Total 2 Senior Executive level Accounting / Auditing job vacancies

POSITION SUMMARY :

To manage and support assigned key accounts by delivering responsive customer service, coordinating order fulfilment, and working closely with internal teams to meet customer expectations and strengthen long-term relationships.

MAIN DUTIES AND RESPONSIBILITIES TO BE ACCOMPLISHED :

Key Account & Customer Service Management

• Serve as the primary contact for assigned key accounts, ensuring prompt and professional responses to customer enquiries and requests

• Build strong working relationships with customers by understanding their business needs, priorities, and service expectations

• Handle customer concerns, complaints, and service issues with urgency, working across teams to achieve timely resolution

• Provide accurate updates on order status, delivery schedules, and any supply constraints to maintain customer confidence

• Support customer retention and satisfaction by delivering a high standard of service and consistent follow-through

Order Coordination & Account Support

• Process customer orders, order changes, and related documentation accurately and on time

• Coordinate with planning, logistics, and manufacturing teams to support delivery commitments for key accounts

• Monitor open orders, backlog, and shipment schedules, and proactively communicate any changes or risks to customers

• Manage customer requirements such as forecast updates, sample requests, returns, and portal maintenance where applicable

• Ensure data accuracy in ERP or customer systems to support seamless order tracking and reporting

Cross-Functional Collaboration & Service Improvement

• Work closely with Sales and Business Development teams to support account growth and customer engagement

• Collaborate with internal stakeholders to resolve delivery, quality, pricing, or documentation issues affecting customers

• Participate in customer reviews, internal service meetings, and continuous improvement initiatives to enhance the customer experience

• Identify service gaps and recommend process improvements to improve responsiveness, accuracy, and efficiency

Process Optimization & Administrative Support

• Maintain accurate customer records, account documentation, and service-related reports

• Support ad-hoc customer service, account coordination, and departmental projects as assigned by the Manager

INTER BU / SBG LIAISONS (Responsibility for transversal activities or cross departmental line : projects, programs, etc.)

1. Liaise with Sales, Planning, and Manufacturing teams to support order fulfilment and customer commitments.

2. Coordinate with Logistics to ensure timely deliveries and shipment updates for customers.

3. Work with Finance on billing, credit, and account-related discrepancies impacting customer service.

4. Collaborate with IT/IS on customer-specific system or portal requirements, including EDI and reporting needs.

EDUCATION (Qualifications obtained in the course of formal education and/or training)

Diploma or Degree Holders.

EXPERIENCE & KNOWLEDGE REQUIRED:

At least 3 years of experience in customer service, key account support, order management, or sales support, preferably in the electronics or manufacturing industry. Experience managing customer relationships and coordinating across functions will be an advantage.

Familiarity with ERP/CRM systems, preferably QAD or similar applications, and proficiency in Microsoft Excel, Word, and customer portal tools.

Working hours:

Mon to Fri, 8:30am to 5:30pm

About Sembcorp
Sembcorp is a leading energy band urban solutions provider headquartered in Singapore. Led by its purpose to drive energy transition, Sembcorp delivers sustainable energy solutions and urban developments by leveraging its sector expertise and global track record.

Join us in shaping a sustainable energy future

Drive Asia’s energy transition with us! Our Gas & Related Services segment is a key growth engine, delivering reliable and efficient energy to industries and communities across multiple countries. We support Asia’s growing energy needs while advancing the shift to a lower-carbon future. 

Key Roles and Responsibilities 

• Lead and participate in quality planning such as FMEA, control plan, mistake proofing, supplier qualifications
• Lead in Quality Audit (ISO9000, ISO14001) and maintenance of Quality Management system
• Lead in supplier quality management activities including supplier performance assessment, warranty and claim process and supplier certifications
• Drive statistical methods in process control and continual improvement in process control and quality
• Provide technical support during Project QA, installation, testing and commissioning.
• Monitor the progress and effectiveness of the project quality management system. Recommend and implement improvements when required
• Ensuring the compliance with all the specifications and requirements included in the signed EPC contracts .
• Co-ordination with Safety / O&M / technical / engineering resources / customers and other stakeholders for QA/QC activities as needed
• Develop and and maintain a non-conformance control system including issuing of non-conformance reports to the EPC contractors and ensure corrective actions are implemented and effective
• Establish a contractor quality programme which trains the contractors to conform to Sembcorp’s requirements and put in place a system to achieve the required standards
• Manage and maintain NCR registry and drive stakeholders for closure
• Perform FAT local and overseas for key critical components when required.
• To understand and support QC activities when required.

Qualifications & Experience 

• Degree/ Diploma in electrical or mechanical or civil engineering discipline
• Minimum 3-year working experience as a engineering manager, QA manager, or engineering team lead.
• Knowledge of the SS:638 & SS601 preferable
• Holds a recognized Lead Auditor or Internal Auditor certifications
• Knowledge of Lean and Six Sigma quality concepts and tools 

Preferred Skills & Characteristics 

• Self-starter and ability to self-manage.
• Strong interpersonal and leadership skills
• Demonstrated oral and written communication skills
• Knowledge of Quality Management system and process
• Practical knowledge of 8D and root cause analysis process.
• Not afraid of heights, medically fit and able to climb vertical ladders.
• Safety certifications such as Working at Height, Construction Safety Orientation Course etc. preferred.
• Some travel will be required.

Our Culture at Sembcorp

At Sembcorp, our culture is shaped by a strong set of shared behaviours that guide the way we work and uphold our commitment to driving the energy transition.

 We foster an institution-first mindset, where the success of Sembcorp takes precedence over individual interests. Collaboration is at the heart of what we do, as we work seamlessly across markets, businesses, and functions to achieve our goals together. Accountability is a core principle, ensuring that we take ownership of our commitments and deliver on them with integrity and excellence. These values define who we are and create a workplace where our people can thrive while making a meaningful impact on driving energy transition.

 Join us in making a real impact!