job completion documentation), and internal corporate teams.
• Customer Inquiry Handling: Serve as the point of contact for customer administrative inquiries regarding service tracking, order verification, and job compliance details.
• Compliance & Audit Readiness: Maintain proper, auditable documentation for all service activities to meet internal processes and external reporting regulations.

Requirements

• Minimum 3 years of experience in project administration, service coordination, scheduling, or operational support roles within the Engineering sector.
• SAP Expertise (Mandatory): Hands-on proficiency in SAP operational workflows (e.g., project systems, sales/service order management, or data verification modules).
• Field Software Skills: Familiarity with ServiceMax or similar Field Service Management (FSM) software is a plus
• Industry Knowledge: Understanding of engineering documentation (e.g., technical service sheets, variation orders, site mobilization records).
• Core Competencies: Good organizational skills, high attention to detail, and excellent communication skills to effectively bridge technical engineers and corporate administration.

Job Description

• Industry/ Organization Type: Supply Chain
• Position Title: Customer Service Specialist
• Working Location: Tampines (Transport Provided)
• Working Hours: 5 Days, Monday – Friday (8am – 5pm)
• Salary Package: Basic Salary
• Duration: 6-Months Contract

Key Responsibilities

• Process and fulfill orders promptly and accurately, from receiving to delivery.
• Respond and follow up to customer inquiries, feedback, and orders.
• Handle customer complaints and feedback by investigating, resolving, and escalating issues to Seniors and the Regulatory & QSHE team quickly and independently.
• Manage documents like certificates of analysis/ compliance and inspection statuses.
• Coordinate with logistics teams to track the delivery status of customer orders, providing timely updates to customers.
• Create, collect and manage sales data, customer contact information and reports.
• Keep a well-organized filing system for easy access to work documents.
• Suggest ways to improve management systems to your supervisor.
• Other necessary tasks as assigned.

APPLY NOW!!!

• At least 1-year of experience in Customer Service or Sales Support.
• Excellent communication skills.
• Competent with MS Office and computer skills.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #66066 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

• Provide professional customer service by contacting customers to arrange appointments and handle enquiries

• Maintain and update records in spreadsheets and databases, including schedules and service activities

• Coordinate deployment of teams or contractors based on operational requirements and latest updates

• Work closely with internal teams and stakeholders to resolve issues and ensure timely service delivery

• Communicate effectively with customers and stakeholders to ensure smooth coordination and satisfactory outcomes

• Improve and maintain tracking systems and databases for better accuracy, reporting, and efficiency

• Generate operational reports for management and stakeholders

• Perform administrative and ad-hoc duties as assigned• Provide professional customer service by contacting customers to arrange appointments and handle enquiries

• Maintain and update records in spreadsheets and databases, including schedules and service activities

• Coordinate deployment of teams or contractors based on operational requirements and latest updates

• Work closely with internal teams and stakeholders to resolve issues and ensure timely service delivery

• Communicate effectively with customers and stakeholders to ensure smooth coordination and satisfactory outcomes

• Improve and maintain tracking systems and databases for better accuracy, reporting, and efficiency

• Generate operational reports for management and stakeholders

• Perform administrative and ad-hoc duties as assigned

Interested applicants may email resume to kellychooi@recruitexpress.com.sg

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted

Location :

East: Bedok,

West: Boon Lay, Bukit Batok West, Jurong Central Plaza, Lakeside, Pioneer

Central: Serangoon Central, Toa Payoh

Working Hours:

Monday to Friday

42.5 working hour per week, 8.5 hours per day.

Job details:

• Perform activities for daily living (ADLs), including assistance with personal hygiene, mobility, toileting, diaper changing, and feeding.
• Escort and assist seniors during transportation to and from the care centre ensuring their safety and comfort throughout the journey
• Social and recreational engagement (facilitate and participate games & activities with seniors)

Interested candidates, kindly send a copy of your resume to: healthcare7@recruitexpress.com.sg

Jessica Fong Zhi Tong [R1879124]

Email Address: healthcare7@recruitexpress.com.sg

Recruit Express Pte Ltd

EA License No: 99C4599

Company Overview

Quantum is a Singapore-headquartered regional HR consultancy providing tailored HR solutions including manpower outsourcing and business process outsourcing services.

