Total 4,310 job vacancies in Singapore

Job Description:

• Build and maintain strong customer relationships, organising regular meetings and visits.
• Serve as the main point of contact for customers, ensuring timely resolution of issues and inquiries.
• Provide regular updates on the status of MRO events, including reports and delivery schedules.
• Share quotes, assist with invoicing preparation, and communicate any delays proactively.

Job Requirement:

• Minimum Diploma in Business/ Engineering or equivalent.
• Minimum 2 years of working experience in Customer Service in MRO industry

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

View/Repost Job Posting - Customer Service Manager

1. JOB DESCRIPTION

Job Title

Customer Service Manager

Occupation

Customer Service Manager

Job Description & Requirements

Duties & Responsibilities

1. Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely

2. Gathers customer information thoroughly and effectively, accesses and satisfies client demands

3. Educates the salon customers based on their real needs during their visit to the shop

4. Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters

5. Maintains a positive, empathetic, and professional attitude toward customers at all times

6. Attends to and communicates promptly to address customers’ queries at the most excellent approach

7. Acknowledges and resolves customer feedback and concerns

8. Knows products inside and out to answer product queries

9. Communicates and coordinates with team and management

10. Ensures customer satisfaction and increases customer retention

11. Gathers customer satisfaction levels and feedback on customer services for continuous improvement

12. Provides feedback on the efficiency of the operations and customer service process

Qualifications

• Bachelor’s Degree in Business, Commerce or relevant fields

• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity

• Consistently well-groomed according to the high appearance standards of the salon and the company

• High degree of professionalism in customer service

• Exceptional people skills

• High standards of customer communication skills

• Prior experience in the beauty line preferred

• Ability to stay calm and excellent in handling difficult customers

• Computer literate

2. SKILLS

Customer Retention Leadership Microsoft Office Customer Experience Customer Support Interpersonal Skills Customer Information Administration Communication SkillsExcelCustomer SatisfactionTeam Player Customer ServiceCustomer CommunicationCustomer ServicesCustomer Service Experience

3. KEY INFORMATION

Job Post Duration

30 Calendar Days

Number of Vacancies

10

Job Function

Personal Care / Beauty , customer service

Position Level

Manager

Minimum Years of Experience

3

Employment Type

Permanent, Full Time

Minimum Qualification Level

Bachelor's Degree or equivalent

Field of Study

Business & Administration n.e.c. (including entrepreneurship)

Monthly Salary Range (SGD)

$7,000 - $9,500

Government Support

No schemes selected

4. WORKPLACE DETAILS

Workplace Address

Local

Postal Code

228773

Block/House No.

20

Street Name

KRAMAT LANE

Building Name (optional)

UNITED HOUSE

5. SCREENING QUESTIONS

Job Responsibilities

• Handle customer enquiries via phone, email, and walk-in customers.
• Process sales orders, quotations, invoices, and related documents.
• Coordinate with internal departments to ensure smooth order fulfilment and customer satisfaction.
• Maintain accurate customer records and filing systems.
• Assist in scheduling appointments and administrative duties.
• Follow up on customer requests, payments, and outstanding matters.
• Provide general administrative support to the team and management.

Requirements

• Minimum 1 year of relevant experience in customer service and administrative support.
• Good communication and interpersonal skills.
• Self-motivated, responsible, and able to work independently.
• Strong team player with the ability to work cohesively with team members.
• Proficient in Microsoft Office applications.
• Positive attitude and willingness to learn.

Preferred Traits

• Customer-oriented with good problem-solving skills.
• Able to multitask and work in a fast-paced environment.
• Detail-oriented and organized.

What is INITIA?

The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series of new concept salons that blend with lifestyle and trends to provide unique and fascinating lounges.

Initia is not just doing beauty business alone, but it also has business in the F&B Industry and Art. It has been around for years and it has been working with local and many Korean companies in Singapore and in Malaysia.

We are hiring a Senior Customer Service Officer to manage customer queries and complaints. CSO mainly handles all customer related concerns, and complaints. Address all needs of our customers and ensure an exceptional guest experience.

