· Degree in a relevant IT field with 4+ years of experience in IT business analysis, solution design, and testing.

· Experience in at least one full software/product development cycle (Agile preferred).

· Strong analytical, problem-solving, and influencing skills.

· Strong stakeholder management skills with ability to engage users at all levels andfacilitate discussions

· Proactive, motivated, and inquisitive mindset.

·  Ability to code and iterate during planning sessions and conduct workshops.

Company Overview

Zenith Infotech (S) Pte Ltd, founded in 1997, delivers advanced IT professionals and solutions to enhance productivity and competitiveness. They support clients with staff augmentation for long-term projects across IT companies, consulting firms, system integrators, government, and MNCs.

Job Summary

We are seeking a skilled and motivated Analyst Programmer to design, develop, implement, and support enterprise and web-based applications. You will apply strong Java, database, and cloud platform expertise alongside analytical and communication skills to deliver effective business solutions.

Responsibilities

• Gather, analyze, and document business and user requirements to create clear functional and technical specifications
• Design, develop, test, and maintain application systems and web-based solutions to meet business needs
• Perform system enhancements, troubleshoot issues, debug code, and resolve defects to ensure application stability
• Collaborate with stakeholders, business users, and technical teams to deliver scalable, high-quality software solutions
• Develop and execute unit, integration, and system tests to validate application functionality and performance
• Support application deployment, production releases, and post-implementation activities to ensure smooth transitions
• Maintain comprehensive technical documentation including design specifications, support guides, and operational procedures
• Ensure compliance with coding standards, security policies, and software development best practices throughout the lifecycle
• Monitor application performance metrics and recommend improvements to enhance reliability and efficiency
• Provide ongoing application and systems support to address user needs and system issues

Required competencies and certifications

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or related discipline
• Minimum 3 years of experience in application development, programming, and systems support
• Proven experience delivering and supporting enterprise applications

Preferred competencies and qualifications

• Experience with Qlik Talend or other ETL (Extract, Transform, Load) tools
• Experience in data integration, migration, and transformation projects
• Familiarity with Agile development methodologies and DevOps practices
• Exposure to cloud-native application development and deployment

Other Information

Benefits and Work Conditions

• Employment type: Contract
• Location: Central Region, Singapore
• Working Hours: 8:30 AM to 6:00 PM (Monday to Friday)
• Salary range: $5000 - $7000 (no bonus)
• Working arrangement: Full onsite

EA 20S0237

We are seeking an experienced Senior Systems Analyst (BSA) to join a leading banking organization and play a key role in delivering innovative digital banking solutions. This position will work closely with business stakeholders, product owners, architects, and technology teams to translate business requirements into scalable digital solutions that enhance customer experience across banking channels.

The ideal candidate will have a strong background in digital banking platforms, API integration, and end-to-end Software Development Life Cycle (SDLC) delivery within a banking environment.

Key Responsibilities

• Collaborate with business stakeholders to gather, analyze, and document business and system requirements.
• Facilitate workshops and requirement elicitation sessions with business users, product teams, and technology stakeholders.
• Translate business needs into functional and technical specifications, user stories, process flows, and use cases.
• Work closely with solution architects, developers, and QA teams throughout the SDLC to ensure successful delivery.
• Analyze and define API requirements, integration flows, and system interfaces across digital banking ecosystems.
• Support solution design discussions and ensure requirements align with business objectives and technology standards.
• Participate in system testing, UAT, defect triage, and production implementation activities.
• Identify process improvement opportunities and recommend digital solutions to enhance customer and operational outcomes.
• Ensure compliance with banking, security, and regulatory requirements.

Required Experience & Skills

• Minimum 8 years of experience as a Business Systems Analyst, Technical Business Analyst, or similar role.
• Proven experience delivering Digital Banking initiatives within Banking or Financial Services.
• Strong understanding of end-to-end SDLC methodologies, including Agile and Waterfall delivery frameworks.
• Hands-on experience working with APIs, integration services, microservices, and system interfaces.
• Good understanding of digital banking channels, including:Internet BankingMobile BankingDigital OnboardingPayments & TransfersCustomer Self-Service PlatformsAuthentication and Security Solutions
• Experience creating business requirements documents (BRD), functional specifications, process maps, user stories, and acceptance criteria.
• Strong stakeholder management and communication skills with the ability to engage both business and technical audiences.
• Experience using tools such as Jira, Confluence, Visio, Swagger/Postman, or equivalent.
• Knowledge of Open Banking, API ecosystems, and modern banking architectures will be highly regarded.

Interested candidates please email your latest resume to subagio@tangspac.com

Responsibilities

• Partner with the Head of Internal Audit to shape and execute the regional IT audit plan, focusing on key technology and security risks.
• Perform risk assessments across IT infrastructure, systems, and applications to identify priority audit areas.
• Lead and conduct end-to-end IT audits, covering infrastructure, cybersecurity, access controls, and system configurations.
• Mentor and guide junior auditors, supporting knowledge development in IT audit and strengthening team capabilities.
• Evaluate the design and effectiveness of internal controls within technology environments, ensuring alignment with policies and regulatory standards.
• Identify control gaps and risk exposures, and drive follow-up actions to ensure timely remediation.
• Prepare comprehensive and well-structured audit reports, providing actionable recommendations to management.
• Coordinate and oversee audit activities across regional offices, ensuring consistency in methodology and reporting standards.
• Engage with internal stakeholders including IT, Risk, and Compliance teams, as well as external auditors and regulators where required.
• Contribute to continuous improvement initiatives, including enhancing audit methodologies, leveraging data analytics, and adopting automation tools.

