A Front Counter Crew focuses on customer service and operations, including greeting and assisting customers, taking orders, processing payments, maintaining cleanliness, and ensuring customer satisfaction. Key responsibilities involve efficient and accurate order handling, maintaining a positive attitude, following health and safety standards, and contributing to a smooth front-of-house operation.

Responsibilities

• Handle cash and credit card transactions, operate point-of-sale (POS) systems, and ensure accuracy in payments.
• Maintain a clean and organized dining area, serving areas, and the front counter itself.
• Communicate effectively with back-of-house (BOH) and other front-of-house (FOH) team members to ensure smooth operations.
• Adhere to all health and safety guidelines, including proper food handling.
• Monitor and restock supplies, ensure an adequate supply of items, and rotate stock using the First-In, First-Out (FIFO) method.

Any other jobs or duties assigned by the Manager from time to time.

Job Requirements:

• Basic IT knowledge, ability to handle the POS system.
• Money sensitive.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment.
• Basic math and cash handling experience.
• Ability to stand for long periods.
• Flexibility to work weekends and holidays.
• Familiarity with food hygiene and sanitation procedures.

Customer Service Officer

Job Description

We are a dynamic company with 20 years in the beauty industry. We currently have 9 outlets across Singapore with 3 brands thus you will be introduced and expected to contribute to value add to the interesting marketing concepts suited for both the Beauty and Wellness industry.

Responsibilities

·        The candidate is expected to make outbound calls to customers and to respond to inbound enquiries from leads, giving a basic introduction of Company’s latest promotions with the aim of maximising the take-up of these promotions.

·        Respond to customer inquiries via phone, email, and chat in a timely and professional manner, in both English and Chinese (to liaise with Chinese-speaking customers).

·        Scheduling service appointments for customers and follow up Identify and escalate complex issues to appropriate departments for resolution

·        Collaborate with team members to improve policies and customer service processes

·        Address customers’ complaints in a timely and professional manner. Conduct first level investigation into customers’complaints, identify expectation gap and work with service team members on service recovery aiming towards customer satisfaction.

·        Build customer loyalty and retention by delivering the unique customer service experience

·        Update activity reports (Documentation of calls for tracking, monitoring and follow-up)

·        Maintain accurate records and reports on customer interactions and feedback

·        Strong teamwork and interpersonal skills to work effectively with colleagues.

·        Assist in ad hoc administrative duties

Requirements

·        Singaporean, Permanent Resident or candidates with full working rights for Singapore.

·        Must be able to converse fluently over the phone, and read and write in English and Chinese (to liaise with Chinese-speaking customers).

·        Must be proficient in MS Word and MS Excel

·        At least 1 year customer service or telemarketing experience

·        Skilled in negotiation, listen attentively,identify callers’ needs, and remain composed even when dealing with agitated customers

·        Minimum GCE ‘N’ Level

·        Able to commit retail hours (Tuesday to Saturday, 11am – 8pm)

·        Requires a sense of urgency

·        Able to work independently with minimal supervision

·        Good team player, positive attitude and willing to learn

What We Offer

·         Up to $2800 monthly salary, depending on experience of candidate  

·         Full Time (5 days work week) / Flexiblehours (Tuesday to Saturday, 11am –
8pm)

·         Staff discounts and privileges from all PhoenixRise outlets 

·         Office located near Tai Seng MRT (Circle Line)

·         Clean, quiet and comfortable working environment

Job Description

• Plan, schedule, and coordinate activities to ensure timely progress and optimize productivity.
• Act as the primary point of contact for client inquiries and feedback.
• Act as a liaison between clients, supplier and other third parties.
• Ensure a positive client experience by addressing concerns and providing personalized service.
• Documentation and Reporting.
• Prepare and submit progress updates, reports, and documentation to relevant parties.
• Monitor the availability and allocation of manpower and materials etc.
• Ensure adherence to workplace safety regulations and company policies.
• Undertake any other duties assigned by management from time to time.

Requirements

• Proactive, adaptable, and eager to learn
• Strong attention to detail and accuracy
• Possess a critical-thinking ability
• Effective time management
• Excellent communication and interpersonal skills for liaising with clients or any third parties
• Problem-solving ability with attention to detail and strong organizational skills
• Well-organized with the ability to manage tasks independently or collaborate within a team
• Ability to handle challenges calmly and effectively in a fast-paced environment
• Passion for delivering exceptional client service
• Willingness to stay updated on industry trends and best practices
• Willing to attend calls or travel island-wide when necessary with own transport arrangement
• Flexibility to work varied schedules, including weekends or holidays
• Able to attend emergency call due to works needs beyond offive hours
• 6 working days

We are regret that only shortlisted candidates will be notified.

