• Responsible for efficiency and profitability functions of all phases of the restaurant.
• Work closely with the Management and Group Kitchen Manager and Kitchen Manager
• in reviewing of menus and highlighting popular dishes, as well as eliminating less popular dishes.
• Carry out Food and Beverage-related projects assigned.
• Review competitors’ sales promotions and discuss with Group Kitchen Manager
• and Kitchen Manager on new popular items served in other restaurants.
• Feedback to management on operation requirements, setbacks, sales and
• general progress of operations.
• Perform confirmation and annual appraisal for all rank and file.
• Ensure that all levels of staff are informed of new special promotions or new items
• in menu.
• Ensure smooth operations and services at the restaurant and enforce discipline.
• Handle all feedback pertaining to the restaurant and highlight to management.
• Responsible for safekeeping and banking in of daily sales.
• Maintain and adhere to 5S standards.

• Oversee daily kitchen operation and ensure smooth running.
• Assist in interviewing kitchen rank and file.
• Provide guidance, coaching and training to all rank and file.
• Plan and update of weekly work schedule.
• Ensure that all ingredients, sauces and pre-prepared sauces are sufficient and fresh.
• Adhere to SOP on preparation of food and provide guidance and training to rank & file staff
• Ensure hygiene, cleanliness and safety of the counters/cooked food stations at all times.
• Perform stock count for monthly closing inventory.
• Maintain and adhere to 5S standards.
• To attend to emergency request (risk assessment).
• Perform other duties as assigned by superior.

* Only Singaporeans

* Preferably have experience as Kitchen Manager in Japanese Restaurant

Primary Responsibility

The incumbent is responsible for leading the brand in Singapore by delivering outstanding customer experience, brand perception, sales growth, and profitability.

As a leader, you are expected to embody the Company's values and leadership expectations, serving as a role model for all colleagues. By acting in line with our values and leadership expectations, you contribute to the brand's overall success and sustainable growth.

Areas of Responsibilities

Customer Offering, Experience & Service

• Identify market-specific customer needs and opportunities across all channels.
• Maintain a strong understanding of the brand DNA to ensure consistency across all customer touchpoints.
• Oversee pricing strategy, merchandise buying, customer experience, service standards, and innovation across all channels.
• Continuously evaluate and improve the customer journey to drive loyalty and brand affinity.

Sales & Profit

• Full accountability for the brand's P&L and cash flow performance.
• Analyse business performance and establish goals, action plans, and follow-up measures to optimize sales, growth, and profitability.
• Drive commercial initiatives to achieve revenue and margin targets.
• Monitor key business KPIs and take corrective actions where necessary.

People

• Full accountability for talent acquisition, development, engagement, and retention.
• Build and maintain a strong organizational culture aligned with the Company's values.
• Develop leadership capabilities within the team through coaching and succession planning.
• Foster a high-performance and collaborative work environment.

Expansion

• Full accountability for retail and omni-channel expansion opportunities, where applicable.
• Oversee store openings, relocations, renovations, and maintenance standards across the store portfolio.
• Evaluate market opportunities and support long-term growth strategies.
• Ensure operational readiness for all expansion projects.

Brand

• Analyse market trends and customer insights to strengthen brand positioning and performance.
• Act as the brand ambassador within the local market.
• Full accountability for the brand's annual marketing and communication plans.
• Ensure all brand activities are aligned with global brand guidelines and local market needs.

Leadership

• Lead the organization to deliver exceptional customer experiences in line with the brand's values, standards, and best practices.
• Establish and communicate clear business objectives and strategic priorities.
• Inspire, motivate, develop, and challenge teams to achieve business goals.
• Drive succession planning and talent management initiatives to ensure long-term organizational success.
• Prepare, manage, and communicate business plans, budgets, and performance updates to senior management and key stakeholders.
• Promote collaboration across departments to achieve company objectives.

Requirement

• Bachelor's Degree, Post Graduate Diploma or Professional Degree in Mechanical/Electronics/Manufacturing Engineering

• Good business acumen and strong track record in sales, marketing and business development
  

• Good communication skills and the ability to work with people from diverse background

• Good team player with strong leadership quality and able to manage cross-functional teams

• 3-5 years relevant working experience in sales/marketing/business development/engineering/project management, preferably in the contract manufacturing industry.

• Preferably with experience in the manufacturing sector of Semiconductor Process Equipment.

