Company Overview
Novotel Singapore on Stevens and Mercure Singapore on Stevens offer diverse career opportunities in a vibrant lifestyle hub near Orchard Road. The hotels feature extensive amenities including pools, gym, meeting spaces, and multiple dining outlets, fostering an inclusive and equitable work environment.
Job Summary
Manage safety and security operations to ensure guest satisfaction and compliance with hotel policies. Lead staff scheduling, incident reporting, emergency preparedness, and enforce safety standards to maintain a secure environment for guests and employees.
Responsibilities
- Prepare monthly staffing schedules and monitor staff attendance to optimize workforce planning and operational efficiency
- Maintain detailed hotel logbooks documenting incidents and complaints, and coordinate follow-up actions with relevant departments
- Resolve guest queries and complaints promptly to build positive relationships and enhance guest experience
- Anticipate and proactively address guest safety needs during Singapore events to ensure a secure environment
- Monitor and control guest areas to maintain high safety and security standards
- Enforce ACCOR and hotel security policies, procedures, and regulations to ensure uniformity and guest safety
- Develop and prepare annual capital and operating budgets for the Safety & Security Department
- Identify, report, and ensure immediate rectification of potential and actual hazards to prevent risks
- Demonstrate full knowledge of hotel Emergency Procedures, Policies, and Standard Operating Procedures
- Conduct safety and emergency training sessions for all employees to enhance preparedness
- Organize and enforce regular emergency drills to safeguard guests and staff
- Apply hotel regulations fairly and comply with laws to protect persons and property within the premises
- Promote safe work practices among staff to minimize risk of injury or harm
- Implement safe manual handling techniques and adhere to Accor Health, Safety, and Environment policies to reduce environmental impact and prevent pollution
- Perform additional duties as assigned by the Safety & Security Manager
Required competencies and certifications
- Certificates in National Skills Recognition System, CPR, First Aid Management, and Basic Fire Fighting
- Minimum 2 years of relevant experience in a similar safety and security role
Preferred competencies and qualifications
- Fire Safety Manager Certificate
- Strong service orientation with attention to detail
- Ability to maintain effective operational controls to maximize efficiency and guest satisfaction
- Effective management, leadership, organizational, and communication skills
- Ability to remain calm and respond quickly in emergency situations