Requirements

• Degree in Accounting, Finance, Information Systems, or a related field, with relevant certification (e.g. CISA or equivalent preferred).
• At least 7 years of experience in IT audit / technology risk, with strong exposure to infrastructure and IT security environments.
• Familiarity with regulatory frameworks in a financial services or MAS-regulated environment is advantageous.
• Strong stakeholder management skills with the ability to handle regional responsibilities and travel when required.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.
Email resume to ken.ng@peopleprofilers.com

People Profilers Pte Ltd, 20 Cecil Street,#08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Working Day: Mon to Fri

Working Hours: 9am - 6pm

Office Location: Bukit Merah

Salary: $3,000 - $4,200

Responsibilities:

• Prospect, identify and establish new customers.
• Plan and execute sales strategies to achieve the sales quota.
• Effectively manage and drive the sales cycle from prospection.
• Engage and develop a strong network with decision-makers/key influencers within the customer community and vendor community.
• Collect, track, and analyze large amounts of data.
• Other tasks and projects as assigned by Reporting Manager or Management

Requirements:

• Diploma/Degree in IT/Engineer or Business Administration.
• Prior experience in Sales

Kelly Chong Reg No:R26161160

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Account Management

• Build and maintain strong relationships with assigned retail partners

• Ensure consistent account performance and partner satisfaction

Sales Growth

• Develop and execute strategies to achieve sales targets

• Drive upselling and cross-selling of product portfolio

Channel Development

• Identify and onboard new retail partners to expand market reach

Retail Execution

• Work closely with marketing and product teams on in-store promotions, campaigns, and product launches

Forecasting & Reporting

• Track sales performance and trends

• Provide accurate forecasts and management reporting

Training & Support

• Train retail partners and store staff on product features and selling points

Market Analysis

• Monitor competitor activities, market trends, and customer preferences

• Recommend actionable strategies based on insights

Requirements:

• Diploma in Business, Marketing, Sales, or related field

• Minimum 3 years of experience in retail channel sales, preferably in consumer electronics, IT peripherals, or related industries

• Strong communication, negotiation, and presentation skills

• Ability to analyse sales data and translate insights into actionable plans

• Self-driven with strong organisational and time management skills

• Proficiency in Microsoft Office; knowledge of CRM and data tools (e.g. Power BI) is an advantage
  

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: gs1@talenttradersg.com

EA License No.: 13C6305

Reg. No.: R23117344 (Tiong Tian Ho)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

☑ Good Bonuses

☑ Near MRT

☑ Family Friendly Environment

Job Description:

• Investigate and analyse security alerts escalated from L1 using SIEM, EDR, and other security tools.
• Lead incident response activities including containment, eradication, and recovery.
• Perform threat hunting using IOC analysis and threat intelligence frameworks (e.g., MITRE ATT&CK).
• Improve SOC operations through automation, documentation, and guidance to L1 analysts.

Requirements:

• At least a Diploma in Computer Science or related field with 6+ years SOC/CERT/IR experience.
• Strong skills in incident investigation, log analysis, and event correlation.
• Hands-on experience with SIEM, EDR, SOAR, and Windows/Linux environments.
• Familiar with MITRE ATT&CK, Cyber Kill Chain, OWASP, with basic scripting (Python/Bash/PowerShell).

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R1766892

☑ Good Bonuses

☑ Near MRT

☑ Family Friendly Environment

Job Description:

• Investigate and analyse security alerts escalated from L1 using SIEM, EDR, and other security tools.
• Lead incident response activities including containment, eradication, and recovery.
• Perform threat hunting using IOC analysis and threat intelligence frameworks (e.g., MITRE ATT&CK).
• Improve SOC operations through automation, documentation, and guidance to L1 analysts.

Requirements:

• At least a Diploma in Computer Science or related field with 6+ years SOC/CERT/IR experience.
• Strong skills in incident investigation, log analysis, and event correlation.
• Hands-on experience with SIEM, EDR, SOAR, and Windows/Linux environments.
• Familiar with MITRE ATT&CK, Cyber Kill Chain, OWASP, with basic scripting (Python/Bash/PowerShell).

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R1766892

☑ Good Bonuses

☑ Near MRT

☑ Family Friendly Environment

Job Description:

• Manage user access lifecycle including provisioning, modification, and de-provisioning across systems.
• Handle IAM service requests and incidents, working with IT and business teams to resolve access issues.
• Support access reviews and certification campaigns to ensure compliance with security policies.
• Maintain IAM documentation and audit reports aligned with standards such as ISO/IEC 27001 and guidelines from the Monetary Authority of Singapore.

Requirements:

• Degree in IT, Computer Science, or related field with 3–5 years of IAM or IT operations experience.
• Experience with IAM technologies, such as Microsoft Active Directory and Microsoft Azure Active Directory.
• Knowledge of IAM lifecycle and access control principles.
• Familiarity with ITSM tools and scripting, such as ServiceNow, PowerShell, or Python.

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R1766892

• MNC Company

• Basic $3500 - $4000 + AWS + Variable Bonus

• Excellent Welfare and Benefits + Career progression

• Working location: Aljunied

• Working hours: Monday to Friday (9am to 6pm)
  

Job Responsibilities:

• Develops, implements, supports and/or leads process improvement efforts, quality initiatives, cross-functional efforts and sustainable corrective measures.

• Plans, facilitates or executes internal, customer, supplier or certification audits. Ensures corrective actions specific to non-conformance and audit results are appropriately robust and sustainable to maintain certifications.

• Collects and analyzes data obtained from internal quality audits, customer and supplier feedback, and process evaluations to identify opportunities to improve processes and procedures and ensure quality goals are achieved.

• Works closely and maintains good working relationship with internal department representatives, customers, suppliers, and/or external certification/regulatory representatives.

• Trains employees in continuous improvement techniques and the quality management system.

• Other duties as assigned.

Job Requirements:

• Possess minimum Bachelor’s Degree qualification or equivalent.

• Training will be provided for those lesser/without experience.
  

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities

• Current and Expected salary

• Reason for leaving

• Date of availability

• Education background
  

  
  

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

We are seeking a proactive and detail-oriented Business Analyst to support the analysis, validation, and delivery of digital solutions. This role is primarily execution-focused, requiring close collaboration with stakeholders, product teams, designers, developers, testers, and operations teams to understand business needs, define requirements, improve processes, and ensure successful solution delivery. The ideal candidate is analytical, user-focused, and able to challenge assumptions to identify practical and effective improvements.

Key Responsibilities

Business Analysis & Requirements Management

• Gather, analyse, and validate business and system requirements through stakeholder engagement, workshops, and research.
• Identify underlying business problems and translate needs into user stories, acceptance criteria, process flows, use cases, and functional specifications.
• Maintain accurate and traceable requirements, documentation, and decision logs.
• Ensure requirements are clear, complete, testable, and aligned with business objectives.

Process Analysis & Improvement

• Analyse current-state processes to identify gaps, inefficiencies, and improvement opportunities.
• Recommend practical enhancements to improve user experience, operational efficiency, and service delivery.
• Develop process maps, journey maps, and other visual artefacts to communicate insights and recommendations.

Data Analysis & Insights

• Analyse data, user feedback, and operational metrics to identify trends and opportunities.
• Support decision-making through structured analysis, reporting, and data visualisation.
• Utilise tools such as SQL, Excel, and visualisation platforms where required.

