Total 1,604 job vacancies in Singapore

Position Objective

The IT Service Desk Specialist is a highly motivated professional with expertise in technical support, specialising in troubleshooting and analysis. This role is dedicated to delivering superior customer service and ensuring that unresolved issues and inquiries are escalated promptly in accordance with established protocols and Service Level Agreements (SLAs).

As an integral member of the IT Service Desk team, the specialist provides Level 0 and Level 1 support for IT incidents and service requests. They act as the primary point of contact for all user incidents, requests, and general communications.

Furthermore, the specialist is committed to enhancing user awareness of IT-related issues and promoting the appropriate utilisation of IT services and resources.

Responsibilities

Key duties and responsibilities are not limited to those listed below:

• Deliver exceptional customer service by promptly and professionally addressing customer needs and concerns.

• Manage IT service incidents reported by school users through the Service Desk Support Portal, specifically those related to personal computers, networks, platforms, and applications.

• Effectively resolve issues or provide alternative solutions to restore IT services to normal operation within the established Service Level Agreement (SLA).

• Escalate unresolved issues or additional support requests to the appropriate support team.

• Provide timely updates to customers regarding the status of outstanding issues in accordance with targeted service levels.

• Ensure accurate and comprehensive documentation of customer interactions and transactions within the IT Service Desk Management System.

• Provide end-user support for classroom technology to educators, assisting with IT and audio-visual equipment such as Interactive TVs, Apple TV, projectors, and associated applications to expedite the return to normal classroom activities.

• Oversee the life cycle management of IT assets, including the registration, tracking, and decommissioning of hardware devices and software licenses.

• Conduct upgrades to PC hardware and software, which includes regular maintenance and installation of service packs, patches, and applications.

• Remain updated on product knowledge, policies, and procedures to furnish customers with accurate and relevant information.

• Execute additional responsibilities as directed by the Head of IT Operations and Business Partnering, the Helpdesk Manager, or other designated personnel within the School.

Position Requirements

• Strong analytical and problem-solving skills are essential. The ability to think creatively and identify technical issues for effective resolution is important.

• Practical knowledge and experience in providing IT Service Desk support are required.

• A high standard of customer service skills is necessary.

• Demonstrated ability to work effectively in a team environment, coupled with excellent time management and organizational skills.

• Capable of handling multiple tasks at the same time.

• Proficiency in English, with clear and concise verbal and written communication skills, is important.

• A hands-on approach with the capacity to quickly learn and apply new systems in the work environment is essential.

• Proven ability to provide support for the following:

o Microsoft Windows 10 and later

o Apple iOS

o Apple macOS

o Microsoft Office 365 application suite

o Google Workspace (formerly G Suite)

o IT hardware support for both Apple and Windows devices

Qualifications

You have:

• A diploma or degree in an IT-related discipline.

• Minimum 1 year of Customer Service Experience in a Technical Service Desk environment preferred.

• Advantage if you have:

o ITIL-related certifications

o Microsoft-related certifications

o Apple-related certifications

Working hours:

Mon to Fri, 8am to 5pm

Responsibilities including but not limited to:

• Prepare sales quotations and receive sales orders.
• Prepare delivery order, invoice and other relevant documents.
• Liaise with suppliers/customers on delivery and stocks inventory / entries.
• Provide support, including procedural documentation and relevant report.
• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Assist and/ or guide client through a series of actions, to help setup systems or resolve issues.
• Establish good working relationships with customers and other professionals.
• Any ad-hoc assigned as instructed by manager.

Requirements:

• Positive attitude & independent.
• Experience and knowledge in office system furniture or commercial carpet or interior design.
• Good contacts with interior Designer & Architect.
• Possess good interpersonal skills.
• At least 1 year of working experience in the related field is required.
• Preferably Entry Level specialized in Sales – Corporate or equivalent.

avodaq provides ITnetworking solutions worldwide for customers of small to large scale networks. avodaq engineers are experts in their field who are responsible and empowered to provide solutions to some of the most complex networking issues.

You will have the opportunity to learn about IT and Cisco technologies which will be a great development to your career. This is an opportunity for someone who possesses fundamental technical skills and customer-oriented culture for clients, and the wish to hone skills whilst providing customer value. You excel when it comes to configuring, isolating, troubleshooting, and communicating to the clients.

Contract Duration: 27 July 2026 – 7 November 2026

Key Responsibilities:

• Provide Level 1 (L1) technical support for end users via ticketing system, email, or walk-in requests
• Troubleshoot and resolve issues related to Microsoft products (e.g., Windows OS, Microsoft 365, Outlook, Teams, Office applications)
• Perform laptop imaging/cloning and provisioning for new and replacement devices
• Manage and update incidents and service requests through the ticketing system
• Support end-user devices including: Laptops and desktops, Monitors and peripherals, Printers and printing issues, Mobile devices (basic configuration and troubleshooting), Meeting room IT setup (AV, conferencing tools, connectivity issues)
• Diagnose hardware and software issues and escalate to L2 support when necessary
• Assist in setup, onboarding, and offboarding of employees (device allocation, account setup)
• Maintain IT asset records and ensure proper documentation of issues and resolutions
• Provide basic user training and guidance for common IT tools and systems

Scope of Support:

• Support coverage: 9am – 6pm, Monday to Friday (8x5 support model)

Common Issues Handled:

• Microsoft Office / Outlook / Teams issues
• Login, password, and access-related problems
• Laptop performance and configuration issues
• Printer connectivity and errors
• Meeting room setup and conferencing issues
• Basic network connectivity troubleshooting

Requirements:

• Diploma or Degree in IT, Computer Science, or related field
• 1–3 years of experience in IT support or service desk environment
• Strong knowledge of Microsoft Windows and Microsoft 365 ecosystem
• Familiarity with ticketing systems and IT service management processes
• Basic understanding of hardware troubleshooting and device setup
• Good communication and customer service skills

Preferred Skills:

• Experience in laptop imaging/cloning tools
• Exposure to Active Directory and user account management
• Knowledge of mobile device support (iOS/Android)

Key Competencies:

• Problem-solving mindset
• Strong interpersonal skills
• Ability to prioritize and manage multiple tasks
• Team player with a customer-first attitude

Job requirement

Associate with over 10 years of experience in IT Infrastructure, Application Support, and Enterprise Systems Administration.

