Job Description: Maintenance Technician
The Maintenance Technician is responsible for all maintenance tasks and contract
requirements across ZRG's projects, with a primary focus on the operational safety and
serviceability of equipment and infrastructure at our client's Aerial Adventure Park. The role
ensures smooth and profitable operations by upholding the highest standards of safety and
guest experience.
This position requires a resourceful , service-oriented individual who can leverage operational
and tactical knowledge to execute maintenance and provide guidance to operational crews.
About ZRG Adventures & Consulting
ZRG Adventures & Consulting is committed to providing operational management services,
including safety management, training, and maintenance services, to clients in the attractions
industry. We ensure all activities related to our terms of service, including safety,
maintenance, and repairs, comply with relevant policies, procedures, regulations, and
legislation.
Skills and Experience
● Technical Expertise: Strong background in maintenance, specifically with a
dominant focus on mechanical systems (approximately 70% mechanical, 30%
electrical/electronic).
● Industry Knowledge: Previous experience in the Attractions industry or a similar
high-safety environment is highly desirable.
● Problem-Solving: Excellent problem-solving abilities to meet customer needs and
troubleshoot issues.
● Communication: Excellent communication skills , able to work unassisted, and
effectively mentor and guide junior staff.
● Safety Focus: Demonstrated commitment to working according to all relevant
policies, procedures, regulations, and legislation.
Core Responsibilities
Maintenance & Safety Compliance
● Performing daily hands-on safety, mechanical, electrical, and quality assurance
checks on all attraction equipment and infrastructure to the highest standards of
safety and according to local and international regulations.
● Performing, inspecting, and executing repairs, both major and minor, across all
elements of the Aerial Adventure Park, including: continuous belay systems,
platforms, harnesses, tethers, safety nets, freefall jump devices, and PPE.
● Troubleshooting and resolving on-the-spot problems and repair requirements as per
manufacturer's recommendations.
● Assisting the Compliance Manager with staying on top of inspection frequencies and
conformity to industry standards.
● Assisting with overall attraction maintenance, rebuilds, or enhancement works as
required.
● Responsible for all maintenance related tasks for all projects.
Operational Support & Leadership
● Responsible for the day-to-day running of ZRG and/or any Clients which ZRG has
secured for operational and maintenance management services.
● Report directly to the Maintenance Manager.
● Supervise and mentor junior, inexperienced team members by educating and
enforcing policies and procedures.
● Provide on-the-job training to subordinates.
● Manage the response to operational issues and guest interests.
Guest Experience & Service Excellence
● Possess a strong service mindset and guide teams to anticipate customer needs.
● Enforce customer service procedures and provide feedback on the resolution of
service issues.
● Review feedback from internal stakeholders to consolidate new ideas and determine
areas for operational improvement.
Key Requirements
● Schedule: Needs to maintain a flexible schedule, including evenings, weekends, and
public holidays, predominantly for scheduled maintenance outside of guest operating
hours.
● Technical Knowledge: Expected to have an understanding of the utilities and basic
mechanical and electrical maintenance requirements of all equipment
