The System Engineer will design, implement, and maintain critical IT infrastructure components across both Windows and hybrid environments. The engineer will play a key role in deploying virtualized systems, ensuring platform stability, and supporting integration with application teams.

Key Responsibilities

• Design, implement, and commission new systems and infrastructure solutions.
• Maintain and upgrade existing systems, ensuring high availability and compliance with IT standards.
• Manage and configure Azure Stack Hub virtualization, including NSG, Load Balancer, Images, and Storage.
• Administer and harden Windows Server (2016/2019) environments, including Active Directory, GPOs, RDS, and Failover Clustering.
• Install, configure, and maintain Microsoft SQL (2016–2019) databases.
• Deploy and support Linux-based appliances and Ubuntu OS environments.
• Configure and manage backup solutions using Commvault.
• Support networking and security configurations, including SSL certificate management.
• Conduct preventive maintenance and ensure all systems adhere to IT security policies.
• Collaborate with application and network teams for seamless integration and troubleshooting.

Requirements

• 3–5 years of hands-on system engineering experience.
• Proficiency in at least 5 or more of the following areas:
• Azure Stack HubWindows Server 2016/2019SQL Server administrationLinux/Ubuntu OSCommvauly
• Proficiency in at least 5 or more of the following areas: Azure Stack Hug, Windows Server 2016/2019, SQL Server administration, Linux/Ubuntu OS, Commvault Networking and security, System hardening and patching, Networking and security
• Strong analytical and problem-solving skills.Excellent teamwork, communication, and documentation abilities.

Department Overview:

The stage R&D department develops new technologies and products for the stage business unit. We work on a wide range of products ranging from ultraprecision systems that achieve nanometer-level precision for semiconductor applications, to large format and highly dynamic gantry systems capable of accelerating hundreds of kilograms of mass in excess of 4 g's. The R&D team comprises members with diverse technical specialities working in an interdisciplinary setting on some of the most challenging technical problems in the company.

Job Description

• Carry out mechanical design of multi-axis stages and motion systems.
• Carry out basic engineering analysis & computation to validate preliminary design concepts.
• Carry out finite element analysis to optimise and validate mechanical static and dynamic characteristics.
• Prepare engineering drawing packages (2D and 3D) for manufacturing.
• Prepare manufacturing documentation of new products (e.g. assembly drawings, work instructions, test plans) to prepare for transfer to manufacturing.
• Conduct hands-on assembly and mechatronics debugging of prototype stages or motion systems.
• Design and conduct experiments to address gaps in knowledge and mitigate technical risk of design.
• Work with local and overseas teams (such as Sales, Applications, Manufacturing) within the organisation to support the entire product lifecycle (i.e. from conceptualisation to commercialisation).

Qualifications

• Candidate must possess at least Bachelor's Degree / Master's Degree and/or equivalent, preferably in Electrical/Electronics Engineering, Mechatronics Engineering, Mechanical Engineering and/or any other relevant course of study.
• We will consider If applicants with alternative background with strong interest and motivation to learn.
• Preferably with 1-2 Year(s) of working experience in relevant engineering industry.
• Applicants without experience but with good learning ability are welcome to apply, undergraduate training in Mechanical / Mechatronics engineering or related field, prefer GPA better than 4/5.

Other Information

Skillset(s) Requirement:

• Knowledge of CAD tools.
• Understanding of basic mechanical engineering analysis and design calculations for precision design.
• Experience with Finite Element Analysis of Mechanical static and dynamic modelling/simulation would be a plus.
• Ability to design and conduct simple experiments, and to draw meaningful conclusions from the results.
• Hands-on experience in performing mechanical assembly and testing validation.
• Experience and/or knowledge in basic technical documentation preparation (e.g. assembly work instructions)

Attributes:

1. High willingness to learn and commitment to developing as proficient practicing engineer
2. Strong and clear communicator
3. Conscientious worker with ability to perform under dynamic high-stress situations
4. Basic time management skills to handle assigned tasks independently with limited supervision
5. Meticulous attention to quality, detail and reliability

• Co-ordinate and work closely with the external parties and customers to plan, organize and execute the project related activities.
• Assist the manager in engineering works such as system designing, documentation, testing & commissioning (T&C) for ELV and security systems.
• Plan and develop the project schedules in compliance with customer requirements, deadlines, and/or milestones; develop efficient mechanisms to track the project progression in the field and update the schedules regularly to ensure that the activities are progressed within the schedule’s timelines.
• Responsible for all work site activities such as coordination and supervision works related to engineering works and systems design.
• Ensure timely completion of all the assigned projects particularly the T&C schedules.
• Responsible for project management related activities which include attend work site meetings, job coordination, system designs etc.

Requirements:

• At least a Diploma in relevant fields.
• Minimum 2 years of relevant experience.
• Knowledge in Security System and ELV Systems e.g. PA system, Fire Alarm System, CCTV system, Card Access, Structure Cabling & etc.
• Familiar with BIM (Navisworks) and/or AutoCAD.
• Able to manage project cycle independently with minimum supervision.
• Knowledge in underground cabling work will be an added advantage.

Please submit your updated and comprehensive CV to: gracehrsolutions.patriciapoh@gmail.com for a P&C discussion. Your CV should be updated and in MS WORD FORMAT ONLY (NOT PDF) with full career details, stating current or last drawn salary with full breakdown such as base, incentives, AWS, etc. and expected salary, contact details, educational qualifications, working experiences, reasons for leaving each past employment(s) and availability date.

For quicker processing, please indicate the position applied for on the subject header. We regret to inform that only shortlisted candidates will be notified. However, if you are not selected, we will explore other positions for you, in the near future. All applications will be treated with the strictest confidence.

What our client offers

Our client offers an attractive remuneration package, a fast-paced and exciting working environment and provides challenging opportunities for career advancement. They care about their employees. They are not just an employer. They are a Team. They do not just offer you a job, they offer you a career. By joining their team, you will find a strong purpose and deep meaning in everything you do. You will have the chance to make a real difference for customers, working alongside a passionate team of like-minded colleagues, while building your knowledge/skills and developing your career in a fun, dynamic and fast-growing organization.