Job Description

• Plan, schedule, and coordinate activities to ensure timely progress and optimize productivity.
• Act as the primary point of contact for client inquiries and feedback.
• Act as a liaison between clients, supplier and other third parties.
• Ensure a positive client experience by addressing concerns and providing personalized service.
• Documentation and Reporting.
• Prepare and submit progress updates, reports, and documentation to relevant parties.
• Monitor the availability and allocation of manpower and materials etc.
• Ensure adherence to workplace safety regulations and company policies.

Requirements

• Proactive, adaptable, and eager to learn
• Strong attention to detail and accuracy
• Possess a critical-thinking ability
• Effective time management
• Excellent communication and interpersonal skills for liaising with clients or any third parties
• At least 1 year related experience
• Problem-solving ability with attention to detail and strong organizational skills
• Well-organized with the ability to manage tasks independently or collaborate within a team
• Ability to handle challenges calmly and effectively in a fast-paced environment
• Passion for delivering exceptional client service
• Willingness to stay updated on industry trends and best practices
• Willing to attend calls or travel island-wide when necessary
• Flexibility to work varied schedules, including weekends or holidays
• 6 working days

We are regret that only shortlisted candidates will benotified.

ABOUT UNRAVEL CARBON

Unravel Carbon is an enterprise software for tracking and reducing greenhouse gas emissions, with a focus on helping companies decarbonise and develop strong climate change strategies. Our measurement platform specialises in Scope 3 emissions and with supply chains that extend into Asia-Pacific, with then supporting parts of the platform to provide data for climate related decision making and documenting climate risk disclosures. Our mission is to enable the participation of all companies, big and small, in the global fight against climate change. And we want to do it the 21st century way—automated, painless, and beautiful.

Unravel brings together climate expertise and software/data experts with a passion to solve the world’s most pressing issue—climate change. Collectively, our leadership team has launched and invested in multiple companies, and are now combining their experience and knowledge here at Unravel Carbon. We focus on ensuring our product and delivery are world-class from a climate change and sustainability point of view, with the supporting team of software, product and data ensuring we build high-quality technology tools to support. Our aim is to provide organisations with the tools and data they need to make excellent climate-related decisions.

We are backed by some of the world’s best funds and investors and were part of Y Combinator’s W22 batch. 

Unravel was founded in 2021 with headquarters in Singapore and operations across Asia-Pacific

ABOUT THE ROLE

Unravel Carbon is seeking a seasoned Customer Success Lead to build and own our customer success function from the ground up. This is a senior, strategic role for a proven operator who thrives in early-stage environments and can simultaneously shape the systems, metrics, and culture of CS while delivering outstanding outcomes for a growing portfolio of enterprise customers.

You will be the first dedicated CS leader at Unravel Carbon, which means you will define what great customer success looks like here. Your primary commercial objective is growing annual contract values across the existing customer base—expanding relationships to include new features, modules, and services over time. Alongside revenue expansion, you will own onboarding, training, health monitoring, and the processes that keep customers achieving measurable sustainability outcomes on our platform.

This role sits at the intersection of commercial growth, customer advocacy, and operational excellence. You will work closely with Sales, Product, Engineering, and our Sustainability team to ensure customers receive exceptional value—and that Unravel Carbon can demonstrate it.

Responsibilities

Build the Customer Success Function

• Design and implement the end-to-end customer success operating model at Unravel Carbon, covering processes, tooling, playbooks, and team structure to support a scaling enterprise SaaS business

• Define and own all key CS metrics: net revenue retention (NRR), gross revenue retention (GRR), customer health scores, time-to-value, adoption rates, and customer satisfaction (CSAT/NPS)

• Establish and maintain a single source of truth for customer data and health across the organisation, working with HubSpot and other tooling to surface actionable insights

• Build and iterate on CS playbooks for onboarding, expansion, renewal, escalation, and churn prevention—creating repeatable, scalable processes that will serve as the foundation as the team grows

• Develop and own the training and enablement library for customers, including platform walkthroughs, best practice guides, onboarding materials, and sustainability-focused use-case documentation

Drive Revenue Expansion

• Own and grow annual contract values across the customer base through strategic upsell and cross-sell of new features, modules, and professional services

• Develop and execute account expansion plans for each customer, identifying opportunities to deepen platform adoption and increase commercial scope in line with their evolving sustainability needs

• Partner with Sales on renewal strategy and pipeline, ensuring seamless handoffs and a coordinated approach to account growth