Strong expertise in application troubleshooting, incident management, user access administration, change/release management, and SLA-driven support operations.

Experienced in supporting enterprise applications, Windows Server environments, Active Directory, virtualization (Hyper-V), networking, and security technologies including Fortinet and Cisco.

Proven track record in coordinating with vendors and cross-functional teams to ensure high system availability and timely issue resolution.

Hands-on knowledge of AWS Cloud (EC2, S3, VPC, IAM), automation tools, and ITIL-based support processes.

Hands-on experience in supporting enterprise applications and infrastructure , with a strong focus on operational excellence and continuous improvement.

If you believe you fit the requirements for the role,please submit yourapplication below or drop us an email directly quoting thejob title.

Due to an anticipated high volume of applicants, we regret that onlyshortlisted candidates will be notified. The information provided is forrecruitment purposes only.

Know someone who would be a great fit for this role? Refer them to us and get rewarded.

Cornerstone Global Partners (EA License Number:19C9859) is an affirmative equal-opportunity employer and recruitment firm. Weevaluate qualified applicants without regard to race, colour, religion, creed,gender, sexual orientation, gender identity, marital status, national origin,age, veteran status, disability, or any other protected class.

Eugene Then
eugene.then@cornerstoneglobalpartners.com

EA Registration Number: R22104742.

Cornerstone Global Partners Pte Ltd (EA License:19C9859)

Singaporean only

Job Overview:

We are seeking an experienced Infrastructure Lead to manage, maintain, and optimize the IT infrastructure. The Infra Lead will oversee the deployment, monitoring, and reliability of servers, networks, storage, and related infrastructure components. The role requires strong technical expertise, excellent coordination skills, and experience working in government IT environments.

Key Responsibilities:

Lead the Day 2 infrastructure team to ensure continuous, stable, and secure operations of all servers, network devices, storage, and on-premise systems.

Plan, implement, and monitor IT infrastructure changes, upgrades, and capacity expansions to meet project requirements.

Develop and maintain infrastructure architecture documentation, diagrams, and SOPs for deployment, maintenance, and incident response.

Collaborate closely with System Engineers and Software Engineers to support middleware, application deployment, and integration interfaces.

Manage incident resolution for infrastructure-related issues, including escalation to vendors or higher-tier support when necessary.

Ensure compliance with government IT security policies, InfoSec guidelines, and operational standards.

Plan and coordinate infrastructure maintenance schedules, patching, and system backups with minimal disruption to services.

Provide weekly reports on infrastructure status, incidents, resource usage, and recommendations for improvement.

Mentor and guide infrastructure team members to enhance skills, productivity, and knowledge sharing.

Participate in business continuity and disaster recovery planning and execution.

Qualifications and Requirements:

Minimum 7–10 years of relevant IT infrastructure experience, preferably in government or regulated environments.

Strong expertise in servers, network, storage, virtualization, cloud (AWS/Azure), and container orchestration (Docker/Kubernetes).

Experience with monitoring tools (e.g., Grafana, Nagios), automation (Ansible, Terraform), and ITIL processes.

Proven ability to lead a team, manage resources, and ensure 24/7 operational support.

Excellent communication skills, capable of presenting technical updates to both technical and non-technical stakeholders.

Strong analytical and problem-solving skills, with a proactive approach to risk mitigation.

Familiarity with security operations, InfoSec standards, and government compliance requirements.

Preferred Skills:

Experience in middleware platforms (WebSphere, Tomcat, or similar) and application deployment pipelines.

Knowledge of containerized infrastructure and CI/CD integration.

Experience in coordinating with multiple vendors and service providers.

Experience in install and configure the following COTS:

Confluent Kafka

Solace MQTT

Nginx

Apache HTTPD

MongoDB

MSSQL

IBM MQ

Team Size: Leading a team of 4–6 infrastructure engineers

Responsibilities

• Support the delivery of IT projects from initiation to implementation
• Coordinate with business users, vendors, and technical teams to track project progress
• Assist in gathering business requirements and preparing project documentation
• Monitor project timelines, risks, and issues, and escalate when necessary
• Support testing, deployment, and post-implementation activities

Requirements

• Diploma or Degree in Information Technology, Computer Science, or related field
• At least 2 years of experience in leading/managing IT project delivery
• Skilled in Java and has deployed projects into cloud environment
• Good communication and stakeholder management skills
• Familiar with SDLC, Agile, Waterfall and hybrid methodologies
• Proactive, organized, and able to manage multiple tasks in a fast-paced environment

Responsibilities

• Setup and troubleshooting of all PC/laptop, printers, print server, Windows XP, Windows 7, RFID scanner, Outlook client, VPN, MS Office, Anti-virus & in-house applications
• Managing of IT inventory
• Manage IT hardware requests and raise purchase requests when necessary
• Prepare proposals and presentations on assigned projects

Requirements

• Diploma or equivalent in IT or related discipline
• Minimum 1 year experience in IT support
• Knowledge in Microsoft Office, Outlook, Windows XP/7
• Knowledge in basic LAN/WAN network infrastructure
• Strong communication and interpersonal skills

Manage and maintain the company's IT infrastructure, including servers, computers, networks, printers, and communication systems.