Our client advocates fair employment practices, recruits talents based on merit and fit with their corporate values and complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. They are committed to achieving diversity and creating an inclusive working environment. They welcome all applications irrespective of social and cultural background, race, gender, age, religious belief or nationality.

Personal Data Protection Statement for Job Applicants

Please be informed that the personal data you provided by way of your job application to Grace HR Solutions will be collected, used and disclosed by or on behalf of Grace HR Solutions to determine or investigate your suitability, eligibility or qualifications for employment with Grace HR Solutions and/or its clients and manage your application for employment with Grace HR Solutions and/or its clients including identifying you as potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

Company Overview

Grace HR Solutions is a boutique professional recruitment consultancy involved in the recruitment of permanent, contract, and temporary positions. We are fully committed to achieving excellence in every assignment through leveraging our vast candidate pool, industry connections, and strategic insights. As the total recruitment and staffing solutions partner, our goal is to provide our Clients the best staffing solutions through an integrated database network supported by localized content and services. We strive to be efficient and effective in matching the right candidate to the right job. Reach out to us to discover even more about how we can help you with all your staffing needs or your own career.

Key Responsibilities

• Application Development: Design, build, and deploy end-to-end applications using the Microsoft Power Platform (i.e., Power Apps, Power Automate, and Dataverse) to support project governance and automation.
• Workflow Automation: Develop complex automated workflows and dynamic approval routing, including escalation processes and notification applications to streamline business impact assessments.
• Logic Configuration: Implement "smart" logic within forms and workflows, such as dynamic questioning, conditional routing to reviewers, and support for partial or full approval cycles.
• Feature Integration: Build collaborative features, such as multi-user editing and targeted feedback on specific form sections with audit trails and timestamps for user actions.
• Platform Administration & Deployment: Demonstrate understanding of Power Platform environments, security roles, and solution management to ensure proper application governance, user access controls, and seamless deployment across development, testing, and production environments.
• Data Migration & Integration: Migrate and transform data from legacy sources into Dataverse, ensuring data integrity and proper mapping of relationships.
• Quality Assurance: Conduct rigorous functional and non-functional testing to ensure application stability, security, and performance.
• Technical Documentation: Author (sequencing of the requirements) and maintain comprehensive technical specifications, user manuals, and support documentation for all developed solutions.

Experience and Skills Required

• At least 4 years of experience in application development such as on Microsoft Power Platform or other Low code environments
• Familiarity with agile development practices including test driven development and working in sprint-based delivery cycles.
• Hands-on configuration experience in Power Platform features include rules engine, workflow, process logic, data validation, and screen flows.
• Strong analytical and problem-solving skills with experience in notification applications, escalation processes, and automated reminders.
• Experience in Singapore Government projects is beneficial.
• Strong knowledge of Microsoft Power Platform capabilities and limitations.
• Relevant Microsoft Power Platform certifications (e.g. PL-900, PL-200) are beneficial.

Role:
M&E Engineer (Construction)

• Working Days: 5 Day A Week (Monday – Friday)
• Working Hours: 8:30am -5:30pm
• Working at future project
• Salary up to $6000

Requirements:

Bachelor's Degree in Mechanical / Electrical Engineering

At least 3-5 years in M&E services & Experience in Main Contractor or Sub contractor M&E Department

Job scope:

To coordinate with consultants/subcontractors on the shopdrawings/ samples/ method statement and keep all involved parties updated of the latest changes.

To attend project/technical meeting and resolve site issues with owner/consultants for the site progress to proceed smoothly.

To verify the work done on site is in accordance with the approved drawings/ specifications/ authority’s requirement and also ensured that the subcontractor carry out rectification for non-compliance.

Conduct weekly M&E meeting with the M&E sub-contractors to ensure that their work is in proper sequence and ensure that the site supervisors are aware of the work sequence to avoid clashes of site activities.

To resolve site issues with consultants/subcontractor/supplier ASAP to minimise delay to the construction progress.

To ensure that the related documentations are updated and ready for ISO audit.

To cooperate with the safety department and carry out the assigned duties within the safety framework including permit to work.

To coordinate with consultants and contractors for combined services/equipment testing so that site is ready for authorities’ inspection.

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

• Attend to and perform daily support, maintenance and troubleshooting onsite and offsite
• Provide on site support for various systems, network and desktop troubleshooting, to ensure that the service meets the SLA
• To work with product team on any system enhancement or troubleshooting.

Requirements:

• Diploma in IT or relevant discipline
• Prefer experience in desktop support and good working knowledge in Windows OS, Basic Networking
• Experience in customer support environment will be advantageous
• Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude and inter-personal skills
• Willing to travel to multiple sites
• Willing to work alternate shift hours: 2 days work and 2 days off rotational shift (AM Shift: 8AM to 8PM; PM Shift 8PM to 8AM).

For more information, please visit to www.gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

• Deliver Service Operations support to both internal and external customers in alignment with contractual terms and established Service Level Agreements (SLAs).
• Maintain and ensure the optimal performance of all systems and products managed by the Service Operations team.
• Serve as the single point of contact (SPOC) for customers when required, coordinating with internal resolver teams, the Service Desk, and customers to ensure timely intervention and high-quality service resolution within defined SLAs.
• Provide top-tier incident and problem management support, coordinating resolutions with the appropriate technical teams.
• Minimize service restoration times by escalating issues to specialized resolver groups both within and outside the organization, in accordance with SLA and monitoring policies.
• Oversee the replacement of faulty equipment, ensuring the availability and timely replenishment of spare parts as per the defined sparing policy.
• Uphold the highest operational standards across the team by offering guidance, support, and hands-on management for incident and problem resolution.
• Proactively identify service and infrastructure issues, conduct diagnostics, and maintain ownership of service requests to ensure effective problem resolution.
• Assist senior team members in daily task coordination, reporting, and overall operational management.
• Follow installation standards and industry best practices to ensure high-quality service delivery and system operations.
• Utilize appropriate tools and equipment to perform installations, interventions, and repairs in line with operational guidelines.
• Escalate unresolved problems to higher support levels as needed.
• Conduct scheduled preventive and proactive maintenance, as well as monitoring of systems and services, to meet customer expectations.
• Execute Change Management, Configuration, Design, and Implementation tasks for supported systems and products.
• Manage local vendors to ensure consistent service delivery to the Service Operations centers, and report on vendor performance to management.
• Analyze, define, document, and test system and application enhancements.
• Provide on-site support to end-users during service cutovers.
• Continually identify, document, and share lessons learned, known errors, and operational insights to enhance service quality.
• Be available for escalations and support during off-hours and on-call standby as required.

