We are partnering with a leading financial services and trading technology company in Singapore that is looking to hire a Linux Platform Operations Engineer to join their high-performing infrastructure team.

This is a hands-on role supporting mission-critical trading environments and low-latency infrastructure across global platforms. You will work closely with Infrastructure, SRE, Engineering, and Security teams to manage and optimize Linux platforms in a highly available 24x7 environment.

Key responsibilities:

• Build, manage, and support Linux server infrastructure across trading environments

• Handle incident response, troubleshooting, and root cause analysis for critical systems

• Work on automation using Python and Shell scripting

• Support configuration management, patching, and platform upgrades

• Manage monitoring, observability, and system performance tuning

• Participate in infrastructure projects, DR testing, and on-call support rotations

Requirements:

• 5+ years of Linux infrastructure / platform engineering experience

• Strong understanding of Linux Kernel, networking, and system performance

• Experience with automation tools such as Python, Shell scripting, Salt/Puppet

• Exposure to cloud and container environments (AWS, Kubernetes, Docker) is advantageous

• Experience with monitoring tools such as Grafana and Prometheus

• Background supporting enterprise or trading environments is highly preferred

Main Duties & Responsibilities:

• Report directly to Sales & Operations Director
• Overall responsible and in charge of the branch’s smooth operations. This includes achieving daily branch sales target, meeting all staff (including SM, therapists and CSOs) monthly target, managing of staff’s leave applications approve staff’s OT, staff’s punctuality, staff’s appraisal, planning and updating on roster, update staff on all current promotions, making cold-calls to customers, handling customer’s complaint, staff’s grievances, branch’s cleanliness and etc
• To motivate staff in building team work, ensure good communication among staff and foster a positive working environment
• Shifting of manpower from outlets to outlets when manpower is down
• To establish good relationship and provide excellent service to customers
• Sharing of knowledge to staff, perform staff training and coaching on effective practices regularly in relation to daily operations matter, sales pitch on products and treatments, customer service and etc
• Empower staff to accomplish task and achieve desired goal
• Conduct product theories, hands-skill and sales pitch training
• Perform any other ad-hoc duties and other matters as assigned by the Company

Requirements:

• Min. 8 years' experience in the beauty wellness industry with proven track record in sales target
• Independent, motivated, optimistic and possess initiative
• Highly motivated, sales driven and service oriented
• Good interpersonal skills and communication qualities
• Team player with ability to cooperate with colleagues and have strong leadership capabilities
• Willing to work retail hours (including weekends and public holidays)
• Passionate about the beauty and service industry
• Attractive package will be offered (including basic salary, commission and incentives)

What you'll do:

As a Junior Fund Operations Analyst, you will play an integral role in supporting the day-to-day operational activities that underpin successful fund management. Your responsibilities will span trade booking, reconciliation of positions and cash balances, liaising with key external partners such as prime brokers and fund administrators, executing monthly swap resets, tracking corporate actions, and participating in automation projects designed to streamline processes.

• Ensure accurate booking and processing of trades within the order management and portfolio management systems according to established procedures and expectations.
• Perform daily reconciliation of positions and cash balances, identifying discrepancies and collaborating with relevant parties to resolve any issues promptly.
• Liaise effectively with prime brokers and fund administrators regarding cash breaks, position breaks, and other operational matters requiring attention or clarification.
• Execute monthly swap resets diligently while monitoring broker data to ensure consistency and accuracy across all records.
• Track and monitor corporate actions as well as elections, ensuring timely responses and correct implementation within internal systems.
• Participate actively in automation projects aimed at enhancing processes and workflows under the supervision of senior team members.
• Support ongoing process improvement initiatives by providing feedback, assisting with documentation, and helping implement new solutions as directed.
• Collaborate closely with both internal stakeholders such as portfolio managers and compliance teams, as well as external partners including prime brokers and fund administrators.
• Undertake additional duties as assigned by the Senior Operations Manager or other senior staff members to support the smooth functioning of the operations department.

What you bring:

The ideal candidate for the Junior Fund Operations Analyst position brings proven experience from similar roles within financial services—particularly those involving back or middle office functions for investment funds. Your background should reflect an aptitude for managing complex operational processes efficiently while upholding rigorous standards of accuracy. In addition to technical proficiency with relevant systems (such as PMS or Bloomberg), your interpersonal strengths will enable you to build trust-based relationships across diverse teams.

• Hold a degree with at least 2-5 years of relevant experience in back or middle office operations within hedge funds, long-only funds, or service providers supporting these sectors.
• Demonstrate an analytical mindset with the ability to prioritise tasks effectively while maintaining high standards of accuracy under time constraints.
• Possess strong communication skills complemented by excellent interpersonal abilities that foster positive relationships with colleagues and external partners alike.
• Showcase experience or exposure to project management or process enhancement initiatives; prior involvement in automation projects would be advantageous but not essential.
• Display familiarity with portfolio management systems (PMS), Bloomberg terminals, or matching systems; practical knowledge is preferred but not mandatory for success in this role.
• Exhibit a collaborative spirit as a dependable team player who also demonstrates initiative when approaching new challenges or assignments.
• Maintain a positive attitude towards learning new concepts quickly while adapting flexibly to evolving business needs within the operations function.

What sets this company apart:

This organisation stands out for its unwavering commitment to fostering an inclusive workplace where every team member’s voice is heard. Employees benefit from access to comprehensive training programmes designed to enhance both technical expertise and soft skills.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Our Pitch 

Law is shedding its old skin. At TSMP, we don’t do"trends", and we certainly don’t do "passing phases". We see AI for what it is: the new architecture of our craft.

We are seeking an AI specialist who doesn’t just navigate the frontier, but defines it. If you can reshape innovation into a distinct competitive advantage, you belong here.

If you think this is a backend role, think again. This is the bridge between our legacy of excellence and a future built on pure imagination. Help us rewire the firm.

The Opportunity 

We’re looking for someone to:

·       Support TSMP’s efforts to ensure the consistent, measurable, and effective use of approved AI tools across the firm and its practice groups

·       Act as the primary liaison between legal teams and technology providers; gather and clarify requirements, and oversee the testing of proposed solutions to minimise disruption to workflows

·       Manage the firm’s AI vendors, including the scheduling and organisation of expert-led training sessions

·       Drive the knowledge management needs for the firm’s AI stack, from maintaining technical documentation and user guides to resolving day-to-day practitioner queries

The Firm

TSMP Law Corporation is a boutique commercial law firm specialising in complex corporate transactions and high-impact dispute resolution.