• Strong in customer account management

Duties

• Serving, sustaining and growing business from new/existing customers

• Ensuring the yearly sales target/revenue set for Strategic Business Units are met

• Reviewing projects and assessing if the projects are to the company’s competency and business objective

• Providing leadership, direction and motivation towards the development of team members, through clear strategies, policies and process implementation

• Monitoring Profit & Loss performance of each project

• Lead and collaborate RFQ process, sales order fulfilment, engineering change control management, cost reduction initiatives and on time deliveries performance.

Company Overview

From our humble beginnings in 1974, Tiong Lian Food has grown to become one of Singapore's leading importers, processors and distributors of quality pork and other meat products. We have a diverse customer base, covering major supermarkets, food manufacturers, wholesalers, HORECA, social clubs, retailers, food-courts and wet market stalls. Today, we operate from a purpose built facility incorporating state-of-the-art automated storage and processing technologies, enabling us to deliver quality products and services to consumers.

We are seeking a commercially driven and analytical Category Manager to lead the growth and performance of our assigned product categories. In this role, you will develop category strategies, optimise product assortments, drive sales and profitability, and collaborate closely with cross-functional teams to deliver strong business results.

Key Responsibilities

• Develop and execute category strategies to drive sales, profitability, and market growth.
• Manage product assortment, pricing, promotions, and product lifecycle.
• Analyse market trends, consumer insights, and competitor activities to identify opportunities.
• Monitor category performance, sales forecasts, inventory levels, and profitability.
• Collaborate with Sales, Procurement, Marketing, Operations, and Supply Chain teams to achieve category objectives.
• Build and maintain strong supplier relationships and support commercial negotiations.
• Drive new product launches and continuous category improvements through data-driven decision-making.

Requirements

• Bachelor's Degree in Business, Marketing, Supply Chain, Food Science, or a related discipline.
• 5–8 years' experience in Category Management, Product Management, Sales, Procurement, or a related commercial role.
• Experience in FMCG, food manufacturing, retail, or distribution is highly preferred.
• Strong commercial acumen with excellent analytical, negotiation, and stakeholder management skills.
• Proficient in Microsoft Excel and ERP systems.
• Self-motivated, organised, and able to thrive in a fast-paced environment.

Why Join Us?

• Opportunity to shape and grow key product categories.
• Collaborative and dynamic work environment.
• Competitive remuneration.

If you are passionate about category growth, commercial strategy, and delivering business results, we'd love to hear from you. Apply today and be part of our growing team.

ABOUT THE ROLE

We are looking for an experienced and accomplished Technical Director to join the Singapore Disability Sports Council (SDSC) — at a pivotal moment for Singapore para sport. With ambitious Los Angeles 2028 and Brisbane 2032 Paralympic Games targets on the horizon, this role offers a rare opportunity to shape the Boccia elite programme from the ground up and deliver results on both a home stage and the world stage.

The Technical Director serves as the senior technical authority and Lead Coach Developer for Boccia. You will lead the design and oversight of a world-class high performance programme, drive the integration of evidence-based coaching and sport science, and build Singapore’s Boccia coaching capability from development level through to elite. You will also contribute to athlete pathway and talent pipeline activities, working closely with the High Performance Manager across the full performance continuum.

Boccia presents unique programme leadership demands: four BC classification categories, sports assistant management, specialist equipment, and athletes with high physical care needs. The Technical Director must have deep sensitivity and professionalism in engaging with athletes, their sports assistants, and caregivers, and a working understanding of occupational therapy as it applies to Boccia performance.

KEY DUTIES & RESPONSIBILITIES

Technical Programme Leadership

• Lead and implement a world-class individualised high performance programme, grounded in innovative, evidence-based coaching, sport science, and sport medicine practices.
• Develop and maintain quadrennial and annual Performance and Pathway Plans, including detailed plans for identified athletes and clear benchmarks aligned to major Games cycles.
• Establish and maintain Daily Training Environment (DTE) standards that support elite athlete development, progression, and performance.
• Drive the integration of sport science, sport medicine, occupational therapy, and physiotherapy into training design and competition preparation.
• Set, monitor, and review KPIs for the national squad and programme, benchmarking progress against multi-year targets and international competitors.
• Develop and implement selection criteria and measurable performance standards, including squad entry, retention, and Games selection benchmarks.