Job Summary

We are seeking a proactive and detail-oriented Junior Executive to provide operational and administrative support to our Clients. The successful candidate will play a key role in supporting IT systems, end-user services, vendor coordination, procurement activities, and departmental initiatives.

Responsibilities

• Provide technical support to new onboarding employees
• Supporting FIS SharePoint lists and Power BI dashboards (design, creation, updates, and maintenance)
• Raising Shopping Carts, PR/PO tracking, and GRN(requiring basic Ariba and SAP skills)
• Handling new user onboarding (documentation preparation, orientation/NDA, coordinating ID badges with security and hiring manager)
• Supporting mobile users (port-in/out, device orders, repairs, upgrades, eSIM)
• Managing telco changes or contract renewals(MSA), including migration project coordination
• Organising departmental events (planning, communications, budgeting, collections, payments, logistics, presentation materials, and post-event activities such as photo/video editing and surveys)
  
  
  Requirements
• Diploma in Information Technology, or a related discipline.
• 1 to 2 years of relevant experience in IT support, IT administration, or a similar role.
• Working knowledge of Microsoft SharePoint and Power BI.
• Basic experience with SAP and Ariba procurement processes is preferred.
• Familiarity with mobile device management
• Good communication skills with the ability to engage multiple stakeholders at all levels.
• Detail-oriented with strong accuracy and follow-through in task execution.
• Ability to handle sensitive and confidential information
  
• Privacy Notice
  By submitting your application, resume, or any personal information, you authorize Quantum to collect, process, store, and share your personal data with its business partners and other relevant third parties for the purpose of assessing your qualifications and suitability as part of the recruitment and placement process. By doing so, you confirm that you have reviewed and accepted our Job Applicant Privacy Notice.

Job Responsibilities:

•       Manage day-to-day office operations timely and efficiently.

•       Perform general administrative & clerical duties.

•       Handle phone calls, filing and general admin support.

•       Maintain proper filling system.

•       Provide administrative support to the team.

•       Involve in projects and coordinate company activities as and when required.

•       Will need to work on Saturday once a month, fixed by supervisor.

•       Perform other ad-hoc duties as assigned.

Position: Customer Service Executive (Contract)
Salary: Up to $3,500
Location: Promenade area
Duration: June 2026 - End September 2026 (3 months contract)

Job Summary

You will manage end-to-end order-to-cash processes using SAP, coordinate logistics, resolve order issues, and maintain strong customer relationships to ensure timely invoicing and delivery, supporting sales targets in a fast-paced environment.

Responsibilities

• Execute daily order-to-cash (OTC) activities in SAP, including order entry, order confirmation, invoicing, and shipment processing to ensure accurate and timely order fulfillment
• Monitor and resolve order blocks related to credit, pricing, and master data, escalating issues when necessary to maintain workflow
• Coordinate with third-party logistics (3PL), warehouse teams, and local distributors to ensure timely and accurate deliveries
• Track open orders and shipments, proactively following up on delays, short shipments, and delivery issues to minimize disruptions
• Manage customer queries, complaints, and order changes promptly and professionally to maintain customer satisfaction
• Support month-end activities by ensuring order closure and invoicing accuracy for financial reporting
• Maintain accurate transaction records for reporting and audit compliance
• Communicate regularly with internal stakeholders including sales, supply planning, and finance to align on orders and deliveries
• Provide basic service level visibility on open orders, delays, and issues to stakeholders for informed decision-making
• Collaborate closely with and take guidance from the Senior Customer Service Specialist to improve processes and outcomes

Requirements

• Previous experience in a similar customer service or order management role
• Proficient in SAP S4 and Microsoft Office applications, including Word and Excel
• Strong organizational skills with keen attention to detail to handle high transaction volumes accurately
• Excellent communication skills to maintain positive relationships with internal and external customers
• Ability to learn quickly, follow established processes, and adapt to changing situations in a fast-paced environment
• Demonstrated strong execution discipline and smart decision-making skills to resolve problems effectively
• Team player who thrives in a self-directed, collaborative environment
• Experience in the FMCG sector, particularly Wines & Spirits, is considered a plus

HOW TO APPLY:

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidate will be notified.