Provide technical support and troubleshooting assistance to employees regarding hardware, software, and network-related issues.

Monitor system performance and implement improvements to optimize efficiency and reliability.

Install, configure, and maintain operating systems, business applications, and security software.

Manage user accounts, access controls, email systems, and data security policies.

Develop and implement IT policies, procedures, and best practices.

Ensure data backup, disaster recovery, and business continuity plans are in place and regularly tested.

Monitor cybersecurity threats and implement preventive measures to protect company systems and data.

Coordinate with external IT vendors and service providers for system maintenance and technical support.

Evaluate and recommend new technologies, software solutions, and IT equipment to support business growth.

Maintain IT asset inventory and oversee procurement of hardware and software.

Prepare IT-related reports, budgets, and system documentation for management review.

Train employees on IT systems, cybersecurity awareness, and technology best practices.

Ensure compliance with company policies and applicable data protection regulations.

Singaporean only

Role Overview

The IT Security Engineer will be responsible for implementing, operating, and supporting security controls for mission-critical systems within a secured environment.

This role covers both:

Day 1 Security (Build / Project Implementation)

Day 2 Security (Operations / Production Support)

The Security Engineer will work closely with Security Leads, Infra, System, and Software teams to ensure compliance with government security policies and standards.

Key Responsibilities

Day 1 – Project / Implementation Security

1. Security Implementation & Engineering

Implement security architecture and controls as designed by Security Leads/Architects

Support system, application, and infrastructure security configurations

Assist in threat modelling and risk assessment activities

Translate security requirements into technical implementation across platforms

2. Compliance Support

Support compliance with:

IM8 / Government security policies

Whole‑of‑Government (WOG) security requirements

PDPA (where applicable)

Assist in preparation and documentation for:

Security Risk Assessments (SRA)

Vulnerability Assessments (VA)

Penetration Testing (PT)

Maintain security documentation and evidence for audits

3. DevSecOps & Secure Development

Implement and maintain security tools in CI/CD pipelines:

SAST, DAST, SCA, container scanning

Monitor and triage findings, and work with developers on remediation

Support secure coding practices and DevSecOps adoption

Assist in API security, secrets management, and secure communications setup

4. Security Testing Support

Support coordination and execution of VA/PT activities

Track vulnerabilities and ensure timely remediation

Assist in documenting findings and closure evidence

Support system security certification and go-live requirements

5. System & Platform Hardening

Implement and maintain security hardening for:

Operating systems

Middleware and databases

Kubernetes and containers (RBAC, secrets, network policies)

Support configuration of:

API Gateways

WAF

Authentication and authorization mechanisms (OAuth2, mTLS)

Day 2 – Operations / Production Security

1. Incident Response

Support investigation, containment, and remediation of security incidents

Perform log analysis and assist in root cause analysis (RCA)

Work with SOC and internal teams during incidents

Follow and improve incident response playbooks

2. Vulnerability & Patch Management

Perform regular vulnerability scans and monitoring

Track and verify patching and remediation activities

Escalate high-risk vulnerabilities and propose mitigation controls

3. Security Monitoring

Monitor alerts from SIEM and security tools

Assist in tuning detection rules and dashboards

Ensure logging and monitoring coverage across systems

4. Audit & Compliance Support

Support audit preparation, evidence collection, and remediation tracking

Maintain security records and documentation

Assist in reporting security posture and issues

5. Access Control Administration

Support implementation of:

RBAC

MFA

Privileged Access Management (PAM)

Perform user access reviews and ensure least privilege

Required Qualifications & Experience

Mandatory

Degree in Computer Science / Cybersecurity / Information Security or equivalent

3–7 years of IT experience in cybersecurity or infrastructure security

Experience supporting security in projects or production environments

Familiarity with Singapore Government security policies (IM8 preferred)

Hands-on experience with:

Kubernetes / Docker security

IAM and access control

Security tools (SAST, DAST, SIEM, vulnerability scanners)

CI/CD and DevSecOps practices

Basic knowledge of network security, application security, and cloud security

Preferred Certifications

CEH, CompTIA Security+, or equivalent

Other certifications (e.g., CISSP Associate, GIAC, AWS/Azure Security) are advantageous

Key Competencies

Strong technical troubleshooting and problem-solving skills

Ability to follow security standards and implement controls effectively

Good communication skills with technical and non-technical teams

Detail-oriented with strong documentation skills

Collaborative team player with willingness to learn

Responsibilities and Requirements

• At least 4 years combined work experience in software development, application security and

cloud computing (e.g. AWS)

• Familiar with mobile and web application programming interfaces (API) architecture (e.g. REST,

SOAP, SSL/TLS)

• Experience in threat modelling and able to establish threat profiles for application projects to

identify, quantify and remediate application security risks

• Strong knowledge of security best practices such as OWASP Top 10, OWASP application security

verification standard

• Familiar with Agile Development process, CI/CD, DevOps concepts, tools (Gitlab, Github,

Ansible etc) and how automated security testing can be incorporated into CI/CI pipelines

• Experience on using SAST code scanning tools such as Fortify-on-Demand, Sonarqube, etc

• Track and address security vulnerabilities with timely remediation and patching processes.