DUTIES & RESPONSIBILITIES :

• Manage, mentor and coach the Customer Service team(all branches) with the team lead and other team members to achieve quality and productivity for optimal customer experience
• Continuously train and upskill existing and new Customer Service team, management team, stylists,and hair assistants to provide actionable feedback with meaningful career progression in the team.
• Recruit and structure the Customer Service team to ensure proper manpower support and thoughtful people’s management for sustainable development of the team
• Collaborate with the senior management team to share latest customer insights on the ground and provide suggestions on designing & curating the best user experience.
• Experienced customer service enthusiast – you’ve racked up at least 5 years of experience in bringing happiness to customers, with Customer Service team management experience. Experience in recruiting and building up a team with proper QA & training structure
• Attend and welcome visitors and customers by providing good customers service and maintains customer records and monitor their appointment
• Investigate and solve product and service complaints
• Follow the company procedures and regulations
• Implement & improve customers retention and also to bring in more new customers
• Helps to maintain clean, hygiene and cozy environment
• Assist in other area, if needed from time to time

QUALIFICATIONS :

• Must have 5-year proven working experience in customer service.
• Professional looking and well-groomed that best fits our salon image.
• Good and precise communication skills.
• Customer Service oriented and passionate about serving customers.
• Prior experience in the beauty line would be advantageous.
• Ability to stay calm and excellent in handling difficult customers.
• Comfortable using computers.

BENEFITS :

• Training for development is provided.
• Opportunity for career progression.
• Staff Discounts.
• Birthday Vouchers.
• Annual Leave, Marriage and Compassionate leaves.
• Good performance annual increment.
• Referral incentive.

Job Summary

The primary objective of the Inside Sales team member is to develop and improve Pentagon market share for new and existing businesses.

Role Overview

• Assist the sales team in preparing quotations, tender submissions and RFQ proposals for clients.
• Verify pricing, terms, and conditions for shipments awarded.
• Maintain an accurate level of data quality, ensuring that all systems are kept up to date promptly.
• Organize and maintain sales documentation, ensuring accessibility and completeness for reference.
• Coordinate with internal departments, such as operations and finance, to ensure seamless execution of sales processes and success of the business.

Requirement:

• Min Diploma holder
• Must have min 2 - 3 years experience in sales support and customer service, preferably in the freight forwarding or logistics industry or any of the Oil and Gas, EPC, and Marine industry
• Proficiency in Microsoft Office Suite, particularly Excel, for data analysis, reporting, and document preparation.
• Excellent communication and interpersonal skills, with a customer-focused approach and the ability to interact effectively with internal and external stakeholders.
• Knowledge of freight forwarding processes, terminology, and industry trends is desirable.
• Strong organizational skills and the ability to multitask, prioritize tasks, and meet deadlines in a dynamic work environment.
• Good team player, with an enthusiastic & proactive attitude

• Contact Centre Experience
• Customer Service Skills
• Ability to multitask / Willing to handle multiple service calls
• Ability to handle difficult customers
• Ability to draft a professional email response to a customer
• Familiar with Excel ( vlookup, pivot table) to generate reports
• Effectively bilingual ( English / Chinese)

Eligibility: Local/ PR
Employment Type: 2-year Contract (Renewable)
Operating Hours

• Monday to Friday: 8:30 AM – 8:30 PM
• Saturday: 8:30 AM – 1:00 PM
• Public Holidays: Off

Work Schedule (Shift-Based)

• Morning Shift: 8:30 AM – 4:30 PM
• Afternoon Shift: 11:30 AM – 8:30 PM
• Rotating between the 2 shifts

Hiring: Customer Service Executives!

Various locations available: Kovan / Bukit Timah / Tampines

Working hours: Mon-Fri 9am-6pm, Sat 9am-1pm (Alternate Saturday)

Salary range: $2300-$3200 per month (commensurate with experience)

Responsibilities:

• Respond to customer enquiries via phone calls or face to face
• Administration of enrolment; including preparation of documentations
• Conduct orientation
• Providing customers with details and information on course enquiries
• Liaise with parents on students' matters
• Operational duties of Customer Service department
• Coordinating and marketing of activities including road shows, preview talks and exhibitions
• Other duties as assigned by the Management

Requirements:

• Customer focused and proactive, able to communicate professionally and with confidence
• Resourceful team player with excellent interpersonal skills
• Must be willing to work extended hours during events/open house etc

Interested candidates, please send in your resume to: HR @ DIMENSIONS.EDU.SG & state in the subject as "Customer Service Executive (indicate locations here)".