• Conduct regular executive-level business reviews with customers, co-creating mutual success plans and aligning on commercial and sustainability objectives

• Monitor and proactively address leading indicators of churn risk, ensuring all at-risk accounts have documented recovery plans

Onboard and Enable Customers

• Lead and continuously improve the onboarding experience for new enterprise customers, ensuring fast and seamless time-to-value from contract signature through to live, active usage of the platform

• Guide customers through data preparation, integration, and configuration in close collaboration with our data and engineering teams

• Deliver onboarding workshops and training sessions tailored to customer stakeholder groups—from sustainability managers to C-suite executives—ensuring broad organisational adoption

• Create and maintain a comprehensive, up-to-date library of onboarding and training materials, including written guides, video walkthroughs, and self-service resources

Maintain Customer Health and Advocacy

• Go the extra mile to make our customers feel valued, seen and appreciated

• Be the trusted partner to your customer, providing them guidance and best practices to maximise the value of using Unravel Carbon; this could include running training, workshops, advising the customer on usage of the platform, positioning product features and best practices to accelerate customers time to value and growth

• Monitor customer health continuously using defined health score frameworks, intervening proactively when usage or engagement signals risk

• Serve as the primary escalation point for complex customer issues, coordinating internally to ensure fast and effective resolution

• Champion the voice of the customer internally—synthesising feedback into actionable product and service recommendations for the Product, Engineering, and Sustainability teams

• Foster deep, multi-threaded relationships within customer organisations to build strong champions, increase retention, and generate referrals and case study opportunities

ABOUT YOU

• 8+ years of experience in Customer Success, Account Management, or Client Services within enterprise SaaS or B2B technology—with demonstrable progression into senior or lead roles

• Proven track record of building or significantly scaling a CS function, including designing processes, tooling stacks, and team playbooks from an early or nascent stage

• Strong commercial acumen with a track record of driving net revenue retention and growing annual contract values through expansion; you are comfortable owning an expansion number

• Deep expertise in customer health frameworks, lifecycle management, and the metrics that define CS excellence (NRR, GRR, CSAT, time-to-value, adoption scores)

• Exceptional executive-level communication and stakeholder management skills—you are equally comfortable running a technical data session with an ESG analyst and presenting outcomes to a CFO

• Hands-on experience with CS and CRM tooling (HubSpot, Salesforce, Gainsight, Totango, or similar), and the ability to instrument and report on CS performance

• Entrepreneurial mindset: you thrive with ambiguity, take ownership instinctively, and see an under-defined environment as an opportunity rather than a barrier

• Ability to build subject-matter credibility in climate and sustainability—you do not need to be an expert on day one, but you must engage credibly and learn quickly in a domain that matters deeply to our customers

• Required skills:

• Exceptional written and oral communication skills 

  Skills / Exp with MS PowerPoint / Google Slides / HubSpot & other tech platforms as needed

  AI-forward - with the ability to use cutting edge tools to assist with workflows and execution

  Lateral thinker - can see opportunities and ‘join the dots’ when searching for multiple key  contact points in a large, multi divisional enterprises’.

  Tenacity; can push through objections to find novel and creative ways to connect with target enterprises

• Beneficial skills:

• Existing knowledge of carbon accounting, GHG Protocol, or ESG disclosure frameworks (TCFD, CSRD, SGX climate reporting)

  Experience working in a climate technology, sustainability software, or impact-driven startup

  Familiarity with regulatory disclosure requirements in the Asia-Pacific region

YOUR WORK STYLE

• Strategically commercial: you keep revenue growth and customer outcomes in your mind simultaneously, understanding that they are inseparable

• Builder’s mentality: you design systems and processes that are simple enough to work today and robust enough to scale as the team grows

• Data-driven and analytical: you make decisions grounded in data, build dashboards that tell a clear story, and use metrics to prioritise your time and your team’s efforts

• Collaborative and cross-functional: you operate with a high degree of trust and transparency across Sales, Product, Engineering, and Sustainability teams

• Customer-centric: you go the extra mile to make customers feel valued and seen, and you build relationships that extend beyond the platform

• Self-sufficient and autonomous: you are energised by the opportunity to define your own operating environment and do not need heavy oversight to deliver

• Purpose-driven: you are motivated by climate impact and can articulate why this mission matters to customers, prospects, and colleagues

YOUR PREFERRED BACKGROUND

A Bachelor’s degree in Business, Marketing, Environmental Science, Sustainability, or a related field, or equivalent professional experience. A Master’s degree or professional qualification in sustainability, climate, or technology is advantageous. Minimum 8 years of progressive experience in enterprise B2B Customer Success or Account Management, with at least 3 years in a lead or senior individual-contributor capacity with ownership of commercial outcomes.