Qualification:

• Diploma/Bachelor Degree in Computer Science, Electronic Engineering or equivalent Telecommunications in-country qualification.
• Unix / Linux Certification, VMWare Certification, ITIL Foundation v3 Certification
• At least 3 years IT experience in following technologies: Operating System: RHEL 7/8, RHEL HA ,Windows Data center 2016/2019 with clustering
• Hardware: HP DL360 Gen 9, DELL R430XD, DELL R730XD / equivalent
• Virtualization: ESXi, VMWare vsphere 7/8, VMware vCentre, VMware SRM Standard
• MQ: MQ v8/9, MQ IPT, MQ Clustering, IBM License Manager
• Web: Apache Web Server, Apache Tomcat Application Server
• Monitoring tools: NagiosXI, NagiosLog, eG Monitoring suite
• Firewall: Palo Alto 850 & PA-5220 (equivalent), Checkpoint Firewall (equivalent)
• Load Balancer: F5 BIG-IP LTM i2600
• Vulnerability Manager( IBM Qradar All-in-one console, Event collector), Waterfall MQ Agent (Waterfall for IBM Websphere MQ)
• CA Server Luna HSM, Aruba Clearpass,SafeNet Network HSM, SecurityToken, Nessus Manager, Nessus Security Centre, Mcafee Advanced Security Suite, Mcafee ePolicy Orchestrator
• Storage: DELL EMC Unity 400, 300
• Backup: EMC Data Domain with DD Boost & DD Replicator, DELL EMC Networker, Veritas System Recovery
• Other Technologies: RedHat Satellite/ Spacewalk, DHCP, TFTP, Mail, Squid (WEB Proxy),NFS, Active Directory,DNS,NTP,Yum repo, IPA, SysLog servers.

Experience / Skills:

• Provided application support including routine health checks, service restarts, error log analysis, fault reporting, and issue replication in staging environments.
• Administered monitoring tools to ensure system performance and availability.
• Handled Incident, Problem, and Change Management processes across hardware and software platforms.
• Managed application release processes and performed preventive maintenance activities.
• Conducted root cause analysis to identify and resolve recurring issues.
• Utilized Java debugging skills and scripting languages such as PERL, BASH, and PYTHON for automation and troubleshooting.
• Supported and maintained network and security infrastructure in compliance with IT security policies.
• Upgraded network and security devices with stable firmware versions to ensure optimal performance and security.
• Administered and supported Storage and Backup environments following organizational standards.
• Performed regular health checks, error log investigations, production issue resolutions, fault reporting, and issue replication in non-production environments for storage and backup systems.
• Monitored and reported on storage and backup performance metrics as needed.
• Executed on-demand system backups and recoveries when required.
• Collaborated with third-party vendors for hardware issue resolutions, including component replacements.
• Participated in data center (DC) failover testing exercises.
• Demonstrated strong organizational skills with the ability to take full ownership of issues through to resolution.

To apply, please visit www.gmprecruit.com and search for Job Reference: L3XW6W3W

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

• Well Established Company
• Basic $4200 - $5500 + Allowance + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Jurong East
• Working Days: Monday to Friday
• Working hours: 8.30am to 5.30pm
• DCS | PLC | SCADA

Job Responsibilities:

• Understand / develop technical design specification / requirements and associated document relevant to project
• Develop system database, control logic and graphic according to project design
• Conduct Factory Acceptance Testing and System Commissioning on site
• Product test document and training material
• Conduct training to customer
• Provide technical support to sales and maintenance team
• Others ad hoc duties as assigned

Job Requirements:

• Possess minimum Diploma or Degree in Mechanical / Mechatronic / Electrical Engineering or equivalent with 1-2 years of relevant experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Summary: 

The incumbent will support the Quality Systems team in establishing, maintaining, and continuously improving an effective Quality Management System (QMS). This role focuses primarily on GMP document control, training management and support supplier management program. 

Responsibilities:

GMP Documentation Management

• Serve as QA Document Coordinator and support the full lifecycle management of GMP documentation — including creation, revision, review, issuance, retirement, archiving, and destruction — ensuring accuracy, traceability, and compliance. Responsibilities include:
• Setting document effective dates.
• Creating and launching exams/trainings associated with documents.
• Printing and issuing controlled documents, forms, and logbooks to relevant functions, ensuring proper reconciliation and tracking.
• Supporting archival management of both electronic and paper-based records.

Training Management

• Serve as QA Training Coordinator, supporting employee training activities and compliance with GMP training requirements:
• Assist in planning and coordinating annual GMP training.
• Maintain and manage QA training records.
• Extract and report training-related metrics (e.g., overdue training, upcoming deadlines).
• Support New Employee Orientation (NEO) for QA-related training components.

Supplier Management

• Support in supplier qualification activities in accordance with company procedures and GMP requirements.
• Liaise with internal stakeholders (Manufacturing, Procurement, QC etc.) and suppliers to ensure timely completion of supplier questionnaires and supporting documents. Coordinate with affiliate sites personnel to obtain supplier qualification documentation for leverage opportunities.
• Support on-site audit at supplier site (when required), including audit preparation, agenda setting, audit report and coordination of CAPA responses to close of audit observations.
• Draft/Revise Quality Agreements (QAAs) with suppliers.
• Conduct quality risk assessments to determine supplier suitability for GMP use.
• Compile and continuously update live documents such as the Qualified Supplier List to ensure accuracy and availability
• Support team in periodic supplier performance monitoring, change notification and supplier decommissioning activities are performed timely.