• Conduct security awareness training sessions

• Good verbal/written communications, collaboration skills and experience interacting with

various stakeholders

• Strong analytical, problem-solving and troubleshooting skills, ability to work independently

• Relevant certifications preferred (eg. CISSP, OSCP, AWS security, AWS DevOps Engineer or

equivalent etc.)

• Experience in working with Government Commercial Cloud (GCC) preferred

Job Responsibilities including but not limited to:

• Prepare sales quotations and receive sales orders.
• Prepare delivery order, invoice and other relevant documents.
• Liaise with suppliers/customers on delivery and stocks inventory / entries.
• Provide support, including procedural documentation and relevant report.
• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Assist and/ or guide client through a series of actions, to help setup systems or resolve issues.
• Establish good working relationships with customers and other professionals.
• Any ad-hoc assigned as instructed by manager.

Requirements:

• Positive attitude & independent
• Experience and knowledge in office system furniture or commercial carpet or interior design
• Good contacts with interior Designer & Architect
• Possess good interpersonal skills
• At least 1 year of working experience in the related field is required
• Preferably Entry Level specialized in Sales – Corporate or equivalent

Job Responsibilities:  

Incident Management 

Manage the Incident Management (IM) space, ensuring timelycommunication and coordination, including coverage outside regular hours when required and as well weekends rotational on call duty 

Oversee and continuously improve the Incident Management process, ensuring it is well-documented, understood, and consistently followed. 

Monitor performance metrics and dashboards to identify and drive process improvements. 

Serve as the escalation point for high-impact incidents and lead Major Incident Management, including formal declaration and activation of the Major Incident Team (War Room/Virtual Command Centre). 

Coordinate resolution/recovery efforts, ensuring efficient resource use and clear stakeholder communication. 

Update and maintain accurate and detailed incident records in the ITSM tool, capturing key events, decisions, and actions. 

Problem Management 

Manage the Problem Management function to strengthen ITSM/ITSO practices. 

Perform Root Cause Analysis using methods such as 5 Whys, Ishikawa, or Kepner-Tregoe. 

Present the RCA in the PM Review forum and permanent fix and drive continuous improvement of the technology service Operations. 

Train and support members on problem management processes, emphasizing RCA processes & protocols. 

Work with the ServiceNow team to improve the ITSM Problem Management module according to ITIL 4 standards. 

Conduct lessons learned to strengthen prevention and response strategies. 

Job Requirements: 

A minimum of 6 years of experience in the IT Service Management space operating as an Incident Manager or Problem Manager. 

Lead and manage the Problem Management function to strengthen overall ITSM/ITSO practices and enhance service reliability. 

Perform structured Root Cause Analysis (RCA) using proven methodologies such as 5 Whys, Ishikawa (Fishbone Diagram), and Kepner-Tregoe to identify underlying causes of recurring issues. 

Present RCA findings and permanent corrective actions in the Problem Management Review Forum, driving continuous improvement across technology service operations. 

Collaborate with cross-functional teams to ensure timelyimplementation of permanent fixes and preventive measures. 

Train and mentor team members on Problem Management processes, emphasizing RCA techniques, documentation standards, and adherence to ITIL 4 protocols. 

Partner with the ServiceNow platform team to enhance and optimizethe Problem Management module, ensuring alignment with ITIL 4 best practices and organizational needs. 

Facilitate “lessons learned” sessions following major incidents or problems to strengthen prevention, response, and recovery strategies. 

Continuously review and refine Problem Management processes to improve efficiency, reduce recurrence, and support proactive service stability. 

Responsibilities:

• Own your portfolio of IT vertical accounts end-to-end on the commercial side

• Receive new accounts from our business development team and onboard them properly

• Grow your accounts through lane expansion, new geographies and value-added scope-ups (IOR/EOR, ITAD). Identify and pursue opportunities within your book.

• Work closely with the SOE and operations teams on quotations and execution.

• Maintain visibility on revenue, pipeline conversion and expected workload

Requirements:

• Minimum 5 years in account management within freight forwarding, logistics or supply chain. Exposure to IT logistics, IOR/EOR or value-added services is a strong plus.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

https://www.mci.com.sg/wp-content/uploads/2025/09/MCI-Job-Applicant-Data-Protection-Notice.pdf

**We regret to inform that only shortlisted candidates would be notified.

Lee Shi Le (Cheryl)
CEI Registration Number: R1434624
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

We are looking for a senior IT operations leader to manage large scale workplace and end user computing services within a managed services environment. This role is accountable for ensuring reliable, secure, and high performing IT support for end users, while progressively enhancing service delivery through AI driven insights, automation, and data led decision making.

The position oversees end to end workplace service delivery across service desk and onsite support, including people leadership, resource planning, asset governance, and professional services. A key objective is to modernize operations by embedding intelligent automation, predictive analytics, and virtual support capabilities to improve efficiency, user satisfaction, and operational outcomes.

Key Responsibilities

Workplace Service Delivery & Operations

• Lead and manage multiple workplace managed services engagements supporting large end user populations ranging from approximately 3,000 to 9,000 users.
• Oversee daily workplace operations across service desk and onsite support teams, ensuring contractual deliverables and service commitments are met.
• Apply operational expertise to design, enhance, and standardize workplace support processes.
• Take ownership of service performance, ensuring compliance with agreed service levels and operational targets.
• Serve as the primary escalation authority for high impact, complex, or urgent support incidents.