WHAT WE OFFER YOU

• A competitive base salary and performance-linked incentive package tied directly to the commercial and customer success outcomes you own

• The opportunity to define and own a critical function at an early-stage, high-growth climate technology company—your work will be visible, impactful, and formative for the business

• A mission that matters: every customer you retain and every contract you grow represents real progress on corporate decarbonisation in Asia

• A collaborative, multi-cultural team with deep expertise in software, data, and climate—backed by world-class investors

We nurture a culture that allows you to thrive, where your skills can be honed and your ideas will be heard, and where collaboration across teams and with global partners is the default.

• Assist service staff in daily operations without customer interaction
• Thoroughly sanitise and prepare tables before guests arrive
• Replenish items such as tableware, condiments and water as and when during operations
• Clear tableware and reset tables after guests leave
• Clear soiled dishes at clearing stations which includes scraping and segregating of tableware
• Ensure the safety of guests and colleagues when performing duties
• Maintain the cleanliness of the restaurant at all times

Any other jobs or duties assigned by the Restaurant Manager from time to time.

Working Location: 670 Edgefield Plains

The Administrative Executive will be responsible to the Centre Leader for all administrative details related to the day-to-day operations of the centre and provide customer care services to students and their parents during their stay with the school.

Job Roles & Responsibilities

1. Administration:

Support the centre with data entry of child transactions into Little Lives and ECDA CMS system. This includes:

• Child Transactions: Enrolment, Withdrawal, Transfer, Change of Program, Student Pass Application, Promotion of Children

• Subsidy applications in CMS for all new and existing cases

• Update of school fees changes in CMS at child level (yearly)

• Update of vacancy status in CMS

• Retrieval of documents for audit purpose

• Handles queries from existing and new parents and provide support whenever needed

• Liaise with both external and internal stakeholders such as ECDA subsidy officers, licensing officers, financial assistance officers to facilitate and resolve enrolment and subsidy/financial assistance application issues

• Responsible for proper storage of stationary and uniforms

• Perform general clerical duties

• Support operational work flow

• Upkeeping of children's P file

2. Enrolment:

• Maintaining a waiting list, calling parents up for enrolment when a vacancy arises

• Follow up with parents on the documents needed for enrolment

• Planning of orientation sessions for new enrolment

3. Finance:

• Issuing of ad-hoc invoices, e.g. first-time payment, uniforms purchase etc

• Checking of monthly fee invoices

• Creating of monthly GIRO deduction listing, updating of monthly payment

• GSII monthly reconciliation

• Adding the correct subsidies discount for each child

• Follow-up on discrepancies for any over-payment or under-payment of subsidy as well as subsidies adjustments in CMS

• Petty cash handling

4. Customer Service

• Meet and greet parents, students and visitors at the school

• Provide proper information about school fees and programs

• Handle calls/emails/walk-ins enquiries from existing and new parents

• Taking charge of the centre's inbox

5. Procurement

• Purchase items from suppliers for capital expenditures, kitchen, stationery, events, etc Prepare Expenditure Requisition Forms and obtain price quotations from suppliers

Job Requirements

• Minimum 3 GCE ‘O’ levels with at least B4 in English and credit in a second language

• At least 2 years of experience in an administrative role

• Good interpersonal skills, able to relate to people from different culture and languages

• Good written and verbal communication skills

• Able to work independently, multi-task and adapt quickly in a fast-paced environment

• Able to handle confidential information with discretion and integrity

• Proficient in MSOffice Applications

We offer a competitive remuneration package plus benefits to the right candidate. Suitably qualified applicants are invited to send your updated resume in via APPLY NOW button.

Job Summary

You will attend to customer enquiries and provide effective service to meet their needs. You will manage and resolve customer complaints, assist with order-related issues, and coordinate with internal teams and external parties to ensure timely and accurate order processing.