We’re a firm for thinkers, fighters, and problem-solvers. We invest in the long-term success of our co-workers through:

·       Hands-on mentorship

·       Serious responsibility from day one

·       Training that pushes your limits—and your potential

If you’re looking for a place to build your legal career, not just your CV, let’s talk.

Apply Now

If you have relevant experience within a law firm or a technology-driven in-house role, a sophisticated grasp of legal tech, and a proven track record in driving innovation—we want to hear from you. Send your detailed CV to:

TSMP Law Corporation HR Department 6 Battery Road, Level 5,Singapore 049909

Email: hr@tsmplaw.com

Website: www.tsmplaw.com

The opportunity

Komainu is expanding its operations function in Singapore as part of its growth across Asia Pacific - a market where institutional demand for regulated digital asset custody is accelerating rapidly. The Administration Operations team sits at the heart of how Komainu serves its clients, responsible for the onboarding, ongoing maintenance and servicing of custody accounts. This role offers the opportunity to build deep expertise in digital asset operations at a firm that is defining what institutional-grade custody looks like, working closely with clients, compliance and technology teams in a fast-moving and consequential environment.

Your key responsibilities

·      Oversee the end-to-end client account opening process, ensuring accuracy of setup and a consistently high standard of client experience

·      Collaborate with the Sales team to prioritise onboarding pipelines and provide clients with regular transparent progress updates

·      Manage and monitor ongoing client requests including the effective handling and resolution of exceptions on a daily basis

·      Investigate issues raised by clients or internal stakeholders, escalating to management or Compliance for guidance where necessary

·      Escalate operational issues and control breaches to Operations Management, Compliance and IT teams in a timely manner

·      Maintain a strong working knowledge of Komainu's products and processes to ensure effective support across all operational activities

·      Identify control gaps, inefficiencies and areas for improvement across operational processes and recommend appropriate remediation actions

·      Support the identification, testing and implementation of updates to business processes and systems in response to industry changes or evolving client needs

Skills and attributes for success

·      Strong analytical capability - able to assess risk, identify process gaps and translate findings into clear actionable recommendations

·      High attention to detail and a disciplined approach to accuracy, particularly in client account setup and transaction processing

·      Clear and concise communicator, both in writing and verbally - able to engage confidently with clients and internal stakeholders

·      Organised and proactive - manages multiple priorities effectively and escalates issues promptly without being prompted

·      Collaborative andclient-focused - works well across teams and takes genuine ownership of the client experience

·      Genuine curiosity about digital assets and fintech - motivated by working at the frontier of institutional finance

To qualify for the role, you must have

·      Degree in a relevant discipline such as sciences, engineering, business, economics or similar - ability to demonstrate analytical and process thinking is important

·      Experience in financial services operations in one or more of the following areas: banking, trust or fund services, transaction processing, custody support, clearing and settlements, or business analysis

·      Advanced Microsoft Office skills, particularly Excel

·      An interest in digital assets and fintech is essential - prior exposure to digital asset operations or custody is a strong advantage

·      Experience working in a regulated environment with an understanding of compliance and control frameworks is preferred

What we look for

We are looking for an early-career operations professional who combines strong analytical foundations with a genuine interest in digital assets and the drive to build expertise in a rapidly evolving field. You will be someone who takes ownership of the client experience, brings rigour and attention to detail to everything they do and is motivated by the opportunity to contribute to building best-in-class custody operations in one of the most dynamic markets in the world.

NTU is a world-class research-intensive university located in Singapore, consistently ranked among the top universities in Asia and the world. We are home to over 33,000 students and 10,000 staff, offering a vibrant and dynamic work environment for individuals seeking to advance their careers.

We are seeking an experienced and motivated Specialist, IT Operations to join our dynamic team in the Centre of IT Services (CITS). The incumbent will be responsible for overseeing all server related needs for faculty, staff and researchers in the Nanyang Business School (NBS), while ensuring compliance with CITS' IT policies. If you have the required skills and experience and are excited about this opportunity, we invite you to submit your application today!

Key Responsibilities:

Oversee infrastructure/system operations in Nanyang Business School (NBS)   

• Ensure that all programs and department operations run seamlessly.

• Manage the implementation of infrastructure changes and maintenance routines as agreed upon.

• Contribute to the design and implementation of infrastructure replacement plans.

• Assist the IT operations (Server) of Graduate Programmes, Research Centers, Academic Divisions, Alumni, Career Services, and Corporate Communications.

• Manage infrastructure operations activities and installation of infrastructure systems according to design specifications.

• Manage the budget and costing for maintenance, operation, and upgrading of facilities.
  

Oversee service level agreements and service improvements, and other areas

• Oversee IT operations (Server) supporting and collaborating with the teams, and contributing to the strategic alignment of technology initiatives with organizational goals.

• Manage the development of service-level objectives and targets, monitoring these objectives to ensure that requirements are met or exceeded.

• Develop client satisfaction metrics and service procedures, constantly reviewing and analyzing these metrics to propose recommendations to improve performance and client satisfaction.
  

Oversee Server management, storage area and Vendor management

• File server folder management.

• Server patches and security compliance.

• Manage and maintain CITS audit/policy requirements.

• Work with vendors on security issue related to applications, and update applications if needed.
  

Requirements:

• Degree in Information Technology, Computer Science or a related discipline.

• At least 3 years of hands-on experience in server and system operations.

• Strong technical expertise in Windows operating systems, networking fundamentals (TCP/IP, DNS, DHCP), and virtualization platforms (VMware, Hyper-V).

• Good working knowledge of server and system security, backup and recovery, and hardware maintenance will be an added advantage.

• Experience with shared storage and enterprise networking technologies.

• Exposure to cloud platforms like AWS or Azure.

• Proficiency in providing end-user support for Windows and Mac OS based computers.

• Experience in administering Windows-based servers.

• Ability to troubleshoot PC hardware issues.

• Familiarity with network and cybersecurity concepts.

• Strong team player with the ability to demonstrate leadership when required.

• Good oral and written communication skills.
  

We regret to inform that only shortlisted candidates will be notified.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Fraud Operations team works to identify, investigate, and resolve fraudulent activity before it impacts Stripe’s business or users.  From merchant fraud to card testing and account takeover, our goal is to build a scalable, highly accurate organization of investigators to mitigate risk to Stripe and our users. The team is globally distributed and regularly coordinates with stakeholders across all regions.

