Total 4 Customer Service / Call Centre job vacancies

We are looking for a receptionist to be responsible for being the face of the office - greeting clients and visitors and general admin duty. You will be in charge of contacting employees regarding visitors, answering phones and taking messages, and sorting and distributing mail.

The candidate will need the following:

• Flexibility is essential, as well as a willingness to assist with tasks.
• Help solve unforeseen problems, answer queries etc.
• Good communication is an essential attribute as we will supporting an office of various nationalities.

ROLES & RESPONSIBILITIES

• Managing the reception, answering incoming calls, and transferring calls to relevant personnel appropriately
• Attending to walk-in customers and directing them to the relevant staff.
• Meet and greet visitors and notify appropriate staff of their arrival.
• Maintaining reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms).
• Some Administrative work & Data entry and updating databases.
• Handle courier, postal, and dispatch activities.
• Assist management with basic admin tasks.
• Handle day-to-day office administration.

Electrical & electronic circuit, wiring installation, testing, servicing and maintenance experience., Assist Senior engineer, going to customer site for troubleshooting, service and maintain of system.

NTC / ITE / Diploma in Electrical and Electronics Engineering, Experience in Electronic / Electrical Engineering Services, Team player, Good ownership and accountability, Good verbal and written communication skills, Able to perform job efficiently with minimum supervision, Self-motivated, meticulous and disciplined, preferable possess Class 3 driving license.

1. Scheduled, pair up and coordinated job with technicians

2. Receive MA enquiry via call, email, or WhatsApp.

3. Prepare daily schedule and checklist

4. Prepare and send quotation for repair or replacement works.

5. Follow up with the customer for quotation approval.

6. Record job confirmation for tracking.

7. Prepare and submit for all side EGPTW, namelist, RA, SWP, MOS, HP for monthly servicing and repair works.

8. Check, scan service report in system and submit to client

9. Monitor and follow up of water treatment report with NEA submission

10. Submit contractor summary sheet after job completed for repair and servicing

11. Monitor, follow up of WRPC, SE etc

12. Prepare and submit invoice in Ariba

Requirements:

• Diploma in Engineering, Facilities Management, or related field.
• At least 2–3 years of relevant experience, ideally handling term contracts or FM projects.
• Strong problem-solving mindset with a proactive and hands-on attitude.
• Good communication, planning, and coordination skills.
• Proficient in Microsoft Office and service tracking systems.
• Able to work independently with minimal supervision.

• Responsibilities:
• To conduct service on Machinery, Sensors, Instruments, as well as any required service call.
• To troubleshoot and perform preventive maintenances on Machinery, Sensors, Instruments.
• To involve Testing & Commissioning on New Installed Production Plant.
• To Maintain Proper Equipment Operation, Service Reports, Preventive Maintenance records and other system-related documentation.
• To assist with Engineering drawings and documents when in office.

• Requirements:
• Diploma/Professional Degree in Engineering (Electrical/Mechanical) or equivalent.
• Required language(s): Bahasa Malaysia, English, Mandarin.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Preferably Junior Executive specialized in Engineering – Electrical, Mechanical, or equivalent.
• Fresh graduates are welcome to apply.
• Required to travel overseas and able to work under pressure, work longer hours if required.
• Strong communication skills and self-management, as often required to work independently.