Incident Management & Service Improvement

• Coordinate resolution of critical incidents and complex service issues to minimize business disruption.
• Conduct root cause investigations and ensure structured communication of findings and remediation actions to customers.
• Lead detailed ticket analysis and service reviews to identify recurring issues and improvement opportunities.
• Implement corrective actions and preventative measures to improve service stability and support quality.

AI, Automation & Data Driven Operations

• Use AI enabled analytics to gain visibility into operational performance, incident trends, and service demand patterns.
• Drive the adoption of intelligent automation to streamline workflows, reduce manual effort, and improve first contact resolution.
• Shift operational delivery from reactive support to proactive and predictive service models using data insights.
• Support deployment of AI powered self-service and virtual assistance solutions to enhance end user experience and reduce support load.

Asset, Resource & Cost Management

• Govern asset management practices across large volumes of endpoint devices, including lifecycle management and inventory accuracy.
• Manage workforce planning, scheduling, and resource utilization across workplace support teams.
• Optimize operational costs while maintaining service quality, including delivering year on year cost efficiency improvements of at least 5 percent.

Stakeholder Engagement & Governance

• Facilitate regular operational meetings with internal teams and customers, including weekly and monthly reviews.
• Prepare and deliver service performance reports to customers and internal stakeholders, including Fujitsu leadership.
• Build strong working relationships with customers to align service delivery with business expectations.
• Drive continuous service improvement initiatives through structured governance and performance tracking.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• At least 10 years of experience in IT operations, with a minimum of 5 years in a people management or service leadership role.
• Proven experience managing large scale workplaces or end user computing environments.
• Demonstrated experience driving Digital Employee Experience initiatives and operational transformation.
• Strong analytical and critical thinking capabilities in an operational context.

Technical & Professional Competencies

• Solid hands-on knowledge of end user computing environments, including hardware, software, and network support.
• Strong understanding of IT service management principles and operational best practices.
• Excellent problem-solving capabilities with the ability to handle complex and high-pressure situations.
• Effective communication skills with the ability to translate technical issues into business relevant messages.
• Industry certifications such as ITIL, CompTIA A+, Microsoft 365, or Power BI are advantageous.

Preferred Experience

• Experience working with asset management frameworks covering device lifecycle, inventory control, and optimization.
• Exposure to automation platforms, intelligent workflows, and AI assisted operational tools.
• Experience using analytics to identify service trends, forecast demand, and support proactive IT operations.
• Familiarity with AI enabled self service solutions such as chatbots, virtual agents, or intelligent knowledge platforms.

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

What You'll Do:

• Assess vulnerabilities and recommend or plan patch deployments.
• Coordinate with business, application and system teams on patch decisions and schedules.
• Install updates and patches for servers, applications, and systems.
• Validate patch stability and compatibility.
• Conduct periodic scans on air-gapped systems and cloud services, coordinate penetration tests and asset inventory mapping.
• Provide weekend support for emergency patches, critical deployments, or maintenance windows.
• Track and report KPIs/KRIs on vulnerability exposure, patch compliance, and SLA adherence.
• Develop and present dashboards and technical reports for the security council and senior management.
• Prepare documentation for Change Requests and Deviations.
• Coordinate security reviews, risk assessments, and audits; implement recommendations from auditors or the security council.
• Support VM Lead in facilitating remediation meetings with system owners and stakeholders.
• Automate system and network tasks using scripting tools (e.g., PowerShell).
• Implement and utilize automation tools for pre- and post-patching tasks.

What You'll Need:

• Bachelor’s degree in Cybersecurity, Computer Science, or related field.
• 5+ years’ experience in IT, OT, or network administration.
• Solid understanding of ISO 27001, risk assessment, network security, patch and vulnerability management.
• Strong troubleshooting skills for patching and firmware upgrades.
• Candidates are expected to fulfil one or more of the following areas. Experience in multiple areas is a plus:
• Operating Systems & Virtualization: Linux (RedHat preferred), Windows, vCenter, ESXi, Kubernetes.
• Database Management: MSSQL, Oracle, PostgreSQL.
• SAP Systems: Kernel, PO, support packages, SAP Notes.
• Application stacks: Java, .NET, Apache, nginx, IIS, Weblogic.
• Network Systems: Routers, switches, firewalls (ACI, Cisco, Arista, F5, Checkpoint, Palo Alto); network flows.
• VM Analyst: 3+ years in vulnerability management and 5+ years in analytics; skilled in dashboards and reporting (MS Excel, Co-Pilot, PowerBI).

Thank you for your interest in SP Group. You will be directed to our chatbot to complete the application after you click apply!

We regret to inform that only shortlisted candidates will be notified.

Job description:

• Lead and manage the IT department, providing guidance, support, and technical assistance to ensure smooth daily operations.

• Manage IT vendors and procurement, including negotiating contracts, evaluating solutions, and ensuring cost-effective purchases.

• Oversee and maintain IT infrastructure, including system upgrades, maintenance, migrations, performance monitoring, and outage planning.

• Drive technology improvement initiatives by identifying and implementing solutions that enhance efficiency, productivity, and cost savings.

• Ensure IT security, compliance, and governance through policy enforcement, security monitoring, audits, and best-practice implementation.

• Manage IT assets, budgets, and licensing, including budget planning, expense verification, software renewals, and resource allocation.

• Support organizational development and administration by coordinating IT training programs, preparing audit documentation, attending professional training, and assisting with ad hoc administrative tasks.