Quality System Maintenance

• Assist in establishing and maintaining an effective quality system aligned with current regulatory requirements.
• Support periodic review and revision of GMP documents as needed.

Administrative & Quality Support

• Extract data and support routine reviews of key quality metrics for continuous improvement, including trend analysis for deviations, CAPAs, change controls, complaints, etc. 
• Coordinate and arrange regular Quality Management Review (QMR) meetings.

Quality Culture and Data Integrity Initiatives

• Organise and support site-wide activities and events that promote Quality Culture and Data Integrity across the organisation.

Other Duties

• Perform additional tasks or assignments as assigned by the Supervisor. 

About You:

• Bachelor degree or above in Chemistry, Biochemistry, Biology, Pharmaceutical, Biological Engineering, or related field.
• Minimum 1–2 years of experience in biopharmaceutical manufacturing, quality management, or supplier qualification within a QA function.
• Working knowledge of GMP requirements, including FDA, EMA, HSA, and PIC/S regulations.
• Experience supporting the establishment or implementation of quality systems is an advantage.
• Familiarity with commercial biopharmaceutical quality systems is preferred.
• Competent in Microsoft Office applications (Word, Excel, PowerPoint) and quality management systems such as MasterControl, TrackWise, and SAP.
• Strong learning agility with the ability to quickly adapt to new systems and processes.
• Effective communication and collaboration skills, with the ability to work across cross-functional teams.

Duration: 6 months

Office hours

Responsibilities:

• Perform technical inspection services on vessels/shipyards/onshore marine/offshore facilities/anchorage/oversea job
• Prepare ship classification societies service reports and recommendation to customer after carrying out site inspection based on required industrial guidance/classification societies standards
• Liaise, organize, and execute the given task independently

Requirements:

• Diploma/Degree in Mechanical or Marine related field
• Those with ASNT/PCN NDT Level 2 certification in UT, UTG, MT, PT will be a plus
• At least 2 years in a similar capacity preferably in a marine industry
• Proficiency in MS Office and AutoCAD software
• Ability to multitask between projects and ability to work independently with minimum supervision
• Willing to work long hours and operationally ready
• Overseas travelling required
• Those with experience in hull structures of various vessels and Non-destructive testing knowledge will be advantage

Interested candidates, please send your detailed resume, stating the earliest availability to: HR Department [msmarine@singnet.com.sg]

Only shortlisted candidates will be notified.

Our client is from Oil and Gas industry, a local leading player. They are looking for a Senior Engineer, Instrumentation & Control for the next phase of their business. They are located in West.

Duties:

• Provide technical support for Production and Maintenance teams on instrument-related issues.
• Work with teams to reduce instrument maintenance costs and improve functionality.
• Coordinate with external stakeholders on gas pipeline networks, electrical grids, instruments, and metering interfaces.
• Update maintenance procedures for instruments, PLC, Fire & Gas systems, ESD, metering, CCTV, and security equipment.
• Conduct root cause analysis for instrument incidents and recommend preventive actions.
• Implement MOC projects to enhance instrument reliability and operational efficiency.
• Ensure verification, inspection, testing, and certification of electrical and instrument equipment in hazardous areas.
• Support maintenance and major equipment turnarounds.
• Manage the functional safety lifecycle of SIS in the terminal.
• Assist in expansion projects, ensuring facility integrity and seamless integration.
• Participate in emergency response with designated roles and responsibilities.

Requirements

• Min Bachelor’s Degree in Engineering related field.
• Min 5 years’ experience in Oil & Gas or Petrochemical industry
• Experience in instrument & control maintenance

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Location: Woodlands Spectrum (Nearest Admiralty MRT)

Working Hours: 9 AM - 6 PM

Monday - Friday

About the Role

We are seeking a proactive and customer-focused Senior Customer Quality Assurance Engineer to manage customer quality issues, drive continuous improvement initiatives, and ensure customer satisfaction through effective problem-solving and quality management.

Why Join Us?

• Join a globally recognized manufacturing organization.
• Exposure to regional and international customers.
• Opportunity to lead impactful quality improvement projects.
• Collaborative and growth-oriented work environment.
• Competitve Benefits & Bonuses

Key Responsibilities

• Manage customer complaints and quality-related feedback, ensuring timely investigation and resolution.
• Lead root cause analysis and structured problem-solving activities using 8D methodology.
• Drive corrective and preventive actions and verify their effectiveness.
• Act as the primary quality contact for customers and support customer audits.
• Monitor product quality performance and recommend improvement initiatives.
• Coordinate customer specification and drawing changes with internal stakeholders.
• Collaborate with Production, Engineering, and Quality teams to resolve quality issues.
• Support and maintain Quality Management Systems including ISO 9001 and IATF 16949.
• Conduct internal audits and support compliance with ISO 14001 and ISO 45001 requirements.

Requirements

• Bachelor's Degree in Engineering or related discipline.
• Minimum 3 years of experience in Customer Quality, Quality Assurance, or Quality Engineering within a manufacturing environment.
• Experience handling customer complaints and driving quality improvements independently.
• Strong knowledge of: 8D Problem Solving
• Root Cause Analysis
• FMEA
• SPCControl
• Familiarity with ISO 9001 and IATF 16949 Quality Management Systems.
• Experience supporting China-based customers will be an advantage**
• Strong communication, stakeholder management, and problem-solving skills.

Interested candidates please WhatsApp me at +65 6509 0823 or send in your resume to willie.goh@swiftsearchglobal.com

https://wa.me/6565090823

We regret to inform you that only shortlisted candidates will be notified.

Willie Goh | EA Reg No: R2197853

Swift Search Global Pte Ltd | EA No: 18C9495

About our group:

The Equipment Manufacturing team at Seagate is responsible for the build, assembly, testing, and delivery of advanced manufacturing equipment that supports Seagate’s HDD production and technology development.

We work closely with Engineering, Supply Chain, and Operations teams to ensure equipment is delivered on time, to specification, and at the highest quality standards, enabling successful factory ramp and product innovation.

About the role – you will:          

• Lead quality planning and assurance for new product introductions, process transfers, and manufacturing operations.
• Drive implementation and continuousimprovement of AIAG core tools (APQP, PPAP, FMEA, SPC, MSA, Control Plans).
• Partner with cross‑functional teams to resolve quality issues through root cause analysis and CAPA.
• Establish and monitor key quality metric sand trends to support data‑driven decision making.
• Ensure robust inspection and validation processes through review of drawings, specifications, and GD&T.
• Support qualification and validation activities including first article inspection and process capability studies.
• Lead internal and external audits to ensure compliance with quality systems and standards.
• Drive continuous improvement, including non‑conformance resolution, supplier quality, and manufacturing quality awareness.

About you: 

• Innovative, inclusive, and integrity-driven.
• Able to work effectively in a fast-paced and dynamic environment with multiple priorities.
• Strong team player with a collaborative and resourceful approach to problem-solving.
• Detail-oriented, results-driven, and capable of working independently when required.
• Effective communicator with strong stakeholder management skills.

Your experience includes:

• Bachelor’s degree in Engineering, Quality, Manufacturing, or related discipline.
• 5–8 years of quality assurance experience in a manufacturing environment.
• Strong working knowledge of AIAG Core Tools (APQP, PPAP, FMEA, SPC,MSA) and quality systems.
• Experience in root cause analysis, CAPA, audits, and customer or supplier quality management.
• Ability to interpret engineering drawings, GD&T, and perform data analysis using tools such as Excel or similar systems.

JOB SCOPE & JOB RESPONSIBILITIES

• Familiar with RO, demin, mixed bed, ultra-pure, neutralization, chemical preciptation (including HF, heavy metal, backgrind etc.), biological treatment etc. and specialty processes.
• Develop process design packages: heat & mass balances; PFDs; P&IDs; process calculations.
• Perform equipment sizing and prepare specification (pumps, blowers, air compressors, vessels, tanks) and materials selection; define instrumentation and control philosophy with cause-and-effect matrices.
• Liaise with OEMs/vendors to validate technologies and recommend best-fit solutions based on performance, compliance, schedule, and total cost of ownership (CAPEX+OPEX); drive technical clarifications and value engineering.
• Prepare and review equipment lists, line lists, valve list and load lists as required.
• Prepare and check process datasheets for RFQs; evaluate vendor proposals for compliance with technical specs, codes, and regulations; lead technical clarifications.
• Prepare technical proposal according to client's RFQs. Provide solution to clarifications and prepare cost estimation.
• Plan and participate in HAZOP and related reviews, coordinate action close-out.
• Produce/peer-review submission documentation; support project FAT/SAT, plant start-up, performance testing, process optimization, and handover.
• Compile/author ITP/IP and IOM manuals; interface with multidisciplinary teams (C&S, MEICA, controls) and construction/site teams.

JOB REQUIREMENTS

• Degree in Chemical or Environmental Engineering (or equivalent)
• Standards & codes: Familiar with relevant international standards/codes and onshore/offshore practices
• Proficiency with MS Office
• Working knowledge of AFT Fathom (hydraulic analysis) and AutoCAD Plant 3D (P&ID) is an advantage

WORK EXPERIENCES

• Process Engineer: More than 2 years in a similar scope, preferably in Oil & Gas, Power, or Water/Wastewater
• Senior Process Engineer: More than 5 years with demonstrated leadership in design reviews, HAZOP facilitation/close-out, vendor management and mentoring junior engineers.

SSMC (Systems on Silicon Manufacturing Company Pte. Ltd.) is a Joint Venture between NXP and TSMC. We offer flexible and cost-effective semiconductor fabrication solutions by maintaining fully equipped SMIF cleanroom environment, 100% equipment automation and proven wafer-manufacturing processes.

We're looking for innovative, passionate, and talented people like you to join our team.

We’re searching for an Engineer/ Senior Engineer to be part of our Diffusion (Wet) Department diverse team of talent.

What you will be working on:

• To sustain and improve all equipment performance indices to meet operations goals

• Perform shift duties based on rotation systems to support production
• Optimize equipment uptime/ reliability thru scheduled & recovery maintenance. 
• Control equipment performance indices to meet BBS goals
• Comply to ISO standards and Quality systems of the company
• Forecast/ establish stock levels of spares and consumables to meet manufacturing capacity within allocated budget
• Establish and maintain preventive maintenance OI to standardize equipment practice
• Train/ mentor AEs to through OJT and continually upgrade their technical skills to cope with technological changes
• Recommend improvement to enhance capabilities, reliabilities or cost saving
• Participate in CIT team/ task force to optimize equipment performance and COO
• Start-up new equipment to support production ramp, from facilities hook-up, vendor start-up, to acceptance of equipment.
• Documentation of Corrective Action and Best-Known Methods for equipment to allow more efficient troubleshooting
• Ensure good housekeeping and safety practices in the work area.

More about you:

• Degree in Electrical/Electronics/Mechanical Engineering Diploma in Mechatronics/ Electronics/ Mechanical Engineering with at least 4 years semiconductor equipment maintenance experience.
• 1-3 years relevant experience innthe semiconductor manufacturing environment. Fresh Degree holders are welcome to apply.
• High Vacuum maintenance experience
• Basic semiconductor wafer fabrication equipment/ process knowledge
• Able to interpret electrical/ pneumatic schematic drawings
• Team Player
• Possess a strong sense of responsibility

SSMC is firmly committed to upholding equal employment opportunities for all individuals. We strictly adhere to the Tripartite Guidelines on Fair Employment Practices (TGFEP), the Singapore Food Safety and Security Act 2025 (FSSA 2025), and the Singapore Code of Advertising Practice. All qualified applicants will receive non-discriminatory consideration for employment on the basis of merit and regardless of age, race, gender, religion, marital status and family responsibilities, or disability, or any other attributes as protected by the relevant laws.

