Company Overview

Novotel Singapore on Stevens and Mercure Singapore on Stevens offer a vibrant lifestyle hub with diverse dining, recreational facilities, and meeting spaces. They are committed to diversity, inclusion, pay equity, and career development in a dynamic hospitality environment.

Job Summary

You will lead guest experience initiatives by engaging guests, managing feedback, coordinating VIP services, and collaborating with departments to deliver exceptional, personalized hospitality that drives guest satisfaction and loyalty.

Responsibilities

• Engage with guests at all touchpoints to ensure satisfaction and proactively identify opportunities for service recovery and improvement.
• Delegate guest requests efficiently to Housekeeping, Front Office, Concierge, Food & Beverage, and other departments, ensuring timely follow-up to exceed guest expectations.
• Facilitate continuous excellence by reviewing key goals, strategies, and departmental functions regularly with management.
• Plan and implement corrective actions promptly to enhance guest experience and service quality.
• Conduct Guest Experience Management inductions for new department heads and supervisors to align teams on service standards.
• Provide weekly and monthly reports on guest experience metrics and satisfaction scores, identifying improvement areas.
• Serve as an expert on product and service standards, communicating audit processes and reporting tools to operational teams.
• Monitor and analyze guest feedback from Social Media, Emails, Call Centre, and other channels, coordinating action plans for service enhancements.
• Manage the hotel’s online reputation by responding to and following up on guest feedback effectively.
• Review hotel operations and guest touchpoints regularly to ensure guest experience remains central to all services and procedures.
• Develop and assist in training programs focused on improving guest satisfaction and experience.
• Coordinate with Key Department Heads to manage guest arrivals and departures, including VIP, return, and long-stay guests.
• Manage VIP amenities coordination according to VIP type to enhance personalized guest service.
• Liaise with Engineering, Front Office, and Housekeeping to ensure engineering requests are logged, tracked, and resolved promptly prioritizing guest needs.
• Meet VIP guests upon arrival and escort them to reception as required to provide personalized attention.
• Conduct pre-arrival and courtesy calls to VIP guests to gather information and ensure satisfaction throughout their stay.
• Coordinate guest history updates across departments to document successful experiences and recommendations.
• Collaborate with all departments to establish the hotel as a market leader in individualized, customer-focused service.
• Build and maintain strong, productive relationships with local tour operators, restaurants, and service providers to ensure high-quality guest offerings.
• Maintain control of Club guest and hotel accounts by ensuring accurate and timely posting of charges.
• Enforce strict security procedures for credit and cash transactions, accounting, room key issuance, and guest confidentiality.
• Oversee smooth and efficient operations of Club Millesime, pool, and gym, including cost and stock management, staffing, and service standards in coordination with F&B Manager and Executive Chef.
• Adhere to Emergency Communication procedures, ensuring media inquiries are handled only by the designated spokesperson.
• Perform additional duties as assigned by management.

Only short-listed candidates will be contacted.

PersonalFinancial Services

Wedesign and provide products and services that empower our customers to enjoygreater banking convenience while they extract more value from their money. Inparticular, we are focused on promoting and developing healthy saving andinvestment practices across generations.

• Be actively involved in understanding the job customers' financial needs as well as providing them with timely information, advice and recommendations to fit their banking requirements
• Secure sales and cross-sell our wide range of consumer banking and investment products which includes, but not limited to insurance, structured deposits, and unit trusts
• Deepen relationships with new and existing customers
• Apply diligence and integrity to ensure proper advisory procedures and meticulous documentation in compliance with the Bank's internal policies, business processes, and regulatory requirements
• Utilise a combination of the Bank's branch network, tele-consulting and referrals to meet and exceed individual sales targets

Skillsand Experience

• Able to thrive in a fast-paced environment with a passion to excel in a career in the wealth management industry
• Resourceful and able to work with minimal supervision
• Flexibility with extended working hours
• Strong interpersonal and communication skills combined with drive and initiative

Education

• Minimum a recognized degree/diploma in a relevant field

• Work Location - Central, Bendemeer Area
• Working Hours - Mon - Thurs: 8.30am- 6pm, Fri: 8.30am- 5.30pm
• Monthly Salary - $2600 with 1 month completion bonus
• Govt Agency, 12 months contract

Job Scope:

