Ensure the accuracy, completeness, and consistency of customer data within the system by performing regular data cleansing, and validation checks. Ensure proper data entry protocols, duplication control, and timely updates, to support reliable reporting and effective decision-making.

Assist and optimize end-to-end customer service and sales workflows to improve efficiency, responsiveness, and overall customer experience. Assist sales manager to identify gaps and implement best practices, standard operating procedures (SOPs).

Assist and coordinate customer engagement by ensuring timely, accurate, and communication throughout the sales cycle. Support quotation process by standardizing templates, improving turnaround time, and ensuring pricing accuracy in agreement and alignment with customer requirements.

A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world’s most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future.

We offer exceptional opportunities for our people; opportunities to work for the world’s leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients.

Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing.

What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.

Information Technology team - Singapore

IT Service Management Support provides A&O Shearman (AOS) with an initial point of contact for providing first and second line resolution for IT support calls, requests and reporting. The team manages requests for new services and liaises with other areas of IT to resolve issues with existing systems and hardware.

What you will do

The Senior IT Analyst acts as an ambassador for IT, is responsible for handling requests and incidents as well as providing operational technical support along with occasional training to all customers within A&O Shearman, but predominantly for the Singapore office. The Senior IT Officer is also responsible for driving technological adoption, challenging the status quo, engaging with customers, and is expected to contribute in a positive manner to the success of the firm.

Customer Relationship Management

• Engage frequently with customers to educate and advise on their technological requirements
• Identify areas for innovation in line with the firm’s IT strategy
• Offer solutions to technical and non-technical problems
• Be proactive and innovative with technological advancements and changes

Service Support

• Maintain an effective working knowledge of incident resolution across all areas of IT Support in order to maximise customer service and call resolution
• End to end ownership of incidents and requests monitoring tickets passed to other support teams
• Ensure accurate and timely updates are maintained in the Incident Management System, no ticket should be more than 5 days old without a regular update
• Receive and handle requests for support following agreed procedures
• Promptly allocate tickets/requests as appropriate
• Maintain relevant records and documentation

Infrastructure & Application Support

• Assist in the investigation and resolution of incidents and problems relating to application, infrastructure and/or, operating and network systems
• Carry out agreed operational and specified maintenance procedures of a routine nature
• Monitor routine operations and initiates corrective action if processes fail

Service Delivery

• Take responsibility for the resolution of incidents ensuring 1st and 2nd line resolution is achieved, within agreed SLAs
• Meet all OLA Service activity targets in line with performance targets defined for the technology service
• Ensure that requests are properly logged, assigned, tracked and responded to in a timely manner and according to agreed standards and procedures. Ensure customers and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimise delays
• Manage all calls accurately using the BMC Helix (Service Desk) ticket logging system
• Flexible with hours in order to fully support the team and to ensure the effective running of the operation outside of working hours as required

Supplier Management

• Work with suppliers to deliver services in line with agreed SLAs

Risk Management

• Appropriate escalation of incidents and requests to the Senior IT Manager in line with A&O Shearman’s processes

Quality, Methods & Tools

• Follow processes to ensure an exceptional level of service is provided to both internal and external customers

Key Relationships:

• Work with internal customers and external clients to deliver a professional, customer focused service; prioritising accordingly
• Work closely with IT Manager to deliver an efficient and effective service
• Work with the wider Asia Pacific team to ensure a seamless approach to support and security across applications and infrastructure

What you will have

Experience & Competencies

• Proven experience in a customer facing role within an IT Support / Service Desk environment
• Knowledge of Service Desk operations, to include a good knowledge of IT best practice, industry trends and customer service
• Experience with Microsoft products (Office/OS), BMC Helix ticketing system
• Knowledge and experience with Video Conferencing and Audio Visual technology
• A proactive and solution-driven mindset with ability to demonstrate initiative by contributing new ideas through creative thinking
• Clear verbal and written communication skills in Thai and English, with the ability to explain technical instructions in a non-technical way
• An enthusiasm to engage with people and a passion for exceptional customer service and technology innovation
• Ability to promote technology within the firm, using business friendly language, and seek out opportunities with tangible business benefits
• Ability to work in a team environment to achieve service levels as a group and individually
• Prioritise and manage workload effectively, often under pressure
• Take personal responsibility to keep up to date with new technologies, systems and solutions and to facilitate technological innovation
• Ability to think logically, analyse situations and solve problems in a timely manner
• Awareness of business-critical incidents, and their potential implications for the business
• Ability to develop good working relationships across the breadth of the IT function and effectively share knowledge between individuals and teams to contribute to overall effectiveness of project and service improvement work
• Self motivated, self-starter, who will undertake all activities to the highest professional standards

Qualifications

• Accreditation in relevant technologies (Microsoft/Cisco etc.) and ITIL V.3 Foundation is desirable

Working Hours

• Work outside normal office hours, including on call, weekend/evening work will be expected as required by individual projects and activities
• This job description indicates the general nature and level of work expected. It is not designed to provide a comprehensive listing of the activities, duties, responsibilities or skills and competencies required of the staff member. The staff member may be asked to perform other duties as required.

Responsibilities

• Gather citizen and business requirements through service journey mapping and build business cases using rapid prototyping techniques.
• Produce user stories, functional specifications, and acceptance criteria, and construct prototypes to validate requirements and measure delivered value.
• Research and recommend suitable technologies, including AI tools, ensuring alignment with central technology directions and whole-of-government solutions through hands-on experimentation.
• Assess and apply appropriate development methodologies, including Agile and Waterfall, across varying project environments.
• Oversee system readiness ahead of deployment and conduct impact assessments for proposed changes.
• Support the Chief Information Officer in surfacing digital transformation opportunities across the agency.
• Establish product vision, roadmap, and objectives that are anchored to overarching business strategy.
• Translate product strategies into actionable plans and leverage data analytics to guide product decisions.
• Facilitate workshops, focus group sessions, and sprint reviews to drive alignment across cross-functional stakeholder groups.
• Collaborate with technical and business teams to iterate on solutions using tools such as Figma, Miro, JIRA, GitHub, GitLab, and rapid application development platforms including OutSystems.

Requirements

• Degree in Information Technology or a related discipline.
• Minimum 4 years of experience in IT business analysis, solution design, and testing, with exposure to at least one full software or product development lifecycle.
• Proficiency in working with modern web technologies (e.g., React, JavaScript, Python, Java, .NET/C#), government development tools and CI/CD concepts including SHIP/HATS, and content management systems such as Sitefinity or SharePoint Online; a Business Analysis certification (e.g., CBAP), Scrum Master, or Product Owner certification is advantageous.
• Strong analytical and problem-solving abilities, with excellent stakeholder management skills and the capacity to facilitate discussions across all levels of the organisation; a proactive, inquisitive mindset with the ability to code and iterate during planning sessions is essential.

Clarence Khoh
R1552376

Responsibilities

• Conduct discovery sessions, interviews, workshops, and workflow mapping with business teams to identify AI opportunities.
• Translate business pain points into AI-ready problem statements, hypotheses, success metrics, requirements, user stories, and acceptance criteria.
• Lead the scoping and coordination of AI POCs and MVPs, from opportunity framing to prototype validation and pilot recommendation.
• Partner with technical teams, vendors, and business users to design AI-enabled workflows and solutions.
• Coordinate UAT, pilot feedback, test scripts, evaluation rubrics, and validation reports.
• Analyze results from POCs/MVPs and recommend whether solutions should be scaled, refined, paused, or discontinued.
• Prepare business cases, PRDs, process maps, delivery plans, risk logs, decision papers, and stakeholder updates.
• Support responsible AI adoption by ensuring appropriate human oversight, data handling, disclosure, quality checks, and policy compliance.
• Develop user guides, SOPs, training materials, and change management support for AI-enabled workflows.
• Stay updated on AI tools, media industry use cases, and emerging best practices, and translate these into practical recommendations for Mediacorp.

Requirements

• 5 years of experience in business analysis, product analysis, digital transformation, AI/data projects, consulting, or technology-enabled process improvement.
• Strong experience in stakeholder engagement, requirements gathering, workshop facilitation, process mapping, and documentation.
• Experience supporting POCs, MVPs, pilots, UAT, Agile delivery, or product development.
• Ability to structure ambiguous business problems and translate them into clear solution requirements and testable success criteria.
• Good understanding of generative AI, LLMs, AI agents, automation, chatbots, analytics, or enterprise AI tools.
• Strong communication skills, with the ability to explain AI and technology concepts to non-technical stakeholders.
• Comfort working across business, product, engineering, data, vendor, governance, and leadership teams.
• Experience in media, broadcast, digital content, newsroom operations, creative production, marketing, advertising, or commercial workflows.
• Hands-on experience with ChatGPT, Claude, Gemini, Copilot, and other commonly used AI tools, as well as AI prototyping tools, prompt engineering, low-code automation, dashboards, or agentic workflows.

•You will be responsible for end-to-end delivery of enterprise data and analytics solutions leveraging traditional and modern Data architecture. Experience with Financial Crime Analytics, Finance & Credit Risk Analytics, Credit Scoring & Decision systems, Retail & Wholesale Datamarts will of advantage

•The role spans requirements analysis, solution design, testing, implementation, and production support ensuring high-quality, scalable, and compliant data platforms that support advanced analytics and AI initiatives.

Key Responsibilities

•Lead end-to-end solution delivery for data and analytics across the full SDLC.

•Analyze business and regulatory requirements, translate them into scalable solution designs & provide estimations.

•Communicate complex technical and architectural concepts to business and senior stakeholders in a clear, simplified manner.

•Review and approve test strategies, functional test cases, and data validation approaches.

•Manage risks and issues related to scope, data quality, regulatory commitments, and delivery timelines.

•Participate in product and platform evaluations (RFPs, PoCs) for data, analytics, and AI tooling.

•Partner with production support team to conduct root cause analysis, resolution, and preventive controls.

•Lead innovation and modernization initiatives, including data discovery, cataloguing, governance, and AI enablement.

•Drive productivity, efficiency & quality improvements across delivery and operational processes.

•Ability to design data architectures supporting NLP and AI-driven analytics.

FUNCTIONAL SKILLSETS

Analytics Domains

•Financial Crime Analytics Transaction Monitoring, Customer Due Diligence, Sanctions & Payments Screening

•Finance & Credit Risk Analytics Financial reconciliation, Allocation, Performance management, Regulatory and Management reporting, Credit risk exposure, NPL, Counterparty risk, Basel & IFRS9 input variables

Enterprise Data, Analytics & Unstructured Data Enablement

•Proven experience delivering large-scale analytics platforms within financial services spanning structured, semi-structured, and unstructured data

•Strong capability in requirements analysis and functional design for analytics use cases involving Transactional data, Investigator narratives, Case notes and alerts, Policy & Customer communications documents

•Experience defining data quality, governance, lineage, and reconciliation controls for both structured and NLP-derived datasets.

Unstructured Data & NLP-Enabled Analytics

•Ability to define data architectures and data flows that ingest, curate, and govern unstructured and semi-structured data within enterprise data platforms.