We regret that only shortlisted candidates will be notified.

• Attend to frontline matters and be responsible when dealings with the public
• Attend to customers either by phone, face to face or electronic means
• Handle and resolve customer complaints professionally
• Keep records of customer interactions and transactions
• Update and maintain proper database and information system accurately
• Ascertain all relevant information received are accurate for proper registration
• Perform thorough customer verification and validation
• Responsible in collecting, verifying and managing information / data on the exhumation site area to ensure accuracy
• Perform field work operations at the cemetery
• Manage counterparts involved in the project implementation in accordance with the existing regulations
• Responsible to serve clients with utmost professionalism and efficiency
• Work in close coordination with contractors and diggers to ensure quality of work
• Communicate effectively with next-of-kin and families from diverse background
• Monitor and report on the rapidly changing conditions and environment at the exhumation site and ensure safety regulations are in place
• Demonstrate high level of maturity when faced with various challenges, obstacles and manage them with patience and diligence

Job Requirements

• Candidate must possess at least ‘O’ Levels/NITEC/Diploma in any field, preferably with hospitality or WSQ training for PGEMS. Past experience in field work and operational settings will be an added advantage. Entry level candidates are welcome to apply.
• Excellent interpersonal skills with the ability to remain calm and composed when dealing with difficult clients
• Possess the initiative to complete tasks and is meticulous, with an eye for details
• Class 3 driving license preferred
• Microsoft Office skills especially in Microsoft Word, Excel & PowerPoint

The SKILT Centre – the SpecialKids Intervention, Learning and Therapy Centre established in collaboration with SpecialKids Child Health & Development Clinic, provides a holistic series of programmes that target individuals aged 2 and upwards, through teenage years.

Service Relations Officer

As a Service Relation Officer, you will be the first point of contact for telephone, email, in-person, WhatsApp, and any other communication channel adopted.

Role & Responsibilities

• Greet and meet people coming into The SKILT Centre and direct them to appropriate areas
• Efficient handling of call inquiries and providing general information of services in The SKILT centre
• Screen telephone calls, emails, WhatsApp, and any other communication method adopted, record and relay messages
• Administer registration, take referrals, schedule appointments, and maintain efficient appointments time slots and package sessions
• Generate and calculate invoice, record, collect payment, and issuance of receipts on time
• Handle changes in billing, refunds, and credits.
• Handle closing, settlement, and payment collection
• Provide cross-coverage of other Service Relations Officer who may be on leave.
• Support operation functions as and when needed
• Monitor general hygiene and cleanliness of The SKILT Centre
• Any other ad-hoc duties assigned by the management

Requirement

• GCE ‘O’ Level or equivalent with 2 years’ working experience in administration, customer service and/or receptionist role
• Good interpersonal and communication skills
• Positive working attitude and customer centric mindset
• Meticulous and organised with attention to detail
• Ability to work independently and as a team.
• Enjoy working in fast-paced environment
• Proficient in MS Office
• Hard working and keen to learn
• Must be willing to commit to Saturday work

Work Hours & Location

Monday to Saturday

Bukit Timah - Crown Centre

Benefits

• Medical & Health insurance
• Professional Development
• AWS and Variable Bonus

Interested candidates please email to felicia_ng@theskiltcentre.com.sg

We regret only shortlisted candidates will be contacted.

The Company
AGIS Medical Supplies Pte Ltd, we import and distribute medical equipment including motorised wheelchair, mobility scooter, hospital bed and home nursing equipment. We are looking for service oriented candidate with a caring heart to join our dynamic team.

Office at 50 Kallang Pudding Road #07-08 Singapore 349326

Job Description

• To provide customer service and administrative support for order fulfilment, including scheduling delivery.
• Assist in processing application and documentation for equipment inspection and registration.
• General admin duty, update database and manage customer calls.

Requirements

·        ITE ,Nitec, N/O level, Diploma or equivalent

·        Basic MS Office skills

·        Good communication and attention to detail.

·        Some working experience in admin work and customer service will be an advantage.

·        Handle confidential information with integrity.

Benefits:

·        Attractive salary

·        5.5 days work with alternate Saturday off.