What you’ll do

As the Manager of Fraud Operations, you will lead a team of high-performing fraud analysts and set an inspirational vision for the broader Fraud Operations organization. You will be responsible for driving the execution of short and long-term initiatives to futureproof the organization, ensuring it is well-equipped to scale and adapt to Stripe's highly complex and evolving fraud landscape.

Responsibilities

• Inspire, motivate, and develop a high performing fraud investigations team, fostering a collaborative and results-oriented environment.
  
• Establish clear goals, provide coaching and feedback, and support the professional growth of team members.
  
• Set a strategic vision for the team and build the path to execute it in both the short and long-term.
  
• Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges.
  
• Collaborate with and influence risk leadership and cross-functional stakeholders to identify the highest ROI investments for user experience, process improvement, and risk mitigation.
  
• Maintain oversight of operational vendor performance related to risk.
  
• Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance.
  
• Define and manage core metrics, SLAs, and performance of the organization.
  
• Identify gaps in current systems, processes, and strategies, and deliver enhancements and process improvements to mitigate existing and emerging risks.
  
• Ensure risk management efforts do not compromise the user experience. 
  

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Business-level proficiency in Mandarin (written and spoken) is required, as this role involves communications with our users in the Greater China region.
  
• 10+ years of experience in fraud/risk or management roles, including at least 2+ years of directly leading and developing high-performing teams.
  
• Strong strategic thinking and problem-solving skills, with the ability to translate complex challenges into actionable solutions.
  
• Excellent communication and stakeholder management skills, with the ability to influence and collaborate across functions.
  
• Passion for delivering a user-centric experience while effectively managing risk.
  

Preferred qualifications

• Expertise in fraud and risk management including data analysis, root cause analysis, and process improvement. Experience analyzing data and creating dashboards and visualizations.
  
• Strong proficiency sourcing and analyzing data using SQL.
  
• Experience working closely with engineering teams to develop and enhance investigative tools and treatments.
  
• Bachelor’s degree or higher in a relevant field; advanced degree or certification is a plus.

Installation Operations Executive

Role Overview

The Installation Operations Executive is responsible for ensuring smooth operational execution from post-sales handover to successful customer handover.

This role owns installation readiness, installer deployment coordination, logistics readiness, schedule execution, and operational issue resolution to ensure installations and deliveries are completed efficiently, accurately, and with minimal operational disruption.

The role acts as the operational control center between sales, logistics, installers, customer service, suppliers, and customers.

Primary Objectives

•⁠ ⁠Ensure every job is operationally ready before execution

•⁠ ⁠Protect installer productivity and deployment efficiency

•⁠ ⁠Minimize operational disruptions, delays, failed trips, and incomplete jobs

•⁠ ⁠Ensure smooth coordination between all operational stakeholders

Key Responsibilities

1. Installation Operations Planning & Coordination

•⁠ ⁠Manage and maintain installation schedules and deployment calendar efficiently

•⁠ ⁠Schedule jobs based on routing, workload, skillset, and job complexity

•⁠ ⁠Coordinate urgent cases, rescheduling, and deployment adjustments

•⁠ ⁠Monitor daily operational flow and job completion status to minimize travel inefficiencies and operational downtime

•⁠ ⁠Optimize manpower deployment and scheduling utilization to support efficient daily operations

2. Operational Readiness Management

•⁠ ⁠Ensure site, product, accessories, tools, and operational requirements are deployment-ready before execution

•⁠ ⁠Verify installation requirements and escalate operational risks or special site conditions proactively

•⁠ ⁠Coordinate access arrangements, missing items, and operational gaps before deployment

•⁠ ⁠Prevent failed trips, incomplete jobs, installation delays, and avoidable operational disruptions through proper readiness control

3. Installer Operations Support

•⁠ ⁠Act as the primary operational support for installers during active job execution

•⁠ ⁠Resolve operational issues efficiently by coordinating across sales, logistics, suppliers, and customer service teams

•⁠ ⁠Support installer decision-making, escalation handling, and deployment adjustments during operational disruptions

•⁠ ⁠Protect installer productivity by minimizing downtime, unnecessary interruptions, and operational inefficiencies

•⁠ ⁠Monitor installer competency gaps and highlight operational training requirements where necessary

•⁠ ⁠Ensure installers are operationally prepared to execute assigned jobs smoothly from deployment to customer handover

4. Logistics & Material Coordination

•⁠ ⁠Ensure products, accessories, tools, and operational materials are deployment-ready before execution

•⁠ ⁠Resolve stock shortages, replacement requirements, and operational material issues proactively

•⁠ ⁠Maintain operational alignment between warehouse, logistics, installers, and site requirements to minimize execution disruptions

•⁠ ⁠Reduce operational downtime caused by inventory, preparation, or material coordination gaps

5. Customer & Cross-Functional Coordination

•⁠ ⁠Manage customer communication related to scheduling, delays, access coordination, and operational changes

•⁠ ⁠Coordinate rescheduling, deployment updates, and smooth customer handover execution

•⁠ ⁠Resolve operational issues and escalations across sales, customer service, logistics, suppliers, and installers

•⁠ ⁠Maintain clear cross-functional coordination to support efficient daily operational execution

•⁠ ⁠Provide temporary operational support during peak periods or manpower shortages where required

6. Operational Monitoring & Continuous Improvement

•⁠ ⁠Monitor installation completion, delays, reschedules, and operational bottlenecks to maintain execution efficiency

•⁠ ⁠Identify recurring operational issues, workflow inefficiencies, and coordination gaps affecting operational performance

•⁠ ⁠Support implementation and continuous improvement of operational SOPs, workflows, and execution standards

•⁠ ⁠Maintain operational visibility and reporting for management review and operational decision-making

•⁠ ⁠Contribute ideas and process improvements to enhance operational scalability, efficiency, and execution quality

Requirements

•⁠ ⁠Experience in operations coordination, scheduling, logistics, or field operations preferred

•⁠ ⁠Strong operational planning and problem-solving capability

•⁠ ⁠Able to coordinate multiple moving parts in a fast-paced environment

•⁠ ⁠Strong communication and coordination skills

•⁠ ⁠Fast decision-making and escalation handling ability

•⁠ ⁠Responsible, organized, and detail-oriented

•⁠ ⁠Able to work independently while coordinating across multiple teams

•⁠ ⁠Familiarity with operational systems, scheduling tools, or field service coordination is an advantage

The Salvation Army has been touching lives in Singapore since 1935 and we remain committed in serving the underprivileged in the community without discrimination. To us, every life is precious and we actively help those in need regardless of age, race or religion.

