Total 51 job vacancies in Singapore

Summary

The Customer Services Assistant assists customers at check-in counters, ensuring passenger details match travel documents and handling issues related to flight operations and automated check-in systems. They comply with safety standards, report breaches, and work in shifts to support 24/7 flight schedules. The role requires physical strength for lifting baggage, good communication skills, and the ability to handle passengers with special needs. They act as service ambassadors, responding professionally to complaints.

Duties and Responsibilities

• Provide quality customer services

• Service customers at the check-in counters

• Verify passengers' identities at the gates

• Verify information on travel documents, passports and/or visas

• Provide support to special needs customers

• Handle customer issues regarding irregular flight operations

• Process customer documentation

• Handle customer issues regarding automated check-in systems

• Uphold safety and/or security standards

• Interpret and follow individual safety and/or security standards in the workplace

• Identify and report breaches of safety and/or security standards in the workplace

Requirements

• Minimum GCE 5 “N” levels and above

• Customer service experience preferred

Job Summary

The primary objective of the Inside Sales team member is to develop and improve Pentagon market share for new and existing businesses.

Role Overview

• Assist the sales team in preparing quotations, tender submissions and RFQ proposals for clients.
• Verify pricing, terms, and conditions for shipments awarded.
• Maintain an accurate level of data quality, ensuring that all systems are kept up to date promptly.
• Organize and maintain sales documentation, ensuring accessibility and completeness for reference.
• Coordinate with internal departments, such as operations and finance, to ensure seamless execution of sales processes and success of the business.

Requirement:

• Min Diploma holder
• Must have min 2 - 3 years experience in sales support and customer service, preferably in the freight forwarding or logistics industry or any of the Oil and Gas, EPC, and Marine industry
• Proficiency in Microsoft Office Suite, particularly Excel, for data analysis, reporting, and document preparation.
• Excellent communication and interpersonal skills, with a customer-focused approach and the ability to interact effectively with internal and external stakeholders.
• Knowledge of freight forwarding processes, terminology, and industry trends is desirable.
• Strong organizational skills and the ability to multitask, prioritize tasks, and meet deadlines in a dynamic work environment.
• Good team player, with an enthusiastic & proactive attitude

Core Responsibilities:

Counter Duties

• Handle all duties required at the ISC counter, including end-to-end fulfillment for departure and/or arrival orders.
• Receive and process orders accurately and timely on Warehouse Management System (WMS). Perform thorough check on item description, quantity and customer information.
• Monitor order status and coordinate with merchants and runners to ensure timely fulfillment of orders.
• Maintain accurate records of inventory movements, monitor stock levels at the counter, perform stock counts eg. PWP, GWP, coupons and report discrepancies promptly.
• Assist with Changi Rewards membership enquiries, redemptions, and other marketing campaign giveaways as stipulated by CAG. Attend to customers’ enquiries at the counter and upsell commercial services (e.g. Shopping Concierge Services, Changi Rewards, etc.).
• Ensure compliance with SOPs and service standards.

Runner Duties

• Responsible for the transfer, delivery and/or collection of items within terminals (counters, merchants, and NT backroom), ensuring orders are correct and quality checks are performed.

Checker Duties

• Pick, pack and organize items for pick-up or delivery, ensuring accuracy and timeliness of orders

Other Duties

• Perform housekeeping duties and always ensure cleanliness of the counter and backroom.
  Assist with any other duties as assigned by management.

12 hours shift, 4 days work week

Select 1 fixed shift:
10am - 10pm  OR
10pm - 10am

·      Manage end-to-end airfreight forwardingshipments, including booking, documentation, coordination with airlines andground handlers, customs clearance (for imports), export documentation,billing, and shipment closure.

·      Act as the primary point of contact forcustomers regarding import and export shipments, providing timely updates,handling inquiries, and resolving operational issues.

·      Coordinate with airlines, ground handlingagents, trucking partners, and customs authorities to ensure smooth shipmentexecution and compliance with regulations.

·      Monitor and ensure compliance with service levelagreements (SLAs), key performance indicators (KPIs), and internal operationalprocedures.

·      Take ownership of complex or high-valueshipments, proactively resolving delays, documentation discrepancies, orcustoms queries.