·        Annual Leave

·        Medical benefits

A leading 3PL warehousing and freight forwarding Company has vacancy for:

CUSTOMER SERVICE ASSISTANT

Job Description and Responsibilities

• Generate and process customer job instructions are in order and ensure that the job is carried out timely.
• Coordinate with warehouse operations team.
• Generate weekly and monthly Inventory, Stock & Billing reports.
• Interface with customers to answer queries.
• Proper verification, recording and documentation of all completed jobs.
• Any other duties as assigned.

Job Requirements

• At least 'O'Level or diploma and above.
• Preferably with at least 1 year of administrative & customer service experience.
• Able to read, write and speak English well.
• PC literate and good English proficiency.

Kindly include:-

• Past Salary
• Expected Salary
• Reasons for leaving current/past Employer

*Salary will be offered based on experience and education.

Job Responsibilities

• Inbound call handling for Accounts servicing, campaigns, products enquiries and helpdesk enquiries;

• Fulfillment follow through on case handling and with customers.

• Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job Requirements

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

• Good analytical skills; passion for working and is good in working with numbers.

• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

• Passion for working, responsible and with good working attitude.

• Proficient in PC skills including MS Office applications.

Job Description:

• Build and maintain strong customer relationships, organising regular meetings and visits.
• Serve as the main point of contact for customers, ensuring timely resolution of issues and inquiries.
• Provide regular updates on the status of MRO events, including reports and delivery schedules.
• Share quotes, assist with invoicing preparation, and communicate any delays proactively.

Job Requirement:

• Minimum Diploma in Business/ Engineering or equivalent.
• Minimum 2 years of working experience in Customer Service in MRO industry

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Part Time Customer Service Agent

• Assist with customer registration
• Answer customers' queries
• Administrative work
• Other ad-hoc duties assigned

Location: Central / West (Near MRT stations)
Work hours: 3pm to 7pm

Requirements:
Min Olevel and above
Able to work on weekdays / weekends
Able to work in July and commit 3 months
Training will be provided.
Students are welcome to apply

Interested candidates please send in your resume with mobile number and shortlisted candidates will be contacted within 2 weeks.

Job Description & Requirements

What is INITIA?

The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series of new concept salons that blend with lifestyle and trends to provide unique and fascinating lounges.

Initia is not just doing beauty business alone, but it also has business in the F&B Industry and Art. It has been around for years and it has been working with local and many Korean companies in Singapore and in Malaysia.

Our brands :

• Bada Hair (Previously known as Leekaja Beauty Salon)

• Walking on Sunshine

• You Are My Sunshine

• Ministry of Scalp Therapy

• F&B Brands

We are hiring additional Customer Service Officers.

He or she will be addressing the needs of all customers and ensures an exceptional guest experience.

If you're passionate and has a background in customer service, apply now! Be part of our growing Family!

ROLE OVERVIEW :

- Communicate with customers, understand their needs and attend to their queries

- Handle and resolve customers’ feedbacks and concerns

- Ensure a wonderful salon experience for our customers to increase customer retention

- Handling phone enquiries with etiquette

- Serving light refreshments to customers and attending to their needs

- Schedule customers’ appointments and other ad-hoc duties as assigned

- Gather customer satisfaction levels and feedback on customer services for continuous improvement

- Provide feedback and ideas to improve operations and enhance customer experience

- Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

WHAT WE ARE LOOKING FOR :

- Well-groomed and maintain a professional self that suits our salon image.

- Good and precise communication skills

- Service oriented and passionate about serving customers

- Prior experience in the beauty line would be advantageous

- Prefer can start immediately

WHAT TO EXPECT :

- Training is provided

- Opportunity for career progression

- Staff Discounts

- Birthday Vouchers

- Annual Leave, Marriage and Compassionate leaves

- Good performance annual increment

- Referral incentive

Working location: MNC company in the western part of Singapore

Hybrid working: 2 days working from home / 5 working day per week

Benefits: 21 days Annual Leave, in house gymnasium, inhouse canteen, medical and dental cover for staffs and dependent, Handphone and laptop provided by company

Company transport pick up at various MRT station (9 MRT station through out Singapore, Boon Lay . Chua Chu Kang . Clementi . Queenstown . Bedok. Punggol. Toa Payoh. Yishun. Serangoon . Ang Mo Kio (no one is expected to stay back after office hour but follow up require after office hour if any)