Job Objectives

• Support local and global IT Incidents and Service Requests
• Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved
• Assist our colleagues in Infrastructure & Operations on tasks where hands are needed
• Provide IT technical support to users including installation, configuration, maintenance
  and troubleshooting.
• Manage equipment RFQ and procurement, ensure asset management is done according to our processes
• Manage inventory and IT assets
• Pick up, resolve, update, close incidents and service requests tickets.
• Support IT problem management and Change Requests.
• Ensure that IAM (Identity and Access Management) activities are done with proper attention and care
• Capture and share knowledge through written Knowledge Article
• Work closely with the different Service Desks within the organization of Airbus
• Provide familiarization training to business users in regards to IT tools, devices and services.
• Contribute to constantly improving service delivery, processes and procedures workflow.

Job Responsibilities

• Handle primarily complex IT issues/requests, and ensures feedback is given to junior IT Supporters, on how to approach less complex issues
• Ensure that users get technical problems resolved as soon as possible
• Ensure that users are running on a stable and supported PC environment 
• Ensure that Satair has a stable and updated user platform that fits the overall business requirements
• Manage client software composition and version through official tools
• Monitor automatic jobs and resolve or escalate any issues
• Monitor hardware and interfaces to external parties
• Manage software and ensure that Satair has paid for all licenses in use
• Manage printer setup and other peripheral equipment and support it
• Manage PC security and access control including security on portable PCs, virus check, disk encryption etc.
• Ensure procurement of IT equipment
• Keep hardware and software register updated
• Ensure management of PC pool and other lending equipment
• Actively participate in regional activities identified and described by central IT
• Ensure availability in the 24/7 IT Support
• Take part in, drive and complete at least 1 project and initiative of various complexity successfully according to the expectations from management and other stakeholders
• Other duties as assigned

Secondary Responsibilities

• Foster and advertise the outside/in perspective - not only for him or herself, but also for the team as a whole
• Own and lead at least two additional areas of responsibility, related to specific areas in the IT Support that needs special attention, (i.e. CMDB and Knowledge Management), which is led and managed successfully and according to the expectations from management and other stakeholders
• Facilitate training and knowledge sharing sessions both internally and externally, if required related to the additional areas owned
• Follow and promote the processes, procedures and work instructions related to Incident, Problem, Request Fulfillment and Knowledge Management and provides assistance if required to colleagues
• Support the HO in ensuring successful onboarding/ training of new team members.
• Lead incident response and root-cause analysis
• Participate in troubleshooting and solving issues on the central IS/IT solution
• Assist staff with advice and guidance in the use of the Satair’s systems
• Prepare and create documentation for Satair systems 
• Participate in the technical documentation of Satair’s IT set-up and operational procedures
• Participate in improving the service to the organization
• Participate with input to improve the stability of the IT solution
• Raising Problem Tickets for investigation

Job Requirements

• Bachelor’s Degree  or 3+ years experience within IT Support
• ITIL Foundation certified (v3 or v4)
• Used to working in an IT Service Management (ITSM) tool
• Work experience with Microsoft Active Directory
• Broad understanding of IT (hardware, software, network, communication)
• Printer troubleshooting and Print Management
• Experience with IT Asset Life Cycle Management (CMDB - Configuration Management Database)
• Experience with writing documentation, as this experience will be required when writing knowledge articles.
• Familiar with network topics such as DHCP (Dynamic Host Configuration Protocol), and DNS (Domain Name System)
• Written skills that demonstrates structure
• Customer-minded
• Strong team player with excellent communication skills
• Good analytical skill; ability to see the bigger picture and derive mid to long term recommendations on way forward
• Ability to balance and align varying interests, build successful relations across functions and with all stakeholders
• Diplomatic sense and open/‘out-of-silo’ mind-set
• Ability to work in an international context
• Ability to articulate to both technical and non-technical audiences
• Ability to organize, manage multiples priorities and work well under pressure
• Independent, patience and willingness to learn
• Self-motivated, proactive, self-discipline with a service mindset
• Act as a role model for the other colleagues in the IT Support

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire an IT Infrastructure Capacity Engineer to support our client in Singapore which is a leading global investment bank. He/she will support capacity management and EOL Remediation efforts in the bank.

Responsibilities:

• Support infrastructure capacity planning and lifecycle management activities across server, storage, cloud, and hosting platforms.
• Analyze infrastructure utilization trends, capacity forecasts, and growth requirements to support business initiatives and technology roadmaps.
• Coordinate hardware and infrastructure procurement activities, including gathering requirements, tracking orders, and managing delivery schedules.
• Manage End-of-Life (EOL) and End-of-Support (EOS) remediation initiatives by identifying technology risks, tracking remediation plans, and coordinating upgrade, migration, or replacement activities.
• Maintain infrastructure inventories, asset records, capacity data, and lifecycle management documentation.
• Collaborate with infrastructure engineering teams, application owners, vendors, and business stakeholders to ensure successful delivery of capacity expansion and technology refresh projects.
• Support governance, audit, compliance, and change management processes related to infrastructure capacity and lifecycle management.
• Prepare management reports, dashboards, and presentations on capacity utilization, infrastructure demand, EOL remediation progress, and operational metrics.
  

Requirements:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.
• Experience in technology lifecycle management, hosting operations, infrastructure governance, or related functions.
• Experience supporting capacity planning / management, utilization analysis, demand forecasting, or infrastructure resource management.
• Familiarity with End-of-Life (EOL) / End-of-Support (EOS) remediation, hardware refresh programs, technology upgrades, or infrastructure migration initiatives.
• Understanding of enterprise infrastructure environments, such as servers, storage, cloud platforms, virtualization, technologies.
• Strong analytical skills with the ability to interpret infrastructure data, identify trends, and support capacity planning decisions.
• Excellent stakeholder management, communication, presentation, and reporting skills.
• Experience within the banking or financial services industry is advantageous.