Reg No: R1433814

EA License No: 20C0426 (Elitez & Associates)

Responsibilities:

• Provide frontline customer service support to couples and visitors at the Registries of Civil and Muslim Marriages (ROM/M)
• Assist with registration and reception duties for solemnisation appointments
• Support queue management and ensure the smooth flow of customer appointments and ceremonies
• Handle general customer enquiries and provide accurate information on registration procedures and requirements
• Assist customers with the use of self-service kiosks and provide basic troubleshooting support
• Support document verification processes and administrative activities in accordance with established guidelines
• Coordinate with internal teams to ensure a positive customer experience throughout the customer journey
• Assist with the setup and closing of customer service areas, solemnisation rooms andself-service kiosks
• Maintain accurate records and prepare simple reports when required
• Perform other administrative and operational duties assigned by the management

Requirements:

• Minimum ITE, NITEC, Higher NITEC, Diploma or equivalent qualification
• At least 1 year of customer service, front desk,hospitality, retail, healthcare or administrative experience
• Able to communicate effectively in both Englishand Mandarin
• Customer-oriented with strong interpersonal and communication skills
• Comfortable interacting with members of the public in a professional environment
• Proficient in Microsoft Office applications and general computer usage
• Able to multitask and work in a fast-paced environment
• Responsible, proactive and able to work independently as well as in a team

Additional:

• Working Hours
  Monday to Friday: 8.00am to 5.30pm
  Saturday: 8.00am to 5.30pm
  Off on Sundays and Public Holidays
• Work Location
  Esplanade Mall

EA Personnel Name: Jackie Ng
EA Personnel No: R22109024
EA License No: 95C5411

The Opportunity:

Adecco is partnering with an established multinational organisation within the industrial solutions sector, and we are looking for a Service Admin Executive to support their service team on a 1-year contract basis.

This role will be suitable for candidates who are detail-oriented, system-savvy, and comfortable handling invoicing, billing coordination, AR follow-ups, and internal administrative processes within a fast-paced service environment.

• Employment Type:1-Year contract
• Location: West Region
• Working Hours: Monday - Friday, 8:30am to 5:30pm
• Salary Package: Up to $4,300 + 1-month Completion Bonus

The Job:

• Prepare and issue invoices for service contracts, projects, and ad-hoc service jobs
• Ensure completed Work Orders are reviewed and invoiced promptly
• Manage monthly and milestone billing cycles
• Review supporting documents such as PO, DO, and service-related documents
• Monitor outstanding invoices and follow up on overdue payments
• Assist in resolving invoice discrepancies, rejections, and billing-related issues
• Coordinate with Sales, Service Engineers, Finance, and customers on billing matters
• Maintain accurate documentation and support audit/internal reporting requirements
• Support internal reporting, audit requirements, and process compliance

The Talent:

• Prior experience in administration, invoicing, billing, AR support, service coordination, or operations support
• Familiarity with SAP, ServiceMax, or other ERP/service systems will be highly advantageous
• IT-savvy and comfortable learning new systems
• Strong attention to detail and accuracy
• Good communication and coordination skills
• Ability to follow through on pending matters independently
• Able to start immediately or on short notice is highly advantageous

Next Steps:

• Prepare your updated resume and apply via this application or send your resume in MS Word format to vanessa.lew@adecco.com. We look forward to connecting with you.
• Only shortlisted candidates will be notified.

