About DigiFT:
DigiFT is a next-generation exchange for institutional-grade, tokenized real-world assets (RWAs), and the first of its kind to be licensed by both the Monetary Authority of Singapore and the Hong Kong Securities and Futures Commission. Today, we are one of the most comprehensively regulated RWA platforms in Asia—positioning us as a global leader in compliant, on-chain finance.
Trusted by top financial institutions, DigiFT is the tokenization and distribution partner for global asset managers including Invesco, Wellington Management, and UBS Asset Management. We offer an end-to-end solution for tokenization, issuance, distribution, custody, and trading of regulated RWA products—combining smart contract infrastructure with deep capital markets expertise.
Our team brings together senior leaders from Citibank, PIMCO, Fidelity, Morgan Stanley, and the Shenzhen Stock Exchange, united by a mission to build the future of institutional tokenized finance.
Role Description:
We are looking for a diligent, responsible, and detail-oriented Operations Associate to support operational processes and customer support for the day-to-day activities of our regulated investment platform, powered by fintech and blockchain technology.
This is an entry-level role suitable for fresh graduates or early-career candidates who are eager to learn, adaptable, and interested in gaining exposure to fintech operations in a structured and fast-paced environment.
Key Responsibilities:
Daily Operations &Administrative Support
- Assist with daily transaction settlement tasks and ensure timely processing, including internal systems and coordination with 3rd party partners (e.g., banks, fund administrators, transfer agencies).
- Perform daily reconciliations and data checks under supervision, ensuring accuracy and completeness.
- Update spreadsheets, reports, and internal trackers in accordance with internal control and regulatory requirements.
- Support communication with external partners and service providers on operational matters.
Documentation & Record-Keeping
- Maintain and update Standard Operating Procedures (SOPs), workflow guides, and operational checklists.
- Ensure proper filing and documentation to support audit and regulatory requirements.
- Assist in organizing and maintaining digital records, logs, and operational documents.
Customer & Internal Support
- Provide timely support for customer enquiries related to transactions and settlements.
- Assist in coordinating issue resolution with internal teams by gathering relevant information and tracking progress.
- Prepare clear and professional email drafts, summaries, and follow-ups.
Product Enhancement &Testing Support
- Identify potential improvement areas during daily operations and provide feedback to enhance system efficiency and customers’ user experience.
- Participate in system testing and User Acceptance Testing (UAT) by following test scripts and documenting results.
Cross-Functional Coordination
- Coordinate with Technology, Finance, Compliance, and Business teams on routine operational matters.
- Support backend workflows to ensure smooth, accurate, and timely execution of operational activities.
Qualifications:
- Diploma or Bachelor’s degree in finance, Business, or related fields
- Fresh graduates are strongly encouraged to apply
- Strong attention to detail and ability to handle data accurately
- Willingness to learn and follow structured operational processes
- Responsible, proactive, and able to work independently with guidance
- Good communication skills and a customer-oriented mindset
- Comfortable using Microsoft Office (Excel, Word, PowerPoint)
- Familiarity with AI or data tools is a plus, but not required
- Willing to support flexible working hours occasionally during peak periods or product launches