This is a fast pace working environment and staffs is expected to be able to follow up on urgent matters after office hours and also able to digests whole departmental email

General Purpose

The job holder is to handle all sales support and customer service activities of assigned

Main Job Tasks and Responsibilities

• Attend to inquiries regarding product availability, pricing, delivery surcharges, and lead time;
• Work with Sales to understand and execute pricing and supply and payment for each account
• Manage the order-to-delivery process to ensure smooth delivery, including
• coordination with customers, Sales, the global supply team, as well as delivery agents
• Fulfill delivery requirements for orders, coping with changes in delivery requirements and provide professional advice in relation to local geographical conditions and supply limitations
• Order follow-up activities, including submission of delivery notes for invoicing, chase and monitor outstanding payment
• Maintain continuous and positive rapport with customers, monitor account
• performance and any changes in assigned accounts

Requirement

• Excellent interaction capabilities and a proactive communicator
• Diploma level and above
• Proactive and takes initiative to solve issues and deliver results
• Good customer service
• Willing to work in the maritime industry. supply chain or shipping with a sense of urgency, Good time management
• Experience in the marine industry is an advantage, but not mandatory
• Strong in Excel and other MS office applications
• Self-motivated, confident, able to work independently, and effective in communication

Chan Chee Meng

07C3069

R1110620

Core Responsibilities:

Counter Duties

• Handle all duties required at the ISC counter, including end-to-end fulfillment for departure and/or arrival orders.
• Receive and process orders accurately and timely on Warehouse Management System (WMS). Perform thorough check on item description, quantity and customer information.
• Monitor order status and coordinate with merchants and runners to ensure timely fulfillment of orders.
• Maintain accurate records of inventory movements, monitor stock levels at the counter, perform stock counts eg. PWP, GWP, coupons and report discrepancies promptly.
• Assist with Changi Rewards membership enquiries, redemptions, and other marketing campaign giveaways as stipulated by CAG. Attend to customers’ enquiries at the counter and upsell commercial services (e.g. Shopping Concierge Services, Changi Rewards, etc.).
• Ensure compliance with SOPs and service standards.

Runner Duties

• Responsible for the transfer, delivery and/or collection of items within terminals (counters, merchants, and NT backroom), ensuring orders are correct and quality checks are performed.

Checker Duties

• Pick, pack and organize items for pick-up or delivery, ensuring accuracy and timeliness of orders

Other Duties

• Perform housekeeping duties and always ensure cleanliness of the counter and backroom.
  Assist with any other duties as assigned by management.

12 hours shift, 4 days work week

Select 1 fixed shift:
10am - 10pm  OR
10pm - 10am

Job Summary

We are a pest control company with stable growth seeking two administrative service personnel who share our commitment to sincere public service.

Responsibilities

• Respond promptly to customer queries to deliver excellent customer service
• Coordinate with relevant departments and staff to resolve customer requests and feedback professionally and timely
• Manage customer feedback and recovery processes to enhance customer satisfaction
• Prepare and process invoices accurately and on schedule
• Organize and maintain customer contact and sales data efficiently
• Perform daily administrative duties as assigned to support operations

Company Overview

THE WRITER'S PLACE has built a trusted reputation as Singapore’s specialist in English Creative Writing for primary school students since 2009. With over 5,000 students empowered and counting, it is known as The School of Writing by parents. Focused composition lessons are fun, interactive, and designed to make learning easy while driving examination success! Our top-notch curriculum helps students boost their English grades with students often improving by at least one AL band—some even making the leap from AL2 to AL1. Recognised as “Best in Honing Creative Writing Skills” by Parents World Singapore, The Writer’s Place is committed to championing young writers; nurturing mastery in English!

Job Summary

Join THE WRITER'S PLACE as a Customer Service (Part-time) to assist with administrative and operational tasks in a dynamic tuition centre environment.