Responsibilities

• Respond promptly to customer enquiries to identify and address their needs
• Manage and resolve customer complaints to maintain satisfaction and loyalty
• Use product knowledge to deliver clear and helpful customer service
• Assist customers in resolving issues related to orders and inquiries
• Process daily orders accurately and in detail to ensure smooth operations
• Communicate effectively with various departments and external parties to coordinate timely and accurate order fulfillment
• Support leaders by performing ad-hoc duties as assigned

Required competencies and certifications

• Proficient in both written and spoken English and Mandarin to communicate clearly with customers
• Proficient in Microsoft Office to manage documentation and communication

Preferred competencies and qualifications

• Prior experience in customer service to handle customer interactions effectively

Job Description

• To conduct services on ground but not limited to servicing, food ordering, reservations, cashiering duties etc
• To undergo trainings for the skill sets of non-supervisory roles to understand and perform the functions
• To undergo trainings for supervisory roles and responsibilities so as to be able to lead and manage both operations and management
• Complete all trainings and acquire the knowledge and skills to perform independently within the targeted timeline up to Assistant Manager
• Perform duties in the best interest of the Company, ensuring that the corporate Vision, Mission statement and Values are upheld
• Ensuring all policies and procedures of the company are followed accordingly
• Any other jobs or duties assigned by the Restaurant Manager from time to time

Job Requirements

• Minimum 1 year working experience in Food & Beverages industry
• Fresh Graduates are welcomed to apply too
• Possess good working Attitude
• Team player with good interpersonal communication skills, positive attitude, enthusiasm, and initiative

Core Responsibilities

• Man the briyani kiosk and ensure smooth daily stall operations
• Prepare and serve briyani, curries and side dishes according to standard portions
• Handle cashiering duties, including POS operation, payment collection, and simple end-of-day cash tally
• Maintain food quality, freshness, and hygiene standards throughout service
• Refill food items, condiments, utensils, and packaging materials during operating hours
• Ensure cleanliness of the stall, service counter, equipment, and surrounding area
• Assist with opening and closing procedures (food prep, stock check, cleaning, equipment start-up/shutdown)
• Provide friendly customer service, including recommendations and handling customer queries
• Support basic inventory tasks such as stock rotation, receiving supplies, and reporting low stock
• Follow food safety guidelines and maintain proper temperature control for hot food items

Requirements

• Minimum educational qualification of ‘O’ or ‘N’ level.
• Possess a valid Food Hygiene Certificate (mandatory)
• Possess a professional and approachable demeanour
• Maintain professional grooming and hygiene standards in accordance with company and food safety requirements
• Possess fluency in both oral and written English
• Ability to work under pressure.
• Ability to work on shift schedule.
• Possess good communication and interpersonal skills.
• Ability to speak Japanese or Korean is an advantage to assist international customers

Service

• Serving Food & Beverages
• Clear dishes and change tables settings for next customers
• Ensuring Cleanliness of outlets

Bar

• Prepare Sandwich, snacks or any other food items at the bar
• Prepare given range of beverages/alcohols upon receiving orders
• Prepare desserts and garnish dessert items
• Maintain sanitary environment at bar area

We are looking for a hands-on Field Service & Assembly Technician to assemble, install, test, maintain, and troubleshoot industrial equipment. The role involves both workshop-based assembly work and on-site customer support.

Duties & Responsibilities:

• Assemble mechanical and electrical equipment according to drawings and work instructions.

• Perform wiring, tubing, and mechanical fitting.

• Conduct equipment testing and quality checks.

• Maintain assembly and test records.

• Install equipment at customer sites.

• Perform commissioning and Site Acceptance Testing (SAT).

• Troubleshoot, resolve equipment issues, carry out preventive maintenance and calibration.

• Prepare service reports after each visit.

• Provide technical support and equipment operation guidance.

• Work closely with customers and internal teams to resolve issues.

• Follow company safety procedures and site safety requirements, use tools and equipment safely and correctly.

• Maintain a clean and organized work area.

• Follow company quality standards and procedures.

• Other ad-hoc duties as assigned by supervisor/manager.

Job Requirements:

• ITE/Diploma or equivalent in Electrical/Electronics/Mechanical/Mechatronic/Industrial Automation with relevant experience.

• Able to read mechanical drawings and electrical diagrams.

• Basic electrical wiring and troubleshooting knowledge.

• Willing to travel locally and overseas when required.

• Prior experience in equipment assembly, maintenance, or field service will be an additional advantage.

• Familiarity with PLCs, HMIs, sensors, and instrumentation is an advantage.

• Self-motivated and able to work independently with minimal supervision.

• Good communication skills.

About the Role

Are you an engineer who enjoys solving real-world problems and working hands-on with advanced technology?

We are looking for motivated Field Service Engineers (Application) to support and deliver high-performance semiconductor solutions across customer sites in Asia.

In this role, you won’t just design from behind a desk — you will be on the front line, installing systems, troubleshooting complex issues, and working directly with customers to optimize performance and deliver impactful solutions.

What You’ll Be Doing

You’ll play acritical role in ensuring our systems perform reliably in real-world environments by: