Total 3 Others/Any level Customer Service / Call Centre job vacancies

Job Benefits

• Fully remote working arrangement
• Exposure to a fast-growing US-based legal tech firm
• Competitive salary with performance incentives
• Structured training and career progression
• Stable midnight shift with consistent schedule

Job Responsibilities

• Handle customer inquiries via email, chat, and support platforms in a professional and timely manner
• Draft, edit, and refine written content including client responses, documentation, and reports
• Ensure accuracy and clarity in all written communications aligned with legal/technical standards
• Collaborate with internal teams to resolve customer issues and improve service quality
• Maintain proper documentation of cases, feedback, and resolutions

Job Requirements

• Strong command of written and spoken English with excellent writing skills
• Prior experience in customer service, content writing, or related roles is an advantage
• Comfortable working permanent midnight shifts in a remote environment
• Proficient in Microsoft Office tools (e.g., Word, Excel) and digital communication platforms
• Detail-oriented with strong problem-solving and time management skills

Please submit your updated resume in MS Word format via the "Apply Now" button.

We regret that only shortlisted candidates will be notified.

StaffKing Pte Ltd (20C0358) | Stanley Chin (R24124684)

Job Benefits

• Fully remote working arrangement
• Exposure to a fast-growing US-based legal tech firm
• Competitive salary with performance incentives
• Structured training and career progression
• Stable midnight shift with consistent schedule

Job Responsibilities

• Handle customer inquiries via email, chat, and support platforms in a professional and timely manner
• Draft, edit, and refine written content including client responses, documentation, and reports
• Ensure accuracy and clarity in all written communications aligned with legal/technical standards
• Collaborate with internal teams to resolve customer issues and improve service quality
• Maintain proper documentation of cases, feedback, and resolutions

Job Requirements

• Strong command of written and spoken English with excellent writing skills
• Prior experience in customer service, content writing, or related roles is an advantage
• Comfortable working permanent midnight shifts in a remote environment
• Proficient in Microsoft Office tools (e.g., Word, Excel) and digital communication platforms
• Detail-oriented with strong problem-solving and time management skills

Please submit your updated resume in MS Word format via the "Apply Now" button.

We regret that only shortlisted candidates will be notified.

StaffKing Pte Ltd (20C0358) | Stanley Chin (R24124684)

Job Responsibilities:

·       Drive chatbot adoption by enhancing user-centric features and functionalities based on usage insights, customer interaction patterns, and feedback from front line teams

·       Collaborate with distribution teams to conduct training, gather feedback, and identify opportunities to improve user experience and engagement

·       Partner with UI/UX, technology, and cross-functional teams to reduce friction points and optimize chatbot performance

·       Support outreach initiatives including campaigns, product demos, events, and road shows to promote chatbot usage and new enhancements

·       Develop clear communications and announcements to drive awareness of new features and improvements

·       Work closely with business stakeholders and subject matter experts to define chatbot content strategy and ensure responses are accurate, relevant, and contextually aligned

·       Translate business requirements into effective conversational flows and support product development initiatives across cross-functional teams

·       Ensure chatbot readiness to handle diverse queries with appropriate tone, structure, and escalation pathways

·       Monitor daily chatbot performance using dashboards and key metrics such as intent accuracy, containment rates, handover quality, and customer satisfaction trends

·       Continuously optimize conversation flows, including disambiguation logic, to improve response accuracy and user experience

·       Establish and maintain content governance standards, including FAQs, escalation protocols, and compliance approvals

·       Align chatbot knowledge base with CRM systems, email templates, and other customer communication channels

·       Maintain comprehensive documentation including SOPs, playbooks, runbooks, change logs, and issue tracking

·       Support continuous improvement initiatives

·       Adhoc tasks and projects as assigned

Job Requirements

·       Minimum Diploma in a related discipline

·       Minimum 1 years of content experience within the banking/financial industry

·       Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to joseph.koh@ambition.com.sg

Attention to Joseph Koh Wei Jie(R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number:200611680D. License Number: 10C5117