·      Identify operational bottlenecks and recommendprocess improvements to enhance efficiency, accuracy, and customersatisfaction.

·      Maintain accurate shipment records, reports, andregulatory documentation for internal, customer, and regulatory purposes.

·      Support and guide junior customer service staffin airfreight forwarding procedures, shipment documentation, and bestpractices.

·      Escalate unresolved customer or operationalissues to management, ensuring appropriate follow-up.

Required Skills & Competencies:

• Solid knowledge of airfreight import processes, documentation, and customs requirements.
• Strong operational and problem-solving skills, with the ability to manage multiple airfreight import shipments simultaneously.
• Excellent customer service skills with a professional and proactive approach.
• Good communication and coordination skills to work effectively with internal teams, carriers, and customers.
• Detail-oriented with strong organizational skills and ability to follow through on tasks independently.
• Previous hands-on experience in using Cargowise system is preferred.

Other Info

WorkingLocation:      40 Alps AvenueSingapore 498781

Workinghours:            0900hrs-1730hrs(Mon-Fri), 0900hrs-1300hrs (Alt Sat)

Responsibilities:

• Handle inbound and outbound calls related to stakeholder matters, visit bookings, policies, procedures and general enquiries.
• Provide clear and accurate information in accordance with client’s guidelines &ensure compliance with data protection, security and operational procedures.
• Assist callers with appointment scheduling, visit arrangements and document verification.
• Escalate complex, sensitive or security-related matters to relevant officers or departments.
• Maintain strict confidentiality of stakeholder and organisational information.
• Record and update case details accurately in the system.
• Manage feedback, complaints and appeals professionally and empathetically.
• Support administrative duties such as data entry, report generation and follow-up coordination when necessary.
• Adhere to service level standards and performance KPIs.
• Verify caller identity and authorisation before releasing any controlled information.
• Manage difficult or confrontational callers professionally while maintaining authority and control.

Requirements:

• Minimum GCE'O' level qualification or equivalent
• Minimum 1 year experience in a call centre setting is advantageous
• Proficient in relevant computer applications i.e. Microsoft Office
• Able to speak and write more than one language
• Must be able to handle stress extremely well
• Good verbal communication skills

Other Information:

• Monthly basic salary range of $2,000 to $2,300
• Employment is subject to confirmation after 12 weeks of probation
• Training is provided
• Official working hours are from Mondays to Fridays, from 8.30am to 5pm, and Saturdays from 8.30am to 12.30pm
• Workplace is at Upper Changi area of Singapore (more information during the interview)
• Recruitment is subject to background check and clearance

Summary

The Customer Services Assistant assists customers at check-in counters, ensuring passenger details match travel documents and handling issues related to flight operations and automated check-in systems. They comply with safety standards, report breaches, and work in shifts to support 24/7 flight schedules. The role requires physical strength for lifting baggage, good communication skills, and the ability to handle passengers with special needs. They act as service ambassadors, responding professionally to complaints.

Duties and Responsibilities

• Provide quality customer services

• Service customers at the check-in counters

• Verify passengers' identities at the gates

• Verify information on travel documents, passports and/or visas

• Provide support to special needs customers

• Handle customer issues regarding irregular flight operations

• Process customer documentation

• Handle customer issues regarding automated check-in systems

• Uphold safety and/or security standards

• Interpret and follow individual safety and/or security standards in the workplace

• Identify and report breaches of safety and/or security standards in the workplace

Requirements

• Minimum GCE 5 “N” levels and above

• Customer service experience preferred

Key Responsibilities

• Develop and optimize concrete mix designs for various applications inready-mix, precast, high-strength, etc.
• Conduct laboratory trials and testing (slump, compressive strength, settingtime, durability, etc.
• Evaluate and approve raw materials such as cement, aggregates, and admixtures
• Perform plant trials and ensure smooth transition from lab to production
• Troubleshoot concrete-related issues at plant and construction sites
• Provide technical support to production and project teams
• Analyze test data and prepare technical reports
• Ensure compliance with relevant standards
• Research and develop new products and sustainable concrete solutions

PreferredSkills

• Experience in R&D or product development
• Knowledge in green concrete / SCM materials (fly ash, slag)
• Experience with batching plant operations
• Experience in other building material example Flooring, epoxy mortar,injection, waterproofing etc.