Vanessa Lew
Direct Line: 6697 7933
EA License No: 91C2918
Personnel Registration Number: R25159290

About Us

Woodlands Hospital is a next‑generation healthcare system in Singapore, designed from the ground up to meet the future of care. As a new integrated acute and community hospital with specialist outpatient services and innovative care models, we go beyond traditional hospital walls to deliver person‑centred, connected, and seamless care.

Our mission is to redefine healthcare for a rapidly aging and diverse population through digital innovation, preventive health, and strong partnerships with the community. With a deep commitment to team‑based care, sustainability, and health equity, Woodlands Hospital is not just about treating illness – we are building a healthier future for all.

Why This Role Matters

NurseFirst is a public‑facing tele‑triage service that complements emergency services by providing timely guidance and directing patients to appropriate care pathways. This role is essential in supporting the administrative and operational workflow behind the tele‑triage service, ensuring that patients receive seamless follow‑through care beyond their initial call.

In addition, this role supports Emergency Department (ED) operations to ensure smooth patient flow, accurate administration, and positive patient experience. By bridging tele‑triage operations and front‑line ED services, you play a key role in enhancing care coordination, reducing delays, and improving service quality across the patient journey.

What You Will Drive

1. NurseFirst Administrative Follow‑Up & Patient Coordination

• Manage appointment bookings for callers using systems such as the Health Appointment System (HAS) and liaison with relevant healthcare providers.
• Conduct post‑call follow‑ups,including SMS outreach to assess service levels and support management reporting.
• Coordinate patient handoffs to primary and community care providers such as General Practitioners (GPs), Flow Navigator Centres (FNCs), and AIC Care Posts.
• Consolidate and manage patient lists for follow‑upactions by relevant service providers.
• Handle general patient and caregiver enquiriesprofessionally, ensuring timely resolution and escalation where required.
• Ensure proper handling of patient information incompliance with PDPA and hospital confidentiality policies.

2. NurseFirst Operations & Administrative Support

• Support the maintenance and updating of service directories (e.g. GP clinics, care posts, ambulance contacts) to ensure accurate and up‑to‑date information.
• Assist in the consolidation of daily callstatistics and operational data.
• Work closely with NurseFirst Executives and Nurses to ensure smooth operations and effective coordination of services.
• Support troubles hooting of administrative workflows and escalate system or operational issues where necessary.

3. Emergency Department (ED) Services Support

• Perform front‑line patient administration, including registration, verification, and updating of patient records in hospital systems.
• Support patient flow processes such asadmissions, transfers, and discharges.
• Assist with billing, payment collection, financial counselling, and patient classification in accordance with hospital policies.
• Provide operational support at ED counters, ensuring readiness of forms, equipment, and workflows, including downtime and contingency procedures.
• Support basic clinical-related administrative tasks such as screening questionnaires, infection control routing, and patient assistance where required.

4. Service Quality, Operations & General Responsibilities

• Demonstrate understanding of local healthcare pathways to guide patients to appropriate services.
• Handle service recovery and escalate non‑clinicalissues such as complaints, feedback, or technical issues.
• Ensure readiness of equipment and support contingency operations during system downtime or emergencies.
• Maintain compliance with SOPs, safety standards, infection control, and data protection requirements.
• Support departmental functions, projects, and on‑the‑job training when assigned.
• Perform additional duties assigned by supervisors in support of organisational needs.

What You Bring

Education & Experience

• At least GCE ‘N’ / ‘O’ Levels, ProfessionalCertificates, NITEC, or Diploma qualifications.
• Comfortable working in shift-based operations,including 12‑hour shifts, weekends, and public holidays.
• Familiarity with call centre platforms, healthcare systems, or administrative workflows will be an advantage.
• Experience in healthcare administration orcustomer service roles is preferred.

Professional Skills & Attributes

• Strong communication skills with the ability to interact effectively with patients, caregivers, and healthcare professionals.
• Service‑oriented with a patient‑centred approach and ability to handle sensitive situations with empathy.
• Good organisational skills and ability to manage multiple tasks in a fast‑paced environment.
• Competent in IT systems and adaptable to new digital platforms.
• Proficient in at least two languages (including English); dialects are an advantage.
• Ability to work collaboratively within a multidisciplinary team.

