About the Role
The Retail Engagement Executive plays a key role in delivering a premium in-store experience by guiding customers through Gain City’s wide range of electronics products and promotions. This role focuses on understanding customer needs, recommending tailored solutions, and maximising sales through strategic upselling and cross-selling across multiple product categories and showrooms.
Working closely with the Business Development team, you will drive the promotion of high-priority and premium brands, while leveraging deep knowledge of deals, discounts, and bundle offerings to enhance customer value. You will also contribute to improving store performance by gathering insights, refining strategies, and ensuring a seamless and engaging shopping journey for every customer.
Job Description:
Title: Retail Engagement Executive
Reporting: Direct to BD Director
The Retail Engagement Executive at Gain City is responsible for
- Understanding and Introduction of Electronics Brands and Products respectively.
- Oversee, understand and evaluate customer requirements to propose electronics products respectively.
- Enhancing in-store customer experience by planning and guiding customer
- Cross-selling products across different departments and showrooms.
- Driving sales of high priority products and premium brands.
- Work closely with the Business Development Team to track deal performance, gather feedbacks, and proposal of strategy enhancements.
This role requires deep knowledge of all current promotions, discount mechanics, and brand-specific offers across all product categories. The City Guide actively recommends tailored deals, upsells products, cross sells across outlets, and connects customers with the appropriate Sales Executives when needed. The goal is to increase bundle purchases and high priority product sales through superior deal management and customer engagement.
Job Responsibilities:
Promotion & Discount Expertise:
- Stay fully informed about all Gain City promotions, discount structures, and brand-specific deals across all product categories.
- Proactively promote the latest deals and offers to customers, offering product bundles, EW, complementary products to increase basket size.
In-store Customer Experience Enhancement:
- Engage with customers, answer inquiries, and ensure that promotional signage and materials are visible and accurate.
- Plan customer’s journey by understanding needs and recommending the right products to create memorable shopping experiences.
Premium Upsell & Showroom Cross-sell:
- Identify opportunities to upsell higher-margin products and cross-sell complementary items based on customer preferences.
- Recommend products not available in the current showroom, offering options from other Gain City showrooms to ensure customers get the full product range.
Sales Target & Store Performance:
- Support the store’s sales objectives by driving deal-focused initiatives and maximizing promotional opportunities.
- Suggest improvements to promotions and discounts based on customer feedback and sales data to optimize future campaigns.
Training & Knowledge Sharing:
- Stay updated on new product launches and features to offer informed recommendations.
- Collaborate with the marketing and promotions teams to align in-store deals with broader advertising campaigns.
Qualifications:
- Experience in retail, sales, or deal management, preferably in consumer electronics or home appliances.
- Strong knowledge of promotion mechanics, discount strategies, upselling, and cross-selling techniques.
- Excellent customer service skills with a passion for enhancing customer satisfaction.
- Proven ability to work in a fast-paced retail environment and manage multiple customers simultaneously.
- Ability to cross-sell products from other showrooms and coordinate seamless customer solutions.
- Strong communication and interpersonal skills.
- Able to work retail hours, weekends and Public Holidays
Note:
We are looking to hire 20 Retail Engagement Executives. This role offers the advantage of not being limited to a single product category, providing opportunities to cross-sell across departments and deliver a holistic, high-quality customer experience.