Throughout the years, we have established a comprehensive network of social services to meet a wide range of needs in our community. Our diverse programmes reach out to children who need care and protection, families in material need, ailing aged requiring quality nursing care and other needy segments in our society.

Our spiritual ministry also reaches out to the people in the community to provide counsel to those in need. We are there to help guide those in need towards finding their identity and purpose in life.

The Salvation Army, Singapore - Peacehaven Nursing Home

With a capacity of around 430 beds, Peacehaven provides compassionate, individualized, holistic care to all without discrimination. We offer a comprehensive gamut of services to care for the sick, frail and elderly who have physical or mental disabilities with minimal or no appropriate caregiver support at home.

Peacehaven has also been awarded the bizSAFE level 4 status which affirms our commitment to safety and health standards at the workplace.

Job Description

The Operations Assistant shall support the Senior / Executive, Operations to ensure the smooth daily running of the Kitchen, Laundry, and General Logistic Support within the Nursing Home.

A. Laundry

• Collect and distribute linens
• Handle and treat soiled and infectious linens safely 
• Ensure safe and proper handling of washers, dryers, and chemicals
• Fold cleaned linens
• Report any maintenance issues within the Laundry Area to Senior / Executive, Operations   
• Ensure proper use of personal protective equipment (PPE) 
• Perform general cleaning at the end of each day
• Assist with laundry counts and audits

B. Kitchen

• Wash and clean of kitchen equipment
• Wash, cut and prepare food
• Delivery of items (e.g., Food) to and from the Wards
• Perform any other tasks related to the kitchen and laundry operations, including area cleaning and maintaining hygiene standards.

Qualification

Qualifications & Requirements

• Able to communicate in basic English.
• Food Safety Officer Course Level 1 preferred
• Prior experience in Kitchen and Laundry operations preferred.
• Positive attitude and willingness to work as part of a team
• Able to work independently and multitask in a dynamic environment.
• Able to work on weekends and on shifts 

Other Information

Working Hours

Total working hours are 44 hours, 6 days per week (according to roster)

Please note that your application will be sent to and reviewed by the direct employer - The Salvation Army Singapore

Flex Logistics is a fast-growing Healthcare Supply Chain as a Service startup in Singapore.

For more details, please visit our website https://www.flexlogistics.sg/.

We are in the hunt for a highly driven and motivated Operations Executive to join our highly talented team in a fast-growing startup at the early stages of growth.

Responsibilities:

• Your must possess a Class 3 driving license
• Oversee daily logistics operations, including transportation, warehousing, and distribution.
• Plan and schedule deliveries to ensure timely and efficient service.
• Act as the key contact point for clients, vendors, and partners.
• Prepare reports
• Coordinate with drivers and customer service teams
• Receive, check, and organize incoming goods.
• Pick, pack, and prepare orders for delivery.
• Assist with stocktaking and inventory control.
• Maintain cleanliness and orderliness of the warehouse.
• Label, sort, and store items properly for easy retrieval.
• Assist in loading and unloading goods.
• Documentation & System Updates
• Record goods received and dispatched accurately.
• Update inventory systems or manual records when required.
• Operate basic equipment (e.g., pallet jacks, trolleys) safely.
• Double as back up driver as and when required.

Requirements:

• Possess initiative and able to work independently.
• Strong communication and organizational skills; ability to multi-task effectively.
• Computer literate; proficiency in Microsoft Office is a must.
• Willing to travel to client sites as needed.
• Must have a valid Class 3 driving license to support on-site deliveries or logistics when required.
• Warehouse operations knowledge or experience will be an advantage.

Skills and Competencies

• Strategic mindset with the ability to translate organizational objectives into executable programs and measurable outcomes
• Strong program and project management capabilities, including governance, cadence setting, KPI tracking, and cross-functional coordination
• Advanced analytical, financial, and problem-solving skills, with strong attention to detail and root cause analysis capability
• Demonstrated ability to manage ambiguity, prioritize competing demands, and deliver results in a fast-paced, matrixed organization
• Strong analytical and business skills, with the ability to develop and implement strategic plans, and drive change and improvement initiatives
• Effective communicator, both verbally and in writing, with internal and external stakeholders
• Ability to build strong relationships with stakeholders across diverse backgrounds and jurisdictions
• Ability to collaborate and coordinate effectively across all levels within the organization
• Highly organized and detail-oriented; demonstrated ability to effectively manage multiple projects
• Self-motivated and capable of working independently and as part of a team in a fast-paced, deadline-driven environment
• Proficiency in PowerPoint, Excel
• Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use. 

Education

• Bachelor’s degree in Business, Finance, Economics, or a related field; advanced degree preferred

Responsibilities

This role partners closely with the General Manager and his Senior Leadership Team to drive strategic execution, operational excellence, and organizational alignment across the Moody’s Analytics Sales organization.

• Support strategic initiatives across Sales, including ownership of leadership meetings, all-hands forums, pipeline reviews, and customer health discussions
• Develop, communicate, and implement strategic growth initiatives and processes
• Lead analysis of new sales strategies
• Plan and execute strategic projects to enhance market relevance and positioning
• Support the General Manager of Moody’s Singapore in managing sales organisation and office-wide activities
• Represent the firm in external engagements as required
• Provide support and oversight for a wide range of strategic, such as APAC strategy presentations, financial reporting and assessment, and senior management activities
• Define and evolve the Sales organizational structure and operating model to support growth and efficiency
• Manage headcount planning and recruiting activities in partnership with the Talent Acquisition team
• Coordinate with internal stakeholders to align on shared goals and ensure the successful execution of cross-functional initiatives
• Develop and coordinate materials for senior leadership, including board presentations, offsites, townhalls, and internal and external communications
• Support people development initiatives, including diversity and inclusion efforts across the organization
• Lead planning for and integration of acquisitions within the Sales operating model
• Establish and lead Sales enablement practices for Operating Units, including tools, processes, and best practices
• Define, implement, and monitor Sales programs including forecasting, pipeline management, commission processes, territory deployment, and sales targeting
• Oversee forecasting management and coordinate forecasting cadence across Sales leadership
• Lead confidential, time-sensitive, and high-impact special projects on behalf of the Sales General Manager
• Sponsor and lead continuous improvement initiatives, including the development of new operational, data, and reporting processes
• Evaluate current processes, emerging technologies, and industry trends to promote a culture of continuous improvement

About the Team

The Sales Strategic Programs team partners with senior leaders across Moody’s Analytics to drive strategic alignment, operational rigor, and execution excellence. Working closely with regional and global counterparts, the team serves as a connective layer across Sales, enabling consistent execution of strategic priorities while supporting leaders in achieving sustainable growth and organizational impact.