Responsibilities

• Support daily administrative and operational tasks to maintain smooth centre functioning
• Communicate effectively in English and Mandarin to liaise with diverse customers
• Manage multiple tasks efficiently while maintaining attention to detail and solving problems as they arise
• Duration: 3 months (3 weekday + 1 Saturday)
• Tues-Fri: 10am-730pm
• Saturday: 830am-530pm

Required competencies and certifications

• Ability to work during tuition centre operation hours, including weekday evenings and Saturdays
• Proficiency in English and Mandarin for customer communication

Preferred competencies and qualifications

• Strong organisational skills with the ability to manage multiple priorities
• Self-driven with initiative
  

Other Information

Work days/Location:

• Centre closed on Mondays, Sundays, and Public Holidays
• Locations: Woodlands Galaxy Community Club (5 min walk from Admiralty MRT) and Junction 10 mall (Bukit Panjang MRT)
  

Join us if you can be a driver of success! Interested candidates, please send your resume along with expected salary. We regret that only shortlisted candidates will be notified.

OFFICER, DEFECTS MANAGEMENT & CUSTOMER SERVICE

SUMMARY:

• Ensure that Company policies and procedures and legislative obligations are strictly adhered to with particular focus on security and safety related issues.
• Ensure ticket inspection checks are carried out on bus services and the Penalty Fee Regime is enforced.
• Assist in Service Control related duties
• Assist in cash-handling duties
• Be on the alert for anti-social behaviour and activities that may pose a risk to the security and safety of, employees, visitors and members of the public.
• Participate in emergency evacuation and security exercises and responses.
• Provide a high standard of customer service at all times.
• Assist with management of vehicular and passenger traffic flows within Bus Interchanges.
• Provide direction to passengers and assist with resource deployment during provision of Bus Bridging.
• Respond to emergency situations in accordance with the Security Plan and procedures;

PRINCIPAL RESPONSIBILITIES AND AUTHORITIES:

• Ensuring that Company policies and procedures are strictly followed;
• Comply with all safety requirements in line with Company policy;
• Ensure the health, safety, security, environmental and fire safety policies and procedures are strictly adhered to;
• Report all accidents and incidents using the Company’s reporting procedures;
• Attend to Service Control related duties, which may also include rendering assistance to our Depot and Interchange Supervisors.
• Be on the alert for any instances of anti-social behaviour and activities that may pose a risk to the security and safety of employees, visitors and members of the public;
• Provide a high standard of customer service at all times;
• Responsible for communicating with customers and offering help, advice and guidance as applicable;
• Responsible for responding to any customer enquiries which may include complaints, take responsibility for dealing with and resolving the complaint;
• Act in a friendly and professional manner to employees, customers and members of the public;
• Responsible for the enforcement of the Penalty Fee Regime in accordance with the Public Transport Council Act;
• Perform ticket inspection checks and impose penalty fees where required;
• Provide reports detailing fare evasion rates on Tower Transit operated bus services;
• Attend and manage incident scenes as required to provide support and assistance to passengers, staff and other road users in liaison with the relevant authorities and agencies;
• Maintain a high level of integrity when processing cash handling on behalf of the Company;
• Provide traffic control where necessary at interchanges and incident scenes;
• Assist with management of vehicle lots and traffic flows at Bus Interchanges and depots;
• Management of passenger flows within Bus Interchanges including crowd control where necessary;
• Provide direction to passengers and assist with resource deployment during provision of Bus Bridging.
• Respond to emergency situations in accordance with the Security Plan and procedures;
• Assist in reducing anti-social behaviour at Company controlled sites, and
• Participate in Emergency Drills and Evacuation exercises as required.
• Provide assistance, advice and guidance to Bus Captains on traffic and on-board incidents, fare disputes and matters relevant to bus operations;
• Assist with diversion of affected bus services for incidents and planned events

SKILLS, EXPERIENCE, CONDITIONS SPECIFICATION:

• Be able to demonstrate a good track record of customer service, demonstrating compassion and empathy for persons with disabilities;
• Senior first aid certificate;
• Detailed knowledge of security procedures and protocols;
• Excellent communication skills and the ability to effectively communicate with visitors and employees whose first language is not English;
• Be well presented and be seen as an ambassador for the Company;
• Successfully completed the Company’s Customer Service Officer and Transport Security Officer Training Programme.
• Be of good character to pass screening by the security agency on behalf of the Public Transport Council
• Have the aptitude to undertake the training for appointment to the role of Public Transport Official (PTO);
• Have well developed communication skills and are also trained in conflict resolution
• Holds a valid 2B license, as he/she will need to ride company bike.