We are seeking a highly skilled and experienced SeniorSoftware Engineer to join our dynamic team. The ideal candidate will have over 10years of hands-on experience in software development, with strong expertise in.NET, Python, and cloud technologies. You will be responsible for designing,developing, and maintaining enterprise-grade applications, collaborating withcross-functional teams, and ensuring high performance and scalability ofsolutions

Key Responsibilities:

·      Execute projects and enhancements and providetechnical support in the area of inhouse reporting.

·      Work includes analyzing user requirements anddesign/development of reports

·      Work will also include some automation usingUnix scripts, SQL/Python and some development of interfaces between inhouseapplication and other back-office application systems.

·      Responsible for manage, analyse, develop andautomate software projects for functional requirements and creation ofautomation plans and test scripts.

·      Be part of the DevOps team, will identify,analyze and automate manual tasks and issue fixes

·      Supporting Production Application that isdevelop by team

·      Responsible for Improve & ManagingDeployment Pipeline, exposure to DevOps environment and tools like Git, Jenkinsand JIRA, Confluence

·      Actively participate in inception, dailystand-ups and retrospective meeting & represent testing

·      Collaborate within the team, working in pairswith programmers and other team members

·      Able to quick learn and take on tools ortechnologies

Requirements

·       10years or above of software and development experience

·       BachelorDegree in Computer Science OR information technology OR Science (ComputerStudies)

·       Proventrack record of participating in the design and delivery of applicationsolutions

·       Musthave work experience in Agile environment is an added advantage; A good teamplayer; ability to work on minimal supervision

·       Strongtechnical skills in Microsoft and .NET technologies are essential.

·       Handson programming experience with C#/VB.NET programming, .Net Core 1.0-2.2, MS SQLServer and writing stored procedures, VBA programming, web services, ASP.NET,Web API, Windows Services, -Python programming, XML, Json, batch scripts

Preferredif have experience handling L2 or L3 support on production application

- Experience on developing service-based applications Knowledge in any of thebanking areas is an added advantage

- Experience with Agile & Testing Tools like HPALM, JIRA, Confluence wouldbe an advantage

- Fluency in written and spoken English, excellent communication andinterpersonal skills

EA License No.: 96C4864

Reg No.: R25128798 HUANG QIMENG

SSMC (Systems on Silicon Manufacturing Company Pte. Ltd.) is a Joint Venture between NXP and TSMC. We offer flexible and cost-effective semiconductor fabrication solutions by maintaining fully equipped SMIF cleanroom environment, 100% equipment automation and proven wafer-manufacturing processes.

We're looking for innovative, passionate, and talented people like you to join our team.

We’re searching for an Engineer/ Senior Engineer to be part of our Product Engineering Department diverse team of talent.

What you will be working on:

• Ensuring 1st time yielding silicon, benchmark D0 for baseline and products.
• Identify & resolve Product, Test & Fab-Process related yield limiters in shortest time possible.
• Technical interface with Business Lines/customers
• Driver for yield improvement
• Resolve product yield, quality and reliability issues
• Perform pre-tapeout risk assessment and communicate with Business line/Fab on the necessary actions to eliminate/minimize the risk.
• Work with Customers/Mother Fab on the DfM related issue.
• Conduct product yield analyses to identify root cause of wafer sort and final test failures
• Set up fault diagnostic capabilities for yield improvement
• Work with Business line/customers on product low yield disposition
• Perform electrical and physical failure analysis to isolate fail location
• Drive the yield improvement task force

More about you:

• Master/bachelor’s degree in electrical / Electronic Engineering or Science in Physics
• 2 – 8 years product and/or test engineering, failure analysis or process-integration experience
• Experience in Fab process, yield engineering or design will be an added advantage
• In depth knowledge of semiconductor device physics, electrical & electronics engineering fundamentals & wafer fabrication processes
• Strong analytical & problem-solving skills
• Good interpersonal and communication skills

SSMC is firmly committed to upholding equal employment opportunities for all individuals. We strictly adhere to the Tripartite Guidelines on Fair Employment Practices (TGFEP), the Singapore Food Safety and Security Act 2025 (FSSA 2025), and the Singapore Code of Advertising Practice. All qualified applicants will receive non-discriminatory consideration for employment on the basis of merit and regardless of age, race, gender, religion, marital status and family responsibilities, or disability, or any other attributes as protected by the relevant laws.

Responsibilities

• To report and assist Project Manager (PM) on project functions included but not limited to project management, site management, risk control management etc. to meet the project(s) goals.
• To assist Project Manager in project planning, implementation and to coordinate all construction works on the project site are in accordance to the master and detailed work program.
• To prepare, plan and submit project related documents, such as schedules, method statement, design plan, risk assessment, monthly report, etc.
• To supervise the execution of the construction works and ensure that the works are carried out in accordance with contract specification/bills of quantities, construction drawings, company’s quality standards, Environmental, Safety & Health (ESH) practices and all other contract documents.
• To coordinate and liaise with Client’s representatives, relevant Authorities, Consultant, Subcontractors, Suppliers, etc. on all project aspects and need be, to provide all technical and non-technical resolutions followed by documentation.
• To liaise with client or consultant for site inspections, submission of necessary technical reports and ensure necessary records are maintained at site. Assist Contract department (QS) in verifying progress payments and claims from Contractors.
• To attend regular meetings with Client’s Representative, Consultants and/or Contractors and ensure the progress is on schedule.
• To establish proper and effective document control system, maintain & conduct reviews of detail design drawings, project documents and specifications.
• Any other duties that may be assigned from time to time.

Requirements

• Degree in Civil Engineering or equivalent with 3 to 5 years of working experience in the construction industry.
• Good Time management and organization skills;
• Good interpersonal and communication skill;
• Able to multitask;
• Able to work under fast paced environment;
• Working at Changi Airport site office.

Job Summary

This role ensures ISO 9001:2015 compliance by maintaining and improving the QMS, managing audits, training staff, analysing quality data, and addressing nonconformities. It includes overseeing KPIs, customer satisfaction, subcontractor performance, and continuous improvement initiatives while collaborating across departments to adapt the QMS to business needs and drive operational excellence.

Key Responsibilities

1. Lead and support the maintenance of ISO 9001:2015 certification by ensuring full compliance with applicable standards, corporate requirements, and continuous improvement of the Quality Management System (QMS).
2. Develop, review, update, and continuously improve QMS documents to ensure alignment with ISO 9001 requirements, best practices, and group-wide standardization across sister yards.
3. Manage the nonconformity reporting process, ensuring root cause analysis is conducted, corrective actions are implemented effectively, and closure is achieved within the defined timeframe.
4. Conduct QMS induction briefings for new employees and deliver quality-related training programs to enhance employee awareness, competency, and compliance with QMS requirements.
5. Prepare Management Review presentation materials, perform data analysis on quality performance indicators, and prepare meeting minutes. Follow up on action items and ensure timely closure with clear accountability.
6. Prepare and analyse monthly QS reports, identify key quality trends and recurring issues, and coordinate with relevant departments to implement corrective and preventive actions.
7. Manage departmental KPI reporting, verify performance data accuracy, analyse trends, and follow up with departments to ensure performance targets are achieved and improvement actions are implemented.
8. Monitor Customer Satisfaction Questionnaire (CSQ) results, analyse feedback, identify improvement opportunities, and coordinate corrective actions to enhance customer satisfaction.
9. Oversee in-house calibration records and ensure measuring and test equipment (e.g., micrometres, pressure gauges) are properly calibrated, maintained, and compliant with calibration schedules and requirements.
10. Conduct subcontractor and supplier qualification audits, evaluate performance, and monitor ongoing compliance with quality requirements.
11. Collaborate with departments to identify, review, and update risks, opportunities, and interested party requirements to ensure the QMS remains effective and aligned with business objectives.
12. Actively participate in and support continuous improvement initiatives, quality improvement projects, and operational excellence programs.
13. Perform any other duties, as assigned by superior.

Key Requirements

• Minimum 2 years of experience in Quality Management System (QMS), preferably in the maritime or engineering industry.
• Experience in developing and maintaining procedures and work instructions.
• Experience in conducting internal quality audits and follow-up on corrective actions.
• Experience in root cause analysis, CAPA, and nonconformity management.
• Experience in data analysis and identifying improvement opportunities.
• Experience in continuous improvement activities.

Key Responsibilities

• Provide Level 2/3 support for network infrastructure across data centers, remote branches, and overseas locations.
• Install, configure, and troubleshoot Cisco routers, switches (Nexus, 2960, 3750), and firewalls (Checkpoint, Juniper).
• Manage and support routing protocols including RIP, EIGRP, OSPF, BGP, and HSRP.
• Perform network health checks, DR drills, and ISDN testing for business continuity.
• Coordinate with vendors for SSOE deployments, hardware replacements, and RMA processes.
• Monitor and maintain WAN links using tools like SolarWinds, NetBrain, Riverbed, Algosec, and IBM ISM Service Desk.
• Support and troubleshoot VPNs, VLANs, and public cloud connectivity.
• Generate and maintain documentation for network changes, incident reports, and monthly performance metrics.
• Collaborate with cross-functional teams to resolve network-related issues and implement infrastructure upgrades.
• Ensure compliance with SLA and IT security policies.

Technical Skills & Tools:

• Networking: Cisco (CCNP certified), Nexus, RIP, EIGRP, OSPF, BGP, HSRP, STP, VLAN, VPN
• Firewalls: Checkpoint, Juniper
• Servers: Windows Server 2008/2003, Active Directory, FTP, DNS, DHCP, Backup Server
• Monitoring & Ticketing Tools: SolarWinds, NetBrain, Riverbed, IBM ISM, Ichamp, JIRA, CA Spectrum
• Others: Lotus Notes, Blackberry configuration, SSL VPN, Symantec Endpoint Antivirus

Required Skills & Experience:

·      Bachelor Degree in relevant field (e.g.,Computer Science, Information Technology, Engineering).

·      10+ years of experience

·      Willingness to participate in 24x7 supportrotations and on-site activities.

·      Excellent communication and documentationabilities.

·      Strong analytical and troubleshooting skills.

EA License No.: 96C4864

Reg No.: R25128798 HUANG QIMENG

Responsibilities:

• Maintain accurate and up-to-date ISO 9001, ISO 14001, and ISO 13485 documentation, including Quality Manuals, procedures, work instructions, and records, to ensure system compliance and management review readiness.
• Plan, coordinate, and conduct internal and external audits to ensure organizational readiness for third-party certification, management reviews, and customer audits.
• Collaborate with internal stakeholders to support and participate in customer and supplier audits to ensure compliance requirements are met.
• Review audit findings, develop corrective action plans, and drive continuous improvement initiatives.
• Generate and review supplier quality performance reports, work closely with suppliers to resolve non-conformances, and promote continuous improvement.
• Issue, monitor, and follow up on Supplier Corrective Action Requests (SCAR), ensuring effectiveness and timely closure.
• Support qualification and onboarding of new suppliers to maintain a robust pipeline aligned with production requirements.
• Manage calibration schedules and preventive maintenance programs for equipment to ensure operational reliability and compliance.
• Address quality issues arising from production and customer feedback by working closely with production teams to implement corrective actions and resolve customer complaints with proper documentation.
• Ensure timely closure of Corrective and Preventive Actions (CAPA), non-conformance reports, and customer complaints, and publish quality performance reports.
• Lead Material Review Board (MRB) meetings with cross-functional teams to perform root cause analysis, implement corrective actions, and verify effectiveness.
• Supervise and lead QC inspectors to ensure parts inspection compliance with engineering drawings and quality standards.