• Prepare, scan, upload, and verify documents, ensuring accuracy and proper record-keeping
• Pack, catalogue, and maintain inventory of files for storage and retrieval
• Coordinate with vendors for document collection, delivery, and handling
• Support file disposal processes, including verification and documentation
• Maintain and update tracking records in Excel and internal systems
• Assist with mail handling, including sorting outgoing and registered mail

Requirements:

• Proficiency in Microsoft Office
• Good communication and organizational skills
• Meticulous to detail
• Maintain, update and archive records

Interested candidates, kindly email your resume to: zuli.ng@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

Responsibilities:

• Manage, supervise and coordinate the daily operations of the Hotel
• Ensure that all procedures are performed in accordance with established standards and procedures at all times to reach optimal guest satisfaction.
• Assist the Assistant Front Office Manager in establishing a front desk standard and procedures manual as a guideline for the front desk operations.
• Assist the Assistant Front Office Manager to select, hire, and train employees to the hotel’s standard and procedures.
• Possess Degree/Diploma in Hospitality or relevant qualification;
• Minimum 3- 5 years of related experience preferably in the Hotel industry;
• Mature, energetic, assertive, independent and a team player;
• Strong leadership skills with excellent interpersonal and communications skills.

Only shortlisted candidates will be contacted. Thank you.

Shangri-La Rasa Sentosa, Singapore

We are looking for a Secretary to Resident Manager to join our team!

As a Secretary to Resident Manager , we rely on you to:

• Provide comprehensive secretarial and administrative support to the Resident Manager
• Manage calendars, schedules, and appointments to optimize time and resource allocation
• Prepare accurate reports, presentations, correspondence, and meeting materials
• Coordinate meetings by setting agendas, recording minutes, and ensuring timely follow-ups
• Act as a liaison to facilitate effective communication and coordination between internal departments and external stakeholders
• Maintain professionalism and confidentiality when handling sensitive information to protect organizational integrity
• Support daily office coordination and administrative processes to enhance operational efficiency
• Assist operations teams when required in aligning activities with management directives to achieve business objectives
• Identify and implement workflow improvements to streamline processes and increase productivity
• Champion the Sustainability, Environmental, Social, and Governance teams and to collaborate the ESG and GSTC initiatives, awareness and engagement across the Singapore hotels
• Track sustainability goals, maintain documentation, and assist in reporting to ensure compliance and progress

We are looking for someone who:

• Is passionate about supporting senior leadership and contributing to business success
• Strong interpersonal skills with the ability to engage effectively across all levels
• Has a background in hotel operations to understand industry-specific processes and standards
• Is familiar with Opera PMS to support property management system tasks
• Has excellent organisational and time management abilities
• Has strong written and verbal communication skills
• Is proficient in Microsoft Office
• Has an understanding of ESG principles and GSTC standards to effectively contribute to sustainability initiatives

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

Responsibilities:

• Assist in the documentation of new incorporations and fund establishments, and support ongoing maintenance of companies and funds.
• Manage board and investment committee meetings, including documentation of minutes and resolutions.
• Support account management with banks and brokerages, including account openings and responding to inquiries.
• Oversee IT service providers to implement security measures and maintain website functionality.
• Handle the purchasing and selling of real assets, keeping accurate inventory lists and valuations.
• Facilitate customer due diligence processes for new client onboarding and regular reviews, ensuring compliance with KYC/AML/CFT/SOW/SOF regulations.
• Prepare and submit regular reports to regulatory bodies and authorities.
• Develop and maintain a comprehensive risk management framework in accordance with regulatory requirements and best practices.
• Conduct internal compliance training and manage the training schedule for staff members.

Requirements:

• Diploma or degree in Business or Accounting.
• Minimum of 5 years of experience in Fund Administration and Operations; relevant experience in Regulatory Compliance or Internal Audit is advantageous.
• Strong team player with a willingness to collaborate and assist colleagues.

Interested candidates who wish to apply for the advertised position, please click on“Apply”. We regret that only shortlisted candidates will be notified.

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Company Overview

Novotel Singapore on Stevens and Mercure Singapore on Stevens offer diverse career opportunities in a vibrant lifestyle hub near Orchard Road. The hotels feature extensive amenities including pools, gym, meeting spaces, and multiple dining outlets, fostering an inclusive and equitable work environment.

Job Summary

Manage safety and security operations to ensure guest satisfaction and compliance with hotel policies. Lead staff scheduling, incident reporting, emergency preparedness, and enforce safety standards to maintain a secure environment for guests and employees.