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Tuition Centre in Ang Mo Kio Requires Customer Service & Admin Team Lead

Customer Service & Admin Team Lead

Job Description:


1. Team Leadership & Supervision

• Lead, manage, and support a team of three (3) Customer Service & Admin Specialists in their daily responsibilities.

• Lead regular team huddles to brief the team on updates, operational instructions, and expectations.

• Allocate tasks, set priorities, and ensure all work is completed accurately and on time.

• Monitor team performance, provide coaching and guidance, and ensure consistent customer service standards.

• Act as the first point of escalation for administrative issues before involving the Head of Operations.

• Ensure SOPs and workflows are followed, and identify opportunities for continuous improvement to increase efficiency.

2. Centre Management & Frontline Experience

• Oversee daily centre operations, ensuring the centre is neat, organised, and welcoming at all times.

• Greet and engage students and parents in a friendly and professional manner, while ensuring the team upholds the same service standard.

• Manage monthly pantry supply orders (including F&B and cleaning supplies) and coordinate with cleaning vendors to maintain centre cleanliness.

• Take ownership of the centre’s day-to-day cleanliness and overall physical presentation.

3. Daily Operations & Customer Handling

• Handle customer enquiries across all channels, including phone, text, walk-ins, social media, and email.

• Ensure timely responses and satisfactory resolution of customer feedback and concerns.

• Step in to manage complex or sensitive cases and escalate when necessary.

• Prepare and send clear, timely communications to parents and students regarding programmes, schedules, fees, and centre updates, including last-minute changes.

• Assist in organising events and promotional activities (e.g. webinars) to attract new students and retain existing ones, in collaboration with the marketing team.

4. Student Administration, Billing & Records

• Process student registrations, course enrolments, and payment matters accurately and in a timely manner.

• Prepare and issue monthly billing invoices to parents and follow up on payment matters.

• Maintain and audit student and staff records in the iEduCentre system, ensuring data accuracy through both direct input and team oversight.

5. Escalation, Reporting & Support

• Act as the first point of escalation for operational and customer-related issues.

• Report regularly to the Head of Operations on admin operations, recurring issues, and team performance.

• Support ad-hoc operational needs and assist other departments when required.

6. Tutor & Academic Administrative Support

• Assist tutors with administrative matters when necessary, including the printing of class materials and mailing of study resources to students.

Requirements:

Minimum Diploma

Working hours : 4 weekdays (12.45pm to 9.15pm) + 1 weekend (Sat) (9am - 7pm)

Passionate in customer service

2-3 years experience in customer service

Experience in a supervisory role will be good

Confident and tactful in handling customer’s needs

Strong interpersonal and communication skills

Positive work attitude, self-driven, independent, team player with a strong service mindset

Meticulous and systematic with administrative procedures

Skilled in basic office skills (excel, word) and computing skills

Prior experience in frontline customer service jobs will be a bonus

Able to handle difficult customers confidently

Job Description:

• In charge of preparation and processing of sales order and handling of documentations
• Responsible ensuring the accuracy in documents and emails as well as preventing errors and maintaining smooth operations
• In charge of following up on the status of sales orders, payment checks as well as liaison with the relevant departments and organisation
• Responsible in supporting teamwork and assist with ad-hoc task

Job Requirement:

• Minimum Diploma in Business Adminstration or relevant
• Minimum 2 years of working experience in sales support / customer service with knowledge of shipping terms and export documentation
• Letter of Credit knowledge will be a advantage

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Title: Customer Service (ID4809)
Location: Boon Lay (Penjuru)
Working Hours: 5.5 days work: Monday to Friday: 8:30am – 5.30pm, Saturday : 8:00am – 12.30pm
Salary: :$2500-$2800

Customer Service
Key Responsibilities
• Act as the main point of contact for assigned clients on daily operations including inbound, outbound, and inventory matters.
• Perform accurate data entry and transactions in the Warehouse Management System (WMS).
• Handle order processing: receiving, putaway, picking, packing, cancellations, etc.
• Monitor and maintain inventory accuracy, including preparation for stock takes and audits.
• Prepare timely and accurate monthly reports and billing documents in coordination with the accounts team.
• Respond to customer inquiries promptly and professionally via email or phone.
• Ensure compliance with workplace safety and security protocols.
• Maintain proper documentation and filing systems for audits and traceability.
• Uphold housekeeping and 5S standards in the office area.
• Support internal and external audits as required.