Athlete Development & Support

• Provide technical oversight of individual athlete programmes, ensuring training plans are evidence-based, athlete-centred, and aligned with each athlete’s classification, event, and impairment profile.
• Oversee athlete well-being, actively contributing to a positive, inclusive, and safe sporting environment and culture.
• Support athlete classification processes: advise the High Performance Manager on classification status and liaise with international classifiers to ensure athletes are competition-ready.
• Play an active role in talent identification and transfer for Boccia: apply classification knowledge and sport-specific technical expertise to assess individuals with para sport potential, advise on sport class suitability and impairment-to-sport matching, and work with the High Performance Manager and SDSC’s Talent Identification function to build and sustain a strong athlete pipeline.
• Lead the implementation of the Long-Term Para Athlete Development (LTPAD) model, establishing development benchmarks, defining athlete transition criteria, and ensuring the talent pipeline is well-structured and regularly reviewed.

Coach Development (Lead Coach Developer)

• Design and implement a structured coaching development framework for Boccia, from community level through to elite.
• Provide mentorship, technical guidance, and performance feedback to Head Coaches and programme coaches, elevating coaching standards and building sustainable coaching capability within Singapore.
• Organise and lead workshops, on-deck/trackside/court-side training sessions, seminars, and certification opportunities covering Boccia-specific techniques, classification, sport science application, and evidence-based programme design.
• Lead the sharing of knowledge, experience, and expertise across all coaches and practitioners within the national programme.
• Develop a transparent coaching pathway that supports talent identification, coach retention, and long-term programme sustainability.

Competition and Major Games

• Provide technical leadership and coaching presence at major international competitions and training camps, including ASEAN Para Games, Asian Para Games, Paralympic Games, and relevant World Championships, World Boccia Cups, and World Boccia Challengers.
• Contribute to competition strategy, event selection, and team delegation composition for major championships.
• Advise on sport-specific equipment preparation and requirements for competition (including ramp setup, ball selection, and assistive device calibration).

Stakeholder Engagement

• Build and maintain strong collaborative relationships with World Boccia and other relevant bodies, staying current on technical developments, rule changes, classification updates, and best practice.
• Represent SDSC at technical forums, international federation meetings, and coaching conferences.
• Work with the High Performance Manager and Pathway and Performance Director to contribute to programme reports, strategic plans, and budget proposals.

CANDIDATE REQUIREMENTS

Qualifications & Experience

• An internationally recognised Boccia coaching qualification or demonstrated and successful track record of coaching Boccia athletes across multiple BC classifications to medal success at Paralympic Games and/or World Boccia Championship events.
• Additional qualifications or expertise in sport science, occupational therapy, or performance analysis are highly valued.
• Minimum 8 years of high performance coaching or technical leadership experience in Boccia or a closely related para sport, including significant international competition experience.
• Deep working knowledge of Boccia classification categories (BC1–BC4), sports assistant regulations, equipment standards (ramps, balls, assistive devices), competition formats (Singles, Pairs, Team), and international competition calendars.
• Proven ability to design and deliver integrated, evidence-based Boccia performance programmes incorporating physiotherapy, sport science, and holistic athlete development.
• Demonstrated experience and cultural competence in developing Boccia coaches and building local coaching capacity.
• Sensitivity and professionalism in engaging with athletes who have complex physical support needs, their sports assistants, and caregivers.
• Strong knowledge of para athlete development frameworks and WADA anti-doping regulations.

Skills & Competencies

Required Skills
• Technical Coaching Expertise
• Communication Skills
• Works Independently
• Leadership & Mentoring
• Stakeholder Management
• Programme Planning

Preferred / good-to-have skills
• HP Programme Management
• Para / Disability Sport
• Athlete Development & TID
• DTE Design & Monitoring
• Classification Literacy
• Coach Development
• Sport Science Application
• Performance Analysis
• Anti-Doping Compliance
• Boccia BC1–BC4 Expertise
• OT / Allied Health Knowledge
• Sports Assistant Management
• Ramp / Equipment Analysis
• Competition Strategy (Boccia)

HOW TO APPLY

Submit your CV and a cover letter (including your current and expected salary, and the sport you are applying for or have experience in) to: sdsc.hr@sdsc.org.sg

Subject line: Application – Technical Director Boccia

Only shortlisted candidates will be notified. SDSC is an equal opportunity employer committed to diversity and inclusion.

BIM Modeller (Electrical) – 6 Months Contract

• Office: King George’s (Jalan Besar / Lavender MRT)
• Project Site: TUAS areas (Transport provided for designation MRT station to site office)
• Salary: $3500 to $4200
• Working days: Mon to Fri 8/8.30am to 5/5.30pm, Sat may need works depends on site (if works 8 hours can claim allowances)
• Diploma in Electrical Engineering, Building Services Engineering or related field
• Proficient in Autodesk Revit (MEP) and AutoCAD.
• At least 2 years’ experience in construction or infrastructure projects preferred.
• Familiar with BIM coordination processes and drawing production

Interested applicants can also send your resume to (Liwenpoh741#gmail.com) and allow our consultant to match you with our clients. No Charges will be incurred by Candidates for any service rendered.

WA ME 97354019 for more BIM Modeller role

Job scope

• Develop and update BIM models for Electrical services using Revit.
• Prepare detailed 3D models for electrical systems including cable trays, trunking, conduits and equipment layouts.
• Produce shop drawings and coordination drawings based on BIM models.
• Support clash detection and coordination with other disciplines (Mechanical, Architectural and Civil).
• Ensure BIM models comply with project BIM standards and requirements. Update models based on design changes and site conditions.
• Assist engineers and BIM coordinators with model updates and project documentation.

POH LI WEN REG NO: R25136683

THE SUPREMEHR ADVISORY PTE LTD EA NO: 14C7279

ABOUT THE ROLE

We are looking for an experienced and accomplished Technical Director to join the Singapore Disability Sports Council (SDSC) — at a pivotal moment for Singapore para sport. With ambitious Los Angeles 2028 and Brisbane 2032 Paralympic Games targets on the horizon, this role offers a rare opportunity to shape the Para Swimming elite programme from the ground up and deliver results on both a home stage and the world stage.

The Technical Director serves as the senior technical authority and Lead Coach Developer for Para Swimming. You will lead the design and oversight of a world-class high performance programme, drive the integration of evidence-based coaching and sport science, and build Singapore’s Para Swimming coaching capability from development level through to elite. You will also contribute to athlete pathway and talent pipeline activities, working closely with the High Performance Manager across the full performance continuum.

A key outcome of this role is to grow the number of high-performance para swimmers capable of succeeding for Singapore — both by developing the existing squad to its highest potential and by building a well-structured pipeline of athletes from community participation through to national squad.

KEY DUTIES & RESPONSIBILITIES

Technical Programme Leadership

• Lead and implement a world-class individualised high performance programme, grounded in innovative, evidence-based coaching, sport science, and sport medicine practices.
• Develop and maintain quadrennial and annual Performance and Pathway Plans, including detailed plans for identified athletes and clear benchmarks aligned to major Games cycles.
• Establish and maintain Daily Training Environment (DTE) standards that support elite athlete development, progression, and performance.
• Drive the integration of sport science, sport medicine, strength and conditioning, and sports psychology into training design and competition preparation.
• Set, monitor, and review KPIs for the national squad, benchmarking progress against multi-year targets and international competitors.
• Develop and implement selection criteria and measurable performance standards, including squad entry, retention, and Games selection benchmarks.

Athlete Development & Support

• Provide technical oversight of individual athlete programmes, ensuring training plans are evidence-based, athlete-centred, and aligned with each athlete’s classification, event, and impairment profile.
• Oversee athlete well-being, actively contributing to a positive, inclusive, and safe sporting environment and culture.
• Support athlete classification processes: advise the High Performance Manager on classification status and liaise with international classifiers to ensure athletes are competition-ready.
• Play an active role in talent identification and transfer for Para Swimming: apply classification knowledge and sport-specific technical expertise to assess individuals with para sport potential, advise on sport class suitability and impairment-to-sport matching, and work with the High Performance Manager and SDSC’s Talent Identification function to build and sustain a strong athlete pipeline.
• Lead the implementation of the Long-Term Para Athlete Development (LTPAD) model, establishing development benchmarks, defining athlete transition criteria, and ensuring the talent pipeline is well-structured and regularly reviewed.

Coach Development (Lead Coach Developer)

• Design and implement a structured coaching development framework for Para Swimming, from community level through to elite.
• Provide mentorship, technical guidance, and performance feedback to Head Coaches and programme coaches, elevating coaching standards and building sustainable coaching capability within Singapore.
• Organise and lead workshops, on-deck/trackside/court-side training sessions, seminars, and certification opportunities covering Para Swimming-specific techniques, classification, sport science application, and evidence-based programme design.
• Lead the sharing of knowledge, experience, and expertise across all coaches and practitioners within the national programme.
• Develop a transparent coaching pathway that supports talent identification, coach retention, and long-term programme sustainability.

Competition and Major Games

• Provide technical leadership and coaching presence at major international competitions and training camps, including ASEAN Para Games, Asian Para Games, Paralympic Games, and relevant World Championships and World Para Swimming World Series events.
• Contribute to competition strategy, event selection, and team delegation composition for major championships.
• Advise on sport-specific equipment preparation and requirements for competition.

Stakeholder Engagement

• Build and maintain strong collaborative relationships with World Para Swimming and other relevant bodies, staying current on technical developments, rule changes, classification updates, and best practice.
• Represent SDSC at technical forums, international federation meetings, and coaching conferences.
• Work with the High Performance Manager and Pathway and Performance Director to contribute to programme reports, strategic plans, and budget proposals.

CANDIDATE REQUIREMENTS

Qualifications & Experience

• An internationally recognised coaching qualification or demonstrated and successful track record of coaching para athletes, across multiple classifications, at the highest level to medal success at Paralympic Games and/or World Para Swimming Championships.
• Additional qualifications or expertise in sport science or performance analysis are advantageous.
• Minimum 8 years of high performance coaching or technical leadership experience in aquatics, including significant experience at the international para swimming level.
• Deep working knowledge of World Para Swimming classification systems across all sport classes, technical rules, competition formats, and international competition calendars including the World Series.
• Proven ability to design and deliver integrated, evidence-based performance programmes that incorporate sport science, sport medicine, and holistic athlete development.
• Demonstrated experience and cultural competence in engaging and developing coaches at the high performance level.
• Track record of contributing to programme growth — developing athletes from earlier stages of the pathway into national squad-level competitors.
• Strong knowledge of para athlete development frameworks and WADA anti-doping regulations.

Skills & Competencies

Required Skills
• Technical Coaching Expertise
• Communication Skills
• Works Independently
• Leadership & Mentoring
• Stakeholder Management
• Programme Planning

Preferred / good-to-have skills
• HP Programme Management
• Para / Disability Sport
• Athlete Development & TID
• DTE Design & Monitoring
• Classification Literacy
• Coach Development
• Sport Science Application
• Performance Analysis
• Anti-Doping Compliance
• Programme Growth & TID
• NTC / DTE Leadership
• World Series Experience

HOW TO APPLY

Submit your CV and a cover letter (including your current and expected salary, and the sport you are applying for or have experience in) to: sdsc.hr@sdsc.org.sg

Subject line: Application – Technical Director Para Swimming

Only shortlisted candidates will be notified. SDSC is an equal opportunity employer committed to diversity and inclusion.

Job scope:

• This role supports the day-to-day administration of HR benefits administration, HR operations and payroll coordination activities. Working closely with the HR Service Excellence and Payroll teams, the incumbent will ensure accurate and timely processing of employee lifecycle transactions, benefits administration, and provide backup support for payroll activities.
• Assist in Benefits Administration
• Support HR Operations Administration - Support work pass application, manage ad-hoc employee requests relating to leave management, remote working, etc.
• Provide administrative support for ad-hoc payroll processing
• Assist in data preparation (e.g. inputs for payroll, leave records, claims)
• Support statutory submissions (e.g. CPF, tax filing) coordination
• Ensure proper documentation and filing for audit purposes
• Other ad hoc duties as assigned

Job Requirements:

• Diploma/Degree with 1–3 years of experience in HR operations, HR shared services, or administrative roles
• Exposure to Workday and/or payroll systems is an advantage

Interested applicants please send your resume in MS Words format to joanna.tan@ambition.com.sg and attn it with subject Tan Joanna (R1104661)

Short listed candidates will be notified

www.ambition.com.sg
EA Registration Number: R1104661
Data provided is for recruitment purposes only
Business Registration Number: 200611680D. Licence Number: 10C5117

Overview
A leading life insurance organisation is seeking an experienced High Net Worth Policy Servicing Specialist to provide policy administration and servicing support for high-net-worth insurance clients. This role is responsible for delivering exceptional service to policyholders, distributors, and business partners while ensuring compliance with regulatory requirements and internal service standards.

The successful candidate will play a key role in policy servicing operations, handling policy amendments, reviewing legal documentation, supporting business initiatives, and maintaining operational excellence within a regulated insurance environment.

Key Responsibilities
Policy Servicing & Customer Support

• Respond promptly and professionally to enquiries from distributors, relationship managers, and business partners across various communication channels.
• Process policy servicing requests, including policy amendments and maintenance activities, within agreed service standards.
• Ensure all transactions are completed accurately and in compliance with internal policies, regulatory requirements, and operational procedures.
• Deliver a high standard of customer service to policyholders and distribution channels.

Policy Administration & Documentation

• Review and manage legal documentation relating to policy assignments, collateral arrangements, trusts, and other ownership-related changes.
• Support the administration and maintenance of high-net-worth insurance policies throughout the policy lifecycle.
• Prepare and issue month-end policy reports and statements requested by distributors and banking partners.
• Maintain accurate records and documentation within policy administration systems.

Process & Operational Support

• Support product launches, system enhancements, process improvements, and operational initiatives.
• Update and maintain Standard Operating Procedures (SOPs) to ensure processes remain current and compliant.
• Participate in ad-hoc projects, reviews, and operational activities assigned by management.
• Identify opportunities to improve service quality, operational efficiency, and customer experience.

Requirements

• Diploma in Business, Banking, Finance, Insurance, or a related discipline.
• Minimum 3 years of experience in Life Insurance Policy Servicing, Policy Administration, or Insurance Operations.
• Solid knowledge of life insurance products, policy servicing processes, and local regulatory requirements.
• Experience handling policy amendments, ownership changes, assignments, trust arrangements, and related servicing activities.
• Familiarity with Life Insurance Policy Administration Systems, Workflow Management Systems, and Imaging Systems.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Ability to work effectively both independently and within a team environment.
• Proactive and adaptable with a continuous improvement mindset.
• Familiarity with insurance compliance, governance, and operational control requirements.

Interested candidates may send in their resume and cover letter directly to gem.cabria@manpower.com.sg (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria | EA License No. 02C3423 | Personnel Registration No. R1434374

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Main Tasks and Duties

• Process and follow up on Credit Card applications
• Assist in daily operations for Credit Card back-office;
• Assist in Credit Card risk control related tasks;
• Conduct KYC or KYC review on new and existing customers;
• Back up on other staff's duty such as system testing, settlements, data reporting as and when necessary;
• Handle other ad hoc duties like packing of credit card , monthly statements, etc;
• Conduct instruction form from Customer Hotline & customer and handling and resolving customers’ feedback/complaints;
• Any other tasks or duties assigned by Head of Department or Company from time to time.

Job Requirements

• Bachelor’s degree or above , preferably in Banking and Finance or related discipline
• At least 1 to 2 years of relevant experience in similar capacity
• Willing to learn, proactive and self-initiative

A Warranty Planner role involves managing and processing product or service warranty claims, ensuring compliance and manufacturer policies, maintaining meticulous records, and coordinating planning and logistics with various internal teams to ensure timely customer service and resolution of issues. This includes accurately submitting and tracking claims, maintaining records, communicating with customers and internal teams, and coordinating repairs. Key skills include strong organizational and communication abilities, attention to detail, and proficiency with data entry and administrative software.

Responsibilities:

• Claim processing: Review and process warranty claims in a timely and accurately manner, following Company guidelines. To ensure that all claims are valid Warranty claims
• To handle returns from Customer and manage any enquiry during the return and repair of the defective part
• Record keeping: Maintaining detailed records of all warranty data and claims, providing regular status updates and monthly reports for analysis and tracking purposes.
• Coordination: To understand Warranty end-to-end process and Work with Customer Service Engineers, Quality team, Repair centers, Parts Planners and Shipping teams to coordinate parts readiness and shipment to ensure customers receive timely service. Also to be the center contact points for claim status.
• Customer and Vendor Communication: Acting as the primary point of contact for customer and service provider inquiries, resolving issues, and ensuring clear communication throughout the process.
• Problem-solving: To understand the different requirements from different Customers, as well as ensuring all claims comply with specific country regulations or customer requirements, and resolving any delays or issues that arise during the warranty process.
• Process Analysis: Collaborating with other departments to improve product reliability, reduce warranty costs, and develop or implement new warranty programs. Also to liaise with Customer Service team to streamline the Warranty Support to Customers.

Qualifications:

• Strong organizational and time management skills.
• Excellent communication and interpersonal skills to liaise with diverse teams and customers.
• High attention to detail and accuracy in data entry and documentation.
• Proficiency in administrative software, particularly Microsoft Excel and PowerPoint, for data management and reporting.
• Ability to manage multiple tasks and priorities simultaneously in a dynamic environment.