Solution Design & Validation

• Collaborate with product, design, and engineering teams to support solution design and validation.
• Participate in workshops, ideation sessions, prototyping, and user-centred design activities.
• Promote evidence-based decision-making through testing and rapid validation.

Testing & Delivery Support

• Support testing activities, including UAT preparation, test case creation, defect management, and solution validation.
• Coordinate with stakeholders to resolve issues and ensure requirements are met.
• Contribute to sprint planning, backlog refinement, release planning, and delivery tracking.

Stakeholder Management & Collaboration

• Act as a bridge between business, product, and technology teams.
• Facilitate workshops, discussions, and requirement-gathering sessions.
• Communicate requirements, dependencies, risks, and decisions clearly across stakeholders.

Continuous Improvement

• Identify opportunities to improve processes, delivery practices, and team effectiveness.
• Contribute ideas, experiments, and best practices that enhance collaboration, problem-solving, and delivery outcomes.
• (EA Reg No: 20C0312)

Requirements

• Degree in Information Systems, Computer Science, Business, Operations Management, or a related field. Relevant professional experience in Business Analysis, Operations, Agile delivery, or related disciplines may be considered in lieu of formal qualifications.
• Minimum 3 years of experience in Business Analysis, Product Delivery, Operations, Digital Transformation, or related roles.
• Strong skills in stakeholder engagement, user-centred analysis, business process modelling, and requirements management.
• Proven ability to gather, document, validate, and translate business needs into user stories, acceptance criteria, process flows, and functional specifications.
• Experience facilitating workshops, stakeholder discussions, and design thinking sessions.
• Familiarity with ideation, prototyping, user research, and service journey mapping techniques.
• Strong analytical skills with the ability to synthesise user insights, stakeholder feedback, and data into actionable recommendations.
• Excellent communication, presentation, visualisation, and cross-functional collaboration skills.
• Proficiency in documentation and collaboration tools such as Jira, Confluence, Excel, Visio, Lucidchart, Miro, SQL, and data visualisation platforms.
• Strong problem-solving abilities, with demonstrated adaptability, curiosity, teamwork, and stakeholder management skills.
• Relevant domain expertise and industry knowledge will be an advantage.

Please email a copy of your detailed resume to qianyu@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

We are seeking a proactive IT Support Executive to provide technical support for restaurant outlets and corporate office operations. The role is responsible for maintaining IT systems, POS systems, hardware, software, networks, and ensuring smooth day-to-day technology operations.

Key Responsibilities

IT Support

• Provide first-level technical support for hardware, software, email, printers, and network issues.
• Set up and maintain user accounts, laptops, desktops, and mobile devices.
• Troubleshoot and resolve IT-related incidents promptly.
• Maintain IT inventory and asset records.

Restaurant Systems Support

• Support POS systems, payment terminals, kitchen display systems, and related applications.
• Troubleshoot system and connectivity issues affecting restaurant operations.
• Coordinate with vendors for maintenance, repairs, and upgrades.

Infrastructure & Security

• Maintain office and outlet networks, Wi-Fi, computers, and peripherals.
• Monitor system updates, antivirus protection, backups, and cybersecurity practices.
• Ensure data security and compliance with company policies.

Project & Vendor Coordination

• Assist with IT procurement, software licensing, and vendor management.
• Support new outlet openings, system implementations, and IT projects.
• Prepare documentation, user guides, and basic IT reports.

Requirements

• Diploma or Degree in Information Technology, Computer Science, or related field.
• 1–3 years of IT support experience preferred.
• Knowledge of Windows OS, Microsoft 365, networking, and cybersecurity fundamentals.
• Experience supporting POS systems or F&B operations is an advantage.
• Strong troubleshooting, communication, and problem-solving skills.
• Able to travel between office and restaurant outlets when required.

Interested applicants may click “ApplyNow”! We regret that only shortlisted candidates will be notified.

Stephanie Ang | R1331070

Educare Human Capital Pte Ltd | EA License No. 11C4731

We are seeking an experienced Senior Account Manager to manage and grow a portfolio of accounts within the IT logistics sector. The successful candidate will be responsible for maintaining strong customer relationships, driving account growth, and ensuring commercial success across assigned accounts.

This role offers the opportunity to work closely with senior leadership, inherit an established portfolio of active accounts, and develop towards a future leadership position.

Key Responsibilities

• Manage assigned customer accounts and serve as the primary commercial contact.
• Build and maintain strong relationships with customers and key stakeholders.
• Oversee account pricing, contract management, service scope, and issue resolution.
• Onboard new customers and ensure smooth account transitions and implementation.
• Identify opportunities to grow existing accounts through service expansion and new business opportunities.
• Monitor account profitability, pricing, billing matters, and receivables.
• Work closely with Operations and Sales Operations teams to ensure successful service delivery.
• Prepare and maintain sales forecasts, pipeline updates, and account reports.
• Support continuous improvement initiatives and contribute to business growth.

Requirements

• Minimum 5 years of account management experience within freight forwarding, logistics, supply chain, or related industries.
• Strong customer relationship management and stakeholder engagement skills.
• Good commercial awareness with experience in pricing, margins, contracts, and negotiations.
• Strong organisational skills with the ability to manage multiple accounts effectively.
• Proficient in CRM systems and sales forecasting.
• Experience in IT logistics, Importer/Exporter of Record (IOR/EOR), or related value-added logistics services will be an advantage.
• Strong communication and interpersonal skills.

email- lucas.chang@swiftsearchglobal.com
whatsapp - 93392324

EA Personnel Name: Lucas Chang
EA Personnel No: R1874043
EA License No: 18C9495

Job Description

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

The Program Lead is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-

Qualifications

The ideal candidate will come from an organization with a strong technical program management function and be a visionary leader with deep experience driving technical or engineering programs from ideation to implementation across Investments, Trade, Banking, Lending, Trust, Data, Compliance etc.. Bachelor’s degree in computer science, or a related field. Master’s degree or equivalent experience preferred.

• Hands on experience (8+ years) leading program management function and/or technical teams in areas like Investments, Trades, Banking, Lending, trust, Data, Compliance etc. and good understanding of Operations.

• 12+ years’ experience in enterprise level program management and delivery engineering products at scale.

• Experience of managing migration projects / programs would be an advantage

• Strong analytical and quantitative skills; Data driven and results oriented.

• Exceptional strategic analysis, problem solving, issue resolution and decision-making skill.

• Excellent verbal and written communication skills backed by a strong business and technical vision.