Responsibilities

• Prepare monthly staffing schedules and monitor staff attendance to optimize workforce planning and operational efficiency
• Maintain detailed hotel logbooks documenting incidents and complaints, and coordinate follow-up actions with relevant departments
• Resolve guest queries and complaints promptly to build positive relationships and enhance guest experience
• Anticipate and proactively address guest safety needs during Singapore events to ensure a secure environment
• Monitor and control guest areas to maintain high safety and security standards
• Enforce ACCOR and hotel security policies, procedures, and regulations to ensure uniformity and guest safety
• Develop and prepare annual capital and operating budgets for the Safety & Security Department
• Identify, report, and ensure immediate rectification of potential and actual hazards to prevent risks
• Demonstrate full knowledge of hotel Emergency Procedures, Policies, and Standard Operating Procedures
• Conduct safety and emergency training sessions for all employees to enhance preparedness
• Organize and enforce regular emergency drills to safeguard guests and staff
• Apply hotel regulations fairly and comply with laws to protect persons and property within the premises
• Promote safe work practices among staff to minimize risk of injury or harm
• Implement safe manual handling techniques and adhere to Accor Health, Safety, and Environment policies to reduce environmental impact and prevent pollution
• Perform additional duties as assigned by the Safety & Security Manager

Required competencies and certifications

• Certificates in National Skills Recognition System, CPR, First Aid Management, and Basic Fire Fighting
• Minimum 2 years of relevant experience in a similar safety and security role

Preferred competencies and qualifications

• Fire Safety Manager Certificate
• Strong service orientation with attention to detail
• Ability to maintain effective operational controls to maximize efficiency and guest satisfaction
• Effective management, leadership, organizational, and communication skills
• Ability to remain calm and respond quickly in emergency situations

The Innovation & Improvement (I&I) Office plays a strategic role in positioning Khoo Teck Puat Hospital and Yishun Community Hospital (KTPH & YCH) for future success by driving organisation‑wide transformation and innovation. In addition to strengthening operational excellence and quality improvement, I&I leads place‑based and community‑centred initiatives, which reimagines hospital environments as active wellness destinations that promote health creation, social connectivity, and community engagement. Through these efforts, I&I supports the hospital’s ability to achieve its strategic objectives efficiently and sustainably.

• Leveraging Data and Insights: Using data-driven approaches to support decision-making, assess performance gaps and guide improvement efforts.  
• Facilitating Innovation: Encouraging and implementing new ideas that enhance operational efficiency, patient care and organisational effectiveness.
• Building Capabilities: Strengthening the hospital’s ability to continuously improve through training, coaching and structured methodologies. 

The Senior Assistant Manager/Manager role focuses on detailed planning and facilitating the implementation of improvement initiatives aimed at enhancing organisational performance and efficiency. The individual collaborates across departments to identify areas for improvement, develop strategic plans, and execute solutions that drive operational excellence.

MAJOR DUTIES AND RESPONSIBILITIES

(A)       SPECIFIC

1. Analyse Processes: Conduct in-depth analysis of existing processes to identify inefficiencies and areas for enhancement.
2. Project Management: Co-lead projects from conception to completion, ensuring timely delivery and achievement of desired outcomes.
3. KPI Monitoring: Work closely with cross-functional teams to establish metrics and KPIs to monitor the effectiveness of improvement initiatives and make data-driven decisions.
4. Reporting: Prepare and present regular reports on the progress and impact of improvement projects to key stakeholders.
5. Supporting continuous improvement: Work closely with doctors, nurses, allied health, operations staff and other support departments to foster a culture of innovation and continuous improvement.

(B)       GENERAL

1. Align the department's goals with the business goals of the hospital.
2. Provide secretariat and administrative support to the department and hospital.
3. Support all corporate activities, including at NHG cluster level.

JOB REQUIREMENTS

(A)       EDUCATION, TRAINING AND EXPERIENCE

1. • Minimally hold a recognised Bachelor’s degree in any discipline
   • Minimum of 2 - 3 years in service industry/health-care related areas preferred.
   • Intermediate to advanced level of skill in Microsoft Excel preferred.
   • Facilitation skills preferred.
   • Comfortable with uncertainty in work assignments.
   • Excellent written and analytical skills.

• Independent, dynamic, self-motivated and result oriented.

• Possess a positive attitude, is proactive and keen to learn.
• Possess good interpersonal and communication skills.