Responsibilities:
Endpoint Protection
·      Administer, operate, and maintain Symantec Endpoint Protection Manager or Defender or any other end point security solution.
·      Deploy, configure, and manage endpoint protection policies, including anti-malware, IPS, firewall, and device control
·      Generate security posture reports regularly to identify gaps in protection and manage the end-to-end lifecycle of the Symantec agent.
·      Perform upgrades and roll outs during weekend maintenance window
User Support & Operations
·      Provide Level 2 / Level 3support for incidents and service requests
·      Monitor endpoint security alerts, investigate incidents, and perform root cause analysis
IT Service Management
·      Understands ITIL processes for Incident, Problem, Change Management
·      Create and update tickets with detailed documentation and resolution steps
·      Maintain SLAs and ensure timely ticket resolution
Documentation & Knowledge Management
·      Create and maintain technical documentation, knowledge articles, and standard operating procedures (SOPs)
·      Maintain runbooks for common operational tasks
Required skills and qualifications:
·      Singaporeans By Birth Only(Public Sector Client)
·      A degree in Computer Science, Information Technology, IT Security or a related field with at least 2-4 yearsof work experience
·      At least 1 year of experience with SEPM / Defender
·      Experience with Host Intrusion Prevention & Detection (HIPS / HIDS)
·      Experience with Windows and/or Linux (RedHat) system administration
·      Able to prioritize multiple tasks in a dynamic working environment, with strong communication and interpersonal skills
Preferred skills and qualifications:
·      Knowledge of Microsoft Defender is a bonus
·      Experience with scripting programming languages (e.g. PowerShell, Python) for automation.