•Experience translating business requirements into NLP-enabled analytical use cases, such as Text classification and categorization, Entity & relationship extraction, Risk indicator identification, Summarization of alerts, cases, or documents

Knowledge Graph & Relationship Based Analytics

•Ability to design and govern an enterprise knowledge layer defining relationship taxonomies, entity resolution rules, and linkage logic

•Ability to translate use cases into relationship driven analytical designs, such as Network based risk identification, Hidden association and indirect exposure analysis, Related party and concentric risk detection

Requirements

Data Platforms & Architecture

•Open table formats: Apache Iceberg, Delta Lake, Apache Hudi

•Distributed processing & query engines: Spark, Trino/Presto, Hive

•Cost optimization strategies: tiered storage, lifecycle management, workload governance

Programming & Analytics

•SQL, BTEQ, GCFR

•Python (Pandas, NumPy)

•BI & visualization tools: Power BI, QlikSense

Data Integration & Quality

•Informatica suite: PowerCenter, BDM, IDQ, Enterprise Data Catalogue

•Data ingestion patterns: batch, CDC, streaming

•Data validation, quality controls, and reconciliation frameworks within environments

Governance, Risk & Compliance

•Data modelling, critical data elements, regulatory reporting

•Fine-grained data access controls (row-level, column-level, masking)

•Metadata management, lineage, and impact analysis

•Compliance with BCBS 239, MAS, AML/CFT, and internal data standards

Big Data Platforms

•Cloudera Hadoop distribution: Hive, Impala, Spark, Iceberg, Trino

Overview

Our client, a leading global financial markets and trading technology firm, is seeking a Trade Desk Associate to join its Singapore-based FX operations team.

This role supports a 24x5 low-latency electronic FX trading platform used by global banks, buy-side institutions, corporates, liquidity providers, and prime brokers. The successful candidate will provide real-time client support, monitor trading activity and platform performance, and troubleshoot trading, connectivity, and market data issues during the Asia trading session.

This is an excellent opportunity for someone with experience in an electronic trading environment who is looking to deepen their knowledge of FX markets, FIX connectivity, Linux, and low-latency trading systems.

Responsibilities

• Serve as the first point of contact for client enquiries via phone and email during the Asia trading session.
• Provide real-time support across trading activity, platform connectivity, APIs, and market data.
• Troubleshoot client issues involving FIX connectivity, order behaviour, platform functionality, and trading flows.
• Use Linux and command-line tools to review logs, investigate incidents, and support issue resolution.
• Monitor trading, market data, client connectivity, and system dashboards throughout the trading session.
• Perform daily and weekly pre-market system health checks to ensure platform readiness.
• Identify, triage, document, and escalate operational or technical issues promptly.
• Monitor market integrity, including crossed or off-market pricing and value-date issues.
• Liaise with liquidity providers, institutional clients, sales, technology, and operations teams to resolve trading-related issues.
• Support new client onboarding, FIX certification testing, connectivity checks, and production-readiness activities.
• Maintain clear and accurate incident records, client communications, and regional handovers.
• Contribute to process improvements, operational documentation, and platform resilience initiatives.
• Participate in holiday and weekend coverage rotations when required.

Requirements

• Bachelor’s degree or equivalent educational background.
• Approximately 2–3 years of experience in an electronic trading, financial markets, trade support, application support, or technical support environment.
• Experience working within a trading environment, with a good understanding of both market activity and trading systems.
• Hands-on experience with FIX protocol is required.
• Hands-on experience with Linux and command-line tools is required.
• Basic understanding of electronic trading, FX markets, market data, liquidity, or exchange-traded products.
• Strong troubleshooting and problem-solving skills in a fast-paced, time-sensitive environment.
• Excellent written and verbal English communication skills.
• Confidence communicating with institutional clients and internal technical stakeholders.
• Ability to document issues clearly and manage multiple priorities during live trading hours.
• Smart, proactive, composed, and eager to develop into a subject matter expert.

Working Arrangement

• Hybrid arrangement: four days onsite and one day working from home.
• Standard coverage is aligned to the Asia trading session, typically 7:00 PM–3:00 AM ET.
• The role also participates in Sunday market-start coverage, which may require an earlier start than the usual shift.
• Flexibility may be required during major incidents, heightened market activity, public holidays, or weekend coverage rotations.

As a Digital Business Analyst, you will support the Chief Information Officer (CIO) and collaborate with cross-functional teams to deliver user-centric solutions aligned with business objectives. You are a proactive, self-motivated and resourceful team member with good tech/digital knowledge and strong influencing skills. You are passionate about driving product initiatives and adept at facilitating stakeholder engagement while constantly looking for new ways to apply digital technologies and AI to meet Agency and citizen needs.

What You Will Be Working On

· Elicit citizen/business needs through service journeys and develop business cases via rapid prototyping.

· Develop user stories, specifications, and acceptance criteria, building prototypes to validate requirements and measure value.

· Evaluate and recommend technologies (including AI tools), aligning with government's technology directions and WOG central solutions, through hands-on experimentation.

· Identify and adopt appropriate development methodologies (e.g., Agile, Waterfall) for various environments.

· Ensure system readiness for deployment and analyse the impact of changes.

· Assist the CIO in identifying digital transformation opportunities.

· Define product vision, roadmap, and objectives aligned with business strategy.

· Communicate product strategies and use data to inform decisions.

What We Are Looking For

· Degree in a relevant IT field with 4+ years of experience in IT business analysis, solution design, and testing.

· Experience in at least one full software/product development cycle (Agile preferred).

· Strong analytical, problem-solving, and influencing skills.

· Strong stakeholder management skills with ability to engage users at all levels and facilitate discussions

· Proactive, motivated, and inquisitive mindset.

· Ability to code and iterate during planning sessions and conduct workshops.

Preferred Skills:

· Business Analysis certification (e.g., CBAP).

· Past development or consulting experience.

· Experience in Agile, Knowledge Management, or Service Design.

Good-to-have Skills:

· Some exposure to modern web technologies such as React, JavaScript, Python, Java, or .NET (C#) will be an advantage.

· Familiarity with government development tools and CI/CD concepts, including SHIP/HATS, is a plus.

· Experience working with Agile tools such as Figma, Miro, or JIRA

· Experience facilitating workshops, focus groups, and sprint reviews

· Knowledge of data analytics and product metrics

· Certification such as Scrum Master or Product Owner is a plus

· Experience with development workflows using tools like SHIP/HATS, GitHub or GitLab for code management and collaboration

· Experience to rapid application development platforms such as OutSystems

· Working experience with content management systems such as Sitefinity, SharePoint Online, or similar platforms

· Singaporean only

Key Responsibilities:

• Assist in the execution of the product roadmap, collaborate with cross-functional teams and contribute to the go-to-market strategy
• Follow the product roadmap and weigh the cost of adjustments with changes in business imperatives
• Be the interface between business and technology, translate business needs and concepts to IT managers and developers, and manage business expectations in accordance to technological constraints
• Work closely with cross-functional teams including technology, operations, risk, legal and compliance to build, test and roll out products that deliver value to the business. Scope and prioritise activities based on business and customer impact
• Monitor the progress of the product from design to launch, and manage the project schedule, manpower resources and budget to ensure that project requirements, milestones and deliverables are met
• Create high-level test cases and detailed scripts within those test cases to allow effective systems testing
• Write detailed product requirements documents and user story
• Perform system verification and sign off
• Conduct market analysis and identify potential business opportunities based on industry and competitive trends
• Assist changes to product portfolio to improve competitive position and optimise product performance

Requirements:

• Degree in Finance/Computer Science/Engineering or a related discipline
• Professional bilingual proficiency in English and Mandarin Chinese (written and spoken) — required to liaise with Mandarin-speaking business and technology stakeholders across the organisation
• A highly collaborative individual who thrives in hands-on, fast-paced environments and can work independently with minimal supervision
• Demonstrated ability to quickly acquire new domain knowledge and apply it effectively across product or project contexts
• Strong project management and structured problem-solving skills, with the ability to prioritise and execute across multiple workstreams simultaneously
• Excellent written and verbal communication skills, with experience bridging communication between technical teams and business stakeholders
• Proactive, self-driven work ethic with a track record of identifying gaps and taking initiative beyond assigned responsibilities
• Genuine interest in payment solutions e.g. e-wallets, cards, remittance, cash, or cryptocurrencies

Aboutthe Role

This is ahands-on role that blends business analysis with frontline support,troubleshooting, and project delivery. We’re looking for a capable,self-sufficient Business Analyst who can sit close to the people they support,understand what they actually need, and see problems through to a properresolution.

It’s avaried role for someone who likes solving problems quickly, works well on theirown, and is comfortable moving between a requirements workshop, a trickysupport issue, and a project plan in the same day. We also want someone whoalready puts AI to work, since it’s becoming a bigger part of how the teamtroubleshoots, automates, and supports its users.

WhatYou’ll Do

•    Bea first point of contact for the people you support, diagnosing issues quicklyand giving clear, practical guidance.

•    Worksupport and engineering problems end to end, from initial triage through to thefix, escalating when you need to and following up so nothing falls through thecracks.

•    Runcore business analysis: gathering requirements, mapping processes, analyzingstakeholders, and taking changes through UAT.

•    Planand run projects: scope the work, set a realistic timeline, track progress, andkeep everyone informed as things move.

•    PutAI to work to move faster, whether that’s speeding up diagnosis, automatingrepetitive tasks, or drafting documentation.

•    Explaintechnical things in plain language so people across the business know what’sgoing on and what to do next.

WhatYou’ll Bring

•    Aroundthree or more years in business analysis, consulting, technical support, or asimilar delivery role. We’re open to a shorter track record if your workclearly stands out. Backgrounds in management or technology consulting(including the Big Four), professional services, or a technology services firmare all welcome.

•    Atrack record of working independently. You can pick up an unfamiliar problem,work through the uncertainty, and sort it out without much hand-holding.

•    Asolid grounding in core business analysis: requirements elicitation, processmapping, stakeholder management, and UAT.

•    Comfortwith troubleshooting and support work, including staying level-headed whenthings break and knowing when to escalate.

•    Experienceplanning and coordinating projects, with the discipline to keep timelines,tasks, and people on track.

•    Clear,confident communication with people at every level, in writing and in person.

AISkills

AI ispart of the day job here, so we want someone who already works this way.

•    Hands-onexperience using AI tools like Claude, ChatGPT, Cursor, or Copilot in yourday-to-day work.

•    Apractical sense for where AI helps with analysis, troubleshooting, andautomation, and where it gets in the way.

•    Comfortwriting good prompts and giving the tools the context they need to be useful.

•    Soundjudgment with AI output: you know these models have limits, you’re careful withsensitive data, and you check what they produce before relying on it.

TechnicalToolkit

•    Excelat an advanced level for analysis and reporting.

•    SQLyou’re comfortable with: joins, aggregations, window functions, and shapingdata for analysis.

•    BasicPython for automation and the occasional troubleshooting task, or a trackrecord of picking up new languages quickly.

•    Familiaritywith common BA and support tools like Jira, Confluence, and Visio, and asensible approach to logging and escalating issues.

•    Agood grasp of how to diagnose and work through both business and technicalproblems.

Nice toHave

•    Professionalfluency in Mandarin or Japanese is a plus.

•    Someexperience in financial services, professional services, or another fast-movingenvironment.

•    Exposureto IT service management or support engineering practices.

WorkingModel

•    Afive-day week, with four standard days and one flexible day.

•    Onthe flexible day, a required overlap of about two hours with US Eastern Time,so you can coordinate with colleagues there.

Job Duties:

• Support UAT - including test plan review, execution, results verification
• Trouble shoot, raise JIRA ticket for defects identified, ensuring all tickets are retested and closed
• Ensure UAT is carried out correctly and timely

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

Job Description & Requirements

• Conducts daily laboratory analysis of raw materials, quality control stability sample testing, in-process testing, finished products and other related testing.
• Prepare test solutions, volumetric solutions, standardization of volumetric solutions and reference standards.
• Able to plan, schedule and assisting in supervising QC testing for finished product, raw materials & stability products.
• Assist to ensure QC testing of products are completed on time, review / approve test report and able to forward the test reports /or samples to QA when required.
• Able to conduct laboratory investigation when required.
• Ensures and maintains cleanliness and safety of the QC laboratory according to the Good Laboratory Practices.
• Performs routine calibration & preventive maintenance for analytical instrument and report any deviation.
• Assists the QC team in new assigned projects.
• Performs products validation, cleaning validation and method validation.
• Conducts microbiological testing and environment monitoring as backup if assigned.
• Any other ad hoc tasks assigned.

Requirements:

• Minimum Diploma holder in Chemistry / Chemical Engineering / Bioscience / Life Science / Pharmaceutical / QA & QC.
• Some prior experience preferred in QA & QC.
• Preferred to have experience in HPLC, UV, IR, Dissolution tester.

Other information :

• 5 days work week .
• Permanent position with 2 years lock-in period.

• Ensure that the onboarding and review requirements are in accordance with Bank’s AML/KYC standards and regulatory requirements

• Ensure the relevance and completeness of KYC information (in partnership with the RM) and performs appropriate due diligence checks and information searches

• Review and corroborate KYC information submitted by RM

• Assist RM in completing the Client Acceptance Form, Client profiling in ICE or any relevant inquiries/tasks as well as related checklists, forms and reports related to the account to allow approval of the account

• Oversee end-to end account opening/ review process of the account.

• Escalate any red flag/ alerts timely if appropriate and follow up with the RM on client onboarding/client review related matters and for escalated/prioritized cases

• Prepare reports for management reporting to facilitate relevant reviews and strengthen the control procedures and process

• Provide feedback and suggestions to relevant parties to improve the processes.

• Responsible for the implementation of operational permanent control policies and procedures in day-to-day business activities.

• Any other ad-hoc duties as assigned

Requirements

• Prior experience in KYC and SOW write up/ corroboration

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

• Work closely with stakeholders to analyze business processes, gather and document requirements, and identify opportunities for process improvements.
• Conduct data analysis, preparing reports, and collaborating with cross-functional teams to drive strategic decision-making.
• Support the implementation of business solutions, ensuring alignment with organizational objectives.
  Develop and maintain dashboards, KPIs, and performance metrics to monitor business trends and operational effectiveness.
• Extract, clean, and validate data from multiple sources to ensure accuracy, consistency, and reliability for reporting and analysis.
• Perform ad hoc analysis to support business initiatives, identify insights, and recommend data-driven solutions.
• Translate complex data findings into clear presentations and actionable recommendations for both technical and non-technical stakeholders.
• Collaborate with cross-functional teams to improve reporting processes, automate workflows, and enhance data accessibility.
• Assist in the design, testing, and deployment of data and reporting solutions to support business operations and strategic goals.
• Monitor data quality and support governance initiatives to maintain compliance with organizational standards and best practices.
• Identify patterns, trends, and opportunities through statistical analysis and business intelligence tools.
• Support project planning, tracking, and documentation to ensure timely delivery of business and analytical initiatives.
• Stay updated on industry trends, analytical methodologies, and emerging technologies to continuously improve business analysis capabilities.

• Manage conflicts, issues and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate and manage expectations of stakeholders.
• Prepare end user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems.
• Assists with the documentation of technical design, specification, and technical solution.
• Maintains document repositories used by project teams and assists with project documentation as needed.
• Ability to perform qualitative, quantitative and root-cause analysis.
• Ability to facilitate discussions/workshops to elicit, manage and prioritise key business needs.
• Investigates problem areas.
• Improves operations by conducting systems analysis and recommending changes in policies and procedures.
• Provides information by collecting, analyzing, and summarizing development and service issues.
• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
• Have a thorough understanding of computer systems, in order to recognise any hardware limitations that could impact software design.
• Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
• Knowledge in one of the following areas will be added advantage, Agile Methodology, Business Process Reengineering, Customer Relationship Management, Data Analytics, ERP, Digital and Mobile Technologies, Knowledge Management.
• Knowledge of Singapore Government procurement and governance processes will be an added advantage.
• Knowledge of design thinking and workshop facilitation will be an added advantage.
  
  

PRIMARY RESPONSIBILITIES:

* Work closely with BA/Users to understand business requirements

* Create test scenarios and test cases

* Create test data

* Ensure test cases are manually executed in accordance with priority assigned

* Conduct functional and end-to-end testing

* Document all test results for verification

* Log testing defects for errors encountered during test execution

* Provide clarifications to the developer on the logged error

* Track and report testing progress and defects resolution progress

* Re-test fixed defects to ensure proper closure

* Initial investigation and verification of error against the business requirements

* Support test manager to track and report testing progress and defects resolution progress

* Re-test fixed defects to ensure proper closure

* Create and execute of automated tests

* Support User Acceptance Test Planning & automated and manual testing

REQUIREMENTS:

* Minimum one year experience as tester, preferably testing insurance related application.

* Able to work under pressure and within tight deadlines

* Familiar with Microsoft 365 - Office tools (Word, Excel, PowerPoint), Teams, SharePoint.

* Good Technical writing capability and communication skills

* Good communication, problem solving and analytical skills.

* Hardworking, dynamic, strong responsibility and a good team player

* Experience with Automated testing would be an advantage.

Best regards,
Kshama Warange

EA License Number: 23C2060 | EA Registration ID: R26161060

Quess Selection & Services, Singapore

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This is in partnership with the Employment andEmployability Institute Pte Ltd (“e2i”).

e2iis the empowering network for workers and employers seeking employment andemployability solutions. e2i serves as a bridge between workers and employers,connecting with workers to offer job security through job-matching, careerguidance and skills upgrading services, and partnering employers to addresstheir manpower needs through recruitment, training, and job redesign solutions.e2i is a tripartite initiative of the National Trades Union Congress set up tosupport nation-wide manpower and skills upgrading initiatives. By applyingfor this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA

Job Highlights

• Dynamic team with friendly & Flexible working environment

• Good & fast career development prospects

• Great & International Exposure to Enterprise Scale & Government Projects

Responsibilities

We are seeking for a resourceful, experienced and committed individual to design and develop software/system as well as to provide support for the company’s existing projects.

Responsibilities:

To participate in the requirement gathering, design and development

Perform application development and enhancement

To lead the system development team or partners for system implementation

To participate in system integration testing, user testing support, and performance testing, etc

Produce specifications and user documentation on software applications being developed

Provide day-to-day support on major system applications

Continuous improvement to processes and practices with new ideas, concepts, methods and technologies.

Requirements

· Must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Engineering (Computer/Telecommunication/ Computer Science/Information Technology) or equivalent

· Must have strong background, knowledge and proficiency in J2EE, C#.Net, VB.Net, VB6 programming skills not limited to :

Min 5 Years’ Experience in

· Windows and Web Application Development

· C# , VB.Net ,ASP.Net , MVC, WCF

· Web Services (SOAP and/or REST), HTML5, XML, Java Script

· MSSQL Server, SQL Queries, Stored Procedures

· Windows Server, IIS, Active Directory

· English communication

· Ability to work independently and capable of managing complex projects.

· With experience in development of mobile app (Andriod or IOS) will be a plus

· Must be able to install, setup and configure the development tools/environment independently

· Must be able to work independently on design, coding, debugging, troubleshooting and deployment and any other programming related issues

· Experience with MSSQL, MySQL, PostgreSQL & MS Access and in in setup, install and maintain DB server

· Experience in integrating with third party software or APIs & IOT device drivers

· Inclination to improving usability and user experience with every iteration

· Be the main communication bridge between web developers, designers, and clients by providing an accurate translation of the web features and design requirements.

· Management of project timeline and expectations while building strong relationships in the process to achieve customer satisfaction.

Benefits and remunerations:

• Annual salary review

• Performance bonus

• Healthcare benefits

• Alternative work-from-home schedule available if required

Candidate with more experience will be considered as System Analyst/Senior Analyst Programmer if their experiences and profile are compatible

Interested applicants please email your detailed resume stating your working experience, earliest available date, current & expected salary and a recent CV/Resume to info@i-consulttech.com/HR@i-consulttech.com

Company Overview

Established in 1976, IKARI Services is Singapore’s leading environmental and pest management company with a strong Asian presence. IKARI provides human-safe, ecofriendly solutions rooted in science, serving clients from food manufacturing to oil & gas facilities.

Job Summary

You will deliver quality technical reports and solutions, support technicians, ensure workplace safety, and develop training and operational plans to enhance pest management services and client satisfaction.

Responsibilities

• Deliver clear, quality technical reports and solutions to customers and internal teams to support decision-making
• Develop, maintain, and improve client report formats and structures for consistency and accessibility across staff
• Support technicians in creating simple, standardized service reports to enhance operational efficiency
• Identify and troubleshoot technical problems to resolve client issues promptly and effectively
• Provide one-on-one technical guidance to employees on an ad-hoc basis to build team capability
• Develop and conduct quality assurance checks to monitor service standards and identify improvement areas
• Investigate and monitor unresolved customer problems to devise corrective action plans
• Create and implement service audit checklists to ensure technicians maintain high service quality consistently
• Enforce workplace safety and health (WSH) regulations, including proper use of personal protective equipment (PPE)
• Develop risk assessments for pest management tasks to establish safety protocols and minimize hazards
• Create maintenance checklists for tools and equipment to ensure safety and operational functionality
• Develop and review Standard Operating Procedures (SOPs) to optimize pest management operations
• Establish action plans to improve the effectiveness and efficiency of pest management services
• Procure and allocate mechanized and automated equipment to support pest management work
• Attend new product launches to evaluate operational and service enhancements for pest control
• Interpret plans, specifications, and government regulations related to chemical agents used in pest control
• Monitor pesticide usage levels, regulate pesticide rotation, and manage purchase requisitions to maintain supply
• Develop, schedule, and conduct in-house technical and non-technical training sessions to upskill staff
• Conduct training sessions based on external courses attended to transfer knowledge within the company
• Invite external experts to conduct training sessions for company-wide learning and development
• Develop and deliver external training programs as value-added services to customers, generating sales leads
• Create training plans and maintain training records for new employees to ensure qualification for pest treatments
• Manage client requests to ensure positive communication and smooth service delivery, enhancing client satisfaction

We are seeking a proactive and detail-oriented Business Analyst to support the analysis, validation, and delivery of digital solutions. This role is primarily execution-focused, requiring close collaboration with stakeholders, product teams, designers, developers, testers, and operations teams to understand business needs, define requirements, improve processes, and ensure successful solution delivery. The ideal candidate is analytical, user-focused, and able to challenge assumptions to identify practical and effective improvements.

Key Responsibilities

Business Analysis & Requirements Management

• Gather, analyse, and validate business and system requirements through stakeholder engagement, workshops, and research.
• Identify underlying business problems and translate needs into user stories, acceptance criteria, process flows, use cases, and functional specifications.
• Maintain accurate and traceable requirements, documentation, and decision logs.
• Ensure requirements are clear, complete, testable, and aligned with business objectives.

Process Analysis & Improvement

• Analyse current-state processes to identify gaps, inefficiencies, and improvement opportunities.
• Recommend practical enhancements to improve user experience, operational efficiency, and service delivery.
• Develop process maps, journey maps, and other visual artefacts to communicate insights and recommendations.

Data Analysis & Insights

• Analyse data, user feedback, and operational metrics to identify trends and opportunities.
• Support decision-making through structured analysis, reporting, and data visualisation.
• Utilise tools such as SQL, Excel, and visualisation platforms where required.

Solution Design & Validation

• Collaborate with product, design, and engineering teams to support solution design and validation.
• Participate in workshops, ideation sessions, prototyping, and user-centred design activities.
• Promote evidence-based decision-making through testing and rapid validation.

Testing & Delivery Support

• Support testing activities, including UAT preparation, test case creation, defect management, and solution validation.
• Coordinate with stakeholders to resolve issues and ensure requirements are met.
• Contribute to sprint planning, backlog refinement, release planning, and delivery tracking.

Stakeholder Management & Collaboration

• Act as a bridge between business, product, and technology teams.
• Facilitate workshops, discussions, and requirement-gathering sessions.
• Communicate requirements, dependencies, risks, and decisions clearly across stakeholders.

Continuous Improvement

• Identify opportunities to improve processes, delivery practices, and team effectiveness.
• Contribute ideas, experiments, and best practices that enhance collaboration, problem-solving, and delivery outcomes.
• (EA Reg No: 20C0312)

Requirements

• Degree in Information Systems, Computer Science, Business, Operations Management, or a related field. Relevant professional experience in Business Analysis, Operations, Agile delivery, or related disciplines may be considered in lieu of formal qualifications.
• Minimum 3 years of experience in Business Analysis, Product Delivery, Operations, Digital Transformation, or related roles.
• Strong skills in stakeholder engagement, user-centred analysis, business process modelling, and requirements management.
• Proven ability to gather, document, validate, and translate business needs into user stories, acceptance criteria, process flows, and functional specifications.
• Experience facilitating workshops, stakeholder discussions, and design thinking sessions.
• Familiarity with ideation, prototyping, user research, and service journey mapping techniques.
• Strong analytical skills with the ability to synthesise user insights, stakeholder feedback, and data into actionable recommendations.
• Excellent communication, presentation, visualisation, and cross-functional collaboration skills.
• Proficiency in documentation and collaboration tools such as Jira, Confluence, Excel, Visio, Lucidchart, Miro, SQL, and data visualisation platforms.
• Strong problem-solving abilities, with demonstrated adaptability, curiosity, teamwork, and stakeholder management skills.
• Relevant domain expertise and industry knowledge will be an advantage.

Please email a copy of your detailed resume to qianyu@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

The Opportunity

• Focus: Lead Revenue Accounting month-end close, revenue recognition compliance, GL reconciliations, journal entries, and SOX controls within a structured finance environment. Strong emphasis on Oracle Cloud ERP and revenue systems expertise.
• Office Location: Singapore / Central
• Working Hours: Monday – Friday (9am – 6pm, Hybrid arrangement)
• Candidates who are able to start work within short notice will be preferred due to the urgent nature of the hire.

The Talent

Minimum Qualifications:

• Bachelor’s Degree in Accounting, Finance, or related discipline.
• Minimum 3 years of Revenue Accounting experience (full-cycle revenue close preferred).
• Strong hands-on experience with Oracle Cloud ERP (mandatory).
• Solid understanding of revenue recognition standards (IFRS / ASC 606).
• Experience preparing revenue-related GL reconciliations (Deferred Revenue, Unbilled A/R, etc.).
• Strong analytical skills with meticulous attention to detail.
• Advanced proficiency in Microsoft Excel.
• Basic understanding of SOX/internal control requirements.

Preferred Qualifications:

• CPA or equivalent professional certification preferred.
• Experience in public accounting or technical revenue recognition.
• Exposure to revenue management tools such as RevPro.
• Proven ability to work effectively in cross-functional teams.
• Self-starter who thrives in a fast-paced, deadline-driven environment.

The Job

• Lead month-end close activities for revenue-related accounts.
• Prepare revenue-related journal entries and balance sheet reconciliations.
• Perform detailed balance sheet fluctuation analysis and investigate variances.
• Ensure accurate and compliant revenue recognition in accordance with accounting standards.
• Utilize Oracle Cloud ERP to process contractual, billing, and unbilled revenue data.
• Support SOX compliance, internal controls testing, and audit documentation.
• Participate in system testing (UAT, enhancements, billing tests).
• Prepare management reports and support ad hoc financial analysis.
• Collaborate with stakeholders to minimize revenue leakage and improve processes.

Next Step:

• Send your updated cv at JiaYi.Lim@adecco.com
• Email Subject: Revenue Accounting Analyst (US Tech MNC)
• Only shortlisted candidates will be contacted

Lim Jia Yi

EA License No: 91C2918

Personnel Registration Number: R24119814

Our client is a global automotive components trading company. Due to their current expansion plans, they are looking for a Commercial Operations Analyst (Pricing & Quote Preparation) to join their team and support their high-performing regional operations. The company is located in the Central West area.

Job Responsibilities:

• Handle customer enquiries and support preparation of pricing estimates and quotations

• Coordinate with internal teams and external stakeholders to gather information required for quotation preparation

• Assist in reviewing pricing, ensuring accuracy and alignment with internal guidelines

• Liaise with customers, suppliers, and logistics partners to support coordination and operational alignment

• Assist in analysing customer demand, sales forecasts, and supply-related data for planning purposes

• Support budgeting activities, data analysis, and reporting for business planning purposes

• Prepare and support monthly reports and management reporting requirements

• Assist in shipment coordination and related operational arrangements when required

• Support documentation, data management, and administrative tasks related to commercial and planning activities

• Perform ad-hoc coordination tasks as required.

Requirements:

• Min Diploma in Supply Chain/Logistics/Business related studies or equivalent.

• Min 4 years’ relevant working experience in supply chain, logistics coordination, customer service, or trading operations.

• Proficient in Microsoft Office applications.

• Experience in quotation preparation or commercial support roles will be a plus but not mandatory.

• Familiarity with working with customers, suppliers, or logistics partners will be advantageous.

• Able to work independently, prioritize tasks, and manage multiple coordination activities simultaneously.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Requirements:

• Core Experience: Min 2 years of experience in Identity and Access Management (IAM) engineering or analysis within enterprise ICT environments.
• Platform Expertise: Hands-on experience with IAM/IGA tools (e.g., SailPoint, Saviynt, Okta) and Microsoft Entra ID (formerly Azure AD).
• Regulatory Knowledge: Familiarity with public sector cloud environments, GCC requirements, and data privacy laws (e.g., PDPA, GDPR) as they relate to identity.
• Protocols: Deep understanding of identity protocols including SAML 2.0, OAuth 2.0, OpenID Connect (OIDC), and SCIM.
• Directory Services: Strong proficiency in Active Directory (AD), LDAP, and Azure AD Connect.
• PAM Knowledge: Experience with Privileged Access Management (PAM) tools and managing "Just-In-Time" access is highly preferred.
• Automation: Experience using PowerShell, Bash, or Python for identity task automation and API integration.
• Infrastructure as Code: Experience managing identity configurations via Terraform or Bicep is an added advantage.
• Cloud Security: Familiarity with cloud-native security tools (AWS IAM, Azure Policy) and Zero Trust Architecture principles.
• Certifications: Professional certifications such as CIAM, CAMS, Microsoft Identity and Access Administrator (SC-300), Okta Certified Professional, or CISSP will be an added advantage.
• Soft Skills: Strong analytical skills for troubleshooting complex access issues and the ability to document technical identity workflows clearly.
• Education: Degree or Diploma in Computer Science, Cybersecurity, Information Technology, or related disciplines.

Job type- Permanent with Client

Responsibilities:

• Provide system enhancement support by following up progress with Head Office and Singapore, giving feedback, and supporting QA.
• Handle customer migration by making announcements, explaining data format requirements, and arranging penny tests.
• Manage interbank data exchange area migration by announcing to banks, clarifying data format requirements, and coordinating penny tests.
• Oversee overall task progress and resolve issues.
• Review To-Be plan documents in the project.
• Conduct Fit-Gap analysis.
• Define requirements from a Transaction Banking business perspective, summarize them, and provide feedback to the team.
• Arrange and lead internal and inter-departmental discussions with client departments.
• Collaborate with team members assigned to the project.

Requirements:

• Bachelor's degree in any related fields.
• Minimum with 5-8 years proven consulting or Business Analyst experience in a reputable or established consulting firm.
• Experience working and supporting client’s banking system projects is highly preferred.
• Experience as a Business Analyst or Consultant in banking, specifically in payments or transaction banking (cash management).
• Strong understanding of payment data formats such as MT101, MT103, pain.001, pacs.008, camt.053, camt.052, MT940, MT942.
• Strong consulting skills including logical thinking, issue resolution, communication, meeting facilitation, and documentation using Microsoft Excel and PowerPoint.
• Project management skills such as progress tracking, issue management, scope and change control, and vendor coordination.
• Motivation to study and quickly gain expertise in bank payment and Transaction Banking Cash areas as a Business Analyst is preferred.
• Good communication skill in both English and Japanese (Business-level proficiency as mandatory) to liaise with Japanese stakeholders and clients.
• High level of self-discipline, accountability, and motivation to learn the client’s business.
• Professional demeanor with the ability to proactively drive tasks and collaborate effectively with stakeholders.
• Experience in project management, including tracking progress, managing scope and issues, and vendor coordination is a plus.

Dear Applicant,

If you or someone you know isinterested, please send the CV directly to VeronicaE@evolutionjobs.sg (mostpreferred, as I may overlook some CVs due to the high volume).

Please note that visasponsorship is not available at this time.

JD

Key Responsibilities:

Youwill be part of PB platform delivery to ensure concise, coherent, consistentand quality delivery of the target business requirement.

• Responsible for the overall system analysis activities; ensures high quality deliverables and meeting project schedules.
• Address and resolve functional as well technical issues relating to the platform
• Ensure functional knowledge is propagated downward to the project technical and QA teams so that quality testing is conducted and followed through
• Support during testing phase of delivery to ensure the functional requirement is delivered as per FSD
• Engage with system vendors to ensure business requirements/functionalities are clear for delivery of FSD throughout the end-to-end project implementation phases

• Able to commit 4 days work 1 day off, 3 days work 1 day off schedule.
• 12 hours permanent shift
• Location: islandwide
• Salary Package:  $3,215 to $3,515 (Depends on experience)

Job Description:

• Incident Response, Manage Security & Safety Systems
• Prevent unauthorised entry into the premises
• Monitor CCTV
• Patrolling and clocking
• Access control duties

Requirements:

• Secondary education

Kelly Chong Reg No:R26161160

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Our client is a Computer and Network Security Industry. Due to business needs, they are now recruiting a Business Development Executive to be part of their Team for ongoing transformation projects. They are located in the West - easily accessible.

About the Role:

Are you passionate about technology and eager to drive business growth in a fast-evolving field? We are looking for a proactive and ambitious Business Development professional to play a key role in expanding our cyber-security portfolio across Singapore and the APAC region.

Responsibilities:

• Spot, evaluate, and pursue new business opportunities in priority industries and markets across the region.
• Develop and implement go-to-market strategies to accelerate the adoption of our cyber-security solutions.
• Build strong, consultative relationships with customers and partners, collaborating with internal technical teams when needed.

Requirements:

• Min Degree Cybersecurity, Computer Science, or a related field.
• Minimum 1 year of experience in business development or sales 

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R25157233 (Loh Pooi Keng)