We are seeking a proactive and organized IT Admin to provide operational and administrative support to our IT department. This role is ideal for someone who thrives in a fast-paced environment, enjoys coordinating with multiple stakeholders, and is meticulous with documentation, tracking, and process improvement.
Key Responsibilities
Provide day-to-day administrative and coordination support to the IT team, including meeting scheduling, internal coordination, and documentation management.
Track and follow up on IT service requests and incident reports to ensure timely resolution and closure.
Prepare, consolidate, and maintain regular reports (weekly/monthly) for management review.
Support small-group IT briefings or user readiness sessions (e.g., service request processes).
Maintain and update IT asset inventory, including tagging, records, licenses, and warranties.
Liaise with vendors, internal users, finance, and suppliers to resolve discrepancies related to purchase orders, delivery orders, and invoices.
Review incident and service request data periodically to identify trends and propose service improvements.
Coordinate IT hardware and software procurement, including sourcing, quotation comparison, negotiation support, and purchase tracking.
Ensure compliance with IT documentation standards and internal procedures.
Suggest improvements to SOPs and workflows to enhance operational efficiency.
Requirements
Nitec or Diploma in Information Technology or a related discipline.
Strong proficiency in Microsoft Office (Excel, Word, PowerPoint).
Well-organized, detail-oriented, and able to manage multiple tasks concurrently.
Good communication and stakeholder management skills.
Ability to work independently with minimal supervision.
Prior experience in IT administration, IT support coordination, asset management, or procurement is an advantage.