Requirements

• Minimum 5 years of sales experience in construction, building materials, or engineering industry  
• Diploma or Degree in Engineering (Civil/Chemical preferred)
• Proficient in Microsoft Office (Excel & PowerPoint)
• Possess Class 3 driving licence and own vehicle
• Willing to travel within the region

Core Responsibilities:

-Observe assigned work area and/or other work areas, locate unused trolleys left by passengers.

-Collect unused trolleys using basic planning methods to gather, stack and move trolleys to designated Trolley Staging Point(s).

-Transport unused trolleys using lightweight transport machinery or manually transporting them.

-Practice caution and watch for passengers/structures (i.e. chairs) while moving unused trolleys to designated Trolley Staging Point(s).

-Ensure minimum number of trolleys is always available at the designated Trolley Staging Point(s) located within assigned work area.

Job Specifications (Qualifications/Experiences):

- Adaptable to change and a good team player.
- A valid Class 2/3 license is preferred.
- Experience with equipment such as forklifts is advantageous

10.20pm - 6.40am

Job Description

Successful candidate will be supporting the sales team with rates and shipment bookings.

Job Scope

• Attending to client enquires and needs.
• Collaborating with team members in providing appropriate freight solutions.
Following through, executing and reviewing freight jobs.
• Maintaining strong relations between industry players and stakeholders.
• Refining and the process along the way, working towards a win-win solution for both clients and company. 


Requirements:

Minimum GCE ‘O’ Level

Good working knowledge of MS Office applications (Excel, Word, PowerPoint, Outlook)

Good communication and interpersonal skills

Service orientated with good initiative

Able to commit for overtime when required

Experience not required as On Job Training will be provided

Benefits:

· Working Hours:

Monday to Friday: 10.00am to 6.00pm

Sat.: 9.00am to 1.00pm (Alternate Sat, Work from Home)

· Attractive Remuneration Package (Basic, Performance Bonuses)

· Career Advancement

· Training Opportunities

· Medical and Insurance Coverage

We are seeking a Service Advisor to act as the key link between our customers and workshop team, ensuring a smooth and transparent vehicle service experience from intake to completion. If you have a passion for cars, enjoy helping customers, and are looking to build a rewarding career in the automotive industry, we invite you to join our team and grow with us.

Key Responsibilities:

• Serve as the primary point of contact for customers throughout the repair and servicing process.
• Liaise closely with workshop technicians to review inspection findings and repair requirements.
• Evaluate whether repairs are chargeable, covered under warranty, or eligible for goodwill support.
• Generate accurate repair quotations and clearly explain technical findings, repair recommendations, timelines, and associated costs to customers.
• Accurately translate customer-reported issues into detailed, actionable work orders for the technician team.
• Monitor repair progress and coordinate with workshop colleagues to ensure jobs are completed within the committed timeline.
• Proactively provide customers with updates regarding repair status, additional findings, delays, or completion schedules.
• Prepare job cards, service reports, invoices, and related service documentation.
• Hand over completed vehicles to customers and explain the repairs carried out, along with any maintenance recommendations.
• Maintain a high standard of customer satisfaction by providing professional and responsive service.

Key requirements:

• Minimum 1–2 years of experience in automotive service advisory, customer service, or a related field.
• Possess a valid Singapore Class 3 Driving Licence.
• Good understanding of vehicle systems, servicing, and repair processes.
• Strong communication and interpersonal skills.
• Customer-oriented with a professional, patient, and positive attitude.

Job Descriptions

• Standby/Onsite to attend to service calls and customers’ needs
• Project coordination involving handling progress schedule of projects, assist with schedule and placement of work orders of new/ongoing projects
• Site inspection and ensure the quality of work are achieved and comply with authorities/customers’ needs
• Monitor project plans, handle customers’ complaints, offering appropriate solutions and alternatives to ensure customer satisfaction and resolutions
• Manage large numbers of incoming calls
• Liaise and coordinate with relevant personnel (Sub-contractors, Suppliers, and Clients) to coordinate and service projects and to ensure the smooth running of projects to ensure regulations are achieved and comply with.
• Prepare relevant documents, drawings, and service reports to assist in projects for submission.
• May be required to work on-site on certain weekends if there is a shutdown, to supervise projects, and assist colleagues
• Prepare post projects documentation reports after projects have been completed and gather data to analyze any shortfall in customer satisfaction, in order to ensure and achieve better customer satisfaction in the future
• Servicing, following up, and establishing a strong relationship and bond with existing customers to ensure customers’ satisfaction is being met and a long-term relationship is formed.

Job Requirements

• Candidate must possess at least Higher Secondary/Pre-U/A Level College. Bonus if possess Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in Engineering or equivalent.
• Required Language(s): English
• Required Skill(s): Customer Services, Project Management, and Coordination
• Preferably some experience in Customer Service and Project Coordination
• Highly organized, flexible, and able to work independently as well as in a group
• Detail orientated, works with a high degree of accuracy and ability to multitask and meet deadlines

Summary
The Maintenance Technician I/II is responsible for repairing and maintaining work at Technical Services to ensure high equipment availability and reliability with safety and optimum cost.

Duties And Responsibilities

• Carry out servicing, inspection, repair& maintenance of vehicle & equipment

• Carry out tasks as assigned by Supervisor

• Learn all type of operational check and tasking on all type of equipment for PM

• Input spares/parts required into Workshop Parts Request online form

• Ensure spare replacement is authorized

• Lead by example and demonstrate good work practices to junior technicians

• Follow safety policies, practices, administration etc. Compliance & enforcement

• Key in detailed completed task into SAP in an orderly and timely manner
  Requirements

• Minimum NITEC / Higher NITEC in Motor Vehicle / Mechatronic or Diesel Mechanic

• Preferably with relevant working experience and knowledge in Mechanical, Electrical/Electronic & Pneumatic

• Must possess minimum LTA Class 3 driving license and above

Responsibilities:

• Coordinate and monitor daily operational activities for aviation and logistics services.
• Liaise with airlines, airport authorities, ground handlers, transport providers, and vendors to ensure smooth cargo and operational movements.
• Support flight operations, cargo handling, documentation, and shipment coordination activities.
• Ensure timely execution of operational requirements and adherence to customer service standards.
• Prepare, verify, and maintain operational and shipping documentation accurately.
• Ensure compliance with aviation regulations, safety standards, customs requirements, and company SOPs.
• Monitor and ensure proper filing and record keeping of operational documents.
• Assist in handling operational audits and regulatory inspections when required.
• Communicate with customers and stakeholders regarding shipment status, operational updates, and issue resolution.
• Coordinate with service providers and vendors to ensure operational efficiency and timely service delivery.
• Support escalation handling and resolve operational issues promptly.
• Monitor operational KPIs and prepare operational reports as required.
• Support process improvement initiatives to enhance operational efficiency and service quality.
• Assist management with operational planning, scheduling, and resource coordination.
• Participate in operational meetings and provide operational updates when required.

Requirements:

• Minimum Diploma in Logistics Management / Supply Chain / Business or related discipline.
• Meticulous and possess positive attitude
• Team player with strong interpersonal skills.
• Good verbal and written communication skills
• Flexible and adaptable
• Proficient in computer skills - MS Word, Excel

Working Location: Changi Cargo Complex

• Dip or Degree in Occupational Safety & Health, Environmental Science, Engineering, or a related discipline.
• Possess a valid WSH/HSE certification (e.g. WSH Coordinator, WSH Officer, or equivalent).
• Min 2 years of relevant HSE/WSH working experience.
• Knowledge of Singapore workplace safety regulations and risk management practices.
• Good communication and report writing skills.
• Proficient in Microsoft Office applications.
• Able to work independently and work closely with site teams and stakeholders
• Ensure compliance with workplace health, safety, and environmental (HSE) regulations and company policies.
• Conduct regular site inspections and identify unsafe conditions and practices.
• Carry out risk assessments and recommend control measures.
• Conduct safety inductions, toolbox meetings, and safety awareness training.
• Investigate incidents, accidents, and near misses, and prepare reports.
• Maintain HSE records, permits, training records, and safety documentation.
• Monitor contractors and workers to ensure compliance with safety requirements and proper use of PPE.
• Support internal and external audits, inspections, and regulatory compliance activities.

(We regret that only shortlisted candidates will be notified)

MOM License No:02C4416
MOM Reg No: R1102566

About The Winslow

Website: www.thewinslow.com.sg

The Winslow is a residential care facility operating under the Ministry of Health, Singapore, Outpatient Medical Service (OMS) framework, with a care model that functions similarly to a step-down care environment. We support individuals requiring structured care, recovery, and rehabilitation in a safe, discreet, and hospitality-driven setting.


Designation: Recovery Coach

Reports to: Clinical Director, The Winslow


Summary of Role:

As a Recovery Coach, you will walk alongside clients through their journey of change and healing. You will offer guidance, encouragement, and hope, drawing on both professional understanding and, where appropriate, lived experience. Working closely with the clinical and operations teams, you will help clients build motivation, strengthen recovery skills, and reconnect with what gives their lives meaning.

Key Responsibilities:

Building Supportive Relationships

• Establish and maintain a trusting, respectful, and supportive relationship with clients.

• Provide one-to-one support to help clients explore challenges, identify strengths, and stay engaged in their recovery.

• Share personal reflections and recovery insights appropriately to inspire hope and demonstrate that recovery is possible.

• Celebrate clients' progress and milestones while offering encouragement through setbacks.
  

  Supporting Recovery Planning

• Work with the clinical team to assess clients' needs, strengths, and goals, contributing to a personalised recovery plan.

• Assist with screenings, risk assessments, and detox support as part of the multidisciplinary care process.

• Help clients translate treatment goals into practical daily actions that promote wellness and accountability.
  

  Facilitating Groups and Programme Activities

• Co-facilitate group sessions, workshops, and activities that focus on relapse prevention, coping strategies, and building life skills.

• Encourage participation in peer support groups, helping clients connect with recovery communities beyond treatment.

• Support the smooth running of the daily programme and contribute to a positive, therapeutic environment.
  

  Outreach and Aftercare Support

• When needed, conduct home or hospital visits to provide continuity of support and encouragement.

• Assist in coordinating referrals and community linkages that strengthen clients' aftercare and social support networks.
  

  Crisis Support and Documentation

• Offer calm, compassionate crisis intervention for clients experiencing emotional distress or relapse triggers.

• Keep clear, accurate, and confidential records of client interactions, recovery goals, and progress in line with centre policies.
  

  Team Collaboration and Growth

• Work closely with therapists, doctors, nurses, and operations staff to ensure integrated and holistic care.

• Take part in team meetings, training, and supervision to reflect, learn, and contribute to service improvement.

• Stay informed about new developments in addiction recovery and continue to grow professionally and personally in this work.

• Carry out any other duties related to the role as directed by the Clinical Director.
  
  
  Requirements:

  • Able to write and speak fluent English; other languages are a plus
  • Passionate about supporting individuals with addictions and mental health conditions
  • Preferably with personal lived experience of addiction recovery
  • Preferably with some experience in working in mental health environment
  • Strong empathy, communication and active listening skills
  • Volunteer experience and certified training in addiction work is a plus

Job Description:

1.     Provide quality customer service support to customer over email and phone

2.     Perform Sales Order Management for Customers

3.     Download PO from Customer portal

4.     Create Sales Order in Epicor system

5.     Prepare POD for Customer Shipment

6.     Extract and tabulate data for monthly reporting

7.     Ensure proper documentation records and filling

8.     Download quotation for OEM parts and Raw Material

9.     Download drawing and BOM from Customer website

10. Update price in Costing List

11. Quote management for customers

Preferred competencies and qualifications

• Minimum 2-3 years of experience in order processing to ensure familiarity with sales order workflows
• Proactive attitude with the ability to take initiative and work diligently
• Proficient in Excel functions including V-lookup, Pivot Tables, and basic formulas to analyze and organize data effectively

The moment a guest makes an enquiry to the Call Centre, they will be in for a surprise. As a Call Centre Manager, you’ll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations as well as handling their Rooms Reservations. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Work together with the Front Office Manager to manage, train and make improvements to the overall guest experience.

• Be pro-active in day to day operations for Call Centre

• Ensuring emails are responded in a timely manner

• Agree on and implement actions to make improvements to both internal and external customer service.

• Maximize sales and revenue for the hotel by maintaining a sales attitude at all times.

• Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the related department.

• Follow-up with guests to ensure satisfaction with problem resolution (service recovery).

• Maintain guest history records to assist with returning guests.

• Make sure all guest requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.

• Be available to assist on duty in the hotels during any busy days or special events.

• Be proactive towards guests, assist them with any reasonable requests, and train all team members to anticipate guests’ needs.

• Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.

• Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.

• Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.

• Ensure that we provide on time wake-up call services for hotel guests.

• Familiar with hotel operating system especially Opera PMS, HotSOS, PABX, table management system and Micros system.

• Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.

• Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.

• Record all equipment and be familiar with the system and functions.

• Describe, assign and delegate duties and authorities for the operation of the department at all times.

• Plan and coordinate with the team, ensure adequate resources are available.

• Coordinate with relevant departments to ensure request is followed-up and ensures follow-up procedures are maintained.

• Communicate effectively with the F&B and Culinary teams to ensure in-room dining quality is as per hotel standard.

• Be completely familiar with all emergency procedures and the fire system, ensuring that all Communications team members are familiar with the procedures too.

• Ensure handovers information to the next shift.

• Maintain in-depth technical knowledge and skills required for the job.

• Maintain guest histories to assist with returning guests.

• Attend and participate in regular operational and hotel meetings.

• Carry out any other reasonable duties and responsibilities as requested by the Front Office Manager.

• Understand the goals of the hotel and the department’s role in achieving them, communicating the goals to the team.

• Understand departmental objectives for self and team, and work together to achieve the goal accordingly.

• Keep the team up to date about departmental, hotel and company activities through regular communication meetings and memos including special events and promotions in the restaurants and bars.

• Be aware of potential highs and lows in the business.

• Complete regular financial and operating reports, as required or requested by the Front Office Manager.

• Follow company control procedures, controlling costs without compromising standards.

• Keep self-up to date and Introduce appropriate product knowledge courses to the team.

• Understand relevant Health & Safety legislations and their implications on the department’s operation.

• Communicate to the team their responsibilities within Health & Safety, ensuring that safe and healthy working practices are implemented at all times.

• Maintain personal presentation to hotel and comply with IHG standards.

• Ensure that all reporting and servicing deadlines are met on a timely basis.

• Adhere to the hotel’s security and emergency policies and procedures

What we need from you

• A minimum qualification of O levels of equivalent

• At least 3 years of experience in the a supervisory level, including management experience 

• Strong sense of responsibility and self-motivation.

• Patient and responsible to solve all problems.

• Able to work under great physical and mental pressure.

• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.

• Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.

• Must speak fluent English. Other languages will be an added advantage

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.

JOB DESCRIPTION

• To assist the Customer Service Supervisor in the daily operational tasks

• To promptly handle Customer’s & Overseas enquiries on Air Export Booking / Air Import arrangements

• Liaise with Airlines / Co-loaders for space booking

• Liaise with transporters on cargo collections / deliveries

• To service assigned customers as 1 contact window for both import/export

• To liaise with overseas agents on the various requirements and rates

• To ensure compliance with customer’s Standard Operating Procedures

• To complete job invoicing and permit declarations for Air Import / Export jobs

 REQUIREMENTS

• Diploma/ Degree preferred

• Minimum 3 years' experience in freight forwarding with air freight and/or with master co-loader knowledge

• Team player with strong operational knowledge

• Possess good customer service & coordination skills

• Possess excellent communication and interpersonal skills

• Pleasant/Positive personality, self motivated with a desire to excel

• Proficient in MS Office

• Ability to work independently

• DGR trained will be an advantage

Job Overview

We are seeking a proactive, customer-focused Service Advisor to join our automotive service team. You will be the key link between our customers and workshop technicians, responsible for ensuring a seamless service experience from start to finish.

Key Responsibilities

• Receive and review the customer’s service file from the front desk team.
• Conduct a detailed consultation with the customer to understand their concerns and issues.
• Analyse the nature of the problem to determine whether it is due to:
  Normal wear and tear
  Premature or unexpected malfunction
• Liaise with workshop technicians for a technical review and inspection.
• Determine if repairs are:
  Chargeable (out of warranty or wear-related)
  Complimentary (under warranty or goodwill basis)
• Clearly explain technical issues and proposed solutions to customers.
• Provide cost estimates, obtain approval, and manage job authorisation.
• Track and update customers on job progress and estimated completion times.
• Prepare job cards, service reports, and final documentation.
• Coordinate smooth vehicle handover upon job completion.
• Ensure customer satisfaction throughout the service experience.

Requirements

• Nitec in Automotive Engineering or equivalent qualification
• GCE ‘O’/‘N’/‘A’ Levels or Diploma holders welcome
• Minimum 1–2 years of experience as a service advisor or in customer service in an automotive environment
• Sound knowledge of vehicle systems and repair processes
• Strong interpersonal, communication, and customer service skills
• Well-organized, with good time management and multitasking abilities
• Proficient in Microsoft Office and workshop management systems
• Valid Class 3 driving licence

Working Hours:

• Monday to Friday: 9:00 AM – 6:00 PM
• Saturday: 9:00 AM – 3:00 PM

Staff Benefits:

• Daily Staff Pickup: 11-seater transport provided from Pasir Ris MRT
• Opportunities for career development and on-the-job training
• Supportive team and positive work environment
• Attractive staff incentives and potential bonuses

Key Responsibilities

Oversees support services to GIS customers for specific IT service or set of services.  Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction.  

Completes root cause analysis of outages or incident trends (often working with managed services partner). Approves preventative actions 

Using monitoring data analysis of specific IT service or set of services for availability and performance, develops plans to implement recommendations to improve or change technology. 

Manages complex problems and outages which are escalated from other team members.  Services as technical subject matter expert.  

Configures IT technology and executes complex changes while following standard operating procedures and change/release management policies.

Works with vendors and management to develop plans for the life cycle of the product 

Ensure that service/product is meeting customer needs and initiates training, documentation and marketing to improve full value of the service/product is realized.  

Represent IT Service for change management and enterprise architecture discussions. 

Requirements:

• Should have 8 - 10 years of experience in SAP EWM module and at least 2 end to end implementation experience.

• Experience in designing complex warehouse setup, solutions evaluation, validation, and deployment.

• Key areas of expertise – Inbound, outbound, replenishment, physical inventory, warehouse automation & RF functionality.

• Sound knowledge on EWM-PP, EWM-QM and EWM-SD process integration. Nice to have MES system integration knowledge.

• Vast experience and knowledge on interfaces, should have experience on EDI/IDOC communications between SAP & Non-SAP systems

• Extensive work experience in Logistics Execution (LE) Module includes Shipping Points, Routes, Leg Determinations, Shipping Point Determination, Picking, Packing.

• Thorough understanding of industry best business practices and business requirements to effectively use the functionality of SAP WM / EWM Modules.

• Partnering with key Business and IT stakeholders to outlay the global design of Extended Warehouse Management and delivery of the design globally.

• Provide system support and maintenance with standards and process set within the Services Delivery model

• Proven problem-solving, analytical thinking and working effectively in cross-functional teams.

Location: Changi Cargo

Working Hour: Mon - Fri, 9am-6pm

Job Scope:

To Assist In Customer Service Dept Reporting To Team Manager
Must Be Self Movitated And Able To Work Independently
Must Have The Passion In Learning And To Accept This Task
Some Knowledge In Air And Sea Logistics Is An Advantage
To Handle All Customers Rating For Both Air And Sea
To Liaise With Air And Sea Carriers
To Liaise With Customers
To Handle All Sea Documentation Work Like Bookings, Bl Etc(If Required)

Requirements:
Min O Level

Able To Write and Speak Good English
Able To Use and Handle Microsoft Office And All Emails

Job Summary

The primary objective of the Inside Sales team member is to develop and improve Pentagon market share for new and existing businesses.

Role Overview

• Assist the sales team in preparing quotations, tender submissions and RFQ proposals for clients.
• Verify pricing, terms, and conditions for shipments awarded.
• Maintain an accurate level of data quality, ensuring that all systems are kept up to date promptly.
• Organize and maintain sales documentation, ensuring accessibility and completeness for reference.
• Coordinate with internal departments, such as operations and finance, to ensure seamless execution of sales processes and success of the business.

Requirement:

• Min Diploma holder
• Must have min 2 - 3 years experience in sales support and customer service, preferably in the freight forwarding or logistics industry or any of the Oil and Gas, EPC, and Marine industry
• Proficiency in Microsoft Office Suite, particularly Excel, for data analysis, reporting, and document preparation.
• Excellent communication and interpersonal skills, with a customer-focused approach and the ability to interact effectively with internal and external stakeholders.
• Knowledge of freight forwarding processes, terminology, and industry trends is desirable.
• Strong organizational skills and the ability to multitask, prioritize tasks, and meet deadlines in a dynamic work environment.
• Good team player, with an enthusiastic & proactive attitude

Job Highlights

• Be part of a global leader in Augmented Hospitality and Tourism.
• Staff Discounts at over 3500 hotels globally
• Staff Travel Discounts with Qantas Airways

Overview of Duties

• Providing friendly and efficient food and beverage service that meets the guests’ expectations.

Main Responsibilities

• Ensure excellent and professional service at all times.
• Perform the tasks of order taking and maximize sales opportunities through knowledge of product. Ensure accuracy by repeating order(s) to the guests
• Ensure that dockets are written clearly and correctly so the kitchen can fulfill their duties effectively.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance; ensure items are announced.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• Other duties as required and outlined by the Assistant Lounge Manager and (or) Supervisor.

Experience & Skills

• Possess Diploma in Tourism/Hospitality or equivalent.
• Minimum 1 year of related experience preferably in Hospitality/Hotel/Lounge/F&B operations
• Applicants must possess a valid WSQ Food Hygiene certificate.

Job Responsibilities:

1.    Serve as a focal point of contact for customer on aircraft status monitoring, work progression and smooth
running of FH3P daily operations.

2.    Updating of flight schedules into WATS and ensure that all re-timed flights are manually amended in WATS.

3.    Ensure precise and on time communication regarding all schedule disruptions with customers.

4.    Generate daily flight movement report.

5.    Ensure that EOHFs are correctly raised for all chargeable transits.

6.    Collating seasonal flight schedules

7.    Scanning and forwarding of tech logs/fuel chits/TR check sheets to MCC/airlines.

8.    Monitor and manage incoming telex and emails from Airlines regarding changes to a/c type, equipment,
work requirements to ensure customers’ requests are processed.

9.    Follow through with differing post-flight operating procedures, depending on the airline requirement.

10. Send delay reports to customer MCC, update delay reports into CAMS and consolidate all reports for weekly
reporting.

11. Keep track of all details regarding AOG and Ad-hoc requests

12. Performs such other duties as assigned to him/her by the Customer Response Executive (CRE)

Job requirements:

1.    Minimum ITE Certificate / Diploma in any discipline

2.    Possess good communication skills

3.    Good experience in MS Office (Word, Excel, Powerpoint)

4.    Able to work under pressure

5.    Able to work 12 hours rotating shift work (Includingweekends and Public Holidays)

• Responsible for assigned inbound shipments in Singapore.
• Manage & update all import discrepancies.
• Promptly handle customer inquiries, complaints, and feedback.
• Coordinate with the origin country in case of any discrepancy...
• All emails are to be replied to in a timely manner, but not later than the end of the business day.
• Resolves product or service problems by clarifying the customer’s complaint, determining the root cause of the problem, and selecting and explaining the best solution to solve the problem.
• Ensure all import shipments are handed over to a third party for SG delivery as per the required service.
• Identify the service codes (ADC and eADC) for correct billing.
• Coordinate with Ops to print labels for Ninja van & TCK couriers.
• Responsible for any return shipment or export to LHR, HKG, or TPE
• Manage & handle all undelivered shipments.
• Ensure the weekly KPI for POD closure is maintained at 98% completion by running a daily report and liaising with delivery vendors.
• Ensure all local and international pickups are arranged under Ad-hoc

Good Comand over English / Chinese Language