Account Management

• Build and maintain strong relationships with assigned retail partners

• Ensure consistent account performance and partner satisfaction

Sales Growth

• Develop and execute strategies to achieve sales targets

• Drive upselling and cross-selling of product portfolio

Channel Development

• Identify and onboard new retail partners to expand market reach

Retail Execution

• Work closely with marketing and product teams on in-store promotions, campaigns, and product launches

Forecasting & Reporting

• Track sales performance and trends

• Provide accurate forecasts and management reporting

Training & Support

• Train retail partners and store staff on product features and selling points

Market Analysis

• Monitor competitor activities, market trends, and customer preferences

• Recommend actionable strategies based on insights

Requirements:

• Diploma in Business, Marketing, Sales, or related field

• Minimum 3 years of experience in retail channel sales, preferably in consumer electronics, IT peripherals, or related industries

• Strong communication, negotiation, and presentation skills

• Ability to analyse sales data and translate insights into actionable plans

• Self-driven with strong organisational and time management skills

• Proficiency in Microsoft Office; knowledge of CRM and data tools (e.g. Power BI) is an advantage
  

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: gs1@talenttradersg.com

EA License No.: 13C6305

Reg. No.: R23117344 (Tiong Tian Ho)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description

• Industry/ Organization Type: Freight Forwarding
• Position Title: Senior Account Manager
• Working Location: Central (near Raffles MRT)
• Working Hours: 5 Days, Monday to Friday (9am – 6pm)
• Salary Package: Basic Salary + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Take full commercial ownership of a portfolio of IT-focused accounts, managing client relationships, pricing, service scope, issue resolution, and business development opportunities.
• Transition customer accounts from senior colleagues through a structured onboarding process, becoming the primary commercial point of contact within the first 3 months.
• Support the seamless integration of newly acquired customers by coordinating account setup, introducing key stakeholders, assigning operational ownership, and establishing account management plans.
• Drive account growth by identifying opportunities for service expansion, entering new markets, and promoting value-added solutions such as IOR/ EOR and IT Asset Disposition (ITAD) services.
• Safeguard account profitability by maintaining pricing discipline, monitoring scope changes, overseeing billing matters, and tracking outstanding receivables. Escalate risks that may affect margins or collections.
• Collaborate closely with operations and Subject Matter Experts (SMEs) on quotations, service delivery, and customer requirements. Serve as the commercial lead to ensure effective internal coordination.
• Monitor account performance, maintain accurate forecasts, and provide regular reporting on revenue trends, sales pipeline conversion, and anticipated workload.

APPLY NOW!!!

• Minimum 5 years of experience in account management within the freight forwarding, logistics, or supply chain industry.
• Exposure to IT logistics, IOR/EOR services, or other value-added logistics solutions is highly advantageous.
• Strong client management and communication skills, with the confidence to handle commercial discussions, negotiations, and issue resolution directly with customers.
• Solid commercial acumen with a good understanding of pricing strategies, profit margins, contractual matters, and negotiation processes.
• Highly organised with the ability to manage multiple customer accounts, maintain accurate CRM records, and develop reliable business forecasts.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #10058 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Descriptions:

• Participate in the implementation and delivery of telecommunications software projects.
  
• Provide technical support services, including system configuration, business operations support, and system upgrade activities.
  
• Deliver Level 2 and Level 3 technical support to both existing and new customers, ensuring timely issue resolution.
  
• Prepare test plans, develop test cases, and execute testing activities across various project phases to ensure system quality and performance.
  
• Coordinate with external parties, vendors, and stakeholders to support system integration, issue investigation, and troubleshooting activities.
  
• Perform any other duties and responsibilities as assigned by the Project Manager.

Job Requirements:

• Bachelor's Degree in Information Technology, Computer Science, Electrical/Electronic Engineering, or a related discipline.
  
• Proficiency in at least one of the following technical areas: databases (MySQL, PL/SQL), Linux, Python, or Shell scripting.
  
• Prior experience in telecommunications BSS (Business Support Systems) projects will be an advantage.
• Strong analytical and problem-solving abilities, with a proactive mindset and customer-focused approach.
  
• Self-motivated team player with the ability to work independently and manage responsibilities effectively.

• Provide technical support and troubleshooting on network, system, hardware and software at HQ and Sites
• Assist in set up of new PCs and install and manage software on PCs
• Perform system administration and user account management
• Perform procurement, installation and maintenance of the IT infrastructure (hardware and software)
• Ensure data is handled, transferred or processed according to legal, security and company guidelines
• Identify opportunities for improvement and contribute to ongoing improvement processes
• Maintenance of system licenses, warranties and any other support agreements.
• Development and maintenance of IT documentation including Asset management and tracking

We are seeking a proactive and detail-oriented Business Analyst to support the analysis, validation, and delivery of digital solutions. This role is primarily execution-focused, requiring close collaboration with stakeholders, product teams, designers, developers, testers, and operations teams to understand business needs, define requirements, improve processes, and ensure successful solution delivery. The ideal candidate is analytical, user-focused, and able to challenge assumptions to identify practical and effective improvements.

Key Responsibilities

Business Analysis & Requirements Management

• Gather, analyse, and validate business and system requirements through stakeholder engagement, workshops, and research.
• Identify underlying business problems and translate needs into user stories, acceptance criteria, process flows, use cases, and functional specifications.
• Maintain accurate and traceable requirements, documentation, and decision logs.
• Ensure requirements are clear, complete, testable, and aligned with business objectives.