• Partner closely with the Head of Department to manage operational, process-driven workstreams involving coordination, follow-ups, documentation, and execution support.
• Assisting with company incorporation, bank account opening, liaison with agents and consultants, arranging meetings, form filling, KYC processes, and other procedural matters 
• Supporting the management of team spreadsheets and company workflow system issues, including follow-ups and spreadsheet maintenance 
• Assisting in the preparation, organization, collection, and submission of KYC, compliance, and corporate documents 
• Maintaining internal tracking sheets, application progress trackers, document checklists, and databases 
• Performing cost allocation and expense calculations 
• Coordinating information flow between internal accounting, administrative, and legal teams 
• Handling daily follow-ups, including chasing for documents, confirming progress, and recording outcomes
  

Requirements

• Diploma or Degree in Accounting, Finance, Business Administration, Compliance, Corporate Governance, or related disciplines
• 2–5 years of relevant working experience in finance operations, accounting, compliance, corporate secretarial, operations, or administrative coordination roles
• Prior exposure to regulated environments, corporate services, accounting firms, fintech, financial services, professional services, or startup environments is advantageous
• Strong proficiency in spreadsheet tools, particularly Microsoft Excel, and relevant tracking tools

Overview

We are looking for an Event Operations & ProjectExecutive to support AKC’s training-related events, roadshows, workshops,and consultancy projects.

This role is suitable for candidates who are interested inevent planning, operations, logistics, vendor coordination, and on-siteexecution. You will gain practical experience managing event schedules,documentation, client communication, registration support, venue coordination,post-event reporting, and workflow improvements.

Roles and Responsibilities

• Oversee end-to-end planning and execution of events, including logistics, setup, and teardown
• Coordinate with vendors, venues, clients, and internal teams to ensure smooth event delivery
• Manage projects from initiation to completion, ensuring alignment with scope, timelines, and deliverables
• Support budget tracking, procurement of resources (e.g. equipment, permits), and cost management
• Plan and manage event logistics, including materials, equipment, manpower, and venue arrangements
• Support on-site operations such as registration, coordination, troubleshooting, and real-time issue resolution
• Conduct post-event evaluations, gather feedback, and prepare performance reports to drive improvements
• Recommend enhancements to event workflows, operational processes, and customer experience
• Assist in event marketing efforts, including promotional materials and outreach activities

Requirements

• Bachelor’s degree in Event Management, Hospitality, Business, or a related field
• Minimum 2 years of experience in event operations, coordination, or project management
• Proven ability to manage multiple events/projects concurrently with strong attention to detail
• Strong organisational and multitasking skills in a fast-paced environment
• Excellent communication and interpersonal skills to engage stakeholders effectively
• Willingness to travel and work flexible hours, including weekends when required
• Familiarity with Singapore’s event landscape and local vendors is an advantage

Operations Executive

The Operations Executive is responsible for supporting the daily operations of the company to ensure smooth and efficient business processes. The role includes coordinating operational activities, monitoring workflows, maintaining records, preparing reports, liaising with internal departments and external stakeholders, and ensuring compliance with company policies and procedures. The Operations Executive also assists in resolving operational issues and contributes to process improvements to enhance productivity and service quality.

·         Must fulfil all the tasks assigned to you by the management and superior.

·         Oversee the day-today manufacturing operations to meet production targets and quality standards

·         Develop and implement production schedules and take priority in scheduling and maintaining production activities to ensure timely delivery of products

·         Identify manufacturing problems, analyse root cause, and find solutions

·         Maintain quality control procedures to ensure products meet customer expectations and industry standards

·         Collaborate with the quality assurance team to address any issue related to product quality

·         Participate in maintaining company’s assets using asset tracking system

·         Enforce safety protocols to create a safe working environment and ensure compliance with local regulations

·         Collaborate with senior management to develop and implement strategic plans and identify opportunities for process optimization, cost reduction and efficiency

·         Discuss production updates and faults to management regularly

      Requirements:

§  Candidate preferably possesses at least a Diploma or its equivalent.   

§  Otherwise, experience rather than formal education can also

compensate and is a key requirement  

  Candidate must be able to commit to work on Alternate Saturdays.

§  Willing to work in the West

Job Description

• Industry/ Organization Type: Logistics/Warehouse
• Position Title: Operations Executive
• Working Location: Clementi
• Working Hours: 5.5 days (Mon – Fri 8am-5pm, Sat 8am-12pm)
• Salary Package: Basic Salary up to $3,500 + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Manage and coordinate inbound and outbound logistics operations.
• Ensure accurate documentation and tracking of incoming and outgoing shipments.
• Monitor inventory levels and coordinate with suppliers and customers to meet demand.
• Collaborate with the warehouse team to ensure timely and efficient loading and unloading of goods.
• Optimize processes for inventory management and shipment handling.
• Address and resolve any discrepancies or issues in shipping and receiving processes.

APPLY NOW!!!

• A minimum qualification of GCE O Level/Nitec
• At least 1 year of experience in an operations executive role, focusing on logistics.
• Familiarity with logistics software and inventory management systems.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Attention to detail and a proactive approach to managing logistics operations.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #72520 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

About Us
Aonic, formerly known as Poladrone, is a leading technology company specializing in drone solutions and software. Established in 2016, Aonic has expanded its capabilities beyond drone technology, providing comprehensive solutions across various industries including agriculture, industrial, services, retail, academy, and lifestyle. Our mission is to build a future-proof ecosystem of solutions that propels traditional businesses forward by integrating cutting-edge technology and innovative practices.

About the Role
The ideal candidate is detail-oriented, solutions-driven, and thrives in fast-paced e-commerce environments. This role will focus on managing order fulfillment across various online platforms, coordinating with logistics and warehouse teams, and ensuring an exceptional customer experience from pre-purchase to post-purchase.

You will work closely with a support team member who assists with customer inquiries and fulfillment, ensuring smooth coordination across all operational touchpoints. This role also involves maintaining service records, and driving process improvements that support business growth and customer satisfaction.

Key Responsibilities

• Coordinate and oversee the daily order fulfillment process across e-commerce platforms (Lazada, Shopee, TikTok Shop, Shopify, etc.).