• Expert knowledge of Agile frameworks like SAFe, Scrum, Kanban, and familiarity with Jira and Confluence tools.

 
Brief Description of the Organization

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

Citi’s Global Wealth Management is building a purpose-driven team to serve its globally diverse, digitally forward customers in top cities around the world. We’re looking for exceptional candidates who think digitally and differently, resolve problems in unconventional ways and strive to provide a remarkable experience for our clients. We define success by our Citi Leadership Standards: taking ownership, delivering with pride, and succeeding together.

Overview of the Role

Reporting to the PM Head for Global Wealth Management Domains, the Technical Program Management Lead is responsible for the delivery on Global Wealth Management strategy for Asia, Investments, Trades, Banking, Lending, trust, Data and Compliance. The role entails good understanding of end-to-end banking knowledge including Operations, Compliance and Audit. You own driving the launch of great customer experiences and digital capabilities for our wealth management business and our most affluent client base. Deliver customer-centric solutions and communications that enable clients to confidently manage their entire financial picture through easy-to-use tools, insights, content, offers, and recommendations. Delivery of programs that provide for a growing digital presence and offerings for our wealth management customers.

Are you a leader of leaders? Are you passionate about developing those working for you? Do you think about technology as a way to increase efficiency and change our engagement with customers? Are you an engineer that lives to solve problems? Do you want to lead a world class technical team of skilled program managers? We are looking for a senior leader that shares our passion for developing people, building cool technology, willing to be fearless, obsessed about simplification and excellence and tackling complexity head on.

This position has an incredibly unique vantage point at the intersection of business, technology and product. As the leader of technical program management at Citi, you will be working with engineering leaders, product management, and cross-functional teams to manage and execute our ambitious product strategy.  You will partner with every functional domain in the company and exercise your influence to get big things done. Your organization is the hub of getting engineering work in, rationalized, conceptualized, assigned, and delivered across domains in our agile execution model.

You will lead the charge on solving our hardest, most meaningful challenges: set the drumbeat that everyone marches to! Improve existing processes and develop new mechanisms to scale the way we plan and deliver for platform services as we grow the company. Driving agile transformation and improving speed to market. Building and driving a culture of learning and excellence in delivery with your team and stakeholders.

 We want you to drive innovation that people love and be boundary-less in seeking solutions, eliminating redundancy and driving execution excellence. You will build your own scorecard to continuously monitor capacity, demand, execution, delivery, and hygiene via key performance indicators including capacity, demand, backlog, velocity, quality, project throughput, spend, regulatory compliance, and application security. You ensure execution aligns with all regulatory requirements while continuously working to simplify and to automate the necessary and auditable “paperwork” and processes

 In your role you are expected to ensure that all deliverables are complaint to respective central banks regulatory requirements. You are expected to front Internal Audit for all the deliverables under your realms.

 Key Priorities:

• Being a strategic partner

• Be the strategic partner and advisor to the Business and Technology heads for Wealth Management that includes all facets like Investments, Trades, Banking, Lending, trust, Data and Compliance. Ensuring well laid out roadmaps and execution plans for entire book of work for projects / programs under your realms.

• Responsible for management and execution of operating model routines

• Obsess about building and shipping great products for our customers with excellence

• You obsess over customers and always work backwards from them to earn and keep their trust. Manage from the front, prioritize, and drive the bigger mission forward by translating vision into results.

• Delivery focus. You are accountable for driving teams inside and outside of your organization to deliver the expected results. You focus on the key business outcomes and deliver them with quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.

• Drive disciplined execution with high quality and insist on high standards. Lead your teams to deliver high quality products, services, and processes. Delivering results while maintaining highest level of quality and ensuring timely adherence to software development lifecycle standards

• Being the glue that brings teams together

• We want you to drive innovation that people love and be boundary-less in seeking solutions.

• Outstanding Organizational, Communication, and relationship building skills conducive to driving consensus; able to work well in a cross-functional, matrix management environment

• Establish credibility and rapport with senior executives and technical and non-technical team members alike

• Build and lead an organization with customer focus and effective communication with a focus on decisive, fast-moving solutions, quick and constructive resolutions to conflicts, and a “no barriers” mentality.

• Being a visionary Program Management Leader that is focused on building high performing PM function

• As a Manager of others, you lead by influence and set the vision for a bar raising PM function. Manage, mentor and grow the PM leaders of the future.

• Building and leading a team of PM’s that are highly passionate, motivated and smart problem solvers to design future state products and technology solutions.

• Your teams have a deep understanding of the platform, integration patterns, organizational capabilities, and the company wide assets that can be leveraged to provide rich customer experiences while building technical solutions.

• Demonstrate an ability to structure an organization and optimize it for execution, including attracting top tier talent and filing out gaps in the existing team quickly to accommodate growth.

• Partner with fellow PM leaders and heads to ensure alignment and standardization in ways of working

• Be a change agent. Drive agility, excellence and simplification in ways of working

• Measure and improve efficiency and effectiveness of processes that are working well and build the next level of improvements, set standards for deployments at scale, infrastructure reliability, security, and scalability.

• Demonstrate an ability to identify and act upon unique insights and apply them to solve unmet needs and an expertise leveraging/synthesizing competitor, emerging technology, and other marketplace trends to draw out implications to support the team's overall mission and goals

• Transform the organization into one that drives speed to market and delivers value for our customers in an agile operating model. Champions a culture of high standards, pushes for progress, embraces change and challenges the status quo.

• Continue to improve the engineering culture across all tech functions.

• Serve as an evangelist for the team and overall culture, both internally and externally.

• Being the voice of the teams

• Responsible for communicating business strategy and goals and how they align to the team’s work

• Provide transparent frequent updates, manage sponsor expectations, and keep all stakeholders informed on Book of Work progress. Creating a culture of transparency and trust

Enterprise Software Sales Manager (B2B)
Working days & hours : 5days, Mon- Fri 9am – 6pm
Location: Neil Rd, Singapore 088905 (Maxwell)
Salary: $6000 - $7500 + Commission + AWS + Bonus

Core Responsibilities

• New Business Development: Identify and develop high-value opportunities for application and virtualization performance monitoring solutions within assigned sectors / industries.
• Full Sales Cycle Management: Manage the entire process from prospect creation and cold-calling to value proposition, negotiation, and deal closure.
• Pipeline & Forecasting: Build and maintain a healthy pipeline of qualified opportunities and ensure accurate records in the CRM (Salesforce.com) for management reporting.
• Channel & Partner Strategy: Identify and develop potential partners (MSPs/GSIs); organize technical training and coordinate sales activities to ensure partners are actively promoting company solutions.
• Consultative Selling: Research client technology stacks to identify performance issues and present clear value propositions for identified problem statements.
• Technical Alignment: Coordinate company consulting resources to support partner pre-sales activities and maintain deep knowledge of industry trends.

Requirements

• Strong B2B sales skills, with 10+ years of sales experience, able to communicate with senior management and clients.
• Preferred to have knowledge of Salesforce, Citrix, VMware, and cloud technology.

Tee Xin Li Reg No: R24121619 | The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job Summary

You will serve as the single point of contact for IT incidents and service requests, manage data centre operations, and ensure smooth IT infrastructure functioning while adhering to service level agreements and supporting shift work including weekends and public holidays.

Responsibilities

• Provide a single point of contact for incident management, service requests, and escalation to ensure timely resolution
• Monitor and maintain data centre operations and facilities to ensure system availability and reliability
• Manage equipment movement to support operational needs and asset tracking
• Conduct daily monitoring of system status to detect and address abnormalities promptly
• Ensure proper functioning of existing data centre systems to maintain operational continuity
• Perform tape mount and un-mount tasks for backup operations to secure data integrity
• Handle portable media storage for off-site backup to support disaster recovery plans
• Liaise with vendors to coordinate maintenance and system enhancement activities
• Troubleshoot and report system incidents, problems, and abnormalities to minimize downtime
• Resolve incidents related to routine problems or known issues to maintain service quality
• Adhere to service level agreements for response and turnaround times to meet customer expectations
• Work shifts including weekends and public holidays to provide continuous IT support

Required competencies and certifications

• Diploma in Computer Science, Electronics, IT, or equivalent
• Minimum 1 year of relevant experience in IT infrastructure operations
• Ability to work 12-hour shifts (with Shift allowance on top of basic salary)

Preferred competencies and qualifications

• Customer and service orientation to enhance user satisfaction

Maestro HR
damien lee tian hong
R1106726
16C8462

Financial Analyst, Greater Asia

Becton Dickinson | The Strategy, International Business Park, Singapore | Base salary plus up to 2 months completion bonus!

Be a Maker of Possible

At BD, one of the largest global medical technology companies in the world, we are Advancing the world of health™. From design and engineering to manufacturing and marketing billions of MedTech products each year, our people turn the impossible into transformative solutions that improve lives across the globe.

We are looking for a commercially astute and analytically driven Financial Analyst to join our Medication Management Solutions (MMS) Greater Asia team at our regional hub in Singapore.

Why This Role Matters

This role goes beyond traditional financial analysis. You will partner with regional leaders, influence strategic decisions across multiple markets, and translate financial insights into impactful business outcomes.

If you thrive in a fast-paced, matrix environment and enjoy connecting numbers to strategy — this is your opportunity to make a real difference.

What You'll Do

Strategic Business Partnering

• Act as a trusted financial advisor to the MMS Greater Asia leadership team.
• Support regional strategies including pricing, portfolio optimization, and market expansion.

Financial Planning & Analysis

• Drive annual budgets, quarterly forecasts, and long-range planning cycles.
• Analyze financial performance and provide actionable insights to improve profitability and efficiency.

Performance Management

• Track KPIs and key business drivers to ensure alignment with financial targets.
• Deliver monthly business reviews, variance analysis, and leadership reporting.

Cross-Functional Collaboration

• Partner with Commercial, Supply Chain, Marketing, and Regulatory teams on business cases and investments.
• Work closely with country finance teams to ensure consistent and accurate reporting.

Governance & Compliance

• Ensure compliance with internal controls and corporate policies.
• Support audit processes as required.

What You'll Bring

• Degree in Accounting or Finance with 5 to 8 years of relevant experience, preferably in a regional or multinational environment.
• Strong analytical skills with a strategic mindset.
• Confident communicator with the ability to influence stakeholders.
• High integrity, accountability, and business acumen.
• Resilience and adaptability in a dynamic environment.
• Collaborative approach with a continuous improvement mindset.
• Open to a 12-month fixed term contract, and open to the possibility of extending based on your performance and business approvals/requirements.

Why BD?

At BD, you’ll work alongside inspiring leaders and colleagues in a culture that values growth, inclusion, and impact. You’ll have the opportunity to shape business outcomes across Greater Asia — while contributing to meaningful advancements in global healthcare.

If you're ready to turn insight into impact, apply now and become a Maker of Possible.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer.

Financial Analyst (FP&A, 12-month contract)

Waters | Singapore (APAC Regional Role) | Completion Bonus up to 2 months

Drive Insight. Influence Decisions. Enable Growth.

Join Waters, a global leader in analytical instruments and software, as a Financial Analyst (FP&A) supporting the APAC region.

This is a high-impact contract role created to support the growing complexity of a USD 350M business across Diagnostics & Bioscience divisions, following strategic integration.

You’ll sit at the heart of regional finance — transforming data into insights, enabling business decisions, and partnering with stakeholders across markets.

Why This Role Matters

This is not just reporting — it’s about building clarity from complexity.

You will play a critical role in strengthening financial visibility across APAC by driving data consolidation, performance tracking, and planning support, directly influencing leadership decisions in a fast-evolving environment.

What You'll Do

Financial Reporting & Analysis

• Extract, cleanse, consolidate, and reconcile financial data across Actuals, Budget, and Forecast.
• Ensure alignment across Sales, S&OP, and in-market performance data.
• Deliver country and business unit performance reports with clear insights.

Performance Management

• Track KPIs and key financial metrics across APAC markets.
• Support monthly close cycles, variance analysis, and business performance reviews.

FP&A & Planning Support

• Assist in budgeting, forecasting, and financial planning processes.
• Support operating performance reporting and generate actionable insights.

Regional & Country Collaboration

• Operate across a 50/50 split between regional FP&A and country-level support.
• Partner closely with Finance Business Partners and local finance teams to ensure consistency and accuracy.

Data, Systems & Process Improvement

• Work across ERP and planning tools (SAP, BPC/FSM, Power BI).
• Enhance reporting templates, streamline consolidation processes, and improve data integrity.

What You'll Bring

• 3–5 years of FP&A or financial analysis experience, ideally in a regional or multinational environment.
• Degree in Accounting, Finance, Data Analytics, Economics, or a related field.
• Strong Excel and financial modeling capabilities.
• Hands-on experience with systems such as SAP, BPC/FSM, or Power BI.
• Strong attention to detail with the ability to manage multiple priorities.
• Effective communicator with the confidence to work cross-functionally.

Why Join?

You’ll work in a dynamic, collaborative environment supporting a high-growth, integration-driven business across APAC. This role provides strong exposure to senior stakeholders, regional strategy, and end-to-end FP&A processes — making it an excellent platform to accelerate your finance career.

If you’re passionate about turning data into insight and insight into action — we want to hear from you.

Apply now and be part of a team shaping the future of Diagnostics & Bioscience across APAC.

You will be part of Sea’s HQ Finance department, which plays an integral role in supporting the accounting and finance needs of our three core businesses (Garena, Shopee, Monee) and across our diverse regional market presence. Within the department, the Financial Reporting function is responsible for group financial reporting, covering consolidation, technical accounting, and statutory audits, while ensuring the accuracy of financial statements and providing accounting guidance across the organization.

Job Description:

• Support monthly group and regional consolidation of accounts in Hyperion, ensuring compliance with US GAAP, and local accounts under IFRS
• Prepare and review quarterly and annual group financial statements in accordance with US GAAP and US SEC reporting requirements
• Liaise with auditors, legal, M&A, and business finance teams on audit, reporting and transactional matters
• Provide technical accounting support and assist in drafting accounting memos, policy updates, and documentation
• Contribute to implementation and enhancement of SOX controls, systems, and finance processes to strengthen governance
• Participate in ad-hoc projects, including internal restructuring, M&A activities, and adoption of new accounting standards

Job Requirement:

• Bachelor's Degree or higher in Accounting or other related professional qualification in accounting, such as the ACCA and CPA etc. 
• Minimum 2 years of relevant full-time working experience in audit or financial reporting role
• Experience in group consolidation is desired
• Experience in Big 4 external audit is desired
• Passionate in the finance space and loves to challenge the status quo
• Thrives in dynamic environments and is committed to delivering high-quality results
• Excellent interpersonal and communication skills to engage stakeholders from diverse backgrounds
• Strong logical and analytical thinking skills with attention to detail and accuracy
• Proficient in Microsoft Excel
  

This position is offered as a 1-year contract (renewable), depending on business needs at the time of hiring, and is subject to approval of the necessary work authorization by the Singapore Ministry of Manpower (if applicable).

Duration: Minimum 3 Months (Full-Time Commitment Required)

Join our Regional Consulting Practice as a Business Analyst Intern. You will work at the intersection of business strategy and technology execution. This role involves analyzing operational models, structuring data, and evaluating how technology systems support business workflows.

Note: This is a full-time internship with the opportunity for conversion to a longer-term contractor or permanent staff member based on performance and business needs.

Key Responsibilities:

• Workflow Integration: Map operational workflows and translate business needs into clear technical functional specifications
• Data Architecture: Assist in data cleaning, mapping, and structuring master data models to prepare systems for deployment
• System Evaluation: Analyze how software platforms align with localized regulatory, compliance, and reporting rules
• Implementation Support: Support system configuration testing, draft technical documentation, and help manage implementation timelines

Technical & Academic Requirements:

• Education: Undergrad or recent grad in Business IT, Supply Chain Management, Industrial Engineering, Analytics, Management Information Systems (MIS), or related fields
• Systems Literacy: Foundational understanding of database structures, ERP concepts, or specialized enterprise software workflows (e.g., supply chain or asset management systems)
• Technical Skills: Proficiency in data tools (Advanced Excel, SQL, or data visualization software) and workflow diagramming tools (Visio, Lucidchart, or Miro)

Professional & Soft Skills:

• Agility & Pace: Ability to think on your feet, adapt quickly to changing project scopes, and thrive under tight deadlines in a fast-paced environment
• Ownership: Highly reliable and responsible; takes accountability for project deliverables and manages time effectively without constant supervision
• Communication: Exceptional verbal and written communication skills; ability to simplify technical jargon for non-technical stakeholders
• Presentation: Confident in preparing high-quality slide decks and presenting findings clearly to internal teams and stakeholders

Job Summary

We are seeking Software Quality Analysts / Manual Tester to support the testing and quality assurance of web and mobile applications within a critical banking payment infrastructure environment. The role will focus on ensuring the reliability, usability, and performance of customer-facing digital platforms. You will work closely with business stakeholders, developers, and project teams to deliver high-quality digital solutions.

Mandatory Skill-set

• Degree in Computer Science, IT, Engineering, or related field;
• Must have at least 2-5 of software testing experience, preferably within banking or financial services;
• Minimum 2 years of software testing experience, preferably in web and mobile applications;
• Experience in functional, integration, regression, and UAT testing;
• Hands-on experience testing mobile applications (iOS and Android);
• Exposure to API testing tools such as Postman or Swagger;
• Basic understanding of cloud-based applications (AWS/Azure preferred);
• Experience with JIRA or similar defect management tools;
• Strong analytical and communication skills.

Desired Skill-set

• Experience in banking, payments, fintech, or digital platforms;
• Basic SQL knowledge for data validation;
• Familiarity with Agile delivery environments.

Responsibilities

• Analyse business requirements, user stories, and enhancement requests to identify test scope and coverage;
• Design, prepare, and execute test cases, test scenarios, and test data for web and mobile applications;
• Perform functional, integration, regression, and UAT testing across mobile and digital platforms;
• Validate API integrations, data flows, and system interactions between applications and backend services;
• Conduct testing across multiple devices, operating systems, and browsers to ensure consistent user experience;
• Log, track, and retest defects, working closely with developers and stakeholders to drive timely resolution;
• Support cloud-based application testing and assist in issue investigation and root cause analysis;
• Document test results, testing evidence, and defect reports;
• Provide regular updates on testing progress, risks, issues, and quality metrics to project stakeholders.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.
When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).
Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA License No. 07C5639

Position Summary

Corporate Bank Cash Products is keen to enhance its global capabilities in the Client Account Services space to establish CB as a treasury bank of choice for its clients. To cater to the growing needs of the market for Account Service solutions in complex corporate legal entity and treasury structures, we are looking for an Account Services Product Analyst to develop and manage a market-leading offering for our strategic Client Account Services product area.

The Account Services Product Analyst will support product planning and execution across the lifecycle of existing and new global Account Information Services. Working within Deutsche Bank’s Corporate Cash Management business. The role focuses on client Account Solutions and acts as a subject matter expert on account structures, account services, and related cash management solutioning. The analyst will work closely with the wider Client Account Services Tribe and cross-functional stakeholders to support product rollout, drive market adoption, translate business and regulatory requirements into practical guidance, and deliver client-focused solutions that support business growth.

What we will offer you:         

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services

• Comprehensive leave benefits

• Gender Neutral Parental Leave

• Hybrid working arrangement

• 25 days of annual paid leave, plus public holiday

• A culture of continuous learning to aid progression

Your key responsibilities:

• Serve as the subject matter expert for client Account Solutions within Deutsche Bank Corporate Cash Management, with a focus on Account Pre-Validation, client solution design, and the articulation of account solution capabilities to internal and external stakeholders.

• Support client engagement, commercialisation, and solution delivery by assessing client needs, preparing product materials, contributing to proposals and RFPs, and translating product, operational, and regulatory requirements into clear and practical guidance.

• Partner with Product Management, Implementation, Operations, Technology, Legal, Compliance, Risk, and Client Service teams to drive implementation readiness, issue resolution, control discipline, cost income management and the ongoing enhancement of account solution capabilities, including launches, rollouts, change initiatives, and the Account Pre-Validation roadmap.

• Gather and communicate client feedback, service trends, usage insights, and market intelligence to support the continuous improvement, commercial relevance, and governance of Deutsche Bank’s account solution offering.

Your skills and experience:

• Minimum 4 years of experience in Transactional Banking, Corporate Cash Management, Product Management, Product Support, Implementation, Sales Enablement, Client Service, or a related banking role, with practical exposure to client solutioning, product delivery, or implementation support.

• Minimum 4 years of experience in cash management products, client operating models, and the end-to-end lifecycle of payments, collections, liquidity, and account services, including at least 2 years of experience in client account solutioning within a complex banking environment.

• Working knowledge of banking regulation, operational risk, compliance requirements, and market infrastructure applicable to Corporate Cash Management; global experience in applying these requirements in product, client, or implementation contexts.

• Bachelor’s degree in business, Finance, Economics, Information Technology, Engineering, or a related discipline. A postgraduate qualification or professional certification in banking, payments, treasury, or product management..

• Demonstrated experience in a Global set-up, engaging and presenting to stakeholders across business, operations, technology, and control functions, with the ability to successfully deliver training, communicate complex requirements clearly, and support cross-functional decision-making.

• Demonstrated experience analysing complex business or product issues, producing clear documentation such as business requirements, process materials, or product guidance, and managing multiple concurrent priorities within a regulated and fast-paced environment.

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Singaporean only

Role Overview

We are looking for a Business Analyst with Scrum Master responsibilities to support large, complex, and high-pressure government IT systems.

This role is primarily responsible for business analysis, requirements governance, stakeholder management, and end-to-end solution alignment (80%), while also performing Scrum Master duties (20%) to ensure structured Agile execution and delivery discipline.

The successful candidate must be able to operate effectively within strict governance, audit, and compliance environments while driving clarity across business, technical, and vendor teams. This is not a passive documentation role, the candidate must be decisive, structured, and delivery-focused.

Key Responsibilities

1. Business Analysis & Requirements Leadership (Primary – 80%)

Requirements Elicitation & Management

Lead requirement gathering sessions with business users, government officers, and vendors.

Translate business needs into clear functional and non-functional requirements.

Produce high-quality artifacts (BRD, FRD, user stories, process flows, data mappings, interface specs).

Ensure requirements traceability from business needs to implementation and testing.

Manage requirement changes within governance and change control processes.

Stakeholder Management

Engage senior and demanding stakeholders confidently and professionally.

Facilitate requirement workshops and resolve conflicting priorities.

Act as the bridge between business users, technical teams, system integrators, and project management.

Ensure business alignment before development starts to reduce rework and ambiguity.

Solution & Delivery Alignment

Work closely with architects, developers, and integration teams to validate feasibility.

Review design proposals to ensure alignment with approved requirements.

Support SIT/UAT planning, test case validation, and defect triaging.

Ensure operational readiness and cutover documentation are aligned with business expectations.

Governance & Documentation

Ensure compliance with Singapore Government SDLC, audit, and reporting standards.

Maintain structured documentation repository and requirement baselines.

Support audit queries, project reporting, and governance checkpoints.

2. Scrum Master & Agile Facilitation (Secondary – 20%)

Agile Execution

Facilitate key Scrum ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives).

Ensure backlog readiness and clarity before sprint commitment.

Promote estimation discipline and sprint predictability.

Impediment & Delivery Support

Identify delivery blockers and work with stakeholders to resolve them.

Monitor sprint progress and highlight risks early.

Support integration milestones, SIT/UAT readiness, and release planning.

Continuous Improvement

Identify inefficiencies in delivery and recommend practical improvements.

Promote accountability and structured Agile practices aligned with governance requirements.

Mandatory Experience & Skills

Core Requirements (Strict)

Minimum 5–8 years of overall IT delivery experience

Minimum 3+ years of Business Analyst experience in large-scale IT systems

Minimum 2 years exposure to Agile / Scrum environments

Strong understanding of both Agile and traditional SDLC (Waterfall / Hybrid)

Proven experience handling complex system integrations and multi-vendor environments

Demonstrated ability to operate under tight timelines and delivery pressure

Strong analytical, documentation, and stakeholder engagement skills

Must-Have Experience

Experience in Singapore Government / Public Sector IT projects

Experience in mission-critical or 24/7 systems

Experience working with system integrators and multiple vendors

Hands-on experience with Agile tools (Jira, Confluence, Azure DevOps, or equivalent)

Experience supporting SIT/UAT and production rollout activities

Work Environment & Expectations

Able to manage demanding stakeholders and strong personalities professionally

Comfortable operating within structured governance and audit-heavy environments

Willing to work overtime (including after-hours or weekends) when project demands require

Able to adapt quickly to scope changes and shifting priorities

Resilient, structured, and delivery-focused mindset

Certifications (Strong Advantage)

CBAP, CCBA, or equivalent Business Analysis certifications

Certified ScrumMaster (CSM) or PSM

SAFe or Agile-related certifications are advantageous

Monex is a leading global financial solutions provider, offering a complete set of tools to support business growth and strategic financial operations.

We specialise in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team of FX specialists implement well-considered currency strategies, offering dedicated support to help clients manage their payment needs – whether for goods, services, or direct investments.

In 2023, Monex facilitated $309 billion in FX turnover, managed $10.7 billion in assets, and processed 8.5 million transactions. With offices across North America (Canada, the US, and Mexico), Asia (Singapore), and Europe (the UK, Spain, and the Netherlands), we serve over 66,000 clients worldwide.

By combining global reach with deep local market expertise, Monex enhances businesses with a suite of financial solutions and FX market analysis to help optimise efficiency, mitigate currency risk, and protect margins in an increasingly complex financial landscape. Our corporate client experience is further enhanced by our dedicated sector expertise across a range of industries.

Department Overview

The Operations & Trade Support department perform efficient day-to-day administrative and operational functions of a business. They implement processes, ensure helpful services for customers, and perform the primary tasks of the organization.

Trade Support assists the trading desk and the operations team daily, dealing with any issues/tasks which may arise and to make sure they are dealt with in a professional and fluent manner. 

Job Overview

The Settlements & Client Success Analyst plays a critical hybrid role within Operations, combining client onboarding, compliance, and settlement responsibilities to ensure a seamless and risk-controlled client experience.

This role is responsible for managing the end-to-end onboarding journey for new clients while ensuring full compliance with regulatory and internal standards, including Anti-Money Laundering (AML), Know Your Customer (KYC), and financial crime prevention frameworks. Acting as the primary point of contact during onboarding, the successful candidate will guide clients through account setup, documentation, training, and due diligence requirements with a high level of professionalism and accuracy.

In parallel, the role supports core operational functions, with a focus on payments processing and reconciliations, ensuring transactions are executed efficiently and accurately while mitigating financial and operational risks. By maintaining strong attention to detail and control standards, the role contributes to safeguarding the firm’s financial integrity and service quality.

The position requires close collaboration with Sales, Compliance, Dealing, Financial Crime, and Operations teams to deliver a coordinated and efficient onboarding and post-onboarding experience. Strong communication, stakeholder management, and the ability to manage multiple priorities are essential to ensuring both client satisfaction and regulatory compliance.

Overall, this role is integral to delivering a high-quality client experience while upholding the organisation’s commitment to compliance, operational excellence, and risk management.

Key Responsibilities

1. MonFX Settlements

• Liaise with clients, brokers, and banking partners to facilitate the timely settlement of FX transactions and related cash flows.
• Process inward and outward payments accurately and in a timely manner.
• Investigate and resolve payment errors to a high standard, ensuring minimal operational risk.
• Support and contribute to daily handovers across Monex Group Operations teams.
• Manage daily operational tasks independently, ensuring accuracy and efficiency.
• Actively contributes to team discussions by proposing process improvements and operational enhancements.
• Collaborate effectively with developers and internal stakeholders to support system improvements, usability, and performance optimisation.
• Identify and recommend enhancements to improve the production environment and operational workflows.
• Perform administrative duties including maintaining daily operational checklists and handling business-as-usual activities.
• Support the Operations Manager & Head of Compliance in enforcing company policies, procedures, and internal standards.
• Assess and process requests related to draw downs, rollovers, margin utilisation, and third-party approvals, coordinating with relevant departments.
• Monitor account liquidity and propose appropriate solutions where necessary.
• Maintain operational resilience while ensuring all reporting and reconciliation requirements are met consistently.
• Execute payment releases with a high level of accuracy, attention to detail, and strong technical knowledge.

2. MonFX Pay Support

• Support client onboarding for MonFX Pay, ensuring a smooth and compliant onboarding experience.
• Monitor and manage support desk queries, including:
• Responding to client calls
• Managing and replying to support emails
• Provide operational support to Sales and Trading teams in servicing client needs.
• Follow up on unsettled trades with clients and relevant traders to ensure timely resolution.
• Monitor client balances and proactively follow up on outstanding payment instructions.
• Recommend process improvements to enhance the performance and efficiency of MonFX Pay operations.
• Deliver a high standard of client service and communication to support client satisfaction and retention.
• Handle client enquiries promptly, identifying issues and providing appropriate solutions.
• Escalate system issues and propose solutions to the Operations Manager where necessary.
• Assist with client investigations and ensure timely and accurate resolution.

3. Client Onboarding

• Manage the L1 onboarding process for new clients, ensuring timely and accurate completion
• Coordinate with Sales, Compliance, Dealing, Financial Crime, and Operations teams to deliver a seamless onboarding experience
• Guide clients through onboarding requirements, including documentation, training etc
• Monitor onboarding pipeline progress and proactively address bottlenecks or delays
• Oversee the integration of client accounts into internal systems, ensuring data accuracy and compliance with AML/KYC standards

4. Compliance & Due Diligence

• Ensure corporate clients meet all KYC, AML, and regulatory requirements in line with company policies and applicable regulations
• Perform Customer Due Diligence (CDD),Enhanced Due Diligence (EDD), and periodic reviews for new and existing clients
• Maintain accurate, complete, and up-to-date client records and documentation
• Partner with Compliance teams to ensure adherence to regulatory frameworks (including AML, KYC, MiFID II, and local regulations)
• Stay informed on regulatory updates, market developments, and financial crime prevention practices
• Support compliance monitoring, audits, investigations, and reporting where required
• Undertake first-line defence responsibilities with diligence and integrity
• Identify and manage conflicts of interest in accordance with regulatory and company requirements
• Adhere to internal policies ,including complaints handling and escalation procedures

5. Client Relationship Management

• Act as the primary point of contact for clients, ensuring a smooth transition during the onboarding process
• Maintain and strengthen long-term client relationships through proactive engagement
• Serve as the client’s advocate within the organisation to resolve issues and identify opportunities for value-added services
• Provide timely updates to clients regarding account status, onboarding progress, and regulatory requirements
• Build trust and rapport with clients, ensuring a high level of service and support throughout the lifecycle
• Deliver a high standard of client service and communication to support client satisfaction and retention.
• Act as a bridge between Sales and Compliance to streamline processes and reduce turnaround times

What are we looking for:

• Bachelor’s degree or equivalent qualification
• Experience in international payments and cross-border transaction processing (Good to have)
• Understanding of foreign exchange (FX) products and markets is preferred
• Minimum 2 years of experience in settlements, client onboarding, due diligence, compliance, or client relationship management
• Strong knowledge of Due Diligence (DD) and Enhanced Due Diligence (EDD), AML/CFT/PF requirements
• Knowledge MAS regulations including MAS 626, Payment Services Act 2019, Securities and Futures Act 2001 will be an advantage
• High level of attention to detail with strong organisational and analytical skills
• Excellent communication and stakeholder management abilities across all levels
• Proven ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and critical thinking skills
• Client-centric mindset with a focus on service excellence
• High integrity and ability to operate within a regulated environment
• Collaborative team player with cross-functional engagement capabilities
• Proactive, adaptable, and results-driven