Process Analysis & Improvement

• Analyse current-state processes to identify gaps, inefficiencies, and improvement opportunities.
• Recommend practical enhancements to improve user experience, operational efficiency, and service delivery.
• Develop process maps, journey maps, and other visual artefacts to communicate insights and recommendations.

Data Analysis & Insights

• Analyse data, user feedback, and operational metrics to identify trends and opportunities.
• Support decision-making through structured analysis, reporting, and data visualisation.
• Utilise tools such as SQL, Excel, and visualisation platforms where required.

Solution Design & Validation

• Collaborate with product, design, and engineering teams to support solution design and validation.
• Participate in workshops, ideation sessions, prototyping, and user-centred design activities.
• Promote evidence-based decision-making through testing and rapid validation.

Testing & Delivery Support

• Support testing activities, including UAT preparation, test case creation, defect management, and solution validation.
• Coordinate with stakeholders to resolve issues and ensure requirements are met.
• Contribute to sprint planning, backlog refinement, release planning, and delivery tracking.

Stakeholder Management & Collaboration

• Act as a bridge between business, product, and technology teams.
• Facilitate workshops, discussions, and requirement-gathering sessions.
• Communicate requirements, dependencies, risks, and decisions clearly across stakeholders.

Continuous Improvement

• Identify opportunities to improve processes, delivery practices, and team effectiveness.
• Contribute ideas, experiments, and best practices that enhance collaboration, problem-solving, and delivery outcomes.
• (EA Reg No: 20C0312)

Requirements

• Degree in Information Systems, Computer Science, Business, Operations Management, or a related field. Relevant professional experience in Business Analysis, Operations, Agile delivery, or related disciplines may be considered in lieu of formal qualifications.
• Minimum 3 years of experience in Business Analysis, Product Delivery, Operations, Digital Transformation, or related roles.
• Strong skills in stakeholder engagement, user-centred analysis, business process modelling, and requirements management.
• Proven ability to gather, document, validate, and translate business needs into user stories, acceptance criteria, process flows, and functional specifications.
• Experience facilitating workshops, stakeholder discussions, and design thinking sessions.
• Familiarity with ideation, prototyping, user research, and service journey mapping techniques.
• Strong analytical skills with the ability to synthesise user insights, stakeholder feedback, and data into actionable recommendations.
• Excellent communication, presentation, visualisation, and cross-functional collaboration skills.
• Proficiency in documentation and collaboration tools such as Jira, Confluence, Excel, Visio, Lucidchart, Miro, SQL, and data visualisation platforms.
• Strong problem-solving abilities, with demonstrated adaptability, curiosity, teamwork, and stakeholder management skills.
• Relevant domain expertise and industry knowledge will be an advantage.

Please email a copy of your detailed resume to qianyu@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

Job Objectives

• Supporting your colleagues with IT Incidents and Service Requests
• Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved
• Assist our colleagues in Infrastructure & Operations on tasks where hands are needed
• Purchase equipment and ensure asset management is done according to our processes
• Ensure that IAM activities are done with proper attention and care
• Capture and share knowledge through written Knowledge Articles
• Work closely with the different Service Desks within the organization of Airbus

Job Responsibilities

• Ensure that users get technical problems resolved as soon as possible
• Ensure that users are running on a stable and supported PC environment 
• Ensure that Satair has a stable and updated user platform that fits the overall business requirements
• Manage client software composition and version through official tools
• Monitor automatic jobs and resolve or escalate any issues
• Monitor hardware and interfaces to external parties
• Manage software and ensure that Satair has paid for all licenses in use
• Manage printer setup and other peripheral equipment and support it
• Manage PC security and access control including security on portable PCs, virus check, disk encryption etc.
• Ensure procurement of IT equipment
• Keep hardware and software register updated
• Ensure management of PC pool and other lending equipment
• Actively participate in regional activities identified and described by central IT

Secondary Responsibilities

• Participate in troubleshooting and solving issues on the central IS/IT solution
• Assist staff with advice and guidance in the use of the Satair’s systems
• Prepare and create documentation for Satair systems 
• Participate in the technical documentation of Satair’s IT set-up and operational procedures
• Participate and contribute in IT projects 
• Participate in improving the service to the organization
• Participate with input to improve the stability of the IT solution

Job Requirements

• Bachelor's Degree or 1+ years experience within IT Support
• ITIL Foundation certified 
• Written skills that demonstrates structure
• Broad understanding of IT (hardware, software, network, communication)
• Experience or understanding in network topics such as DHCP (Dynamic Host Configuration Protocol), and DNS (Domain Name System)
• Experience or understanding in printer troubleshooting and Print Management
• Experience with IT Asset Life Cycle Management (CMDB - Configuration Management Database)
• Experience with writing documentation, which will be required when writing Knowledge Articles

Working Day: Mon to Fri

Working Hours: 9am - 6pm

Office Location: Bukit Merah

Salary: $3,000 - $4,200

Responsibilities:

• Prospect, identify and establish new customers.
• Plan and execute sales strategies to achieve the sales quota.
• Effectively manage and drive the sales cycle from prospection.
• Engage and develop a strong network with decision-makers/key influencers within the customer community and vendor community.
• Collect, track, and analyze large amounts of data.
• Other tasks and projects as assigned by Reporting Manager or Management

Requirements:

• Diploma/Degree in IT/Engineer or Business Administration.
• Prior experience in Sales

Kelly Chong Reg No:R26161160

The Supreme HR Advisory Pte Ltd EA No: 14C7279