• Liaise with logistics partners and internal warehouse teams to track shipments, resolve delivery issues, and minimize fulfillment delays or errors.

• Serve as the first point of contact for both pre-purchase and post-purchase customer inquiries—responding to product questions, assisting with buying decisions, troubleshooting product issues, managing returns or exchanges, and processing warranty claims.

• Work collaboratively with a support team member who assists in pre-purchase communication and fulfillment preparation to ensure seamless operations.

• Monitor and maintain operational SOPs to deliver a consistent and high-quality customer experience.

• Update product warranty records and maintain accurate documentation for repairs, replacements, and service cases

• Collaborate with the sales and marketing teams to support campaign execution, stock preparation, and peak-season operations.

• Provide operational insights and suggestions to improve fulfillment efficiency, reduce costs, and enhance customer satisfaction.

• Generate basic reports using Excel on order volume, fulfillment performance, customer feedback, and issue resolution to support continuous improvement.

Qualifications

• Minimum 1 year of experience in operations, logistics, customer service, or order fulfillment—preferably in e-commerce, lifestyle, or consumer electronics sectors.

• Familiarity with online sales platforms such as Lazada, Shopee, TikTok Shop, and backend systems like Shopify, and inventory/fulfillment tools.

• Basic proficiency in Excel for order tracking, reporting, and simple data analysis.

• Strong organizational skills with the ability to manage multiple workflows and meet tight deadlines.

• A proactive, problem-solving mindset with the initiative to identify and resolve issues independently.

• Excellent verbal and written communication skills, with a customer-first attitude and experience handling service escalations professionally—both before and after purchase.

• High attention to detail, especially in managing order data, customer information, and service documentation.

• Bonus: Experience working with consumer tech/lifestyle products or managing warranty/repair workflows.

Job Description

• Manage the Company's IT infrastructure and services, including end-user computing.
• Manage and govern IT infrastructure services provided by outsourcing partners and managed service providers as assigned including contracts and billing matters.
• Responsible for the Company's infrastructure related projects and solutioning such as tech refresh, upgrades, migrations and building new IT Infrastructure capabilities.
• Perform daily BAU tasks such as managing incidents, fulfilment of Service Requests, change requests and application support.
• Work with relevant department(s) and users to lead the IT DR coordination, recovery strategy, planning and execution.
• Assist with IT audit management and matters.
• Ensure delivery and solution comply with internal policies, procedures, standards, and compliance requirements.
• Contribute and document IT Ops procedures and standards as needed in knowledge base.
• System and network patching, capacity and performance management.
• Assess system performance and recommend improvements.
• Ensure data is handled, transferred, or processed according to the Company guidelines and established processes.

Job Requirements

• Degree in Engineering/Business/Finance/Computer Science or equivalent.
• Minimum 5 years of experience of strong hands-on technical experience in IT Infrastructure and IT Operations.
• Good understanding of key technologies adopted such as Microsoft Windows Server, Azure Cloud, End User Computing, Active Directory, Virtualization, Networking, Backup/Recovery and Security tools.
• Work experience in FSI (Banking & Insurance) and knowledge in MAS Technology Risk Management (TRM) would be an advantage.
• Relevant Professional Certifications (e.g. Microsoft, Azure Cloud, Networking, Security) would be advantageous.
• Proficiency in ITIL & ITSM. Some project management experience would be beneficial.
• Strong experience in managing internal stakeholders, end users and vendors.
• Good teamwork, problem-solving and analytical skills.
• Fluent in English, both spoken and written.

Logistics Operations Executive

Location: Central Singapore

Our client is a well-established logistics company seeking a Logistics Operations Executive to support daily freight operations and ensure smooth shipment coordination.

Responsibilities

• Coordinate import and export shipments via air and sea freight.

• Prepare and process shipping documents and ensure compliance with regulations.

• Liaise with customers, carriers, transport providers, and internal teams.

• Monitor shipment status and provide timely updates to customers.

• Resolve operational issues and support daily logistics activities.

Requirements

• Minimum 3 years of experience in freight forwarding or logistics operations.

• Familiar with shipping documentation and import/export procedures.

• Proficient in Microsoft Office applications.

• Strong attention to detail and organizational skills.

• Able to work independently in a fast-paced environment.

Interested candidates, please submit your updated resume to:

Audrey Tan
Email: ivytan@jobally.com.sg

EA Personnel Registration No.: R1106847
EA Licence No.: 18C9228

• Key Responsibilities

  Logistics & Delivery Coordination

  • Coordinate delivery drivers and ensure orders are properly prepared for dispatch

  • Check order quantities and ensure correct items are packed before delivery

  • Monitor delivery progress and identify potential delays

  • Assist in updating customers when delivery schedules change

  Inventory & Stock Handling

  • Receive incoming stock from suppliers and verify quantities

  • Assist with stock counting and inventory tracking

  • Monitor stock levels to ensure smooth operations

  Operations Support

  • Support daily packing and fulfilment processes during busy periods

  • Assist part-time staff with operational procedures when required

  • Help ensure orders are prepared accurately and efficiently

  Booth & Retail Support

  • Assist with setup and operations of seasonal booths or pop-up retail locations

  • Monitor booth inventory and assist with stock counts

  Administrative & Customer Support

  Maintain organised records of operational activities and documents

  Assist with operational data recording and filing

  Handle basic customer service enquiries and provide product information
  

• Requirements

  • Minimum GCE O-Level qualification.

  • 3–5 years of sales experience in FMCG, food products, food service, wholesale or related industries.

  • Experience dealing with ship chandlers or wholesalers is an advantage.

  • Strong communication, negotiation and relationship-building skills.

  • Self-motivated, proactive and customer-focused.

  • Proficiency in Microsoft Office.