Behavioural Attributes

• Communication: Clear, confident, and accurate inboth verbal and written communication.
• Service Orientation: Professional, empathetic,and patient‑focused in all interactions.
• Teamwork & Collaboration: Works effectively with colleagues and supports team operations during peak periods.
• Accountability & Professionalism: Responsible, reliable, and adheres to service standards and policies.
• Learning & Development: Open to learning new systems and processes with a willingness to grow professionally.

Why This Role?

This role offers a unique opportunity to support both tele‑triage services and front‑line Emergency Department operations within a dynamic healthcare environment. Your work will directly impact patient access to care,service quality, and operational efficiency.

By bringing your organisational skills, service mindset, and adaptability, you will contribute to a coordinated and patient‑focused healthcare system—supporting Woodlands Health’s mission to deliver accessible, high‑quality, andfuture‑readycare.

About the role
To manage day-to-day customer service activity, including a disciplined, clear and cost-effective process from order placement to customer delivery/billing, as well as handling of Request, Query and Complaint (RQC) from customer, to ensure perfect execution and customer satisfaction.

What you'll be doing

Customer Service Coordination

• Receive, check, enter, process and change domestic/export customer orders, deliveries and shipments and send order confirmations to customers, including arrange, book transport and process invoices

• Handle and process inquiries, questions and complaints according to internal processes and work instructions and resolve them

• Track and monitor customer orders, inquiries and complaints in the customer service systems (e.g. GR, PC), according to established procedures and key indicators (e.g. service level, costs)

• Provision of administrative data (order number, container number, trucking data, etc.) to the central master data department for the purpose of handling sales orders

• Prepare loading plan and align between production and logistics

• Inform and update CSM about the handling and closure of customer orders

• Independently service customer accounts

• Identify and exploit cross- and up selling opportunities with existing or new customers and/ or forward these to Sales Representatives or Account Managers

• Coordinate activities in assigned team, in line with commercial guidelines and procedures

• Work with Planning Team to ascertain sales and production forecast

TPM & Continuous Improvement

• Participate in TPM Customer Value Pillar projects

• Propose improvement opportunities in systems and processes, solutions and implement them

• Use TPM methodology and Customer Value Pillar as tool-kits for continuous improvement

• Analyse and achieve Customer Service KPIs (e.g. OTIF resolution of complaints, Cost to Serve, Net Promoter Score) and provide management with analysis and initiate actions towards continuous improvement
  

What we're looking for

• Diploma with at least 2 years of customer service experience, with Customs Declaring Agent (DA) Certification preferred

• Customer Service Collaboration - The ability to connect with and build quality authentic relationships with customers in order to create value for our consumers, customers, distributors and OpCo that is fully aligned with our business strategy.

• Customer Service Operations – The ability to manage day-to-day customer service activity, including a disciplined, clear and cost-effective process from order placement to customer delivery/billing, as well as handling of Request, Query and Complaint (RQC) from customer, to ensure perfect execution and customer satisfaction.

• End to End Supply Chain Understanding – The ability to develop a deep understanding of OpCo and customer end to end supply chain processes, their interdependencies and to apply this knowledge in the daily operation to deliver excellent service and cost management while sustaining safety excellence.

• Customer Insight & Market Knowledge - The ability to understand the customer, consumer and shopper behaviours, the market place, competitors and apply this knowledge to deliver world class customer service.

• Commercial & Financial Confidence - The ability to understand and explain the business strategy and cost of supply chain operations and incorporate this into an effective customer service decision making process.
  

Other Personal Qualities

• Strong communication and interpersonal skills; adaptable to diverse customer needs

• High integrity, honesty, and discretion in handling confidential matters and documents

• Accurate interpretation and application of administrative or departmental policies

• Results-oriented and focused on achieving objectives

• Systematic, detail-oriented, and a strong problem solver

• Able to manage multiple tasks independently and provide backup support to the team

• Excellent time management and organizational skills to prioritize and meet deadlines

• Able to work under pressure and handle urgent, unforeseen demands

Overview

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Ensure clinic’s operational and procedural area readiness based on desired service standards.
• Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider’s information for billing.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents.
• Attend to any requests, emails, and phone enquiries.
• Assist clinic manager in administrative duties.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Candidate must possess at least “O” Levels/Diploma.
• Proficient in computer skills, handling multiple systems such as SAP will be an advantage.
• Team player with good communication and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• Be comfortable with working in inpatient wards if required.

This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Responsibilities

• Provide first-level IT support by diagnosing and troubleshooting issues related to laptops, servers, internal systems, web applications, and mainframe platforms.

• Respond to and manage user-reported technical issues, ensuring timely resolution or escalation when required.

• Escalate complex incidents to Tier 2 IT support and follow up to ensure issues are resolved efficiently.

• Maintain and prepare regular reports on IT support activities for the team and supervisor.

• Conduct basic user training and provide guidance on IT systems and tools where necessary.

• Support ad-hoc IT initiatives, system implementations, or improvement projects as assigned.

Requirements

• Diploma in Information Technology or a related field.

• Minimally a year of relevant experience

• Strong customer service orientation with good communication and interpersonal skills.

• Ability to troubleshoot technical issues effectively with a proactive problem-solving approach.

• Good time management and basic project coordination skills.

• Broad IT knowledge including laptops, phone systems, web platforms, software applications, and mainframe environments.

Attention to: Debbie Tan (debbie.tan@elitez.asia)

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Debbie TAN | Registrations No: R26159853

Handle

• end-to-end policy servicing and transactions via phone and email within service standards
• Respond to customer enquiries and provide timely support
• Process policy transactions, refunds, and receipting activities
• Support credit control for commercial insurance policies
• Ensure accuracy and efficiency in all pre-sales and after-sales service activities
• Track and prepare monthly management reports and statements of accounts
• Follow Standard Operating Procedures (SOPs) in daily operations
• Collaborate with internal teams and external stakeholders (e.g. Underwriters, Claims, Finance, IT, Banks, and intermediaries)
• Support process improvements and service enhancements to improve efficiency and customer experience
• Assist in system testing and implementation of business requirements when needed
• Work towards individual and team KPIs
• Perform any other duties as assigned

Interested applicants may email resume to kellychooi@recruitexpress.com.sg

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted

You will perform counter and support duties at the Department of Child Development, KK Women’s & Children’s Hospital:

• Registration and billing of patients
• Schedule patients’ appointments
• Attend to patients’/public enquiries
• Perform routine procedures e.g. taking of height and weight of patient
• Prepare and set up doctors’ consultation rooms for daily usage e.g., examination/screening items are available for doctor to examine patients & cleaning of equipment and toys etc
• Support Doctor’s clinics, ensure doctors’ orders are followed and services are entered correctly at all times

Job Requirements:

• GCE N /O /A /NITEC /ITE (Office Skills)
• Prior Knowledge of Outpatient Appointment (OAS) preferred
• Service-oriented with pleasant disposition and good interpersonal communication skills
• Possess basic computer literacy skills - MS and Excel
• Able to multi-task in a fast-paced environment
• Good Team player
• Alert and meticulous

• Work Location - Clarke Quay, Central Region
• Working Hours - Mon to Thurs 8.30am - 6pm, Fri 8.30am - 5.30pm
• Monthly Salary - up to $2650
• Govt Agency, 6 +6 months contract

Job Scope:

• Support user engagement workshops for the implementation of a Financial Planning system, including gathering and documenting business requirements
• Assist in system continuous improvement, including managing Change Requests and supporting new feature testing
• Maintain master data in the Workday system and support budget-related operations
• Organize, maintain, and update project documentation and Standard Operating Procedures (SOPs)
• Support stakeholders in understanding system workflows and controls for budgeting and planning processes

Requirements:

• Diploma in any relevant field
• Strong analytical thinking, problem-solving, and critical reasoning skills
• Good time management with the ability to multitask and prioritize effectively
• Meticulous, detail-oriented, and able to work both independently and in a team

Interested candidates, kindly email your resume to: zuli.ng@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

• Reply email enquiries and request
• Coordinate the schedules of the various internal teams (i.e. the sales, warehouse, delivery and servicing teams) and contact customers to fix machine delivery, machine installation and product training appointments in order to ensure that customer requests are timely met
• Monitor and redeployment of stocks
• Support Account managers enquiries on stock status and delivery status of their orders
• Coordinate with Channel Partners and internal departments to ensure order fulfillment of partner orders.
• Submission of Purchase Orders from Channel Partners and ensure relevant departments action on them.
• Support Channel Partner sales in the provisioning of data and information from the FBSG CRM system
• Manage inventory and forecasting. Optimize inventory efficiency and data analysis on stock and cost.  Provide insights and recommendation.
• Stock ordering, receiving and reconciliation
• Manage purchase invoices.
• Liaise with 3rd party delivery vendor for paperwork in relation to delivery orders
• To ensure all proper documentation and processes are performed in for sales orders.
• Provide other administrative support as required
• Any other ad hoc duties as per assigned by the in-charge

Requirements:

• min. Diploma in any discipline
• Possess 1-2 years order fulfillment experience in electronics / devices industry
• Able to start work immediately or within short notice

Interested candidates please send your updated resume in MS Word Format to:

kate.leau@recruitexpress.com.sg
Subject: Order Fulfillment Executive


EA Personnel: Kate Leau Wei Xuan (R1552331)
Company Registration No.: 99C4599

Job Summary

Manage and support PB batch job scheduling, execution, and monitoring across project lifecycles. Collaborate with technical teams to resolve issues, produce documentation, and ensure smooth production handover while adhering to regulatory and company standards.

Responsibilities

• Manage PB batch jobs by setting up, scheduling, executing, and monitoring them throughout Development, SIT, and UAT project phases
• Monitor batch job performance and provide operational support by identifying and resolving job failures, overruns, or missed executions
• Document batch job incidents in JIRA and collaborate with developers to investigate root causes and implement solutions
• Prepare detailed batch execution and run-status reports to support testing, validation, and management reporting requirements
• Develop and maintain batch execution Standard Operating Procedures (SOPs) to ensure smooth and compliant production handover
• Produce clear and comprehensive documentation and conduct knowledge transfer sessions for the production support team after project cutover
• Collaborate closely with developers, system analysts, and architects to design and implement technical solutions that comply with security, regulatory, and architectural standards
• Work on shift schedules, including overnight shifts, to support end-of-day batch execution for PB projects

Required competencies and certifications

• Solid understanding of PB system flow and dependencies to support batch scheduling, execution, and monitoring effectively
• Experience with Temenos Wealthsuite Front Office / Triple’A Plus
• Proficiency in Red Hat Linux, AIX, and Shell scripting for batch job management
• Knowledge of Oracle, Sybase, and SQL databases for data handling and batch processing
• Experience using Control-M for batch job scheduling and automation
• Familiarity with JIRA, Confluence, and Remedy for incident tracking, documentation, and collaboration
• Bachelor’s Degree in Computer Science or related field
• At least 8 years of relevant experience, preferably in a financial institution

Interested- Can apply here or email at ankita.kesari@tangspac.com

Employment Type

Contract (3 + 3 Months, Convertible)

Job Summary

Support the operations of a patient liaison centre, ensuring smooth coordination of patient services, appointments, and VIP engagements. Work closely with stakeholders to deliver high service standards and operational efficiency.

Key Responsibilities

• Support daily operations including patient appointments, admissions, and liaison services
• Coordinate VIP/VVIP patient journeys and visits with internal stakeholders
• Supervise and guide frontline operations staff
• Review and improve workflows to enhance service quality and efficiency
• Handle service issues, complaints, and implement service recovery
• Support reporting, data tracking, and operational analysis
• Participate in projects and initiatives to improve patient experience
• Perform frontline duties when required
• Support 24/7 on-call rotation

Requirements

• Bachelor’s Degree in any discipline
• 2–3 years of experience in healthcare or service-related roles

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026  

Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for SMU Academy (SMUA).
• Responding to participant enquiries related to registration and providing administrative support.
• Managing participant transfers and withdrawals within the training management system, while keeping all relevant stakeholders informed.
• Using RapidSMS to promptly notify participants of any last-minute course updates.
• Supporting the ongoing improvement of customer support processes.
• Assisting in the delivery of Academy courses, with flexible compensation for occasional after-hours work (typically 2-4 times per year).
• Performing any other duties as assigned.

• Degree or Diploma holder with at least 2 years of relevant experience.
• Excellent written and verbal communication abilities.
• Strong organizational and time-management skills with a high attention to detail.
• A proactive, customer-service oriented mindset.
• Self-driven, adaptable, and resourceful in navigating changes.
• A keen interest in process improvement and efficiency.
• Experience with Microsoft PowerBI for generating data dashboards is a plus.
• Experience in using Zendesk will be advantageous.

#LI-LK1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

To provide exceptional customer service through efficient order management, effective communication, and seamless coordination across internal teams. This role ensures customer satisfaction, accuracy in order processing, and compliance with company standards, supporting overall business growth and operational excellence.

Order Management

- Manage the end-to-end order fulfilment process, from order receipt to delivery and invoicing.

- Ensure accuracy in processing customer purchase orders, sales contracts, and related documentation.

- Monitor order status proactively and keep customers updated on delivery timelines.

Customer Relationship Management

- Act as the first point of contact for customers, addressing inquiries, complaints, and service issues.

- Build strong relationships with key accounts and distributors to enhance customer satisfaction.

- Collaborate with sales and supply chain teams to align customer needs with plant capability.

Logistics & Coordination

- Coordinate with production planning, warehouse, and logistics teams to ensure on-time delivery (OTIF).

- Track shipments, resolve transport issues, and ensure all export/import documentation complies with regulatory requirements.

- Liaise with freight forwarders and third-party logistics providers when needed.

Reporting & Process Improvement

- Prepare regular reports on customer service KPIs such as OTIF, order accuracy, and complaint resolution.

- Support continuous improvement initiatives to streamline order management and enhance customer satisfaction.

- Assist in developing and implementing standard operating procedures for customer service excellence.

Education & Qualifications

- Diploma/Degree in Business, Supply Chain, or related field.

- 4 to 7 years of experience in customer service, preferably in lubricants, chemicals, or FMCG industries.

- Experience in order management, exports/imports, and documentation (e.g., LC, shipping, customs).

- Strong knowledge of ERP systems (SAP/Oracle or equivalent) and Microsoft Office.

- Excellent communication and interpersonal skills.

- Ability to work independently under pressure and manage multiple priorities.

Technical Skills

- Customer-Centric Mindset

- Problem-Solving & Escalation Handling

- Strong Organizational & Multi-tasking Skills

- Collaboration & Teamwork

- Attention to Detail & Accuracy

- Proficiency in ERP / O2C Systems

You will be the ambassador of the hospital to provide excellent front-line services to our patients for admission. You are required to assist in the registration of patients, maintain complete information and accurate records in the patients' system database.

Your duties and responsibilities include general administrative duties, handling enquiries on patients' admissions, scheduling of patients'appointments, collect deposits and payments from patients and offering pre-admission financial counselling as part of the admission process.

Requirements:

• Candidates with Higher NITEC/NITEC/O levels are welcome to apply.
• Experience in frontline customer service and/or practical knowledge of hospital operation are preferred.
• Proficient in IT data/information system. Knowledge in SAP system would be an added advantage.
• Outgoing and pleasant personality with good interpersonal and communication skills.
• Service oriented and patient focused.
• Candidate will be on 2-day alternate On/Off 12-hour rotating shifts pattern.
• Successful candidate will be offered 2 years contract, with an opportunity for conversion to regular contract.