Qualifications:

• Diploma in Quality Management, Engineering, Manufacturing, or a related field.
• Min 3 years of relevant experience in quality or manufacturing environments, with exposure to audits and documentation.
• Basic understanding of supplier management and quality coordination.
• Familiarity with commonly used quality management standards (e.g. ISO systems).
• Working knowledge of quality tools and process control methods.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

EA Personnel: Nyon Hock Sen (Aden)

EA Personnel Reg No: R24124070

Responsibilities:

• Process Development & Support: Collaborate with foundries to develop and optimize process flows; interpret PDKs and process specifications to support design teams; evaluate new process nodes.
• Problem Solving: Work with foundries on failure analysis to identify root causes and drive process improvements; manage production issues and delays.
• Yield & Reliability Improvement: Analyze yield data, optimize process windows, and support reliability testing to ensure stable mass production.
• Cross-functional Communication: Serve as a technical interface between design houses and foundries; coordinate reviews to ensure alignment between design and process.
• Tape-out & Mass Production Support: Support tape-out activities, including mask data preparation and process documentation review; monitor production yield and process parameters to proactively prevent and resolve issues.
• Other ad-hoc duties as assigned

Requirements:

• Bachelor’s degree or above in Microelectronics, Materials Science, Physics, Electrical Engineering, or a related field.
• Solid understanding of semiconductor process flows; experience in process integration or process development is preferred.
• Strong data analysis skills with the ability to independently identify and resolve process-related issues.
• Excellent communication and coordination skills, with the ability to drive cross-functional problem-solving.
• Ability to effectively support international collaboration.

Role Overview:

The L2 IT Desktop Support Engineer will be responsible for providing comprehensive technical support and field services. This role involves installation, configuration, troubleshooting, and maintenance of Windows OS, hardware, and software. The engineer will collaborate with various teams, manage assets, and ensure smooth operations for end-user computing (EUC) environments. The scope also includes vendor coordination, asset disposal, and conference room health checks.

JOB SUMMARY:  

The Quality Engineer is responsible for ensuring that all mechanical components, welding and fabrication activities, painting/coating and site installation processes meet project specifications, industry standards, and regulatory requirements. The role also requires close coordination with project teams, sub-vendors, third parties, and clients to identify, address, and close out quality issues, ensuring compliance and full traceability throughout the project lifecycle.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Major responsibilities for ensuring that mechanical components, systems, and fabrication activities meet project specifications, applicable codes, and quality standards. This includes the preparation and control of QA/QC documentation, implementation and oversight of inspection and testing activities, execution of inspections and audits, and review of contractor and supplier submissions.

General QA/QC:   

• Prepare and maintain inspection test plans (ITPs), work procedures, checklists, and quality records.
• Coordinate with third-party inspectors and clients for quality & safety audits.
• Issue NCRs and follow up on corrective/preventive actions.
• Investigate and resolve quality issues, including root cause analysis and corrective/preventive actions (CAPA).
• Monitor and report on key quality metrics and trends.
• Develop and implement quality control procedures for mechanical components and assemblies
• Conduct inspections and tests on incoming materials, in-process production, and finished products.
• Review engineering drawings and specifications to ensure compliance with quality standards.
• Review of Sub Vendor documentation
• Collaborate with suppliers to ensure the quality of purchased parts and materials.
• Maintain and update quality documentation, including inspection reports, test records, and calibration logs.
• Coordinate with Sub vendor, TPI & Client for organizing inspection as per the ITP.
• Support pre-commissioning and final quality documentation for handover.
• Promote a culture of quality and safety at the vendor location and site.
• Support internal and external audits (ISO, customer, regulatory).
• Ensure compliance with applicable standards such as ISO 9001, ASME, API, etc.
• Support project close-out documentation and final quality dossiers.

Mechanical:

• Review and verify mechanical drawings, specifications, and material certifications.
• Conduct inspections of mechanical equipment and installations.
• Ensure compliance with applicable codes (ASME, API, ISO, etc.) and project specification.
• Monitor fabrication and assembly processes for quality adherence.
• Monitor and inspect mechanical installation activities, including equipment installation, piping, structural supports, and alignment

Welding:

• Preparing, reviewing & qualifying welding procedures (WPS/PQR/WPQ) and ensuring compliance.
• Monitor welding activities and perform visual inspections.
• Coordinate NDT activities (UT, RT, MT, PT) and review reports.
• Ensure weld traceability and maintain welding documentation.

Painting/Coating:

• Review painting/coating specifications and procedures.
• Conduct surface preparation and coating inspections (DFT, adhesion, holiday testing, etc).
• Monitor environmental conditions during application.
• Ensure compliance with standards (SSPC, NACE, ISO 12944)& Project specification.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in mechanical engineering or related discipline.
• Fluent in English and Mandarin
• 8+ years of experience in QA/QC roles in mechanical, welding, and painting.
• Experience in large-scale industrial or oil & gas projects.
• Ability to read and interpret engineering drawings, P&IDs, fabrication drawings, and technical specifications.
• Knowledge of painting/coating standards and inspection techniques.
• Familiar with ISO 9001 QMS and project quality documentation.
• Strong communication and reporting skills.

LICENSING/CERTIFICATIONS:

• Certification in welding inspection (e.g., CSWIP 3.1/3.2, AWS-CWI).
• ASNT / PCN Certification
• Safety certifications (e.g., OSHA, NEBOSH) are a plus.

COMPETENCIES

SKILLS IN:

• Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
• Monitoring— Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

ABILITIES IN:

• Near Vision — The ability to see details at close range (within a few feet of the observer).
• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
• Written Comprehension — The ability to read and understand information and ideas presented in writing.
• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

TRAVEL REQUIREMENTS:

• Willingness to travel internationally and workat fabrication shops or project sites when required.

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. 

What will you do? 

• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
• Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
• Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
• Log, track and priorities all support request using the ticking system, ensuring accurate documentation and timely resolution.

Essential Qualifications

• To have a minimum of 1-year end-user support experience, desktop or technical service desk. This requirement does not include those with Customer Service Experience in a non-technical call centre environment.
• To have the relevant technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.
• Good understanding on Hardware and peripherals.
• Experience in supporting WIFI/LAN Connectivity
• Understanding of fundamental networking concepts (TCP/IP, DNS, DHCP, VPN)
• Customer service orientation and patience when dealing with non-technical users
• Basic Understanding of ITIL framework

Additional information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future. 

Together, we make the extraordinary happen. 

Learn more about us at ncs.co and visit our LinkedIn career site.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.