Responsibilities:

• Lead end-to-end management of projects and events (virtual, hybrid, live), including planning, budgeting, programme design, and execution to meet business objectives
• Build and maintain strong relationships with clients, stakeholders, and suppliers, while identifying upselling opportunities and ensuring high client satisfaction
• Coordinate and lead project teams by assigning roles based on strengths, fostering collaboration, and mentoring team members for performance and development
• Conduct pre- and post-event briefings, leveraging data analysis and market insights to improve outcomes and drive continuous improvement
• Ensure adherence to processes, support cross-functional teams, and represent the organisation at industry events and networking platforms
• Manage project financials, including budgeting, cost control, and validation of income and expenditure to ensure profitability
• Oversee supplier management, including negotiations, contract arrangements, and service delivery performance
• Maintain accurate documentation and update project management tools and systems to ensure operational efficiency and data integrity

Qualifications:

• Minimum of 5 years’ experience in the meetings and events industry
• Proven track record in planning and delivering large-scale virtual and in-person events across APAC and international markets
• Experienced in budget management, financial planning, and cost control
• Strong interpersonal and leadership capabilities with the ability to engage stakeholders effectively
• Willingness to travel for site inspections and on-site event execution as required
• Good knowledge of local hotels, venues, and event sites suitable for international clients
• Demonstrates strong problem-solving skills and professional presentation
• Able to work independently as well as collaboratively within a team environment
• Capable of motivating, mentoring, and developing team members

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

You will work closely with Operations, Procurement, Logistics and Customer Service teams to ensure production schedules are executed effectively while maintaining food safety, quality and productivity standards. As the company continues to grow, you will play an important role in strengthening production capabilities, developing team performance and supporting operational excellence. If you are passionate about people, pets, and premium service, and enjoy working in a dynamic environment, we’d love to have you on our team.

Responsibilities

Production Operations

• Assist the Operations Manager in overseeing daily production operations to ensure production targets, quality standards and delivery schedules are achieved.
• Coordinate and monitor daily production activities, ensuring efficient utilization of manpower, equipment and materials.
• Supervise production personnel and provide guidance to ensure smooth workflow and operational discipline.
• Monitor production output, productivity, wastage and downtime, escalating issues where necessary.
• Support production planning and scheduling activities to meet customer demand and operational requirements.

Quality, Food Safety & Compliance

• Ensure compliance with GMP, HACCP, food safety regulations and company quality standards.
• Conduct routine checks on production processes, hygiene practices and operational controls.
• Work closely with the Quality Assurance team to investigate production and quality issues and implement corrective actions.
• Ensure proper documentation and record keeping of production, quality and food safety records.

Inventory & Material Coordination

• Coordinate with Procurement and Warehouse teams to ensure timely availability of raw materials, packaging materials and production supplies.
• Monitor material usage and report shortages, discrepancies or wastage.
• Support inventory control activities and stock reconciliation related to production operations.

Process Improvement

• Assist in reviewing and improving production processes, SOPs and work instructions to enhance productivity and efficiency.
• Identify operational bottlenecks and recommend process improvements.
• Support implementation of continuous improvement initiatives, automation projects and operational enhancement programs.
• Participate in root cause analysis and corrective action implementation for production-related issues.

Team Leadership & Development

• Supervise, coach and support production supervisors, team leaders and operators.
• Assist with manpower planning, staff scheduling and workforce allocation.
• Conduct on-the-job training and ensure employees are competent in operational procedures and food safety requirements.
• Foster a culture of teamwork, accountability, safety and continuous improvement.

Equipment &Facilities

• Coordinate with the Maintenance team to ensure equipment is properly maintained and production downtime is minimized.
• Monitor equipment performance and report maintenance requirements promptly.
• Ensure production facilities are maintained in a clean, organized and safe condition.

Workplace Safety

• Ensure compliance with workplace safety regulations and company policies.
• Conduct regular safety inspections and promote safe work practices on the production floor.
• Participate in safety initiatives, incident investigations and corrective action implementation.

Requirements

• Diploma or Degree in Food Technology, Food Science, Manufacturing, Engineering, Operations Management or a related discipline.
• Minimum3–5 years of experience in food production, manufacturing or operations, preferably within the FMCG or food industry.
• At least 1–2 years of supervisory experience leading production teams.
• Knowledge of GMP, HACCP, food safety regulations and manufacturing best practices.
• Experience in production planning, manpower coordination and process improvement initiatives.
• Proficient in Microsoft Office, particularly Excel, and ERP or production management systems.
• Strong leadership, communication, problem-solving and stakeholder management skills.
• Hands-on, proactive and able to thrive in a fast-paced production environment.
• Willing to work on the production floor and lead by example.

Job Description:

• Acts as the first point of contact or link between the Office and the Masters of the ships under his care.
• Provide navigational and operational information and support to the ship staff.
• Conduct scheduled Navigation, Mooring, Cargo and Bunker audit and internal audits to ensure alignment with the Company’s policies and procedures.
• Carry out ship inspections, which will include a minimum of one port or sailing visit on board with the associated reports.
• Ensure the efficient and satisfactory performance of the ships to meet charterers’ requirements.
• Assist in the selection of suitable Master, deck officers and ratings for ships under his care.
• Monitor and assess the work performance of Master, deck officers to cultivate a high-performing culture.
• Attend to Oil Major’s vetting requirements of ships under his care.
• Plan, coordinate and attend to new-building, delivery and sale of ships as and when required.
• Understand the relevant rules, regulations, codes and guidance that relate to the job description of each rank.
• Prepare, implement and monitor Deck Maintenance Programs (PMS-Deck).
• Prepare and monitor the budget, expenses, purchases and cost control relating to the deck department.
• Promote the health and welfare of ship staff.
• Carry out other ad hoc duties assigned by the Management.

Job Requirements:

• Possess Certificate of Competency (Master – Unlimited with dangerous cargo endorsement (Oil & Chemical).
• Preferably to have 2 years experiences as Master in Tanker vessel and relevant shore-based experience.
• Good communication skills in English.
• Able and willing to travel overseas to visit or sail with company vessels or other assigned vessels as and when required.
• Singaporeans only.

You will be responsible to provide an excellent and consistent level of service to your customers. Designated as Assistant Engineering Manager, the Assistant Engineer is responsible to assist in the smooth and efficient running of the Engineering Department in support of all other operating departments.

• Possess an Engineering Diploma/Degree in Electrical / Mechanical / Facility Management or equivalent.
• Competence in financial planning and contract management.
• Good working knowledge of MS Word, Excel, Powerpoint.
• Possess good creative-thinking and problem-solving skills.
• Results-driven individual capable of effective people management, quality control and projects delivery on-time within budget in a fast-paced environment.
• Pro-active, independent and able to work with minimum supervision.
• General knowledge of all facility and building systems including HVAC, power distribution, fire protection system, plumbing and building maintenance.
• Able to perform duty on weekends and public holidays.
• Prior experience in the hotel industry will be an advantage.
• Applicants from the building and engineering industries are welcome to apply.
• Applicants with relevant experience and possess a Higher Nitec/Nitec certification in Electrical / Mechanical / Facility Management or equivalent are also welcome to apply.

Job Summary

We are seeking a highly organized and technology-driven Information Systems & Operations Manager to oversee and optimize our restaurant group's business operations. The successful candidate will be responsible for managing IT systems, accounting operations, HR administration, website and digital marketing activities, business reporting, and process improvements across the organization.

This role is ideal for a proactive individual who can bridge technology and business operations while ensuring efficient day-to-day management of administrative functions.

Key Responsibilities

Information Systems & Technology

• Manage and maintain company IT infrastructure, including computers, printers, networking equipment, internet connectivity, and cloud services.
• Administer POS systems, online ordering platforms, reservation systems, and delivery partner integrations.
• Manage company websites and ensure content accuracy, uptime, security, and performance.
• Coordinate software implementations, upgrades, and troubleshooting.
• Manage data backups, cybersecurity measures, and access controls.
• Identify and implement automation opportunities to improve operational efficiency.

Accounting & Finance Operations

• Supervise accounting staff and data entry personnel.
• Ensure timely and accurate recording of financial transactions.
• Monitor accounts payable, accounts receivable, and bank reconciliations.
• Coordinate with external accountants, auditors, banks, and government agencies.
• Generate management reports and financial summaries.
• Assist management in budgeting and cost-control initiatives.

Human Resource Operations

• Oversee employee records and HR documentation.
• Coordinate payroll preparation and attendance records.
• Monitor leave, medical certificates, and staff documentation.
• Support recruitment, onboarding, and employee administration.
• Ensure compliance with employment regulations and company policies.
• Assist with work pass and regulatory documentation where required.

Website & Digital Marketing

• Manage company websites and online presence.
• Coordinate website updates, promotions, menus, and content changes.
• Manage social media platforms including Facebook, Instagram, TikTok, and Google Business Profile.
• Monitor online reviews and customer feedback.
• Track marketing performance and prepare monthly reports.
• Coordinate digital advertising campaigns and promotional activities.

Operations & Reporting

• Prepare operational and management reports.
• Monitor business KPIs and recommend improvements.
• Develop and maintain SOPs and documentation.
• Support management with strategic projects and process improvements.
• Liaise with vendors, service providers, and external consultants.

Requirements

Experience

• Minimum 5 years of experience in IT, systems administration, operations management, accounting administration, or related functions.
• Experience in F&B, hospitality, or retail operations is preferred.
• Experience with accounting software such as Tally, Xero, QuickBooks, or similar systems.
• Experience managing websites and social media platforms.

Technical Skills

• Strong knowledge of Microsoft Office and Google Workspace.
• Understanding of networking, hardware, software, and cloud services.
• Familiarity with website management platforms.
• Ability to analyze data and prepare reports.
• Knowledge of digital marketing tools is an advantage.

Personal Attributes

• Strong leadership and organizational skills.
• Excellent problem-solving abilities.
• Ability to manage multiple responsibilities simultaneously.
• High attention to detail and accuracy.
• Strong communication and interpersonal skills.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Risk Operations team is looking for an experienced analyst to join an industry leading global fraud operations team. This role is responsible for conducting onboarding, as well as periodic risk reviews and investigations related to fraud, supportability, and compliance requirements for Stripe’s Greater China (GCN) users.

In addition to executing complex, unified user risk assessments these analysts will work collaboratively with cross-functional teams and stakeholders to expand the impact of the team to scale Greater China (GCN) user risk assessment and support processes. 

They should have a deep understanding of risk analysis in either fraud, compliance or user policy/TOS, demonstrate excellence conducting complex reviews of high volume/new users, strong analytical skills, comfort engaging directly with users via email/live calls, and experience leading process improvement initiatives in a highly cross-functional & collaborative environment.

What you’ll do

Did you know that only around 4% of the world’s GDP comes from internet commerce? At Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity and global prosperity. While the promise of a global online economy is palpable, it doesn’t come without significant risk. Billions of dollars are processed by Stripe each year and the Fraud Operations team works to ensure that exposure is minimized while facilitating company growth.

We are looking for someone passionate about minimizing risk while enabling our Greater China users, conducting in-depth risk investigations across fraud, policy, and compliance, and who has a strong desire to work collaboratively with stakeholders while building and scaling risk investigations and support for Greater China.  This position works closely with cross-functional stakeholders across go to market, operations, risk, and product to mitigate financial and ecosystem risk while enabling our users. 

The right candidate for this role will have a minimum of four years experience conducting complex risk investigations and building & scaling risk processes in a highly collaborative and cross-functional environment, preferably within ecommerce or payments. Candidates should also have experience working closely with cross functional stakeholders to drive investigative and operational process improvements, conduct root cause analysis, and be fluent in written and spoken Mandarin.

Responsibilities

• Conduct unified risk reviews for Greater China users at onboarding; investigating and identifying fraud, compliance, and policy risks.
  
• Work directly with users and go to market to build context into business models, validate documentation, and assess supportability.
  
• Conduct periodic investigations on high risk accounts to identify and mitigate fraudulent or other high risk behaviors.
  
• Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate emerging risks and build for scale through a collaborative approach with stakeholders.
  
• Lead cross functional projects to improve operational processes and tools to enhance detection and actioning of high risk users.
  
• Investigate, mitigate, and remediate incidents related to fraud, compliance, or supportability risks.
  

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• At least 4 years of experience conducting complex risk investigations.
  
• A minimum of 1 year of experience in leading risk-related projects or initiatives, while effectively collaborating with cross-functional stakeholders.
  
• Experience using data to propose creative solutions to both tactical and strategic problems.
  
• Creative mindset, strong team orientation, and exceptional problem-solving capabilities.
  
• A willingness and ability to challenge the status quo and propose improvements.
  
• An aptitude for approaching challenges from the user’s perspective while maintaining a pragmatic and solutions-oriented approach.
  
• Professional fluency in both written and verbal Mandarin communication, as this role is responsible for conducting onboarding, as well as periodic risk reviews and investigations related to fraud, supportability, and compliance requirements for Stripe’s Greater China users.
  

Preferred qualifications

• In depth experience conducting risk assessments focused on either fraud, compliance, and supportability.
  
• Risk experience focused on APAC and Greater China, preferably in payments, e-commerce, or fintech.
  
• Experience working directly with users to fulfill document requests, onboarding, and risk requirements.
  
• Experience designing fraud/risk workflows, analyst tooling, and processes/procedural workflows.
  
• Strong proficiency using SQL to analyze data, drive insights, and create dashboards and visualizations